Avis sur Candlewood Suites Murfreesboro, an IHG Hotel
Candlewood Suites Murfreesboro, an IHG Hotel
850 N Thompson Ln, Murfreesboro, TN
Avis
8,4
Très bien
8,8/10
Propreté
8,6/10
Personnel et service
7,6/10
Équipements
8,4/10
Infrastructures et conditions de l’hébergement
7,8/10
Écoresponsabilité
Avis
Voyage en famille
23 avr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
10/10 Excellent
Amy
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amy
Séjour de 1 nuit en avril 2024
Réponse de JDukes le 22 avr. 2024
Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with bugs in your bedroom during your stay. However, we are glad to hear that our staff was able to assist promptly by moving you to another room.We appreciate your kind words about our team's helpfulness and understanding. Providing exceptional service, especially during unexpected situations, is a top priority for us.On a positive note, we are pleased that you found our location convenient, especially being close to the Medical Center with plenty of dining options nearby.Thank you for choosing to stay with us, and we hope that despite the initial inconvenience, you were able to enjoy the rest of your stay. If there is anything else we can do to improve your experience in the future, please do not hesitate to let us know.Warm regards,
8/10 Bien
Mirele
Voyage en famille
21 avr. 2024
Les points forts : Personnel et service
Mirele
Séjour de 2 nuits en avril 2024
Réponse de JDukes le 22 avr. 2024
Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with bugs in your bedroom during your stay. However, we are glad to hear that our staff was able to assist promptly by moving you to another room.We appreciate your kind words about our team's helpfulness and understanding. Providing exceptional service, especially during unexpected situations, is a top priority for us.On a positive note, we are pleased that you found our location convenient, especially being close to the Medical Center with plenty of dining options nearby.Thank you for choosing to stay with us, and we hope that despite the initial inconvenience, you were able to enjoy the rest of your stay. If there is anything else we can do to improve your experience in the future, please do not hesitate to let us know.Warm regards,
8/10 Bien
William
Voyage en famille
12 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
William
Séjour de 1 nuit en avril 2024
Réponse de JDukes le 13 avr. 2024
Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our hotel's location and parking convenient during your stay.Regarding your comments about breakfast, we apologize for any confusion. As a Candlewood Suites hotel, we do not offer breakfast as part of our standard amenities. However, we do provide fully-equipped kitchens in each suite, allowing guests to prepare their meals according to their preferences.We're glad to hear that you didn't experience any noise or odor issues related to our pet-friendly policy. However, we apologize if your previous bad experience elsewhere affected your stay with us. We understand the importance of providing a comfortable environment for all guests, and we appreciate your feedback on this matter.We regret any inconvenience caused by the lack of a covered entrance during your departure, especially given the rainy weather. Your suggestion for a drive-up covered entrance is noted, and we will consider it as we strive to improve our facilities.Thank you for choosing to stay with us, and we value your feedback as it helps us identify areas for improvement. If you have any further comments or concerns, please don't hesitate to reach out to us directly.Warm regards,
8/10 Bien
Matthew
7 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Matthew
Séjour de 2 nuits en avril 2024
Réponse de JDukes le 13 avr. 2024
Thank you for your feedback! We're delighted to hear that you enjoyed our complimentary laundry facilities during your stay with us.Providing convenient amenities like free laundry use is just one way we strive to make our guests' stay as comfortable and enjoyable as possible. We're thrilled that you found this service helpful and convenient during your time with us.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back to Candlewood Suites in the future!Warm regards,
10/10 Excellent
Mary
Voyage en famille, Voyage avec des animaux de compagnie
5 avr. 2024
Mary
Séjour de 1 nuit en avril 2024
Réponse de JDukes le 13 avr. 2024
Thank you for your kind words! We're thrilled to hear that you enjoyed our friendly and clean environment during your stay with us.Providing a welcoming and pristine atmosphere for our guests is a top priority, and we're delighted that our efforts were appreciated. Your satisfaction is our ultimate goal, and we're grateful for your positive feedback.If there's anything else we can do to enhance your experience during future visits, please don't hesitate to let us know. We look forward to welcoming you back to Candlewood Suites soon!Warm regards,
10/10 Excellent
Laura
31 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Laura
Séjour de 2 nuits en mars 2024
Réponse de JDukes le 13 avr. 2024
