Extérieur

Avis sur Comfort Suites Moses Lake

2.5 out of 5
Comfort Suites Moses Lake
1700 Kittleson Rd, Moses Lake, WA

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 189 avis sur 325." "
Note des voyageurs de 8 (Bien), d’après 96 avis sur 325." "
Note des voyageurs de 6 (Satisfaisant), d’après 22 avis sur 325." "
Note des voyageurs de 4 (Médiocre), d’après 10 avis sur 325." "
Note des voyageurs de 2 (Horrible), d’après 8 avis sur 325." "

9,2/10

Propreté

9,0/10

Personnel et service

8,6/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Gayla

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Alicia was great with my check in.
Séjour de 1 nuit en février 2024
Réponse de General Manager le 29 févr. 2024
Good Afternoon Gayla,We're so thrilled to know that you had a great time with us overall and that our friendly team members left a positive impression on you. We'll be sure to pass your compliments along to Alicia and we hope to see you again soon. Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

10/10 Excellent

Jennifer

Séjour de 2 nuits en février 2024

6/10 Satisfaisant

Katie, Moses Lake

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The gal who checked us In was awesome. The gal that was there in the evening. Was rude and had horrible customer service skills. The door knob for our room fell off while we were there.
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 27 déc. 2023
Good Morning Katie,We appreciate you choosing to stay with us and leaving us your thoughts. Your highlighting of one of our team members makes us glad. However, we are disheartened that we could not exceed all of your expectations. What you described is not usual for us, and we will be sure to share your feedback with our team to make sure it does not happen again. Please consider booking another stay with us. Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

10/10 Excellent

Laura

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Trevor

Séjour de 2 nuits en décembre 2023

10/10 Excellent

Barbara

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was so friendly, and our room was so clean and very comfortable! We decided to stay an extra day!
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 5 déc. 2023
Good Morning, Barbara,Thank you for your kind words! We're thrilled that our friendly team and well-kept rooms made your stay excellent. Your satisfaction is our top priority, and we'd be delighted to have you stay with us again.Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

10/10 Excellent

Seth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023

10/10 Excellent

VIE

Séjour de 6 nuits en octobre 2023

8/10 Bien

Niels

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 3 nuits en octobre 2023

10/10 Excellent

Scot, yakima

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The gals at the check-in were very polite and friendly
Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 20 oct. 2023
Good Afternoon Scot,Thanks for your excellent review! We're thrilled our check-in team made a positive impact on your stay. Friendly and polite service is what we aim for, and it's wonderful to know we hit the mark. We look forward to welcoming you back for another five-star stay!Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

10/10 Excellent

Brittney

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
First, I must say, I stayed in three different hotels in Moses Lake due to an odd work situation. The first two hotels felt unwelcoming. This hotel felt so WARM (not just because of the fireplace in the lobby) and inviting. It was a relief to walk in. Everything is clean. The landscaping outside is beautiful. The pool and spa is lovely and felt like a salt water pool. My ONLY complaint is that the heater in my room needs some maintenance. Loved my stay, wish it was longer. lol
Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 15 oct. 2023
Good Afternoon Brittney,Hearing about your experience warms our hearts! It's wonderful you felt welcomed, enjoyed our clean facilities, and relaxed by our pool and spa. We're glad you had a pleasant stay despite the issue with the room heater, and we assure you we will look into this promptly. We'd be honored to welcome you back for another five-star experience!Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

10/10 Excellent

Richard

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Équipements
Very nice room and dog friendly. The evening desk clerk, Lena, was helpful and delightful.
Séjour de 1 nuit en septembre 2023
Réponse de General Manager le 10 oct. 2023
Good Morning Richard,We enjoyed hosting you at Comfort Suites – Moses Lake. Lena is a valued team member, and we know she will be delighted that you mentioned her by name! Safe travels, and come back soon. Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

10/10 Excellent

Gabriel, Seattle

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lena greeted me with a nice warm smile...she checked me in efficiently....and reminded me of the free breakfast! After checking in to my clean nice room, I went down to use the jacuzzi....I checked first at the front desk to ask about towels....Lena helped me once more and she got me a nice towel. Lena should be commended for her exemplary customer service!
Séjour de 1 nuit en septembre 2023
Réponse de General Manager le 26 sept. 2023
Good Morning Gabriel,Thank you for sharing your positive experience at Comfort Suites – Moses Lake. We're delighted that Lena provided excellent customer service, making your stay more enjoyable. We will certainly commend her for her outstanding efforts in ensuring your comfort. We greatly appreciate your review and look forward to welcoming you back in the future.Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

