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Avis sur Zermatt Utah Resort & Spa Trademark Collection by Wyndham

4 out of 5
Zermatt Utah Resort & Spa Trademark Collection by Wyndham
784 W. Resort Drive, Midway, UT

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 499 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 240 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 137 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 76 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 49 avis sur 1001." "

8,6/10

Propreté

8,6/10

Personnel et service

8,2/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Kameran

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
It was a really nice stay. They beds weren’t very comfortable and could use a bit of repairs. Other than that the stay was really nice and pretty.
Séjour de 2 nuits en avril 2024
Réponse de Ana S. le 17 avr. 2024
Thank you for sharing your experience at our resort. We value your feedback and will share this information with our team. We look forward to serving you again in the future.

10/10 Excellent

Jake

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice place to stay
Séjour de 2 nuits en avril 2024
Réponse de Ana S. le 12 avr. 2024
Thank you for taking the time to share your experience at our resort. I am delighted to hear you enjoyed your stay. We look forward to serving you again in the future.

6/10 Satisfaisant

Glenn

Voyage en couple
Les points forts : Propreté
Could hear other guests through walls. Didn't space out guests even though not busy season. Hard to find villas and map didn't have street or building names on it. Didn't include breakfast even though paid $300 for room. Dining experience at Z wasn't great. Made us wait 20 mins to be seated even though dining room was half empty. Server said they couldn't give more than 2 rolls because they were ratioining them. Snowed during night and walks were slippy and not well maintained. Plug didn't work in sink.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Natalie

Voyage en famille
Always love coming here regardless of the time of year. It’s always clean and the staff is very friendly and attentive to any needs we may ever have.
Séjour de 1 nuit en avril 2024
Réponse de Ana S. le 7 avr. 2024
I am delighted to hear that you love coming to our resort. It is always a pleasure to receive positive feedback. I will share your comments with our teams, who I am sure will be encouraged by your remarks. We look forward to serving you again in the future.

10/10 Excellent

Brittney

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lots of activities on the property.
Séjour de 1 nuit en avril 2024
Réponse de Ana S. le 7 avr. 2024
Thank you for taking the time to share your experience. I am delighted to hear that you were able to enjoy all of the fun activities we offer. We look forward to serving you again in the future.

10/10 Excellent

Donelle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a fun experience
Séjour de 1 nuit en mars 2024
Réponse de Ana S. le 31 mars 2024
I am delighted to hear that you had a fun stay. We appreciate you taking the time to leave us a review and look forward to serving you again in the future.

10/10 Excellent

Felix

Les points forts : Équipements et infrastructures et conditions de l’hébergement
Quite and comfy
Séjour de 1 nuit en mars 2024
Réponse de Ivan G le 25 mars 2024
Your positive comments on our room facilities are much appreciated. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Satisfaisant

Shawn

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
We came for an anniversary get away and it was an excellent location! Restaurant and bar were great! Good service all around! We had trouble in the night time, visiting with friends, we received a note under our door that we were being to loud for our neighbors liking. Mind you we were not at all raising our voices or parting just regular conversation. Walls at this establishment are very thin. They really should do something about this as this has been an issue in the past! We love visiting the Zermatt however this may be the last visit as this has become a reoccurring issue.
Séjour de 1 nuit en mars 2024
Réponse de Stacy le 4 mars 2024
Thank you for taking the time to tell us about your experience here at Zermatt Utah Resort and Spa. I am sorry to hear that you were notified of being too loud. We would hate to lose you as a guest. We do have several rooms, that are a little more isolated that we would love to have you stay in for your next stay. Your feedback is important to us, and we hope you choose to stay with us again.

10/10 Excellent

Jenny

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed 1 night for our daughter's tournament in the morning. It was a great beautiful property with an amazing indoor/outdoor pools that were heated. We loved the location to the small town and convenience. We will be back to spend a weekend so we can really enjoy the resort.
Séjour de 1 nuit en mars 2024
Réponse de Stacy le 4 mars 2024
Thank you for taking the time to tell us about your experience here at Zermatt Utah Resort and Spa. I am pleased to hear that you and your family enjoyed the resort and your stay. I hope your daughter did well at her tournament, and we hope to see you again soon, for a relaxing weekend away.

