3 restaurants servant le petit-déjeuner, spécialités Cuisine américaine

Avis sur Carneros Resort and Spa

5 out of 5
Carneros Resort and Spa
4048 Sonoma Hwy, Napa, CA

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 218 avis sur 308." "
Note des voyageurs de 8 (Bien), d’après 49 avis sur 308." "
Note des voyageurs de 6 (Satisfaisant), d’après 24 avis sur 308." "
Note des voyageurs de 4 (Médiocre), d’après 9 avis sur 308." "
Note des voyageurs de 2 (Horrible), d’après 8 avis sur 308." "

9,2/10

Propreté

9,2/10

Personnel et service

9,0/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Confort de la chambre
C'est un très bel endroit... A l'extérieur.
Besoin d'une réfection générale des anciens bungalows. Très beaux jardins, allées soignées, l'extérieur en général très beau et bien entretenu. Mais pas les chambres, parquet sale, collant, restes de précédents hôtes, etc. Service minimum, froid et hautain, impersonnel sauf quelques personnes adorables (Jeanette au déjeuner, par ex.). Le pire est la piscine, sale, fientes d'oiseaux et autres dans l'eau. Il nous a été dit qu'un nettoyage était prévu ,,, la semaine suivante! Fitness vieux et matériel cassé...

8/10 Bien

Aimee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Edward Costa le 21 mars 2024
Dear Aimee,We are delighted to have been your chosen hotel during your recent stay in Napa Valley. It was truly a pleasure to serve you.Sincerely, Edward CostaManaging Director

10/10 Excellent

ALLAN

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent personal service
Séjour de 1 nuit en février 2024
Réponse de Edward Costa le 15 févr. 2024
Dear Allan,Thank you for staying at Carneros Resort and Spa. We hope you choose to create more memories with us whenever your travels bring you back to Napa Valley.Sincerely, Edward CostaManaging Director

10/10 Excellent

Julia

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My husband and I had been to Carneros a couple times, but we recently brought our 5 year old daughter along and it was one of the best holidays we’ve ever taken as a family. The resort typically feels like an adult space, so its ability to transform into a family friendly cozy spot is pretty remarkable. I appreciate how subtly they work in options and activities for kids while they maintain a quiet, peaceful environment. We toured the property’s bee hives and gardens and were spoiled by COO Michael Ford there and then throughout the rest of our trip. We went on the Little Green Thumb garden tour with Chef Jeffrey Jake. My daughter and I had the most amazing afternoon with him while my husband enjoyed the spa. We had anticipated needing to leave the resort throughout the long weekend to keep our daughter occupied, but there was so much to do and eat and enjoy onsite that we hardly touched our car. Everyone left the vacation relaxed, recharged and bonded. Also depressed since we didn’t want to go. Thank you, Carneros, we can’t wait to see you again!
Séjour de 2 nuits en février 2024
Réponse de Edward Costa le 5 mars 2024
Dear Julia,We are delighted you chose Carneros Resort and Spa for your Napa Valley getaway. Thank you for your kind review. It was truly our pleasure to serve you.Sincerely, Edward CostaManaging Director

10/10 Excellent

Helen

Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love how kid and dog friendly the resort and staff are!
Séjour de 1 nuit en janvier 2024
Réponse de Edward Costa le 15 janv. 2024
Dear Helen,Thank you for taking the time to relay feedback regarding your recent stay with us in Napa Valley. We take your feedback to heart and will continue to strive to deliver the highest level of customer service for all members of the family. Please let me know if your travels return you to our beautiful wine country, as I will personally assist to ensure another wonderful stay.Sincerely, Edward CostaManaging Director

10/10 Excellent

Nicole

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful resort. Our second stay there. However it is a bit outside of the valley.
Séjour de 1 nuit en décembre 2023
Réponse de Edward Costa le 28 déc. 2023
Dear Nicole,Thank you for taking the time to write a review. We are delighted your experience at Carneros was a special one. We hope to welcome you back soon.Sincerely, Edward CostaManaging Director

10/10 Excellent

Rebecca

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Edward Costa le 28 déc. 2023
Dear Rebecca,Thank you for choosing Carneros Resort and Spa. We are delighted that you enjoyed your stay with us, and we hope to welcome you back soon.Sincerely, Edward CostaManaging Director

