Avis sur Coratel Inn & Suites by Jasper New Braunfels IH-35 EXT 189
Coratel Inn & Suites by Jasper New Braunfels IH-35 EXT 189
979 N Interstate 35 Frontage Rd, New Braunfels, TX
Avis
6,2
6,4/10
Propreté
7,0/10
Personnel et service
5,8/10
Équipements
6,0/10
Infrastructures et conditions de l’hébergement
6,2/10
Écoresponsabilité
Avis
Voyage avec des animaux de compagnie
16 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Tracy le 17 avr. 2024
Dear Guest,Thank you for your feedback. We regret for any inconvenience caused during your stay. Your feedback is concerning, and we take it seriously. Rest assured, we're addressing these issues internally to ensure a more positive and accommodating stay for our guests in the future. We appreciate your patience and hope to have the opportunity to regain your trust.
6/10 Satisfaisant
Bob
7 avr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Bob
Séjour de 1 nuit en avril 2024
Réponse de Tracy le 9 avr. 2024
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!
4/10 Médiocre
Keith
24 mars 2024
Keith
Séjour de 1 nuit en mars 2024
Réponse de Tracy le 14 avr. 2024
Dear Guest,Thank you for providing your rating. We're pleased to have the opportunity to enhance our service for you in the future!
10/10 Excellent
Angelica
17 mars 2024
Les points forts : Propreté et personnel et service
Angelica
Séjour de 1 nuit en mars 2024
Réponse de Tracy le 18 mars 2024
Dear Guest,Thanks for sharing your rating here. We look forward to welcoming you back to our hotel in the future.
10/10 Excellent
Mary
Voyage en famille
25 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mary
Séjour de 1 nuit en janvier 2024
Réponse de Tracy le 26 janv. 2024
Dear Guest,Thank you for the high recommendation! We're delighted that you enjoyed your stay with us. Your positive feedback means a lot, and we hope to have the pleasure of hosting you again soon.
10/10 Excellent
Alejandro
Voyage en famille
6 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Alejandro
Séjour de 2 nuits en janvier 2024
Réponse de Tracy le 9 janv. 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you enjoyed a clean environment and appreciated our efforts to maintain a smoke-free atmosphere. We look forward to welcoming you back on your next visit to New Braunfels. Your satisfaction is our priority!
8/10 Bien
Thomas
6 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Thomas
Séjour de 1 nuit en janvier 2024
Réponse de Tracy le 9 janv. 2024
Dear Guest,Thank you for choosing us! We appreciate your positive feedback! It's wonderful to hear that you had a good stay at our economic hotel. We strive to provide value and comfort, and we look forward to welcoming you back for another pleasant experience in the future.
6/10 Satisfaisant
kip
Voyage en couple
17 déc. 2023
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
kip
Séjour de 1 nuit en décembre 2023
Réponse de Lia le 18 déc. 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future.
10/10 Excellent
Greg
17 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Greg
Séjour de 2 nuits en décembre 2023
Réponse de Tracy le 20 déc. 2023
Dear Guest,Thank you for your outstanding review! We're delighted to hear that everything exceeded your expectations and that you enjoyed the awesome room. It's great that our convenient location, with a short walk to Applebee's and other eateries, added to your positive experience. We can't wait to welcome you back for another excellent stay!
10/10 Excellent
Orlando
7 déc. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Orlando
Séjour de 1 nuit en décembre 2023
Réponse de Tracy le 8 déc. 2023
Dear Guest,Thank you for sharing your rating with us. We eagerly anticipate the chance to welcome you back to our hotel in the future.
6/10 Satisfaisant
Adrian, SAN ANGELO
Voyage en famille
4 déc. 2023
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Adrian
Séjour de 1 nuit en décembre 2023
Réponse de Tracy le 5 déc. 2023
Dear Guest,Thank you for your feedback! We appreciate your acknowledgment of our competitive pricing. We are continuously working to enhance our offerings and hope to provide even more value during your future visits.
6/10 Satisfaisant
Amanda
30 nov. 2023
Amanda
Séjour de 1 nuit en novembre 2023
Réponse de Tracy le 20 déc. 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!
2/10 Horrible
Michael
25 nov. 2023
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Michael
Séjour de 2 nuits en novembre 2023
Réponse de Tracy le 16 déc. 2023
Dear Guest,Thanks for sharing your rating. We are glad to serve you better in the future!
