Bain à remous extérieur

Avis sur Best Western Plus Buckingham International

4 out of 5
Best Western Plus Buckingham International
1130 Nepean Highway, Highett, VIC

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 448 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 397 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 113 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 33 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 10 avis sur 1001." "

8,8/10

Propreté

8,8/10

Personnel et service

8,4/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

8/10 Bien

JEAN-MICHEL

Les points forts : Propreté et confort de la chambre
Bon rapport qualité/prix
Hotel vieillot mais bon rapport qualité/prix

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Bon rapport qualité/prix
Hotel en périphérie de la ville donc une voiture est nécessaire. Bon rapport qualité/prix

10/10 Excellent

Martine & Miche, Polynésie française

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel et personnels accueillants.
Chambre : propre, spacieuse et confortable. Personnels : accueillants et serviables. Restaurant : petit déjeuner copieux en self service. Dîner excellent (cuisine française). Hôtel proche de la plage et d'un Westfield. Facile d'accès, parking gratuit. Bon séjour dans cet hôtel.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon rapport qualité/prix mais nécessite 1 voiture
Hôtel très calme avec une petite salle de sport très pratique et un restaurant très correct.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
HOTEL TRES AGREABLE
Nous avons passé un excellent séjour dans cet hôtel très confortable et très calme. Nous avons apprécié l'accueil et la gentillesse du personnel. Une bonne expérience.

8/10 Bien

Kian Wei

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Safe
Séjour de 6 nuits en mars 2024
Réponse de Front Office Manager le 18 mars 2024
Dear Kian ,Thank you for reviewing us during your recent stay with us.We look forward to welcoming you back to Buckingham International soon.

8/10 Bien

lisa

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
3rd time stay from overseas. clean, safe and super close to public transit -
Séjour de 23 nuits en janvier 2024
Réponse de Front Office Manager le 5 févr. 2024
Dear Lisa ,We're delighted that you had a great experience at our hotel! Your feedback is appreciated, and we look forward to serving you again in the future

4/10 Médiocre

Catherine

Voyage en famille
Les points forts : Propreté et personnel et service
The staff tried to deal with a difficult situation the best they could and were all polite and friendly. Unfortunately, there was renovation work going on that we weren't aware of beforehand. We were first told our original room wasn't available and were given two rooms as we wanted 2 beds. After going to these rooms, we were told there was actually a suitable room which turned out to be the room we'd originally booked but it was beside a room being renovated so at 9am the drilling started. After being out a couple of times, my elderly mother needed a rest in the afternoon which wasn’t possible with the noise. I talked to management who said the work would continue until 6ish. They finally offered my mother the use of a quiet room to rest for a few hours and i went out again. We didn’t want to pack up again and move to a room with an added fold-down bed, as we were leaving the following morning and were told there would be no work the next day. Unfortunately that wasn’t the case and work started at 8am!
Séjour de 2 nuits en janvier 2024
Réponse de Front Office Manager le 5 févr. 2024
Dear Catherine ,We're sorry to hear about your less-than-perfect experience. Please accept our apologies for any inconvenience you encountered during your stay. We take all our guest feedback seriously and will use it to improve our services.We trust you that you will consider giving us another chance to exceed your expectations.

4/10 Médiocre

Gareth

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Room was surface clean to be fair but in poor condition, drab, chipped furniture, reception staff on arrival equally lacklustre unfortunately but then again not much to work with. Looks like a much needed refurbishment is underway but I wouldn’t recommend staying here for a while or until it’s possible to confirm the work is complete.
Séjour de 1 nuit en janvier 2024
Réponse de Front Office Manager le 18 janv. 2024
Dear Gareth ,Anticipation is building as our hotel undergoes an extraordinary transformation to improve the hotel experience for you, our most valued guest.We apologize for any inconvenience and appreciate your understanding during this exciting time.We promise when it is all done it will have been worth the wait and your patience.

8/10 Bien

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Front Office Manager le 17 janv. 2024
Dear Paul ,Thank you for rating us.

