Réception

Avis sur Baccarat Hotel and Residences New York

5 out of 5
Baccarat Hotel and Residences New York
28 West 53rd Street, New York, NY

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 271 avis sur 349." "
Note des voyageurs de 8 (Bien), d’après 48 avis sur 349." "
Note des voyageurs de 6 (Satisfaisant), d’après 10 avis sur 349." "
Note des voyageurs de 4 (Médiocre), d’après 9 avis sur 349." "
Note des voyageurs de 2 (Horrible), d’après 11 avis sur 349." "

9,8/10

Propreté

9,2/10

Personnel et service

9,2/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Yoni

Séjour de 3 nuits en février 2024
Réponse de R le 25 mars 2024
Dear Yoni, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Rick CorcoranGeneral Manager

8/10 Bien

antigone

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Globalement très bien mais entrée sombre et non accueillante du tout.
Séjour de 5 nuits en août 2023
Réponse de R le 1 sept. 2023
Dear antigone, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and will follow up on your suggestions. We thank you for staying with us and look forward to welcoming you back in the not too distant future.Kind regards, Rick CorcoranGeneral Manager

10/10 Excellent

Florent

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Parfait
Séjour de 9 nuits en juillet 2022
Réponse de P le 8 août 2022
Dear Florent, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return. Kind regards, Pradeep Raman General Manager

10/10 Excellent

Voyageur vérifié

Séjour de 5 nuits en décembre 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en décembre 2017

10/10 Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Situation en face du moma Decoration magnifique Personnel très professionnel Une ambiance feutrée, branchée , chique
Séjour de 4 nuits en mars 2019

10/10 Excellent

Pierre, Bruxelles

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un bijou dans Big Appel
L'hotel bénéficie d'une ambiance tres chaleureuse. Le personnel est charment et très attentionné. Nous sommes très vite tombés sous le charme du luxe et du design tout en finesse Que du bonheur.

4/10 Médiocre

Emmanuelle

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de R le 15 févr. 2024
Dear Emmanuelle, Thank you for staying with us recently. While we were very happy to have had you as a Guest, please allow me to extend my heartfelt apologies for what led to a less than desirable stay. Your concerns will be addressed, and I thank you for bringing it to my attention.I do hope that we have the opportunity to welcome you back in the future, and that you have an exceptional stay experience.Kind regards, Rick CorcoranGeneral Manager

10/10 Excellent

ANGELO

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Highly recommended
Séjour de 1 nuit en janvier 2024
Réponse de R le 25 janv. 2024
Dear Angelo, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Rick CorcoranGeneral Manager

10/10 Excellent

Joaquin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de R le 22 janv. 2024
Dear Joaquin, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Rick CorcoranGeneral Manager

2/10 Horrible

Frank

Les points forts : Propreté
Les points faibles : Personnel et service
Being a frequent guest to this property, this was my last stay with them. Rude and unprofessional staff, without any proper training. Stayed two nights, first day ordered breakfast and it arrived with hair in it, second day ordered one and it never arrived, had to place an order again 40 min later. Did not receive invoice upon check out, had charges to my credit card after i checked out , called them to get the invoice and still waiting for it.
Réponse de R le 19 janv. 2024
Dear Frank, Thank you for recently staying with us. We were very happy to have had you as a guest, please allow me to extend my heartfelt apologies for any inconveniences. Our team will be reaching out to you about your experience. Kind regards, Rick CorcoranGeneral Manager

10/10 Excellent

Paul

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Great
Séjour de 5 nuits en décembre 2023
Réponse de R le 11 janv. 2024
Dear Paul, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Rick CorcoranGeneral Manager

10/10 Excellent

Christina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Such a welcoming, elegant and opulent hotel. The food and drinks was divine. The pool and hot tub are a must. Felt perfectly pampered.
Séjour de 1 nuit en janvier 2024
Réponse de R le 11 janv. 2024
Dear Christina, Thank you for your wonderful review. It brings us great pride knowing that you enjoyed our facilities and more importantly, the service provided by our team.Once again, thank you for your time and we look forward to your return.Kind regards, Rick CorcoranGeneral Manager

10/10 Excellent

Claudia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de R le 11 janv. 2024
Dear Claudia,Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Rick CorcoranGeneral Manager