10/10 Excellent

Morgan

Séjour de 1 nuit en novembre 2023
Réponse de Edward Costa le 28 déc. 2023
Dear Morgan,Thank you for staying at Carneros Resort and Spa. We hope you choose to create more memories with us whenever your travels bring you back to Napa Valley.Sincerely, Edward CostaManaging Director

10/10 Excellent

Goldie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Edward Costa le 28 déc. 2023
Dear Goldie,We are delighted you chose Carneros Resort and Spa for your Napa Valley getaway. Thank you for your kind review. It was truly our pleasure to serve you.Sincerely, Edward CostaManaging Director

8/10 Bien

Maiyer

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
The hotel and property was beautiful but with the cold season, we felt the temperature of large pools should've been adjusted to fit the season so we could enjoy it more to make our money worth. Our bed was not comfortable at all. We woke up being stiff for two days during our stsy.
Séjour de 2 nuits en octobre 2023
Réponse de Edward Costa le 16 nov. 2023
Dear Maiyer,We appreciate your business and value your honest feedback. Your comments have been shared with the resort team as a critical way of understanding how we can improve. We hope to have the opportunity to welcome you back for a more positive experience in the future.Sincerely, Edward CostaManaging Director

10/10 Excellent

Ari

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful experience. Our concierge, Nina, was amazing. Farm restaurant was fantastic. Availability of hydration/drinks was limited. We loved our stay
Séjour de 4 nuits en octobre 2023
Réponse de Edward Costa le 20 oct. 2023
Dear Ari,We are delighted you chose Carneros Resort and Spa for your Napa Valley getaway. Thank you for your kind review. It was truly our pleasure to serve you.Sincerely, Edward CostaManaging Director

10/10 Excellent

Julia

Séjour de 1 nuit en septembre 2023
Réponse de Edward Costa le 4 oct. 2023
Dear Julia,We are delighted you chose Carneros Resort and Spa for your Napa Valley getaway. Thank you for your kind review. It was truly our pleasure to serve you.Sincerely, Edward CostaManaging Director

8/10 Bien

Carolyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Edward Costa le 21 août 2023
Dear Carolyn,We are delighted you chose Carneros Resort and Spa for your Napa Valley getaway. Thank you for your review. It was truly our pleasure to serve you.Sincerely, Edward CostaManaging Director

6/10 Satisfaisant

Dina

Les points forts : Propreté et équipements
Les points faibles : Personnel et service
Séjour de 2 nuits en août 2023
Réponse de Edward Costa le 14 sept. 2023
Dear Dina,Thank you for your review of your recent stay here at Carneros Resort and Spa. We are disheartened to learn about your visit. This is certainly not the Carneros experience we are known for, and we hope we can turn your review into a more positive one should you consider returning to us in the future. Please feel free to reach out to me directly, as we hope you will provide us the opportunity to connect with you and learn more from your experience.Sincerely, Edward CostaManaging Director

6/10 Satisfaisant

Steve

Séjour de 1 nuit en juillet 2023
Réponse de Edward Costa le 28 juil. 2023
Dear Steve,Thank you for your review of your recent stay here at Carneros Resort and Spa. We are disheartened to learn about your visit. Please feel free to reach out to me directly, as we hope you will provide us the opportunity to connect with you and learn more from your experience.Sincerely, Edward CostaManaging Director

10/10 Excellent

Keith

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en juin 2023
Réponse de Edward Costa le 6 juil. 2023
Dear Keith,We are delighted you chose Carneros Resort and Spa for your Napa Valley getaway. Thank you for your wonderful review. It was truly a pleasure to serve you.Sincerely, Edward CostaManaging Director

10/10 Excellent

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2023
Réponse de Edward Costa le 25 avr. 2023
Dear Thomas,Thank you for choosing Carneros Resort and Spa. We are delighted that you enjoyed your stay with us, and we hope to welcome you back soon.Sincerely, Edward CostaManaging Director

10/10 Excellent

Kristen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en avril 2023
Réponse de Edward Costa le 25 avr. 2023
Dear Kristen,Thank you for taking the time to write such a wonderful review, and for being our guest at Carneros Resort and Spa. We are delighted your experience at Carneros was a special one. Sincerely, Edward CostaManaging Director

