Dear Josselyn, we always love welcoming back returning guests, and consider it a compliment that guests choose to stay with us a number of times. While you mentioned that your previous stays with us were great, we hope that your recent experience has not affected your decision to join us again in the future. It is truly concerning to read through the remarks you have outlined in your valued review feedback to us. We are happy to share that we are in the process of updating, deep cleaning and overall raising the quality of our guest rooms, in order to address the shortcoming you have outlined in this area. It is our understanding you also had higher expectations with regards to staff service, so please accept our most sincere apologies, if we fell below expectations in this particular aspect of your visit. You may rest assured that our team will be looking into the constructive feedback you have extended in your review, so we may further improve the quality of service we deliver. We aim to provide our guests with the highest standards of comfort and service and we hope that you will allow us an opportunity to exceed your expectations in the future.

Dear Marc, thank you so much for choosing to join us on this recent trip to Miami Beach. While we are pleased to know you spent an overall joyful time as our guest, it has been unfortunate to learn you were disappointed with certain aspects of staff service onsite. We will definitely be following up on your feedback directly with front office staff at this time. It is important to note, however, that guests are asked to sign an upgrade form, when agreeing to a room upgrade; the price of the upgrade fee per night is clearly stated on the said form and corresponds to the charge, which you will then see on your hotel bill. We do thank you once again and hope to have the pleasure of serving you on your return trip to the area as well.

Dear Chantal, we appreciate you trusting the Grand Beach Hotel as your accommodation during your recent trip to the Miami area. We are beyond thrilled to learn of your satisfaction with our convenient beachfront location and relaxing hotel atmosphere. Thank you dearly for the five-star rating you have given our leisure facilities and services. We simply cannot wait to host you on your return visit soon.

Dear Melanie, thank you for giving Grand Beach Hotel the top traveler rating. We are always happy to learn when our guests have had a joyful stay with us and have enjoyed all aspects of their experience onsite. For us it has been a tremendous pleasure to look after you in the duration of your stay and we will look forward to welcoming you on your return.

Dear Sandrine, we always love welcoming back returning guests and consider it a compliment that guests choose to stay with us a number of times. While you mentioned that your previous stays with us were great, we hope that your recent experience has not affected your decision to join us again in the future. We do appreciate you alerting us of the areas, where you felt we left something to be desired during this most recent visit to premises. Please rest assured your valued remarks have been escalated to higher hotel management for review and follow up as needed at this time, so we could further improve and better serve you, when you return to the area and our establishment. Thank you and we cannot wait to welcome you back on another occasion in the future.

Dear Anne, we would like to start off by thanking you for trusting us as your accommodation during this recent trip to Miami. We regret to learn that we did not manage to provide you with the completely satisfying experience you expected. First and foremost, we wish to note that the eStandby upgrade program you signed up for does not guarantee you a room upgrade, but simply extends the opportunity for a room upgrade at the time of arrival at a special discounted room upgrade price. The eStandby room upgrade, however, is based on hotel availability at the time of your arrival. Thus, we are terribly sorry to hear that our hotel availability at the time of your check-in did not allow us to accommodate your request for a room upgrade. We are hopeful that you would be willing to consider a repeat stay with us in the future, as we are confident that we can provide you with the satisfying and memorable experience a majority of our hotel guests are willing to attest to. Thank you.

Dear Nathalie, thank you for your review. We would like to start off by expressing our gratitude for the feedback you have shared, as it allows us to identify areas of the hotel, which require improvement. We would like to assure you that we will follow up with our housekeeping department to ensure that better room inspection is done going forward. We are also happy to note that we are continuously working to update, deep clean and overall maintain and raise the quality of our hotel grounds. Additionally, we hope you would be glad to learn that we are currently in the process of planning a more expansive guest room renovation, which is scheduled to take place later this year and which will definitely address any shortcomings with regards to guest rooms. In the meantime, please accept our sincere apologies for the inconvenience you were caused. We would gladly welcome the opportunity to gain back your trust and change your perception for our hotel and hope that you would be willing to give us another chance in the future.

