Avis sur Extended Stay America Suites Mobile Spring Hill
Extended Stay America Suites Mobile Spring Hill
508 Spring Hill Plaza Ct, Mobile, AL
Avis
6,8
7,0/10
Propreté
7,4/10
Personnel et service
7,0/10
Équipements
6,8/10
Infrastructures et conditions de l’hébergement
7,2/10
Écoresponsabilité
Avis
15 sept. 2019
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2019
8/10 Bien
Voyageur vérifié
Voyage en famille
31 juil. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en juillet 2019
Réponse de Hotel Management le 1 août 2019
Thank you for being our guest at Extended Stay America. It’s a pleasure to know you liked our well-kept property and were impressed by the service provided by our courteous associates. On behalf of everyone here, we invite you to revisit us.
Sincerely,
Hotel Management
8/10 Bien
Melvin
21 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Melvin
Séjour de 1 nuit en avril 2024
8/10 Bien
Sharron
11 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sharron
Séjour de 1 nuit en avril 2024
10/10 Excellent
Danita
Voyage d’affaires
25 mars 2024
Les points forts : Équipements
Danita
Séjour de 1 nuit en mars 2024
8/10 Bien
Ramonika
13 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ramonika
Séjour de 1 nuit en mars 2024
4/10 Médiocre
Kylee
Voyage en groupe
3 mars 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Kylee
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 4 mars 2024
Dear Kylee, We apologize for the unpleasant experience during your visit. Your feedback about the room odor and the absence of utensils is concerning and does not align with our standards. We will address these issues to ensure a more comfortable and well-equipped stay for future guests. Your input is valuable, and we appreciate your understanding. On behalf of everyone here, we invite you to stay with us again the next time you are in the area.Sincerely,Hotel Management
2/10 Horrible
Aimee
Voyage avec des animaux de compagnie, Voyage en couple
29 févr. 2024
Les points faibles : Propreté, personnel et service, équipements
Aimee
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 1 mars 2024
Dear Aimee, Thank you for your review. We apologize for not meeting your expectations. We treat every guest with respect and authentic, friendly service; therefore, we sincerely apologize if this was not your experience. Your feedback will be used to improve our services, and we appreciate your patience. We encourage you to try us again soon. You will have an exceptional stay that you deserve with confidence. Sincerely,Hotel Management
10/10 Excellent
Kimberly
27 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kimberly
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 28 févr. 2024
Dear Kimberly, Thank you for staying with us during your recent trip to the city. We are delighted you had an enjoyable and comfortable stay at the location with easy and quick check-in and found the staff polite. Please revisit, and we look forward to serving you again.Sincerely,Hotel Management
8/10 Bien
Natasha S
25 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Natasha S
Séjour de 1 nuit en février 2024
10/10 Excellent
Kiara
21 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kiara
Séjour de 2 nuits en janvier 2024
Réponse de Hotel Management le 22 janv. 2024
Dear Kiara, Thank you for posting such kind comments about our time together. We make every effort to provide service that is above and beyond your expectations. We share your words of encouragement with the team. Please return, and we welcome you again at Extended Stay America.Sincerely,Hotel Management
8/10 Bien
Joseph
11 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
short trip
Joseph
Séjour de 3 nuits en janvier 2024
10/10 Excellent
Voyageur vérifié
10 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent Value
Voyageur vérifié
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 11 janv. 2024
Dear Guest, Thank you for choosing Extended Stay America for your visit. We are glad you enjoyed your stay, especially our staff service. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management
2/10 Horrible
Ray
3 janv. 2024
Ray
Séjour de 1 nuit en janvier 2024
2/10 Horrible
Leda
3 janv. 2024
Leda
Séjour de 4 nuits en décembre 2023
10/10 Excellent
Ray
Voyage en famille
2 janv. 2024
Les points forts : Propreté et équipements
Ray
Séjour de 1 nuit en janvier 2024
2/10 Horrible
IRMA
Voyage en famille
19 déc. 2023
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
IRMA
Séjour de 3 nuits en décembre 2023
Réponse de Hotel Management le 21 déc. 2023
Dear IRMA, Thank you for the review of your visit to our hotel. Please accept our apologies and every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management
10/10 Excellent
Courtney V
Voyage en famille
16 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Courtney V
Séjour de 3 nuits en décembre 2023
6/10 Satisfaisant
LINAN
19 oct. 2023
LINAN
Séjour de 3 nuits en octobre 2023
8/10 Bien
Ericia, Houston
14 oct. 2023
Ericia
Séjour de 1 nuit en octobre 2023
2/10 Horrible
Voyageur vérifié
Voyage en famille
27 sept. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Noisy and you won’t be able to sleep!