10/10 Excellent

Angelo

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed here for the night with our two toddlers and everyone was very friendly. The food was good and the property was very clean.
Séjour de 1 nuit en décembre 2023
Réponse de R le 2 janv. 2024
Dear Mr. Angelo, Thank you for your wonderful review. It brings us great pride knowing that you enjoyed our facilities and more importantly, the service provided by our team.Once again, thank you for your time and we look forward to your return.Kind regards, Rick CorcoranGeneral Manager

10/10 Excellent

Nicholas, Washington

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de R le 27 déc. 2023
Dear Nicholas, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Rick CorcoranGeneral Manager

10/10 Excellent

Michelle

Séjour de 4 nuits en décembre 2023
Réponse de R le 19 janv. 2024
Dear Michelle, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Rick CorcoranGeneral Manager

10/10 Excellent

Andrew

Voyage en couple
Les points forts : Équipements
Séjour de 3 nuits en décembre 2023
Réponse de R le 22 déc. 2023
Dear Andrew, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Rick CorcoranGeneral Manager

10/10 Excellent

Ilhom

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en novembre 2023
Réponse de R le 17 nov. 2023
Dear Ilhom, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Rick CorcoranGeneral Manager

8/10 Bien

Olivienne

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de R le 14 nov. 2023
Dear Olivienne, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Rick CorcoranGeneral Manager

6/10 Satisfaisant

Natasha

Voyage en famille
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
We stayed at the Baccarat for 6 nights. The staff is very friendly and professional. I cannot critique anything about the service. However, the hotel needs to address a few things. We Booked into the Grand Classic Room (King), however, the room needs serious attention. The rooms need a serious deep cleaning. The carpets in the room were filthy. my slippers were black at the end of my stay. The shower had what looked like black mildew and looked a little worse for wear. The bedding was poor quality and not what you would expect for a 5 star hotel. The phone in my room never worked throughout my stay even after calling down to fix it. My curtains also kept falling throughout my stay Moreover, the hotel is extremely expensive for what you get. I would not expect this level of cleanliness and condition of facility for what you're paying for.
Séjour de 6 nuits en octobre 2023
Réponse de R le 10 nov. 2023
Dear Natasha, Thank you for your time and we are pleased we could resolve this for you. We look forward to welcoming you back in the not-too-distant future.Kind regards, Rick CorcoranGeneral Manager

8/10 Bien

Ahmad

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en octobre 2023
Réponse de R le 6 nov. 2023
Dear Ahmad, Thank you for your rating. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Rick CorcoranGeneral Manager

10/10 Excellent

Annette

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is stunning from top to bottom and the service is second to none!
Séjour de 2 nuits en octobre 2023
Réponse de R le 18 oct. 2023
Dear Annette, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Rick CorcoranGeneral Manager

10/10 Excellent

eleanor

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I
Séjour de 1 nuit en septembre 2023
Réponse de R le 27 sept. 2023
Dear Eleanor, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Rick CorcoranGeneral Manager

10/10 Excellent

Amit

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en août 2023
Réponse de R le 4 sept. 2023
Dear Amit, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Rick CorcoranGeneral Manager

10/10 Excellent

Yariv

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bedding and sheets were best I've ever experienced. A
Séjour de 1 nuit en août 2023
Réponse de R le 1 sept. 2023
Dear Yariv, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience, along with the bedding, and look forward to your return.Kind regards, Rick CorcoranGeneral Manager

10/10 Excellent

Moe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de R le 17 août 2023
Dear Moe, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Rick CorcoranGeneral Manager

10/10 Excellent

sohaib

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved it !
Séjour de 1 nuit en juillet 2023
Réponse de R le 10 août 2023
Dear Sohaib, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Rick CorcoranGeneral Manager

10/10 Excellent

mei ling

Séjour de 3 nuits en août 2023
Réponse de R le 1 sept. 2023
Dear Mei Ling, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Rick CorcoranGeneral Manager

10/10 Excellent

Jessica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Love it, second time I visited 😍
Séjour de 1 nuit en juillet 2023
Réponse de R le 4 août 2023
Dear Jessica, Thank you for sharing your thoughts with us. We are pleased to welcome you back and hear you enjoyed your experience. We look forward to your return.Kind regards, Rick CorcoranGeneral Manager

10/10 Excellent

Amandeep

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juillet 2023
Réponse de R le 26 juil. 2023
Dear Amandeep, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Rick CorcoranGeneral Manager

