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Avis sur Extended Stay America Suites Mobile Spring Hill

2.5 out of 5
Extended Stay America Suites Mobile Spring Hill
508 Spring Hill Plaza Ct, Mobile, AL

Avis

6,8
Note des voyageurs de 10 (Excellent), d’après 206 avis sur 787." "
Note des voyageurs de 8 (Bien), d’après 199 avis sur 787." "
Note des voyageurs de 6 (Satisfaisant), d’après 167 avis sur 787." "
Note des voyageurs de 4 (Médiocre), d’après 95 avis sur 787." "
Note des voyageurs de 2 (Horrible), d’après 120 avis sur 787." "

7,0/10

Propreté

7,4/10

Personnel et service

7,0/10

Équipements

6,8/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2019

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
En général très propre par rapport aux précédents et personnel très accueillant et souriant
Séjour de 1 nuit en juillet 2019
Réponse de Hotel Management le 1 août 2019
Thank you for being our guest at Extended Stay America. It’s a pleasure to know you liked our well-kept property and were impressed by the service provided by our courteous associates. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management

8/10 Bien

Melvin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

8/10 Bien

Sharron

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

Danita

Voyage d’affaires
Les points forts : Équipements
Nice
Séjour de 1 nuit en mars 2024

8/10 Bien

Ramonika

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

4/10 Médiocre

Kylee

Voyage en groupe
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The room smelt absolutely awful . Like fish or pets that’s had used the floor as a toilet No pots and pans
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 4 mars 2024
Dear Kylee, We apologize for the unpleasant experience during your visit. Your feedback about the room odor and the absence of utensils is concerning and does not align with our standards. We will address these issues to ensure a more comfortable and well-equipped stay for future guests. Your input is valuable, and we appreciate your understanding. On behalf of everyone here, we invite you to stay with us again the next time you are in the area.Sincerely,Hotel Management

2/10 Horrible

Aimee

Voyage avec des animaux de compagnie, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements
As a cancer survivor I did not enjoyed being insulted by check in girl. Who said I did not look like my id. That there was no way that was me I did lose 45 pounds my hair and self esteem. Thank you for ruining my trip by insulting me so fellow cancer survivors be warn make sure you have multiple pictures that prove you are yourself. The hotel still has not apologize..
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 1 mars 2024
Dear Aimee, Thank you for your review. We apologize for not meeting your expectations. We treat every guest with respect and authentic, friendly service; therefore, we sincerely apologize if this was not your experience. Your feedback will be used to improve our services, and we appreciate your patience. We encourage you to try us again soon. You will have an exceptional stay that you deserve with confidence. Sincerely,Hotel Management

10/10 Excellent

Kimberly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was clean. Staff was very polite. Check in was quick and easy
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 28 févr. 2024
Dear Kimberly, Thank you for staying with us during your recent trip to the city. We are delighted you had an enjoyable and comfortable stay at the location with easy and quick check-in and found the staff polite. Please revisit, and we look forward to serving you again.Sincerely,Hotel Management

8/10 Bien

Natasha S

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

10/10 Excellent

Kiara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable & Clean
Séjour de 2 nuits en janvier 2024
Réponse de Hotel Management le 22 janv. 2024
Dear Kiara, Thank you for posting such kind comments about our time together. We make every effort to provide service that is above and beyond your expectations. We share your words of encouragement with the team. Please return, and we welcome you again at Extended Stay America.Sincerely,Hotel Management

8/10 Bien

Joseph

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
short trip
It was a great price for a short visit to Alabama. We were close to where we needed to be and other than a little outside noise, a great visit.
Séjour de 3 nuits en janvier 2024

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent Value
Great stay with nice staff
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 11 janv. 2024
Dear Guest, Thank you for choosing Extended Stay America for your visit. We are glad you enjoyed your stay, especially our staff service. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management

2/10 Horrible

Ray

Séjour de 1 nuit en janvier 2024

2/10 Horrible

Leda

Séjour de 4 nuits en décembre 2023

10/10 Excellent

Ray

Voyage en famille
Les points forts : Propreté et équipements
Staffing was nice kind and courteous…
Séjour de 1 nuit en janvier 2024

2/10 Horrible

IRMA

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
i didn't like the fact that your night auditor removed our reservation and after being informed of our late arrival time, we phoned from the airport to your toll free phone number. they were able to get someone to the front desk to unlock the door were not allowed to check-in . we had to go to the marriott to get a room in the wee hours of the morning after being dismissed from your property, we traveled from california to mobile for a wedding and was very very very inconvenienced by this action. .affter having followed your late checkin procedure, we were very unhappy with those actions, and intend to seek legal advice on this matter .
Séjour de 3 nuits en décembre 2023
Réponse de Hotel Management le 21 déc. 2023
Dear IRMA, Thank you for the review of your visit to our hotel. Please accept our apologies and every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management

