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Avis sur Holiday Inn Niagara Falls Scenic Downtown, an IHG Hotel

3 out of 5
Holiday Inn Niagara Falls Scenic Downtown, an IHG Hotel
114 Buffalo Ave, Niagara Falls, NY

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 365 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 294 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 168 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 107 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 67 avis sur 1001." "

7,6/10

Propreté

8,2/10

Personnel et service

7,2/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

10/10 Excellent

Josée

Voyage en groupe, Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
A ce prix là (411$ la nuit) le stationnement aurait pu être inclus et le petit déjeuner continental aussi
Séjour de 1 nuit en août 2023
Réponse de Wendy GM le 27 août 2023
Thank you Josee for sharing your review. Safe travels and visit again soon.

6/10 Satisfaisant

Alejandro

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
O do’ t fe el
Séjour de 1 nuit en avril 2024

10/10 Excellent

Frank

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff and location were great
Séjour de 2 nuits en mars 2024

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Third time staying here friendly, safe, clean. Great location to the Niagara Falls park and close to the Casino too! Love the Anchor bar and the pool so clean!
Séjour de 4 nuits en février 2024

8/10 Bien

Benjamin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Place was safe and clean would stay again
Séjour de 1 nuit en février 2024

2/10 Horrible

Mena

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement

6/10 Satisfaisant

Jizhe

10/10 Excellent

Tamanna

Voyage en famille
Convenient location
Séjour de 1 nuit en décembre 2023
Réponse de Wendy P le 6 janv. 2024
Thank you for choosing to stay with us while visiting Niagara Falls and for taking the time to share your experience at Holiday Inn NIAGARA FALLS-SCENIC DOWNTOWN. It was our pleasure to have you as our guest and we hope to have many more opportunities to host you while visiting Niagara Falls.

8/10 Bien

Jesus

Voyage en famille
Les points forts : Équipements
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Kira

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great time.
We had a wonderful sta.
Séjour de 2 nuits en décembre 2023

6/10 Satisfaisant

Katey

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property is close to the falls. So it was nice to just a walk around.
Séjour de 2 nuits en décembre 2023
Réponse de Wendy P le 6 janv. 2024
Thnak you for your review. We hope to have another opportunity in the future to impress you and provide a better experience.

6/10 Satisfaisant

Nikolas

Voyage en couple
Les points forts : Propreté et personnel et service
The fact you have to pay $18 per day to park at the hotel is ridiculous. Parking lot was far from full and 3 floors are down for renovations we were told. Only way to get a king size bed is to have a first floor handicapped accessible room with a wonderful view of and noise from the dumpsters outside and milk crate stool used by staff as a private smoking section. Could be staff from adjoining restaurant? Assuming dumpster is also used by the adjoining restaurant. Breakfast is not included at this property but is offered for a fee. Room was clean. Outlets are built into bedside lamps and only work when lamp is on so you have to unscrew the bulb if you plan to use them
Séjour de 2 nuits en décembre 2023
Réponse de Wendy P le 15 déc. 2023
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NIAGARA FALLS-SCENIC DOWNTOWN. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. Please know that like most downtown markets or destinations parking is limited and subject to fees and charges either to the city or municipality or individual businesses. The parking lot is contracted with a third party vendor which we report to. We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.

6/10 Satisfaisant

Tikisha

Thought it would be a different experience. Small rooms pool in lobby. Pictures don’t look like in person. You hav two pay for parking.
Séjour de 3 nuits en novembre 2023
Réponse de Wendy P le 15 déc. 2023
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NIAGARA FALLS-SCENIC DOWNTOWN. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. Please know that like most downtown markets or destinations parking is limited and subject to fees and charges either to the city or municipality or individual businesses. Again, thank you for sharing your comments.

10/10 Excellent

Peyton

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
cant check in early one rude worker on the phone all others very nice and helpful
Séjour de 1 nuit en novembre 2023
Réponse de Wendy P le 15 déc. 2023
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NIAGARA FALLS-SCENIC DOWNTOWN. I would like to start by apologizing to you for the inconveniences you faced during your stay. We hope to have another chance to impress you in the future. Stay safe.