8/10 Bien

Debbie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property was clean and quiet. We were very comfortable.
Séjour de 1 nuit en septembre 2023
Réponse de General Manager le 26 sept. 2023
Good Morning Debbie,Thank you for choosing to stay with us at Comfort Suites - Moses Lake We pride ourselves on providing a quiet's nice rest for our guests. Consequently, we are thrilled to hear we could deliver for you. If there is anything we could improve to make your stay with us even better, please do not hesitate to reach out.Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy access to I-90
Séjour de 1 nuit en septembre 2023
Réponse de General Manager le 22 sept. 2023
Good Afternoon Richard,We're so happy to know that our amazing location near the highway was perfect for your needs, and we're thrilled you had a great time overall. Thank you so much for the high rating, and we hope to see you again soon.Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

10/10 Excellent

Susan, risingsun

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en septembre 2023
Réponse de General Manager le 14 sept. 2023
Good Morning Susan,We're delighted you enjoyed your stay at Comfort Suites – Moses Lake! Please come see us again soon.Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

10/10 Excellent

David

Voyage en groupe, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023

2/10 Horrible

Amanda

Séjour de 2 nuits en septembre 2023

10/10 Excellent

Rachel, Seattle

Séjour de 1 nuit en septembre 2023

10/10 Excellent

Ester

Voyage en famille
Les points forts : Équipements
Very clean and comfortable room! Breakfast was varied and convenient. Exceptionally kind and helpful staff. We will stay here again when we visit the Gorge. Easy on/off the 90.
Séjour de 1 nuit en septembre 2023
Réponse de General Manager le 10 sept. 2023
Good Afternoon Ester, Thank you for your kind words! We're thrilled you had a comfortable and clean room, enjoyed our breakfast options, and found our staff exceptionally warm and accommodating. We appreciate your review and look forward to welcoming you back to Comfort Suites – Moses Lake.Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

10/10 Excellent

Jina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was friendly, helpful and the spaces were very clean.
Séjour de 3 nuits en septembre 2023
Réponse de General Manager le 8 sept. 2023
Good Morning Jina,Thank you for being our guest at Comfort Suites – Moses Lake and for sharing your lovely review. We pride ourselves on our top-notch service and spotless accommodations, so we are thrilled you were impressed. It would be a pleasure to welcome you back on future visits to the area.Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

10/10 Excellent

Martin H

Séjour de 1 nuit en septembre 2023

10/10 Excellent

Heidi

Thanks for the stay!
Séjour de 1 nuit en août 2023
Réponse de General Manager le 5 sept. 2023
Good Morning Heidi,Thanks for choosing Comfort Suites – Moses Lake. Our team enjoyed serving you, and we trust you had a great stay! Come back soon!Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

10/10 Excellent

Rhonda

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Spacious rooms and convenient location
Check-in was quick and staff was very pleasant. Decent breakfast with all the usual offerings including hot eggs, bacon, and potatoes. Room was clean and had plenty of room for my family of 4. I highly recommend staying here.
Séjour de 1 nuit en août 2023
Réponse de General Manager le 24 août 2023
Good Morning Rhonda,We always enjoy hearing from our guests. It's great to know that our friendly staff, tasty breakfast, and clean rooms impressed you. The next time you're in town, please come stay at Comfort Suites – Moses Lake again!Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

8/10 Bien

Jaden

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2023

8/10 Bien

Peggy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient and clean.
Séjour de 2 nuits en août 2023
Réponse de General Manager le 16 août 2023
Good Morning Peggy, We're delighted to hear that you found Comfort Suites - Moses Lake to be convenient and clean. It is always great to hear how our team's efforts have paid off in our guests' stays. Your feedback is greatly appreciated and we look forward to more moments in the near future. Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

8/10 Bien

Mary

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great value at this hotel. Staff was really professional and helpful. Some areas needed a little maintenance, but nothing major. Rooms were clean and comfortable.
Séjour de 1 nuit en août 2023
Réponse de General Manager le 11 août 2023
Good Morning Mary,Thank you for being our guest at Comfort Suites – Moses Lake and for taking the time to share your lovely review. We are thrilled you enjoyed our wonderful staff and comfortable accommodations and look forward to welcoming you back on future visits to the area.Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