10/10 Excellent

Courtney V

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023

6/10 Satisfaisant

LINAN

Séjour de 3 nuits en octobre 2023

8/10 Bien

Ericia, Houston

Séjour de 1 nuit en octobre 2023

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Noisy and you won’t be able to sleep!
Worse hotel to stay. You’re sleeping in the parking lot. Hear every noise coming from outside and people screaming talking walking around all night. Couldn’t get a sleep not even hour. Checked in around 12am and left by 5 am. Never stay here again and recommend!
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Management le 28 sept. 2023
Dear Guest, Thank you for sharing your experience with us. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff, so we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. We apologize for the noise that caused frustration; we will address this as we never want our guests to be disturbed. We appreciate your patience and look forward to having you stay with us so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management

6/10 Satisfaisant

Rosa

Voyage en famille
Les points faibles : Personnel et service et confort de la chambre
Charged Twice
The stay was okay. It was the fact the hotel charged me again at check in, and I had already paid when I booked my room. The girl at the front desk that night couldn’t explain why, or why the rate was totally different from when I booked the room. Hotels.com is refunding me and I still don’t know why this issue occurred. I’ve never had an issue with any other booking with Hotels.com, so hopefully this won’t happen again.
Séjour de 1 nuit en août 2023
Réponse de Hotel Management le 1 sept. 2023
Dear Rosa. Thank you for sharing your constructive feedback. Please accept our apologies for the inconvenience you experienced due to our staff not being responsive to your queries. We have shared your comments with our team so we can take the appropriate action moving forward. Please reach out to us at the hotel if you want to discuss this further. Thank you once again; we look forward to welcoming you back soon!Sincerely,Hotel Management

2/10 Horrible

Kimberly

Séjour de 1 nuit en août 2023

8/10 Bien

Brett

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Overall good but upscale Motel6
Séjour de 1 nuit en août 2023
Réponse de Hotel Management le 20 août 2023
Dear Brett, Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We appreciate your kind comments and look forward to welcoming you back soon! Sincerely,Hotel Management

8/10 Bien

robert

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Staff was polite. Only question was why is internet service not included?
Séjour de 2 nuits en juillet 2023

4/10 Médiocre

Catherine

Voyage en famille, Voyage d’affaires
Les points forts : Équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Very expensive for what the hotel provides. "Breakfast" is quite poor, the room was dirty and the TV did not work. If it's a hotel for a few hours, it might be worth it, but it wouldn't be a pleasant stay.
Réponse de Hotel Management le 26 juil. 2023
Dear Catherine, Thank you for being our guest and for your valuable feedback. Please accept our apologies for not meeting your expectations. When we receive this type of helpful remarks, it is always shared with the leaders so they are aware of our guests' wishes regarding breakfast choices which assists them in determining future options. Also, we regret the inconvenience caused in your room, and our concerned team is working to improve it. Thank you for taking the time to give us these comments. Please allow us to host you again whenever your travels bring you here.Sincerely,Hotel Management

10/10 Excellent

Ronda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beach trip
Was an awesome stay
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Management le 25 juil. 2023
Dear Ronda, We are happy you chose Extended Stay America for your recent visit to Spring Hill. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management

6/10 Satisfaisant

Denese

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 4 nuits en juillet 2023

4/10 Médiocre

Melissa

Les points faibles : Propreté
Séjour de 2 nuits en juin 2023

8/10 Bien

Deborah

Voyage en famille
Les points forts : Personnel et service
Adequate room, comfortable stay.
Room was adequate for our needs. Was good to be able to have the kitchenette and the laundry room. Floors could’ve used cleaning, we had to wear socks the whole time inside the room, and the bottoms of the socks were filthy after just a day or so. Property is older and is showing it swear, but was still functional.
Séjour de 5 nuits en juin 2023

10/10 Excellent

kea

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Beautiful
Séjour de 2 nuits en juin 2023
Réponse de Hotel Management le 28 juin 2023
Dear Kea, We are delighted you chose to stay with us at Extended Stay America. We appreciate your wonderful comments and are happy to read you enjoyed everything about your time with us. Reviews like yours make it all worthwhile! Thank you for being our guest, and we hope you will revisit us the next time you are in the area. Sincerely,Hotel Management

10/10 Excellent

Omar

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The place was safe, quiet and with easy parking. The check in and check out were very quick
Séjour de 1 nuit en juin 2023

6/10 Satisfaisant

Jeffery

Just okay
Séjour de 1 nuit en juin 2023
Réponse de Hotel Management le 13 juin 2023
Dear Jeffery, Thank you for your recent stay and the candid review. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. We sincerely apologize that this was not your experience. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Sincerely,Hotel Management

2/10 Horrible

Dominick

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Charged me twice for the room. Overall the hotel was ok just competent people would be helpfull
Séjour de 1 nuit en mai 2023
Réponse de Hotel Management le 5 mai 2023
Dear Dominick, Thank you for staying with us and sharing your feedback. We are glad to know that, overall, you liked our property. We are sorry to learn about your concerns regarding these charges. We are looking into this matter. Please don't hesitate to reach out to us at the hotel so we can assist you further. We are committed to providing every guest with an exceptional experience, and we hope to have another opportunity to show you the flawless visit you deserve on your next visit to our area. Thank you once again.Sincerely,Hotel Management