8/10 Bien

Takahiko

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
メルボルンとモーニントン半島の中間あたりにあり、ドライブに便利でした。
Séjour de 1 nuit en janvier 2024
Réponse de Front Office Manager le 12 janv. 2024
レビューしていただきありがとうございます。 皆様のお越しを心よりお待ちしております。

8/10 Bien

Prof Peter

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Pretty good suburban motel
Generally very good with some small but important issues - shower water huge variation in temperature, the room phone was not connected to wall so you could not contact reception and free bottle of wine or arrival moved to on departure
Séjour de 3 nuits en décembre 2023
Réponse de Front Office Manager le 27 déc. 2023
Dear Peter ,We appreciate your feedback and apologize for any shortcomings you encountered during your stay.Your input is invaluable in helping us make necessary improvements. We hope to have the opportunity to provide you with a better experience on your next visit.

10/10 Excellent

Christina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I would stay here again!
The room was extremely comfortable and the double glazing meant that despite the room facing the Nepean Highway there was no noise.
Séjour de 3 nuits en décembre 2023
Réponse de Front Office Manager le 18 déc. 2023
Dear Christina,Thank you for the glowing review. We look forward to welcoming you back to Buckingham International soon.

8/10 Bien

Bob

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Front Office Manager le 18 déc. 2023
Dear Bob,Thank you for rating us.

8/10 Bien

Kurt

Les points forts : Propreté et confort de la chambre
Séjour de 3 nuits en décembre 2023
Réponse de Front Office Manager le 11 déc. 2023
Dear Kurt ,Thank you for rating us. We look forward to welcoming you back to Buckingham International soon.

10/10 Excellent

Leonie

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Front Office Manager le 11 déc. 2023
Dear Leonie ,Thank you for 5-star rating. We look forward to welcoming you back to Buckingham International soon.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely 3BR Apartment
Had a very comfortable stay at their 3 bedroom apartment. Very spacious and homey. Whole house/villa to ourselves with its own parking space. Cleanliness has room for improvement (dusty floors) but daily housekeeping provided so it was ok. Comfy beds, lovely showers. Check in and out was a breeze too using Hotels.com. Highly recommend.
Séjour de 7 nuits en novembre 2023
Réponse de Front Office Manager le 11 déc. 2023
Dear guest,We're delighted to hear that you had such a fantastic experience during your stay at our hotel! Our team works hard to ensure our guests feel comfortable and well taken care of.We appreciate your kind words and hope to have the pleasure of hosting you again soon.

10/10 Excellent

Helen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Reasonable price
Séjour de 1 nuit en novembre 2023
Réponse de Front Office Manager le 29 nov. 2023
Dear Helen,Thank you for the 5 out of 5 rating and we are glad you enjoyed your stay with us.We look forward to welcoming you back to Buckingham International soon.

10/10 Excellent

Josh

Voyage en famille avec de jeunes enfants, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved the space of the apartment we were given. The staff were very positive and nice to talk with. We would definitely stay here again if we needed to stay near this area in Melbourne again.
Séjour de 2 nuits en novembre 2023
Réponse de Front Office Manager le 28 nov. 2023
Dear Josh,Thank you for taking the time and providing us with such wonderful feedback.I am pleased to read that you had enjoyed your stay with us and that our team has provided the level of service we are striving to achieve.We hope to welcome you back in not too distant future.

6/10 Satisfaisant

Jim

Séjour de 1 nuit en novembre 2023
Réponse de Front Office Manager le 11 déc. 2023
Dear Jim ,Thank you for rating us.

10/10 Excellent

Damien

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quiet and friendly staff.
Séjour de 2 nuits en novembre 2023
Réponse de Front Office Manager le 6 nov. 2023
Dear Damien,We are glad that you enjoyed your stay with us . Our team works hard to ensure our guests feel comfortable and well taken care of.We appreciate your kind words and hope to have the pleasure of hosting you again soon.

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Front Office Manager le 6 nov. 2023
Dear David ,Thank you for the rating of 5 out of 5. We look forward to welcoming back you to Buckingham International soon.

6/10 Satisfaisant

Mark

Good
Séjour de 1 nuit en octobre 2023
Réponse de Front Office Manager le 1 nov. 2023
Hi Mark,We glad you enjoyed your stay with us. We look forward to welcoming you back to Buckingham International soon.

2/10 Horrible

jonathan

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Front Office Manager le 30 oct. 2023
Dear Jonathan ,Firstly, I would like to thank you for the feedback. Here at Buckingham International, we pride ourselves on our service and it is very sad to hear that your experience with us was not up to the mark.We take guest reviews very seriously and can assure you that the feedback has been passed on to all departments for immediate changes and training wherever possible.We apologise for everything you had to go through and would love to make it up to you on your next visit.

