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Avis sur Copthorne Hotel Newcastle

4 out of 5
Copthorne Hotel Newcastle
The Close, Quayside, Newcastle-upon-Tyne, England

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 793 avis sur 1528." "
Note des voyageurs de 8 (Bien), d’après 495 avis sur 1528." "
Note des voyageurs de 6 (Satisfaisant), d’après 166 avis sur 1528." "
Note des voyageurs de 4 (Médiocre), d’après 51 avis sur 1528." "
Note des voyageurs de 2 (Horrible), d’après 23 avis sur 1528." "

8,8/10

Propreté

9,0/10

Personnel et service

8,0/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Christophe

Voyage d’affaires
Les points forts : Propreté et personnel et service
Séjour de 4 nuits en octobre 2023
Réponse de Nicolas Nasser le 28 oct. 2023
Many thanks for your valued feedback. Best regards, Nicolas Nasser Operations Manager

8/10 Bien

Pierre

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel sympathique en bordure de fleuve
À proximité du fleuve, salle de sport disponible très bon petit déjeuner et pas très loin de restaurants Le parking et juste à côté de l hôtel
Séjour de 1 nuit en octobre 2023
Réponse de Ken le 23 oct. 2023
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very good
Séjour de 1 nuit en janvier 2023
Réponse de Ken le 23 janv. 2023
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

10/10 Excellent

Maëlle

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
la chambre était grande et propre avec une très belle vue
Séjour de 3 nuits en mai 2022
Réponse de Nicolas Nasser le 11 juin 2022
Je suis ravi d'apprendre que vous avez passé un agréable séjour. Nous espérons vous accueillir de nouveau à l'hôtel tres bientot. Merci bien Nicolas Nasser Directeur des Operations

8/10 Bien

STEADY

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel just a bit too noisy probably other rooms are fine but mine was overlooking the bins and on the busy railway line side.
Séjour de 1 nuit en avril 2024
Réponse de Nicolas Nasser le 23 avr. 2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

10/10 Excellent

Richard, Cleveland

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
it was very nice
Séjour de 1 nuit en avril 2024
Réponse de Ken le 16 avr. 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

10/10 Excellent

Roger

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Nicolas Nasser le 16 avr. 2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

8/10 Bien

Joud

Voyage en couple
Les points forts : Équipements
Old but nice. The parking situation should be better explained
Séjour de 2 nuits en avril 2024
Réponse de Nicolas Nasser le 11 avr. 2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

8/10 Bien

Edward

Voyage en couple
Les points forts : Propreté et personnel et service
Noice of trains
Séjour de 3 nuits en avril 2024
Réponse de Nicolas Nasser le 9 avr. 2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

8/10 Bien

Kirsty

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Nicolas Nasser le 11 avr. 2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

8/10 Bien

Colin

Voyage en famille
Les points forts : Équipements
It was a good stay, but the rooms are in need of an update.
Séjour de 1 nuit en mars 2024
Réponse de Ken le 8 avr. 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

8/10 Bien

Chris

Séjour de 1 nuit en avril 2024
Réponse de Nicolas Nasser le 25 avr. 2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

10/10 Excellent

Henry

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent stay. Nice comfortable room.
Séjour de 1 nuit en avril 2024
Réponse de Ken le 5 avr. 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

8/10 Bien

Linda

Voyage en couple
Loved being on the water
Séjour de 7 nuits en mars 2024
Réponse de Ken le 5 avr. 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

6/10 Satisfaisant

Marina

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service
The only good thing is the location of this hotel. It's a four stars hotel but the person at reception didn't even ask me my name or welcome me when we arrived, simply told me it wasn't time to check in (which I knew) and made it seem like a favour to leave our bags at the hotel until check in (a service I knew they provided but was not offered until I asked). Then basically we had no other conversations with the staff. Checked in online giving them information they should already have from the booking via expedia and even got a check out link!! So basically it's expensive and there's 0 service. The location is the only reason to stay at this hotel. Waking up with the sun and seeing the river was amazing.
Séjour de 2 nuits en mars 2024
Réponse de Nicolas Nasser le 1 avr. 2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

6/10 Satisfaisant

Chung Yin

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
In desperate need of refurbishment.
Séjour de 2 nuits en mars 2024
Réponse de Nicolas Nasser le 1 avr. 2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

8/10 Bien

Gillian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location on the Quayside. Parking onsite & good price for city centre. Staff attentive & friendly. We had club room located on 5th floor. Views of the river. Great size room and very comfy bed. Very clean & eveything you need for some time away. Furniture a bit dated but other than that a lovely stay. Have stayed in a few hotels in Newcastle & this has been best for location & parking. Would visit again.
Séjour de 1 nuit en mars 2024
Réponse de Nicolas Nasser le 28 mars 2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

10/10 Excellent

Susan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great spot along the river, with excellent views from the room.
Séjour de 2 nuits en mars 2024
Réponse de Nicolas Nasser le 28 mars 2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

