This hotel cannot be classified as excellent, the facilities are quite old and unmaintained and the staff is not very professional, because they do not provide the minimum information you should receive in a hotel, like breakfast time and place, etc. The room was very cold because a window was left open behind the curtain and the heater took a long time to start to warm the large room a little bit. As we telephoned to say that we will be arriving by 9 p.m., they could have closed the room window previously and, to be kind, turn on the heater in advance, so we would not freeze in the room like we did.
Apart from that, the breakfast was good, but lacked sweet pastries such as croissants or similar. The shower also worked very well. The hotel is located about 15 min by car from the center of Trier and we probably could've found better and cheaper hotels in Trier closer to the center of the town.