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Wendy P le 15 déc. 2023
Thank you for choosing Holiday Inn and for taking the time to share your experience at Holiday Inn NIAGARA FALLS-SCENIC DOWNTOWN. It was a pleasure to have you as our guest and hope to have many more opportunities to host you while visiting Niagara Falls.

2/10 Horrible

Arti

Séjour de 1 nuit en novembre 2023
Réponse de Wendy P le 15 déc. 2023
Thank you for choosing the Holiday Inn and providing feedback on your recent stay. On behalf of our entire team, we apologize that we fell short of meeting your expectations. We hope you give us another opportunity in the future to show you this was an exception to the level of hospitality we work hard to provide for our most valuable guests. Once again, our sincere apologies.

10/10 Excellent

Glenn

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2023
Réponse de Wendy P le 15 déc. 2023
Thank you for choosing to stay with us while visiting Niagara Falls and for taking the time to share your experience at Holiday Inn NIAGARA FALLS-SCENIC DOWNTOWN. It was our pleasure to have you as our guest and we hope to have many more opportunities to host you while visiting Niagara Falls.

8/10 Bien

Bethany

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We were there for 2 nights. The hotel was nice, we had no problems at all. The attached restaurant has great food. Kid friendly place. The pool was nice. Everything was clean. We would go back.
Séjour de 2 nuits en novembre 2023
Réponse de Wendy P le 15 déc. 2023
Thank you for choosing Holiday Inn and for taking the time to share your experience at Holiday Inn NIAGARA FALLS-SCENIC DOWNTOWN. It was a pleasure to have you as our guest and hope to have many more opportunities to host you while visiting Niagara Falls.

2/10 Horrible

Mena

Séjour de 2 nuits en novembre 2023
Réponse de Wendy P le 15 déc. 2023
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NIAGARA FALLS-SCENIC DOWNTOWN. We apologize that we fell short of your expectations and hope you give us another chance to impress you.

10/10 Excellent

Nick

Séjour de 2 nuits en novembre 2023
Réponse de Wendy P le 15 déc. 2023
Thank you for choosing to stay with us while visiting Niagara Falls and for taking the time to share your experience at Holiday Inn NIAGARA FALLS-SCENIC DOWNTOWN. It was our pleasure to have you as our guest and we hope to have many more opportunities to host you while visiting Niagara Falls.

10/10 Excellent

Sebastian

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We will come back.
We used this hotel during a business travel on our day off. Very nice personnel. They let us check in way early. The hotel is nicely located close to the water in a quiet neighbourhood. Huge Parking lot available. Restaurants closeby. Very recommendable.
Séjour de 2 nuits en novembre 2023
Réponse de Wendy P le 15 déc. 2023
Thank you for choosing to stay with us while visiting Niagara Falls and for taking the time to share your experience at Holiday Inn NIAGARA FALLS-SCENIC DOWNTOWN. It was our pleasure to have you as our guest and we are happy to know you would recommend the Holiday Inn. We hope to have many more opportunities to have you as our guests.

2/10 Horrible

Fernando

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Staff of the Holiday Inn Niagara Falls le 26 déc. 2023
Thank you for choosing the Holiday Inn and providing feedback on your recent stay. On behalf of our entire team, we apologize that we fell short of meeting your expectations. We hope you give us another opportunity in the future to show you this was an exception to the level of hospitality we work hard to provide for our most valuable guests. Once again, our sincere apologies.

8/10 Bien

Myinzu

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean
Séjour de 1 nuit en octobre 2023
Réponse de Staff of the Holiday Inn Niagara Falls le 26 déc. 2023
Thank you for choosing Holiday Inn and for taking the time to share your experience at Holiday Inn NIAGARA FALLS-SCENIC DOWNTOWN. It was a pleasure to have you as our guest and hope to have many more opportunities to host you while visiting Niagara Falls.

