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Avis sur The Edwardian Manchester, A Radisson Collection Hotel

5 out of 5
The Edwardian Manchester, A Radisson Collection Hotel
Free Trade Hall Peter Street, Manchester, England

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 706 avis sur 1015." "
Note des voyageurs de 8 (Bien), d’après 187 avis sur 1015." "
Note des voyageurs de 6 (Satisfaisant), d’après 55 avis sur 1015." "
Note des voyageurs de 4 (Médiocre), d’après 36 avis sur 1015." "
Note des voyageurs de 2 (Horrible), d’après 31 avis sur 1015." "

9,4/10

Propreté

9,2/10

Personnel et service

9,4/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

6/10 Satisfaisant

sonia

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Family holidays visiting member of family Hotel very well located But disappointed with breakfast: it is not possible to only drink a coffee in thé morning : you havé to Take the full breakfast , 26 pounds
Séjour de 4 nuits en octobre 2022

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté
Super design et architecture, il est bien situé. De bon cocktails et bon dîner . Employees professionnels et a votre service.Petit dejeuner des plus minimaliste.. Je cherchais un sejour de detente, mal tombe.Et ne le chercher en tout cas pas dans le spa. Ils y avait beaucoup trop de gens et bruyant et exterieur à l hotel.Aucune regle d hygiene. Pas de linge dans le sauna.Et pour finir encore un point positif pas besoin de maillot de bains dans la piscine, le jacuzzi et le sauna, robe,pantalons ou pull tout est permis.
Séjour de 4 nuits en février 2020

10/10 Excellent

James

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Outstanding city centre hotel
From the moment you walk in it is a classy spot right in the middle of Manchester. The staff are professional and very helpful and the rooms are modern and very comfortable. We’ll definitely stay here again when in Manchester.
Séjour de 1 nuit en février 2020

10/10 Excellent

Déborah

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
J’avais réservé 4 nuits pour fêter les 50 ans de ma maman. Hôtel de haut standing. Le personnel est très souriant et à notre service. Seul bémol nous avions une chambre conçue pour personnes à mobilité réduite, et je ne sais pas s’il y a un rapport mais les lits étaient très durs. De plus, le ménage n’était pas fait correctement car sur le bureau et les tables basses en verre on voyait toujours de la poussière même après le passage quotidien. La localisation de l’hôtel est idéale pour visiter Manchester et manger le soir. Points positifs : le petit déjeuner avec des produits de qualité et le spa en semaine quand il n’y a personne.
Hall
Piscine
Petite surprise à l’arrivée
Déjeuner en chambre pour le dernier jour
Séjour de 4 nuits en janvier 2020

10/10 Excellent

Airjc, Lille

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellente prestation générale. Le Spa est particulièrement bien équipé et agréable. Le seul point d’amélioration serait le petit-déjeuner où les mets sont de qualité mais ça manque d’espace.
Séjour de 2 nuits en décembre 2019

8/10 Bien

Eki

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
It’s a shame they don’t do vallet parking anymore They checked us into a room which was already allocated to someone else which meant a delay in getting to our room
Séjour de 2 nuits en mars 2024

6/10 Satisfaisant

Gavin

Les points faibles : Infrastructures et conditions de l’hébergement
Room very dated and disappointing
Séjour de 1 nuit en mars 2024

8/10 Bien

Angus

Les points forts : Propreté et personnel et service
Great location and welcoming
Séjour de 1 nuit en mars 2024

10/10 Excellent

Angus

Voyage en couple
Les points forts : Propreté et personnel et service
Style
Séjour de 1 nuit en mars 2024

8/10 Bien

Sarah

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was lovely and the staff that checked us in was great . The only issues we had was I booked 3 rooms which stated double or 2 singles , I requested for twin beds. When one of the room arrived they were given a double which we thought ok that’s fine , not the end of the world , so I rang in the morning to make sure the next two rooms will be twins , I was told there was only one twin room available , which we accepted and just put up with the other as a double . But when we arrived both rooms were doubles and to make it worst when we went to check in for the last room it was not ready on time and instead we had to have an accessible room which we had to accept as we were going somewhere and had to get ready . Apart from this the rooms and amenities were actually perfect .
Séjour de 1 nuit en mars 2024
Réponse de Jonny Wolstenholme le 12 mars 2024
Dear Sarah,Firstly, I would like to express my gratitude for your recent stay at our hotel and for taking the time to share your experiences with us. Your kind words about our lovely hotel and the excellent service you received from our check-in staff are very much appreciated. I am, however, regretful to hear about the inconveniences that you experienced during your stay with us pertaining to the room configurations. It is our goal to make our guests' stay as comfortable and enjoyable as possible, and we understand the importance of meeting room preferences as part of this experience. I sincerely apologize for the fact that your specific requests for twin beds were not met, and that the readiness of the final room fell short of your expectations. Please rest assured that this is not indicative of our usual standards.On a more positive note, it is wonderful to read that you found our rooms and amenities to be perfect. We take great pride in providing our guests with high-quality facilities and it's heartening to know that we met your expectations in this regard.Once again, thank you for your valuable feedback. We hope to have the pleasure of welcoming you back in the future, where we aim to provide an even more seamless and enjoyable stay.Warm Regards,Jonny WolstenholmeFront of House Manager