6/10 Satisfaisant

Eve

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Needs a good clean. The spa bath was dirty . Couldn't mke a decent cip of coffee
Séjour de 1 nuit en octobre 2023
Réponse de Front Office Manager le 30 oct. 2023
Dear Eve,Thank you for taking the time to tell us about your recent experience.Your feedback is very important to us, and we are saddened to hear that this stay did not meet your expectations. Please rest assured that we are taking the appropriate measures to address your concerns and prevent future occurrences. At Buckingham International, we continuously strive to exceed guest expectations.We hope that you will allow us to better serve you in the future.

8/10 Bien

Peter, Murrumbeena

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Helpful and friendly staff, surprisingly good restaurant, lovely exterior and very convenient location close to Southland shopping centre.
Séjour de 1 nuit en octobre 2023
Réponse de Front Office Manager le 30 oct. 2023
Dear Peter ,We're delighted to hear that you had such a fantastic experience during your stay at our hotel!Our team works hard to ensure our guests feel comfortable and well taken care of.We appreciate your kind words and hope to have the pleasure of hosting you again soon.

10/10 Excellent

ron

Voyage en groupe
Les points forts : Propreté et personnel et service
Location is fantastic
Séjour de 1 nuit en octobre 2023
Réponse de Front Office Manager le 23 oct. 2023
Dear Ron ,We are glad you enjoyed your stay and were able to take advantage of our location.We look forward to welcoming you back to Buckingham International soon.

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Front Office Manager le 23 oct. 2023
Dear Micheal ,Thank you for 10 out of 10 rating !

8/10 Bien

Cate

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean and tidy
Séjour de 2 nuits en octobre 2023
Réponse de Front Office Manager le 16 oct. 2023
Dear Cate ,Thank you for your review. We are glad that you enjoyed your stay and looking forward to welcoming you to Buckingham International soon.

6/10 Satisfaisant

Karlie

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Front Office Manager le 11 oct. 2023
Dear Karlie ,Thank you for rating us.

6/10 Satisfaisant

Nathan

Séjour de 2 nuits en septembre 2023
Réponse de Front Office Manager le 2 oct. 2023
Dear Nathan ,Thank you for rating us. We looking forward to welcoming you back to Buckingham International soon.

4/10 Médiocre

Pelagia

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean room and great staff - friendly and welcoming Very uncomfortable bed, mini fridge had a bad stench, humming/vibrating noise through wall, very noisy guests next door talking all night, playing music late and cars too noisy
Séjour de 1 nuit en septembre 2023
Réponse de Front Office Manager le 27 sept. 2023
Dear Pelagia,Thank you for taking the time to write a review on your recent stay with us.I am sorry to see that some aspects of your stay were not up to your expectations. In regards to your concerns with the room, we have a Duty Manager available 24 hours to assist with maintenance requests. In the instance we cant resolve the issue immediately, we offer guests alternate options of resolution. I am sorry if you did not experience this. We have taken your feedback on board and made substantial improvements across the board in order to deliver more consistent standards of service throughout our hotel.I do hope you give us another opportunity to be of service and turn around your experience.

8/10 Bien

Blanqui

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was friendly and professional. Room was clean and tidy. We had our breakfast there for a very good price considering it was a buffet I want to highlight the proactive customer service of the staff who was attending today 26/09 at the buffet area in the restaurant
Séjour de 1 nuit en septembre 2023
Réponse de Front Office Manager le 27 sept. 2023
Dear Blanqui ,We're delighted to hear that you had such a fantastic experience during your stay at our hotel! Our team works hard to ensure our guests feel comfortable and well taken care of.We appreciate your kind words and hope to have the pleasure of hosting you again soon!

6/10 Satisfaisant

SANNE

Séjour de 7 nuits en septembre 2023
Réponse de Front Office Manager le 25 sept. 2023
Dear Sanne,Thank you for rating us. We looking forward to welcoming you back to Buckingham International soon.