10/10 Excellent
John
Voyage en couple
24 nov. 2023
John
Séjour de 1 nuit en novembre 2023
Réponse de Tracy le 27 nov. 2023
Dear Guest,Thank you for your feedback. Delighted to hear you found our property very friendly! Creating a welcoming atmosphere is our top priority. We look forward to hosting you again soon!
8/10 Bien
Nancy
19 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nancy
Séjour de 1 nuit en novembre 2023
Réponse de Lia le 21 nov. 2023
Dear Guest,We appreciate your stay at our hotel. Please be advised that our system may experience occasional delays, and we apologize for any inconvenience this may cause. We look forward to welcoming you again in the future, and assure you of our commitment to providing a delightful and comfortable stay during your next visit.
8/10 Bien
John
18 nov. 2023
John
Séjour de 1 nuit en novembre 2023
Réponse de Tracy le 8 déc. 2023
Dear Guest,Thank you for providing your rating. We look forward to the opportunity to improve our service for you in the future!
6/10 Satisfaisant
RAY
Voyage en famille
25 oct. 2023
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
RAY
Séjour de 1 nuit en octobre 2023
Réponse de Lia le 2 nov. 2023
Dear Guest,We appreciate your kind words about our friendly service! Providing a welcoming environment for our guests is a top priority. If you have any specific feedback or suggestions to enhance your experience further, please feel free to share. We look forward to hosting you again soon!
10/10 Excellent
Homayar
23 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Homayar
Séjour de 2 nuits en octobre 2023
Réponse de Lia le 25 oct. 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future.
10/10 Excellent
Marcia
Voyage en famille, Voyage en groupe, Voyage avec des animaux de compagnie
22 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marcia
Séjour de 3 nuits en octobre 2023
Réponse de Lia le 23 oct. 2023
Dear Guest,Thank you for recognizing our staff's efforts and kindness. Your positive feedback is appreciated. If you have any specific concerns or suggestions for improvement, please share, and we will thoroughly investigate to ensure a continued positive experience for our guests. We look forward to hosting you again.
2/10 Horrible
Joanna
Voyage en famille
15 oct. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joanna
Séjour de 1 nuit en octobre 2023
Réponse de Lia le 29 oct. 2023
Dear Guest,Due to the current weather conditions, we are experiencing a cricket-related concern. However, rest assured that our team is prepared to assist you at any time. Our commitment to providing the finest breakfast we are providing the best to our hourable guest. It's important to note that our front desk is accessible 24/7, and we regret that you did not bring up these concerns during your stay. Regarding the matter of bedsheets, we must express our disagreement, as we consistently offer clean and high-quality bedding to our valued guests.
10/10 Excellent
Voyageur vérifié
Voyage en famille
1 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awesome Experience!
Voyageur vérifié
Séjour de 1 nuit en septembre 2023
Réponse de Lia le 3 oct. 2023
Dear Guest,Coratel Inn & Suites by Jasper, located at IH-35 Ext 189 in New Braunfels, is renowned for being one of the most beautiful, affordable, and recently renovated hotels in town. We uphold high standards and policies to guarantee customer satisfaction and safety, and we remain committed to continuously improving. We work even harder to ensure that your stay is not only memorable but also peaceful. Additionally, we offer discounts for weekly, monthly, and night stays to show our appreciation to our valued customers. guest is given first preference to stay in this hotel, we are reasonable. Enjoy your stay and have an another visit.
6/10 Satisfaisant
Voyageur vérifié
28 sept. 2023
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en septembre 2023
Réponse de Lia le 1 oct. 2023
Dear GuestAll construction activities have been concluded, and we are excited to inform you that our property is fully prepared to offer a delightful experience for our cherished guests. If you could kindly provide your name, it would greatly assist us in addressing any concerns you may have encountered during your stay. Your comfort is our priority, and we are committed to ensuring you have a pleasant and enjoyable experience at our hotel.
2/10 Horrible
Uri
14 sept. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Esta horrible no es lo que anuncian
Uri
Séjour de 1 nuit en septembre 2023
Réponse de Lia le 16 sept. 2023
Dear Guest,While checking, we came to know that you had a proper stay with us and there was no issue mentioned during your stay. Anyways, guest satisfaction is our top priority and we are working on it a lot and hope to see you again in future to give a comfortable and pleasant stay.