Voyageur vérifié
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Management le 28 sept. 2023
Dear Guest, Thank you for sharing your experience with us. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff, so we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. We apologize for the noise that caused frustration; we will address this as we never want our guests to be disturbed. We appreciate your patience and look forward to having you stay with us so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management
6/10 Satisfaisant
Rosa
Voyage en famille
22 août 2023
Les points faibles : Personnel et service et confort de la chambre
Charged Twice
Rosa
Séjour de 1 nuit en août 2023
Réponse de Hotel Management le 1 sept. 2023
Dear Rosa. Thank you for sharing your constructive feedback. Please accept our apologies for the inconvenience you experienced due to our staff not being responsive to your queries. We have shared your comments with our team so we can take the appropriate action moving forward. Please reach out to us at the hotel if you want to discuss this further. Thank you once again; we look forward to welcoming you back soon!Sincerely,Hotel Management
2/10 Horrible
Kimberly
22 août 2023
Kimberly
Séjour de 1 nuit en août 2023
8/10 Bien
Brett
20 août 2023
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Brett
Séjour de 1 nuit en août 2023
Réponse de Hotel Management le 20 août 2023
Dear Brett, Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We appreciate your kind comments and look forward to welcoming you back soon! Sincerely,Hotel Management
8/10 Bien
robert
Voyage d’affaires
31 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
robert
Séjour de 2 nuits en juillet 2023
4/10 Médiocre
Catherine
Voyage en famille, Voyage d’affaires
25 juil. 2023
Les points forts : Équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Catherine
Réponse de Hotel Management le 26 juil. 2023
Dear Catherine, Thank you for being our guest and for your valuable feedback. Please accept our apologies for not meeting your expectations. When we receive this type of helpful remarks, it is always shared with the leaders so they are aware of our guests' wishes regarding breakfast choices which assists them in determining future options. Also, we regret the inconvenience caused in your room, and our concerned team is working to improve it. Thank you for taking the time to give us these comments. Please allow us to host you again whenever your travels bring you here.Sincerely,Hotel Management
10/10 Excellent
Ronda
24 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beach trip
Ronda
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Management le 25 juil. 2023
Dear Ronda, We are happy you chose Extended Stay America for your recent visit to Spring Hill. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management
6/10 Satisfaisant
Denese
Voyage d’affaires
12 juil. 2023
Les points forts : Personnel et service
Les points faibles : Propreté
Denese
Séjour de 4 nuits en juillet 2023
4/10 Médiocre
Melissa
27 juin 2023
Les points faibles : Propreté
Melissa
Séjour de 2 nuits en juin 2023
8/10 Bien
Deborah
Voyage en famille
27 juin 2023
Les points forts : Personnel et service
Adequate room, comfortable stay.
Deborah
Séjour de 5 nuits en juin 2023
10/10 Excellent
kea
Voyage d’affaires
25 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
kea
Séjour de 2 nuits en juin 2023
Réponse de Hotel Management le 28 juin 2023
Dear Kea, We are delighted you chose to stay with us at Extended Stay America. We appreciate your wonderful comments and are happy to read you enjoyed everything about your time with us. Reviews like yours make it all worthwhile! Thank you for being our guest, and we hope you will revisit us the next time you are in the area. Sincerely,Hotel Management
10/10 Excellent
Omar
Voyage d’affaires, Voyage en couple
16 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Omar
Séjour de 1 nuit en juin 2023
6/10 Satisfaisant
Jeffery
11 juin 2023
Jeffery
Séjour de 1 nuit en juin 2023
Réponse de Hotel Management le 13 juin 2023
Dear Jeffery, Thank you for your recent stay and the candid review. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. We sincerely apologize that this was not your experience. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Sincerely,Hotel Management
2/10 Horrible
Dominick
Voyage en groupe
4 mai 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dominick
Séjour de 1 nuit en mai 2023
Réponse de Hotel Management le 5 mai 2023
Dear Dominick, Thank you for staying with us and sharing your feedback. We are glad to know that, overall, you liked our property. We are sorry to learn about your concerns regarding these charges. We are looking into this matter. Please don't hesitate to reach out to us at the hotel so we can assist you further. We are committed to providing every guest with an exceptional experience, and we hope to have another opportunity to show you the flawless visit you deserve on your next visit to our area. Thank you once again.Sincerely,Hotel Management
10/10 Excellent
Norman
Voyage en famille
1 mai 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Norman
Séjour de 1 nuit en avril 2023
Réponse de Hotel Management le 2 mai 2023
Dear Norman, Thank you for letting us know about your recent experience at our hotel. Our team strives to ensure a seamless homelike stay for every guest; therefore, we are genuinely pleased to know you enjoyed your time with us and that our hotel served the purpose of your visit. We are also glad you could take advantage of our services and accommodations for a very reasonable price. It was a pleasure hosting you at Extended Stay America, and we look forward to welcoming you back soon.Sincerely,Hotel Management.