8/10 Bien

Shane

Les points faibles : Équipements
No signage to town house dirty inside hot water not hot cooking utensils no egg slide or rings frypan needs replaced
Séjour de 2 nuits en septembre 2023
Réponse de Front Office Manager le 18 sept. 2023
Dear Shane,Thank you for taking the time to review your stay with us at Buckingham International.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Médiocre

Greg

Voyage en couple
Les points forts : Propreté et personnel et service
Executive spa room was not what was advertised tv did not work properly stopped working all night and was the same in the morning. Checked in at 2.15 and room was still getting cleaned. Unimpressed
Séjour de 1 nuit en septembre 2023
Réponse de Front Office Manager le 11 sept. 2023
Dear Greg ,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Fiona, Salisbury Downs

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We have stayed here a few times and each time it is clean and the staff always friendly. Will definitely be back to stay.
Séjour de 4 nuits en août 2023
Réponse de Front Office Manager le 11 sept. 2023
Dear Fiona ,We are glad that you enjoyed your stay with us. We look forward to welcoming you back to Buckingham International soon.

10/10 Excellent

Liz

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very very comfortable beds, quiet, and friendly. Will stay again.
Séjour de 2 nuits en septembre 2023
Réponse de Front Office Manager le 8 sept. 2023
Dear Liz ,We are glad you enjoyed your stay with us. We look forward to welcome you back to Buckingham International soon.

10/10 Excellent

Susan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was happy overall with my stay. I have no negative feedback.
Séjour de 4 nuits en août 2023
Réponse de Front Office Manager le 8 sept. 2023
Dear Susan,Thank you for the glowing feedback and 5-star rating. We look forward to welcoming you back to Buckingham International soon.

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A bit dated
Séjour de 1 nuit en septembre 2023
Réponse de Front Office Manager le 8 sept. 2023
Dear Michael,Thank you for the 5 out of 5 rating. We looking forward to welcoming you back to Buckingham International soon.

6/10 Satisfaisant

Lynda

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 2 nuits en août 2023
Réponse de Front Office Manager le 8 sept. 2023
Dear Lynda ,Thank you for rating us.

8/10 Bien

Julie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was easy to find and enter and parking good. Pleasant staff. Super clean. All expected utilities. The property is however quite old and looking tired now, a reno due?
Séjour de 1 nuit en août 2023
Réponse de Front Office Manager le 28 août 2023
Dear Julie ,Thank you for the review and we glad you enjoyed your stay with us. We currently going through renovation as we speak and estimated to finish the back block by end of this year. We look forward to welcome you back to Buckingham International soon.

6/10 Satisfaisant

kerrin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Staff were lovely, and room was clean. But everything is outdated. Bed was small and in wrong position. At least it needed to be against the centre of the wall. Not directly under the heating . Lacking general supplies too.
Séjour de 1 nuit en août 2023
Réponse de Front Office Manager le 22 août 2023
Dear Kerrin ,Thank you for taking time to review your stay with us.Our hotel is going under renovation now and the the issues you mentioned will be addressed as well. We look forward to welcome you back at Buckingham International soon.

4/10 Médiocre

Andrew

Les points faibles : Personnel et service
Admin run around with trying to change booking
Séjour de 3 nuits en août 2023
Réponse de Front Office Manager le 8 sept. 2023
Dear Andrew,n behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Bien

Stephen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en août 2023
Réponse de Front Office Manager le 17 août 2023
Dear Stephen,Thank you for rating us.

10/10 Excellent

Henry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2023
Réponse de Front Office Manager le 17 août 2023
Dear Henry ,Thank you for 10 out of 10 rating.

10/10 Excellent

Julie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Weekend getaway
Room met our expectations Good place to stay Close to Southlands shopping centre We have stayed here many times and the service is wonderful Thankyou
Séjour de 1 nuit en juillet 2023
Réponse de Front Office Manager le 4 août 2023
Dear Julie ,Thank you for the glowing review. We are gald that you took the advantage out of our location. We look forward to welcome you back at Buckingham International soon.

10/10 Excellent

Henry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juillet 2023
Réponse de Front Office Manager le 31 juil. 2023
Dear Henry ,Thank you for rating us 10 out of 10.

8/10 Bien

Thierry

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay. Very close to nice restaurants and shopping centre. Has a lical French restaurant I will try next time. Shame no microwave in room. All together, a pkace I would recommend.
Séjour de 2 nuits en juillet 2023
Réponse de Front Office Manager le 31 juil. 2023
Dear Thierry,Thank you for the glowing review. We are glad that you enjoyed your stay with us.We look forward to welcome you at Buckingham International.

6/10 Satisfaisant

Fabio

Séjour de 1 nuit en juillet 2023
Réponse de Front Office Manager le 17 août 2023
Dear Fabio ,Thank you for rating us.