Avis sur Holiday Inn Express & Suites Mall of America - MSP Airport, an IHG Hotel
Holiday Inn Express & Suites Mall of America - MSP Airport, an IHG Hotel
7801 12TH Ave S, Bloomington, MN
Avis
8,8
Excellent
9,2/10
Propreté
9,0/10
Personnel et service
8,8/10
Équipements
9,2/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
21 nov. 2023
Séjour de 1 nuit en novembre 2023
Réponse de Katie le 24 nov. 2023
Jean-Claude, Your positive review made our day! We're thrilled to have provided you with a great experience. If there's ever anything we can do to make your next visit even better, please don't hesitate to reach out. Thank you for choosing us!
8/10 Bien
Douglas
Voyage en groupe
18 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Douglas
Séjour de 1 nuit en avril 2024
Réponse de Katie le 18 avr. 2024
Douglas, Thank you for taking the time to share your feedback with us. We are glad to hear that you found our airport parking service convenient during your stay.However, we noticed that you rated your overall experience as 4 out of 5, and we would like to understand how we could have improved to earn a higher rating from you. Your input is invaluable to us as we continuously strive to enhance our services and exceed our guests' expectations.If there are any specific areas where you feel we could have done better, please do not hesitate to let us know. We genuinely value your feedback and would be grateful for any suggestions you may have.Thank you once again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future and provide you with a flawless 5-star experience.
8/10 Bien
Valerie, San Jose
Voyage en famille
17 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Valerie
Séjour de 3 nuits en avril 2024
Réponse de Katie le 18 avr. 2024
Valerie, Thank you for sharing your positive feedback with us! We are delighted to hear that you found your room to be spacious and clean during your stay.Maintaining a clean and comfortable environment for our guests is one of our top priorities, and we are thrilled that we were able to meet your expectations in this regard.We truly appreciate your kind words and hope to have the opportunity to welcome you back for another enjoyable stay in the future.
10/10 Excellent
Jenifer
Voyage en famille
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jenifer
Séjour de 2 nuits en avril 2024
Réponse de Katie le 18 avr. 2024
Jenifer, Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you found our team to be super nice and helpful during your stay.Providing excellent customer service is one of our top priorities, and we are delighted that our team members were able to enhance your experience with their friendliness and assistance.Your kind words serve as a great encouragement to all of us here, and we truly appreciate your feedback. Should your travels bring you back to the area, we would be honored to welcome you again and ensure that your next stay is just as enjoyable.Thank you once again for choosing to stay with us, and we look forward to the opportunity to host you again in the future.
8/10 Bien
Michael
16 avr. 2024
Les points forts : Personnel et service
Michael
Séjour de 1 nuit en avril 2024
Réponse de Katie le 18 avr. 2024
Michael, Thank you for sharing your feedback with us. We are delighted to hear that you had an enjoyable stay overall.However, we noticed that you rated your experience as 4 out of 5, and we would love to know how we could have made it even better. Your input is invaluable to us as we strive to continuously improve our services and exceed our guests' expectations.If there are any specific areas where you feel we could enhance your experience, please do not hesitate to let us know. We genuinely value your feedback and would be grateful for any suggestions you may have.Thank you once again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future and provide you with a flawless 5-star experience.
4/10 Médiocre
Terri
14 avr. 2024
Les points faibles : Propreté
Terri
Séjour de 2 nuits en mars 2024
Réponse de Monique le 16 avr. 2024
Thank you for staying with us
2/10 Horrible
Jacob, Stanton
14 avr. 2024
Jacob
Séjour de 1 nuit en avril 2024
Réponse de Monique le 14 avr. 2024
Hello Jacob, We're sincerely sorry for the inconvenience you experienced regarding the charge. We understand your frustration and would like to address this promptly.Could you please provide us with more details such as the date of the charge and any booking reference you might have? This will help us investigate the issue further and ensure that any discrepancies are rectified.Your satisfaction is important to us, and we strive to provide transparent and fair service to all our guests. We appreciate your patience and cooperation in resolving this matter.