10/10 Excellent

Christopher

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Faulty curtains were the only issue. Otherwise great
Séjour de 1 nuit en mars 2024
Réponse de Warm Regards, The Reception Team le 10 mars 2024
Dear Christopher,It's delightful to hear that you found your overall experience at The Edwardian Manchester to be great. We're glad that you enjoyed your stay.However, it's unfortunate to hear about the issue you faced with the curtains. We strive to provide an ideal experience for every guest, ensuring that every aspect of their stay is comfortable and satisfactory. We regret any inconvenience this may have caused you and hope it didn't detract too much from your stay.Our hotel has much to offer, including an extensive range of event spaces. We can accommodate meetings and events of varying sizes, right up to 500 guests. We pride ourselves on being an exceptional venue for occasions like weddings and large conferences, with 20 beautifully designed spaces to choose from. Thank you for sharing your feedback with us. We hope to have the opportunity to welcome you back in the future, and provide you with an even better experience next time.

10/10 Excellent

William

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fantastic luxury hotel in city centre. Love spa and book here to relax and shopping In Manchester
Séjour de 1 nuit en mars 2024
Réponse de Jonny Wolstenholme le 5 mars 2024
Dear William,We are thrilled to learn of your delightful experience at our luxury hotel, and we’re particularly glad to hear that you enjoyed our spa facilities. Our spa has indeed been designed to offer a tranquil retreat in the bustling heart of the city, with its soothing ambiance and state-of-the-art facilities such as the aquamarine pool, cabanas, steam room, sauna, jacuzzi, and our ESPA treatments room.Given our prime location on Peter Street, we also take pride in providing our guests with easy accessibility to the vibrant shopping scene in Manchester. We hope that your shopping experience in the city was as memorable as your stay with us.Your kind words are a testament to our commitment to providing outstanding service and amenities. We look forward to welcoming you back for another relaxing stay and shopping expedition in Manchester.Warm Regards,Jonny WolstenholmeFront of House Manager

8/10 Bien

Jennifer

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked that it was Comfortable and has dim lighting but the towels spread dust and material everywhere.
Séjour de 1 nuit en janvier 2024
Réponse de Warm Regards, The Reception Team le 2 mars 2024
Dear Jennifer,It's great to hear that you found our space comfortable and appreciated the ambient dim lighting. We always aim to create a cozy and relaxed environment for our guests.Your feedback regarding the towels, however, has been noted. We understand how essential clean, quality towels are in enhancing the overall comfort and experience of our guests. We take pride in maintaining high standards of cleanliness and your input helps us understand where there might be room for improvement. While I can't provide specific details about our immediate course of action, I can assure you that your comments have been heard. We are committed to continuously improving the experiences of our guests, and your feedback is critical in helping us strive towards this goal. We hope we have the chance to serve you again in the future and that your next experience with us will be more aligned with the high standards we aim to achieve.

10/10 Excellent

Yvonne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Warm Regards, The Reception Team le 2 mars 2024
Dear Yvonne,It is a pleasure to hear that you had a pleasant stay with us. Your succinct yet positive feedback is much appreciated.Creating a comfortable and enjoyable environment for our guests is at the heart of what we strive for. It's heartening to learn that we have succeeded in providing you with such an experience.Should you decide to visit us again in the future, our dedicated team will be delighted to serve you with the same level of professionalism and warmth. Your feedback is invaluable and helps us maintain the standards we hold ourselves to. Please feel free to provide more details about your experience or any suggestions you may have.

10/10 Excellent

Anthony, London

Séjour de 1 nuit en février 2024

10/10 Excellent

Dawn

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location and a touch of luxury for a city break with a beautiful spa
Séjour de 1 nuit en février 2024
Réponse de Jonny Wolstenholme le 27 févr. 2024
Dear Dawn,Your description of our hotel as a "touch of luxury" brings a smile to our faces. It's heartening to hear that you appreciated our prime location and the beautiful spa. Indeed, our hotel is strategically located to suit the needs of both our business and leisure guests. Nestled next to the bustling Spinningfields business district, we're also conveniently close to the vibrant Northern Quarter for a wide range of entertainment options. Not to forget, our proximity to Deansgate, which offers an exciting mix of shopping and nightlife experiences.We hope our location served you well during your city break and made your stay all the more enjoyable. It's our constant endeavour to provide an environment that combines comfort, luxury, and convenience. We look forward to welcoming you again when your travels bring you back to our city. Warm Regards,Jonny WolstenholmeFront of House Manager

10/10 Excellent

Carmen, Selden

Séjour de 2 nuits en février 2024

10/10 Excellent

Barnaby

Les points forts : Propreté
Séjour de 3 nuits en décembre 2023
Réponse de Jonny Wolstenholme le 21 févr. 2024
Dear Barnaby,Your high rating is a testament to the positive experience you've had with us, and for this, we are sincerely grateful. It is always heartening to learn that our efforts to provide top-notch service have been recognised and appreciated.Our aim is to create a pleasant and memorable experience for all our guests, one that combines comfort with modern amenities. We are delighted that you enjoyed our state-of-the-art gym facilities. Adjacent to our inviting swimming pool, the gym is designed to cater to the fitness needs of our esteemed guests like you.Your satisfaction remains our utmost priority and we continuously strive to maintain the high standards we've set for ourselves. We look forward to welcoming you back and providing you with more of the excellent service you've come to expect from us.Warm Regards,Jonny WolstenholmeFront of House Manager

