Avis
8,8
Excellent
9,2/10
Propreté
9,0/10
Personnel et service
8,6/10
Équipements
9,0/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
Voyage en famille
26 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de General Manager le 29 févr. 2024
Good Afternoon Gayla,We're so thrilled to know that you had a great time with us overall and that our friendly team members left a positive impression on you. We'll be sure to pass your compliments along to Alicia and we hope to see you again soon. Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake
10/10 Excellent
Jennifer
22 févr. 2024
Jennifer
Séjour de 2 nuits en février 2024
6/10 Satisfaisant
Katie, Moses Lake
Voyage en famille, Voyage avec des animaux de compagnie
26 déc. 2023
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Katie
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 27 déc. 2023
Good Morning Katie,We appreciate you choosing to stay with us and leaving us your thoughts. Your highlighting of one of our team members makes us glad. However, we are disheartened that we could not exceed all of your expectations. What you described is not usual for us, and we will be sure to share your feedback with our team to make sure it does not happen again. Please consider booking another stay with us. Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake
10/10 Excellent
Laura
19 déc. 2023
Laura
Séjour de 1 nuit en décembre 2023
10/10 Excellent
Trevor
4 déc. 2023
Trevor
Séjour de 2 nuits en décembre 2023
10/10 Excellent
Barbara
Voyage en couple
1 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Barbara
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 5 déc. 2023
Good Morning, Barbara,Thank you for your kind words! We're thrilled that our friendly team and well-kept rooms made your stay excellent. Your satisfaction is our top priority, and we'd be delighted to have you stay with us again.Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake
10/10 Excellent
Seth
10 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Seth
Séjour de 1 nuit en novembre 2023
10/10 Excellent
VIE
3 nov. 2023
VIE
Séjour de 6 nuits en octobre 2023
8/10 Bien
Niels
Voyage d’affaires
19 oct. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Niels
Séjour de 3 nuits en octobre 2023
10/10 Excellent
Scot, yakima
Voyage en famille avec de jeunes enfants
18 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Scot
Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 20 oct. 2023
Good Afternoon Scot,Thanks for your excellent review! We're thrilled our check-in team made a positive impact on your stay. Friendly and polite service is what we aim for, and it's wonderful to know we hit the mark. We look forward to welcoming you back for another five-star stay!Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake
10/10 Excellent
Brittney
Voyage d’affaires
12 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brittney
Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 15 oct. 2023
Good Afternoon Brittney,Hearing about your experience warms our hearts! It's wonderful you felt welcomed, enjoyed our clean facilities, and relaxed by our pool and spa. We're glad you had a pleasant stay despite the issue with the room heater, and we assure you we will look into this promptly. We'd be honored to welcome you back for another five-star experience!Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake
10/10 Excellent
Richard
Voyage en famille, Voyage avec des animaux de compagnie
8 oct. 2023
Les points forts : Équipements
Richard
Séjour de 1 nuit en septembre 2023
Réponse de General Manager le 10 oct. 2023
Good Morning Richard,We enjoyed hosting you at Comfort Suites – Moses Lake. Lena is a valued team member, and we know she will be delighted that you mentioned her by name! Safe travels, and come back soon. Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake
10/10 Excellent
Gabriel, Seattle
24 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gabriel
Séjour de 1 nuit en septembre 2023
Réponse de General Manager le 26 sept. 2023
Good Morning Gabriel,Thank you for sharing your positive experience at Comfort Suites – Moses Lake. We're delighted that Lena provided excellent customer service, making your stay more enjoyable. We will certainly commend her for her outstanding efforts in ensuring your comfort. We greatly appreciate your review and look forward to welcoming you back in the future.Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake
8/10 Bien
Debbie
Voyage en famille
24 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Debbie
Séjour de 1 nuit en septembre 2023
