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Avis sur Royal Station Hotel

3 out of 5
Royal Station Hotel
Neville Street, Newcastle-upon-Tyne, England

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 538 avis sur 1261." "
Note des voyageurs de 8 (Bien), d’après 411 avis sur 1261." "
Note des voyageurs de 6 (Satisfaisant), d’après 175 avis sur 1261." "
Note des voyageurs de 4 (Médiocre), d’après 81 avis sur 1261." "
Note des voyageurs de 2 (Horrible), d’après 56 avis sur 1261." "

8,4/10

Propreté

8,6/10

Personnel et service

8,0/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

8/10 Bien

ALAIN

Séjour de 2 nuits en août 2023
Réponse de Christine le 30 août 2023
Thanks Alain.Best WishesChristine

8/10 Bien

Terence

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenience above all
Very practically situated, right on the station. Charming young man and woman (from Greece) on the desk. An excellent English breakfast. But the once rather grand hotel is in need of a face-lift. The fridge supposedly contains complimentary items, but my fridge was empty. When I asked why, I was told that COVID was to blame. Strangely, the fridge contained sachets of milk--apparently in no danger from COVID.
Séjour de 1 nuit en février 2023
Réponse de Christine le 5 mars 2023
Dear Terence,Thank you for taking the time to leave your feedback following your recent stay. We are pleased that you had a pleasant stay with us and enjoyed our great city centre location. Complimentary fridge items are currently only included in superior room types and not all rooms since we reopened after lockdown. Complimentary tea and coffee refreshments and toiletries are included for all room types. Apologies for any confusion.

6/10 Satisfaisant

Terence

Central
This must have been a very handsome hotel, but it is somewhat run-down. Disappointing reception staff. Very small rooms. A very good breakfast. The hotel gives on to the station.
Séjour de 1 nuit en juillet 2022
Réponse de Christine le 22 juil. 2022
Dear Terence. Thank you for taking the time to leave your feedback following your recent stay. Best Wishes Christine

8/10 Bien

Enda

Voyage en famille
Les points forts : Propreté et personnel et service
Central location and staff very helpful. Building and facilities a bit dated.
Séjour de 1 nuit en avril 2024
Réponse de Christine le 22 avr. 2024
Dear Enda,Thank you for taking the time to leave your feedback following your recent stay.RegardsChristine

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Christine le 21 avr. 2024
Thanks Paul!Best WishesChristine

6/10 Satisfaisant

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Christine le 20 avr. 2024
Thanks David.Best WishesChristine

10/10 Excellent

Christine

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Overall a great stay and upgraded to an additional hour before check out which meant plenty time to use the facilities
Séjour de 1 nuit en avril 2024
Réponse de Christine le 19 avr. 2024
Dear Christine,Thank you for taking the time to leave your feedback following your recent stay.We are pleased that you enjoyed your time with us.Best WishesChristine

10/10 Excellent

Kristina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel next to the railway and handy for shops in the city...
Séjour de 1 nuit en avril 2024
Réponse de Christine le 15 avr. 2024
Thank you Kristina for your lovely feedback!We are pleased that you enjoyed your time with us and we do hope to welcome you back again soon.Best WishesChristine

10/10 Excellent

Deborah

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Perfect location, staff lovely.. room looked a little tired and in some need of TLC, but definitely good if you need a room in the city centre for a night or 2
Séjour de 1 nuit en avril 2024
Réponse de Christine le 15 avr. 2024
Dear Deborah,Thank you for taking the time to leave your feedback.We are pleased that you enjoyed our great city centre location.Best WishesChristine

8/10 Bien

John

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Pretty much " run of the mill ". My stay was brief so difficult to be overly enthusiastic.
Séjour de 1 nuit en avril 2024
Réponse de Christine le 15 avr. 2024
Thank you John.Best WishesChristine

8/10 Bien

Pam

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Very handy being next to the station. Everywhere was very clean,and the staff were polite and friendly. Only niggle was the bedroom window was banging all night., but would definitely stay here again.
Séjour de 1 nuit en avril 2024
Réponse de Christine le 15 avr. 2024
Thank you Pam for taking the time to leave your feedback following your recent stay. We are pleased that you had a pleasant stay with us and enjoyed our great city centre location. We do hope to welcome you back again soon.Best WishesChristine

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great room, polite staff, no complaints at all
Séjour de 2 nuits en avril 2024
Réponse de Christine le 12 avr. 2024
Thank you Michael for your lovely feedback!We do hope to welcome you back again soon!Best WishesChristine