10/10 Excellent

Larry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Stacy le 21 févr. 2024
Thank you for taking the time to tell us about your experience at Zermatt Utah Resort and Spa. We appreciate your business and hope to see you again soon.

8/10 Bien

Taylor, West Valley City

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
The Swiss atmosphere. Room was dusty and floors were dirty
Séjour de 1 nuit en février 2024
Réponse de Stacy le 21 févr. 2024
Thank you for taking the time to tell us about your experience here at Zermatt Utah Resort and Spa. I am pleased to hear you enjoyed the Swiss atmosphere and will discuss with my team your concerns about the room. We appreciate your feedback, and we hope to see you again soon.

2/10 Horrible

Jessica

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The area of the hotel they placed us was under construction. There was no carpet in the halls and the walls were taped for painting. Hallway furniture was piled in one area. Staff was direct and unfriendly. Us as guests were an inconvenience.
Séjour de 1 nuit en février 2024
Réponse de Ivan G le 20 févr. 2024
Thank you for taking the time to share your experience at The Zermatt Resort. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your feedback.

10/10 Excellent

Julie

Séjour de 1 nuit en février 2024
Réponse de Ivan G le 25 mars 2024
Thank you for taking the time to tell us about your experience at Zermatt Utah . It is always a pleasure to receive positive feedback. We look forward to serving you in the future.

10/10 Excellent

Sherilyn

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Close to wasatch recreation area and ice castles. Short drive into town (Midway) where we ate dinner. Swimming pool large and warm. Hot tub malfunctioning while we were there and lots of construction in our building- it wasn’t noisy, but smelled of paint and looked torn up in the halls. All the workers were kind. Staff was nice to allow us to move rooms due to paint fumes.
Séjour de 1 nuit en février 2024
Réponse de Ana S. le 18 févr. 2024
I am happy to hear that you had a good stay. Thank you for being patient with us during our remodeling process. and thank you for taking the time to tell us about your stay. We look forward to serving you again in the future.

8/10 Bien

Dan E.

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a great time and the place was beautiful. Hoping to go back in the summertime!!
Séjour de 3 nuits en février 2024
Réponse de IVAN G le 25 févr. 2024
We are delighted to hear that you had a positive experience. It is always a pleasure to receive positive feedback.We look forward to welcoming you back to the Zermatt in the near future.

10/10 Excellent

Lana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It’s such a beautiful place.
Séjour de 1 nuit en février 2024
Réponse de front desk le 16 févr. 2024
Dear Lana,Thank you so much for the positive feedback. We value you taking the time to do this. Of course, we hope you stay with us again in the near future. And please let us know if you have any questions, concerns, or requests.Sincerely,Kurt DorenkampFront Desk SupervisorZermatt Utah Resort and Spa

4/10 Médiocre

Paul

Voyage en famille avec de jeunes enfants
Les points forts : Équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
We were assigned a room where the hallway just outside the door was being renovated--drop cloths, tape, open paint buckets, crew of painters, etc. The entire property reeked of paint fumes. When I asked to switch rooms, the resort put us in a room with a nonworking oven (and the hallway still smelled). The pool was fun, and Midway is fantastic. But I can't recommend this resort.
Séjour de 3 nuits en février 2024
Réponse de Stacy le 15 févr. 2024
Paul, I am sorry to hear that you were placed down by the location of our renovation. I appreciate your feedback. I will be working with my team to make sure this is addressed. We strive to meet our guests' expectations, and we are trying to keep our guests room locations further from our renovation. We appreciate your feedback.

