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Avis sur Fairfield Inn and Suites by Marriott Muskegon Norton Shores

2.5 out of 5
Fairfield Inn and Suites by Marriott Muskegon Norton Shores
1520 E Mount Garfield Road, Muskegon, MI

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 318 avis sur 610." "
Note des voyageurs de 8 (Bien), d’après 196 avis sur 610." "
Note des voyageurs de 6 (Satisfaisant), d’après 54 avis sur 610." "
Note des voyageurs de 4 (Médiocre), d’après 24 avis sur 610." "
Note des voyageurs de 2 (Horrible), d’après 18 avis sur 610." "

9,0/10

Propreté

9,2/10

Personnel et service

8,2/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Pierre

La place a besoin d être revampé... Chambre pas nettoyé de facon journaliere. Manque de papier de toilette. Déjeuner pas beaucoup de choix.
Séjour de 2 nuits en mai 2023
Réponse de Nick le 19 mai 2023
Thank you for your review, Pierre. I apologize for falling short of meeting your expectations with design and decor, as well as our daily cleaning. Rest assured, your feedback has been shared with the appropriate teams for areas of improvement. We value your feedback and appreciate you taking time to review your stay.

10/10 Excellent

Lisa

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff is friendly and extremely helpful. Rooms are basic but clean. Breakfast options are quite limited though.
Séjour de 2 nuits en mars 2024
Réponse de Heather le 8 avr. 2024
Hi Lisa, thank you for your review! We are so happy to hear our staff was accommodating. We take pride in our Midwest hospitality. We appreciate your feedback about our rooms, and breakfast service.

10/10 Excellent

Ina

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was very polite the room and pool area was very clean
Séjour de 1 nuit en avril 2024
Réponse de Heather le 8 avr. 2024
Hi Ina, thank you for your review! We appreciate the shoutout to our staff, and we are so happy you enjoyed the pool. Hope to welcome you back soon!

10/10 Excellent

Billie

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly check in!! Clean and quiet!
Séjour de 1 nuit en avril 2024
Réponse de Heather le 8 avr. 2024
Hi Billie, thank you for the wonderful review! We are so happy to hear you enjoyed your stay.

10/10 Excellent

J

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Heather le 8 avr. 2024
Thank you for the wonderful review! We are happy you enjoyed your stay.

6/10 Satisfaisant

Steven Burns

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
Disappointed when traveling with family.
Séjour de 4 nuits en mars 2024
Réponse de Heather le 2 avr. 2024
Hi Steven, thank you for your review. We are sorry for any inconveniences you faced during your stay. We appreciate your feedback.

10/10 Excellent

Krista

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was wonderful and helpful
Séjour de 2 nuits en mars 2024
Réponse de Heather le 2 avr. 2024
Hi Krista, thank you for your wonderful review. We are so our staff was accommodating, and happy you enjoyed your stay.

10/10 Excellent

LaVeta

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alissa was great. Helped however she could.
Séjour de 1 nuit en mars 2024
Réponse de Heather le 29 mars 2024
Hi LaVeta, thank you for your great review, and employee shoutout! We are so happy you enjoyed your stay.

6/10 Satisfaisant

Karen

Voyage d’affaires
Les points forts : Propreté et équipements
Les points faibles : Personnel et service
Front desk staff never at front desk. Only a note to call on the phone. Bathroom lock was broken. Did not request joining room and teceived one
Séjour de 1 nuit en mars 2024
Réponse de Heather le 18 mars 2024
Hi Karen, thank you for your feedback. I apologize for the inconveniences you faced during your stay. These have been addressed with staff. We appreciate you taking the time to let us know.

10/10 Excellent

Melissa

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nick was a very nice and professional young man
Séjour de 1 nuit en mars 2024
Réponse de Heather le 11 mars 2024
Hi Melissa! Thank you for your wonderful review, and staff shout out. We appreciate your feedback!

10/10 Excellent

Patricia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Our stay was perfect. The people working the front desk were wonderful.
Séjour de 1 nuit en mars 2024
Réponse de Heather le 4 mars 2024
Hi Patricia! We are so happy to hear you enjoyed your stay. Thank you for your review!

