Avis sur Extended Stay America Suites Merrillville US Rte 30
Extended Stay America Suites Merrillville US Rte 30
1355 E 83rd Ave, Merrillville, IN
Avis
7,6
Bien
7,8/10
Propreté
8,0/10
Personnel et service
7,4/10
Équipements
7,8/10
Infrastructures et conditions de l’hébergement
8,2/10
Écoresponsabilité
Avis
Voyage en groupe
26 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Hotel Management le 27 mars 2024
Dear Lessy, Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased to hear our guests notice and appreciate their efforts. We hope you stay with us again the next time you visit Merrillville. Sincerely,Hotel Management
2/10 Horrible
Oliver
9 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Oliver
Séjour de 1 nuit en mars 2024
10/10 Excellent
Esther
26 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Esther
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 27 févr. 2024
Dear Esther, Thank you for staying at Extended Stay America and for your generous feedback. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We value your business and hope to have the privilege of hosting you again.Sincerely,Hotel Management
6/10 Satisfaisant
Keith
25 févr. 2024
Les points faibles : Propreté
Keith
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 27 févr. 2024
Dear Keith, Thank you for sharing your experience. Please accept our apologies if we did not provide you with a clean and comfortable room. We aim to exceed our guests' expectations; therefore, we are disappointed that this was not your experience. We will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. If you have any further questions or concerns, please do not hesitate to reach out to us directly at the hotel. We appreciate your patience and understanding, and we hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management
10/10 Excellent
Shakina
21 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shakina
Réponse de Hotel Management le 23 févr. 2024
Dear Shakina, Thank you for your fantastic review of Extended Stay America. We were happy to read how much you liked our hotel, including our spacious rooms. Your comfort is our number one priority, so it is nice to know we exceeded your expectations. Thank you again for your feedback and for sharing your experience with future guests. We hope you will be back to see us again soon.Sincerely,Hotel Management
2/10 Horrible
Lamayne
Voyage en couple
20 févr. 2024
Les points forts : Propreté
Les points faibles : Personnel et service
Lamayne
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 20 févr. 2024
Dear Lamayne, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We are sorry that the room type you requested was not available, and we regret any frustration and inconvenience this caused. We do everything possible to honor requests; however, depending on our occupancy, it is not always possible. We are very grateful for your patience, and we hope to have a future opportunity to show you the enhanced stay we are committed to providing every guest.Sincerely,Hotel Management
8/10 Bien
Rhiannon
Voyage en couple
18 févr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Rhiannon
Séjour de 2 nuits en février 2024
6/10 Satisfaisant
Tina
Voyage en groupe
18 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tina
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 19 févr. 2024
Dear Tina, Thank you for reviewing our hotel. It is nice you had a pleasant stay. We appreciate you pointing out specific items you loved and areas where we can improve. However, we are sorry for the issues you encountered. We are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Our front desk is always to help you. Considering our positive highlights, please stay with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management
6/10 Satisfaisant
Oliver, Palm Bay
Voyage en famille
10 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Oliver
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 11 févr. 2024
Dear Oliver, Thank you for choosing us and sharing your remarks. Our team strives to ensure each guest has a pleasant stay, so we are happy you had one. Also, we are delighted to know you found your room clean and comfortable. However, we are disappointed to learn your remarks about our breakfast choices not meeting your taste. We will discuss with the team for improvement. Once again, we hope you will give us another chance to show you the outstanding service we provide.Sincerely,Hotel Management
10/10 Excellent
Melissa
Voyage en couple
1 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Melissa
Séjour de 1 nuit en janvier 2024
6/10 Satisfaisant
Henry
16 janv. 2024
Henry
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 17 janv. 2024
Dear Henry, Thank you for taking the time to provide us with your feedback. We are delighted to hear that you found our facilities to be clean and well-maintained. However, please accept our apologies for the inconvenience caused by the noise disturbances you experienced. We take such matters seriously and always want to provide our guests with the quiet, relaxing environment they deserve. Please know that our front desk is available around the clock for future visits to help make you as comfortable as possible and address these concerns. We are grateful for your feedback and hope you will return for the flawless stay you deserve.Sincerely,Hotel Management
4/10 Médiocre
Melissa
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage en couple
14 janv. 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Melissa
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 15 janv. 2024
Dear Melissa, Thank you for selecting us. We regret we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Our team is looking at the faulty area and will fix it. Our priority is to serve our guests with excellent service; anything lacking in this is taken very seriously. Considering our wonderful front desk team, please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management
10/10 Excellent
Dayle
8 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dayle
Séjour de 1 nuit en janvier 2024
6/10 Satisfaisant
Emily
7 janv. 2024
Les points forts : Personnel et service
Emily
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 11 janv. 2024
Dear Emily, We appreciate you staying with us during your trip. Our top priority is to provide a clean and fresh environment for all our guests, and we regret that we fell short of meeting your expectations. We are also sorry you were disappointed with our breakfast. Your comment is valuable to us, and we will address this with our team to ensure that we offer a more satisfying experience for all our guests. We value your business and hope to have the opportunity to make things right and provide you with a more positive experience in the future. Thank you.Sincerely,Hotel Management
10/10 Excellent
Betty
30 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Betty
Séjour de 1 nuit en décembre 2023
8/10 Bien
Darryl
28 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Darryl
Séjour de 1 nuit en décembre 2023
10/10 Excellent
Worthy
17 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Worthy
10/10 Excellent
Worthy
17 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Worthy
2/10 Horrible
John
Voyage d’affaires
16 déc. 2023
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
John
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 17 déc. 2023
Dear John, We appreciate your feedback and apologize for any inconvenience you experienced. Ensuring our guests have a comfortable stay is a priority, and we regret that the bed and noise level fell short of your expectations. We value your input and will use it to improve. If your travels bring you back to the area, we'd be grateful for the opportunity to provide a better experience.Sincerely,Hotel Management
10/10 Excellent
Sara M.
Voyage en groupe
9 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Will come back
Sara M.
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 9 déc. 2023
Dear Sara M., Thank you for your kind words about our hotel. We are delighted to know that you had an excellent stay with us. We are particularly glad your room provided all the comforts you expected and that you enjoyed all of our in-room amenities. Our top priority is your comfort, so it is nice to know we exceeded your expectations. Thank you for choosing Extended Stay America. We would love to host you again the next time you are here.Sincerely,Hotel Management
10/10 Excellent
Tamicka
2 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tamicka
Séjour de 1 nuit en décembre 2023
8/10 Bien
Valencia
30 nov. 2023
Valencia
Séjour de 3 nuits en novembre 2023
8/10 Bien
Michael Kiersh
26 nov. 2023
Michael Kiersh
Séjour de 1 nuit en novembre 2023
6/10 Satisfaisant
Margaret
Voyage en famille
26 nov. 2023
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Margaret
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Management le 28 nov. 2023
Dear Margaret, Thank you for being our guest and for taking the time to share your feedback regarding your recent stay. We apologize if the breakfast offerings did not meet your expectations and if the absence of hot food and the requirement for additional payment for wireless internet were inconvenient. Your comments are important to us, and we will use them to evaluate and improve our services. We hope you'll consider giving us another chance in the future, and we will do our best to provide you with a more positive experience.Sincerely,Hotel Management
8/10 Bien
april
Voyage en couple
25 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
april
Séjour de 1 nuit en novembre 2023
10/10 Excellent
Ron
22 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ron
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Management le 23 nov. 2023
Dear Ron, Thank you for being our guest at Extended Stay America. It is nice to know you enjoyed your time here with the staff and appreciated our pet-friendly facility. However, we are sorry for the inconvenience caused, and we will discuss with the team for improvement. Please consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
10/10 Excellent
Abdal Hakim
Voyage en famille, Voyage avec des animaux de compagnie
22 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Abdal Hakim
Séjour de 3 nuits en novembre 2023
10/10 Excellent
Dayle
22 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dayle
Séjour de 1 nuit en novembre 2023
10/10 Excellent
Betty jo
20 nov. 2023
Betty jo
Séjour de 1 nuit en novembre 2023
10/10 Excellent
Kristen
Voyage d’affaires
12 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kristen
Séjour de 1 nuit en novembre 2023
8/10 Bien
Richard
Voyage d’affaires
3 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Richard
Séjour de 7 nuits en octobre 2023
10/10 Excellent
Allison
Voyage en couple
22 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Allison
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 23 oct. 2023
Dear Allison, Thank you for choosing our brand, Extended Stay America. It is nice you had a good time here and were pleased with our services and staff. Thank you for your business, and we look forward to your next stay with us. Sincerely,Hotel Management