Thank you for your feedback! We're thrilled to hear that you enjoyed your room during your stay with us.Providing comfortable and pleasant accommodations for our guests is our top priority, and we're delighted that you found your room to be great. Your satisfaction is our ultimate goal, and we're grateful for your positive feedback.If there's anything else we can do to enhance your experience during future visits, please don't hesitate to let us know. We look forward to welcoming you back to Candlewood Suites soon!Warm regards,
8/10 Bien
Angela
31 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Angela
Séjour de 2 nuits en mars 2024
Réponse de JDukes le 13 avr. 2024
Thank you for sharing your feedback with us. We're delighted to hear that you found your room nice and spacious, and that our hotel's location was convenient for your needs.However, we apologize for the inconvenience you experienced regarding the lack of soap in the sink dispenser and the low amount of toilet paper. Providing essential amenities for our guests is a top priority, and we regret that we fell short in this regard. Your feedback has been shared with our housekeeping team to ensure that proper stocking procedures are followed to prevent this from happening in the future.We understand the importance of providing a comfortable and hassle-free stay for our guests, and we apologize for any inconvenience these oversights may have caused. If there is anything else we can do to make your next stay more enjoyable, please don't hesitate to let us know.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.Warm regards,
6/10 Satisfaisant
Fred
6 mars 2024
Les points forts : Infrastructures et conditions de l’hébergement
Fred
Séjour de 1 nuit en mars 2024
Réponse de JDukes le 17 mars 2024
Thank you for taking the time to provide feedback about your recent stay with us. We appreciate your honesty and value your input.While we're glad to hear that you chose to stay with us, we understand that there may have been areas where we could have improved to make your experience even better. Your feedback helps us identify areas for growth and allows us to better serve our guests in the future.If there are any specific aspects of your stay that you feel we could have done better, we would love to hear more about them so that we can address them accordingly. Our goal is to ensure that each guest has a comfortable and enjoyable stay with us, and your feedback is instrumental in helping us achieve that goal.Thank you again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future and provide you with a five-star experience.
10/10 Excellent
Melanie
Voyage d’affaires
17 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent service
Melanie
Séjour de 2 nuits en janvier 2024
6/10 Satisfaisant
William
Voyage d’affaires
15 janv. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
William
Séjour de 1 nuit en janvier 2024
4/10 Médiocre
Rod
Voyage en couple
13 janv. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Rod
Séjour de 1 nuit en janvier 2024
Réponse de JDukes le 14 janv. 2024
Hello Rod, Thank you for staying with us at the Candlewood Suites. We are sorry that you were misinformed that we had breakfast here. Do to us being an extended stay with kitchenets every room. This brand doesn't offer breakfast. Trust me, myself and my team wish we did offer breakfast. :) Should you end up staying with us again I would recommended booking with hotel directly so the mishap with the room type does not happen again. Happy New!
10/10 Excellent
Barbara
Voyage en couple
17 déc. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Barbara
Séjour de 2 nuits en décembre 2023
Réponse de JDukes le 14 janv. 2024
Thank you for staying with us at the Candlewood Suites. We appreciate you giving us a 5 out 5. Should you return to the Murfreesboro area we sure hope to see you again.
8/10 Bien
herve
Voyage en famille
10 déc. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
herve
Séjour de 3 nuits en décembre 2023
Réponse de JDukes le 14 janv. 2024
Thank you for staying with us at the Candlewood Suites Murfreesboro. Should you return back to the Murfreesboro area we sure hope to see you again.
6/10 Satisfaisant
Voyageur vérifié
Voyage d’affaires
4 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en décembre 2023
Réponse de JDukes le 14 janv. 2024
Thank you for staying with us at the Candlewood Suites Murfreesboro. The surprise 50.00 was just an incidental authorization that falls off once you check out. Please inform me if the incidental hasn't came back to your card.
4/10 Médiocre
Maria
4 déc. 2023
Les points faibles : Propreté
Maria
Séjour de 3 nuits en novembre 2023
Réponse de JDukes le 14 janv. 2024
Thank you for staying with us at the Candlewood Suites Murfreesboro.
10/10 Excellent
CLINTON
2 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
CLINTON
Séjour de 2 nuits en novembre 2023
Réponse de JDukes le 14 janv. 2024
Thank you for staying with us at the Candlewood Suites Murfreesboro. Our staff strives on customer service. We are happy to hear the great news and will be sure to inform the team. Should you return back to the Murfreesboro area we sure hope to see you again.
8/10 Bien
Susan
21 nov. 2023
Susan
Séjour de 1 nuit en novembre 2023
Réponse de JDukes le 14 janv. 2024
Thank you for staying with us at the Candlewood Suites Murfreesboro. Should you return back to the Murfreesboro area we sure hope to see you again.