Réponse de General Manager le 26 sept. 2023
Good Morning Debbie,Thank you for choosing to stay with us at Comfort Suites - Moses Lake We pride ourselves on providing a quiet's nice rest for our guests. Consequently, we are thrilled to hear we could deliver for you. If there is anything we could improve to make your stay with us even better, please do not hesitate to reach out.Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake
10/10 Excellent
Richard
16 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Richard
Séjour de 1 nuit en septembre 2023
Réponse de General Manager le 22 sept. 2023
Good Afternoon Richard,We're so happy to know that our amazing location near the highway was perfect for your needs, and we're thrilled you had a great time overall. Thank you so much for the high rating, and we hope to see you again soon.Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake
10/10 Excellent
Susan, risingsun
Voyage en couple
11 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Susan
Séjour de 1 nuit en septembre 2023
Réponse de General Manager le 14 sept. 2023
Good Morning Susan,We're delighted you enjoyed your stay at Comfort Suites – Moses Lake! Please come see us again soon.Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake
10/10 Excellent
David
Voyage en groupe, Voyage avec des animaux de compagnie
11 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en septembre 2023
2/10 Horrible
Amanda
10 sept. 2023
Amanda
Séjour de 2 nuits en septembre 2023
10/10 Excellent
Rachel, Seattle
9 sept. 2023
Rachel
Séjour de 1 nuit en septembre 2023
10/10 Excellent
Ester
Voyage en famille
8 sept. 2023
Les points forts : Équipements
Ester
Séjour de 1 nuit en septembre 2023
Réponse de General Manager le 10 sept. 2023
Good Afternoon Ester, Thank you for your kind words! We're thrilled you had a comfortable and clean room, enjoyed our breakfast options, and found our staff exceptionally warm and accommodating. We appreciate your review and look forward to welcoming you back to Comfort Suites – Moses Lake.Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake
10/10 Excellent
Jina
5 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jina
Séjour de 3 nuits en septembre 2023
Réponse de General Manager le 8 sept. 2023
Good Morning Jina,Thank you for being our guest at Comfort Suites – Moses Lake and for sharing your lovely review. We pride ourselves on our top-notch service and spotless accommodations, so we are thrilled you were impressed. It would be a pleasure to welcome you back on future visits to the area.Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake
10/10 Excellent
Martin H
2 sept. 2023
Martin H
Séjour de 1 nuit en septembre 2023
10/10 Excellent
Heidi
30 août 2023
Heidi
Séjour de 1 nuit en août 2023
Réponse de General Manager le 5 sept. 2023
Good Morning Heidi,Thanks for choosing Comfort Suites – Moses Lake. Our team enjoyed serving you, and we trust you had a great stay! Come back soon!Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake
10/10 Excellent
Rhonda
Voyage en famille
21 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Spacious rooms and convenient location
Rhonda
Séjour de 1 nuit en août 2023
Réponse de General Manager le 24 août 2023
Good Morning Rhonda,We always enjoy hearing from our guests. It's great to know that our friendly staff, tasty breakfast, and clean rooms impressed you. The next time you're in town, please come stay at Comfort Suites – Moses Lake again!Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake
8/10 Bien
Jaden
Voyage d’affaires
16 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jaden
Séjour de 2 nuits en août 2023
8/10 Bien
Peggy
13 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Peggy
Séjour de 2 nuits en août 2023
Réponse de General Manager le 16 août 2023
Good Morning Peggy, We're delighted to hear that you found Comfort Suites - Moses Lake to be convenient and clean. It is always great to hear how our team's efforts have paid off in our guests' stays. Your feedback is greatly appreciated and we look forward to more moments in the near future. Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake
8/10 Bien
Mary
Voyage en couple
9 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mary
Séjour de 1 nuit en août 2023
Réponse de General Manager le 11 août 2023
Good Morning Mary,Thank you for being our guest at Comfort Suites – Moses Lake and for taking the time to share your lovely review. We are thrilled you enjoyed our wonderful staff and comfortable accommodations and look forward to welcoming you back on future visits to the area.Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake
2/10 Horrible
Debra
Voyage en famille, Voyage avec des animaux de compagnie
8 août 2023
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Debra
Séjour de 1 nuit en août 2023
Réponse de General Manager le 11 août 2023
Good Afternoon Debra, Thank you for taking the time to share your thoughts with us. Unfortunately, since the payment was made through a third-party booking site, we have no control over transactions and refunds. Please reach out to the booking site. Regardless, we are disheartened that we could not meet your expectations, and we apologize for the inconvenience you faced. We will be sure to share your comments with our team for improvement. Your stay with us was appreciated. Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake
2/10 Horrible
Peter
25 juil. 2023
Peter
Séjour de 1 nuit en juillet 2023
Réponse de General Manager le 30 juil. 2023
Good Morning Peter,While we are glad you enjoyed your room's layout and comfortable bed, we apologize that lighting was an issue. Your feedback has been noted and will be kept in mind as we make changes. Though your time with us wasn't flawless, we hope you'll revisit us for a better overall experience. Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake
10/10 Excellent
Anna
18 juil. 2023
Anna
Séjour de 1 nuit en juillet 2023
10/10 Excellent
PAUL, SHERIDAN
13 juil. 2023
PAUL
Séjour de 1 nuit en juillet 2023
10/10 Excellent
Liese
10 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Liese
Séjour de 2 nuits en juillet 2023
Réponse de General Manager le 14 juil. 2023
Good Morning Liese, It was a pleasure having you stay with us recently, and we're delighted to know you enjoyed your experience. Your feedback regarding a recycling bin in the suites will be shared with our internal team for further consideration, as we are always seeking new ways to improve. Thank you for your kind review, and we hope you will allow us the opportunity to welcome you back for another lovely stay soon!Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake
10/10 Excellent
Peter
1 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Peter
Séjour de 1 nuit en juin 2023
Réponse de General Manager le 3 juil. 2023
Good Afternoon Peter,Thank you very much for your review and choosing to stay at Comfort Suites – Moses Lake. We are thrilled you enjoyed your experience with us. It was a pleasure hosting you, and we can't wait to welcome you back.Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake
10/10 Excellent
Stephen
26 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stephen
Séjour de 1 nuit en juin 2023
10/10 Excellent
gary
22 juin 2023
gary
Séjour de 2 nuits en juin 2023
10/10 Excellent
Luciana, Sequim
20 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Luciana
Séjour de 2 nuits en juin 2023
10/10 Excellent
Lester
Voyage en couple
14 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lester
Séjour de 1 nuit en juin 2023
Réponse de General Manager le 15 juin 2023
Good Morning Lester,Thank you so much for the perfect rating. Despite the soda being a bit warmer, we hope that you made plenty of stellar memories during your visit. We loved having you and we can't wait to welcome you back to Comfort Suites – Moses Lake. Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake
6/10 Satisfaisant
tina
13 juin 2023
Les points faibles : Personnel et service
tina
Séjour de 1 nuit en juin 2023
Réponse de General Manager le 15 juin 2023
Good Morning, Tina, We want every guest to receive a warm welcome, so we're very sorry that this was the impression you had. Our goal is always to provide friendly and courteous service, and we assure you that your remarks will be discussed internally. We can't change the past, but we hope we'll have the opportunity to serve you in the future to show you our true spirit of hospitality. Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake
10/10 Excellent
Nancy
Voyage en famille
11 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nancy
Séjour de 1 nuit en juin 2023
Réponse de General Manager le 13 juin 2023
Good Morning Nancy,Thank you for choosing Comfort Suites – Moses Lake. It sounds like our convenient location worked perfectly for your trip! Come back soon!Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake
10/10 Excellent
Janet
Voyage en famille
5 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Janet
Séjour de 2 nuits en juin 2023
10/10 Excellent
Janet
4 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Janet
Séjour de 2 nuits en juin 2023
Réponse de General Manager le 6 juin 2023