10/10 Excellent

Adam

Voyage en groupe
Les points forts : Propreté, personnel et service, confort de la chambre
The relax factory
Complete and exactly what was needed
Séjour de 1 nuit en avril 2023
Réponse de Edward Costa le 10 avr. 2023
Dear Adam,Thank you for choosing Carneros Resort and Spa. We are delighted that you enjoyed your stay with us, and we hope to welcome you back soon.Sincerely, Edward CostaManaging Director

10/10 Excellent

Lucine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Well kept property with beautiful cottages
Réponse de Edward Costa le 17 janv. 2023
Dear Lucine,Thank you for choosing Carneros Resort and Spa. We are delighted that you enjoyed your stay with us, and we hope to welcome you back soon.Sincerely, Edward CostaManaging Director

6/10 Satisfaisant

Kristi

Les points forts : Personnel et service et confort de la chambre
Very sad quality of stay
Really disappointed for the first time coming here. Checked in with manager and asked for late check out as my gold status allows and was told yes and I had til 2pm to check out. My husband and I went up to pool/bar and came back at 12:00 and were locked out! Called manager and she said she knows I had late check out and would send someone with a key. The kid came opened the door and drove away? We still had 2 hours availability but now our keys didn’t work so we couldn’t go back to the poolside bar because we’d be locked out again! We packed and left room to go inside and tell the manager and she said it was an error but offered nothing to make it right. Also we kept smelling rotten food in bathroom and we opened cabinet under sink and the people who stayed in room before we arrived trash with food containers was stuffed under sink instead of maids throwing away? A 1000.00 a night room should never have this sort of mess ups. Makes me wonder if the room truly was Covid acceptance cleaned. So very disappointing as we love this place but manager should’ve offered compensation for the poor quality of service we received.
Prior guests trash under the sink!
Séjour de 1 nuit en décembre 2022
Réponse de Edward Costa le 27 déc. 2022
Dear Kristi,Thank you for your review of your recent stay here at Carneros Resort and Spa. We are disheartened to learn about your visit. This is certainly not the Carneros experience we are known for, and we hope we can turn your review into a more positive one should you consider returning to us in the future. Please feel free to reach out to me directly, as we hope you will provide us the opportunity to connect with you and learn more from your experience.Sincerely, Edward CostaManaging Director

6/10 Satisfaisant

Kevin

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Incredible and not
It could be a wonderful place. I needs a lot of updating. FARM restaurant is AMAZING!!!! Nice job. The Rooms need updating badly. The out door bath tub is incredible!!! Worth the stay alone! We soaked and watched the stars and a meteor shower it was wonderful. I hope they update the rooms - If so I will definitely be back
Séjour de 2 nuits en décembre 2022
Réponse de Edward Costa le 19 déc. 2022
Dear Kevin,Thank you for taking the time to share your feedback, and for being our guest at Carneros Resort and Spa. I am sorry to see that all areas of your stay were not exceptional. Please know we take your feedback to heart and will address the issues you mentioned.We hope to have the opportunity to welcome you back to Carneros Resort and Spa in the future. Sincerely, Edward CostaManaging Director

6/10 Satisfaisant

Alexis

Les points forts : Personnel et service
Les points faibles : Propreté
Disappointed upkeep at Carneros
We’ve stayed at Carneros probably a dozen times over the decade and it’s always been a favorite. You can’t beat the grounds and charm. However we were very disappointed with the quality now for the price - no updates in 10+ years. The hill top hot tub wouldn’t be acceptable at a Hampton Inn much less a $1500+ a night resort. It’s disgusting. The tile is broken, it’s dirty and rusty, discolored and needs to be replaced. The mattress in our room was very old and had dip and valleys from years of use. Not a comfortable sleep. There were ants and human hairs all over our room, in the shower and the bed. Room was warn with dented, dirty walls and chipped furniture. TVs and room tech is very dated and needs replacement. Again, maybe acceptable for a $300 hotel but not for Carneros. Service was lovely and food and spa is great but really feels like ownership is squeezing blood from a rock trying to maximize profit without bothering to do needed updates. Sad that a favorite is loosing charm and status that could so easily be addressed with small updates.
Séjour de 2 nuits en novembre 2022
Réponse de Edward Costa le 27 nov. 2022
Dear Alexis,Thank you for taking the time to share your feedback, and for being our guest at Carneros Resort and Spa. I would like to sincerely apologize for the disappointing visit at our resort. I would greatly appreciate the opportunity to speak with you further. We hope to have the opportunity to welcome you back to Carneros Resort and Spa. Sincerely, Edward CostaManaging Director