10/10 Excellent

John

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
great location, nice rooms
Séjour de 6 nuits en février 2024
Réponse de Jonny Wolstenholme le 20 févr. 2024
Dear John,It's truly wonderful to hear that you have appreciated the location and the charm of our rooms at The Edwardian Manchester. Our position in the heart of the city, on Peter Street, is indeed an asset that our guests frequently compliment us on. We strive to maintain our rooms to the highest of standards, ensuring they offer the perfect blend of comfort, style, and functionality. We're delighted that you enjoyed your stay with us, and your positive remarks serve as great encouragement to our team.Once again, thank you for sharing your experience. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Warm Regards,Viktorija MisinskaiteGuest Relations Manager

10/10 Excellent

Samantha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Jonny Wolstenholme le 21 févr. 2024
Dear Samantha,It is truly heartening to see your perfect rating of our establishment. Your score speaks volumes and we are immensely grateful for your support.It's clear that our top-notch facilities have been instrumental in providing an exceptional experience for you. We pride ourselves in being able to offer state-of-the-art spaces for workouts in our modern gym. Conveniently located next to the swimming pool, the gym offers a comprehensive fitness experience for all our guests.We are committed to maintaining the highest standards of service and amenities to ensure that each visit is as enjoyable as the last. It is always our privilege to serve our guests and we look forward to the opportunity to welcome you back in the future.Warm Regards,Jonny WolstenholmeFront of House Manager

2/10 Horrible

Mehrun

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Well l am disappointed as I was provided with a room with a construction site right opposite and then when we asked to use the Spa it was allowed to be used if we booked on previously and the session would be one hour per booking . We have used this hotel many times before and this has never been the issue before. It was not a good experience this time, as it was a mother an ld daughter getaway I booked for.
Séjour de 1 nuit en février 2024
Réponse de Warm Regards, The Reception Team le 18 févr. 2024
Dear Mehrun,I'm truly sorry to hear about the disappointments you faced during your recent stay with us, particularly as we have had the privilege of welcoming you back on previous occasions. Your feedback is invaluable and we take it very seriously.I understand that the room allocated to you was not satisfactory due to the construction site opposite. We strive to ensure our guests have a comfortable stay and I regret that this was not the case for you. I also empathise with your frustration about the Spa booking policy. Please know that these changes are temporary and are designed to maintain the safety and wellbeing of our guests during these challenging times.We are committed to providing an ideal guest experience and it is disappointing to hear that we fell short during your mother and daughter getaway. Your continued patronage is deeply appreciated and we hope to have the opportunity to better serve you in the future, providing the level of service you have come to expect from us.

8/10 Bien

Saika

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall room could be cleaner
Séjour de 1 nuit en février 2024
Réponse de Jonny Wolstenholme le 13 févr. 2024
Dear Saika,Your feedback is truly valuable to us and we appreciate you sharing your experience. It is evident from your rating that you had a mostly pleasant stay, which is what we always aim for. However, it is also clear that there were areas that did not completely meet your expectations.Maintaining a clean and comfortable environment for our guests is of paramount importance to us. We deeply regret if you found the room cleanliness not up to your standard. Your comment provides us with an opportunity to review our protocols and ensure that we are delivering a service that is consistent with our guests' expectations.Please accept our apologies for any inconvenience you may have experienced. We hope this isolated incident will not deter you from choosing to stay with us again in the future. We are committed to delivering an exceptional experience and are always striving for perfection.On your next visit, we aim to provide an experience that not only meets but exceeds your expectations.Warm Regards,Viktorija MisinskaiteGuest Relations Manager

10/10 Excellent

Ben

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really nice hotel in a good area. Quite loud at night due to surrounding bars but not much of an issue on a high floor
Séjour de 1 nuit en février 2024
Réponse de Warm Regards, The Reception Team le 4 févr. 2024
Dear Ben,It brings us great joy to know that you found our hotel to your liking and appreciated our prime location. The Edwardian Manchester is indeed strategically located on Peter Street, in the heart of the city. We're surrounded by the bustling Spinningfields business district, the vibrant Northern Quarter, and the exciting Deansgate area known for its shopping and nightlife. We understand, however, that this may sometimes lead to a heightened level of noise, particularly at night.We're pleased to hear that staying on a higher floor mitigated this factor for you, and we hope it did not detract significantly from the overall positive experience of your stay with us.Your feedback is invaluable and we're grateful for your insights. They will certainly be considered as we constantly strive to create the most enjoyable and comfortable stay possible for our guests.

10/10 Excellent

Myles

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a fab stay celebrating my partners birthday and we’ll be back. The staff were excellent and so was the hotel. Thank you Team.
Séjour de 3 nuits en janvier 2024
Réponse de Jonny Wolstenholme le 3 févr. 2024
Dear Myles,The pleasure is entirely ours to have hosted you and made your partner's birthday celebration a memorable one. It is always our aim to provide an excellent experience for our guests, and we're thrilled to hear that we've achieved this during your stay.Your kind words about our staff and hotel are deeply appreciated. Our team is undoubtedly our greatest asset, consistently striving to provide attentive and personalized service. Knowing that their efforts have been recognized is truly rewarding.We're delighted to hear that you're planning to return. We look forward to welcoming you back and creating more memorable experiences for you and your partner.Warm Regards,Jonny WolstenholmeFront of House Manager

