Avis
8,6
Excellent
9,0/10
Propreté
8,8/10
Personnel et service
8,6/10
Équipements
8,6/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
Voyage en famille
25 déc. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2021
Réponse de Brandon le 18 janv. 2022
Thank you for choosing The Naples Grande Beach Resort as your resort destination! We thank you for taking the time to provide us with your feedback about your recent stay.
We are delighted to hear that our Grande team members were able to provide a memorable experience for you!
Again, we thank you for choosing us & we hope to welcome you again in the near future!
6/10 Satisfaisant
Elijah
14 avr. 2024
Les points forts : Personnel et service
Elijah
Séjour de 2 nuits en avril 2024
Réponse de HotelMgmt le 15 avr. 2024
Elijah, while we're glad you enjoyed the beauty of our resort, we're deeply disappointed to hear about the condition of your room. What you've described doesn't reflect the high standards we have in place for our accommodations, and we will be addressing your comments immediately with maintenance. We hope you will provide us with another chance to welcome you and demonstrate our true commitment to your comfort and satisfaction. Thank you for your feedback.
8/10 Bien
Marco
Voyage en couple
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marco
Séjour de 1 nuit en avril 2024
Réponse de Verónica R. le 14 avr. 2024
Dear Mr. Marco,Thank you for choosing the Naples Grande while visiting in Naples, Florida. We appreciate your feedback as we strive to provide our guests with the finest facilities and services. We hope to welcome you back in the near future!
10/10 Excellent
Allison, Saddle Brook
Voyage d’affaires
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Allison
Réponse de Verónica R. le 14 avr. 2024
Dear Ms. Allison,Thank you for choosing the Naples Grande while visiting in Naples, Florida. We are delighted to know you enjoyed your stay with us. Your feedback definitely has a positive impact on our staff we will make sure all of your comments are passed along and we hope to see you soon on your next vacation.
6/10 Satisfaisant
Joyce
Voyage en couple
12 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Joyce
Séjour de 4 nuits en avril 2024
Réponse de Verónica R. le 14 avr. 2024
Dear Ms. Joyce,Thank you for the review on your recent visit to the Naples Grande. We are delighted to know you had a good experience and we hope you will make Naples Grande Beach Resort your home away from home whenever your travels bring you to the area.
10/10 Excellent
maryzoe
Voyage en famille
11 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
maryzoe
Séjour de 3 nuits en avril 2024
Réponse de Verónica R. le 12 avr. 2024
Dear Ms. Maryzoe,Thank you for choosing the Naples Grande while visiting in Naples, Florida. We are delighted to know you enjoyed your experience as we strive to provide our guests with the finest facilities and services. We hope to welcome you back in the near future!
10/10 Excellent
Jonathan
9 avr. 2024
Les points forts : Propreté
Jonathan
Séjour de 3 nuits en avril 2024
Réponse de Verónica R. le 12 avr. 2024
Dear Mr. Jonathan,Thank you for the review on your recent visit to the Naples Grande. We are delighted to know you had a wonderful experience and we hope you will make Naples Grande Beach Resort your home away from home whenever your travels bring you to the area.
10/10 Excellent
Amanda
Voyage en famille
3 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Amanda
Séjour de 3 nuits en mars 2024
Réponse de Verónica R. le 4 avr. 2024
Dear Ms. Amanda,Thank you for choosing the Naples Grande while visiting in Naples, Florida. We are delighted to know you enjoyed your stay with us. Your feedback definitely has a positive impact on our staff we will make sure all of your comments are passed along and we hope to see you soon on your next vacation.
10/10 Excellent
Matthew
2 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Matthew
Séjour de 1 nuit en mars 2024
Réponse de Verónica R. le 4 avr. 2024
Dear Mr. Matthew,Thank you for choosing The Naples Grande Beach Resort as your resort destination! We thank you for taking the time to provide us with your feedback about your recent stay. We are delighted to hear that our Grande team members were able to provide a memorable experience for you! Again, we thank you for choosing us & we hope to welcome you again in the near future!
