Restaurant

Avis sur Four Points By Sheraton Nairobi Airport

4 out of 5
Four Points By Sheraton Nairobi Airport
9042/1044 Tower Avenue, Jomo Kenyatta International Airport, Nairobi, Nairobi

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 497 avis sur 704." "
Note des voyageurs de 8 (Bien), d’après 132 avis sur 704." "
Note des voyageurs de 6 (Satisfaisant), d’après 31 avis sur 704." "
Note des voyageurs de 4 (Médiocre), d’après 21 avis sur 704." "
Note des voyageurs de 2 (Horrible), d’après 23 avis sur 704." "

9,6/10

Propreté

9,4/10

Personnel et service

9,2/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

herve

Séjour de 1 nuit en octobre 2023
Réponse de Natasha le 19 oct. 2023
Dear HerveOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Natasha MwangiHOTEL MANAGER

10/10 Excellent

Benoit

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hôtel parfait pour prendre l’avion très tôt le matin. Propre, bon restaurant, personnel agréable, tout est parfait. Sauf le prix! Tout est cher à l’hôtel.
Séjour de 1 nuit en février 2023
Réponse de Natasha Mwangi le 20 févr. 2023
Dear BenoitOn behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.Sincerely,Natasha MwangiRooms Division Manager

6/10 Satisfaisant

Maximilien

Séjour de 1 nuit en octobre 2022
Réponse de Natasha Mwangi le 13 oct. 2022
Dear MaximilienOn behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.Sincerely,Natasha MwangiRooms Division Manager

10/10 Excellent

Monique

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lieu de l'hôtel et mode de transport entre l'aéroport et l'hôtel très rapide et efficace. Excellent établissement pour les clients en transit.
Séjour de 1 nuit en septembre 2022
Réponse de Natasha Mwangi le 5 oct. 2022
Dear Monique,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.Sincerely,Natasha MwangiRooms Division Manager

10/10 Excellent

Aimée Carole

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
L'accueil était agréable. Personnel accueillant,
Séjour de 1 nuit en juillet 2021
Réponse de Natasha le 31 août 2021
Dear Aimée Carole . We are delighted to have been your chosen hotel during your recent stay in Nairobi. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Four Points by Sheraton Nairobi Airport and we hope you choose to create more memories with us whenever your travels bring you back to Nairobi. We look forward to welcome you to our hotel. Thank you and kind regards

8/10 Bien

Frédéric

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2021
Réponse de Natasha le 18 mars 2021
Dear Frederic We are delighted to have been your chosen hotel during your recent stay in Nairobi. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Four Points by Sheraton Nairobi Airport and we hope you choose to create more memories with us whenever your travels bring you back to Nairobi. We look forward to welcome you to our hotel. Thank you and kind regards

10/10 Excellent

Bertrand

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour agréable
Accueil souriant et checking rapide Le pickup à l’aéroport parfait avec un transport individuel Personnel toujours à l’écoute
Séjour de 2 nuits en janvier 2021
Réponse de Natasha le 8 févr. 2021
Dear Bertrand. We are delighted to have been your chosen hotel during your recent stay in Nairobi. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Four Points by Sheraton Nairobi Airport and we hope you choose to create more memories with us whenever your travels bring you back to Nairobi. We look forward to welcome you to our hotel. Thank you and kind regards

10/10 Excellent

Stephen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nuit pour transit au Kenya
Une navette gratuite de l'aéroport à l'hôtel, un service effectué avec beaucoup de professionnalisme, un rapport qualité-prix très intéressant. Je conseille cet hôtel Four Points de l'aéroport de Nairobi.
Séjour de 1 nuit en décembre 2019
Réponse de Natasha le 18 déc. 2019
Dear Stephen . We are delighted to have been your chosen hotel during your recent stay in Nairobi. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Four Points by Sheraton Nairobi Airport and we hope you choose to create more memories with us whenever your travels bring you back to Nairobi. We look forward to welcome you to our hotel. Thank you and kind regards

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2019
Réponse de Natasha le 6 nov. 2019
Dear Guest. We are delighted to have been your chosen hotel during your recent stay in Nairobi. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Four Points by Sheraton Nairobi Airport and we hope you choose to create more memories with us whenever your travels bring you back to Nairobi. We look forward to welcome you to our hotel. Thank you and kind regards

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2019
Réponse de Natasha le 20 sept. 2019
Dear Guest . We are delighted to have been your chosen hotel during your recent stay in Nairobi. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Four Points by Sheraton Nairobi Airport and we hope you choose to create more memories with us whenever your travels bring you back to Nairobi. We look forward to welcome you to our hotel. Thank you and kind regards