10/10 Excellent

Michelle M

Voyage en couple
The staff at this hotel are exceptionally wonderful. They genuinely care that you have a comfortable and enjoyable stay. I really appreciated their warmth and hospitality.
Séjour de 1 nuit en février 2024
Réponse de Heather le 12 févr. 2024
Hi Michelle, thank you for your glowing review! We appreciate your feedback greatly, and will make sure this is shared with our team. Hope to welcome you back again soon!

10/10 Excellent

Karen

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Heather le 29 janv. 2024
Hi Karen, thank you for your wonderful review. We appreciate your feedback, and are happy you enjoyed your stay!

10/10 Excellent

Deborah

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Heather le 18 janv. 2024
Hi Deborah, thank you for the excellent review! We are happy to hear you enjoyed your stay.

4/10 Médiocre

Craig

Voyage en famille
Les points faibles : Propreté et personnel et service
Extremely long check in time, room had broken tile and broken wall plaster in the bath room. Carpet in hallway torn at the seam, potential tripping hazard. Room rate too high for condition of property.
Séjour de 1 nuit en décembre 2023
Réponse de Nick le 18 déc. 2023
Craig, I am so sorry to hear that your experience was less than satisfactory at our property. I have shared your feedback with our teams to improve our guest experience and ensure this was an isolated incident. I am hopeful that in the future you can return and have a better experience with us. Thank you again for your feedback and have safe travels!

10/10 Excellent

Sandra

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The location was close to 2 places I needed to be at so that is why I chose Fairfield. The rooms were clean and the staff was nice.
Séjour de 2 nuits en décembre 2023
Réponse de Heather le 14 déc. 2023
Hi Sandra, thank you for your review! We appreciate you taking the time to provide us feedback. Happy to hear you enjoyed your stay!

2/10 Horrible

Kadredra

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Could of been been better if the elevator didn’t get stuck and had to use stairs all night… tub wasn’t clean at all but the best staff there is Sarah from front desk she rocked absolutely amazing
Séjour de 1 nuit en décembre 2023
Réponse de Heather le 14 déc. 2023
Hi Kadredra, thank you for your review. We appreciate you taking the time to provide us feedback about the property, and the shoutout to our staff.

8/10 Bien

matt

Séjour de 4 nuits en novembre 2023
Réponse de Heather le 14 déc. 2023
Hi Matt, thank you for your review. We hope you enjoyed your stay!

10/10 Excellent

Jessica

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Heather le 14 déc. 2023
Hi Jessica, thank you for your stunning review! We appreciate you taking the time to provide us feedback. Happy to hear you enjoyed your stay!

10/10 Excellent

Kim

Séjour de 1 nuit en novembre 2023
Réponse de Heather le 14 déc. 2023
Hi Kim, thank you for your amazing review! We are happy to hear you enjoyed your stay, and we appreciate you taking the time to provide us feedback.

8/10 Bien

Jill

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel was clean and comfortable. There were many restaurants nearby. Beware of the additional parking fee added to the charge. It was just a plain parking lot so I think it's just one of those hidden charges.
Séjour de 2 nuits en septembre 2023
Réponse de Heather le 14 déc. 2023
Hi Jill, thank you for your review. We appreciate you taking the time to provide us feedback!

10/10 Excellent

Craig

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
location somewhat difficult to find after sunset, but the property was clean and close to all needs.
Séjour de 1 nuit en octobre 2023
Réponse de Heather le 14 déc. 2023
Hi Craig, thank you for your review! We appreciate your feedback, and glad you had a good stay.

10/10 Excellent

Terrence

Séjour de 1 nuit en octobre 2023
Réponse de Heather le 14 déc. 2023
Hi Terrence, thank you for your review! We appreciate you taking the time to provide us feedback. Happy to hear you enjoyed your stay!

10/10 Excellent

Monique

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No complaints. Clean and helpful staff.
Séjour de 2 nuits en octobre 2023
Réponse de Heather le 26 oct. 2023
Hi Monique, thank you for your review! We love hearing you enjoyed your stay, and we hope to welcome you back again soon!

8/10 Bien

porsha

Séjour de 1 nuit en octobre 2023
Réponse de Heather le 14 déc. 2023
Hi Porche, thank you for your review!

8/10 Bien

James N

Voyage d’affaires
Les points forts : Équipements
It was clean and neat. The breakfast was just ok
Séjour de 2 nuits en octobre 2023
Réponse de Heather le 13 oct. 2023
Hi James, thank you for your review. I apologize that breakfast did not meet your expectations, and am sorry for any inconveniences that may have caused you. Thank you again for taking the time to provide us feedback.

10/10 Excellent

Ryan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff.
Séjour de 1 nuit en octobre 2023
Réponse de Heather le 13 oct. 2023
Hi Ryan! Thank you for your review. We appreciate you taking the time to provide us positive feedback about our staff.

10/10 Excellent

Mario, La fayette

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to lake and attractions
Séjour de 1 nuit en septembre 2023
Réponse de Heather le 10 oct. 2023
Hi Mario, thank you for your review. We are happy to hear you enjoyed your stay, and the lake!

10/10 Excellent

Dainius

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Heather le 10 oct. 2023
Thank you for your review! We are delighted to hear you enjoyed your stay.

10/10 Excellent

Beth

Séjour de 4 nuits en septembre 2023
Réponse de Heather le 10 oct. 2023
Hi Beth, thank you for your review! We are so happy to hear you enjoyed your stay, and we hope to welcome you back soon!

8/10 Bien

Anika

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2023
Réponse de Heather le 10 oct. 2023
Hi Anika, thank you for your review!

2/10 Horrible

Cathlin

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2023
Réponse de Heather le 19 sept. 2023
Thank you for your review! I apologize for any inconveniences you faced, and appreciate your feedback.

6/10 Satisfaisant

Terry

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
I made a reservation for a King with sofa bed and when I checked in the reservation they had on file was for two double beds. There were no King with sofa rooms available so after I returned to the desk, they discounted the room to reflect the price of the 2 doubles. In addition, the elevator was not working. However, the breakfast was excellent and the room was very clean.
Séjour de 1 nuit en septembre 2023
Réponse de Heather le 19 sept. 2023
Hi Terry, thank you for your review. We appreciate your feedback, and are sorry for any inconveniences you faced during your stay.

10/10 Excellent

Vickie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2023
Réponse de Heather le 7 sept. 2023
Hi Vickie, thank you for your review. We are happy to hear you enjoyed your stay!

10/10 Excellent

Jayesh

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent staff.
Séjour de 4 nuits en août 2023
Réponse de Heather le 7 sept. 2023
Hi Jayesh, thank you for your review. We are happy to hear you enjoyed your stay!

6/10 Satisfaisant

Susan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gentleman cleaning in the lobby was very nice and had seen me walking outdoors. He took the time to let me know about a one mile hiking trail around the property. So nice of him.
Séjour de 1 nuit en août 2023
Réponse de Heather le 7 sept. 2023
Hi Susan, thank you for your review. We are happy to hear our staff was able to assist you during your stay.

10/10 Excellent

Bruce

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Heather le 7 sept. 2023
Hi Bruce, thank you for your review. We are happy to hear you enjoyed your stay!

10/10 Excellent

Jayesh

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quiet
Séjour de 5 nuits en août 2023
Réponse de Heather le 7 sept. 2023
Hi Jayesh, thank you for your review!

10/10 Excellent

Robert

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location was convenient for our travel. Too bad it was foggy and raining. Restaurant suggested by staff had a good water view and good pizza.
Séjour de 1 nuit en août 2023
Réponse de Heather le 22 août 2023
Thank you for your review! We appreciate your feedback, and are happy you enjoyed your stay.

6/10 Satisfaisant

William

Séjour de 2 nuits en août 2023
Réponse de Heather le 19 sept. 2023
Thank you for your review! We appreciate your feedback.

10/10 Excellent

Jayesh

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean & Quiet.
Séjour de 2 nuits en août 2023
Réponse de Heather le 17 août 2023
Hi Jayesh, thank you for your review. We appreciate your feedback!

4/10 Médiocre

Karen

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
No staff at front desk upon arrival nor at just about any other time that I was in the lobby area. Was told room was not clean upon check in and then the room reserved was not available. Was put into one bed room for three adults. Then moved to two double bed small room. Next morning I went to lobby and thankful there was at that time a lady at the desk who was able to get me into a room like I had made reservation for other than tub accessible. I was very thankful for that lady. Sad I didn’t get her name. Card keys were not working. Had to get remade three times to finally get one to work. Breakfast items were not replenished very well. Very disappointing stay.
Réponse de Nick le 5 août 2023
Thank you for your feedback Karen. I apologize that your experience was less than satisfactory. I have shared this feedback with my team for improvement, and I am hopeful that we can improve our services for your next stay. Please feel free to reach out to us directly with any additional feedback on ways we could improve. Thank you again and safe travels!

10/10 Excellent

CHRISTOPHER

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Great place to stay
The employees are wonderful. Especially the gentleman who ran the breakfast buffet. The hotel is clean but needs to be updated.
Séjour de 2 nuits en juillet 2023
Réponse de Heather le 3 août 2023
Hi Christopher, thank you for your review. We are happy to hear you enjoyed your stay, and we hope to welcome you back soon!

10/10 Excellent

denny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juillet 2023
Réponse de Heather le 3 août 2023
Thank you for your review. We appreciate the feedback!

2/10 Horrible

Tonya

Voyage en couple
Les points faibles : Personnel et service
Did not get to find out what it was like to stay here overnight. We booked a king suite. Said suite was to include a king size bed, a sofa, and enough room for us to maneuver around each other. We arrived late after spending time with family. We checked in and were given a key to room 211. We loaded the cart with all of our luggage and belongings; most of these items being things we needed to attend our son’s wedding the following day. Pushed the cart to the elevator and arrived at the room. Once inside, we found 2 rinky dink double beds, no sofa, and a tiny little room. Um, not what I booked and certainly not what I paid $400 for. We go back downstairs with the assumption a mistake has been made and ask the lady at the desk about this. Turns out there was a “maintenance issue” with our room and they were fully booked. Don’t you think this was something that should’ve been disclosed when we arrived? Ordinarily when two people book a room and it’s just the two of them they expect to be sharing the bed. My husband and I have shared a bed for 22 years and we like a certain amount of space when we sleep - hence the king bed. We contacted Expedia who immediately found us a different hotel with a king suite, chairs, and an actual king bed at a lower price and refunded us the difference. I would absolutely not recommend this hotel if this is the way they choose to handle things. Let’s just not tell the guest that they will not be getting what they paid for. How ridiculous!
Séjour de 2 nuits en juillet 2023
Réponse de Nick le 5 août 2023
Thank you for sharing your experience on your recent stay. Receiving a warm welcome and the room you booked sets the tone for a great stay, and I apologize that your stay was not up to your standards, or ours. I have shared this feedback with my team to ensure this is an isolated incident and that we can improve upon this in the future. Thank you again for your feedback and safe travels.

10/10 Excellent

Jonathan

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything went according to plan.Check in was smooth.Room looked clean. I would recommend this hotel.
Séjour de 1 nuit en juin 2023
Réponse de Heather le 13 juil. 2023
Thank you for your review. We appreciate you taking the time to provide feedback. Hope to welcome you back soon!

2/10 Horrible

Desiree

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté
I was told Marriot NOW requires a 3-night stay for a guest to receive housekeeping services (what does that mean?. Why would I pay almost $500.00 for two nights and have limited housekeeping services. Then the property told me that due to short staffing at this location, I would not receive ANY housekeeping services. So I had to empty my own trash and get fresh towels from the front desk.
Réponse de Heather le 8 juin 2023
We apologize for your frustration Desiree, and appreciate your feedback. This has been brought to management's attention.

10/10 Excellent

Kenneth

Voyage en famille
Les points forts : Propreté
It was a good location for us. Very comfortable. Breakfast was just so so. Nothing great. Staff was pleasant. Wish the TV was mounted on the wall higher. It was hard to see laying down. We had a nice stay.
Séjour de 2 nuits en mai 2023
Réponse de Heather le 8 juin 2023
Hi Kenneth, thank you for your feedback. Your concerns have been brought to management's attention. We are happy to hear you enjoyed your stay, and hope to welcome you again soon!

10/10 Excellent

Pulin

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en mai 2023
Réponse de Hotel Management le 9 mai 2023
Thank you for your great review, Pulin!

10/10 Excellent

Alexander

Séjour de 2 nuits en avril 2023
Réponse de Heather le 26 mai 2023
Thank you for the positive feedback! We greatly appreciate it, and hope to welcome you back soon!