10/10 Excellent
Denise
1 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Denise
Séjour de 2 nuits en mars 2024
Réponse de Verónica R. le 4 avr. 2024
Dear Ms. Denise,Thank you for the review on your recent visit to the Naples Grande. We are delighted to know you had a wonderful experience and we hope you will make Naples Grande Beach Resort your home away from home whenever your travels bring you to the area.
10/10 Excellent
YADYRA
Voyage en famille
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
YADYRA
Séjour de 1 nuit en mars 2024
Réponse de Verónica R. le 2 avr. 2024
Dear Ms. Yadyra,Thank you for choosing the Naples Grande while visiting in Naples, Florida. We appreciate your feedback as we strive to provide our guests with the finest facilities and services. We hope to welcome you back in the near future!
10/10 Excellent
Joshua
Voyage en famille
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joshua
Séjour de 3 nuits en mars 2024
Réponse de Verónica R. le 4 avr. 2024
Dear Mr. Joshua,Thank you for choosing the Naples Grande while visiting in Naples, Florida. We are delighted to know you enjoyed your experience as we strive to provide our guests with the finest facilities and services. We hope to welcome you back in the near future!
6/10 Satisfaisant
Anay
Voyage en couple
1 avr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Anay
Séjour de 2 nuits en mars 2024
Réponse de Verónica R. le 4 avr. 2024
Dear Ms. Anay,Thank you for recently staying with us at The Naples Grande Beach Resort. While we always strive for the highest levels of guest satisfaction it is clear we missed on some points during your stay. We thank you for bringing these experiences to our attention so that we can focus our efforts on making improvements.We do thank you for being our guest and hope that we have the opportunity in the future to host you again and show that we made the improvements you are looking for.
10/10 Excellent
Virginia
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Virginia
Séjour de 2 nuits en mars 2024
Réponse de Verónica R. le 4 avr. 2024
Dear Ms. Virginia,Thank you for the review on your recent visit to the Naples Grande. We are delighted to know you had a wonderful experience and we hope you will make Naples Grande Beach Resort your home away from home whenever your travels bring you to the area.
10/10 Excellent
MAURICIO
Voyage en famille
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
MAURICIO
Séjour de 2 nuits en mars 2024
Réponse de Verónica R. le 4 avr. 2024
Dear Mr. Mauricio,Thank you for the review on your recent visit to the Naples Grande. We are delighted to know you had a wonderful experience and we hope you will make Naples Grande Beach Resort your home away from home whenever your travels bring you to the area.
10/10 Excellent
Margaret
Voyage en famille
30 mars 2024
Les points forts : Équipements
Margaret
Séjour de 1 nuit en mars 2024
Réponse de Verónica R. le 4 avr. 2024
Dear Ms. Margaret,Thank you for the positive survey on your recent visit to the Naples Grande. We hope you will make Naples Grande Beach Resort your home away from home whenever your travels bring you to the area.
10/10 Excellent
Michelle
30 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michelle
Séjour de 1 nuit en mars 2024
Réponse de Verónica R. le 4 avr. 2024
Dear Ms. Michelle,Thank you for choosing the Naples Grande while visiting in Naples, Florida. We are delighted to know you enjoyed your experience as we strive to provide our guests with the finest facilities and services. We hope to welcome you back in the near future!
10/10 Excellent
Randy
30 mars 2024
Randy
Séjour de 1 nuit en mars 2024
10/10 Excellent
West
Voyage en couple
25 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
West
Séjour de 3 nuits en mars 2024
Réponse de Verónica R. le 26 mars 2024
Dear Mr. West,Thank you for the review on your recent visit to the Naples Grande. We are delighted to know you had a wonderful experience and we hope you will make Naples Grande Beach Resort your home away from home whenever your travels bring you to the area.
10/10 Excellent
Eduardo
Voyage en famille
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eduardo
Séjour de 2 nuits en mars 2024
Réponse de Verónica le 25 mars 2024
Dear Mr. Eduardo,Thank you for the review on your recent visit to the Naples Grande. We are delighted to know you had a wonderful experience and we hope you will make Naples Grande Beach Resort your home away from home whenever your travels bring you to the area.