10/10 Excellent

Suzette

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The warm welcome and very one is so nice. The rooms are nice and clean . Would have like more movie channels on the TV in rooms and some variety in mini fridge, overall really nice hotel.
Séjour de 2 nuits en janvier 2024
Réponse de Jonny Wolstenholme le 1 févr. 2024
Dear Suzette,It is heartening to read your positive comments regarding your recent stay with us. Your remarks about our warm welcome and the cleanliness of our rooms are particularly appreciated.Our team takes pride in providing a welcoming and comfortable environment for our guests, and it's pleasing to hear you noticed those efforts.I understand your point about the variety of movie channels on the TV and the assortment in the mini fridge. We strive to provide a diverse range of amenities for our guests, and your feedback is beneficial in helping us understand where we might be able to enhance our offerings.We are pleased that you found our hotel to your liking overall, and we look forward to the opportunity to welcome you back in the future. If you have any further comments or suggestions, please feel free to share.Warm Regards,Jonny WolstenholmeFront of House Manager

10/10 Excellent

Jane

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Locker room. Gym and pool are nice and through the booking system wasn't too busy which was a bonus. Great location
Séjour de 2 nuits en janvier 2024
Réponse de Jonny Wolstenholme le 31 janv. 2024
Dear Jane,It is a pleasure to read that you've had a positive experience with our fitness facilities and found our booking system convenient. We always aim to offer a smooth and hassle-free experience to our guests.Our hotel, The Edwardian Manchester, is indeed located in the heart of the city on Peter Street. It is heartening to know that you found our location advantageous. We take pride in our strategic positioning next to the Spinningfields business district, the Northern Quarter, and Deansgate, offering our guests a range of options for business, entertainment, shopping, and nightlife.As for our gym and pool facilities, we strive to provide state-of-the-art facilities for workouts and relaxation. It's wonderful to learn that you have found our gym and pool to be up to your liking and that you appreciated their modern features.Your feedback is greatly appreciated and will serve as encouragement for us to continue to provide the best services to our guests. We hope to welcome you back again in the future.Warm Regards,Jonny WolstenholmeFront of House Manager

10/10 Excellent

Corinne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Jonny Wolstenholme le 31 janv. 2024
Dear Corinne,Your five-star rating fills us with joy and motivation. It's heartening to see that our efforts to provide the best possible experience have resonated with you.Our state-of-the-art gym, which is strategically located next to our swimming pool, is a key part of the experiences we offer. We believe that a good workout is an essential part of well-being and we are glad that our facilities met your expectations.Our goal in designing our Spa was to create a serene ambiance that promotes relaxation. With its aquamarine pool, comfortable cabanas, steam room, sauna, jacuzzi, and exclusive ESPA treatment room, we aimed to provide a well-rounded wellness experience. Your positive rating indicates that we have succeeded in doing so.Your feedback is a testament to our commitment to delivering excellence in every aspect of our service. We look forward to welcoming you back and providing you an even more enjoyable experience.Warm Regards,Jonny WolstenholmeFront of House Manager

8/10 Bien

Lauren

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
We enjoyed our stay with Edwardian mostly. However was a little disappointed with the level of detail in that there were holes in a number of things in the room.. literally! Which surprised me for a 5* venue. The room was clean, staff were friendly and gym/swimming area were lovely but unfortunately we were only allowed an hour in the facilities.
Séjour de 2 nuits en janvier 2024
Réponse de Warm Regards, The Reception Team le 29 janv. 2024
Dear Lauren,Your feedback is indeed valuable to us and I am genuinely thankful that you chose to share it. It's heartening to know that you enjoyed your stay at Edwardian and appreciated our clean rooms, friendly staff, and leisure facilities. Our gym and swimming area are indeed designed with great care to provide a refreshing experience and we are glad you found them lovely.However, I am sorry to hear about your disappointment regarding certain aspects of your room's condition. Please rest assured that we always strive to maintain a high standard of quality and luxury as befits a 5-star establishment. Regarding the limited time in our facilities, please understand that this is designed to ensure that all our guests have an equal opportunity to enjoy these areas, especially during peak times. We assure you that the duration is set at an optimal length to provide a satisfying and refreshing experience.Your feedback helps us understand where we can further improve. We hope you will consider staying with us again and give us an opportunity to provide you with a flawless experience.

10/10 Excellent

Adnan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Really satisfied with my stay.
Séjour de 1 nuit en janvier 2024
Réponse de Warm Regards, The Reception Team le 29 janv. 2024
Dear Adnan,Your words of appreciation have brought a smile to our faces. It's heartening to learn that your stay with us was a satisfactory one.Our goal is to provide our guests with an extraordinary experience and it gives us immense joy knowing that we've been able to meet your expectations. We take pride in our hospitality and service and we're pleased to hear that you enjoyed it too.While we strive to keep improving, feedback like yours encourages us to continue our efforts in making every stay a memorable one. We look forward to hosting you again and ensuring your next visit is as enjoyable as the previous one.