8/10 Bien

Janine

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good pool could do with some seats around it.
Séjour de 1 nuit en avril 2024
Réponse de Christine le 12 avr. 2024
Thank you Janine for your feedback.RegardsChristine

10/10 Excellent

Janette

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Close to station
Séjour de 1 nuit en avril 2024
Réponse de Christine le 15 avr. 2024
Dear Janette.Thank you for your feedback.Best WishesChristine

2/10 Horrible

patricia

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Would not stay here again .. so dated dusty, gathered all round door frame, food in window sills .. bare wire that insulated tape come away from, TV constantly dropping out as no signal .. polite staff accommodated room change but still not great ..
Séjour de 2 nuits en avril 2024
Réponse de Christine le 12 avr. 2024
Dear Patricia,Thank you for taking the time to leave your feedback following your recent stay. I am sorry to hear that you had some issues within your room. Had you let us know we could have looked into moving you rooms straight away.Once again thank you for your comments I have passed them over for you.Best WishesChristine

6/10 Satisfaisant

Mark

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Ok for a 3 star hotel, quite noisy all night even during a mid week stay, no bottked water provided in the rooms
Séjour de 1 nuit en avril 2024
Réponse de Christine le 9 avr. 2024
Dear Mark,Thank you for taking the time to leave your feedback following your recent stay.RegardsChristine

10/10 Excellent

George

Voyage en famille
Me and my son had a lovely stay at the royal station hotel staff very friendly and courteous from the check in including the cleaning ladies and bar staff easy to approach and very helpful,our rooms with comfortable and very clean ,we would gladly stay again in the future.
Séjour de 2 nuits en avril 2024
Réponse de Christine le 6 avr. 2024
Dear George,Thank you for taking the time to leave your feedback following your recent stay. We are so pleased to hear that you and your son enjoyed your time with us and we do hope to see you both again very soon.Best WishesChristine

6/10 Satisfaisant

Graham

Voyage en famille
Les points forts : Personnel et service et équipements
My brother and I (in our mid sixties ) are fine with old hotels). Drunk guests sleeping outside their doorways because their mates met someone was outside my brothers comfort zone. Friendly drinks though.
Séjour de 3 nuits en mars 2024
Réponse de Christine le 1 avr. 2024
Dear Graham.Thank you for taking the time to leave your feedback following your recent stay. Having checked the duty managers report I can see that a guest did fall asleep outside of a room but was woken and put in his room by staff. I am sorry that this disturbed you. Our night team do constant security walks throughout the night. Once again thank you for your comments.RegardsChristine

8/10 Bien

Mendy

Les points forts : Personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Christine le 1 avr. 2024
Thanks Mendy.Best WishesChristine

10/10 Excellent

Marguerite

Séjour de 3 nuits en mars 2024
Réponse de Christine le 20 avr. 2024
ThanksBest WishesChristine

2/10 Horrible

lynsey

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
place so run down , i got no sleep what so ever and had bites over my body from the bed
Séjour de 2 nuits en mars 2024
Réponse de Christine le 30 mars 2024
Dear Lynsey,Thank you for taking the time to leave your feedback following your recent stay. If you wish to discuss your comments further and in more detail then please do not hesitate to contact the hotel direct.Best WishesChristine

10/10 Excellent

Susan

Voyage en couple
Les points forts : Propreté et personnel et service
Large rooms in city centre. Staff lovely. Lots of choices at breakfast.
Séjour de 1 nuit en mars 2024
Réponse de Christine le 29 mars 2024
Thank you Susan for taking the time to leave your lovely feedback following your recent stay. We are pleased that you enjoyed your time with us and do hope to welcome you back again in the near future.Best WishesChristine

2/10 Horrible

lynsey

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
bed awful didn’t sleep at all , facility’s are filthy , building very run down
Séjour de 1 nuit en mars 2024
Réponse de Christine le 29 mars 2024
Dear Lynsey,Thank you for taking the time to leave your feedback following your recent stay. I am very sorry to hear that you had an uncomfortable night. I have passed over you comments and again sincerest apologies.Kindest RegardsChristine

10/10 Excellent

Clodagh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Christine le 30 mars 2024
Thanks Clodagh!Best WishesChristine

8/10 Bien

Phill

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Perfect location, I would have liked to have drinking water provided. The receptionist refused initially to tell me that a colleague was waiting in the reception.
Séjour de 2 nuits en mars 2024
Réponse de Christine le 29 mars 2024
Dear Phil,Thank you for taking the time to leave your feedback following your recent stay. We are pleased that you enjoyed our great city centre location. We do hope to welcome you back again in the near future.Best WishesChristine