10/10 Excellent

Dolores, Pearland

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent service as always. Staff friendly and very competent. I love staying at this hotel. The epitome of hospitality and elegance.
Séjour de 4 nuits en juillet 2023
Réponse de R le 25 juil. 2023
Dear Dolores, Thank you for your wonderful review. It brings us great pride knowing that you enjoyed our facilities and more importantly, the service provided by our team.Once again, thank you for your time and we look forward to your return.Kind regards, Rick CorcoranGeneral Manager

10/10 Excellent

Belmont

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en juillet 2023
Réponse de R le 19 juil. 2023
Dear Belmont,Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Rick CorcoranGeneral Manager

10/10 Excellent

LUIS

Séjour de 1 nuit en juillet 2023
Réponse de R le 10 août 2023
Dear Luis, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Rick CorcoranGeneral Manager

10/10 Excellent

Raquel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This property is beautiful and the staff was so friendly. It’s a great location and this is the place where we will be staying when we go back to NYC.
Séjour de 4 nuits en juin 2023
Réponse de R le 26 juil. 2023
Dear Raquel, Thank you for your wonderful review. It brings us great pride knowing that you enjoyed our facilities and more importantly, the service provided by our team.Once again, thank you for your time and we look forward to your return.Kind regards, Rick CorcoranGeneral Manager

10/10 Excellent

Jamal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en juillet 2023
Réponse de E le 14 juil. 2023
Dear Jamal, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Edward MadyGeneral Manager

10/10 Excellent

Jennifer

Séjour de 1 nuit en juillet 2023
Réponse de R le 4 août 2023
Dear Jennifer, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Rick CorcoranGeneral Manager

10/10 Excellent

Jessica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Me encanto todo. Solo se tardan en recepción para encontrar reservación
Séjour de 1 nuit en juin 2023
Réponse de E le 14 juin 2023
Dear Jessica, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Edward MadyGeneral Manager

10/10 Excellent

Jason

Séjour de 4 nuits en juin 2023
Réponse de E le 3 juil. 2023
Dear Jason, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Edward MadyGeneral Manager

4/10 Médiocre

David

Les points forts : Propreté et équipements
Les points faibles : Personnel et service
Séjour de 6 nuits en avril 2023
Réponse de E le 5 juin 2023
Dear David, Thank you for staying with us recently. While we were very happy to have had you as a Guest, please allow me to extend my heartfelt apologies for what led to a less than desirable stay.I do hope that we have the opportunity to welcome you back in the future, and that you have an exceptional stay experience.Kind regards, Edward MadyGeneral Manager

10/10 Excellent

Barry

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
It is an over the top amazing property with excellent service
Séjour de 3 nuits en avril 2023
Réponse de p le 24 avr. 2023
Dear Barry, Thank you for your wonderful review. It brings us great pride knowing that you enjoyed our facilities and more importantly, the service provided by our team.Once again, thank you for your time and we look forward to your return.Kind regards, Pradeep RamanGeneral Manager

10/10 Excellent

Giuseppe

Séjour de 3 nuits en avril 2023
Réponse de E le 5 juin 2023
Dear Giuseppe, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Edward MadyGeneral Manager

8/10 Bien

Heinz

Séjour de 4 nuits en mars 2023
Réponse de p le 24 avr. 2023
Dear Heinz, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Pradeep RamanGeneral Manager

10/10 Excellent

Yuval

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely place. Staff is amazing
Séjour de 2 nuits en mars 2023
Réponse de p le 16 mars 2023
Dear Yuval, Thank you for your wonderful review. It brings us great pride knowing that you enjoyed our facilities and more importantly, the service provided by our team.Once again, thank you for your time and we look forward to your return.Kind regards, Pradeep RamanGeneral Manager

8/10 Bien

miguel

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Drilling started at 9 am… people want to rest!
Réponse de p le 13 mars 2023
Dear Miguel, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Pradeep RamanGeneral Manager

8/10 Bien

Tamara

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en février 2023
Réponse de p le 23 févr. 2023
Dear Tamara, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Pradeep RamanGeneral Manager

10/10 Excellent

Angela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2023
Réponse de p le 20 févr. 2023
Dear Angela, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Pradeep RamanGeneral Manager

10/10 Excellent

Karpal

Séjour de 3 nuits en février 2023
Réponse de p le 8 févr. 2023
Dear Karpal, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Pradeep RamanGeneral Manager

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2023
Réponse de p le 17 janv. 2023
Dear Anonymous, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Pradeep RamanGeneral Manager

10/10 Excellent

Maria

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Every thing was EXCELENT!
Réponse de p le 10 janv. 2023
Dear Maria, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Pradeep RamanGeneral Manager