Avis sur ibis Manchester Centre Princess Street
ibis Manchester Centre Princess Street
Charles Street City Umist, Princess Street, Manchester, England
Avis
8,2
Très bien
8,2/10
Propreté
8,6/10
Personnel et service
8,0/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
7,8/10
Écoresponsabilité
Avis
2 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de Frederic Dumont le 3 févr. 2024
Dear Eric,Thank you very much for all your compliments about your recent stay.We are delighted to hear your kind words about our friendly, pleasant & professional Team, particularly Emilio. Your nice comments will definitely give us all a boost. We are also pleased that you found our facilities clean & comfortable and that you'd happily recommend us to future travellers.We look forward to welcoming you back soon for more experiences as pleasant as this latest one!Regards,Frederic DumontGeneral Manager
8/10 Bien
Jerome
15 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jerome
Séjour de 5 nuits en mai 2023
Réponse de Frederic Dumont le 16 mai 2023
Dear Jerome,Thanks for rating your latest visit with us.We are happy that you experienced a pleasant stay and we'll look forward to seeing you back for an even more enjoyable time.Regards,Frederic DumontGeneral Manager
8/10 Bien
Sophie
Voyage d’affaires
11 sept. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sophie
Séjour de 3 nuits en septembre 2022
8/10 Bien
sylvie
20 mai 2022
sylvie
Séjour de 1 nuit en mai 2022
8/10 Bien
LAURENT
Voyage d’affaires
29 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
LAURENT
Séjour de 1 nuit en novembre 2021
8/10 Bien
LAURENT
Voyage d’affaires
29 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
LAURENT
Séjour de 1 nuit en novembre 2021
10/10 Excellent
Paul
21 oct. 2021
Paul
Séjour de 2 nuits en octobre 2021
8/10 Bien
Joelle
30 oct. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Joelle
Séjour de 1 nuit en octobre 2019
10/10 Excellent
Voyageur vérifié
18 août 2019
Voyageur vérifié
Séjour de 4 nuits en août 2019
10/10 Excellent
Lynda
12 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
génialissime
Lynda
Séjour de 1 nuit en août 2019
8/10 Bien
Voyageur vérifié
31 juil. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 5 nuits en juillet 2019
8/10 Bien
Bruno
20 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bruno
Séjour de 2 nuits en juillet 2019
10/10 Excellent
Voyageur vérifié
13 janv. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 6 nuits en janvier 2019
10/10 Excellent
Laurent
7 janv. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Laurent
Séjour de 2 nuits en décembre 2018
10/10 Excellent
Emilie
1 déc. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Emilie
Séjour de 3 nuits en novembre 2018
10/10 Excellent
Voyageur vérifié
1 sept. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en août 2018
8/10 Bien
Voyageur vérifié
6 juin 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en juin 2018
10/10 Excellent
Selena
21 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Selena
Séjour de 3 nuits en avril 2024
10/10 Excellent
James
Voyage en couple
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
James
Séjour de 1 nuit en avril 2024
Réponse de Frederic Dumont le 12 avr. 2024
Dear James,Thank you for rating us with the best score and for adding some positive comments.We are delighted to hear that your found our facilities quiet & comfortable.We look forward to being part of your future trips to Manchester, we'll be ready to welcome you!Regards,Frederic DumontGeneral Manager
6/10 Satisfaisant
Glenn
3 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Glenn
Séjour de 1 nuit en avril 2024
Réponse de Frederic Dumont le 5 avr. 2024
Dear Glenn,Thank you for taking the time to rate your recent stay.We are disappointed to have only received an average score and we'll be happy to further hear from you regarding the inconvenience you may have experienced.We'll be able to look into it and take all the needed actions to address the problems in order to prevent re-occurrences.Please feel free to contact us at your earliest convenience and we hope that we'll have the opportunity to welcoming you back for a more pleasant time.Regards,Frederic DumontGeneral Manager
4/10 Médiocre
Nicola
Voyage en couple
24 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nicola
Séjour de 1 nuit en mars 2024