4/10 Médiocre
Michael
6 sept. 2023
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Sketch
Michael
Séjour de 1 nuit en août 2023
Réponse de Lia le 9 sept. 2023
Dear Guest,We're glad you found our gesture of leaving snacks on your door thoughtful and hope it added a touch of warmth to your stay during this transformation and also happy to hear that our renovation promises a fresh and improved atmosphere. But here we like to ensure you that the place was not hot and also like to have you in the future again to assure you have a comfortable and pleasant stay.
2/10 Horrible
Francisco
3 sept. 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Francisco
Séjour de 1 nuit en septembre 2023
10/10 Excellent
Cathy, New Braunfels
30 août 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Cathy
Séjour de 28 nuits en août 2023
Réponse de Lia le 31 août 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future.
4/10 Médiocre
Richard
Voyage en famille, Voyage avec des animaux de compagnie
28 août 2023
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Richard
Séjour de 2 nuits en août 2023
Réponse de Lia le 30 août 2023
Dear Guest,Thank you for your feedback. There is no ongoing construction; it's just maintenance work on the property and still we were keeping the place neatly and tidily. While you expressed concerns about safety, I'd like to highlight that you enjoyed a complete two-night stay without reporting any discomfort to the front desk during your visit and Our breakfast service is available from 7:00 am to 9:00 am. If you are present during this period breakfast will be provided. With guest satisfaction as our top priority, we look forward to welcoming you again in the future, ensuring even more comfortable and warm stay.
10/10 Excellent
adam
Voyage en famille
14 août 2023
Les points forts : Propreté et personnel et service
Great budget option hotel
adam
Séjour de 2 nuits en août 2023
Réponse de Lia le 15 août 2023
Dear Guest,Thank you for your valuable feedback! We're delighted to hear that our staff provided friendly and helpful service during your stay. We strive to maintain cleanliness throughout our hotel, and we're glad you found our facilities, including the pool, to be clean and enjoyable for your kids. We appreciate your kind words and Coratel Inn and Suites is near the water park and more shopping and food nearby so kindly make use of it with your next stay.
2/10 Horrible
Madison
Voyage en famille
7 août 2023
Les points forts : Confort de la chambre
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Unwelcoming
Madison
Séjour de 2 nuits en août 2023
Réponse de Lia le 17 août 2023
Dear Guest,The room that had been allocated for you was in good condition, including the AC. After your stay, another guest occupied the room and had a pleasant and comfortable experience, without any complaints. We prioritize room allocation and ensure the highest standard of satisfaction. We would like to invite you for another stay at our hotel to meet all your expectations.Thank you.
4/10 Médiocre
griselda
Voyage en famille
31 juil. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
griselda
Séjour de 1 nuit en juillet 2023
Réponse de Lia le 17 août 2023
Dear Guest,Our breakfast is served from 6.30am to 9.00am and includes a variety of options such as 2 types of cereals, 2 types of milk, 2 types of juice (Orange & Apple), 2 fruit choices (Apple & Banana), White bread & Wheat bread, Strawberry jam, Peanut Butter, Muffin, and French fries or Chips. Therefore, any complaints or concerns regarding breakfast are unjustified as we prioritize our breakfast offerings. This review is completely fake.
6/10 Satisfaisant
Maribel
30 juil. 2023
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Maribel
Séjour de 1 nuit en juillet 2023
Réponse de Lia le 31 juil. 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future.
2/10 Horrible
Megan
Voyage avec des animaux de compagnie, Voyage en couple
30 juil. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Megan
Séjour de 1 nuit en juillet 2023
Réponse de Lia le 31 juil. 2023
Dear Guest,We apologize for the negative experience you had during your stay. We regret any miscommunication regarding the pet policy and the additional fees. We will address this issue with our staff to ensure better clarity for our guests. We appreciate your feedback and will take necessary steps to improve our service.
10/10 Excellent
Ronald
23 juil. 2023
Ronald
Séjour de 1 nuit en juillet 2023
Réponse de Lia le 25 juil. 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future.