8/10 Bien

Jaswant

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Jonny Wolstenholme le 24 janv. 2024
Dear Jaswant,Thank you for rating us with a generous 4 out of 5. Your feedback is valuable and we are pleased to learn that your experience with us was generally satisfying.We always strive to provide the best service to our customers, and it's heartening to see that this has been reflected in your rating. We understand there's always room for improvement and we appreciate your trust in offering us your valuable rating.Your feedback gives us the motivation to continue our efforts and to improve where necessary. Our team is dedicated to delivering a high-quality experience to each and every customer, and it's feedback like yours that helps us to continue in this direction.Once again, thank you for taking the time to rate us. We look forward to welcoming you back soon and hope to exceed your expectations next time and earn that fifth star.Warm Regards,Jonny WolstenholmeFront of House Manager

10/10 Excellent

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel was great. However, I never receive any free upgrade anywhere I stay. Not sure what the point is in being ‘ platinum’
Séjour de 1 nuit en janvier 2024
Réponse de Jonny Wolstenholme le 24 janv. 2024
Dear Michael,It's wonderful to hear that you found our hotel great, and we are delighted that we were able to provide a positive experience during your stay. We truly value your loyalty as a 'platinum' member and understand your expectations.The 'platinum' membership is designed to offer a host of advantages, and while free upgrades are subject to availability, there are many other benefits that we hope you've been able to enjoy. These include priority check-in, late check-out, and exclusive deals, among others.It's important for us to highlight that your satisfaction is our top priority, and we always strive to ensure our guests feel valued and rewarded. Rest assured, we are committed to continually improving our services to better meet your needs and expectations.We look forward to welcoming you back to our hotel soon to provide an even better experience.Warm Regards,Jonny WolstenholmeFront of House Manager

10/10 Excellent

Maria

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, close to everything… very nice!
Séjour de 1 nuit en janvier 2024
Réponse de Jonny Wolstenholme le 31 janv. 2024
Dear Maria,It's a delight to know that you found our location to be great and convenient. Our prime location on Peter Street indeed places us at the heart of Manchester, making us a preferred choice for many.We take pride in our proximity to the Spinningfields business district which is beneficial for our corporate guests, and the vibrant Northern Quarter which offers a plethora of entertainment options. Moreover, our proximity to Deansgate, a hub for shopping and nightlife, indeed adds to the overall convenience and enjoyment of our guests' stay.Your kind words are greatly appreciated and we look forward to welcoming you back, ensuring your next stay is as satisfying as your previous one.Warm Regards,Jonny WolstenholmeFront of House Manager

10/10 Excellent

Alexander

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very hospitable and friendly staff
Séjour de 1 nuit en janvier 2024
Réponse de Jonny Wolstenholme le 17 janv. 2024
Dear Alexander,It is heartening to hear that your interaction with our staff was a pleasant experience. Our team is deeply committed to providing a warm, hospitable environment and friendly service that makes our guests feel right at home.Building on your experience, we would like you to know that our spa is another attribute that might interest you on your next visit. Enveloped in soothing muted tones and sleek finishes, the spa promises an experience of deep relaxation. The aquamarine pool offers a tranquil ambiance, complemented by the comfort of our cabanas. Additional facilities such as the steam room, sauna, and jacuzzi further enhance the serene atmosphere.Moreover, we offer specialized ESPA treatments in our dedicated treatment room, designed to rejuvenate your senses and provide a holistic wellness experience.We look forward to welcoming you back and hope to exceed your expectations in all aspects of our service.Warm Regards,Jonny WolstenholmeFront of House Manager

10/10 Excellent

Sarah

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Jonny Wolstenholme le 17 janv. 2024
Dear Sarah,Your perfect score of 5 out of 5 truly warms our hearts. It is encouraging to know that your experience with us was worth top marks. We are delighted to hear that our facilities met, or perhaps exceeded, your expectations. Our modern gym, conveniently located next to our swimming pool, is indeed equipped with state-of-the-art facilities to offer you an exemplary workout experience. Also, our spa, portrayed with its muted tones and sleek finishes, is designed to provide a deeply relaxing space. With amenities such as an aquamarine pool, private cabanas, a steam room, sauna, jacuzzi, and a treatment room for ESPA treatments, it creates an ideal environment for a rejuvenating experience. We are committed to ensuring that all our guests enjoy a memorable stay with us, and your feedback serves as a testament to our efforts.Once again, thank you for your kind words, and we look forward to welcoming you back in the near future for another exceptional experience.Warm Regards,Jonny WolstenholmeFront of House Manager

10/10 Excellent

rikki

Séjour de 1 nuit en janvier 2024
Réponse de Jonny Wolstenholme le 12 janv. 2024
Dear Rikki,Your top rating has brought a smile to our faces. It's always a joy to know that our services have been appreciated and have met your expectations.We're delighted to hear that you enjoyed your experience at our spa. Our intention is to create a sanctuary that, through its ambiance and facilities, helps our guests find relaxation and rejuvenation. Your mention of our aquamarine pool, cabanas, steam room, sauna, jacuzzi, and treatment rooms indicates that we have succeeded in providing you with the deeply relaxing environment we strive for.We hope that the sleek finishes and muted tones of our spa, along with our selection of ESPA treatments, contributed to your overall well-being and left you feeling refreshed and revitalized. We aim for each visit to our spa to be a memorable and tranquil experience. Your review reinforces our commitment to providing an environment that allows for true relaxation and wellness. We look forward to welcoming you back to our spa in the future. Warm Regards,Jonny WolstenholmeFront of House Manager