Réponse de Frederic Dumont le 27 mars 2024
Dear Nicola,Thank you for bringing to our attention your disappointment with your recent stay.I am truly sorry to hear that, on this occasion, you've experienced a shortfall in our cleanliness standard. Rest assured that our Head Housekeeper has already been informed so she can look into the matter further and take all needed actions with her Team to prevent re-occurrence.I apologise if you were unable to raise your concerns with a member of the Team on departure. Surely, they were busy dealing with other guests queries.Thanks again for your feedback which will certainly help us improve the quality of our facilities. We sincerely hope that you'll give us the chance to welcoming you back for a much more enjoyable time.Regards,Frederic DumontGeneral Manager
8/10 Bien
Matthew
Voyage en couple
15 mars 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Matthew
Séjour de 2 nuits en mars 2024
Réponse de Frederic Dumont le 17 mars 2024
Dear Matthew,Many thanks for taking the time to post a detailed review about your recent 2 nights stay.We are happy to find out that your overall visit met your expectations as you found our Team friendly & helpful, our central location ideal and our facilities comfortable & in working order.We have noted your feedback about the cleanliness of your shower and you can be assured that our Head Housekeeper has already been made aware so she can take all needed actions to prevent re-occurrence.We are pleased to know that you'd happily return, we look forward to welcoming you back soon for another enjoyable time.Regards,Frederic DumontGeneral Manager
8/10 Bien
Renaye
3 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Renaye
Séjour de 2 nuits en mars 2024
Réponse de Frederic Dumont le 5 mars 2024
Dear Renaye,Thanks for scoring your recent stay.Your high rating must prove that you've enjoyed your visit overall and we look forward to seeing you back soon for another experience as pleasant as this latest one.Regards,Frederic DumontGeneral Manager
6/10 Satisfaisant
Brian
17 févr. 2024
Les points forts : Propreté et personnel et service
Brian
Séjour de 2 nuits en février 2024
Réponse de Frederic Dumont le 21 févr. 2024
Dear Brian,Thank you for giving us some feedback about your recent visit.While we are pleased to know that your overall experience met your needs, we are sorry to hear about the issue you've encountered with your sink. Nonetheless, we are happy that our Team was able to fix it quickly which helps make your stay more positive.We hope that we'll have the chance to seeing you back in the future for an even more pleasant time.Regards,Frederic DumontGeneral Manager
8/10 Bien
Bethan
Voyage en couple
16 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bethan
Séjour de 2 nuits en février 2024
Réponse de Frederic Dumont le 17 févr. 2024
Dear Bethan,Thank you for writing a positive review about your latest visit.We are very happy to hear that you've enjoyed your recent stay as you particularly found our Team friendly and helpful.We look forward to welcoming you back soon!Regards,Frederic DumontGeneral Manager
8/10 Bien
Luke
Voyage en couple
11 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Luke
Séjour de 3 nuits en décembre 2023
Réponse de Frederic Dumont le 12 févr. 2024
Dear Luke,Many thanks for your positive words regarding your latest visit.We are very pleased to find out that your stay met your needs as you found our facilities basic but clean and our Team friendly & helpful.We look forward to seeing you back in the future for an experience as enjoyable as this latest one.Regards,Frederic DumontGeneral Manager
6/10 Satisfaisant
Brian, Bristol
Voyage en famille, Voyage d’affaires
11 févr. 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Brian
Séjour de 2 nuits en février 2024
Réponse de Frederic Dumont le 12 févr. 2024
Dear Brian,Thank you for sharing some feedback about your recent stay.While we are happy that you found our central location convenient and our Team kind, we are sorry to hear that our facilities didn't fully met your expectations. Nonetheless we are glad that this wasn't too much of an inconvenience to your overall visit and we hope that you'll give us the opportunity to welcoming you back for an even more pleasant time.Regards,Frederic DumontGeneral Manager
10/10 Excellent
Rebecca