Good Morning Janet,We were happy to provide you with clean, comfortable accommodations, and we're glad our friendly staff made you feel welcome. Thank you for your kind words. Please come stay at Comfort Suites – Moses Lake again soon!Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake
8/10 Bien
Teresa
30 mai 2023
Les points forts : Propreté
Noisy neighbors
Teresa
Séjour de 1 nuit en mai 2023
Réponse de General Manager le 2 juin 2023
Good Afternoon Teresa,It was an honor to have you as our guest at Comfort Suites – Moses Lake, and we truly appreciate you taking the time to share your feedback. While we are sorry about the noise from the room above, we appreciate you giving our team a chance to remedy the situation. We are glad you enjoyed your stay and found our rooms to be nice and clean. Your constructive comments will be shared internally as we continue to improve, and we hope to have an opportunity to welcome you back on future visits to the area.Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake
8/10 Bien
Luis
29 mai 2023
Luis
Séjour de 1 nuit en mai 2023
10/10 Excellent
George, Port Angeles
21 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
George
Séjour de 2 nuits en mai 2023
4/10 Médiocre
WILLIAM
Voyage en famille
9 mai 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
WILLIAM
Réponse de General Manager le 12 mai 2023
Good morning William,We appreciate you taking the time to notify us of your recent experience at our property. It greatly saddens us to hear we were unable to meet your expectations and that you were disappointed with your stay and with the breakfast provided. Please accept our sincere apologies for any issues you encountered with your room and if it had not been cleaned to our usual high standards. We will address the concerns you raised internally and work with our team to review where improvements need to be made. We consider all feedback an opportunity to continually monitor guest satisfaction and where we need to be doing better. Thank you for sharing your insightful comments.Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake
10/10 Excellent
Aaron
Voyage en famille
30 avr. 2023
Les points faibles : Infrastructures et conditions de l’hébergement
Aaron
Séjour de 1 nuit en avril 2023
Réponse de General Manager le 2 mai 2023
Good Morning Aaron,While we always appreciate a five-star rating, we are saddened and confused by your comment. We welcome all feedback, positive and constructive; however, if there was something that you were unhappy with, please reach out to us and let us know. The last thing we want to do is leave you with a poor impression of us.Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake
10/10 Excellent
Lori
28 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lori
Séjour de 1 nuit en mars 2023
10/10 Excellent
Richard
24 mars 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Richard
Séjour de 1 nuit en mars 2023
Réponse de General Manager le 25 mars 2023
Good Morning, Richard,Thank you for sharing your wonderful experience at Comfort Suites – Moses Lake. Hosting your stay was the ultimate pleasure, and we are delighted you enjoyed our delicious breakfast selections and friendly staff. We cannot wait to welcome you back, so please return soon for another five-star visit. Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake
8/10 Bien
Robb
Voyage d’affaires
6 mars 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robb
Séjour de 3 nuits en février 2023
Réponse de General Manager le 8 mars 2023
Good Morning Robb,It was a pleasure to have you stay with us during your recent visit. We appreciate you taking the time to share your insightful feedback. Our team strives to provide a perfect experience for all of our guests and we apologize that our accommodations did not meet your expectations. We have notified our maintenance staff about your comments to ensure they are properly addressed. It is our hope that you will consider staying with us again in the future so that we can deliver the type of visit you deserve with all the comforts of home.Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake
10/10 Excellent
Cameron
Voyage en famille, Voyage avec des animaux de compagnie, Voyage d’affaires
17 févr. 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Cameron
Séjour de 1 nuit en février 2023
Réponse de General Manager le 19 févr. 2023
Dear Cameron, It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. From our dedicated team and excellent value to our high standards of cleanliness, we strive to exceed expectations with every visit. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!