10/10 Excellent

Graham

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed for one night as attending an event in Newcastle. Particularly impressed with all the staff we met. Great hotel and will be back.
Réponse de Nicolas Nasser le 25 mars 2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regardsNicolas Nasser Operations Manager

10/10 Excellent

Kay

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Nicolas Nasser le 25 mars 2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regardsNicolas Nasser Operations Manager

8/10 Bien

Alison

Séjour de 2 nuits en mars 2024
Réponse de Ken le 8 avr. 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

10/10 Excellent

Georgia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly, helpful staff. Comfortable room. Lovely view of the riverside from the room. Convenient for centre.
Séjour de 1 nuit en mars 2024
Réponse de Nicolas Nasser le 18 mars 2024
Many thanks for your valued feedback.Kind RegardsNicolas NasserOperations Manager

6/10 Satisfaisant

Paul

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
Great location hotel property requires refurbishment
Séjour de 1 nuit en mars 2024
Réponse de Nicolas Nasser le 18 mars 2024
Many thanks for your valued feedback.Kind RegardsNicolas NasserOperations Manager

10/10 Excellent

Paul

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We enjoyed our Saturday night stay. The room was large and clean with a nice view of the river. Parking was really convenient (£10) and the breakfast was excellent. Only a 10-15 min walk to the utilita arena. This our go to hotel at Newcastle.
Séjour de 1 nuit en mars 2024
Réponse de Nicolas Nasser le 18 mars 2024
Many thanks for your valued feedback.Kind RegardsNicolas NasserOperations Manager

10/10 Excellent

Caroline

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Nicolas Nasser le 18 mars 2024
Many thanks for your valued feedback.Kind RegardsNicolas NasserOperations Manager

10/10 Excellent

Lindsay

Séjour de 1 nuit en mars 2024
Réponse de Ken le 8 avr. 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

10/10 Excellent

Scott

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything Superb hotel extremely comfortable Staff amazing
Séjour de 1 nuit en mars 2024
Réponse de Nicolas Nasser le 18 mars 2024
Many thanks for your valued feedback.Kind RegardsNicolas NasserOperations Manager

8/10 Bien

Craig

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
VIP services good
Séjour de 1 nuit en mars 2024
Réponse de Ken le 14 mars 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

8/10 Bien

Marie

Voyage en famille
Les points forts : Propreté
Les points faibles : Équipements
The room on arrival was very clean. Lovely views. The pillows not the comfiest. It was a bit dated in the bathroom however nice hot water for a bath and shower. The hairdryer did not work, which did cause us a problem. Good facilities, such as tea/coffee, with refrigerator. Tv is a good size and quality.
Séjour de 1 nuit en mars 2024
Réponse de Ken le 11 mars 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

10/10 Excellent

Zoe

Voyage en couple
Great location and walking distance to everything , great views from our room , super clean with all you need for an overnight stay . Staff extremely helpful will be by back .
Séjour de 1 nuit en mars 2024
Réponse de Ken le 11 mars 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

10/10 Excellent

Kathryn

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location close to amenities good service has a car park! Nice breakfast x
Séjour de 1 nuit en mars 2024
Réponse de Ken le 11 mars 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

6/10 Satisfaisant

Sarah

Voyage en groupe
Les points forts : Personnel et service
Breakfast was lovely however room really cold despite having a small heater on and carpet very tired looking.
Séjour de 1 nuit en mars 2024
Réponse de Ken le 11 mars 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

10/10 Excellent

Marie

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Can’t wait to stay again - lovely hotel.
Séjour de 1 nuit en mars 2024
Réponse de Ken le 11 mars 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

6/10 Satisfaisant

Linda

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Ken le 11 mars 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

10/10 Excellent

Stephen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel and location
Séjour de 1 nuit en mars 2024
Réponse de Ken le 11 mars 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

6/10 Satisfaisant

Rachel

Voyage d’affaires
Les points forts : Propreté
Most staff good, some less so. Rooms and decor are rather tired, clean but tired.
Séjour de 2 nuits en février 2024
Réponse de Nicolas Nasser le 4 mars 2024
Many thanks for your valued feedback. Best regards, Nicolas Nasser

10/10 Excellent

Paul

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Good check in. Friendly check in staff Bar staff not so much. Breakfast very good.
Séjour de 1 nuit en mars 2024
Réponse de Nicolas Nasser le 4 mars 2024
Many thanks for your valued feedback. Best regards, Nicolas Nasser

6/10 Satisfaisant

Roy, Basingstoke

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Staff lovely and breakfast was good, but various parts of the hotel looking tired. Waste bin in the room hadn't been emptied from the previous occupant. The bath was pathetic. After an early start, a long drive and a long day I was looking forward to bath to relax. The bath was so shallow that when I got in with the water level near to the overflow, I was only partly submerged. I'm 6ft 2 and 16st, so on the larger side, but never had a problem with a bath like this before. It was like trying to have a bath on a tray. I ended up having a shower instead rather than the "soak" I wanted...
Séjour de 1 nuit en février 2024
Réponse de Nicolas Nasser le 4 mars 2024
Many thanks for your valued feedback. Best regards, Nicolas Nasser