10/10 Excellent

Thomas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We have been staying in this hotel for almost 16/17 years. As repeat guests we absolutely love this hotel. Location is perfect and the staff are amazing - special mention to Gary in concierge who always goes above and beyond to ensure our stay is perfect. Always recommending good bars and restaurants. Gary and the team are head and shoulders above other hotels in Manchester City centre. Trust me- we have stayed in most of them but the Radisson Edwardian is the only one for us.
Séjour de 2 nuits en janvier 2024
Réponse de Jonny Wolstenholme le 11 janv. 2024
Dear Thomas,Your heart-warming review has indeed made our day. It's always a pleasure to welcome back guests who have been loyal to us over the years. Your lasting dedication to our hotel is genuinely appreciated. Gary and the team will be thrilled to know that their efforts to provide outstanding service have been recognized and praised. Their commitment to ensuring our guests experience the very best is truly what sets us apart. Your kind words about Gary's recommendations will be relayed to him, acknowledging his dedication to enhancing our guests' experiences.It is delightful to hear that the strategic location of our hotel continues to meet your expectations. Nestled in the heart of Manchester, The Edwardian indeed enjoys an enviable location. From the bustling Spinningfields business district to the vibrant Northern Quarter and the alluring Deansgate, we're glad to know that our hotel's proximity to these key spots enhances your stay.We are deeply grateful for your loyalty and look forward to many more years of welcoming you to your home away from home.Warm Regards,Jonny WolstenholmeFront of House Manager

8/10 Bien

Claire

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing property and stay. The only reason I didn’t give it 5 stars was because there was no hairdryer in the room or slippers with the robes so when we went to the spa we had to walk barefoot. Housekeeping didn’t answer the phone to get any either , but would definitely recommend
Séjour de 1 nuit en janvier 2024
Réponse de Jonny Wolstenholme le 9 janv. 2024
Dear Claire,Your encouraging words about our property and the overall experience have truly brightened our day. We're pleased that you found our space amazing and your stay enjoyable. Recognition for what we do right is a powerful motivator, so thank you.We noted that there are a few areas where we could improve, specifically related to in-room amenities and housekeeping response times. We're committed to ensuring that our guests have a comfortable and convenient stay, and this feedback is certainly valuable in helping us understand where enhancements could be made.While I may not be able to delve into specifics or promises due to my domain limitations, what I can tell you is that our philosophy is centred around ensuring that our guests' experiences are nothing short of exceptional. This includes attention to the minutest details that make a stay perfect. We appreciate your recommendation despite the minor hiccups during your stay. Your belief in our property and services is truly an inspiration for us to strive harder and ensure a flawless experience for our guests in the future.We look forward to welcoming you again for another delightful stay.Warm Regards,Viktorija MisinskaiteGuest Relations Manager

10/10 Excellent

Joanne

Séjour de 1 nuit en décembre 2023
Réponse de Jonny Wolstenholme le 20 janv. 2024
Dear Joanne,It's absolutely delightful to see your perfect rating for our services and facilities. Your satisfaction is of paramount importance to us and we are thrilled that we could meet your expectations.Our modern gym is indeed a favorite among our guests, who appreciate the state-of-the-art facilities available for their workouts. Situated conveniently next to the swimming pool, it provides a perfect balance between exertion and relaxation. Your recognition of this feature is much appreciated.Moreover, we are pleased that you value the ambiance of our spa. It has been designed with the utmost attention to detail, ensuring a tranquil environment for our guests. From the aquamarine pool to the steam room, sauna, jacuzzi, and treatment room for ESPA treatments, every aspect is aimed at providing a deeply relaxing experience. Your feedback suggests that we have succeeded in our endeavor.We look forward to welcoming you back to continue to enjoy our diverse amenities. Warm Regards,Jonny WolstenholmeFront of House Manager

8/10 Bien

Daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
The room was stuffy and the air conditioning system did not cool the room down. This made the temperature uncomfortable and as the window didnt open it wasnt very pleasant.
Séjour de 1 nuit en décembre 2023
Réponse de Jonny Wolstenholme le 30 déc. 2023
Dear Daniel,I'm truly sorry to hear about your experience with the room's temperature during your stay. Your comfort is of utmost importance to us and we are disappointed to learn that we didn't meet your expectations in this instance.The issue you described with the air conditioning is not reflective of the comfortable and pleasant stay we aim to provide to all our guests. It's regrettable that your room fell short of our standards and your expectations.I assure you that our maintenance team is always on hand to address these types of issues promptly. In the future, please do not hesitate to bring such matters to our attention immediately. We strive to ensure that any disturbances to your comfort are rectified swiftly.I apologize for any inconvenience this may have caused you and I hope that this experience will not deter you from choosing us in the future. We look forward to the opportunity to welcome you back and provide you with a superior experience.Warm Regards,Jonny WolstenholmeFront of House Manager

10/10 Excellent

Voyageur vérifié

Voyage en famille, Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Frokosten er nydelig
Det er et nydelig hotell. Anbefaler å bestille frokosten. Den var utrolig god
Séjour de 2 nuits en décembre 2023
Réponse de Jonny Wolstenholme le 30 déc. 2023
Dear Valued Guest,It is indeed a pleasure to read that you have rated your experience with us as "10 out of 10". Your high rating is a testament to our team's dedication and commitment to delivering exceptional service.We're delighted that you enjoyed our spa facilities. The setting was indeed designed with an intention to provide a deeply relaxing space for our guests. The aquamarine pool, cabanas, steam room, sauna, jacuzzi, and treatment room all are part of our efforts to create an environment where you can unwind and rejuvenate. We trust our ESPA treatments added to your holistic wellness experience.In addition, our state-of-the-art gym facilities, conveniently located adjacent to the swimming pool, aim to provide a comprehensive health and fitness experience to all our guests. We hope that it played a significant role in enhancing your stay with us.Once again, we are thrilled to have received your 10 out of 10 rating and we look forward to welcoming you back for another delightful experience in the near future.Warm Regards,Jonny WolstenholmeFront of House Manager