8/10 Bien
Richard
Voyage d’affaires
22 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Richard
Séjour de 7 nuits en octobre 2023
8/10 Bien
Curtistine
Voyage en couple
17 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Curtistine
Séjour de 4 nuits en octobre 2023
6/10 Satisfaisant
Kim
16 oct. 2023
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Needs updating
Kim
Séjour de 4 nuits en octobre 2023
Réponse de Hotel Management le 17 oct. 2023
Dear Kim, Thank you for sharing your experience. We are grateful for your acknowledgment of the attentive and friendly service you received. We focus on providing our guests an exceptional experience, so we appreciate your comments. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon. Sincerely,Hotel Management
8/10 Bien
Charles
11 oct. 2023
Charles
Séjour de 12 nuits en septembre 2023
8/10 Bien
David
Voyage en famille
2 oct. 2023
Les points forts : Propreté et personnel et service
As you might expect
David
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Management le 2 oct. 2023
Dear David, It is wonderful to hear how much you enjoyed your stay at Extended Stay America. We're particularly pleased that you found our rooms to be a relaxing retreat. We have noted your feedback and appreciate the constructive comment, as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we hope to welcome you back soon!Sincerely,Hotel Management
8/10 Bien
pam
26 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
pam
Séjour de 1 nuit en septembre 2023
8/10 Bien
Vickie Dierre
Voyage en couple
20 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vickie Dierre
Séjour de 2 nuits en septembre 2023
Réponse de Hotel Management le 20 sept. 2023
Dear Vickie Dierre, We are delighted you had an excellent stay at Extended Stay America. Thank you for the fantastic review. We especially appreciate your generous compliments about our location. However, we are sorry for your concerns with the carpet. Please allow us to correct it on your next trip. Please return soon. Sincerely,Hotel Management
8/10 Bien
John
Voyage avec des animaux de compagnie
25 août 2023
Les points forts : Équipements
John
Séjour de 1 nuit en août 2023
2/10 Horrible
Rachel
20 août 2023
Les points faibles : Équipements
Rachel
Séjour de 1 nuit en août 2023
Réponse de Hotel Management le 21 août 2023
Dear Rachel, Thank you for sharing your reviews about your visit to our hotel. We are sorry for not meeting your cleanliness expectations. It's a top priority and won't happen again. Our housekeeping is already at work to revisit the areas and correct them. We value your feedback and hope you and your wife will allow us to host you again to provide you with the hospitality you deserve. Sincerely,Hotel Management
4/10 Médiocre
Matthew, Crown Point
Voyage en famille
6 août 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Matthew
Séjour de 8 nuits en juillet 2023
Réponse de Hotel Management le 6 août 2023
Dear Matthew, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring the comfort of all of our guests, so we are sorry for not meeting these expectations. We want to assure you that we take the safety and security of our guests very seriously, and we have measures in place to ensure that our property is safe and secure. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
10/10 Excellent
Bettina
Voyage en famille
30 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bettina
Séjour de 1 nuit en juillet 2023
8/10 Bien
David
29 juil. 2023
Les points forts : Propreté et personnel et service
David
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Management le 30 juil. 2023
Dear David, Thank you for choosing Extended Stay America and sharing your review. We take pride in providing our guests with a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management
2/10 Horrible
Irene
29 juil. 2023
Irene
Séjour de 1 nuit en juillet 2023
6/10 Satisfaisant
Joni
Voyage en famille
25 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Joni
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Management le 26 juil. 2023
Dear Joni, Thank you for your review; it's nice you had a pleasant stay with us. However, we are sorry the breakfast options were not to your liking. We will note your feedback as we always want to know how to improve our guest experience. Please choose us again and allow us to make a much better impression on a future stay.Sincerely,Hotel Management
8/10 Bien
Robert W Prohaska
22 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Robert W Prohaska
Séjour de 2 nuits en juillet 2023
10/10 Excellent
john dyehouse
18 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
john dyehouse
Séjour de 2 nuits en juillet 2023
2/10 Horrible
Joseph
17 juil. 2023
Joseph
Séjour de 1 nuit en juillet 2023
10/10 Excellent
Cuddy
16 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cuddy
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Management le 16 juil. 2023
Dear Cuddy, We appreciate your fantastic review of Extended Stay America and for being our valued guest. Thank you for sharing your remarks about our clean, comfortable suites. We love to hear when a guest has had a wonderful night's sleep! Our housekeeping team does a great job in caring for our suites, so we will enjoy sharing your kind remarks with them. Thank you for giving us the opportunity to host your visit, and we hope to provide you with another great stay soon. Sincerely,Hotel Management