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Avis sur Miami Airport Marriott

3.5 out of 5
Miami Airport Marriott
1201 NW Le Jeune Road, Building A, Miami, FL

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 518 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 261 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 102 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 57 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 64 avis sur 1002." "

8,8/10

Propreté

8,6/10

Personnel et service

8,2/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Roland

Séjour de 1 nuit en juillet 2023
Réponse de GENERAL MANAGER le 26 août 2023
Dear Roland, Thank you for choosing to stay with us and for taking the time to post a review. We are delighted to have exceeded your expectations! It was our pleasure accommodating you, and we hope you will make the Miami Airport Marriott your home away from home whenever your travels bring you to our city. We look forward to your next visit!Chade Brunton, Area General Manager

8/10 Bien

Roxane

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great service! Great Room. Amazing Pool. They could have a major improvement at the main restaurant Cane Fire Grill. The food had no flavor and was not good at all. I would not recommend that restaurant.
Séjour de 1 nuit en juin 2023
Réponse de Area General Manager le 10 juin 2023
Dear Roxane, Thank you for choosing Miami Airport Marriott for your stay. We are glad that you enjoyed our well-assigned accommodations, outstanding hospitality, and amenities. However, we apologize for the unpleasant experience that you had at our restaurant. We have noted your constructive feedback and will surely share it with our culinary team. Thank you once again for staying with us, and we hope to have the opportunity to welcome you for a flawless experience.Chade BruntonArea General Manager

10/10 Excellent

Jacques

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Réponse de Area General Manager le 10 mars 2023
Dear Jacques, Thank you so much for the perfect rating of your time at the Miami Airport Marriott. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.Chade Brunton, Area General Manager

6/10 Satisfaisant

Véronique

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tout etait parfait, mais le wifi etait payant et tres cher !
Séjour de 1 nuit en novembre 2019

8/10 Bien

Jean-Philippe

Les points forts : Personnel et service et confort de la chambre
Séjour de 5 nuits en septembre 2018

8/10 Bien

Barry

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location. Had to leave a day early. No consideration in crediting or reimbursement.
Séjour de 2 nuits en avril 2024
Réponse de Area General Manager le 17 avr. 2024
Dear Barry, Thank you for choosing Miami Airport Marriott and sharing your experience. We are glad our location was convenient for everything you wanted to do on this visit. However, we deeply regret not meeting some of your expectations. Please reach out to our front desk at the hotel at your earliest convenience so they can look into your concern further. Thank you again for your feedback; we appreciate your business!Chade Brunton Area General Manager

6/10 Satisfaisant

Emily, Long Island City

Les points forts : Propreté
Waited over 1 hour for the AIRPORT SHUTTLE pickup at airport to hotel.
Séjour de 3 nuits en mars 2024
Réponse de Area General Manager le 31 mars 2024
Dear Emily, Thank you for taking the time to share your review. Please accept our apologies for the delay you encountered in riding from the airport to our hotel. We will continue to work to improve the timeliness of all our shuttle requests. We are grateful for your patience, and we hope you will give us another chance to make a better impression. Chade Brunton, Area General Manager

8/10 Bien

Marc

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Front desk agent’s second day on the job. Very nice and friendly. Excellent bartenders too
Séjour de 1 nuit en mars 2024

2/10 Horrible

barry c

Due to weather conditions American airlines cancled the flight it had delayed for 5 hours and stranded my partner in Guadeloupe. When I called Marriot reservations to cancel, they told me to call the Front Desk. The Front desk told me only Expedia could cancel, and Expedia told me only the hotel could cancel. Not acceptable from either company.
Séjour de 1 nuit en mars 2024
Réponse de Area General Manager le 27 mars 2024
Dear Barry C, Thank you for taking the time to evaluate our hotel. We sincerely apologize for the inconvenience you experienced while attempting to cancel your reservation. Our hotels are known for their attention to detail and thoughtful hospitality; therefore, we sincerely apologize that this was not your experience. We value your patronage and promise that steps will be taken to ensure we do not repeat this concern. If you still need support with this request, please reach out to the property and ask to speak to a Front Desk Manager. Thank you for your patience, and we look forward to speaking with you.Chade Brunton Area General Manager

8/10 Bien

Deirdre, Wellesley Islands

Séjour de 1 nuit en mars 2024

2/10 Horrible

Claudia

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The worse service ever.
Séjour de 2 nuits en décembre 2023
Réponse de Area General Manager le 15 mars 2024
Dear Claudia, Thank you for your recent review regarding your stay at our hotel. Please accept our apologies for the unsatisfactory service you received during your stay. We have shared your observations with our management team for their immediate attention. We hope you will reconsider and stay with us again as we would like you to experience the hotel as you should have on this visit.Chade Brunton Area General Manager