2/10 Horrible

Debra

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
I paid ahead for this room so I would be guaranteed to have a room at check-in time. Check-in time was 3:00pm. When I arrived at 3:40pm I was told my room wouldn’t be ready for another hour because of cleaning staff shortages. This was a problem because I needed to change clothes and be in an appointment by 4:30pm. I ended up changing clothes in my car which was very difficult because of my age and physical limitations. When I finally was able to check in after my appointment I asked if I would be able to receive some kind of discount because of inconvenience. I was told unapologetically no because I had paid ahead. This is totally unacceptable and ridiculous. I travel several times a year and I won’t be choosing a Comfort Inn again.
Séjour de 1 nuit en août 2023
Réponse de General Manager le 11 août 2023
Good Afternoon Debra, Thank you for taking the time to share your thoughts with us. Unfortunately, since the payment was made through a third-party booking site, we have no control over transactions and refunds. Please reach out to the booking site. Regardless, we are disheartened that we could not meet your expectations, and we apologize for the inconvenience you faced. We will be sure to share your comments with our team for improvement. Your stay with us was appreciated. Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

2/10 Horrible

Peter

We liked the configuration of the semi suite room. The bed was very comfortable. The A/C worked very well, which was nice because it was very hot. The lights in the room were not sufficient to make it comfortable to read. Put in better lights.
Séjour de 1 nuit en juillet 2023
Réponse de General Manager le 30 juil. 2023
Good Morning Peter,While we are glad you enjoyed your room's layout and comfortable bed, we apologize that lighting was an issue. Your feedback has been noted and will be kept in mind as we make changes. Though your time with us wasn't flawless, we hope you'll revisit us for a better overall experience. Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

10/10 Excellent

Anna

Séjour de 1 nuit en juillet 2023

10/10 Excellent

PAUL, SHERIDAN

Séjour de 1 nuit en juillet 2023

10/10 Excellent

Liese

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
No recycling container in room. Everything else was great
Séjour de 2 nuits en juillet 2023
Réponse de General Manager le 14 juil. 2023
Good Morning Liese, It was a pleasure having you stay with us recently, and we're delighted to know you enjoyed your experience. Your feedback regarding a recycling bin in the suites will be shared with our internal team for further consideration, as we are always seeking new ways to improve. Thank you for your kind review, and we hope you will allow us the opportunity to welcome you back for another lovely stay soon!Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

10/10 Excellent

Peter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Would stay again!
Séjour de 1 nuit en juin 2023
Réponse de General Manager le 3 juil. 2023
Good Afternoon Peter,Thank you very much for your review and choosing to stay at Comfort Suites – Moses Lake. We are thrilled you enjoyed your experience with us. It was a pleasure hosting you, and we can't wait to welcome you back.Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

10/10 Excellent

Stephen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2023

10/10 Excellent

gary

Séjour de 2 nuits en juin 2023

10/10 Excellent

Luciana, Sequim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juin 2023

10/10 Excellent

Lester

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The only issue I had was the soda at the front desk was warm. I like my soda cold without ice.
Séjour de 1 nuit en juin 2023
Réponse de General Manager le 15 juin 2023
Good Morning Lester,Thank you so much for the perfect rating. Despite the soda being a bit warmer, we hope that you made plenty of stellar memories during your visit. We loved having you and we can't wait to welcome you back to Comfort Suites – Moses Lake. Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

6/10 Satisfaisant

tina

Les points faibles : Personnel et service
the girls at the desk were not friendly.
Séjour de 1 nuit en juin 2023
Réponse de General Manager le 15 juin 2023
Good Morning, Tina, We want every guest to receive a warm welcome, so we're very sorry that this was the impression you had. Our goal is always to provide friendly and courteous service, and we assure you that your remarks will be discussed internally. We can't change the past, but we hope we'll have the opportunity to serve you in the future to show you our true spirit of hospitality. Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

10/10 Excellent

Nancy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Well located off the I90. 40minutes east from the Gorge Amphitheater.
Séjour de 1 nuit en juin 2023
Réponse de General Manager le 13 juin 2023
Good Morning Nancy,Thank you for choosing Comfort Suites – Moses Lake. It sounds like our convenient location worked perfectly for your trip! Come back soon!Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

10/10 Excellent

Janet

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juin 2023

10/10 Excellent

Janet

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was perfect. Very friendly staff. Clean and handy. Comfortable bed and pillows.
Séjour de 2 nuits en juin 2023
Réponse de General Manager le 6 juin 2023
Good Morning Janet,We were happy to provide you with clean, comfortable accommodations, and we're glad our friendly staff made you feel welcome. Thank you for your kind words. Please come stay at Comfort Suites – Moses Lake again soon!Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

