Façade de l’hébergement

Avis sur Best Western Plus Meridian Hotel

3.5 out of 5
Best Western Plus Meridian Hotel
6 Murang'a Road, Off Moi Avenue, Nairobi

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 540 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 328 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 85 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 22 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 25 avis sur 1000." "

9,0/10

Propreté

9,0/10

Personnel et service

8,8/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Hassen

Les points forts : Propreté, personnel et service, équipements
Accueil du veilleur de nuit et du personnel
Séjour de 6 nuits en février 2024
Réponse de FOM le 22 févr. 2024
Dear Hassen, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

8/10 Bien

Sylvain

Séjour de 1 nuit en janvier 2024
Réponse de FOM le 24 janv. 2024
Dear Sylvain, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

4/10 Médiocre

Sylvain

Séjour de 1 nuit en janvier 2024
Réponse de FOM le 12 févr. 2024
Dear Sylvain, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. Your feedback will be effectively used to take corrective measures concerning services. It breaks our heart to hear that we did not meet your expectation, Please accept our since apologies for the inconvenience caused. We have gotten InTouch through the email so that we can understand what could have went wrong. Please give us another chance to exceed your expectation in your next visit to Nairobi. Warm Regards, Management Team Best Western Plus Meridian Hotel, Nairobi.

10/10 Excellent

teddy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nairobi
Very good hôtel in the centre with a delightful staff and breakfast
Séjour de 2 nuits en novembre 2023
Réponse de FOM le 18 déc. 2023
Dear Teddy, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

8/10 Bien

Yannic

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en octobre 2023
Réponse de FOM le 2 nov. 2023
Dear Yannic, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

8/10 Bien

Youssef

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ca fait l'affaire
Convenable Chambre sans vue
Séjour de 1 nuit en septembre 2022
Réponse de F.O.M le 5 févr. 2023
Dear Youssef,Thank you for taking time to share your feedback with us. We are humbled to have had the pleasure of hosting you and we hope to host you again soon.With Best Regards,Best Western Plus Meridian Hotel Management Team.

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great for business trips
Very pleasant stay at the Meridian. Ideal for business stay with meetings in the area. Good food, spacious rooms (executive) and good internet. Thank you to the team for great hospitality.
Séjour de 5 nuits en février 2022
Réponse de F.O.M le 8 mars 2022
Dear Anonymous, Greetings from Best Western Plus Meridian Hotel Nairobi. We value your feedback and so we'd like to say thank you for taking time to review us. We hope to host you again soon. With Best Regards, Best Western Plus Meridian Management Team.

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fait le travail
Séjour convenable. Service en chambre disponible. Salle de sport et piscine un peu petites et accès en voiture difficile à cause des embouteillages. Personnel très sympa tout de même.
Séjour de 3 nuits en janvier 2022
Réponse de F.O.M le 9 févr. 2022
Dear Anonymous, Greetings from Best Western Plus Meridian Hotel Nairobi. Your feedback is very important to us and so we'd like to thank you for taking time out of your busy schedule to review us. It was a great honor to host you and we look forward to hosting you again soon. With Best Regards, Best Western Plus Meridian Hotel Management Team.

8/10 Bien

Kaoutar

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 6 nuits en septembre 2020
Réponse de Duty Manager le 7 oct. 2020
Dear Valued Guest! Greetings! Thank you for writing this review over this platform, we are glad that you had a wonderful stay with us. Thank you for your words of encouragement, my sincere efforts will go with my team to provide a high level of comfort to our guests. We look forward to seeing you in the near future. Warm Regards Management Team Best Western Plus Meridian Hotel.

8/10 Bien

Kaoutar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon établissement
Très bien merci
Séjour de 4 nuits en septembre 2020
Réponse de Duty Manager le 24 sept. 2020
Dear Valued Guest! Greetings! Thank you for writing this review over this platform, we are glad that you had a wonderful stay with us. Thank you for your words of encouragement, my sincere efforts will go with my team to provide a high level of comfort to our guests. We look forward to seeing you in the near future. Warm Regards Management Team Best Western Plus Meridian Hotel.