10/10 Excellent

Michelle

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
perfect place to stay at the airport
5 minutes from the airport terminal, with free individual airport transfer service. comfortable and clean and quiet rooms for a good night’s sleep before or after a flight. Perfect!
Séjour de 1 nuit en septembre 2019
Réponse de Natasha le 20 sept. 2019
Dear Michelle. We are delighted to have been your chosen hotel during your recent stay in Nairobi. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Four Points by Sheraton Nairobi Airport and we hope you choose to create more memories with us whenever your travels bring you back to Nairobi. We look forward to welcome you to our hotel. Thank you and kind regards

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Probleme de reservation. Hotel difficile a joindre par telephone et mail
Séjour de 1 nuit en juillet 2019
Réponse de Natasha le 5 août 2019
Dear Guest We are delighted to have been your chosen hotel during your recent stay in Nairobi. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Four Points by Sheraton Nairobi Airport and we hope you choose to create more memories with us whenever your travels bring you back to Nairobi. We look forward to welcome you to our hotel. Thank you and kind regards

10/10 Excellent

benoit

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2019
Réponse de Natasha le 25 janv. 2019
Dear Guest, Greetings of the day!! Thank you very much for sharing your review of our property with the online world. We are delighted that you found our property beautiful, modern and comfortable not forgetting the professional members of staff. I will pass on the compliments to the team. Our location is ideal for a guests who has an early flight to catch. Your amazing review is very encouraging and help us to even strive harder to keep up the good work. We look forward to welcome you to our hotel. Thank you and kind regards

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Qualité du service impeccable, personnel souriant t
Séjour de 1 nuit en octobre 2018
Réponse de Natasha le 4 oct. 2018
Dear Guest, Greetings of the day!! Thank you very much for sharing your review of our property with the online world. We are delighted that you found our property beautiful, modern and comfortable not forgetting the professional members of staff. I will pass on the compliments to the team. Our location is ideal for a guests who has an early flight to catch. Your amazing review is very encouraging and help us to even strive harder to keep up the good work. We look forward to welcome you to our hotel. Thank you and kind regards,

10/10 Excellent

Nicolas

Hotel idéal pour transit à Nairobi
Arrivée tardive à 2h du matin, suite à plusieurs vols, pour une nuit de transit. IMPECCABLE, navette de l'aéroport à l'hôtel, accueil, enregistrement, qualité de la chambre et literie, petit déjeuner, etc. RAS. Je reviendrai sans aucun doute. Je recommande vivement l'hôtel, très pratique lorsque vous êtes en stop à l'aéroport.
Séjour de 1 nuit en septembre 2018
Réponse de Natasha le 17 sept. 2018
Dear Nicolas Thank you very much for sharing your review of our property with the online world. We are delighted that you found our property beautiful, modern and comfortable not forgetting the professional members of staff. I will pass on the compliments to the team. Our location is ideal for a guests who has an early flight to catch. Your amazing review is very encouraging and help us to even strive harder to keep up the good work. We look forward to welcome you to our hotel. Thank you and kind regards,

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en août 2018
Réponse de Natasha le 12 août 2018
Dear Guest, Greetings of the day!! Thank you very much for sharing your review of our property with the online world. Our location is ideal for a guests who has an early flight to catch. Your amazing review is very encouraging and help us to even strive harder to keep up the good work. We look forward to welcome you to our hotel. Thank you and kind regards

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Expérience d'une nuit, donc pas très objectif. Mais hôtel tout neuf et propre. Il est à proximité de l'aéroport avec navette, donc un gros plus.
Séjour de 1 nuit en juin 2018
Réponse de Natasha le 29 juin 2018
Cher invité, Salutations de la journée !! Merci beaucoup de partager votre avis sur notre propriété avec le monde en ligne. Nous sommes ravis que vous ayez trouvé notre propriété belle, moderne et confortable sans oublier les membres du personnel professionnel. Je vais transmettre les compliments à l'équipe. Notre emplacement est idéal pour les clients qui ont un vol tôt pour attraper. Votre avis incroyable est très encourageant et nous aide à nous efforcer encore plus difficile de continuer le bon travail. Nous sommes impatients de vous accueillir dans notre hôtel. Merci, amicalement