4/10 Médiocre
John
Voyage en couple
22 juil. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en juillet 2023
Réponse de Lia le 31 juil. 2023
Dear Guest,We apologize for the inconvenience caused by the pool not being maintained during your stay. We will address this issue to ensure proper maintenance in the future. We regret any miscommunication regarding breakfast and appreciate your feedback. We hope to have the opportunity to provide a better experience for you in the future.
10/10 Excellent
CHLOE
16 juil. 2023
CHLOE
Séjour de 2 nuits en juillet 2023
Réponse de Lia le 18 juil. 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future.
10/10 Excellent
Shannon
8 juil. 2023
Shannon
Séjour de 1 nuit en juillet 2023
Réponse de Lia le 10 juil. 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future.
8/10 Bien
Jesse
6 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jesse
Séjour de 1 nuit en juin 2023
Réponse de Lia le 8 juil. 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future.
8/10 Bien
Sara
Voyage en groupe, Voyage en couple
3 juil. 2023
Les points forts : Propreté et personnel et service
Sara
Séjour de 2 nuits en juillet 2023
Réponse de Lia le 4 juil. 2023
Dear Guest,I'm glad the place served its purpose for you, albeit with a few drawbacks. Your feedback about the pool, breakfast, bathroom, smell, and AC will certainly be taken into consideration for future improvements. Thank you for sharing your experience.
2/10 Horrible
Augustina
Voyage en famille
26 juin 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Horrible stay
Augustina
Séjour de 1 nuit en juin 2023
Réponse de Lia le 27 juin 2023
Dear Guest,I'm sorry to hear about your negative experience at the hotel. We will investigate the matter instantly and assure that the same will not be repeated. Hopefully, the hotel staff can learn from your feedback and improve their services for future guests. We are also assured to meet your expectations in your future stay.
2/10 Horrible
Robert
Voyage en famille
25 juin 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Terrible
Robert
Séjour de 2 nuits en juin 2023
Réponse de Lia le 27 juin 2023
Dear Guest,I'm sorry to hear about your negative experience at this hotel. It's disappointing to encounter rude management and upkeep issues during a stay. The lack of AC and breakfast service is particularly frustrating. Thank you for sharing your feedback, and I hope you have better hotel experiences in the future.
10/10 Excellent
Jon
25 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice weekend stay…
Jon
Séjour de 2 nuits en juin 2023
Réponse de Lia le 26 juin 2023
Dear Guest,Thank you very much for leaving a review.Glad to hear that you had a wonderful stay at the hotel. We are delighted that we made a comfortable stay during your visit to our hotel. Once again, we thank for your stay and positive feedback.
6/10 Satisfaisant
tree
23 juin 2023
tree
Séjour de 1 nuit en juin 2023
Réponse de Lia le 14 juil. 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future.
4/10 Médiocre
karen r
Voyage d’affaires, Voyage en couple
23 juin 2023
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
karen r
Séjour de 1 nuit en juin 2023
Réponse de Lia le 24 juin 2023
Dear Guest,We work hard to deliver an exceptional guest experience, and hardly we fell short. We reassure to offer a best service on your next stay.
6/10 Satisfaisant
Scott
17 juin 2023
Scott
Séjour de 1 nuit en juin 2023
Réponse de Lia le 7 juil. 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future.
8/10 Bien
Derrick
6 juin 2023
Derrick
Séjour de 1 nuit en mai 2023
Réponse de Lia le 27 juin 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future.
10/10 Excellent
Javier
2 juin 2023
Javier
Séjour de 4 nuits en mai 2023
Réponse de Lia le 24 juin 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future.
10/10 Excellent
Randy
25 mai 2023
Randy
Séjour de 2 nuits en mai 2023
Réponse de Gaby le 27 mai 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!
2/10 Horrible
Richard
25 mai 2023
Richard
Séjour de 1 nuit en mai 2023
Réponse de Gaby le 26 mai 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!
4/10 Médiocre
Voyageur vérifié
21 mai 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Comfy bed, but roaches galore.
Voyageur vérifié
Séjour de 1 nuit en mai 2023
Réponse de Lia le 23 mai 2023
Dear Guest,Thank you for the time to share your feedback. We have addressed this straight away and escalated it to the team for immediate action. We would like to invite you again to experience the improved stay.
4/10 Médiocre
Sandy
21 mai 2023
Sandy
Séjour de 1 nuit en mai 2023
Réponse de Lia le 23 mai 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!