10/10 Excellent

Norman

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We went to MOPARFEST at the Battleship, Saturday. Was only about 10 minutes away. Great value priced ! Like a home away from home! Next year we plan on staying longer!
Séjour de 1 nuit en avril 2023
Réponse de Hotel Management le 2 mai 2023
Dear Norman, Thank you for letting us know about your recent experience at our hotel. Our team strives to ensure a seamless homelike stay for every guest; therefore, we are genuinely pleased to know you enjoyed your time with us and that our hotel served the purpose of your visit. We are also glad you could take advantage of our services and accommodations for a very reasonable price. It was a pleasure hosting you at Extended Stay America, and we look forward to welcoming you back soon.Sincerely,Hotel Management.

10/10 Excellent

Volker

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2023

2/10 Horrible

Hien

Séjour de 4 nuits en avril 2023

2/10 Horrible

Antoine

Bad experience
Séjour de 1 nuit en mars 2023
Réponse de Hotel Management le 16 mars 2023
Dear Antoine, Thank you for taking the time to share your comments. We aim to provide excellent service and exceed our guests' expectations on every visit. However, we failed to do so, and apologize for any concerns that may have kept you from having an outstanding stay. We've shared your concerns with the appropriate individuals, and we're following up to figure out where we went wrong and how we can enhance our service to our guests. Thank you for choosing us for your stay. We hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management

10/10 Excellent

Orlando

Séjour de 2 nuits en novembre 2022

6/10 Satisfaisant

Rovester

Séjour de 1 nuit en septembre 2022

2/10 Horrible

Suzanne

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
They put us in a dirty room! The property was in poor condition! We will never stay there again!
Séjour de 1 nuit en août 2022
Réponse de Hotel Management le 3 sept. 2022
Dear Suzanne, thank you for staying with us. We apologize for the inconvenience on arrival to your suite because our housekeeping staff overlooked some areas in your room. We are committed to making sure this does not happen again. Until we plan to refurbish our hotel, our housekeeping and maintenance team is committed to keeping our facilities clean, fresh, and up-to-date throughout our hotel. We encourage you to try us again in the near future, and we are confident you will enjoy a better stay.Sincerely,Hotel Management

2/10 Horrible

Jim

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Cheap
Séjour de 1 nuit en juillet 2022

6/10 Satisfaisant

Lisa, Leesburg

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Property was run down, not in a great area and had a lot of suspicious looking people hanging around. Would not stay there again.
Séjour de 1 nuit en juillet 2022
Réponse de Hotel Management le 29 juil. 2022
Dear Lisa, thank you for sharing your review. We genuinely care about delivering excellent service and ensuring our guests' comfort, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay. Sincerely, Hotel Management

6/10 Satisfaisant

Ray

Voyage d’affaires
Les points forts : Personnel et service
Séjour de 1 nuit en juillet 2022

8/10 Bien

Brian

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Property is pretty rough. Worried about car getting broken into. Not very clean. No ice makers. Stains on carpet everywhere
Séjour de 1 nuit en juin 2022
Réponse de Hotel Management le 23 juin 2022
Dear Brian, thank you for choosing our hotel. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. We have shared your remark with the housekeeping team to ensure it does not happen again in the future. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing. Sincerely, Hotel Management

2/10 Horrible

Kary

Voyage en famille, Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Would not stay there ever again. Cabinets and dresser were beat up, no plates, no silverware, nothing to cook with, no extra blankets. Acted like they didn’t want to be there and it was a great Inconvenience to serve you.
Séjour de 3 nuits en juin 2022
Réponse de Hotel Management le 22 juin 2022
Dear Kary, thank you for choosing our hotel. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. The dishes for use in the guest suite are kept at the front desk to ensure cleanliness. We are sorry if this was not communicated to you. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management

10/10 Excellent

Christian

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2022

4/10 Médiocre

Eileen

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Desperately needs updating
Séjour de 1 nuit en juin 2022
Réponse de Hotel Management le 11 juin 2022
Dear Eileen, thank you for staying with us. We apologize for anything other than a completely satisfying stay, and we appreciate the feedback. We will share your comments with our team and use them for future improvements. We hope you will give us another opportunity on your next to the city. Sincerely, Hotel Management

10/10 Excellent

Latanya

Séjour de 1 nuit en mai 2022

10/10 Excellent

Greg

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I really enjoyed my stay, when i visit again this is were i would stay 💗 💕
Séjour de 1 nuit en mai 2022
Réponse de Hotel Management le 11 juin 2022
Dear Greg, at Extended Stay America, we are delighted to know you had a wonderful stay. Reviews like yours make all of our efforts worthwhile. Our associates work hard to ensure that every guest has an exceptional stay; therefore, we are delighted we exceeded your expectations. It is always a joy to see our guests excited about returning; we look forward to it. Sincerely, Hotel Management