10/10 Excellent
Kristie
13 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kristie
Séjour de 1 nuit en avril 2024
10/10 Excellent
Eliza
Voyage en famille
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eliza
Séjour de 1 nuit en mars 2024
Réponse de Monique le 14 avr. 2024
Hello Eliza, Thank you for staying with us
10/10 Excellent
Becky
13 avr. 2024
Becky
Séjour de 1 nuit en avril 2024
Réponse de Monique le 14 avr. 2024
Helloe Becky, Thank you for staying with us
10/10 Excellent
Jen
Voyage en famille
11 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jen
Séjour de 5 nuits en avril 2024
Réponse de Monique le 15 avr. 2024
Hello Jen, We sincerely apologize for the inconvenience you experienced during your recent stay. We understand the frustration caused by the lack of available parking and the issue with the TV streaming service. Rest assured, we are actively working to address these issues and improve our services. Your feedback is invaluable to us, and we will make every effort to ensure a more seamless and enjoyable experience for all our guests in the future. Thank you for bringing these matters to our attention. If there's anything else we can assist you with, please don't hesitate to reach out.
10/10 Excellent
MICHAEL PAUL
11 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
MICHAEL PAUL
Séjour de 1 nuit en avril 2024
Réponse de Monique le 13 avr. 2024
Michael, Thank you for choosen to stay with us
10/10 Excellent
Ariana
Voyage en groupe
11 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ariana
Séjour de 3 nuits en avril 2024
Réponse de Monique le 13 avr. 2024
Hello Ariana, Thank you for your positive feedback! We're delighted to hear that you found our staff friendly and helpful during your stay. Ensuring that our guests feel welcome and well-assisted is a top priority for us. We're glad you enjoyed your time with us, and we look forward to welcoming you back for another enjoyable stay in the future. If there's anything more we can do to enhance your experience next time, please don't hesitate to let us know. Safe travels until we meet again!
10/10 Excellent
Mayra
Voyage en famille
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mayra
Séjour de 2 nuits en avril 2024
Réponse de Eddy le 11 avr. 2024
Thank you very much for being our guest and we really appreciate that you enjoy your stay.
8/10 Bien
Maralee
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maralee
Séjour de 1 nuit en avril 2024
Réponse de Eddy le 11 avr. 2024
Thank you for taking the time to share your recent experience with us. We truly appreciate your feedback as it helps us identify areas where we can improve our services.We sincerely apologize for the inconvenience you encountered with our shuttle service. It is disappointing to hear that despite our claims of 24/7 shuttle service, you experienced difficulties reaching us upon your arrival. We understand how frustrating it must have been, especially after a long travel day. Rest assured, we are actively addressing this issue to ensure that our shuttle service operates smoothly at all times, regardless of flight delays.Additionally, we apologize for the delay you experienced upon your arrival at the hotel. We understand the importance of efficient and timely service, and we regret falling short of your expectations on this occasion. We are reviewing our staffing procedures to ensure that our front desk is promptly attended to during peak arrival times.Your feedback is invaluable to us, and we are committed to making the necessary improvements to enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional service you deserve.Warm regards,
8/10 Bien
Donald
8 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Donald
Séjour de 3 nuits en avril 2024
Réponse de Eddy le 11 avr. 2024
Thanks for been our guest
8/10 Bien
Lilia
7 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lilia
Séjour de 1 nuit en avril 2024
Réponse de Katie le 9 avr. 2024
Lilia, Thank you for taking the time to leave us a review. We appreciate your feedback and are glad to hear that you had a positive experience overall. If there's anything we can do to improve and earn that fifth star next time, please feel free to let us know. We strive to provide the best service possible and hope to exceed your expectations on your next visit. Thank you again for choosing us, and we look forward to serving you again soon!
10/10 Excellent
luann
Voyage en famille
7 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
luann
Séjour de 2 nuits en avril 2024
Réponse de Katie le 8 avr. 2024
luann, Thank you for taking the time to rate your experience with us! We're thrilled to see that you had a fantastic stay. If there's anything specific you loved about your visit or if you have any suggestions for how we can make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!
10/10 Excellent
Kerry
7 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kerry
Séjour de 1 nuit en avril 2024
Réponse de Monique le 7 avr. 2024
Hello Kerry, Thank you for staying staying with us. If there's anything in the future that we can do for you ,please feel free to let us know
10/10 Excellent
Ann
6 avr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Ann
Séjour de 1 nuit en avril 2024
Réponse de Monique le 7 avr. 2024
Hello Ann,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our hotel to be wonderful and clean. Our team takes great pride in providing exceptional service, and it's fantastic to know that you found our staff to be kind and helpful. We'll be sure to pass along your compliments to our shuttle driver as well. Your recommendation means a lot to us, and we're honored to be considered a top 10 hotel in your book. We hope to have the pleasure of welcoming you back again soon for another fantastic stay!
10/10 Excellent
Maria
Voyage d’affaires
6 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maria
Séjour de 1 nuit en avril 2024
Réponse de Monique le 7 avr. 2024
Hello Maria,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our hotel to be wonderful and clean. Our team takes great pride in providing exceptional service, and it's fantastic to know that you found our staff to be kind and helpful.We hope to have the pleasure of welcoming you back again soon for another fantastic stay!
10/10 Excellent
Jessica
4 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jessica
Séjour de 1 nuit en mars 2024
Réponse de Katie le 5 avr. 2024
Jessica, Thank you for taking the time to leave us a review! We're delighted to hear that you found our rooms clean and spacious during your stay with us.At Holiday Inn Express, we strive to provide our guests with comfortable and welcoming accommodations, and it's always rewarding to receive positive feedback like yours.We appreciate your support and hope to have the pleasure of welcoming you back again in the future for another enjoyable stay.
8/10 Bien
Renee
Voyage en famille avec de jeunes enfants
3 avr. 2024
Les points forts : Équipements
Renee
Séjour de 1 nuit en mars 2024
Réponse de Katie le 5 avr. 2024
Renee, Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our hotel nice and clean, and we're glad that you had a great one-night stay with us.We appreciate your honest feedback regarding our breakfast. Providing a satisfying dining experience for our guests is important to us, and we're sorry to hear that it didn't meet your expectations during your stay.We value your input, and we will certainly take your comments into consideration as we continuously strive to improve our offerings. If you have any specific suggestions on how we can enhance our breakfast options, we would love to hear them.Thank you again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for an even better experience.
10/10 Excellent
Thomas
Voyage d’affaires
2 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thomas
Séjour de 1 nuit en avril 2024
Réponse de Katie le 5 avr. 2024
Thomas, Thank you so much for your glowing review! We are thrilled to hear that you had such a wonderful experience during your stay with us.Our team works hard to ensure that every guest feels welcome and receives the highest level of service, so it's incredibly rewarding to hear that you found our staff courteous, friendly, and helpful. We will be sure to pass along your kind words to everyone, from our shuttle drivers to our front desk and cleaning crews.We're delighted to hear that you found our common areas and rooms neat and clean. Maintaining a comfortable and welcoming environment for our guests is a top priority for us, and we're glad that this was reflected in your experience.It's fantastic to hear that you enjoyed our breakfast selection! We strive to offer a wide variety of delicious options to suit every taste, and we're thrilled that you found it excellent.Thank you for recommending us to your friends! There's no higher compliment for us than knowing that you enjoyed your stay enough to share your experience with others.We look forward to welcoming you back again in the future!
10/10 Excellent
nicole
1 avr. 2024
Les points forts : Propreté
nicole
Séjour de 1 nuit en mars 2024
Réponse de Katie le 5 avr. 2024
Nicole, Thank you for taking the time to rate us 5 out of 5! We truly appreciate your support and are thrilled to hear that you had a great experience during your stay with us.If you ever have any feedback or suggestions on how we can further improve our services, please don't hesitate to reach out. We look forward to welcoming you back again in the future!
6/10 Satisfaisant
Catherine
31 mars 2024
Les points forts : Propreté
Catherine
Séjour de 3 nuits en mars 2024
Réponse de Katie le 5 avr. 2024
Catherine, Thank you for taking the time to leave a review. We appreciate your feedback and are glad that you chose to stay with us.We're sorry to see that your experience fell short of your expectations, and we would love to learn more about how we can improve. If there are specific aspects of your stay that you feel could have been better, please don't hesitate to reach out to us directly. Your input is invaluable as we continuously strive to enhance our services and provide memorable experiences for our guests.We hope to have the opportunity to welcome you back in the future and to exceed your expectations on your next visit.
10/10 Excellent
Janelle, Mesa
Voyage d’affaires
30 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Janelle
Séjour de 2 nuits en mars 2024
Réponse de Katie le 5 avr. 2024
Janelle, Thank you for your kind review! We're delighted to hear that you enjoyed your stay with us.At Holiday Inn Express, we strive to provide our guests with a comfortable and enjoyable experience, and it's always rewarding to receive positive feedback like yours.We hope to have the pleasure of hosting you again in the future. If there's anything we can do to make your next stay even better, please don't hesitate to let us know.Thank you once again for choosing to stay with us!
10/10 Excellent
Amanda
Voyage en famille
30 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amanda
Séjour de 5 nuits en mars 2024
Réponse de Katie le 5 avr. 2024
Amanda, Thank you for taking the time to share your feedback with us. We genuinely appreciate your perspective and understand your concern regarding the parking fee.We apologize if the parking fee came as a surprise or inconvenience during your stay. We understand that additional charges can be frustrating, especially when you're already investing in your accommodation experience. Please know that the decision to charge for parking is made after careful consideration of various factors, including maintenance costs and operational expenses.However, your feedback is invaluable to us, and we will certainly take it into consideration as we continuously evaluate our policies and offerings to better meet the needs and expectations of our guests.We hope that despite this inconvenience, you were able to enjoy the other aspects of your stay with us. Should you choose to visit us again in the future, please feel free to reach out to our team directly, and we'll do our best to accommodate your preferences.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back for an improved experience.
8/10 Bien
Carrie
Voyage en famille avec de jeunes enfants
30 mars 2024
Les points forts : Personnel et service
Carrie
Séjour de 2 nuits en mars 2024
Réponse de Katie le 5 avr. 2024
Carrie, Thank you for taking the time to share your feedback with us. We're pleased to hear that overall, you enjoyed your stay and found our location convenient, our staff accommodating, and our breakfast satisfying.However, we're truly sorry to learn about your disappointment with the cleanliness of our pool area. Please accept our sincerest apologies for any inconvenience this may have caused during your stay. Maintaining a clean and enjoyable environment for all our guests is of utmost importance to us, and we regret falling short of your expectations in this regard.Rest assured, we have addressed this issue with our housekeeping team to ensure that proper measures are taken to maintain the cleanliness of our pool area moving forward. Your feedback is invaluable to us as it helps us identify areas for improvement and take corrective actions.We hope that this experience does not deter you from visiting us again in the future. Should you choose to stay with us again, please don't hesitate to reach out to our team directly so we can ensure that your next experience exceeds your expectations in every aspect.Once again, thank you for your valuable feedback, and we hope to have the opportunity to welcome you back for a much-improved stay.
10/10 Excellent
Emelle
Voyage en famille
30 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Emelle
Séjour de 2 nuits en mars 2024
Réponse de Katie le 5 avr. 2024
Emelle, Thank you so much for your glowing review and for taking the time to share your experience with us! We're thrilled to hear that you found HG to be a consistently excellent choice.At Holiday Inn Express, we strive to provide top-notch service and products to all our customers, and it's always incredibly rewarding to receive feedback like yours. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations.We look forward to serving you again in the future and continuing to exceed your expectations. If you ever have any questions or need assistance, please don't hesitate to reach out.Thank you again for choosing us!
10/10 Excellent
Jennifer
28 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jennifer
Séjour de 1 nuit en mars 2024
Réponse de Jefrey le 30 mars 2024
Thank you for staying with us!
10/10 Excellent
Peter
Voyage en famille
28 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Peter
Séjour de 1 nuit en mars 2024
Réponse de Jefrey le 30 mars 2024
Hello Peter, Thank you for your positive review! We're thrilled to hear that you enjoyed our convenient location near the airport and within walking distance to the Mall. We strive to provide our guests with the best experience possible, and we're glad that our location met your expectations. We look forward to welcoming you back on your next visit!
10/10 Excellent
Reynier
Voyage en famille
26 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Reynier
Séjour de 3 nuits en mars 2024
Réponse de Katie le 28 mars 2024
Reynier, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely appreciate your comments about our staff.It's wonderful to hear that you had a positive experience with our team during your time with us. Providing excellent service and hospitality is at the core of what we do, and we're thrilled that our staff left a positive impression on you. Your kind words will be shared with our team members, as they always appreciate hearing when their efforts have made a difference in a guest's stay.We are committed to continually improving our service and ensuring that every guest feels welcomed and valued throughout their stay. Your feedback serves as encouragement for us to maintain the high standards of service that we strive for.Thank you again for your feedback, and we look forward to welcoming you back for another enjoyable stay in the future. If there is anything specific you feel we could improve upon, please don't hesitate to let us know.
4/10 Médiocre
Camilia
Voyage en famille
24 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Camilia
Séjour de 2 nuits en mars 2024
Réponse de Monique le 25 mars 2024
Hello Camilia, We appreciate your feedback regarding the limited parking lots and your experience with the receptionist. We apologize for any inconvenience caused by the parking situation and any interactions that did not meet your expectations.Regarding the limited parking, we understand its importance and are actively working to explore potential solutions to improve this aspect for our guests. This may involve exploring nearby parking options or optimizing our current parking arrangements.Furthermore, we take guest satisfaction seriously, and the demeanor of our staff, including our receptionists, is of utmost importance to us. We will address your concerns with our team to ensure that all interactions are pleasant and professional.Your feedback is invaluable to us as it helps us identify areas for improvement. We hope you'll give us another opportunity to provide you with a more satisfactory experience in the future. If you have any further concerns or suggestions, please don't hesitate to reach out to us directly. Thank you for bringing these matters to our attention.
10/10 Excellent
Quinn
Voyage en famille avec de jeunes enfants
24 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Quinn
Séjour de 2 nuits en mars 2024
Réponse de Monique le 25 mars 2024
Hello Quinn, Thank you for choosing to stay with us and for taking the time to leave your feedback. We're delighted to hear that you found our hotel to be good overall. However, we're sorry to learn about the inconvenience you experienced with our parking availability.Parking can indeed be a challenge in busy areas, and we understand how important it is for our guests to have convenient parking options. We apologize for any inconvenience this caused during your stay. We will certainly review our parking arrangements to see if there are any improvements we can make to better accommodate our guests.We appreciate your feedback as it helps us identify areas where we can enhance our services. Despite the parking issue, we hope you had an enjoyable stay with us and that you will consider staying with us again in the future. If you have any further comments or suggestions, please don't hesitate to reach out to us directly.Thank you once again for your valuable feedback.
10/10 Excellent
Katharine
Voyage en famille
23 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Katharine
Séjour de 1 nuit en mars 2024
Réponse de Monique le 25 mars 2024
Hello Katharine, Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay with us and found our room comfortable with lovely beds. We take pride in maintaining our pool and gym to high standards, ensuring they are well stocked and cared for. It's great to know that you appreciated the fantastic location of our property. And we're thrilled that you found our pancake maker unique and fun! We hope to have the pleasure of welcoming you back soon for another enjoyable stay.
10/10 Excellent
Duane
23 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Duane
Séjour de 2 nuits en mars 2024
Réponse de Monique le 25 mars 2024
Thank you for begin amazing guest
10/10 Excellent
Caron
23 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Caron
Séjour de 1 nuit en mars 2024
Réponse de Monique le 25 mars 2024
Thank you for staying with us.
4/10 Médiocre
Nicole
Voyage en famille
22 mars 2024
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Nicole
Séjour de 3 nuits en mars 2024
Réponse de Monique le 25 mars 2024
Hello Nicole, Thank you for sharing your experience with us. We sincerely apologize for the inconveniences you encountered during your stay. It's disappointing to hear that we did not meet your expectations regarding the room conditions and the handling of the gas smell concern.Rest assured, we take such feedback seriously and will investigate the issues mentioned to prevent similar occurrences in the future. We appreciate your patience and understanding and hope to have the opportunity to welcome you back for a more pleasant stay. Please feel free to reach out to our management team directly if you have any further concerns or feedback. We value your input as it helps us improve our services.
10/10 Excellent
San Juanita
Voyage en famille avec de jeunes enfants, Voyage en famille
19 mars 2024
Les points forts : Propreté et équipements
San Juanita
Séjour de 4 nuits en mars 2024
Réponse de Katie le 20 mars 2024
San Juanita, We're overjoyed to see your 5-star rating! Thank you for your trust in us and for taking the time to share your feedback. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We're here to ensure your satisfaction every step of the way!
8/10 Bien
Jeffrey
19 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jeffrey
Séjour de 1 nuit en mars 2024
Réponse de Katie le 20 mars 2024
Jeffrey, We appreciate you sharing your rating with us! It's great to know that you found value in our offering. If there's anything you'd like to share about your experience that could help us enhance it further, we're all ears. Thank you for choosing us!
10/10 Excellent
Amy L
18 mars 2024
Amy L
Séjour de 1 nuit en mars 2024
Réponse de Katie le 8 avr. 2024
Amy L, Your 5-star rating means the world to us! We're thrilled to see that you thoroughly enjoyed your time with us. Our team works hard to ensure every guest has a fantastic experience, and we're thrilled that our efforts made a positive impact on your stay. We appreciate your support and can't wait to welcome you back for another outstanding visit!
