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Avis sur Holiday Inn Resort Montego Bay All-Inclusive

3.5 out of 5
Holiday Inn Resort Montego Bay All-Inclusive
Rose Hall, St. James, Montego Bay, Saint James

Avis

7,0

Bien

Note des voyageurs de 10 (Excellent), d’après 681 avis sur 2400." "
Note des voyageurs de 8 (Bien), d’après 656 avis sur 2400." "
Note des voyageurs de 6 (Satisfaisant), d’après 461 avis sur 2400." "
Note des voyageurs de 4 (Médiocre), d’après 284 avis sur 2400." "
Note des voyageurs de 2 (Horrible), d’après 318 avis sur 2400." "

7,6/10

Propreté

7,4/10

Personnel et service

7,0/10

Équipements

6,8/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

6/10 Satisfaisant

MARIE

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
Chambre trop humide même avec la clim... Courant d'air dans tout hôtel... Personnel de l'accueil très désagréable... Personnel des réservations des restaurants très désagréables... Le son trop fort lors des spectacles, plus aucun plaisir à écouter...
Séjour de 7 nuits en janvier 2024

10/10 Excellent

isabelle

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Emplacement exceptionnel
Séjour de 2 nuits en novembre 2023

6/10 Satisfaisant

Eric

Voyage en couple
Les points forts : Propreté et personnel et service
La nourriture elle etait tres bonne mais c est tres bruyant du a la mauvaise qualite de l equipement sonore
Séjour de 7 nuits en mars 2023

6/10 Satisfaisant

Riccardo

C’est plutôt un 3*, très moyen de tous les points de vue: qualité des plats, les chambres et le personnel en général.

8/10 Bien

Wuiner Junior

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Au niceau qualité prix; c'était bien !
Séjour de 7 nuits en novembre 2022

6/10 Satisfaisant

Leandro

Séjour de 4 nuits en octobre 2022

8/10 Bien

Paul

Voyage en couple
Les points forts : Personnel et service
We had a wonderful time only cons was the elevator broken down at building 2 where we were staying it caused alot of inconvenience also property needed an upgrade. other than that food great entertainment also was good ,Staff also taxi drivers where very professional.
Séjour de 5 nuits en avril 2024

10/10 Excellent

Chioma

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My experience here was Great and I will be coming again. Staff was so great and the amenities that they offered were great. The food was soo good and for me the best meals where from the hibachi place, the oxtails, the jerk chicken, and the BURGERS!! If you are looking for a budget friendly vacation with your family. Try this resort you’ll have a great time!
Séjour de 3 nuits en avril 2024

6/10 Satisfaisant

Kadian

The food needs to be better! I have not had one tasty meal in all my visit, or previous visits.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Jade

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en février 2024

4/10 Médiocre

Sandra

Voyage en groupe
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
There is no early check in. When you do return to the front desk to get your key you have to wait in a long line for a second time. TV and phone did not work. Shower handle broke off in the middle of the night with the water running and it took staff 45 minutes to come to the room. Dirt stains seen around bed on the floor and against the walls. The only decent food was in the Jamaican Restaurant and the seafood restaurant. Service poor in the buffet. There is no late checkout.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Alexis

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing staff, beautiful scenery, very clean, quiet, lots of souvenirs you can buy, delicious food! Highly recommend.
Séjour de 4 nuits en avril 2024

6/10 Satisfaisant

Jenny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This property is people who wants to relax.
Séjour de 4 nuits en janvier 2024

8/10 Bien

Marjorie

Les points forts : Propreté et infrastructures et conditions de l’hébergement
I like that the property was close to the airport, the beach was fantastic and the options for Jamacian foods to choose from was very good! The staff could be more friendly and attentive The experience was very positive and I would return and recommend to friends and family!
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Jennifer

Voyage en famille, Voyage en groupe
Les points forts : Propreté et personnel et service
I have been to this resort multiple times. This was my third trip. I have stayed at this location all 3 times. I would say that it was nice for the money you pay. This time however it was nice but just less. They were short staffed which you wouldn't be able to tell. From the servers to the maids they are all friendly and helpful. My only major complaint is that there was no music at the adult pool. I would be less upset if I wasn't told it had been out for months. Music is the best part of the pool with dancing and singing and learning of the reggae music.
Séjour de 7 nuits en avril 2024