6/10 Satisfaisant

Chris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I was a little disappointed that after what I paid they couldn't even provide a complimentary bottle of water or two. Also, there was no blanket or winter comforter on the bed, and no spare in the closet. I was very cold at night, and the thermostat would not go up past 72 F. This is a great resort but little things like this made my stay so so
Séjour de 1 nuit en février 2024
Réponse de front desk le 12 févr. 2024
We are sorry our standards didn't meet your expectations. We would be happy to organize any special requests/amenities you might have in the future. Please let us know if you decide to stay with us again. Have a nice day.Kurt DorenkampFront Desk SupervisorZermatt Utah Resort and Spa

10/10 Excellent

Jacob

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en janvier 2024
Réponse de IVAN G le 4 févr. 2024
Thank you for taking the time to tell us about your experience at Zermatt Utah Resort & Spa. It is always a pleasure to receive positive feedback.

10/10 Excellent

Megan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Front Desk le 3 févr. 2024
Thank you so much for your positive feedback. We hope to see you again in the near future!Zermatt Front Desk

10/10 Excellent

Milanie c

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was very nice. Resort worth every penny. View of mountains beautiful would love to go again!!!
Séjour de 3 nuits en janvier 2024
Réponse de Ivan le 28 janv. 2024
Thank you for taking the time to tell us about your experience at Zermatt Utah Resort & Spa. It is always a pleasure to receive positive feedback.I am y pleased that you liked your room and the mountain view. We continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Ian

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property half the price of Park City. Restaurants and bakery/Starbucks on site. Olivia is outstanding in the coffee shop! Pool/hotubs were warm and clean. The room was clean with ample toiletries and towels. The buildings were quiet and thevstaff was friendly. . Will definitely stay again. 5 minutes from Snowmobiling. 5 minutes from tubing. 15 minutes from Park city.
Séjour de 4 nuits en janvier 2024
Réponse de Ana S. le 27 janv. 2024
Thank you for taking the time to tell us about your experience at our resort. I am delighted to hear that you had a very good stay. I will share your feedback with the rest of our teams, who I'm sure will be encouraged by your remarks. We look forward to serving you in the future.

6/10 Satisfaisant

Brayden

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Ana S. le 28 janv. 2024
Thank you for taking time out of your day to leave us a rating. We look forward to serving you again in the future.

8/10 Bien

Robyn

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de Ana S. le 28 janv. 2024
Thank you for taking the time to rate your experience at our resort. We look forward to serving you in the future.

6/10 Satisfaisant

Jason

Les points forts : Personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de Ana S. le 27 janv. 2024
Thank you for taking the time to rate your experience at our resort. We look forward to serving you in the future.

8/10 Bien

Mildred

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
This was a nice resort. However, my phone in my room was not working properly. The staff were friendly, but there are no real breakfast options at the resort.
Séjour de 3 nuits en janvier 2024
Réponse de Ana S. le 27 janv. 2024
Thank you for taking the time to tell us about your stay. I will inform our engineering department about the phone issue in the unit you stayed to prevent any future occurrences. I am glad you found our staff to be friendly. As for breakfast, I am sorry you we did not meet you expectations. Thank you again and we look forward to serving you again in the future.

10/10 Excellent

Kelsey

Voyage en famille avec de jeunes enfants, Voyage en famille
This is a beautiful resort, in a beautiful location! The rooms are definitely older and outdated but the beds are very comfortable and the hotel has a very cute charm. We ate at the steakhouse and it was so delicious, very good food.
Séjour de 1 nuit en janvier 2024
Réponse de Ana S. le 22 janv. 2024
I am delighted to hear that you had an enjoyable stay. I will share your feedback with our culinary team as well who am sure will be encouraged by your remarks. Thank you for taking the time to tell us about your experience and we look forward to serving you again in the future.

10/10 Excellent

Crystal

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Just a beautiful and comforting resort. Absolutely love this place. We have stayed multiple times and still enjoyable everytime.
Séjour de 1 nuit en janvier 2024
Réponse de Ana S. le 21 janv. 2024
Thank you for taking the time to tell us about your experience at our resort. I am delighted to hear that you always have an enjoyable stay when you return. We appreciate your feedback and look forward to serving you in the future.