10/10 Excellent

Diane

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Noise from the next room is loud. This is an old hotel and there isn’t much insulation. The van was quick, helpful driver and fast check in. The only disappointment is the noise
Séjour de 1 nuit en mars 2024

10/10 Excellent

Steven

Séjour de 1 nuit en mars 2024
Réponse de Area General Manager le 14 mars 2024
Dear Steven, Thank you for rating your visit to Miami Airport Marriott. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Chade Brunton Area General Manager

6/10 Satisfaisant

DAHLIA

Les points forts : Personnel et service
Simply put this hotel is surviving off of its faded glory ..
Séjour de 4 nuits en février 2024
Réponse de Area General Manager le 11 mars 2024
Dear Dahlia, Thank you for taking the time to evaluate your stay. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience.Chade Brunton Dear Dahlia, Thank you for taking the time to evaluate your stay. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience.Chade Brunton Area General Manager

10/10 Excellent

Benoit

Séjour de 2 nuits en février 2024
Réponse de Area General Manager le 26 mars 2024
Dear Benoit, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Miami Airport Marriott, and we look forward to welcoming you back soon.Chade Brunton Area General Manager

10/10 Excellent

ELLIOT

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Area General Manager le 16 févr. 2024
Dear Elliot, Thank you for your recent stay at the Miami Airport Marriott and for posting a generous rating of our hotel. It is a pleasure to know we exceeded your expectations. We enjoyed having you as our guest and look forward to serving you again soon. Chade Brunton Area General Manager

10/10 Excellent

Lauren

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great spot for dinner and an overnight connection at MIA
Séjour de 1 nuit en février 2024
Réponse de Area General Manager le 12 févr. 2024
Dear Lauren, Thank you for choosing to stay at the Miami Airport Marriott. Our location near Miami International Airport allows our guests to explore the best of the Miami-Dade area, including beaches, shopping, and much more. We are delighted you could enjoy your dining experience during your time with us, and we hope we will be the first hotel you think of on future trips to the area!Chade Brunton Area General Manager

2/10 Horrible

Nicholas

Séjour de 1 nuit en février 2024
Réponse de Area General Manager le 22 mars 2024
Dear Nicholas, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating and sincerely apologize for not meeting your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Chade Brunton Area General Manager

10/10 Excellent

Christina

Séjour de 1 nuit en janvier 2024
Réponse de Area General Manager le 22 mars 2024
Dear Christina, Thank you for choosing Miami Airport Marriott and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Chade Brunton Area General Manager

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was very comfortable and the team were extremely helpful. We especially loved Claudio at the front door.
Séjour de 1 nuit en janvier 2024
Réponse de Area General Manager le 1 févr. 2024
Dear Michael, Thank you for choosing Miami Airport Marriott and for your constructive feedback. We are glad you had a perfect stay and that our comfortable accommodations and the hospitality provided by our associates, especially one of our front desk staff, Claudio, exceeded your expectations. It will be a pleasure to share your compliments with him and the entire team. Thank you for being our guest, and we look forward to your next visit.Chade Brunton Area General Manager

8/10 Bien

Allie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great for in and out cruise travel. Uber was quicker than the very full airport shuttle.
Séjour de 1 nuit en décembre 2023

2/10 Horrible

Kathleen

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wow. What a bunch of lowlives! They gave my reserved room away! Can't remember that ever happening when a credit card was provided. They sent me to the Courtyard, a real downgrade. The room at the Courtyard was smelly, like they were covering up cigarette smoke. Aweful. The air conditioning unit fan rattles, too loud to keep on during the night. The place is a total dump.
Séjour de 1 nuit en janvier 2024
Réponse de Area General Manager le 24 janv. 2024
Dear Kathleen, Thank you for taking the time to evaluate our hotel. We sincerely apologize that the room type you reserved was not available. We regret the frustration and inconvenience this caused and are very grateful for your patience. We do everything possible to honor requests; however, it is not always possible, depending on our occupancy. We hope that we will have a future opportunity to show you the exceptional stay we are committed to providing every guest.Chade Brunton Area General Manager

10/10 Excellent

Jahlisa

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement

6/10 Satisfaisant

Guy Raymond

Séjour de 1 nuit en janvier 2024
Réponse de Area General Manager le 24 janv. 2024
Dear Mr. Raymond, Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience.Chade Brunton Area General Manager

6/10 Satisfaisant

Alexander, Solon

Les points forts : Propreté et infrastructures et conditions de l’hébergement
The hotel is fine but I was disappointed that the shuttle that "runs every 15 minutes" took more like 35-40.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Denison, Madison

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Really convenient to airport 10 minutes Very quiet vs other hotels we’ve stayed at near Miami international Shuttle service was very good
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Laurence

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Dimas Felix

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Tiffanie

Séjour de 1 nuit en janvier 2024

10/10 Excellent

Richard

Overnight stay
Really nice property. Clean. Rooms were big. Staff was very nice
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Sandi