10/10 Excellent

Tara Lavette

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff is very friendly and helpful. The bar tender at the Jerk Hut is the Best Bar Tender there…
Séjour de 3 nuits en avril 2024

6/10 Satisfaisant

Victoria

Voyage en famille
Not enough entertainment at the hotel. Also, food was not great.
Séjour de 2 nuits en avril 2024

4/10 Médiocre

Ravi

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Would not recommend staying here, need lots of improvement including food section
Séjour de 4 nuits en avril 2024

8/10 Bien

Reilly Laine

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Most of the staff were so friendly!! Good stay for the price!!
Séjour de 10 nuits en avril 2024

8/10 Bien

Delroy

Les points forts : Propreté et infrastructures et conditions de l’hébergement
I like the staff,jerk chicken wasn’t so up to standard
Séjour de 3 nuits en avril 2024

6/10 Satisfaisant

Susanne

It was okay.
Séjour de 7 nuits en avril 2024

8/10 Bien

Inas

Voyage en famille
The resort is nice with nice pool and decent food options. The beach is not good. The water is full of reefs and seaweeds. If you like the seawater you will need to get transportation to other beaches around 15-20 min drive.
Séjour de 6 nuits en avril 2024

4/10 Médiocre

Jason

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Could be upgraded big time and food is horrible.
Séjour de 3 nuits en avril 2024

6/10 Satisfaisant

ERROL

Voyage en famille
Les points forts : Propreté et équipements
.
Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Catherine

Voyage en famille
Les points forts : Personnel et service
We were not able to check in until 6pm. They did have a waiting area but since we arrived at 1pm it was a long wait. Getting to the room was challenging due to the number of elevators out of order and stair wells for emergency use only. Our room was clean, but lacked towels and linen for the pullout sofa. We thought the room would have facility info- dining hours, map, amenities, etc., but it did not. We missed dining at the restaurants because of limited availability and nights closed. The staff, other than at guest services, were phenomenal- friendly, personable but still holding guests to certain standards. We were disappointed at the number of events cancelled and facilities not open. Teen/video game area was flooded and looked to have been out of order for many months. Most ice machines/water were missing and about half the remaining ones did not work. There were frequently no glasses for drinks or mugs for coffee at meal times.
Séjour de 3 nuits en avril 2024

8/10 Bien

Sarah

Voyage en couple
Overall lovely stay. Pool and beach facilities great. Check in and check out could have been smoother, quiet a long queue and a lengthy process. Taxis to excursions are expensive, $30 plus for one way trips. I would get a hotel nearer the centre if I was visiting again
Séjour de 3 nuits en avril 2024

2/10 Horrible

Zorina

Voyage en couple
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
This hotel needs new management and renovation. Our fifth time in Jamaica and we like to try different places. This holiday got our attention with the deal with it was offering for flight hotel and all inclusive. We arrived and had to wait four hours for room. - the food was horrible no variety, no flavor, either stale or taste like either bland or highly salted. Even the workers said they do not eat the food. After our first night we kept eating outside of the resort. Got to the room finally again after four hours of waiting it was not that clean and the toilet was not working. We kept telling them each day and on day 3 when we came back from the luminous lagoon we came back to our room to find it flooded from the toilet..when we told them we had to wait almost half hour for someone to come and they would not even give us another room or upgrade us. The second night of being there they only served meats of pork which we couldn’t eat. We tried very hard to check out and get a refund on the remaining nights. Expedia also tried very hard to help but when we kept trying to get in touch with a manager at the hotel to approve the email from Expedia..there was never a manager on site which is a complete lie not hotel will ever operate without a manager on duty. Rochaes at the main lobby bar. Our room pieces of wall was falling off. It just horrible. This was a waste of a stay.and this holiday inn really gave a horrible representation to the holiday inn franchise.
Séjour de 5 nuits en avril 2024

8/10 Bien

Michelle, Marietta

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en avril 2024

6/10 Satisfaisant

FARRAH

Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Oral

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The property needs updating
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Ronnie Lee

Voyage en couple
Always had entertainment day and night Resort was definitely dated but they were updating the rooms all around us everyday.
Séjour de 6 nuits en mars 2024

8/10 Bien

John

Voyage en couple
Les points forts : Personnel et service
Very friendly staff, good food. Could have more shade areas including umbrellas as the sun is very hot. High traffic noise at times from the street next to the property. The rooms need upgrading.
Séjour de 7 nuits en avril 2024