10/10 Excellent

LUCY

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Spa
Séjour de 1 nuit en décembre 2023
Réponse de Jonny Wolstenholme le 30 déc. 2023
Dear Lucy,Your perfect rating of our establishment truly warms our hearts. We are delighted to hear that your experience with us was a memorable one.With the design elements that you just mentioned, our spa is indeed a haven of tranquillity. The muted tones and sleek finishes create an ambiance of deep relaxation that our guests love. The aquamarine pool, cabanas, steam room, sauna, jacuzzi, and treatment room for ESPA treatments are all part of the effort to give you a sublime spa experience.Furthermore, we understand the importance of maintaining a healthy routine even whilst traveling. Therefore, our modern gym, located conveniently adjacent to the swimming pool, is equipped with state-of-the-art facilities for workouts to cater to our health-conscious guests.We strive to maintain a high standard of service and facilities for our guests, and your positive rating reaffirms the hard work we put in every day. Once again, we're glad you had a great stay and we look forward to welcoming you back on your next visit.Warm Regards,Jonny WolstenholmeFront of House Manager

10/10 Excellent

Andrea

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Jonny Wolstenholme le 26 janv. 2024
Dear Andrea,Your maximum star rating has brought immense delight to our team. It's gratifying to know that you had such an enjoyable experience. We believe that the state-of-the-art facilities in our gym, combined with its strategic location next to the swimming pool, create a unique atmosphere that our guests can relish. We are delighted that you found this setting to your liking.Additionally, our spa, with its elegant design and tranquil ambience, aims to offer a deeply relaxing space. The inclusion of an aquamarine pool, cabanas, a steam room, sauna, jacuzzi, and special treatment room for ESPA treatments, is part of our commitment to providing a serene environment for our guests. We trust you found these facilities and treatments beneficial during your visit.Your encouraging review reaffirms our philosophy of delivering top-notch experiences. We look forward to serving you again and providing the same level of satisfaction in the future. Warm Regards,Jonny WolstenholmeFront of House Manager

6/10 Satisfaisant

Bobby

Voyage en famille
Les points forts : Propreté et personnel et service
Rooms were basic and old
Séjour de 1 nuit en décembre 2023
Réponse de Jonny Wolstenholme le 30 déc. 2023
Dear Bobby,Your feedback is greatly appreciated and we acknowledge your observation concerning the rooms. Our establishment is indeed proud of its longstanding history, and each room is a testament to that. The classic design and layout of our rooms are an integral part of our identity, blending tradition with comfort. However, we understand that everyone has unique preferences and we are always striving to make our guests' stay as comfortable as possible. We appreciate your comment as it allows us to better understand our guests' needs and expectations. Your comment about the rooms being 'basic' is valuable to us. We've chosen to maintain a minimalist approach to our rooms, focusing on providing essential amenities and a comfortable environment, allowing our guests to relax and unwind.We hope that despite your concern, you found other aspects of your stay enjoyable. We look forward to welcoming you back and we promise to make your next stay an even better experience.Warm Regards,Jonny WolstenholmeFront of House Manager

10/10 Excellent

Robert Andrew

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Réponse de Jonny Wolstenholme le 8 févr. 2024
Dear Robert,Your perfect rating truly brightens our day! We're thrilled to see that you had an excellent experience with us.Our fitness facility is indeed one of our pride points, with its state-of-the-art equipment and convenient location. We believe that a good workout session in a modern environment can be a perfect way to start a day or unwind after a busy one.Furthermore, our spa is indeed designed to provide the utmost relaxation. With its calming colour palette, aquamarine pool, and a variety of amenities including a steam room, sauna, and jacuzzi, we strive to create a serene space where guests can truly unwind. The ESPA treatments that we offer in our treatment room are also curated with your well-being in mind.We look forward to welcoming you back in the future and continuing to meet your expectations.Warm Regards,Jonny WolstenholmeFront of House Manager