6/10 Satisfaisant

Raul

Les points faibles : Personnel et service
Very close to the falls … no breakfast included? What?
Séjour de 1 nuit en octobre 2023
Réponse de Wendy P le 15 déc. 2023
Thank you for your feedback. Please know that as a full-service Holiday Inn breakfast is not included with all rooms like you will find at an Express or limited service hotel. However, we do have packages that include breakfast for up to 2 adults and children under 12 eat free off the kids menu when they are joined by an adult.

2/10 Horrible

Baljinder

Les points faibles : Propreté
Séjour de 1 nuit en octobre 2023

2/10 Horrible

robert

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté et personnel et service
Séjour de 2 nuits en octobre 2023

4/10 Médiocre

Leonardo

Les points forts : Équipements
Les points faibles : Propreté
Dirty bathtub
Séjour de 1 nuit en octobre 2023

8/10 Bien

Pedro

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place. Walking distance to State park and Niagara's attraction. Excellent for families
Séjour de 4 nuits en septembre 2023

6/10 Satisfaisant

David

Undisclosed charges for parking?!
Great view of the falls. Didn't appreciate the undisclosed parking fees that seem to be appearing on my credit card.
Séjour de 1 nuit en octobre 2023

8/10 Bien

Makhmud

Séjour de 1 nuit en octobre 2023
Réponse de Staff of the Holiday Inn Niagara Falls le 26 déc. 2023
Thank you for choosing Holiday Inn and for taking the time to share your experience at Holiday Inn NIAGARA FALLS-SCENIC DOWNTOWN. It was a pleasure to have you as our guest and hope to have many more opportunities to host you while visiting Niagara Falls.

10/10 Excellent

Eko

Les points forts : Propreté et personnel et service
Room verry clean only the curtain broken
Séjour de 1 nuit en septembre 2023

6/10 Satisfaisant

Randy

Voyage en famille
Les points forts : Propreté et personnel et service
The location was great but our room on the first floor was dark even with all of the lights available were on. One of the lights appeared to be broken but ultimately I discovered that the light bulb had been unscrewed. We also determined why this had been done - you cannot use it to charge your devices when the light is turned off. The room was clean although the bathroom shower had a mass of hair stuck to the wall. Finally the room could use another chair and there was also no spare blanket in the room. That all being said the room met our needs and we would consider staying there again.
Séjour de 3 nuits en septembre 2023

6/10 Satisfaisant

Abby

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Nice location. We weren’t aware of the additional cost for parking.
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Pamela A

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I enjoyed the Anchor Bar attached. I enjoyed being able to walk every where we wanted to go. The Niagara Falls park, lol I even walked all the way to Canada and back to the US. It’s the perfect spot for us, we would stay there again.
Séjour de 3 nuits en septembre 2023

10/10 Excellent

Jason

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great trip
Great long weekend, nice, clean hotel with friendly staff ose to the falls. We were able to walk everywhere from the hotel
Séjour de 2 nuits en septembre 2023

6/10 Satisfaisant

Rimma

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
I only give this hotel 3 stars because the actual staff of the hotel are nice, and the location is great. The housekeeping staff threw away our items after we told them not to come in as we were not checked out yet. The phone was not working so I had to keep taking the elevator down to speak to the front desk for help. The room itself was not clean, I found candy wrappers from previous tenants in the room. The vent is dirty in the bathroom so the ventilation was poor. I was honestly super upset with the experience towards the end with housekeeping. I repeated to two different staff members three times I was not checking out way before 10am, and checkout was 11. They still went in the room and took my items and almost tossed them.If I had not come when I came to get the remaining things, I would have not gotten my things back.

6/10 Satisfaisant

JAMES

Voyage en couple
Dated hotel , but close to Niagraa Falls.
Séjour de 2 nuits en septembre 2023

8/10 Bien

Jacqueline

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
We were made aware that we wouldn't have water in the AM upon arrival, which we will be at the Falls anyhow. It is inconvenient but I understand things break. The Front desk clerk was very informative and helpfu
Séjour de 1 nuit en septembre 2023

8/10 Bien

TED GEORGE

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Poor dinning options
Séjour de 3 nuits en septembre 2023