10/10 Excellent
Ashley
24 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ashley
Séjour de 2 nuits en mars 2024
Réponse de Verónica R. le 2 avr. 2024
Dear Ms. Ashley,Thank you for choosing the Naples Grande while visiting in Naples, Florida. We appreciate your feedback as we strive to provide our guests with the finest facilities and services. We hope to welcome you back in the near future!
8/10 Bien
William
Voyage en couple
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
William
Séjour de 2 nuits en mars 2024
Réponse de Verónica le 25 mars 2024
Dear Mr. William,Thank you for choosing the Naples Grande while visiting in Naples, Florida. We appreciate your feedback as we strive to provide our guests with the finest facilities and services. We hope to welcome you back in the near future!
10/10 Excellent
Leslie
21 mars 2024
Leslie
Séjour de 4 nuits en mars 2024
Réponse de Verónica R. le 12 avr. 2024
Dear Ms. Leslie,Thank you for choosing the Naples Grande while visiting in Naples, Florida. We are delighted to know you enjoyed your experience as we strive to provide our guests with the finest facilities and services. We hope to welcome you back in the near future!
10/10 Excellent
Robert Guido
Voyage en famille
19 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert Guido
Séjour de 4 nuits en mars 2024
Réponse de Verónica R. le 22 mars 2024
Dear Mr. Robert,Thank you for choosing the Naples Grande while visiting in Naples, Florida. We are delighted to know you enjoyed your stay with us. Your feedback definitely has a positive impact on our staff we will make sure all of your comments are passed along and we hope to see you soon on your next vacation.
10/10 Excellent
Donna
Voyage en famille
18 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Donna
Séjour de 2 nuits en mars 2024
Réponse de Verónica R. le 24 mars 2024
Dear Ms. Donna,Thank you for choosing the Naples Grande while visiting in Naples, Florida. We are delighted to know you enjoyed your time and appreciate the acknowledgment of our team’s hard work and we will be sure to share your compliments with Kenny. We hope to welcome you back in the near future!
10/10 Excellent
Jymette
Voyage en couple
16 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jymette
Séjour de 2 nuits en mars 2024
Réponse de Verónica R. le 18 mars 2024
Dear Ms. Jymette,Thank you for the review on your recent visit to the Naples Grande. We are delighted to know you had a wonderful experience and we hope you will make Naples Grande Beach Resort your home away from home whenever your travels bring you to the area.
4/10 Médiocre
Irwin
Voyage en famille
15 mars 2024
Irwin
Séjour de 2 nuits en mars 2024
Réponse de Verónica R. le 16 mars 2024
Dear Mr. Irwin,Thank you for providing us this valuable feedback. We are disheartened to know we did not provide you with a memorable experience. We hope you will give the Naples Grande another chance with a return visit in the future.
10/10 Excellent
David
15 mars 2024
David
Séjour de 4 nuits en mars 2024
Réponse de Verónica R. le 5 avr. 2024
Dear Mr. David,Thank you for the review on your recent visit to the Naples Grande. We are delighted to know you had a wonderful experience and we hope you will make Naples Grande Beach Resort your home away from home whenever your travels bring you to the area.
10/10 Excellent
JEFFREY
14 mars 2024
JEFFREY
Séjour de 4 nuits en mars 2024
Réponse de Verónica R. le 4 avr. 2024
Dear Mr. Jeffrey,Thank you for choosing the Naples Grande while visiting in Naples, Florida. We are delighted to know you enjoyed your experience as we strive to provide our guests with the finest facilities and services. We hope to welcome you back in the near future!
8/10 Bien
Renatha, Vancouver
Voyage en famille
13 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Renatha
Séjour de 2 nuits en mars 2024
Réponse de Verónica R. le 16 mars 2024
Dear Ms. Renatha,Thank you for the review on your recent visit to the Naples Grande. We are delighted to know you had a wonderful experience and we hope you will make Naples Grande Beach Resort your home away from home whenever your travels bring you to the area.