6/10 Satisfaisant

Elizabeth

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Comfortable stay. Disappointing breakfast (as add on to our stay). No labelling of milk eg, whole, skimmed, yoghurt also not labelled and no option for fat free. No option for poached eggs or alternative hot breakfast to traditional full English. Underwhelming breakfast and labelling would benefit. I would stay again but room only.
Séjour de 1 nuit en février 2024
Réponse de Ken le 1 mars 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

10/10 Excellent

Chris

Séjour de 1 nuit en février 2024
Réponse de Nicolas Nasser le 20 mars 2024
Many thanks for your lovely review which is greatly appreciated. We look forward to welcoming you back very soon .Kind regardsNicolas NasserOperations Manager

10/10 Excellent

Neil

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked the fact that we had a view of the river,and that we could see the bridges across the Tyne
Séjour de 3 nuits en février 2024
Réponse de Nicolas Nasser le 25 févr. 2024
Dear Valued Guest,Thank you very much for taking the time to write about your recent experience at the Copthorne, Newcastle. We truly appreciate your wonderful feedback and are delighted to learn that you had an enjoyable stay with us.I am thrilled to hear that you were pleased with your room, especially our unique design which allows a panoramic view of the river. Your kind words have been passed on to our team who, I am certain, will be encouraged by your remarks. It is always rewarding to hear when our guests enjoy their stay with us.Once again, thank you for your feedback. We look forward to welcoming you back in the near future and hope that your next visit will be even more enjoyable.Kind Regards Nicolas NasserOperations Manager

6/10 Satisfaisant

Mark

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Lovely clean room and as described Bathroom dated No hot water in the morning- waited 50 mins called reception- sent maintenance- told me to run a bath tap and hot water will come to sink. Shared it was a regular occurrence. On arrival told to park in multi story rather than disabled bay at front and use the lift- unacceptable approach to disabled guest with walking issues. Poor experience overall. On check out shared water issue with reception team and was told they would inform manager - offered we were happy to discuss but heard nothing.
Séjour de 1 nuit en février 2024
Réponse de Nicolas Nasser le 24 févr. 2024
Many thanks for your valued feedback. Best regards, Nicolas Nasser Operations Manager

6/10 Satisfaisant

Josh

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté et personnel et service
Lobby and bar are lovely, gym is small and rooms could do with a bit of an update.
Séjour de 4 nuits en février 2024
Réponse de Nicolas Nasser le 24 févr. 2024
Many thanks for your valued feedback. Best regards, Nicolas Nasser Operations Manager

10/10 Excellent

Barbara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de Nicolas Nasser le 24 févr. 2024
Many thanks for your valued feedback. Best regards, Nicolas Nasser Operations Manager

8/10 Bien

Cara

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice location next to the river with water views. Rooms a bit old in places but spacious with a comfortable bed and a refrigerator. Requires a walk uphill to reach the center and not sure if the area is 100 percent comfortable for women alone at night. Caters to an older crowd.
Séjour de 2 nuits en février 2024
Réponse de Nicolas Nasser le 19 févr. 2024
Many thanks for your valued feedback. Best regards, Nicolas Nasser Operations Manager

8/10 Bien

Leo

Voyage en groupe
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Hotel is in a great location at the end of Quayside and only a short walk to town centre. Rooms on first floor have a little balcony overlooking the river so that is pretty cool. Good bar / restaurant.
Séjour de 3 nuits en février 2024
Réponse de Nicolas Nasser le 19 févr. 2024
Many thanks for your valued feedback. Best regards, Nicolas Nasser Operations Manager

10/10 Excellent

Drew

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was excellent with a lovely river view and the staff we met were ladies we met upon check in and check out we're lovely. Location is great with very reasonable rates for the onsite parking. Will definitely stay again
Séjour de 1 nuit en février 2024
Réponse de Nicolas Nasser le 19 févr. 2024
Many thanks for your valued feedback. Best regards, Nicolas Nasser Operations Manager

10/10 Excellent

Jenna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff at this hotel were incredibly helpful, nothing was too much trouble for them. A massive thanks to the ladies on reception for helping me with some printing and for providing me with ear plugs (the metro trains are noisy). The food in the restaurant was delicious and again the bar staff were always so helpful and attentive. Would definitely stay again!
Séjour de 2 nuits en février 2024
Réponse de Ken le 16 févr. 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

8/10 Bien

Alison

Voyage en famille
Les points forts : Personnel et service
Very good location, with helpful staff Bathroom in care of some attention Access for elderly pedestrians from train station, via many steep steps, is dangerous, and potential users should be so advised.
Séjour de 1 nuit en février 2024
Réponse de Ken le 16 févr. 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

10/10 Excellent

Linsay

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location and helpful staff. Our room was clean and spacious with a view of the river. Lots of bars and restaurants nearby.
Séjour de 2 nuits en février 2024
Réponse de Ken le 16 févr. 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager