Équipement de l’hébergement

Avis sur Candlewood Suites Murfreesboro, an IHG Hotel

2.5 out of 5
Candlewood Suites Murfreesboro, an IHG Hotel
850 N Thompson Ln, Murfreesboro, TN

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 153 avis sur 316." "
Note des voyageurs de 8 (Bien), d’après 101 avis sur 316." "
Note des voyageurs de 6 (Satisfaisant), d’après 31 avis sur 316." "
Note des voyageurs de 4 (Médiocre), d’après 20 avis sur 316." "
Note des voyageurs de 2 (Horrible), d’après 11 avis sur 316." "

8,8/10

Propreté

8,6/10

Personnel et service

7,6/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Fred

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de JDukes le 17 mars 2024
Thank you for taking the time to provide feedback about your recent stay with us. We appreciate your honesty and value your input.While we're glad to hear that you chose to stay with us, we understand that there may have been areas where we could have improved to make your experience even better. Your feedback helps us identify areas for growth and allows us to better serve our guests in the future.If there are any specific aspects of your stay that you feel we could have done better, we would love to hear more about them so that we can address them accordingly. Our goal is to ensure that each guest has a comfortable and enjoyable stay with us, and your feedback is instrumental in helping us achieve that goal.Thank you again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future and provide you with a five-star experience.

4/10 Médiocre

Rod

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Was a nice room and fairly quiet. However upon arrival, we were informed that "expedia", or the hotel, overbooked our room and we had to settle for a non-king bed (wanting king bed was the reason i placed reservation with them in first place). Upon waking early in the morning, we find out there is no breakfast available at all, just coffee. So the one time i decided to splurge on a high priced hotel, i got a nice room, but screwed out of my king suite and expected nice breakfast. Im not a frequest traveler, so guess i need to lower my expectations and read fine print.
Séjour de 1 nuit en janvier 2024
Réponse de JDukes le 14 janv. 2024
Hello Rod, Thank you for staying with us at the Candlewood Suites. We are sorry that you were misinformed that we had breakfast here. Do to us being an extended stay with kitchenets every room. This brand doesn't offer breakfast. Trust me, myself and my team wish we did offer breakfast. :) Should you end up staying with us again I would recommended booking with hotel directly so the mishap with the room type does not happen again. Happy New!

10/10 Excellent

Barbara

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de JDukes le 14 janv. 2024
Thank you for staying with us at the Candlewood Suites. We appreciate you giving us a 5 out 5. Should you return to the Murfreesboro area we sure hope to see you again.

8/10 Bien

herve

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Nice bed, good size. Water in the shower was lukewarm if not cold
Séjour de 3 nuits en décembre 2023
Réponse de JDukes le 14 janv. 2024
Thank you for staying with us at the Candlewood Suites Murfreesboro. Should you return back to the Murfreesboro area we sure hope to see you again.

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The shower would not turn leaving a drip all night. Also, no coffee cups for the coffee pot. Brought both to the attention of the staff and nothing was done. Received a surprise $50.00 charge on my credit card.
Séjour de 2 nuits en décembre 2023
Réponse de JDukes le 14 janv. 2024
Thank you for staying with us at the Candlewood Suites Murfreesboro. The surprise 50.00 was just an incidental authorization that falls off once you check out. Please inform me if the incidental hasn't came back to your card.

4/10 Médiocre

Maria

Les points faibles : Propreté
Séjour de 3 nuits en novembre 2023
Réponse de JDukes le 14 janv. 2024
Thank you for staying with us at the Candlewood Suites Murfreesboro.

10/10 Excellent

CLINTON

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel room was really nice and the staff was really nice as well.
Séjour de 2 nuits en novembre 2023
Réponse de JDukes le 14 janv. 2024
Thank you for staying with us at the Candlewood Suites Murfreesboro. Our staff strives on customer service. We are happy to hear the great news and will be sure to inform the team. Should you return back to the Murfreesboro area we sure hope to see you again.

8/10 Bien

Susan

Séjour de 1 nuit en novembre 2023
Réponse de JDukes le 14 janv. 2024
Thank you for staying with us at the Candlewood Suites Murfreesboro. Should you return back to the Murfreesboro area we sure hope to see you again.

10/10 Excellent

Julia C

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff really courteous! Parking lot crowded. Parking spaces are skinny and too close.
Séjour de 4 nuits en novembre 2023

2/10 Horrible

steve

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Would not stay here again
Séjour de 1 nuit en novembre 2023
Réponse de JDukes le 2 nov. 2023
I am sorry to hear that. I wish we would be been aware of the issues that you came across.

10/10 Excellent

Anne

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean
Séjour de 1 nuit en octobre 2023
Réponse de JDukes le 30 oct. 2023
Thank you for staying with us at the Candlewood Suites in Murfreesboro, TN. We are glad to hear that you enjoyed your stay.

10/10 Excellent

Anne

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place! This was my first stay and will not be the last.
Séjour de 1 nuit en septembre 2023
Réponse de Jessica le 3 oct. 2023
Thank you for staying with us. We are so happy you enjoyed your stay. We sure hope to see you again in the future.

10/10 Excellent

Benjamin

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel. Clean friendly staff safe place to stay. Will stay again. Thanks for the service and hospitality,!
Séjour de 2 nuits en août 2023
Réponse de JDukes le 29 août 2023
Thank you for staying with us at the Candlewood Suites. We are glad to hear that you enjoyed your stay here with us.

10/10 Excellent

Geneal

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Christian and Key were very good
Séjour de 1 nuit en juillet 2023
Réponse de JDukes le 3 août 2023
Thank you for staying with us at the Candlewood Suites Murfreesboro, TN. Our team strives to do the best we can and we appreciate you completing Christian and Kei in your review. Should you return back to the Murfreesboro area we sure hope to see you again. Thank you,

10/10 Excellent

Staci

Séjour de 1 nuit en juillet 2023
Réponse de JDukes le 3 août 2023
Thank you for staying with us at the Candlewood Suites Murfreesboro. We appreciate you giving us a 10 out of 10. Should you return back the Murfreesboro area we sure hope to see you again. Thank you

10/10 Excellent

Bethany

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
The hotel is in the middle of a remodel. The staff was awesome and extremely friendly! One of the rooms in our group didn’t have a shower due to the remodel, so when they told the front desk staff they discounted their room and apologized.
Séjour de 1 nuit en juillet 2023
Réponse de JDukes le 17 juil. 2023
Thank you for staying with us at the Candlewood Suites. We are glad to hear that you enjoyed your stay here with us. Truly sorry about the missing shower head and we went ahead and replaced that right away. Should you return back to the Murfreesboro area we sure hope you stay with us again.

8/10 Bien

Alvin

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean, quiet and room smells good.
Séjour de 1 nuit en juillet 2023
Réponse de JDukes le 17 juil. 2023
Thank you for your great review, we truly do appreciate it. Should you return back to the Murfreesboro area we sure hope to see you again.

8/10 Bien

Kara

Séjour de 2 nuits en mai 2023
Réponse de JDukes le 16 juin 2023
Thank you for giving us a 4 out of 5. Should you return back to the Murfreesboro area we sure hope to see you again.

10/10 Excellent

Donna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great room
Great stay! We had a one bedroom suite with a little living room and fully stocked kitchen. Bed was comfy, plenty of linens/towels. Front desk staff was friendly. Accommodated our pup. Nice area to walk my pooch. Felt safe and room was quiet. We have already booked a return trip for next month.
Séjour de 2 nuits en octobre 2022
Réponse de JDukes le 9 déc. 2022
Thank you for staying with us at the Candlewood Suites in Murfreesboro, TN. We are glad to hear that you enjoyed your stay here with us!! We look forward to see you again soon.

8/10 Bien

Laurie

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Comfortable and quiet. The staff was friendly and we were able to get a good nights sleep.
Séjour de 1 nuit en octobre 2022
Réponse de JDukes le 13 oct. 2022
Thank you for staying with us at the Candlewood Suites Hotel in Murfreesboro, TN. We are glad to hear that you enjoyed your stay and should you return back in the future we sure hope to see you again.

6/10 Satisfaisant

Jaimee

Voyage en famille
Les points forts : Personnel et service et équipements
Our first room was very nice and clean , unfortunately the air did not work. We were in need of an accessible room, and there were no more available. The staff was great , put us in another room very close and let us us the shower for the accessibility piece of our stay. The second room they put us on was not as clean, and had a musty smell. But I appreciated the staff on trying to make things tight for our visit.
Séjour de 2 nuits en septembre 2022
Réponse de Jdukes le 24 sept. 2022
Thank you for staying with us at the Candlewood Suites Hotel in Murfreesboro, TN. I am sorry to hear about your room move and it not being as nice as the first room. I am glad to hear that the front desk agents were able to accommodate you during your stay here with us.

8/10 Bien

Donald

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Good stay
Nice comfortable hotel. Needs a little maintenance but the stay was good
Séjour de 2 nuits en septembre 2022
Réponse de JDukes le 24 sept. 2022
Thank you for staying with us at the Candlewood Suites Hotel in Murfreesboro, TN. We are glad to hear you enjoyed your stay here with us. We are going under renovation Nov 2022 and should you return back to the Murfreesboro area in the future we sure hope to see you again.

8/10 Bien

Lisa

Séjour de 1 nuit en juillet 2022

6/10 Satisfaisant

Holland

Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
The property is dated which is ok but my room was damp and musty. The bathroom floor stayed damp, the exhaust fan was not helpful. I used a towel the first night once and it never dried the whole week I was there. The first floor is cooled but the hallways are not and extremely hot in the evening. I mistakenly didn't were my shoes and my feet were black from the carpet in the room. The bed was comfortable. I think the feather pillows had been washed but not dried completely and they smelled terrible. When I spoke to staff they were friendly and helpful but rarely at the desk. The lobby between the sliding doors often smelled like cigarettes.
Séjour de 6 nuits en juillet 2022
Réponse de JDukes le 29 juil. 2022
Thank you for staying at the Candlewood Suites. I am sorry to hear about your towels and the pillows as well. I am glad to hear that the staff was helpful during your stay. I will make sure to speak with them about being available and visible to the guest. I will also work on getting a letter setup so everyone is area of our smoking section on the side of the building. Thank you for your feedback.

10/10 Excellent

Giovanni

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location and fantastic staff.
Séjour de 2 nuits en juin 2022
Réponse de JDukes le 7 juil. 2022
Thank you for staying with us at Candlewood Suites Murfreesboro, TN. We are glad to hear that you enjoyed your stay here with us and that our staff was fantastic. We do appreciate your positive feedback.

10/10 Excellent

Tiffany

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juin 2022

2/10 Horrible

Matt

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Property was dirty even the hallways were disgusting. We paid way too much money for the room to have my toddler have blackend socks at the end of the night. The chair was broke in the room. It has peeling on the leather arms. The tub had 2 hairs in it when we arrived. There was 2 beatles in the hallway along with what looked like spilled cat liter. It was a horrible stay.
Séjour de 1 nuit en juin 2022
Réponse de JDukes le 7 juil. 2022
Thank you for staying with us at the Candlewood Suites Hotel in Murfreesboro, TN. Sorry to hear about your stay here with us. The hotel will be going under renovation this Aug 2022 and hope you have a chance to check the remold out.

8/10 Bien

David

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our room was clean and comfortable. Service by the staff was excellent. However, the couch in our suite was missing and there was musty odor coming from the air conditioning unit.
Séjour de 2 nuits en mai 2022
Réponse de JDukes le 7 juil. 2022
Thank you for staying with us at the Candlewood Suites Hotel in Murfreesboro, TN. Glad to hear that our staff was excellent. Do apologize about the couch not being in your room. Should you return back to the Murfreesboro area we sure hope you have a chance to check out our sonly renovated rooms.

8/10 Bien

Puja

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2022

4/10 Médiocre

Gary

Les points forts : Confort de la chambre
Les points faibles : Propreté
Séjour de 1 nuit en mai 2022
Réponse de JDukes le 7 juil. 2022
Thank you for staying with us at the Candlewood Suites Murfreesboro, TN

10/10 Excellent

Kang

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
We needed a place to sleep. The staff was accommodating to our needs. We got two rooms next to each each other even though they were fully booked. Which was great! The downfall is no breakfast!!
Séjour de 2 nuits en mai 2022
Réponse de JDukes le 7 juil. 2022
Thank you for staying with us at Candlewood Suites Murfreesboro, TN. We are glad to hear that our front desk staff was accommodating to you and your group. Candlewood suites is extended stay property that offers kitchens in the rooms that illuminates us from serving breakfast. Should you return back to the Murfreesboro area we sure hope to see you again with our soon to be newly renovated hotel.

6/10 Satisfaisant

J.

Voyage en couple
Room had a funky corn chip smell. Like a dog kennel.
Séjour de 1 nuit en mai 2022
Réponse de JDukes le 7 juil. 2022
Thank you for staying with us at the Candlewood Suites Hotel in Murfreesboro, TN. We are sorry to hear that about your stay here with us. Should you return back to Murfreesboro hope you will have a chance to check out our sonly renovated rooms.

10/10 Excellent

Mary

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Good clean
Séjour de 1 nuit en mai 2022

10/10 Excellent

Debra

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice and spacious
Séjour de 1 nuit en avril 2022

8/10 Bien

Cari

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This stay, our room was nicer. Very quiet and clean. Staff was friendly.
Séjour de 1 nuit en avril 2022

6/10 Satisfaisant

Queen

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté
The location and outside appearance was good. The room was clean. The walls behind the sink and counter area were dirty as well as the refrigerator door. Didn’t feel safe touching anything. Floors were not clean and the beds were half made. Disappointed I was denied a receipt when I checked out. I was told Expedia would have to give me a receipt due to me booking my room through them.
Séjour de 1 nuit en avril 2022

10/10 Excellent

Karen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was very comfortable
Séjour de 2 nuits en avril 2022

4/10 Médiocre

Emily

Voyage en famille
Séjour de 1 nuit en avril 2022

8/10 Bien

Sara

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2022

6/10 Satisfaisant

Cari

Voyage en famille
Les points forts : Équipements
My first room had wet carpet from being cleaned. It smelled musty and there was no TV. My second room was better. It was on the third floor. We could not get the elevator to work. Every time we hit the 3 button to get up to our room, nothing happened. We gave up and went up to the 4th floor and came down the stairs to the 3rd. The check out clerk told us no discount since we booked with Expedia. Not happy about that.
Séjour de 1 nuit en avril 2022

10/10 Excellent

Randall

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2022

8/10 Bien

Amy

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Big rooms
Séjour de 1 nuit en avril 2022

10/10 Excellent

John

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2022

6/10 Satisfaisant

Tanya

Voyage en famille
Les points forts : Propreté
The stay was fine. This location was older, but it wasn’t anything to comment negatively about. It was clean, and there was a few stains on the floor, but to be expected at a hotel from time to time. For the budget, it was good.
Séjour de 2 nuits en mars 2022

4/10 Médiocre

william

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
VERY DISAPPOINTED
Séjour de 3 nuits en mars 2022

8/10 Bien

Alicia

Séjour de 1 nuit en janvier 2022

4/10 Médiocre

Michelle

Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The whole place smelled liked weed and cigarettes as did the rooms. We switched rooms twice because the first one was damp and musty and looked like someone had been sleeping in the beds prior to our arrival and the room was not cleaned. 2nd room reeked of cigarettes and had brown stud splashed up the wall and ceiling. The only real upside was my car battery was dead the next day and the kind girl at the front desk that morning helped jump my car. She is awesome! Thanks to her!
Séjour de 1 nuit en octobre 2021

10/10 Excellent

Cherie, Eagan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly desk staff. Spacious room. Comfortable bed.
Séjour de 1 nuit en octobre 2021

10/10 Excellent

Mark R

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I chose Candlewood Suites because it is adjacent to St.Thomas Rutherford Hospital property where I work weekends occasionally. I was surprised to find it to be such a pleasurable stay. Rooms are clean and spacious. Full size fridge, microwave, stove, dishwasher and dishes are in the room. Very convenient for me. The price is no more than other hotels in this area, but CS has far more to offer. I will definitely use this property again.
Séjour de 2 nuits en septembre 2021

2/10 Horrible

Shannon

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Won't Be back!
We didnt know that it was a pet-friendly hotel, normally that wouldn't be an issue. What made it an issue here was that the entire hallway snelled like animals...it was seepibg thru the carpets. My bag ended up smelling like it after we left, they cant possibly vaccuum. I had to end up buying dome order neutralizer from the Dolar Store to spray just so we could walk out of the room. We were supposed to stay 3 nights but the smell was so bad we checked out a day early and moved to a new hotel. Having a pet allergy I was miserable. They had an air purifier in the hallway but it did no goid the smell waa awful. Would not recommend and wont be staying again. Needs some serious deep cleaning.
Séjour de 3 nuits en septembre 2021