8/10 Bien

Teresa

Les points forts : Propreté
Noisy neighbors
While the room was clean, it is rather dated. The sofa bed was terrible. Could feel every spring. Could use an upgrade to thicker memory foam. The people above us must have had a child with energy to spare. Someone was running back and forth nonstop for over 2 hours between 10pm and midnight. We had to call the front desk twice to get the issue resolved. Lost some sleep due to this. Otherwise acceptable stay.
Séjour de 1 nuit en mai 2023
Réponse de General Manager le 2 juin 2023
Good Afternoon Teresa,It was an honor to have you as our guest at Comfort Suites – Moses Lake, and we truly appreciate you taking the time to share your feedback. While we are sorry about the noise from the room above, we appreciate you giving our team a chance to remedy the situation. We are glad you enjoyed your stay and found our rooms to be nice and clean. Your constructive comments will be shared internally as we continue to improve, and we hope to have an opportunity to welcome you back on future visits to the area.Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

8/10 Bien

Luis

Séjour de 1 nuit en mai 2023

10/10 Excellent

George, Port Angeles

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2023

4/10 Médiocre

WILLIAM

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The room was dirty, the shower is broken, the towel rack is falling off the walls. Lamps didn’t work. Breakfast was a joke, no forks, out of most food, plates gone and only bowls. Juice machine was mostly water with little juice. No coffee, no food in small cooler ie-yogurt and hard boiled eggs. Sad and very disappointing stay.
Réponse de General Manager le 12 mai 2023
Good morning William,We appreciate you taking the time to notify us of your recent experience at our property. It greatly saddens us to hear we were unable to meet your expectations and that you were disappointed with your stay and with the breakfast provided. Please accept our sincere apologies for any issues you encountered with your room and if it had not been cleaned to our usual high standards. We will address the concerns you raised internally and work with our team to review where improvements need to be made. We consider all feedback an opportunity to continually monitor guest satisfaction and where we need to be doing better. Thank you for sharing your insightful comments.Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

10/10 Excellent

Aaron

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Will not stay here again.
Séjour de 1 nuit en avril 2023
Réponse de General Manager le 2 mai 2023
Good Morning Aaron,While we always appreciate a five-star rating, we are saddened and confused by your comment. We welcome all feedback, positive and constructive; however, if there was something that you were unhappy with, please reach out to us and let us know. The last thing we want to do is leave you with a poor impression of us.Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

10/10 Excellent

Lori

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2023

10/10 Excellent

Richard

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Hotel staff are exceptional. Breakfast staff are outstanding. Best breakfast have experienced at a motel.
Séjour de 1 nuit en mars 2023
Réponse de General Manager le 25 mars 2023
Good Morning, Richard,Thank you for sharing your wonderful experience at Comfort Suites – Moses Lake. Hosting your stay was the ultimate pleasure, and we are delighted you enjoyed our delicious breakfast selections and friendly staff. We cannot wait to welcome you back, so please return soon for another five-star visit. Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

8/10 Bien

Robb

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was not always available. Needed to ring the bell each time to get someone to the counter. Room was pretty good, a little dated. Room heater/air conditioner cover was broken; also the machine lacked a full air on setting so that the machine did not cycle on and off all night. Elevator was slow.
Séjour de 3 nuits en février 2023
Réponse de General Manager le 8 mars 2023
Good Morning Robb,It was a pleasure to have you stay with us during your recent visit. We appreciate you taking the time to share your insightful feedback. Our team strives to provide a perfect experience for all of our guests and we apologize that our accommodations did not meet your expectations. We have notified our maintenance staff about your comments to ensure they are properly addressed. It is our hope that you will consider staying with us again in the future so that we can deliver the type of visit you deserve with all the comforts of home.Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

10/10 Excellent

Cameron

Voyage en famille, Voyage avec des animaux de compagnie, Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
What a beautiful hotel at an affordable price. The room was clean, large and decorated as well as any hotel at twice the price. The front desk staff were warm, friendly and helpful. A at a time where a “C” seems surprisingly good!!
Séjour de 1 nuit en février 2023
Réponse de General Manager le 19 févr. 2023
Dear Cameron, It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. From our dedicated team and excellent value to our high standards of cleanliness, we strive to exceed expectations with every visit. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!