10/10 Excellent
Julia C
Voyage en couple
14 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Julia C
Séjour de 4 nuits en novembre 2023
2/10 Horrible
steve
Voyage en famille
2 nov. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
steve
Séjour de 1 nuit en novembre 2023
Réponse de JDukes le 2 nov. 2023
I am sorry to hear that. I wish we would be been aware of the issues that you came across.
10/10 Excellent
Anne
Voyage en famille
30 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anne
Séjour de 1 nuit en octobre 2023
Réponse de JDukes le 30 oct. 2023
Thank you for staying with us at the Candlewood Suites in Murfreesboro, TN. We are glad to hear that you enjoyed your stay.
10/10 Excellent
Anne
Voyage en famille
22 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Anne
Séjour de 1 nuit en septembre 2023
Réponse de Jessica le 3 oct. 2023
Thank you for staying with us. We are so happy you enjoyed your stay. We sure hope to see you again in the future.
10/10 Excellent
Benjamin
Voyage d’affaires
22 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Benjamin
Séjour de 2 nuits en août 2023
Réponse de JDukes le 29 août 2023
Thank you for staying with us at the Candlewood Suites. We are glad to hear that you enjoyed your stay here with us.
10/10 Excellent
Geneal
Voyage en famille
18 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Geneal
Séjour de 1 nuit en juillet 2023
Réponse de JDukes le 3 août 2023
Thank you for staying with us at the Candlewood Suites Murfreesboro, TN. Our team strives to do the best we can and we appreciate you completing Christian and Kei in your review. Should you return back to the Murfreesboro area we sure hope to see you again. Thank you,
10/10 Excellent
Staci
17 juil. 2023
Staci
Séjour de 1 nuit en juillet 2023
Réponse de JDukes le 3 août 2023
Thank you for staying with us at the Candlewood Suites Murfreesboro. We appreciate you giving us a 10 out of 10. Should you return back the Murfreesboro area we sure hope to see you again. Thank you
10/10 Excellent
Bethany
Voyage en famille avec de jeunes enfants
15 juil. 2023
Les points forts : Propreté et personnel et service
Bethany
Séjour de 1 nuit en juillet 2023
Réponse de JDukes le 17 juil. 2023
Thank you for staying with us at the Candlewood Suites. We are glad to hear that you enjoyed your stay here with us. Truly sorry about the missing shower head and we went ahead and replaced that right away. Should you return back to the Murfreesboro area we sure hope you stay with us again.
8/10 Bien
Alvin
Voyage en famille avec de jeunes enfants, Voyage en famille
12 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alvin
Séjour de 1 nuit en juillet 2023
Réponse de JDukes le 17 juil. 2023
Thank you for your great review, we truly do appreciate it. Should you return back to the Murfreesboro area we sure hope to see you again.
8/10 Bien
Kara
23 mai 2023
Kara
Séjour de 2 nuits en mai 2023
Réponse de JDukes le 16 juin 2023
Thank you for giving us a 4 out of 5. Should you return back to the Murfreesboro area we sure hope to see you again.
10/10 Excellent
Donna
30 oct. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great room
Donna
Séjour de 2 nuits en octobre 2022
Réponse de JDukes le 9 déc. 2022
Thank you for staying with us at the Candlewood Suites in Murfreesboro, TN. We are glad to hear that you enjoyed your stay here with us!! We look forward to see you again soon.
8/10 Bien
Laurie
Voyage en groupe
10 oct. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Laurie
Séjour de 1 nuit en octobre 2022
Réponse de JDukes le 13 oct. 2022
Thank you for staying with us at the Candlewood Suites Hotel in Murfreesboro, TN. We are glad to hear that you enjoyed your stay and should you return back in the future we sure hope to see you again.
6/10 Satisfaisant
Jaimee
Voyage en famille
23 sept. 2022
Les points forts : Personnel et service et équipements
Jaimee
Séjour de 2 nuits en septembre 2022
Réponse de Jdukes le 24 sept. 2022
Thank you for staying with us at the Candlewood Suites Hotel in Murfreesboro, TN. I am sorry to hear about your room move and it not being as nice as the first room. I am glad to hear that the front desk agents were able to accommodate you during your stay here with us.
8/10 Bien
Donald
Voyage d’affaires
18 sept. 2022
Les points forts : Propreté, personnel et service, confort de la chambre
Good stay
Donald
Séjour de 2 nuits en septembre 2022
Réponse de JDukes le 24 sept. 2022
Thank you for staying with us at the Candlewood Suites Hotel in Murfreesboro, TN. We are glad to hear you enjoyed your stay here with us. We are going under renovation Nov 2022 and should you return back to the Murfreesboro area in the future we sure hope to see you again.