6/10 Satisfaisant

Lora Lynette

Voyage en groupe
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
fighting with my door to get into my room.
Séjour de 6 nuits en avril 2024

10/10 Excellent

Premraj

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent
Séjour de 1 nuit en avril 2024

8/10 Bien

Tamirah Nichelle

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I enjoyed my stay here. I love that the beach is right on the resort, and that the resort had different activities that catered to adults or children throughout the day. The buffet food wasn't the best, but there were other options to choose from outside of the buffet that were good, such as the Jerk Hut. My room was clean and nice, and overall I had a great experience. The staff were very helpful and kind.
Séjour de 4 nuits en avril 2024

6/10 Satisfaisant

Everton

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Did a 2 nights unplanned stop sometime last year and was pleased with the property i had to come back for a real vacation but wow what a different a few months make, everything is down by 3 stars from the front desk to the room and the food, the food is like a 4 year old learning to cook.and this is new they need an ID for everyone even if its a new born.
Séjour de 3 nuits en avril 2024

6/10 Satisfaisant

Keith

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The food wasn’t that good. The pool and the beach should be open pass 6pm
Séjour de 4 nuits en avril 2024

2/10 Horrible

Sharon

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service
When we arrived, we were not assisted with our bags. The baggage assistant just chatted and ignored us. He eventually wheeled our bags to the check in area. The front desk staff didnt smile or welcome us to the resort. On our way to the room, a male staff greeted us and was so welcoming. I stopped to register our appreciation. The food, terrible and bland. The drinks were so watered down, it was shameful.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Melisa

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice
Séjour de 2 nuits en avril 2024

10/10 Excellent

Paul

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property was quiet and walkable. The staff was super friendly and helpful. The amenities were kids friendly and diverse. The food was a great variety and delicious. I loved it.
Séjour de 3 nuits en avril 2024

2/10 Horrible

Deshan

Voyage en famille
Les points faibles : Personnel et service
Don’t do it. If you can afford to stay somewhere else-please do. By far the worst experience in my 12 trips to Jam Rock. For every good employee-I estimate at least 9 bad ones. Service is definitely different for different races. The food is terrible., rooms outdated and the service is not good at all. I caught an overpriced taxi from the front desk-and the dude left me-they tried to rob me at the KFC-food was that bad that I had to settle at a fast food restaurant. Don’t do it!
Séjour de 4 nuits en avril 2024

8/10 Bien

Anecia

Voyage en famille
Les points forts : Propreté et personnel et service
It was a great experience.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Shaneka

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024

6/10 Satisfaisant

carmen elisa

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
didnt like people smoking weed around pool at night time
Séjour de 3 nuits en janvier 2024

2/10 Horrible

Winsome Angela

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room smelled of sewage, nothing was done when reported
Séjour de 3 nuits en avril 2024

8/10 Bien

Richard Wayne

Voyage en famille
Les points forts : Propreté
Enjoyed the beautiful beach. Property could use some upgrading, but I think they are working on that. Some of the staff may need a little more training on how not to be rude to quests. This was not overall, but some could use a bit more training with patience. Overall, a nice trip, felt safe, and enjoyed the beach and pools.
Séjour de 6 nuits en avril 2024

8/10 Bien

Maureen

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to the airport.
Séjour de 4 nuits en avril 2024

10/10 Excellent

Jordan

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was amazing and the staff was amazing also.Great budget all inclusive and there is something for everyone
Séjour de 6 nuits en mars 2024

10/10 Excellent

Robert

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The overall experience at this property was great. There was only one take away and that was with the meals. Breakfast was great for the most part. Lunch and dinner weren't that good. Most of the menu items didn't taste anything like Jamaican cooking,and lots of them weren't thoroughly cooked. Other than that, it was a great stay,all the staff members were gorgeous, great service and good entertainment. We enjoyed our stay and I would definitely visit again.
Séjour de 7 nuits en mars 2024

2/10 Horrible

Lauri-Ann

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Our 1st room was newly renovated but had only a kingbed and a very uncomfortabe rollaway bed no sofa bed. So we had to change rooms as the roll away bed would not have been good gor my 13 year old. So they moved us to a room with 2 double beds. But we hardly had toiletries notyhjng tondrink in the room not even a bottle of water. The floors were dirty. Bits of paper all over. The food options were a bit limited and not overly tasty. But i guess i got what i paid for. The shower clogged up. Bad experience..
Séjour de 2 nuits en avril 2024