10/10 Excellent

Jennifer

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
On arrival the reception staff were extremely helpful. Throughout my stay the reception staff we met were polite and friendly. The room was clean with the usual facilities available. The wardrobe although small was adequate for my needs. Lots of steps snd stairs so maybe access not as helpful for those with walking difficulties.
Séjour de 1 nuit en mars 2024
Réponse de Christine le 29 mars 2024
Dear Jennifer,Thank you for taking the time to leave your feedback following your recent stay. We are so pleased that you found our staff friendly and polite. We do pride ourselves on this so always lovely to hear from our guests. Next time that you plan to stay if you request a room on the flat that may be a little better for you.Once again thank you for your comments and we do hope to see you again very soon.Best WishesChristine

8/10 Bien

neil

Les points forts : Propreté, personnel et service, équipements
this hotel is central in walking distance of most of the city's amenities'
Séjour de 1 nuit en mars 2024
Réponse de Christine le 29 mars 2024
Dear Neil.Thank you for taking the time to leave your feedback following your recent stay. We are pleased that you had a pleasant stay with us and enjoyed our great city centre location. We do hope to welcome you back again in the near future,Best WishesChristine

8/10 Bien

Daniel, Stowmarket

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property has a very impressive entrance and reception area. Good breakfast. Rooms are comfortable enough. Great location. Train noise is expected.
Séjour de 2 nuits en mars 2024
Réponse de Christine le 25 mars 2024
Dear Daniel.Thank you for taking the time to leave your feedback following your recent stay. We are so pleased that you enjoyed your time with us and had a comfortable stay. We do hope to welcome you back again in the near future.Best WishesChristine

8/10 Bien

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good hotel next to the train station didnt use the pool or gym , breakfast is a bit steep £15 its ok , id go to wetherspoons next time
Séjour de 2 nuits en mars 2024
Réponse de Christine le 25 mars 2024
Dear David,Thank you for taking the time to leave your feedback following your recent stay. We are pleased that you enjoyed our great city centre and that you had chance to use our leisure facilities. We do hope to welcome you back again in the near future.Best WishesChristine

8/10 Bien

Chris

The close proximity to the station is perfect. Staff were very helpful and friendly. It is looking rather dated
Séjour de 1 nuit en mars 2024
Réponse de Christine le 25 mars 2024
Dear Chris,Thank you for taking the time to leave your lovely feedback following your recent stay.RegardsChristine

8/10 Bien

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Christine le 25 mars 2024
Thanks PaulBest WishesChristine

10/10 Excellent

Rita

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything
Séjour de 2 nuits en mars 2024
Réponse de Christine le 24 mars 2024
Thank you Rita!Best WishesChristine

10/10 Excellent

Scott

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Absolutely great
Séjour de 1 nuit en février 2024
Réponse de Christine le 24 mars 2024
Thank you Scott!Hope to see you again soon.Best WishesChristine

10/10 Excellent

Malcolm

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved the elegance of the surroundings at the Royal Station Hotel. The bed was comfortable & the bathroom was spotless. The food was first-rate & afternoon tea was fabulous. TV only gave 2 channels & the picture broke up frequently.
Séjour de 3 nuits en mars 2024
Réponse de Christine le 12 avr. 2024
Dear Malcolm.Thank you for taking the time to leave your feedback following your recent stay. We are so pleased that you had a comfortable stay with us and that you enjoyed your meals served in our Empire restaurant. I am however sorry that you had an issue with your television. Had you let us know we could have looked at it for you or moved you rooms. Once again thank you for your comments.Best WishesChristine.

10/10 Excellent

Leyland

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved using the leisure centre
Séjour de 1 nuit en mars 2024
Réponse de Christine le 23 mars 2024
Thank you Leyland. We are so pleased that you had time to make use of our leisure facilities and do hope to welcome you back again soon.Best WishesChristine

8/10 Bien

Charles

Les points forts : Propreté, personnel et service, équipements
Very central. Lovely old property.
Séjour de 1 nuit en mars 2024
Réponse de Christine le 23 mars 2024
Thank you Charles for your lovely feedback!Best WishesChristine

8/10 Bien

Paul

Les points forts : Propreté et personnel et service
In need of an upgrade, very dated
Séjour de 1 nuit en mars 2024
Réponse de Christine le 22 mars 2024
Thank you Paul for your feedback.Best WishesChristine

8/10 Bien

Rob

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely entrance with good bar area. Rooms good for the age of this property, some modernisation would improve. Pulling two beds together to make a king size bed isn’t really ideal but I guess this is for adaptability usage of the room.
Séjour de 2 nuits en mars 2024
Réponse de Christine le 12 avr. 2024
Dear Rob.Thank you for taking the time to leave your feedback following your recent stay.RegardsChristine