8/10 Bien
William
13 mars 2024
William
Séjour de 4 nuits en mars 2024
Réponse de Verónica R. le 4 avr. 2024
Dear Mr. William,Thank you for choosing the Naples Grande while visiting in Naples, Florida. We appreciate your feedback as we strive to provide our guests with the finest facilities and services. We hope to welcome you back in the near future!
10/10 Excellent
LaTonya
10 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
LaTonya
Séjour de 1 nuit en décembre 2023
Réponse de Verónica R. le 13 mars 2024
Dear Ms. LaTonya,Thank you for the review on your recent visit to the Naples Grande. We are delighted to know you had a wonderful experience and we hope you will make Naples Grande Beach Resort your home away from home whenever your travels bring you to the area.
10/10 Excellent
Mary
5 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mary
Séjour de 3 nuits en février 2024
Réponse de Verónica R. le 8 mars 2024
Dear Ms. Mary,Thank you for the review on your recent visit to the Naples Grande. We are delighted to know you had a wonderful experience and we hope you will make Naples Grande Beach Resort your home away from home whenever your travels bring you to the area.
8/10 Bien
Veronica
5 mars 2024
Veronica
Séjour de 1 nuit en mars 2024
Réponse de Verónica R. le 26 mars 2024
Dear Ms. Veronica,Thank you for choosing the Naples Grande while visiting in Naples, Florida. We appreciate your feedback as we strive to provide our guests with the finest facilities and services. We hope to welcome you back in the near future!
8/10 Bien
Laura
Voyage en famille
3 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Laura
Séjour de 2 nuits en mars 2024
Réponse de Verónica R. le 4 mars 2024
Dear Ms. Laura,Thank you for the review on your recent visit to the Naples Grande. We are delighted to know you had a wonderful experience and we hope you will make Naples Grande Beach Resort your home away from home whenever your travels bring you to the area.
10/10 Excellent
Cindy, Spring Hill
Voyage en couple
3 mars 2024
Les points forts : Propreté et équipements
Cindy
Séjour de 3 nuits en février 2024
Réponse de Verónica R. le 4 mars 2024
Dear Ms. Cindy,Thank you for choosing the Naples Grande while visiting in Naples, Florida. We are delighted to know you enjoyed your experience as we strive to provide our guests with the finest facilities and services. We hope to welcome you back in the near future!
10/10 Excellent
Chrisitne
3 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chrisitne
Séjour de 1 nuit en février 2024
Réponse de Verónica R. le 24 mars 2024
Dear Ms. Chrisitne,Thank you for the review on your recent visit to the Naples Grande. We are delighted to know you had a wonderful experience and we hope you will make Naples Grande Beach Resort your home away from home whenever your travels bring you to the area.
10/10 Excellent
Veronica
3 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Veronica
Séjour de 1 nuit en mars 2024
Réponse de Verónica R. le 24 mars 2024
Dear Ms. Veronica,Thank you for the review on your recent visit to the Naples Grande. We are delighted to know you had a wonderful experience and we hope you will make Naples Grande Beach Resort your home away from home whenever your travels bring you to the area.
10/10 Excellent
Steve
Voyage d’affaires
2 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Steve
Séjour de 3 nuits en février 2024
Réponse de Verónica R. le 3 mars 2024
Dear Mr. Steve,Thank you for the review on your recent visit to the Naples Grande. We are delighted to know you had a wonderful experience and we hope you will make Naples Grande Beach Resort your home away from home whenever your travels bring you to the area.
10/10 Excellent
jay
1 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
jay
Séjour de 4 nuits en février 2024
Réponse de Verónica R. le 3 mars 2024
Dear Mr. Jay,Thank you for choosing the Naples Grande while visiting in Naples, Florida. We are delighted to know you enjoyed your experience as we strive to provide our guests with the finest facilities and services. We hope to welcome you back in the near future!