10/10 Excellent
Volker
29 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Volker
Séjour de 3 nuits en avril 2023
2/10 Horrible
Hien
17 avr. 2023
Hien
Séjour de 4 nuits en avril 2023
2/10 Horrible
Antoine
15 mars 2023
Antoine
Séjour de 1 nuit en mars 2023
Réponse de Hotel Management le 16 mars 2023
Dear Antoine, Thank you for taking the time to share your comments. We aim to provide excellent service and exceed our guests' expectations on every visit. However, we failed to do so, and apologize for any concerns that may have kept you from having an outstanding stay. We've shared your concerns with the appropriate individuals, and we're following up to figure out where we went wrong and how we can enhance our service to our guests. Thank you for choosing us for your stay. We hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management
10/10 Excellent
Orlando
13 nov. 2022
Orlando
Séjour de 2 nuits en novembre 2022
6/10 Satisfaisant
Rovester
21 sept. 2022
Rovester
Séjour de 1 nuit en septembre 2022
2/10 Horrible
Suzanne
Voyage en famille
2 sept. 2022
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Suzanne
Séjour de 1 nuit en août 2022
Réponse de Hotel Management le 3 sept. 2022
Dear Suzanne, thank you for staying with us. We apologize for the inconvenience on arrival to your suite because our housekeeping staff overlooked some areas in your room. We are committed to making sure this does not happen again. Until we plan to refurbish our hotel, our housekeeping and maintenance team is committed to keeping our facilities clean, fresh, and up-to-date throughout our hotel. We encourage you to try us again in the near future, and we are confident you will enjoy a better stay.Sincerely,Hotel Management
2/10 Horrible
Jim
31 juil. 2022
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Jim
Séjour de 1 nuit en juillet 2022
6/10 Satisfaisant
Lisa, Leesburg
Voyage en couple
28 juil. 2022
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Lisa
Séjour de 1 nuit en juillet 2022
Réponse de Hotel Management le 29 juil. 2022
Dear Lisa, thank you for sharing your review. We genuinely care about delivering excellent service and ensuring our guests' comfort, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.
Sincerely,
Hotel Management
6/10 Satisfaisant
Ray
Voyage d’affaires
25 juil. 2022
Les points forts : Personnel et service
Ray
Séjour de 1 nuit en juillet 2022
8/10 Bien
Brian
Voyage en famille avec de jeunes enfants
22 juin 2022
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Brian
Séjour de 1 nuit en juin 2022
Réponse de Hotel Management le 23 juin 2022
Dear Brian, thank you for choosing our hotel. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. We have shared your remark with the housekeeping team to ensure it does not happen again in the future. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing.
Sincerely,
Hotel Management
2/10 Horrible
Kary
Voyage en famille, Voyage en groupe
21 juin 2022
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kary
Séjour de 3 nuits en juin 2022
Réponse de Hotel Management le 22 juin 2022
Dear Kary, thank you for choosing our hotel. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. The dishes for use in the guest suite are kept at the front desk to ensure cleanliness. We are sorry if this was not communicated to you. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.
Sincerely,
Hotel Management
10/10 Excellent
Christian
Voyage d’affaires
10 juin 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Christian
Séjour de 1 nuit en juin 2022
4/10 Médiocre
Eileen
8 juin 2022
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Desperately needs updating
Eileen
Séjour de 1 nuit en juin 2022
Réponse de Hotel Management le 11 juin 2022
Dear Eileen, thank you for staying with us. We apologize for anything other than a completely satisfying stay, and we appreciate the feedback. We will share your comments with our team and use them for future improvements. We hope you will give us another opportunity on your next to the city.
Sincerely,
Hotel Management
10/10 Excellent
Latanya
29 mai 2022
Latanya
Séjour de 1 nuit en mai 2022
10/10 Excellent
Greg
Voyage en famille
22 mai 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Greg
Séjour de 1 nuit en mai 2022
Réponse de Hotel Management le 11 juin 2022
Dear Greg, at Extended Stay America, we are delighted to know you had a wonderful stay. Reviews like yours make all of our efforts worthwhile. Our associates work hard to ensure that every guest has an exceptional stay; therefore, we are delighted we exceeded your expectations. It is always a joy to see our guests excited about returning; we look forward to it.
Sincerely,
Hotel Management