8/10 Bien

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Notre vol était en retard et l hôtel ne nous a pas attendu alors que nous avions demandé un accueil en précisant le numéro de vols...vu que c est un hôtel à l aéroport qui dispose d une connection directe avec le planning des vols, ils auraient pu s en apercevoir et anticiper.
Réponse de Natasha le 27 mars 2018
her David Salutations de la journée !! Merci beaucoup de partager votre avis sur notre propriété avec le monde en ligne. J'apprécie vos diverses observations car c'est à travers vos critiques appréciées que nous ciblons les domaines problématiques pour l'amélioration continue. Je fais des excuses sincères pour la déception dans le transfert de l'aéroport n'étant pas à vos attentes. J'ai discuté de vos observations sur la norme de transfert aéroportuaire avec des collègues préoccupés par l'amélioration continue. Notre emplacement est idéal pour les clients qui ont un vol tôt pour attraper. Votre avis est très encourageant et nous aide à nous efforcer même plus difficile de continuer le bon travail. Nous sommes impatients de vous accueillir dans notre hôtel. Merci, amicalement

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2018
Réponse de Natasha le 5 mars 2018
Dear Guest, Greetings of the day!! Thank you very much for sharing your review of our property with the online world. I will pass on the compliments to the team. Our location is ideal for a guests who has an early flight to catch. Your amazing review is very encouraging and help us to even strive harder to keep up the good work. We look forward to welcome you to our hotel. Thank you and kind regards,

8/10 Bien

Mark, Pomona

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient, comfortable
Séjour de 1 nuit en février 2024
Réponse de Natasha Mwangi HOTEL MANAGER le 25 mars 2024
Dear Mark On behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

William

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Near to airport friendly staff, excellent breakfast.
Séjour de 1 nuit en mars 2024
Réponse de Natasha Mwangi HOTEL MANAGER le 20 mars 2024
Dear WilliamOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Deborah

Séjour de 1 nuit en mars 2024
Réponse de Natasha Mwangi HOTEL MANAGER le 20 mars 2024
Dear DeborahOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Julie, Chingford

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel staff are really helpful and knowledgeable. The hotel itself is within the airport and they have a shuttle service to and from JKIA. It has a relaxing rooftop bar, restaurant and pool. For the early risers breakfast starts at 5am every day of the week.
Séjour de 1 nuit en mars 2024
Réponse de Natasha Mwangi HOTEL MANAGER le 4 mars 2024
Dear JulieOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Tracy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
After a long flight, I always appreciate the shuttle service provided by the hotel and the 5 minute drive that it takes to arrive at the hotel. The hotel itself is super clean, the staff are always helpful and friendly, and the rooms and food are excellent. The 5th floor pool area is beautiful.
Séjour de 1 nuit en février 2024
Réponse de Natasha Mwangi HOTEL MANAGER le 28 févr. 2024
Dear TracyOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

6/10 Satisfaisant

Eileen

Voyage en famille
Les points forts : Propreté et personnel et service
Property is old and needs renovation. The Crown Plaza is a much better option for travelers.
Séjour de 1 nuit en février 2024
Réponse de Natasha Mwangi HOTEL MANAGER le 12 mars 2024
Dear Eileen On behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

James

Les points forts : Équipements
Beautiful hotel very safe great bar / restaurant and roof pool
Séjour de 1 nuit en février 2024
Réponse de Natasha Mwangi HOTEL MANAGER le 26 févr. 2024
Dear JamesOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Natasha MwangiHOTEL MANAGER

10/10 Excellent

Lisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great staff.
Séjour de 1 nuit en février 2024
Réponse de Natasha Mwangi HOTEL MANAGER le 22 févr. 2024
Dear LisaOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Amy, Chicago

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Beautiful property and lively atmosphere.
Séjour de 1 nuit en février 2024
Réponse de Natasha Mwangi HOTEL MANAGER le 22 févr. 2024
Dear Amy On behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

eirik

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hotel close to airport, amazing courtesy pick up at airport, reception staff very polite and helpful. Complementary dinner due to slight delay in the room being ready. Fantastic breakfast with fresh made foods and hot and warm dishes. I would rate this hotel to same standard as Asian 5 star hotels and amongst the very best in Nairobi
Séjour de 1 nuit en février 2024
Réponse de Natasha Mwangi HOTEL MANAGER le 22 févr. 2024
Dear EirikOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Tayo

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Peter and Robert and the kitchen staff were very nice
Séjour de 3 nuits en février 2024
Réponse de Natasha Mwangi HOTEL MANAGER le 22 févr. 2024
Dear Tayo On behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Adrian

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice
Séjour de 1 nuit en janvier 2024
Réponse de Natasha Mwangi HOTEL MANAGER le 12 févr. 2024
Dear Adrian On behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Luis