Séjour de 1 nuit en janvier 2024

10/10 Excellent

Noriko

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Area General Manager le 12 janv. 2024
Dear Noriko, Thank you for your recent stay at the Miami Airport Marriott and for posting a generous rating. It is a pleasure to know we exceeded your expectations. We enjoyed having you as our guest and look forward to seeing you again soon. Chade Brunton Area General Manager

6/10 Satisfaisant

Amanda

Les points forts : Propreté, personnel et service, équipements
Séjour de 1 nuit en janvier 2024
Réponse de Area General Manager le 9 janv. 2024
Dear Amanda, Thank you for your visit. We are sorry if there were a few issues that kept you from giving us a higher rating. We regret any inconvenience this caused and hope you will return for the perfect stay you deserve. Chade Brunton Area General Manager

8/10 Bien

Michael

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
As far as large airports Miami is good. Generally clean and most staff helpful. As in any large place there are dirty spots and very rude staff. But all & all with alll the business they do Miami works well.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

carlos

Séjour de 1 nuit en janvier 2024
Réponse de Area General Manager le 29 janv. 2024
Dear Carlos, Thank you for rating your stay at Miami Airport Marriott. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Chade Brunton Area General Manager

10/10 Excellent

Gina, Avondale

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fine
Séjour de 1 nuit en décembre 2023
Réponse de Area General Manager le 9 janv. 2024
Dear Gina, It was a pleasure welcoming you to Miami Airport Marriott. Your rating is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest; we look forward to your next visit. Chade Brunton Area General Manager

8/10 Bien

Tamisha

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

4/10 Médiocre

Angelique

Les points forts : Personnel et service
Les points faibles : Confort de la chambre
The room was fair at best, water is lukewarm never got hot. They charge you for Wi-Fi, breakfast is a buffet. Bed was OK. It was clean and the staff was friendly for the price I expected more.
Séjour de 1 nuit en janvier 2024

8/10 Bien

pedro

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel de Transito
E um bom Hotel e bem proximo ao Aeroporto de Miami. Quartos amplos e confortaveis. Utilizei apenas o Hotel para dormir e pegar um outro VOO no dia seguinte bem cedo . O Hotel oferece um Transfer gratuito para o Aeroporto
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Marla

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay in Miami!
Checkin was smooth and front desk friendly. Restaurant food was above average even if service was a tad slow. Room was great, health club very nice and M Club pleasant. Overall a very good experience!
Séjour de 1 nuit en décembre 2023

8/10 Bien

pedro

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hitel de transito
Fiquei muito pouco tempo hospedado . Cheguei as 22 hs e sai às 7 hs . Reservei apenas para dormir e pegar um voo para outro local , mas é um hotel confortável sem grandes pretenções
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Austin

Séjour de 5 nuits en décembre 2023
Réponse de Area General Manager le 17 janv. 2024
Dear Austin, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to the Miami Airport Marriott.Chade Brunton Area General Manager

8/10 Bien

Ryan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Area General Manager le 27 déc. 2023
Dear Ryan,Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Miami Airport Marriott; we hope to see you again soon. Chade Brunton Area General Manager

10/10 Excellent

Beth

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Grato

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

10/10 Excellent

edward

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Area General Manager le 20 déc. 2023
Dear Edward, Thank you for choosing the Miami Airport Marriott. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Chade Brunton Area General Manager

10/10 Excellent

Louise

Séjour de 2 nuits en décembre 2023
Réponse de Area General Manager le 6 janv. 2024
Dear Louise, We are thrilled you had an excellent stay at the Miami Airport Marriott, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Chade Brunton Area General Manager

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect stay
I can't see enough about the excellence of this Marriott Hotel. From an early check in to the next morning shuttle, we had a true vacation. The fitness center was well equipped and spacious. Our room was perfect and had the best shower that I have ever experienced. Our dining options had multiple choices on property. Wow. We will return!!
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Kenifet

Séjour de 1 nuit en décembre 2023
Réponse de Area General Manager le 12 déc. 2023
Dear Kenifet, Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting Miami. It was our pleasure accommodating you. We hope you will make Miami Airport Marriott your home away from home whenever your travels bring you to our area.Chade Brunton,Area General Manager

6/10 Satisfaisant

John

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Worst dining experience in a Marriott! Fish was served cold, sent back, microwaved then reserved. Definitely not a normal Marriott experience
Séjour de 1 nuit en décembre 2023
Réponse de Area General Manager le 12 déc. 2023
Dear John, Thank you for taking the time to review your recent stay with us. We apologize for the concern you experienced with the food served. We will be sharing your comments appropriately so we can prevent this from happening in the future. We regret the frustrations this caused and appreciate your patience. Thank you once more for your valuable feedback. We hope to have the pleasure of welcoming you again to provide you with the excellent dining experience we're known for. Chade Brunton,Area General Manager