2/10 Horrible

JIT

Séjour de 2 nuits en septembre 2023

10/10 Excellent

Holly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
First time in Niagra
Clean room, and I love you use dove products. Check in was easy and the lady checking us in recommended us an amazing Loganberry wine. My only complaint is that the outlets for the lamps do not work unless the lamp themselves are on so I have to move some furniture out to use the wall outlets to charge devices.
Séjour de 1 nuit en septembre 2023

8/10 Bien

Michael

Séjour de 1 nuit en septembre 2023

6/10 Satisfaisant

Kim

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ridiculous to pay to park… Hotel restaurant wAY over priced $ 5.00 for a cup of coffee… crazy!
Séjour de 1 nuit en septembre 2023

8/10 Bien

Georgette

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
there was no mention of having to pay for parking on the website, then when we checked in, it was "oh parking is 17.95 per day". very misleading
Séjour de 3 nuits en septembre 2023

10/10 Excellent

Jane

Séjour de 3 nuits en septembre 2023

4/10 Médiocre

Jose

Voyage en famille
Les points faibles : Propreté et personnel et service
I rented a room with a Canadian skyline view. The least that you expect is to have clean windows so you can see. Windows were muddy and blurry. Service at restaurant was poor. Wrong order. Did not compensate for error. The right order never came. Staff manager was rude.
Séjour de 3 nuits en août 2023
Réponse de Hutch le 13 sept. 2023
Thank you for choosing Holiday Inn and for taking the time to share your experience at the Holiday Inn Niagara Falls-Scenic Downtown. Your feedback will be shared with our team so they can address the areas you have identified that need improvement. It was a pleasure to have you as our guest and hope to have many more opportunities to host you while visiting Niagara Falls.

6/10 Satisfaisant

Elizabeth

Les points forts : Propreté
Room very clean and nice. Hallways and lobby were a little run down and needed a good cleaning. Staff not very welcoming or informative about features of hotel or the area.
Séjour de 1 nuit en septembre 2023
Réponse de FOM le 13 sept. 2023
Thank you for choosing Holiday Inn and taking the time to share your experience at the Holiday Inn Niagara Falls-Scenic Downtown. Your feedback will be shared with our team so they can address the areas you have identified that need improvement.

10/10 Excellent

Rigoberto, shelbyville

Les points forts : Propreté
Séjour de 2 nuits en septembre 2023
Réponse de FOM le 13 sept. 2023
Thank you for choosing Holiday Inn and thank you for taking the time to share your experience at Holiday Inn Niagara Falls-Scenic Downtown, It was a pleasure to have you as our guest and we hope to have many mor opportunities to host you visiting Niagara Falls.

4/10 Médiocre

Judy

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Not happy
Got to the motel found out he had to pay extra just to park in the parking lot and then went to the anchor bar for dinner that was extremely expensive. Went up to the room. It was very cold in there like 55 needed extra blankets because it was cold in the room called down for him. They never got the message. Apparently I had to go get the blankets and bring them up myself. The coffee pot in the room was broke. I called and told them they said if you want coffee, you’re gonna have to come down to the lobby to get it that was an inconvenience, I confirmed before we got there that it would be a Keurig coffee pot and it worked fine nothing worse than waking up and not being able to have your coffee so from 1 to 5 star I would give them a one
Séjour de 1 nuit en septembre 2023
Réponse de FOM le 13 sept. 2023
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at the Holiday Inn Niagara Falls-Scenic Downtown. I would like to start by apologizing to you for the inconveniences you faced during your stay.We strive to make each stay as pleasant and comfortable as possible. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.

6/10 Satisfaisant

Candace

Voyage en famille
Les points forts : Personnel et service
Comfortable beds, extrememy small bathroom. Pool was too cloudy to swim in during stay. Parking during stay was expensive, when other hotels dont charge. Shuttle service was a nice perk. Over all good experience.
Séjour de 2 nuits en septembre 2023
Réponse de FOM le 13 sept. 2023
Thank you for choosing Holiday Inn and for taking the time to share your experience at the Holiday Inn-Scenic Downtown. Your feedback will be shared with our team so they can address the areas you have identified that need improvement.