4/10 Médiocre

BEATRICE

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel vieillot, restauration très médiocre, chambres bruyantes...le seul point positif tient à la gentillesse du personnel qui ne peut à lui seul combler les lacunes d’un établissement à restructurer et améliorer...nous sommes très déçus et n’y reviendrons pas.
Séjour de 1 nuit en décembre 2019
Réponse de FOM le 18 déc. 2019
Dear Valued Guest, Greetings! Thank you for taking the time to review about your stay at the Best Western Plus Meridian Hotel. We are an ISO certified hotel and we take care our guest feedback very seriously, we shall take corrective measures to mitigate the issues which you have mentioned. We empathize for the inconvenience that has caused you. We look forward to seeing you in the near future. Warm Regards Management Team Best Western Plus Meridian Hotel.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pas mal
La chambre est un peu petite mais confortable. Le personnel de l'hôtel est très sympathique (special mention to Joan who assisted me for the taxi).
Séjour de 1 nuit en septembre 2019
Réponse de FOM le 28 sept. 2019
Dear Valued Guest! Greetings! Thank you for writing this review over this platform, we are glad that you had a wonderful stay with us. Thank you for your words of encouragement, my sincere efforts will go with my team to provide a high level of comfort to our guests. We look forward to seeing you in the near future. Warm Regards Management Team Best Western Plus Meridian Hotel.

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tout fonctionnait bien sauf la cafetière dans la chambre.
Séjour de 3 nuits en mai 2019
Réponse de FOM le 23 mai 2019
Dear Valued Guest! Greetings! Thank you for writing this review on this platform, we are glad you had a wonderful stay with us. We empathize for the inconvenience that has caused you. Thank you for your words of encouragement, my sincere efforts will go with my team to provide a high level of comfort to our guests. We look forward to seeing you in the near future. Warm Regards Management Team Best Western Plus Meridian Hotel.

10/10 Excellent

Mathieu

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect place to stay in Nairobi
Our stay in this hotel was perfect. The staff was very professional and welcoming. The room was super clean and comfy. We also liked the pool on the roof! I highly recommend it!
Séjour de 1 nuit en mars 2019
Réponse de FOM le 18 mars 2019
Dear Valued Guest! Greetings! Thank you for writing this review on this platform, we are glad you had a wonderful stay with us. Thank you for your words of encouragement, my sincere efforts will go with my team to provide a high level of comfort to our guests. We look forward to seeing you in the near future. Warm Regards Management Team Best Western Plus Meridian Hotel.

10/10 Excellent

Amelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2018
Réponse de FOM le 24 déc. 2018
Dear Valued Guest! Greetings! Thank you for writing such a review over this forum, we are truly delighted that you have a wonderful stay with us! Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future. Warm Regards Management Team Best Western Plus Meridian Hotel.

10/10 Excellent

thierry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
FEEL LIKE HOME
AMAZING STAY.. LOVE YOU GUYS
Séjour de 3 nuits en novembre 2018
Réponse de FOM le 21 nov. 2018
Dear Valued Guest! Greetings! Thank you for writing such a review over this forum, we are truly delighted that you have a wonderful stay with us! Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future. Warm Regards Management Team Best Western Plus Meridian Hotel.

10/10 Excellent

Canelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel à proximité de central business district. Propre et agréable
Séjour de 2 nuits en octobre 2018
Réponse de FOM le 8 oct. 2018
Dear Valued Guest! Greetings! Thank you for writing such a review over this forum, we are truly delighted that you have a wonderful stay with us! Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future. Warm Regards Management Team Best Western Plus Meridian Hotel

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Bien situé mais hotel à rénover Cela dit le prix est raisonnable
Séjour de 1 nuit en mai 2018
Réponse de FOM le 22 mai 2018
Dear Valued Guest, Greetings! Thank you for writing such a wonderful review over this forum, we are elated to know that you enjoyed the stay with us. Your beautiful review of our services and hospitality has elated to us and we are proud to have served you well. I am glad that you were well looked after and liked the hotel and the services. We have noted your feedback positively and seriously about the renewal and we are working on the same in order to enhance the guest the satisfaction. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank you for your words of encouragement. It was a delight serving you and we look forward to the pleasure of welcoming you back soon for another memorable stay. Warm regards Management Team Best Western Plus Meridian.

10/10 Excellent

Shaila

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de FOM le 21 avr. 2018
Dear Valued Guest, Greetings! Thank you for writing such a wonderful review over this forum, we are elated to know that you enjoyed the stay with us. Your beautiful review of our services and hospitality has elated to us and we are proud to have served you well. Thank you for your words of encouragement. It was a delight serving you and we look forward to welcoming you back soon for another memorable stay. Warm regards Management Team Best Western Plus Meridian.

8/10 Bien

Nhaila

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Notre séjour c est bien passé en général .
Réponse de FOM le 19 avr. 2018
Dear Valued Guest, Greetings! Thank you for writing such a wonderful review over this forum, we are elated to know that you enjoyed the stay with us. Your beautiful review of our services and hospitality has elated to us and we are proud to have served you well. We have noted your feedback positively and seriously. Thank you f or your words of encouragement. It was a delight serving you and we look forward to welcoming you back soon for another memorable stay. Warm regards Management Team Best Western Plus Meridian.