28 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rebecca
Séjour de 1 nuit en janvier 2024
Réponse de Frederic Dumont le 30 janv. 2024
Dear Rebecca,Thank you very much for all your positive comments regarding your recent stay.We are so pleased to hear that your visit was a pleasant one as you particularly enjoy our central location and found our Team very helpful.We look forward to welcoming you back soon!Regards,Frederic DumontGeneral Manager
8/10 Bien
Jordan
Voyage d’affaires
14 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jordan
Séjour de 1 nuit en janvier 2024
Réponse de Frederic Dumont le 20 janv. 2024
Dear Jordan,Thank you for sharing some positive feedback about your recent business stay with us.We are so thrilled to hear that your experience met your needs as you particularly enjoyed our central location. We are also pleased that you'd happily recommend us to future travellers and we look forward to having you back soon as 1 of our guests.Regards,Frederic DumontGeneral Manager
10/10 Excellent
Nobuko
Voyage d’affaires
12 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely staying
Nobuko
Séjour de 1 nuit en janvier 2024
Réponse de Frederic Dumont le 13 janv. 2024
Dear Nobuka,Thank you for sharing some compliments about your recent stay.We are so pleased to hear that you enjoyed your experience as you found our Team nice and our facilities comfortable & quiet.We look forward to welcoming you back soon for more visits as pleasant as this latest one.Regards,Frederic DumontGeneral Manager
10/10 Excellent
Richard
Voyage d’affaires
10 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Richard
Séjour de 1 nuit en janvier 2024
Réponse de Frederic Dumont le 13 janv. 2024
Dear Richard,Thank you very much for posting some positive feedback about your latest stay.We are delighted to hear that your short visit met your needs as you found our room comfortable and our Team welcoming.We look forward to being a part of your next trips to Manchester, we'll be ready to welcoming you back!Regards,Frederic DumontGeneral Manager
8/10 Bien
Mike
Voyage en groupe
8 janv. 2024
Mike
Séjour de 1 nuit en janvier 2024
Réponse de Frederic Dumont le 13 janv. 2024
Dear Mike,Thank you for sharing your thoughts about your recent visit.While I am happy that you found your overall stay comfortable, I'm sorry to hear that your TV didn't work.Our Maintenance Engineer has been informed and the appropriate repair will be done as needed. We hope that this issue didn't have a major impact on your time with us and we look forward to having you back as 1 of our guests in the future for an even better experience.Regards,Frederic DumontGeneral Manager
8/10 Bien
Lotte vd
Voyage en couple
4 janv. 2024
Les points forts : Personnel et service
Lotte vd
Séjour de 2 nuits en décembre 2023
Réponse de Frederic Dumont le 13 janv. 2024
Dear Lotte,Many thanks for giving us a high score regarding your recent stay.We are very happy to hear that your visit was a pleasant one overall and we look forward to seeing you back soon for more enjoyable time with us.Regards,Frederic DumontGeneral Manager
8/10 Bien
Tore
2 janv. 2024
Les points forts : Personnel et service et confort de la chambre
Reingjøring.
Tore
Séjour de 8 nuits en décembre 2023
Réponse de Frederic Dumont le 7 janv. 2024
Kjære Tore,Takk for at du la ut en anmeldelse om ditt nylige opphold.Selv om jeg er glad for at ditt generelle besøk svarte til forventningene dine, beklager jeg å høre om uhellet med rengjøringen av rommet ditt på 1 dag. Vår hovedhusholder har blitt informert slik at hun kan handle i saken med den berørte hushjelpen for å forhindre gjentakelse.Vi ser frem til å ha deg tilbake som 1 av våre gjester i nær fremtid for en enda morsommere tid.Hilsen,Frederic DumontGeneral Manager
2/10 Horrible
Voyageur vérifié
Voyage en famille
29 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wont be back again
Voyageur vérifié
Séjour de 1 nuit en décembre 2023
Réponse de Frederic Dumont le 31 déc. 2023
Dear Ms Lee,Thank you for letting us know about your disappointment with the service you've received from the Night Team during your recent stay.Be assured that this is a very uncommon feedback as we constantly receive positive comments about our Staff.Please feel free to contact us and express further the issue you've encountered as it will help us dealing appropriately with the Team member concerned. We look forward to hearing from you and hope that you'll give us the opportunity to seeing you back in the future for a more pleasant experience.Regards,Frederic DumontGeneral Manager