10/10 Excellent

Abby

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2022

6/10 Satisfaisant

Joann

Voyage en groupe
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Propreté et personnel et service
Staff was not receptive to requests or needs when call made- it would take them 30 minutes or they never showed up when we had called for a wine opener! And it was not busy at this resort while we stayed. Room was dusty upon arrival. But beautiful hilltop pool and good service at their bar area!
Séjour de 3 nuits en septembre 2022
Réponse de Edward Costa le 12 sept. 2022
Dear Joann,Thank you for your review of your recent stay here at Carneros Resort and Spa. We are disheartened to learn about your visit. This is certainly not the Carneros experience we are known for, and we hope we can turn your review into a more positive one should you consider returning to us in the future. Please feel free to reach out to me directly, as we hope you will provide us the opportunity to connect with you and learn more from your experience.Sincerely, Edward CostaManaging Director

10/10 Excellent

Donald

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay….amazing food at Farm and attentive staff. Always a favorite.
Séjour de 1 nuit en septembre 2022
Réponse de Edward Costa le 7 sept. 2022
Dear Donald,Thank you for taking the time to write such a wonderful review, and for being our guest at Carneros Resort and Spa. We sincerely appreciate your kind words and are delighted your experience at Carneros was a special one. We hope to welcome you back soon.Sincerely, Edward CostaManaging Director

10/10 Excellent

Kristi

Séjour de 1 nuit en septembre 2022
Réponse de Edward Costa le 8 sept. 2022
Dear Kristi,Thank you for choosing Carneros Resort and Spa. We are delighted that you enjoyed your stay with us, and we hope to welcome you back soon.Sincerely, Edward CostaManaging Director

6/10 Satisfaisant

Donna M

Les points forts : Personnel et service
Arrived and the bed looked liked it had been slept on. The entry pad didn’t work for any keys because the door had been locked from the inside and the back door was ajar, lock didn’t work. Went outside to take a sun bath, and there were drones flying over us! The heated floor in the bathroom reached extremely high temperatures and the thermostat didn’t work. Everything was reported, and hopefully fixed. Probably wouldn’t go back, but I’m sure others have had better experiences.
Séjour de 2 nuits en août 2022
Réponse de Edward Costa le 17 août 2022
Dear Donna, Thank you for your review of your recent stay here at Carneros Resort and Spa. We are disheartened to learn about your visit. We hope we can turn your review into a more positive one should you consider returning to us in the future. Please feel free to reach out to me directly, as we hope you will provide us the opportunity to connect with you and learn more from your experience. Sincerely, Edward Costa Managing Director

8/10 Bien

David

Les points forts : Personnel et service et confort de la chambre
Séjour de 2 nuits en août 2022
Réponse de Edward Costa le 5 août 2022
Dear David, Thank you for taking the time to share your feedback, and for being our guest at Carneros Resort and Spa. We hope to have the opportunity to welcome you back again soon. Sincerely, Edward Costa Managing Director

10/10 Excellent

William

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful, quaint but also luxury
Séjour de 3 nuits en juillet 2022
Réponse de Edward Costa le 20 juil. 2022
Dear William, Thank you for taking the time to write such a wonderful review, and for being our guest at Carneros Resort and Spa. We sincerely appreciate your kind words and are delighted your experience at Carneros was a special one. We hope to welcome you back soon. Sincerely, Edward Costa Managing Director

8/10 Bien

Tim

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juin 2022

8/10 Bien

ian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carneros Resort and Spa has a lovely restaurant (The Farm), friendly staff and nice chalet style rooms. I've given up on the Spa (it's 50:50 whether they'll answer your emails) but there are plenty of alternatives in the area. We chose the "Suite" this time around which was a waste of money (actually just two, separate chalets). That said... we always enjoy our stay there and the treat of dining at the Farm.
Séjour de 1 nuit en juin 2022
Réponse de Edward Costa le 10 juin 2022
Dear Ian, It was our pleasure to welcome you to Carneros Resort and Spa. We strive to provide our guests with a relaxing and memorable experience, and I am pleased you enjoyed your stay and dinner at FARM. Thank you for taking the time to comment following your recent visit. Your constructive feedback will be used to help us make improvements. We hope to have the opportunity to welcome you back to Carneros Resort and Spa very soon. Sincerely, Edward Costa Managing Director