10/10 Excellent
Roger
Voyage en famille
29 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Roger
Séjour de 1 nuit en février 2024
Réponse de Verónica R. le 2 mars 2024
Dear Mr. Roger,Thank you for choosing the Naples Grande while visiting in Naples, Florida. We are delighted to know you enjoyed your experience as we strive to provide our guests with the finest facilities and services. We hope to welcome you back in the near future!
8/10 Bien
Krista
Voyage en groupe
29 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Krista
Séjour de 4 nuits en février 2024
Réponse de Verónica R. le 29 févr. 2024
Dear Ms. Krista,Thank you for choosing the Naples Grande while visiting in Naples, Florida. We are delighted to know you enjoyed your experience as we strive to provide our guests with the finest facilities and services. We hope to welcome you back in the near future!
6/10 Satisfaisant
Robert
29 févr. 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Robert
Séjour de 3 nuits en février 2024
Réponse de Verónica R. le 29 févr. 2024
Dear Mr. Robert,Thank you for providing us this valuable feedback. We are disheartened to know we did not provide you with a memorable experience. We hope you will give the Naples Grande another chance with a return visit in the future.
10/10 Excellent
Chrisitne
26 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chrisitne
Séjour de 2 nuits en février 2024
Réponse de Verónica R. le 24 mars 2024
Dear Ms. Chrisitne,Thank you for the review on your recent visit to the Naples Grande. We are delighted to know you had a wonderful experience and we hope you will make Naples Grande Beach Resort your home away from home whenever your travels bring you to the area.
10/10 Excellent
Martin
26 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Martin
Séjour de 6 nuits en février 2024
Réponse de Verónica R. le 29 févr. 2024
Dear Mr. Martin,Thank you for the review on your recent visit to the Naples Grande. We are delighted to know you had a wonderful experience and we hope you will make Naples Grande Beach Resort your home away from home whenever your travels bring you to the area.
10/10 Excellent
Richard James
26 févr. 2024
Richard James
Séjour de 4 nuits en février 2024
Réponse de Verónica R. le 29 févr. 2024
Dear Mr. Richard James,Thank you for choosing the Naples Grande while visiting in Naples, Florida. We are delighted to know you enjoyed your experience as we strive to provide our guests with the finest facilities and services. We hope to welcome you back in the near future!
10/10 Excellent
Eddy Felix
26 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Eddy Felix
Séjour de 2 nuits en février 2024
Réponse de Verónica R. le 29 févr. 2024
Dear Mr. Eddy Felix,Thank you for choosing The Naples Grande Beach Resort as your resort destination! We thank you for taking the time to provide us with your feedback about your recent stay. We are delighted to hear that our Grande team members were able to provide a memorable experience for you! Again, we thank you for choosing us & we hope to welcome you again in the near future!
10/10 Excellent
Maria
26 févr. 2024
Maria
Séjour de 1 nuit en février 2024
Réponse de Verónica R. le 24 mars 2024
Dear Ms. Maria,Thank you for choosing the Naples Grande while visiting in Naples, Florida. We are delighted to know you enjoyed your experience as we strive to provide our guests with the finest facilities and services. We hope to welcome you back in the near future!
10/10 Excellent
john
Voyage en couple
25 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
john
Séjour de 2 nuits en février 2024
Réponse de Verónica R. le 29 févr. 2024
Dear Mr. John,Thank you for the review on your recent visit to the Naples Grande. We are delighted to know you had a wonderful experience and we hope you will make Naples Grande Beach Resort your home away from home whenever your travels bring you to the area.
10/10 Excellent
Constance
Voyage en couple
25 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Constance
Séjour de 1 nuit en février 2024
Réponse de Verónica R. le 3 mars 2024
Dear Ms. Constance,Thank you for choosing the Naples Grande while visiting in Naples, Florida. We are delighted to know you enjoyed your stay with us. Your feedback definitely has a positive impact on our staff we will make sure all of your comments are passed along and we hope to see you soon on your next vacation.