10/10 Excellent

Sonja

Séjour de 2 nuits en janvier 2024
Réponse de Ana S. le 20 janv. 2024
I am delighted to see that you had an enjoyable stay. Thank you for taking the time to rate your experience at our resort. We look forward to serving you in the future.

8/10 Bien

Eric

Voyage en couple
Séjour de 1 nuit en janvier 2024
Réponse de IVAN G le 4 févr. 2024
Thank you for taking the time to tell us about your experience at Zermatt Utah Resort & Spa. It is always a pleasure to receive positive feedback.

10/10 Excellent

Amy

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en janvier 2024

8/10 Bien

Ivonne, San Jose

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property is big and it is taken care of, but there is nowhere to buy things to eat nearby and the coffee shop is only open until 2 pm. On top the only restaurant is not open Mondays and Tuesdays and if you don’t want to drive to town, you are left with only vending machines. There should be at least one place to buy food since it is such a big resort. Other then that the pool is super, the rooms are clean and comfortable.
Séjour de 2 nuits en janvier 2024

10/10 Excellent

David

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Zermatt is clean and comfortable and provides lots of room and facilities to either recreate or relax. Large gym, great warm pool and comfortable jacuzzi. The Lobby Lounge is the perfect place to enjoy a cocktail and a bbq sandwich or eggroles. We’ll definitely be back.
Séjour de 3 nuits en décembre 2023
Réponse de Ana S. le 6 janv. 2024
Thank you so much for taking the time to tell us about your experience at our resort. I am delighted to hear you had a wonderful stay and enjoyed the amenities and restaurants on site. I will share your comments with our teams, who I’m sure will be encouraged by your remarks. We look forward to serving you in the future.

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Avoid this one. It’s rough
Not our first (but definitely last) stay at this property. It’s a shell of what it once was. Deferred maintenance EVERYWHERE. Broken/damaged furnishings, carpet frayed at almost every seem, terrible beds, cheapest amenities (soap) I’ve ever experienced in a hotel. I mean “resort”. Resort fee is fine, when the property warrants it. Random hardware left on floor in room, glasses/knives/dishes missing, broken cabinetry, broken bedside radio/clock, food left on frying pan in kitchen, Pool plaster felt like 20 grit sandpaper. Pool and hot tub water was cloudy. Just a dump. The logo says “get inspired” - only thing I was inspired to do was leave.
Séjour de 3 nuits en décembre 2023

10/10 Excellent

rajeev

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
great hotel with swimming pool jacuzzi and exercise room and 3 restauraunts and great bakery tennis courts
Séjour de 3 nuits en décembre 2023
Réponse de Stacy le 2 janv. 2024
Thank you for taking the time to tell us about your experience here at Zermatt Utah Resort and Spa. I am glad you had a great stay, and we hope you come back to see us again soon.

10/10 Excellent

Tyler F.

Séjour de 2 nuits en décembre 2023
Réponse de IVAN G le 4 févr. 2024
Thank you for taking the time to tell us about your experience at Zermatt Utah Resort & Spa. It is always a pleasure to receive positive feedback.

8/10 Bien

Dave

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Nice, but
We enjoyed the property. The suburbs seem to be growing around them and it didn't seem as away as we intended to get. Still the villa was well laid out. The bed was hard as a rock, not my thing. They were working on the property while we were there which is not the best. Still we enjoyed our stay.
Séjour de 2 nuits en décembre 2023
Réponse de Stacy le 29 déc. 2023
Thank you for taking the time to tell us about your experience. I appreciate your feedback. Here at Zermatt Utah Resort and spa, we strive to meet our guests' expectations.