10/10 Excellent

jean

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2018
Réponse de FOM le 29 janv. 2018
Dear Jean, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

10/10 Excellent

jean

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2018
Réponse de FOM le 9 janv. 2018
Dear Guest, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel accueillant en centre ville
Hôtel agréable personnel sympathique hôtel propre et bien rénové Petit dejeuner a volonté tout y est pour bien commencé la journee
Séjour de 2 nuits en novembre 2017
Réponse de FOM le 29 nov. 2017
Dear Guest, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

8/10 Bien

Martin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon raport qualité prix
Rien à reprocher. Tout ce dont un voyegeur business a besoin.
Séjour de 1 nuit en novembre 2017
Réponse de Jesse le 15 nov. 2017
Dear Martin, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

6/10 Satisfaisant

lucie, Kenya

Les points forts : Propreté, personnel et service, confort de la chambre
Restaurant, shower need to be improve
At the restaurant It would have been great to have better advice on spicy meal. I wanted an Indian dish and the waiter told the meal was too spicy so I choose another one. My boyfriend took that dish and it was okay...the waiter even asked him if he didn't like the spice it could be removed. Also, and this is actually very important the shower is not well installed and the water was flowing outside. It is definitely not the place you want to spend time in. But it was a great experience. Great terrasse with swimming pool and a fitness room.
Séjour de 2 nuits en juillet 2017
Réponse de Safiyah Kurji le 9 août 2017
Thank you for taking the time to share your feedback. It is very important to us and helps us improve our services for all our guests. I am glad to know that you had a great experience with us and appreciated our rooftop swimming pool and gym. I have noted your comments about the better advice required from our staff on menu items as well as the improvement required on shower drainage in the room. Please know that your comments have been shared with the team and we will be looking into these further. I apologise for any inconvenience caused. I hope you will give us another opportunity to serve you in the future.

8/10 Bien

Paul

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The people
Séjour de 2 nuits en avril 2024
Réponse de FOM le 23 avr. 2024
Dear Paul, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

8/10 Bien

Carlos, Laredo

Les points forts : Équipements
Bueno algo descuidado la gente muy amable muy buen desayuno
Séjour de 2 nuits en février 2024

10/10 Excellent

Abong'o

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The place is absolutely stunning, will be coming back
Séjour de 1 nuit en avril 2024
Réponse de FOM le 23 avr. 2024
Dear Abongo, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

10/10 Excellent

Hiroki, Wako

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
比較的安価で最高のサービスを受けられる良いホテルでした。これといった不満点がなく充実した滞在ができました。従業員の方にもとても丁寧な対応をしていただきました。
Séjour de 1 nuit en avril 2024
Réponse de FOM le 23 avr. 2024
Dear Hiroki, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

10/10 Excellent

Dawit

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The team was extremely friendly, especially Florence, Patrick. Everyone was so helping when needs arise. I stayed with my family. My older dad was welcomed and felt at home.Thank you everyone for everything!!!!!
Séjour de 2 nuits en avril 2024
Réponse de FOM le 23 avr. 2024
Dear Dawit, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are thrilled that you enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. We will certainly not fail to convey your very kind compliments to all of them. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

8/10 Bien

Patrick

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Lot of traffic nearby. Hotel is fine. Service and food is good.
Séjour de 3 nuits en avril 2024
Réponse de FOM le 15 avr. 2024
Dear Patrick, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

10/10 Excellent

Pierre, calgary

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Frendly staff
Séjour de 3 nuits en avril 2024
Réponse de FOM le 15 avr. 2024
Dear Pierre, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

10/10 Excellent

Dawit

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 8 nuits en mars 2024
Réponse de FOM le 8 avr. 2024
Dear Dawit, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

10/10 Excellent

Anna, Mississauga

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was safe a Clean and nice
Séjour de 2 nuits en mars 2024
Réponse de FOM le 8 avr. 2024
Dear Anna, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

10/10 Excellent

siroos

Voyage en famille
Les points forts : Équipements
Kindness
Séjour de 1 nuit en mars 2024
Réponse de FOM le 3 avr. 2024
Dear Siroos, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

10/10 Excellent

Teresia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly staff, very clean, good and variety of food, Security is really good and safety of guests is a priority.
Séjour de 12 nuits en mars 2024
Réponse de FOM le 3 avr. 2024
Dear Teresia, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

6/10 Satisfaisant

Si Cheng, san francisco

Voyage en groupe
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Good price and very friendly staffs. It requires a taxi to get in and out. The neighborhood is not good for walking around. The WiFi in room was bad. Shower water is not enough and amenities are not good.
Séjour de 3 nuits en mars 2024
Réponse de FOM le 3 avr. 2024
Dear Si Cheng, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are thrilled that you enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. We will certainly not fail to convey your very kind compliments to all of them. In regard to wifi, shower water and amenities, We have noted the concerns raised and we have forwarded your comments to the relevant head of department for action.Please give us another chance to exceed your expectation in your next visit to Nairobi. Warm Regards, Management Team Best Western Plus Meridian Hotel, Nairobi.