Dear Olivier, we always love welcoming back returning guests, and consider it a compliment that guests choose to stay with us a number of times. While you mentioned that your previous stays with us were great, we hope that your recent experience has not affected your decision to join us again in the future. It is our understanding you had higher expectations with regards to staff service, so please accept our most sincere apologies, if we fell below expectations in this particular aspect of your visit. You may rest assured that our team will be looking into the constructive feedback you have extended in your review, so we may further improve the quality of service we deliver. We deeply regret that we did not more fully deliver an outstanding experience and apologize for housekeeping issues you experienced. We aim to provide our guests with the highest standards of comfort and service in each hotel area onsite and we hope that you will allow us an opportunity to exceed your expectations in the future.

Dear Walid, thank you for leaving a review of your recent visit to our hotel. It has been to our regret to hear that we have left something to be desired in some aspects of your onsite experience. We very much wish you had taken the time to provide us with further details regarding the hotel areas, where we failed to live up to your expectations, so we could address these accordingly and eliminate any present shortcomings. Thank you for your review and valuable rating. We hope to have the chance to greet you back on another occasion, when we would do our best to exceed your expectations.

Dear Valued guest, we appreciate you staying with us at the Grand Beach Hotel. We would also like to thank you for your review and kind traveler rating. Our team’s main priority is our guests’ relaxing and satisfying experience. We are glad you enjoyed your recent visit and hope to welcome you soon again.

Dear Philippe, thank you for your review and valued business to our establishment. We are very much glad to know you spent an overall pleasant and comfortable stay with us. Please rest assured your remarks on how we could improve have already been escalated to respective management for review and follow up. We are looking forward to your return and the opportunity to further exceed your expectations.

Dear Dovile, e would like to express our gratitude for your kind rating of the Grand Beach Hotel. We work hard to make each and every guest's stay special and satisfying and to know we have achieved this in the duration of your recent visit is truly rewarding. We hope you will enjoy your next visit to property as well and would like to thank you for your review.

Dear Eric, we would like to thank you for not only choosing to stay with us at Grand Beach Hotel, but also for your precious time leaving a review. We are pleased that we could make your time with us as relaxing as possible and we could offer the comfort you deserve. We are grateful for your business and hope that you will consider visiting us again.

Dear Tyler, thank you for giving Grand Beach Hotel the top traveler rating. We are always happy to learn when our guests have had a joyful stay with us and have enjoyed all aspects of their experience onsite. For us it has been a tremendous pleasure to look after you in the duration of your stay and we will look forward to welcoming you on your return.

Dear Jeffrey, thank you for leaving a review rating of your recent visit to our hotel. We do strive to provide the best of service and accommodations and are sincerely sorry, if any of the services and accommodations provided to you during your stay were anything less than that. We do hope you shall give our property another chance to earn back your trust.

Dear Ashley, we appreciate you trusting the Grand Beach Hotel as your accommodation during your recent trip to the Miami area. We are beyond thrilled to learn of your satisfaction with our convenient beachfront location and relaxing hotel atmosphere. Thank you dearly for the five-star rating you have given our facilities and services. We simply cannot wait to host you on your return visit soon.

Dear Christopher, thank you for giving Grand Beach Hotel the top traveler rating. We are always happy to learn when our guests have had a joyful stay with us and have enjoyed all aspects of their experience onsite. For us it has been a tremendous pleasure to look after you in the duration of your stay and we will look forward to welcoming you on your return.

Dear Maria, we would like to express our gratitude for your kind rating of the Grand Beach Hotel. We work hard to make each and every guest's stay special and satisfying and to know we have achieved this in the duration of your recent visit is truly rewarding. We hope you will enjoy your next visit to property as well and would like to thank you for your review.

Dear Lupita, thank you very much for taking the time to share your feedback regarding your stay with us; we do regret to hear that we did not meet your expectations. It saddens us to hear that some elements of your experience at the hotel were not to the standard we pride ourselves on. Your feedback is of great importance to us and we are concerned to read about your dissatisfaction. We will be sure to address your concerns with our management team, as you have our assurance that this is certainly not indicative of the high standard service and accommodations that our guests have come to know and expect. We really do hope that you will consider trying us again as we are very confident that we can provide you with the same experience and level of comfort that a majority of our guests are very willing to attest to.

Dear Susan, thank you for taking the time out of your day to give us your opinion on your most recent stay at Grand Beach Hotel. We are glad you have had an overall great return experience on property thanks to the beautiful and nicely appointed guest rooms, gorgeous room views, lovely leisure facilities and convenient beachfront hotel location. With this being said, please accept our apologies if we did not quite live up to expectations with regards to housekeeping daily service. We appreciate you alerting us of this and look forward to having the opportunity to better serve you in this particular aspect of your next visit with us in the future.

Dear Eduardo, we would like to thank you for not only choosing to stay with us at Grand Beach Hotel, but also for your precious time leaving a review. We are pleased that we could make your time with us as relaxing as possible and we could offer the comfort you deserve. We are grateful for your business and hope that you will consider visiting us again.

Dear Dushyantha, thank you for choosing to stay with us and for the time taken to share your valued feedback on the Expedia site following this visit to premises. It has been regretful for us and the hard working hotel teams to learn about the disappointment you encountered in different hotel areas during your stay with us. It's unfortunate, we could not come up to expectations for value. We do appreciate you taking the time to share your valued observations with us on how we could further improve to better serve guests moving forward at this particular property. It is very much our hope this most recent visit won't affect your decision to continue choosing the Grand Beach Hotel on your return trips to Miami and the area. Thank you

Dear Betty, we appreciate you staying with us at the Grand Beach Hotel. We would also like to thank you for your review and kind, four-star rating. Our team’s main priority is our guests’ relaxing and satisfying experience. We are glad you enjoyed your recent visit and hope to welcome you soon again.

Dear Veronika, we appreciate you staying with us at the Grand Beach Hotel. We would also like to thank you for your review and kind, four-star rating. Our team’s main priority is our guests’ relaxing and satisfying experience. We are glad you enjoyed your recent visit and hope to welcome you soon again.

Dear Kimberly, thank you for leaving a review rating of your recent visit to our hotel. It has been to our regret to hear that we have left something to be desired in some aspects of your onsite experience. We very much wish you had taken the time to provide us with further details regarding the hotel areas, where we failed to live up to your expectations, so we could address these accordingly and eliminate any present shortcomings. Thank you for your review and valuable rating. We hope to have the chance to greet you back on another occasion, when we would do our best to exceed your expectations.

Dear Dave, thank you for posting a superb review of your stay at the Grand Beach Hotel. We are pleased that we could make your time with us as relaxing as possible and we could offer the comfort you deserve. Now that you have experienced and enjoyed what Grand Beach Hotel has to offer, we would like to welcome you back again soon.

Dear Krystel, thank you so much for taking the time to write your review and for letting us know how you feel following this recent trip to the Grand Beach Hotel. We are glad that our beautiful hotel grounds, convenient beachfront location, and friendly and accommodating staff service managed to overall meet your expectations in the duration of your visit. On another note, we are grateful for the time you had taken to make us aware of shortcomings, which require our team's attention in some hotel areas. Please rest assured those will be brought up and followed up on as needed. In the end, we are happy to note that we are continuously working to update, deep clean and overall maintain and raise the quality of our hotel grounds. Additionally, we hope you would be glad to learn that we are in the process of completing a more expansive guest room renovation, which will definitely address any shortcomings in this area. In the end, we do wish to also note that we do offer both Bay Front and Oceanfront suites, which do provide fully unobstructed views of Biscayne Bay or the Atlantic Ocean and beach respectively. We, thus, very much hope to be given another chance to serve you again in the future. Thank you.

Dear James, it means so much to us that you chose to join us at the Grand Beach Hotel and that you enjoyed your stay on property. We are grateful for the compliments you had to share of our quiet and relaxing hotel atmosphere and the truly attentive staff service attitude throughout the hotel. Your kind review and feedback are greatly appreciated and will certainly be passed along to the hard working teams on property. Thank you and we look forward to your return.

Dear Rashida, we appreciate you staying with us at the Grand Beach Hotel. We would also like to thank you for your review and kind, four-star rating. Our team’s main priority is our guests’ relaxing and satisfying experience. We are glad you enjoyed your recent visit and hope to welcome you soon again.

Dear Mark, e would like to express our gratitude for your kind rating of the Grand Beach Hotel. We work hard to make each and every guest's stay special and satisfying and to know we have achieved this in the duration of your recent visit is truly rewarding. We hope you will enjoy your next visit to property as well and would like to thank you for your review.

Dear Patrice, we would like to thank you for your kind review of the Grand Beach Hotel. We truly enjoyed having you stay with us during your time in Miami and are glad to learn that you have enjoyed so much of our establishment. We hope to host you in the future for another excellent stay.

Dear Stephanie, thank you for taking the time to express your valued feedback through this channel. It is to our deep regret to learn about the less than favorable experience you encountered recently and hope you can believe us, when we say it is not reflective of the standards, which we pride ourselves with or strive to maintain at the hotel. We do appreciate you bringing your concerns to the attention of our onsite team for follow up and are truly sorry to know you felt their efforts to rectify on any matter of concern did not prove sufficient in outweighing your disappointment. We do value your remarks and have once more escalated them to the respective department heads on premises as to ensure closer inspection is completed of the shortcomings you have outlined, in order for us to be able to better meet and exceed our guest's expectations moving forward. Please accept our apologies. We do hope to have the chance to greet you back and to change your perception for our establishment. Have a good day.

Dear Jason, thank you for leaving a review rating of your recent visit to our hotel. It has been to our regret to hear that we have left something to be desired in some aspects of your onsite experience. We very much wish you had taken the time to provide us with further details regarding the hotel areas, where we failed to live up to your expectations, so we could address these accordingly and eliminate any present shortcomings. Thank you for your review and valuable rating. We hope to have the chance to greet you back on another occasion, when we would do our best to exceed your expectations.

Dear Luiz Gustavo, thank you for posting a superb review of your stay at the Grand Beach Hotel. We are pleased that we could make your time with us as relaxing as possible and we could offer the comfort you deserve. Now that you have experienced and enjoyed what Grand Beach Hotel has to offer, we would like to welcome you back again soon.

Dear Nicole, thank you for posting a superb review of your stay at the Grand Beach Hotel. We are thrilled to hear that your onsite experience was everything you had hoped for. What means the most to us is knowing that you felt well cared for by our team of service professionals who helped create an outstanding experience during your time with us. We are further happy to note that we are continuously working to update, deep clean and overall maintain and raise the quality of our hotel grounds. Additionally, we hope you would be glad to learn that we are in the process of completing a more expansive guest room renovation, which will definitely address any shortcomings in this area. We're honored that you chose to stay with us during your vacation and we hope to host you in the future for more great memories.

Dear Anaisa, thank you for taking the time out of your day to give us your opinion on your most recent stay at Grand Beach Hotel. We are glad you have had an overall great experience on property. It will be our pleasure to welcome you back soon for another joyful visit.

Dear Pablo, thank you very much for taking the time to share your feedback regarding your stay with us; we do regret to hear that we did not meet your expectations. It saddens us to hear that some elements of your experience at the hotel were not to the standard we pride ourselves on. Your feedback is of great importance to us and we are concerned to read about your dissatisfaction. We will be sure to address your concerns with our management team, as you have our assurance that this is certainly not indicative of the high standard service and accommodations that our guests have come to know and expect. We really do hope that you will consider trying us again as we are very confident that we can provide you with the same experience and level of comfort that a majority of our guests are very willing to attest to.

Dear Amber, thank you for posting a superb review of your stay at the Grand Beach Hotel. We are pleased that we could make your time with us as relaxing as possible and we could offer the comfort you deserve. Now that you have experienced and enjoyed what Grand Beach Hotel has to offer, we would like to welcome you back again soon.

Dear Lisa, thank you for leaving a review rating of your recent visit to our hotel. It has been to our regret to hear that we have left something to be desired in some aspects of your onsite experience. We very much wish you had taken the time to provide us with further details regarding the hotel areas, where we failed to live up to your expectations, so we could address these accordingly and eliminate any present shortcomings. Thank you for your review and valuable rating. We hope to have the chance to greet you back on another occasion, when we would do our best to exceed your expectations.

Dear Babette, we would like to express our gratitude for your kind rating of the Grand Beach Hotel. We work hard to make each and every guest's stay special and satisfying and to know we have achieved this in the duration of your recent visit is truly rewarding. We hope you will enjoy your next visit to property as well and would like to thank you for your review.

Dear Ashley, we appreciate you staying with us at the Grand Beach Hotel. We would also like to thank you for your review and kind, five-star rating. Our team’s main priority is our guests’ relaxing and satisfying experience. We are glad you enjoyed your recent visit and hope to welcome you soon again.

Dear Duygu, we would like to thank you for your feedback. While we truly wish you had a better experience, it is feedback such as the one you have extended in your review that we learn from and use to improve. It is our understanding you had higher expectations with regards to housekeeping service, so please accept our most sincere apologies, if we fell below expectations in this particular aspect of your visit. You may rest assured that our team will be looking into the constructive feedback you have extended in your review, so we may further improve the quality of service we deliver in this area. When it comes to your minibar charge, we are happy to share that the team has already taken according corrective actions to your bill. Thank you. We do aim to provide our guests with the highest standards of comfort and service and we hope that you will allow us an opportunity to exceed your expectations on another occasion in the future.

Dear Blanca, thank you for taking the time out of your day to give us your opinion on your most recent stay at Grand Beach Hotel. We are glad you have had an overall great experience on property. It will be our pleasure to welcome you back soon for another joyful visit.

Dear James, thank you for giving Grand Beach Hotel the top traveler rating. We are always happy to learn when our guests have had a joyful stay with us and have enjoyed all aspects of their experience onsite. For us it has been a tremendous pleasure to look after you in the duration of your stay and we will look forward to welcoming you on your return.

Dear Nicole, we would like to express our gratitude for your kind rating of the Grand Beach Hotel. We work hard to make each and every guest's stay special and satisfying and to know we have achieved this in the duration of your recent visit is truly rewarding. We hope you will enjoy your next visit to property as well and would like to thank you for your review.

Dear Roshan, we appreciate you trusting the Grand Beach Hotel as your accommodation during your recent trip to the Miami area. We are beyond thrilled to learn of your satisfaction with our convenient beachfront location and relaxing hotel atmosphere. Thank you dearly for the five-star rating you have given our facilities and services. We simply cannot wait to host you on your return visit soon.

Dear Donna M., we always love welcoming back returning guests, and consider it a compliment that guests choose to stay with us at the Grand Beach Hotel a number of times. We, thus, wish to begin by expressing our gratitude for your valued repeat business to our establishment. It brings us great joy to know that we are continuously living up to your expectations for a relaxing hotel atmosphere, well maintained facilities, comfortable suites and above all amazing food & beverage offerings at Chez Gaston. On behalf of the entire Grand Beach Hotel team, we cannot wait to offer you a warm welcome on your next return in the future as well.

Dear Evelyn, thank you for taking the time to write a review of your stay. We appreciate you choosing Grand Beach Hotel. We are pleased to read of your great experience onsite and hope you will join us again soon.

Dear Shelli, we appreciate you trusting the Grand Beach Hotel as your accommodation during your recent trip to the Miami area. We are beyond thrilled to learn of your satisfaction with the breathtaking views opening up from our property as well as with the excellent food & beverage choices we offer to our valued hotel guests. Thank you dearly for the five-star rating you have given our facilities and services. We simply cannot wait to host you on your return visit soon.