10/10 Excellent
Pam
18 mars 2024
Pam
Séjour de 1 nuit en mars 2024
Réponse de Katie le 8 avr. 2024
Pam, Wow! A perfect score – thank you so much! We're delighted to have exceeded your expectations and provided you with a memorable experience. Your satisfaction is our top priority, and we're thrilled to know we hit the mark. We can't wait to have you back for another exceptional stay with us!
8/10 Bien
Monica
17 mars 2024
Les points forts : Personnel et service
Monica
Séjour de 1 nuit en mars 2024
Réponse de Katie le 20 mars 2024
Monica, Thank you for taking the time to rate our hotel! We're thrilled to hear you had a positive experience overall. If there's anything specific you think we could improve upon to earn that fifth star in the future, please feel free to let us know. Your feedback is invaluable to us!
10/10 Excellent
Pam
Voyage en famille
15 mars 2024
Pam
Séjour de 2 nuits en mars 2024
Réponse de Monique le 16 mars 2024
Hello Pam, Thank you for your amazing feedback. Hope to see you again.
10/10 Excellent
Lashawn
Voyage en famille avec de jeunes enfants
14 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lashawn
Séjour de 2 nuits en mars 2024
Réponse de Katie le 14 mars 2024
Lashawn, Thank you so much for your fantastic review! We're thrilled to hear that you thoroughly enjoyed our breakfast and that our customer service exceeded your expectations. Your kind words mean the world to us.We take great pride in offering delicious breakfast options to start your day off right, and it brings us immense joy to hear that you found it great. Additionally, providing top-notch customer service is at the heart of everything we do, so we're delighted that you had a positive experience with our team.Your appreciation motivates us to continue delivering exceptional service and delicious meals to all our guests. We're grateful for your support and are here for anything you may need in the future.Thank you once again for choosing us, and we look forward to welcoming you back soon!
10/10 Excellent
Becky
Voyage en famille
13 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Becky
Séjour de 2 nuits en mars 2024
Réponse de Katie le 14 mars 2024
Becky, Thank you immensely for taking the time to leave us such a glowing review! We are overjoyed to hear that your experience with our hotel exceeded your expectations and earned a perfect 5-star rating. Your feedback means the world to us.It's our constant endeavor to deliver top-notch quality and unparalleled service to all our customers, and we're thrilled to see that our efforts have resonated with you. Your satisfaction is our utmost priority, and knowing that we've achieved it brings us immense joy.We truly appreciate your support and trust in us. Rest assured, we'll continue to work tirelessly to maintain the high standards that have earned us your commendation. Should you need any further assistance or have any questions, please don't hesitate to reach out to us.Once again, thank you for your glowing review. We look forward to serving you again and exceeding your expectations in the future.
2/10 Horrible
Jasmine
13 mars 2024
Jasmine
Séjour de 2 nuits en mars 2024
Réponse de Katie le 5 avr. 2024
Jasmine, Thank you for taking the time to leave a review, although we're disappointed to see that your experience fell short of your expectations. We would appreciate the opportunity to learn more about your stay and how we can improve. If you could provide us with further details regarding your concerns, we would be grateful.Your feedback is invaluable to us as we continuously strive to enhance our services and provide the best possible experience for our guests.Thank you for choosing to stay with us, and we hope to have the opportunity to better serve you in the future.
6/10 Satisfaisant
ARKEITTA M
Voyage en famille
12 mars 2024
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
ARKEITTA M
Séjour de 3 nuits en mars 2024
Réponse de Katie le 13 mars 2024
Arkeitta M, Thank you for sharing your feedback with us. We're glad to hear that our proximity to the Mall of America was convenient for you. However, we're truly sorry to learn about your experience with the room odor. We take cleanliness and guest comfort very seriously, and we apologize for any inconvenience this may have caused. Your comments will be shared with our housekeeping team to ensure that this issue is addressed promptly.Regarding the parking fees, we understand that additional charges can be frustrating, and we appreciate your feedback on this matter. We strive to be transparent about our policies and fees, and we'll take your input into consideration as we evaluate our offerings.We value your business and hope to have the opportunity to better serve you in the future. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us directly.
10/10 Excellent
Nanette
12 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nanette
Séjour de 2 nuits en mars 2024
Réponse de Katie le 13 mars 2024
Nanette, Thank you so much for your glowing review! We're thrilled to hear that you had a great experience with us and that you rated us 5 out of 5. Your feedback is invaluable to us, and it's incredibly rewarding to know that we met or exceeded your expectations. We strive to provide exceptional service and products to all our customers, and it's reviews like yours that inspire us to continue doing so. We look forward to serving you again in the future!