10/10 Excellent
Terri-Ann
27 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent location for a gig
Terri-Ann
Séjour de 1 nuit en décembre 2023
Réponse de Frederic Dumont le 27 déc. 2023
Dear Terri-Ann,Thank you very much for sharing all those compliments following your recent stay, they are truly appreciated and will certainly give us all a boost!The Team and I are delighted to hear that your experience exceeded your expectations, particularly because of our central location which you found ideal for the purpose of your visit.We look forward to seeing you back soon when more gigs are happening at YES or other close by venues.Regards,Frederic DumontGeneral Manager
6/10 Satisfaisant
oko
21 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
oko
Réponse de Frederic Dumont le 8 févr. 2024
Dear Oko,Many thanks for posting a positive review following your recent stay although we are disappointed to have only been rated with an average score.Nonetheless, we are happy to hear that you found our central location convenient which made an overall good value for money experience.We look forward to seeing you back soon for more pleasant visits.Regards,Frederic DumontGeneral Manager
8/10 Bien
Voyageur vérifié
17 déc. 2023
Les points forts : Confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en décembre 2023
Réponse de Frederic Dumont le 18 déc. 2023
Hello,May thanks for rating your latest visit with a high score.We are so pleased to find out that your stay was a positive one and we look forward to welcoming you back soon for experiences as enjoyable as this recent one.Regards,Frederic DumontGeneral Manager
6/10 Satisfaisant
Garry
15 déc. 2023
Not the best
Garry
Séjour de 1 nuit en décembre 2023
Réponse de Frederic Dumont le 16 déc. 2023
Dear Garry,Thank you for giving us some feedback about your recent visit.I am happy that your overall stay met your expectations, as you particularly appreciated our central location.I'm sorry if you felt that your experience wasn't value for money. Firstly note that Ibis hotels are classed as an Economy brand and consequently offer limited facilities.Also, our rates increase when major events are happening in Manchester. This is a common practice applied by most of the hotels in the city and we would still remain in line with our competition.Thanks again for your comments and we hope you'll give us the chance to seeing you back in the future for an even more pleasant time.Regards,Frederic DumontGeneral Manager
10/10 Excellent
Voyageur vérifié
Voyage d’affaires
14 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en décembre 2023
Réponse de Frederic Dumont le 16 déc. 2023
Hello,Many thanks for scoring us with the highest rating, this is truly appreciated!The Team and I are delighted to find out that your recent stay was an enjoyable one and we look forward to welcoming you back soon for more pleasant experiences with us.Regards,Frederic DumontGeneral Manager
10/10 Excellent
Benedikt
13 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Benedikt
Séjour de 2 nuits en décembre 2023
Réponse de Frederic Dumont le 16 déc. 2023
Lieber Benedikt,Vielen Dank für die positiven Kommentare zu Ihrem letzten Aufenthalt.Wir freuen uns zu hören, dass Ihre Erfahrung Ihre Erwartungen übertroffen hat, denn Sie fanden unsere zentrale Lage ideal, um Manchester zu erkunden, unsere Einrichtungen sauber und auf Ihre Bedürfnisse abgestimmt, unser reichhaltiges Frühstücksbuffet.Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen, um weitere Besuche zu unternehmen, die genauso angenehm sind wie dieser.Grüße,Frederic DumontGeneral Manager
10/10 Excellent
Julie Linke
12 déc. 2023
Julie Linke
Séjour de 1 nuit en décembre 2023
Réponse de Frederic Dumont le 16 déc. 2023
Kære Julie,Mange tak for at give os den bedste vurdering for dit seneste ophold.Denne højeste score beviser, at din oplevelse oversteg dine forventninger, og vi ser frem til at have dig tilbage som en af vores gæster på dine næste rejser til Manchester.Med venlig hilsenFrederic DumontGeneral Manager
10/10 Excellent
RICHARD
11 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
RICHARD
Séjour de 1 nuit en décembre 2023
Réponse de Frederic Dumont le 16 déc. 2023
Dear Richard,Thank you so much for giving us the highest rating following your latest visit.This score proves that your experience exceeded your expectations and that our offer is going to the right direction.We look forward to seeing you back again soon for more enjoyable stays.Regards,Frederic DumontGeneral Manager
6/10 Satisfaisant
Kyle
Voyage en couple
11 déc. 2023
Kyle
Réponse de Frederic Dumont le 6 févr. 2024
Dear Kyle,Thank you for letting us know your thoughts about your recent visit.Although we are sad to have only been rated average, we are pleased that your overall stay still met your expectations and that our central location was ideal to explore Manchester.We hope that we'll have the opportunity to seeing you back in the future for an even more enjoyable time.Regards,Frederic DumontGeneral Manager
4/10 Médiocre
Jesper
10 déc. 2023
Jesper
Séjour de 1 nuit en décembre 2023
Réponse de Frederic Dumont le 16 déc. 2023
Kära Jesper,Tack för att du fick poäng för din senaste vistelse, även om vi är mycket besvikna över att bara ha fått ett lågt betyg.Kontakta oss gärna och berätta mer om de problem du kan ha upplevt eftersom det kommer att ge oss chansen att agera på det för att förhindra att det upprepas.Vi hoppas fortfarande att vi får möjligheten att välkomna dig tillbaka för en mycket trevligare tid.Hälsningar,Frederic DumontGeneral Manager
8/10 Bien
Gavin
9 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Gavin
Séjour de 1 nuit en décembre 2023
Réponse de Frederic Dumont le 16 déc. 2023
Dear Gavin,Thank you very much for sharing some thoughts about your fist stay in an Ibis hotel.The Team and I are pleased to hear that your overall experience met your expectations as you found our facilities up to your needs and our Buffet Breakfast tasty.We are glad that you'll happily visit another Ibis hotel in the future, we'll be ready to welcoming you back!Regards,Frederic DumontGeneral Manager
6/10 Satisfaisant
Tracy
5 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Tracy
Séjour de 1 nuit en décembre 2023
Réponse de Frederic Dumont le 6 déc. 2023
Dear Tracy,Many thanks for scoring your latest visit although we are disappointed to have only rating average.Please feel free to let us know further about the inconvenience you've encountered as we'll be able to take the needed actions to address the problems in order to prevent re-occurrences.We look forward to hearing from you and sincerely hope that we'll have the chance to welcoming you back in the future for a more enjoyable time.Regards,Frederic DumontGeneral Manager
4/10 Médiocre
Jay
3 déc. 2023
Jay
Séjour de 1 nuit en décembre 2023
Réponse de Frederic Dumont le 5 déc. 2023
Dear Jay,Thank you for giving a rating about your latest stay although we are sad to have only scored 4 out of 10.We are sorry if you experienced some issues during you visit but we would truly appreciate if you could give us further constructive feedback so we'll be able to take all the necessary actions to address the problems in order to avoid similar occurrences in the future.We look forward to hearing from you and sincerely hope that you'll give us another chance to welcoming you back for a hassle-free experience.Regards,Frederic DumontGeneral Manager
2/10 Horrible
Marilyn
2 déc. 2023
Les points faibles : Propreté, personnel et service, confort de la chambre
Marilyn
Séjour de 1 nuit en décembre 2023
Réponse de Frederic Dumont le 5 déc. 2023
Dear Marilyn,Thanks for scoring your latest visit also we are very disappointed to have only received a very low rating.It will certainly help us if you could let us know further the issues you've encountered as we'll be able to act on it in order to prevent re-occurrences.We look forward to hearing from you and truly hope that you'll give us another opportunity to seeing you back in the future for a more pleasant time.Regards,Frederic DumontGeneral Manager
8/10 Bien
Mark
27 nov. 2023
Les points forts : Propreté
Mark
Séjour de 1 nuit en novembre 2023
Réponse de Frederic Dumont le 18 déc. 2023
Dear Mark,Thanks for giving us a positive score following your recent stay.Your rating must prove that you've enjoyed your experience overall and we look forward to seeing you back soon for more pleasant visits.Regards,Frederic DumontGeneral Manager