10/10 Excellent

Patricia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very much enjoyed our stay
Séjour de 4 nuits en mai 2022
Réponse de Edward Costa le 20 juil. 2022
Dear Patricia, Thank you for choosing Carneros Resort and Spa. We are delighted that you enjoyed your stay with us, and we hope to welcome you back soon. Sincerely, Edward Costa Managing Director

6/10 Satisfaisant

Alexander

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice property, but rooms are old and outdated. For the price I expected quite a bit more.
Séjour de 2 nuits en mai 2022
Réponse de Edward Costa le 9 mai 2022
Dear Alexander, Thank you for taking the time to share your feedback, and for being our guest at Carneros Resort and Spa. Please know your feedback will be used to help us make improvements. We hope to have the opportunity to welcome you back to Carneros Resort and Spa in the future. Sincerely, Edward Costa Managing Director

8/10 Bien

Misha

Séjour de 1 nuit en avril 2022

10/10 Excellent

Ann

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved the pool and the room that we stayed in. All was clean and well laid out.
Séjour de 1 nuit en avril 2022
Réponse de Edward Costa le 4 mai 2022
Dear Ann, Thank you for taking the time to write a review, and for being our guest at Carneros Resort and Spa. We sincerely appreciate your kind words and are delighted your experience at Carneros was a special one. We hope to welcome you back soon. Sincerely, Edward Costa Managing Director

8/10 Bien

Kevin Gerald

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property is beautiful. Dining options were limited at times due to staffing issues. Reception and Concierge staff were great. Cottage was lovely but indoor seating for 2 would have been great due to the weather. There was only 1 chair in cottage.
Séjour de 7 nuits en avril 2022
Réponse de Edward Costa le 26 avr. 2022
Dear Kevin, Thank you for taking the time to share your experience, and for being our guest at Carneros Resort and Spa. I am pleased you enjoyed your stay. Please know your constructive feedback will be used to help us make improvements. We hope to have the opportunity to welcome you back to Carneros Resort and Spa very soon. Sincerely, Edward Costa Managing Director

10/10 Excellent

chloe

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The private cottages were incredible and the grounds were picturesque.
Séjour de 2 nuits en mars 2022
Réponse de Edward Costa le 22 mars 2022
Dear Chloe, Thank you for taking the time to write a review, and for being our guest at Carneros Resort and Spa. We sincerely appreciate your kind words and are delighted your experience at Carneros was a special one. We hope to welcome you back soon. Sincerely, Edward Costa Managing Director

10/10 Excellent

Eric

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Unique experience - your own little luxury house
Simply amazing. Unlike hotels where you share walls between people, this is your own HOUSE - with a fireplace, backyard and indoor/outdoor shower in the back. The entire place is so unique, I just don't see how it compares to any other accomodations in the area.
Séjour de 3 nuits en février 2022
Réponse de Edward Costa le 21 févr. 2022
Dear Eric, We truly thank you for this wonderful review of your experience at Carneros Resort and Spa. Please know your thoughtful comments have been shared with our team. We hope to welcome you back to Napa Valley very soon. Sincerely, Edward Costa Managing Director

6/10 Satisfaisant

Shannon

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Confort de la chambre
I’d skip this place.
Needs updating and new mattresses. Very uncomfortable and dirty room. Glasses were dirty and the amount of gnats in the room was unbelievable. Disappointed in the condition of a room at this price. The public area of property is nice. Room service was kind but the food wasn’t very good.
Séjour de 1 nuit en janvier 2022
Réponse de Edward Costa le 24 janv. 2022
Dear Shannon, Thank you for your review of your recent stay here at Carneros Resort and Spa. We are disheartened to learn about your visit. This is certainly not the Carneros experience we are known for, and we hope we can turn your review into a more positive one should you consider returning to us in the future. Please feel free to reach out to me directly, as we hope you will provide us the opportunity to connect with you and learn more from your experience. Sincerely, Edward Costa Managing Director

2/10 Horrible

Jennifer

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Propreté et personnel et service
The property seemed short-staffed and was not responsive to requests.
Séjour de 3 nuits en janvier 2022
Réponse de Edward Costa le 18 janv. 2022
Dear Jennifer, Thank you for taking the time to share your feedback, and for being our guest at Carneros Resort and Spa. I am sorry to see that your stay was not exceptional. I would appreciate the opportunity to speak with you further. We hope to welcome you back to Carneros Resort and Spa in the future. Sincerely, Edward Costa Managing Director