10/10 Excellent

Millie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Jonny Wolstenholme le 22 déc. 2023
Dear Millie,We are absolutely delighted to see you rate your experience at our establishment with a perfect score of '5 out of 5'. Your high rating has truly brightened our day.Our spa, designed with muted tones and sleek finishes, is indeed dedicated to providing a deeply relaxing environment. The aquamarine pool, cabanas, steam room, sauna, jacuzzi and ESPA treatment room are all thoughtfully arranged to ensure that our guests can unwind and rejuvenate in a tranquil setting. We are thrilled to know that you appreciated the ambiance and facilities we offer.In addition, it brings us immense pleasure to know that you enjoyed the state-of-the-art facilities in our modern gym. Located conveniently adjacent to the swimming pool, it is designed to cater to guests who wish to maintain their fitness regimen during their stay with us.Once again, thank you for your kind words and high rating. We look forward to welcoming you back in the near future to provide you with another exceptional experience.Warm Regards,Viktorija MisinskaiteGuest Relations Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fabulous stay, as always.
Brilliant stay as always. They gave me a room where I can use the stairs, and the breakfast was incredible.
Séjour de 1 nuit en décembre 2023
Réponse de Jonny Wolstenholme le 20 déc. 2023
Dear Guest,It is indeed heartening to read about your brilliant stay with us. Your feedback about the room allocation and our breakfast has brought a smile to our faces.We are delighted to know that the room provided to you was convenient, meeting your needs and expectations. It is our constant endeavor to make our guests feel comfortable and your review is a testament to our efforts.Your kind words about our breakfast buffet are much appreciated. It is our pleasure to serve a variety of mouthwatering dishes to our guests, and it appears that you relished our breakfast spread. From fresh fruits, granola, and yogurt, to the more savoury options like French toast and eggs Benedict, we strive to cater to varying culinary preferences. The delicious pastries are indeed a favourite among our guests and we are glad you enjoyed them.We hope your stay was filled with delightful moments and that we were successful in creating a memorable experience for you. Thank you once again for your valuable feedback and we look forward to your next visit.Warm Regards,Viktorija MisinskaiteGuest Relations Manager

10/10 Excellent

Roger

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Jonny Wolstenholme le 20 déc. 2023
Dear Roger,Your succinct yet perfect score review is indeed a pleasure to receive. It gladdens us to know that our services and facilities met your expectations, offering you an excellent experience.Your description aligns with our vision for the spa - a sanctuary designed in muted tones and sleek finishes to provide our guests with a deeply relaxing environment. The presence of an aquamarine pool, cabanas, a steam room, sauna, jacuzzi and a treatment room for ESPA treatments, is all meticulously planned to ensure your wellness and relaxation. Additionally, our state-of-the-art gym facilities, conveniently located adjacent to the swimming pool, are aimed at enhancing your fitness routine while you stay with us. We strive to maintain these facilities to high standards, ensuring the best experience for all our esteemed guests.We hope to welcome you back soon, and continue to exceed your expectations with our top-notch services and facilities. Thank you for choosing us.Warm Regards,Viktorija MisinskaiteGuest Relations Manager

10/10 Excellent

Mia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Jonny Wolstenholme le 19 déc. 2023
Dear Mia,Your excellent rating of our facilities is greatly appreciated. It's heartening to know that your experience was nothing short of outstanding.The serenity of our spa, adorned with muted tones and sleek finishes, is intended to offer a deeply relaxing space where guests can unwind and rejuvenate. The aquamarine pool, cabanas, steam room, sauna, jacuzzi, and treatment room for ESPA treatments are all designed to enhance this experience. It's wonderful to hear that these features contributed to your satisfaction.In addition, our state-of-the-art gym provides an exceptional workout experience. Its location adjacent to the swimming pool is designed for the convenience of our guests who appreciate a good balance of relaxation and fitness.We look forward to welcoming you back again in the future. Your satisfaction is our motivation to strive for excellence in our services.Warm Regards,Viktorija MisinskaiteGuest Relations Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Jonny Wolstenholme le 18 déc. 2023
Dear Guest,We are absolutely thrilled to see your perfect score, and we're grateful for your succinct feedback. It is heartening to know that our efforts to create a unique and relaxing environment have resonated with you. The spa, indeed, is one of the spaces we take great pride in. Its design, as you have rightly noted, features a soothing palette of muted tones and sleek finishes, contributing to an atmosphere of deep relaxation. The aquamarine pool, cabanas, steam room, sauna, and jacuzzi are all meant to provide a luxurious escape from the daily hustle and bustle. Our treatment room, dedicated to ESPA treatments, further ensures that our guests can enjoy the ultimate pampering experience.We hope that you had a memorable time with us and that you will choose to visit us again in the future. Your satisfaction is our top priority, and we aim to continue providing an exceptional experience for all our guests.Warm Regards,Viktorija MisinskaiteGuest Relations Manager

10/10 Excellent

Andrew

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Would go back, a little pricey
AS little disappointed that the parking was off site and not catered for as a valet option, otherwise a great hotel with great breakfast options. The spa was also great.
Séjour de 1 nuit en décembre 2023
Réponse de Jonny Wolstenholme le 15 déc. 2023
Dear Andrew,It's heartening to hear that you found our hotel to be great and that you enjoyed the breakfast options and our spa facilities. Our aim is always to provide a tranquil and rejuvenating stay, and it seems we were able to achieve this for you.We understand your concern about the parking arrangements. Our hotel is situated in a prime location and while we do not have on-site parking, we are always ready to guide our guests to the nearest convenient parking facilities. We will take your feedback into consideration as we constantly strive to enhance our guests' experience.Regarding our spa, we take great pride in offering a serene haven of relaxation for our guests. The ambience, designed with muted tones and sleek finishes, has been carefully curated to promote a sense of tranquility. Equipped with an aquamarine pool, cabanas, a steam room, sauna, jacuzzi, and treatment rooms for ESPA treatments, we hope our guests can find their perfect way to unwind.We're also pleased to know that you relished our breakfast options. Our culinary team takes great effort in providing a wide range of options to cater to various dietary preferences. From fresh fruits, granola, and yogurt to hearty cooked options like French toast and eggs Benedict, we strive to ensure that our guests start their day on a delightful note.Thank you once again for your valuable feedback. We look forward to welcoming you back for another pleasant stay in the future.Warm Regards,Viktorija MisinskaiteGuest Relations Manager