8/10 Bien

Tanja

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and great location
Séjour de 1 nuit en mars 2024
Réponse de FOM le 3 avr. 2024
Dear Tanja, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

8/10 Bien

Brad

Voyage en couple
Les points forts : Propreté et personnel et service
Staff were very friendly. There were two main issues. First, the wifi was only accessible if you went into the courtyard (not accessible from the room). Second, our power would cut out for about 5 seconds every 10 minutes. Very annoying. We had two different staff come to look at it and we even tried to change rooms but were denied. Still, staff were friendly and I’d be willing to try staying there again.
Séjour de 2 nuits en mars 2024
Réponse de FOM le 3 avr. 2024
Dear Brad,First and foremost, we would like to thank you for the praising review you shared following your recent visit to Nairobi and we are delighted to read that we were able to match your expectations. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We have noted the concerns raised in regards to wifi and power issue and we have forwarded your comments to the relevant head of department for action. Again, we thank you for this very kind review and we look forward to serving you again soon. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi

8/10 Bien

siroos

Séjour de 2 nuits en mars 2024
Réponse de FOM le 18 avr. 2024
Dear Siroos, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

8/10 Bien

siroos

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly
Séjour de 3 nuits en mars 2024
Réponse de FOM le 3 avr. 2024
Dear Siroos, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

8/10 Bien

Michael A.

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The entire staff was very friendly and welcoming to me! I felt comfortable and safe at all times in my nice room and the food in the hotel restaurant was delicious!!!!!!! I truly enjoyed my stay because the hotel amenities and location was great right downtown! But is was the fantastic staff of good people that made my stay Excellent!!!!!! I’ll be back next year with a whole group of my family next February for vacation from America! Yes, I loved it that much and my family can’t wait to experience the same!!!!!!! Thank you to the entire staff and keep on doing what you’re doing! You’re Awesome!👌👌👌👌❤️
Séjour de 4 nuits en février 2024
Réponse de FOM le 3 avr. 2024
Dear Michael, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

10/10 Excellent

J.

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is the first hotel ever where they ask you every day if you are happy with your room or if you have any complaints. My room was clean. The service you get from the staff is excellent. I will definitly come back. The location was perfect. Walkable to Java House and CJ's, supermarket. And it is easy to get an Uber to go to the shopping malls. Very nice and helpful staff, thank you Gillian, Anthony, Jacintah and everyone else who works at the hotel.
Séjour de 3 nuits en mars 2024
Réponse de FOM le 25 mars 2024
Dear J, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

10/10 Excellent

Caitlin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were wonderful, accommodating, and the security made my partner and I feel extra safe despite being city centre. The breakfast options were 10/10!
Séjour de 1 nuit en janvier 2024
Réponse de FOM le 6 mars 2024
Dear Caitlin, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

10/10 Excellent

Daniel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Warm staff. Convenient location in CBD
Séjour de 1 nuit en février 2024
Réponse de FOM le 5 mars 2024
Dear Daniel, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

8/10 Bien

Epiphane

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Staffs were very efficient
Séjour de 2 nuits en février 2024
Réponse de FOM le 5 mars 2024
Dear Epiphane, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

10/10 Excellent

Alecia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really great service from all staff, they make an effort to get to know you and meet your needs. Very friendly and helpful.
Séjour de 1 nuit en février 2024
Réponse de FOM le 5 mars 2024
Dear Alecia, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

10/10 Excellent

Kelly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Always a great stay at Best Western. Excellent staff who cater for you 24-7.
Réponse de FOM le 5 mars 2024
Dear Kelly, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

8/10 Bien

Paolo

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good clean hotel overall. People were nice. Food is ok
Séjour de 1 nuit en février 2024
Réponse de FOM le 5 mars 2024
Dear Paolo, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

2/10 Horrible

Ibrahim

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The worst experience ever. Staff don't know anything about how to interact with customers, and what is the right rules. Also they refused give me invoice for my stay, so anyone will have business visit, be careful that they will nit give you invoice.
Réponse de FOM le 14 mars 2024
Dear Ibrahim, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We have noted all the concerns you raised and we have forwarded to the head of departiment for cations. For the invoice, i have seen your booking was through third party expedia and it was paid for, and for such kind of bookings, you can only get the invoice from expedia which was explained to you. Please accept our sincere apologies for any inconvenience this might have caused. Please give us another chance to serve you. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi