Avis sur Newport Beachside Hotel & Resort
Newport Beachside Hotel & Resort
16701 Collins Avenue, Sunny Isles Beach, FL
Avis
6,6
6,8/10
Propreté
7,0/10
Personnel et service
6,4/10
Équipements
6,4/10
Infrastructures et conditions de l’hébergement
6,8/10
Écoresponsabilité
Avis
17 déc. 2023
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de General Manager le 1 mars 2024
Thank you for your comments
6/10 Satisfaisant
Nicolas
Voyage en famille
13 août 2023
Nicolas
Séjour de 2 nuits en août 2023
10/10 Excellent
Martin
1 août 2023
Martin
Séjour de 2 nuits en juillet 2023
10/10 Excellent
Richard
19 avr. 2023
Richard
Séjour de 2 nuits en mars 2023
6/10 Satisfaisant
francis
21 mars 2023
Les points forts : Confort de la chambre
Les points faibles : Propreté
Très moyen
francis
Séjour de 6 nuits en mars 2023
Réponse de Newport Beachside Resort Team le 22 mars 2023
Dear Francis, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We are continually striving to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit.Newport Beachside Resort Team
6/10 Satisfaisant
alexandre
Voyage en famille
22 févr. 2023
Les points forts : Personnel et service
Les points faibles : Propreté
alexandre
Séjour de 2 nuits en février 2023
Réponse de General Manager le 22 févr. 2023
Dear Alexandre, Thank you for taking the time to share about your stay. While we are glad you enjoyed our great location and the friendly associates, we regret not meeting your expectations concerning your room. We continually strive to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit.Newport Beachside Resort Team
8/10 Bien
Alexandra
1 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Alexandra
Séjour de 1 nuit en janvier 2023
Réponse de General Manager le 3 févr. 2023
Dear Alexandra, Thank you for choosing Newport Beachside Hotel & Resort. We are delighted you loved our ideal location and spectacular views. However, we regret your disappointment with the ongoing renovation of the pool on our property. Please know, information about our amenities is posted on our sites so guests can have this information before booking with us. We apologize if this was not adequately communicated to you, and we will share your comments appropriately. We hope the next time you are in town you will join us again.Newport Beachside Resort Team
6/10 Satisfaisant
Leonid
Voyage en famille avec de jeunes enfants
13 janv. 2023
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Leonid
Réponse de Newport Beachside Resort Team le 15 janv. 2023
Dear Leonid, Thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit.Newport Beachside Resort Team
8/10 Bien
Eric, Longueuil
Voyage en famille
18 oct. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eric
Séjour de 4 nuits en octobre 2022
Réponse de Newport Beachside Resort Team le 20 oct. 2022
Dear Eric, Thank you for choosing Newport Beachside Hotel & Resort. We are glad our oceanfront location and easy access to the beach were perfect for your holiday. Thank you for sharing your experience so future guests can see what makes us an excellent choice.Newport Beachside Resort Team
4/10 Médiocre
Bibiche
Voyage en groupe
17 oct. 2022
Les points forts : Personnel et service
Les points faibles : Propreté
Bibiche
Séjour de 3 nuits en octobre 2022
Réponse de Newport Beachside Resort Team le 18 oct. 2022
Dear Bibiche, Thank you for taking the time to share your experience. Even though the rating given does not reflect your generous compliments, we are glad you enjoyed your time and found our in-house restaurant at a great value. We hope you will return whenever your travels bring you back.Newport Beachside Resort Team
6/10 Satisfaisant
Sylvain
Voyage en famille avec de jeunes enfants
9 avr. 2022
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Sylvain
Séjour de 3 nuits en avril 2022
Réponse de Newport Beachside Resort Team le 10 avr. 2022
Sylvain, thank you for your review. Please know our top priority is our guests' well-being and safety; keeping that in mind, we have adjusted our housekeeping services to suit each guest's requirements. For a future visit, please know that our front desk is always happy to arrange these specifics. We do sincerely apologize if this was not communicated to you upon check-in. We hope the rest of your stay was a positive one, and we look forward to welcoming you again.
Newport Beachside Resort Team
2/10 Horrible
Ebony
18 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ebony
Séjour de 1 nuit en avril 2024
6/10 Satisfaisant
Scherley
17 avr. 2024
Scherley
Séjour de 2 nuits en avril 2024
6/10 Satisfaisant
Brittany Renee
17 avr. 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Brittany Renee
Séjour de 4 nuits en avril 2024
8/10 Bien
Miriam
16 avr. 2024
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Miriam
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 18 avr. 2024
Dear Miriam,It was a delight to host you at Newport Beachside Hotel and Resort. Our team trusts that you had a comfortable and relaxing stay. It would be our pleasure to welcome you back in the future for an experience that is sure to go above and beyond your expectations.Best Regards,Newport Beachside Resort Team
10/10 Excellent
Anthony
16 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Anthony
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 18 avr. 2024
Dear Anthony,Although we're delighted to receive your positive review, we apologize for any inconvenience you had at the spa. Please know we are undergoing a modernization project as part of our continued commitment to improving our property and service. That said, feel free to reach out to us anytime so we may address any lingering concerns you have, as we are always available to assist you. Your feedback is appreciated, and we hope to welcome you back in the future for a reimagined experience that exceeds your expectations. Best Regards,Newport Beachside Resort Team
2/10 Horrible
Geldrys Viviana
Voyage en famille
15 avr. 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Geldrys Viviana
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 17 avr. 2024
Thank you for taking a moment to leave a review. We sincerely regret to learn of your disappointment with your recent experience. Please know for future reference that when booking through a third-party site, room assignments and requests are subject to change based on availability. However, we apologize for the inconvenience caused by the ventilation. We'll be sure to share your feedback internally to ensure our high standards of hospitality are being met. It was a pleasure having you here, and we hope you will give us another chance to change your perceptions down the line.Best Regards,Newport Beachside Resort Team
10/10 Excellent
Heinrich, Aylmer
Voyage en couple
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Heinrich
Séjour de 5 nuits en mars 2024
Réponse de General Manager le 17 avr. 2024
Dear Heinrich,Thank you for choosing Newport Beachside Hotel and Resort and for sharing your delightful five-star review. While we are sorry you had a concern with the door key, we are thrilled that otherwise, you enjoyed a wonderful visit. We'll be sure to look into the matter with our team to ensure improvements are made swiftly. Nevertheless, we look forward to welcoming you back for many more memorable stays.Best Regards,Newport Beachside Resort Team
4/10 Médiocre
Anette
15 avr. 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Anette
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 15 avr. 2024
Dear Anette,Thank you for your review. It is disappointing to learn that your recent stay fell short of expectations. If you have any suggestions for areas in which we can improve or elevate our guest experience, please don't hesitate to reach out to us offline. It was a pleasure having you here, and we hope to hear from you soon. Best Regards,Newport Beachside Resort Team
2/10 Horrible
Angel David
Voyage en couple
14 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Angel David
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 15 avr. 2024
Dear Angel,We are deeply disappointed that your experience did not meet your expectations. Please feel free to reach out to us any any time, as we are always available to assist our great guests. We are committed to improving and hope to have the opportunity to provide you with a better experience in the future.Best Regards,Newport Beachside Resort Team
8/10 Bien
sam
14 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
sam
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 15 avr. 2024
Dear Sam,Thank you for your generous review! It was a pleasure to welcome you to Newport Beachside Hotel and Resort, and we are delighted you enjoyed your stay. We look forward to seeing you again soon.Best Regards,Newport Beachside Resort Team
6/10 Satisfaisant
Amanda Shay
14 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Amanda Shay
Séjour de 1 nuit en avril 2024
4/10 Médiocre
Khadijah
Voyage en couple
14 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Khadijah
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 15 avr. 2024
Dear Khadijah,Thank you for bringing these matters to our attention. We are concerned about the conditions you described, from the cleanliness of your room to the disruptions caused by construction. Rest assured, we are addressing these to ensure a welcoming and comfortable environment that reflects our standards. We hope to have the opportunity to welcome you back and demonstrate the high quality of hospitality we are committed to providing.Best Regards,Newport Beachside Resort Team
6/10 Satisfaisant
Victoria
Voyage en couple
14 avr. 2024
Victoria
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 15 avr. 2024
Dear Victoria,Thank you for being our guest. We're pleased you appreciated our attentive service and trust you settled right into our accommodations. Your thoughts on self-parking are appreciated as well, but please know we also offer convenient valet parking for an additional fee. Nevertheless, it was a pleasure to welcome you, and we hope you return soon.Best Regards,Newport Beachside Resort Team
6/10 Satisfaisant
Brenda
Voyage en couple
14 avr. 2024
Les points faibles : Propreté et équipements
Brenda
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 15 avr. 2024
Dear Brenda,Thank you so much for the review. We are disappointed to hear about the unsatisfactory state of your room and thank you for your feedback, which will help us improve the experience of future guests. We hope you'll consider staying with us again soon for a stay that is sure to go above and beyond your expectations.Best Regards,Newport Beachside Resort Team
10/10 Excellent
Mary
Voyage en famille
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mary
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 15 avr. 2024
Dear Mary,Thank you for your kind review and perfect rating. We are delighted our well-appointed accommodations were the highlight of your visit, and we appreciate you mentioning them to your fellow travelers. Your suggestion for a coffeemaker will be shared internally for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we hope you return soon.Best Regards,Newport Beachside Resort Team
6/10 Satisfaisant
Narina
13 avr. 2024
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Narina
Séjour de 6 nuits en avril 2024
8/10 Bien
Felix
13 avr. 2024
Les points forts : Propreté et personnel et service
Felix
Séjour de 5 nuits en avril 2024
8/10 Bien
Maria
Voyage en famille
13 avr. 2024
Maria
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 15 avr. 2024
Dear Maria,Thank you for sharing your experience with us! We're delighted that you enjoyed our beachfront location and the service of our friendly team. It was wonderful to host you, and we look forward to welcoming you back for another stay by the beach.Best Regards,Newport Beachside Resort Team
10/10 Excellent
Luis, Waco
Voyage en couple
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Luis
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 14 avr. 2024
Dear Luis,Thank you for taking a moment to leave us a review. It is a pleasure to learn you enjoyed your stay, particularly highlighting our scenery and amenities. We appreciate you choosing Newport Beachside Hotel and Resort to host your stay and we look forward to welcoming you back. Best Regards,Newport Beachside Resort Team
8/10 Bien
Alejandro
12 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alejandro
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 14 avr. 2024
Dear Alejandro,Our team at Newport Beachside Hotel and Resort works hard to ensure our guests have a relaxing visit, so we are delighted to know we hit the mark with you. We look forward to welcoming you back for many more memorable getaways.Best Regards,Newport Beachside Resort Team
10/10 Excellent
Stephanie
Voyage en famille
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stephanie
Séjour de 6 nuits en mars 2024
Réponse de General Manager le 14 avr. 2024
Dear Stephanie,Thank you so much for the five-star review. We're glad to hear you were able to take advantage of our convenient location and amenities, and we hope you'll join us again soon for another relaxing beach getaway.Best Regards,Newport Beachside Resort Team
10/10 Excellent
Zayda
12 avr. 2024
Les points forts : Propreté et personnel et service
Zayda
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 13 avr. 2024
Dear Zayda,Thank you for your terrific review of your recent visit! We’re delighted to hear that our hospitable team went above and beyond to provide you with the best experience possible. It is the greatest compliment when our guests enjoy their time with us so much that they take a moment to review our property and recommend it to others. Your suggestion for our accommodations will be shared internally for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we look forward to welcoming you back to our hotel in the future!Best Regards,Newport Beachside Resort Team
10/10 Excellent
Jairo
12 avr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Jairo
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 13 avr. 2024
Dear Jairo,Providing our guests with captivating views is one of the highlights of staying with us, and we're delighted that it enhanced your experience. We can't wait to welcome you back to enjoy more of our stunning vistas.Best Regards,Newport Beachside Resort Team
6/10 Satisfaisant
Brett
Voyage en couple
11 avr. 2024
Les points faibles : Équipements
Brett
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 13 avr. 2024
Dear Brett,The best part of any stay is often hanging out at the pool, and we're glad that you had such a good time at ours! Rest assured, our team is looking into the concerns you mentioned with the bathrooms and carpets, and we appreciate your patience as we work to modernize our property for a better overall experience. In the future, we'd love to welcome you back, so come and see us again!Best Regards,Newport Beachside Resort Team
8/10 Bien
Melissa
10 avr. 2024
Les points forts : Propreté et personnel et service
Melissa
Séjour de 2 nuits en avril 2024
8/10 Bien
Stephanie
Voyage en famille
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stephanie
Séjour de 3 nuits en mars 2024
Réponse de General Manager le 18 avr. 2024
Dear Stephanie,Thank you for taking a moment to share your experience at Newport Beachside Hotel and Resort. We are proud to deliver great value to our guests, so we are delighted that you found your experience to be well-priced. Additionally, our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. It was a pleasure having you here, and we hope you will visit us again soon!Best Regards,Newport Beachside Resort Team
2/10 Horrible
Niamh
Voyage en couple
10 avr. 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Niamh
Séjour de 4 nuits en mars 2024
Réponse de General Manager le 12 avr. 2024
Dear Niamh,We appreciate you choosing to stay with us, but we regret that we did not meet your expectations. This is not reflective of the high-quality experience that we aim to provide. Our team is committed to investigating your concerns to ensure that our accommodations are in excellent condition and that we continue to deliver the exceptional service we are known for. We are truly sorry for any inconvenience caused, and we wish you well as your travels continue.Best Regards,Newport Beachside Resort Team
10/10 Excellent
Arlisha
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Arlisha
Séjour de 4 nuits en avril 2024
Réponse de General Manager le 11 avr. 2024
Dear Arlisha,We're delighted you had a terrific experience at Newport Beachside Hotel and Resort! It's particularly fantastic to see that you had a chance to witness our breathtaking ocean views from our luxurious rooms. Our staff loves to make guests feel at home, and they will be delighted to know that they made you feel welcome. Hosting you was a pleasure, so please return soon for another amazing stay.Best Regards,Newport Beachside Resort Team
8/10 Bien
Inna
10 avr. 2024
Les points forts : Propreté et personnel et service
Inna
Séjour de 1 nuit en avril 2024
8/10 Bien
Tetiana
9 avr. 2024
Tetiana
Séjour de 1 nuit en janvier 2024
10/10 Excellent
Karina, Van NUys
Voyage en famille
9 avr. 2024
Les points forts : Équipements
Karina
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 11 avr. 2024
Dear Karina,Thank you for choosing Newport Beachside Hotel and Resort! We're glad our convenient location and excellent service left a tremendous impression on you. Please come see us again soon for another exceptional experience.Best Regards,Newport Beachside Resort Team
8/10 Bien
Arlee
9 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Arlee
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 10 avr. 2024
Dear Arlee, Thank you for choosing to stay with us at Newport Beachside Hotel and Resort. We are thrilled to learn you enjoyed your stay. Guest feedback is always appreciated and we thank you for highlighting our ample amenities, and beautiful accommodations. We look forward to welcoming you back next time. It was truly our pleasure to host you.Best Regards,Newport Beachside Resort Team
10/10 Excellent
Paula
Voyage en couple
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Paula
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 10 avr. 2024
Dear Paula,Thank you for your feedback about your recent visit. We appreciate your input about our property and your compliments about our pool and beach access. Hopefully, you had a positive overall experience. We'd love to welcome you back soon!Best Regards,Newport Beachside Resort Team
8/10 Bien
Maria
Voyage en famille
8 avr. 2024
Maria
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 10 avr. 2024
Dear Maria,Thank you for choosing to stay with us at Newport Beachside Hotel and Resort. It's always our top priority to impress every guest with our friendly service, so we're thrilled our commitment to this shone through during your visit. We're also delighted to read you were able to take advantage of our convenient location. The pleasure was all ours, and we hope to welcome you back soon.Best Regards,Newport Beachside Resort Team
8/10 Bien
Solange
Voyage en couple
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Solange
Séjour de 4 nuits en avril 2024
Réponse de General Manager le 10 avr. 2024
Dear Solange,We appreciate you taking a moment to write a review. It is a pleasure to know you enjoyed your stay with us. Thank you for choosing Newport Beachside Hotel and Resort to host your stay and we look forward to welcoming you back.Best Regards,Newport Beachside Resort Team
10/10 Excellent
Carly Ann
7 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Carly Ann
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 10 avr. 2024
Dear Carly Ann,It was nice to have you as our guest at Newport Beachside Hotel and Resort. Thank you for highlighting our superb location and helpful service. We appreciate your feedback and look forward to seeing you again during your next Florida vacation!Best Regards,Newport Beachside Resort Team
8/10 Bien
Ashley Renee
7 avr. 2024
Les points forts : Personnel et service
Ashley Renee
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 10 avr. 2024
Dear Ashley,Thank you for choosing to stay with us at Newport Beachside Hotel and Resort. Impressing every guest with our exceptional service is always our top priority, so we're thrilled that was the case for you. It's also great to read you were able to take full advantage of our relaxing amenities and convenient location. The pleasure was all ours, and we hope you'll choose to visit us again soon.Best Regards,Newport Beachside Resort Team
10/10 Excellent
Jairo
7 avr. 2024
Jairo
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 10 avr. 2024
Estimado Jairo, Muchas gracias por elegir quedarse con nosotros en Newport Beachside Hotel and Resort. Nuestro objetivo es brindar a cada huésped una excelente experiencia y confiamos en que este sea su caso. Sin embargo, apreciamos sus sugerencias y nos aseguraremos de tenerlas en cuenta a medida que sigamos realizando mejoras. Fue un placer recibirlo y esperamos darle la bienvenida nuevamente en el futuro para otra estadía maravillosa. Atentamente, Equipo de Newport Beachside Resort
10/10 Excellent
Dionizia
7 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dionizia
Séjour de 4 nuits en avril 2024
Réponse de General Manager le 10 avr. 2024
Dear Dionizia, Thank you so much for choosing to stay with us at Newport Beachside Hotel and Resort. Our goal is to provide every guest with exceptional service, so we're thrilled we made a great impression on you. It's also terrific to read our pristine accommodations, wonderful views, and plentiful amenities were among the highlights of your trip. Your recommendation is greatly appreciated, and we hope you'll choose to visit us again soon. Best Regards, Newport Beachside Resort Team