8/10 Bien

mrs

Voyage en couple
Les points forts : Propreté
Local, easy access to all amenities,everything on your doorstep
Séjour de 3 nuits en mars 2024
Réponse de Christine le 12 mars 2024
Thank you for you lovely feedback!We do hope to see you again very soon.Best WishesChristine

8/10 Bien

Pamela

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I really liked the room ,it was clean & comfortable ,bathroom had shower & a bath ,which i enjoyed a soak ,very clean. Bed was comfy need better pillows, but apart from that . I would definitely recommend & stay there again . Its a lovely old Hotel with some lovely old features
Séjour de 1 nuit en mars 2024

8/10 Bien

Martin

Séjour de 1 nuit en mars 2024
Réponse de Christine le 24 mars 2024
Thanks MartinBest WishesChristine

2/10 Horrible

Romaine

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
The heating in the room did not work. When I reported it,they said they didn’t know about it. They said they would send someone to look at it and also bring a portable heater. No one arrived. After 30 minutes I rang reception. No one answered the phone. I went to reception and they said they were too busy to answer the phone. I then stayed in reception until some came with me to my room. He couldn’t get the heating to work so had to use the portable heater. I made a reservation for dinner when I checked in. When I went to the restaurant, I Was ignored. I then went to the bar and enquired. No reservation had been made for me. However they found me a table. It is unacceptable that rooms are rented with working heaters. I have now got a cold resulting from being so cold. They should have switched me to another room that had heating that worked. On the plus side the breakfast was excellent, the reception staff were friendly but obviously not efficient( ie not answering the phone)
Séjour de 1 nuit en mars 2024
Réponse de Christine le 8 mars 2024
Dear Romaine,Thank you for taking the time to leave your feedback following your recent stay. I am very sorry that you had some issue with your heating in your room and sorry that you were unable to get through to reception. I have passed over your comments to the relevant managers to look into your points raised. Once again sincerest apologies. If you would like to discuss this matter further then please do not hesitate to contact the hotel directly.RegardsChristine

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Superb location
Séjour de 1 nuit en février 2024
Réponse de Christine le 2 mars 2024
Thanks Michael.Best WishesChristine

8/10 Bien

Richard

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
The Station Hotel lobby has a real feeling of grandeur, and although it fades in places, the hotel is good value with a bit of history. I have stayed a few times, and the only negative I might note was that the quality of rooms seems quite variable, and difficult to predict from the booking. The pool was fine, and the breakfast mega tasty!
Séjour de 2 nuits en février 2024
Réponse de Christine le 27 févr. 2024
Thank you Richard for taking the time to leave your feedback following your recent stay.RegardsChristine

10/10 Excellent

Okan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice old hotel w great lights at lobby
Séjour de 1 nuit en février 2024
Réponse de Christine le 27 févr. 2024
Thank you Okan for your feedback!Best WishesChristine

8/10 Bien

Lesley

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a one night stay,easy check in with friendly staff twin room very comfortable
Séjour de 1 nuit en février 2024
Réponse de Christine le 27 févr. 2024
Dear Lesley,Thank you for taking the time to leave your feedback following your recent stay. We are pleased to hear that you had a comfortable stay with us and do hope to welcome you back again in the near future.Best WishesChristine

8/10 Bien

Gary

Les points forts : Propreté et personnel et service
Overall, it was as expected. Good location.
Séjour de 1 nuit en février 2024
Réponse de Christine le 27 févr. 2024
Thank you Gary for taking the time to leave your feedback following your recent stay.RegardsChristine

8/10 Bien

Esther

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very polite,helpful staff at desk.Absolutely beautiful albeit dated hotel which was one of the reasons we chose to stay here.Wonderfully convenient as next door to station.
Séjour de 1 nuit en février 2024
Réponse de Christine le 20 févr. 2024
Dear Esther,Thank you for taking the time to leave your feedback following your recent stay. We are pleased that you enjoyed your time with us and also our great city centre location. We do hope to welcome you back again in the near future.Best WishesChristine

6/10 Satisfaisant

Katie

Séjour de 1 nuit en février 2024
Réponse de Christine le 22 mars 2024
Thanks.Best WishesChristine

10/10 Excellent

William

Voyage en couple
Only used the restaurant I have to say the hotel staff were very good. Front desk staff were outstanding. Helped me a lot.
Séjour de 4 nuits en février 2024
Réponse de Christine le 20 févr. 2024
Thank you William for your lovely comments!We are so glad that you had a pleasant visit and do hope to welcome you back again soon.Best WishesChristine