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was thoroughly impressed by this hotel. It was a stopover in between gorilla trekking in Rwanda and a safari in Masai Mara. The food was incredible and the staff were super attentive. The property itself has much more of a high end boutique hotel vibe. Highly recommended it!
Séjour de 1 nuit en janvier 2024
Réponse de Natasha Mwangi HOTEL MANAGER le 15 janv. 2024
Dear LuisOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Alexandria

Séjour de 2 nuits en janvier 2024
Réponse de Natasha Mwangi HOTEL MANAGER le 5 févr. 2024
Dear AlexandriaOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Natasha Mwangi

10/10 Excellent

Hiromi

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
プールもレストランもネイルもお部屋のクオリティも全て一流でした。
Séjour de 1 nuit en janvier 2024
Réponse de Natasha le 9 janv. 2024
Dear HiromiOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

2/10 Horrible

dale

Missing some of my personal things on checkout, I would not trust this hotel again
Séjour de 2 nuits en décembre 2023
Réponse de Natasha le 8 janv. 2024
Dear DaleOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

8/10 Bien

MARJORIE

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Very short but good. Excellent service. The breakfast was great!
Séjour de 1 nuit en décembre 2023
Réponse de Natasha le 31 déc. 2023
Dear MarjoireOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Natasha Mwangi

6/10 Satisfaisant

Alison, New York

For a hotel near an airport I was hoping for a bit more fiexibility. I checked in at 4am but was refused a late check out.
Séjour de 1 nuit en décembre 2023
Réponse de Natasha le 31 déc. 2023
Dear AlisonOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Natasha Mwangi

10/10 Excellent

Florence

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel if you have a long layover in Nairobi. The spa, pool, gym and amenities were good. I’d definitely stay here again!
Séjour de 1 nuit en décembre 2023
Réponse de Natasha le 31 déc. 2023
Dear Florence On behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Natasha Mwangi

2/10 Horrible

Neema

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Poor and rude service! Mini bar not checked before my stay and front desk kept asking about a wine bottle I had never seen. Definitely not a 4 star hotel - would give them a zero star.
Séjour de 1 nuit en décembre 2023
Réponse de Natasha le 31 déc. 2023
Dear NeemaOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Natasha Mwangi

10/10 Excellent

Margaret, Einsiedeln

Séjour de 1 nuit en décembre 2023
Réponse de Natasha le 8 janv. 2024
Dear MargaretOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Every time I visit Kenya, I need to stay near the airport. I always choose the Four Points. They bend over backwards to make my stay comfortable and enjoyable. On this inbound trip my flight was delayed and I didn’t arrive until 3am. They were still at the airport to pick me up and the welcome at the hotel was warm and friendly.
Séjour de 1 nuit en décembre 2023
Réponse de Natasha le 31 déc. 2023
Dear AndrewOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Natasha Mwangi

6/10 Satisfaisant

Margaret, Einsiedeln

Séjour de 1 nuit en décembre 2023
Réponse de Natasha le 8 janv. 2024
Dear MargaretOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Larry

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel makes me feel like I am home. The staff goes out of their way to take care of your needs. The food was also excellent.
Séjour de 1 nuit en décembre 2023
Réponse de Natasha le 31 déc. 2023
Dear Larry On behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Natasha Mwangi

10/10 Excellent

Sanjeeva

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Natasha le 31 déc. 2023
Dear SanjeevaOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Natasha Mwangi

8/10 Bien

Sharon, Farnham

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Natasha le 31 déc. 2023
Dear SharonOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Natasha Mwangi

10/10 Excellent

sonny

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent service.
Séjour de 1 nuit en décembre 2023
Réponse de Natasha le 31 déc. 2023
Dear SonnyOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Natasha Mwangi

10/10 Excellent

kany

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Natasha le 31 déc. 2023
Dear Kany On behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Natasha Mwangi

10/10 Excellent

Yin Ming Michelle

Les points forts : Équipements
Séjour de 1 nuit en décembre 2023
Réponse de Natasha le 31 déc. 2023
Dear Yin MingOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Natasha Mwangi

8/10 Bien

nirav

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Natasha le 31 déc. 2023
Dear NiravOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Natasha Mwangi

8/10 Bien

Leanthony

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I would recommend but I also wouldn’t recommend.
Séjour de 4 nuits en décembre 2023
Réponse de Natasha le 31 déc. 2023
Dear Leanthony On behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Natasha Mwangi