8/10 Bien
Lisa
18 juil. 2022
Lisa
Séjour de 1 nuit en juillet 2022
6/10 Satisfaisant
Holland
18 juil. 2022
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Holland
Séjour de 6 nuits en juillet 2022
Réponse de JDukes le 29 juil. 2022
Thank you for staying at the Candlewood Suites. I am sorry to hear about your towels and the pillows as well. I am glad to hear that the staff was helpful during your stay. I will make sure to speak with them about being available and visible to the guest. I will also work on getting a letter setup so everyone is area of our smoking section on the side of the building. Thank you for your feedback.
10/10 Excellent
Giovanni
Voyage d’affaires
28 juin 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Giovanni
Séjour de 2 nuits en juin 2022
Réponse de JDukes le 7 juil. 2022
Thank you for staying with us at Candlewood Suites Murfreesboro, TN. We are glad to hear that you enjoyed your stay here with us and that our staff was fantastic. We do appreciate your positive feedback.
10/10 Excellent
Tiffany
24 juin 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tiffany
Séjour de 1 nuit en juin 2022
2/10 Horrible
Matt
Voyage en famille
21 juin 2022
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Matt
Séjour de 1 nuit en juin 2022
Réponse de JDukes le 7 juil. 2022
Thank you for staying with us at the Candlewood Suites Hotel in Murfreesboro, TN. Sorry to hear about your stay here with us. The hotel will be going under renovation this Aug 2022 and hope you have a chance to check the remold out.
8/10 Bien
David
Voyage en famille
26 mai 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 2 nuits en mai 2022
Réponse de JDukes le 7 juil. 2022
Thank you for staying with us at the Candlewood Suites Hotel in Murfreesboro, TN. Glad to hear that our staff was excellent. Do apologize about the couch not being in your room. Should you return back to the Murfreesboro area we sure hope you have a chance to check out our sonly renovated rooms.
8/10 Bien
Puja
24 mai 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Puja
Séjour de 1 nuit en mai 2022
4/10 Médiocre
Gary
21 mai 2022
Les points forts : Confort de la chambre
Les points faibles : Propreté
Gary
Séjour de 1 nuit en mai 2022
Réponse de JDukes le 7 juil. 2022
Thank you for staying with us at the Candlewood Suites Murfreesboro, TN
10/10 Excellent
Kang
Voyage en famille
16 mai 2022
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Kang
Séjour de 2 nuits en mai 2022
Réponse de JDukes le 7 juil. 2022
Thank you for staying with us at Candlewood Suites Murfreesboro, TN. We are glad to hear that our front desk staff was accommodating to you and your group. Candlewood suites is extended stay property that offers kitchens in the rooms that illuminates us from serving breakfast. Should you return back to the Murfreesboro area we sure hope to see you again with our soon to be newly renovated hotel.
6/10 Satisfaisant
J.
Voyage en couple
15 mai 2022
J.
Séjour de 1 nuit en mai 2022
Réponse de JDukes le 7 juil. 2022
Thank you for staying with us at the Candlewood Suites Hotel in Murfreesboro, TN. We are sorry to hear that about your stay here with us. Should you return back to Murfreesboro hope you will have a chance to check out our sonly renovated rooms.
10/10 Excellent
Mary
Voyage en famille
8 mai 2022
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Mary
Séjour de 1 nuit en mai 2022
10/10 Excellent
Debra
Voyage en couple
2 mai 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Debra
Séjour de 1 nuit en avril 2022
8/10 Bien
Cari
Voyage en famille
1 mai 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cari
Séjour de 1 nuit en avril 2022
6/10 Satisfaisant
Queen
Voyage d’affaires
30 avr. 2022
Les points forts : Personnel et service
Les points faibles : Propreté
Queen
Séjour de 1 nuit en avril 2022
10/10 Excellent
Karen
Voyage en famille
25 avr. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Karen
Séjour de 2 nuits en avril 2022
4/10 Médiocre
Emily
Voyage en famille
25 avr. 2022
Emily
Séjour de 1 nuit en avril 2022
8/10 Bien
Sara
25 avr. 2022
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Sara
Séjour de 2 nuits en avril 2022
6/10 Satisfaisant
Cari
Voyage en famille
24 avr. 2022
Les points forts : Équipements
Cari
Séjour de 1 nuit en avril 2022