6/10 Satisfaisant

DINAMARIE

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Overall nice place but definitely not the resort experience I was expecting. It wasn’t booked full yet we were placed in a building with ongoing construction. There were limited amenities and no real spa to speak of. Advertised as a family friendly resort yet families were turned away from the only open dining area due to the bar and their children’s presence. No microwave or mini fridge which made it difficult due to the holiday and business closures. Disappointed in the experience as a whole.
Séjour de 4 nuits en décembre 2023
Réponse de Stacy le 29 déc. 2023
Thank you for taking the time to tell us about your experience here at Zermatt Utah Resort and Spa. I am sorry to hear that we did not meet your expectations. We do have an additional restaurant on site which is family friendly, this should have been communicated with you, so sorry that the details were not communicated to you. I appreciate your feedback and will talk to the team here at Zermatt Utah Resort, we strive to meet our guests' expectations.

8/10 Bien

mckenzie ivers

Séjour de 1 nuit en décembre 2023
Réponse de Kurt le 28 déc. 2023
Dear Mckenzie,Thank you for taking the time to provide feedback from your last stay. We hope to see you again in the near future! Please let us know if you have any requests for your next stay with us.Kurt DorenkampZermatt Utah Resort & Spa

8/10 Bien

Brenda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Kurt le 28 déc. 2023
Dear Brenda,Thank you for taking the time to provide your feedback from you last stay. We hope to see you again in the future! Please let us know if you have any requests for your next stay with us.Kurt DorenkampZermatt Utah Resort & Spa

10/10 Excellent

WHITNEY

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great family friendly hotel!
Service was fantastic! The indoor pool is SO fun, we spent hours there! It’s an indoor/outdoor combo which added to the fun and I appreciated all the towels, they had plenty! We’ll definitely be staying here again!
Séjour de 2 nuits en décembre 2023
Réponse de Stacy le 25 déc. 2023
Thank you for taking the time to share your experience with us. I am so pleased that you had a great stay. We look forward to seeing you again.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Stacy le 25 déc. 2023
Thank you for taking the time to share your experience with us. I am so pleased that you had a great stay. We look forward to seeing you again.

10/10 Excellent

Susy

Séjour de 1 nuit en décembre 2023
Réponse de IVAN G le 4 févr. 2024
Thank you for taking the time to tell us about your experience at Zermatt Utah Resort & Spa. It is always a pleasure to receive positive feedback.

10/10 Excellent

Ronald

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice
Séjour de 1 nuit en décembre 2023

2/10 Horrible

Chad

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wont go back
Stayed one night for my birthday with my husband in a penthouse suite. Woke up in morning to shower & the water was luke warm, so I got in thinking it would warm up. Water turned ice cold. Immediately got out, husband contacted front desk and was told we could shower by the pool. Went in person and was told they would send someone up; husband said I was already getting dressed as we had breakfast reservations. Workers barged in while I was brushing my teeth, opened up ceiling panels, leaking water everywhere. I had to get ready on the couch because there were 2 men with a ladder in the bathroom. Finally front desk called and offered another room to shower in, almost an hour after we first notified them.We were there for 1 night in a penthouse suite & couldn't even shower or have privacy.They could've checked the problem once we were gone. Person at front desk & provided these amazing options said she was the assistant manager; didnt get her name. She did write down a phone number of a manager, but called and haven't heard back yet. Was optimistic about the place, but ended up disappointed my birthday weekend went the way it did for our 1 night stay.
Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Denise

No place to eat with kids if it’s later

6/10 Satisfaisant

Wendi

Les points forts : Personnel et service

10/10 Excellent

Mark

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Gregory

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
N/a
Séjour de 1 nuit en novembre 2023
Réponse de Ana S. le 28 nov. 2023
Thank you for taking the time to rate your experience at our resort. I am delighted to hear that you enjoyed your stay. We look forward to serving you in the future.

8/10 Bien

Linda, APO

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a great time. And the staff went above and beyond to make our stay more comfortable. They were doing work on the pool and hot tub so those were closed. I’m not sure why they picked around a holiday to do that but that was the only thing we didn’t like. We will definitely stay here again.
Séjour de 1 nuit en novembre 2023
Réponse de Anna C le 1 déc. 2023
Thank you so much for taking the time to share such wonderful feedback about our hotel! We are thrilled to hear you had a great experience and we look forward to your next visit!