4/10 Médiocre

Chris

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Not worth staying here until service level returns
Not-so-good. Rooms are very high priced so you expect the level of service to match. Really poor service at the restaurant although the food was high quality.
Séjour de 1 nuit en décembre 2021
Réponse de Edward Costa le 28 déc. 2021
Dear Chris, Thank you for your review of your recent stay here at Carneros Resort and Spa. We are disheartened to learn about your visit. This is certainly not the Carneros experience we are known for, and we hope we can turn your review into a more positive one should you consider returning to us in the future. Please feel free to reach out to me directly, as we hope you will provide us the opportunity to connect with you and learn more from your experience. Sincerely, Edward Costa Managing Director

10/10 Excellent

Madhubanti

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gorgeous property. Fantastic guest services.
Séjour de 2 nuits en novembre 2021
Réponse de Edward Costa le 8 nov. 2021
Dear Madhubanti, Thank you for choosing Carneros Resort and Spa, and for taking the time to share your experience. We are delighted that you enjoyed your stay with us, and hope to welcome you back soon. Sincerely, Edward Costa Managing Director

4/10 Médiocre

Claudia

Voyage en groupe
Les points forts : Propreté
Les points faibles : Personnel et service
For a luxury property, our stay was disappointing. The grounds are beautiful and the pools themselves are lovely. But the service was far below par: we had unhelpful or snobby hostesses who explained that long wait times and a fully booked restaurant precluded sit down service even when the restaurant was half empty; waiting inordinately long times for wait staff to assist us at the pool even as they seemed to help others around us. Food was only so so with the exception of Farm (though see hostess comment). Amenities in the rooms were broken. And the lack of any shuttle service being offered to take guests to wineries across the active highway - all these things contributed to a very poor and disappointing experience, considering the amount of money that was charged for the privilege.
Séjour de 3 nuits en octobre 2021
Réponse de Edward Costa le 5 oct. 2021
Dear Claudia, Thank you for your review of your recent stay here at Carneros Resort and Spa. We are disheartened to learn about your visit. This is certainly not the Carneros experience we are known for, and we hope we can turn your review into a more positive one should you consider returning to us in the future. Please feel free to reach out to me directly, as we hope you will provide us the opportunity to connect with you and discuss further. Sincerely, Edward Costa Managing Director

10/10 Excellent

Robi

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
How clean and quiet it was. The cottages are so comfortable and beautifully decorated.
Séjour de 1 nuit en septembre 2021
Réponse de Edward Costa le 27 sept. 2021
Dear Robi, Thank you for choosing Carneros Resort and Spa. We are delighted that you enjoyed your stay with us, and hope to welcome you back soon. Sincerely, Edward Costa Managing Director

10/10 Excellent

Kathryn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property!
Séjour de 3 nuits en septembre 2021
Réponse de Edward Costa le 7 sept. 2021
Dear Kathryn, Thank you for choosing Carneros Resort and Spa, and for taking the time to share your experience. We are delighted that you enjoyed your stay with us, and hope to welcome you back soon. Sincerely, Edward Costa Managing Director

10/10 Excellent

Randy

Séjour de 3 nuits en septembre 2021

8/10 Bien

Vivian

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
This was our second time staying at Carneros—while we love the location and the property, the service left much to be desired this time. When we checked in, the front desk let us know that someone with an American Express was in our assigned room with a special 4p check out time (4p is the check in time for guests in general). The hotel was also fully booked so when we arrived early at 12:30p, the front desk bumbled around trying to explain we probably wouldn’t get our room until 5p. Less than 10min later, they offered us a For a the nightly room price, here are the things I’d expect:
Séjour de 1 nuit en août 2021
Réponse de Edward Costa le 27 sept. 2021
Dear Vivian, Thank you for taking the time to share your feedback, and for being our guest at Carneros Resort and Spa. I would like to apologize for the disappointing visit at our resort. Please know your feedback will be used to help us make improvements. We hope to have the opportunity to welcome you back to Carneros Resort and Spa in the future. Sincerely, Edward Costa Managing Director

10/10 Excellent

Chris

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juillet 2021

4/10 Médiocre

Will

Séjour de 2 nuits en juillet 2021