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Avis sur Fairfield Inn & Suites Memphis I-240 & Perkins

2.5 out of 5
Fairfield Inn & Suites Memphis I-240 & Perkins
4760 Showcase Blvd, Memphis, TN

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 176 avis sur 547." "
Note des voyageurs de 8 (Bien), d’après 157 avis sur 547." "
Note des voyageurs de 6 (Satisfaisant), d’après 85 avis sur 547." "
Note des voyageurs de 4 (Médiocre), d’après 51 avis sur 547." "
Note des voyageurs de 2 (Horrible), d’après 78 avis sur 547." "

7,6/10

Propreté

8,2/10

Personnel et service

6,6/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

6,8/10

Écoresponsabilité

Avis

8/10 Bien

Mit, Val d'oise

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Hotel sympa mais vieillot
Accueil très sympa, chambre correcte , petit déjeuner copieux, varié avec beaucoup de fruits frais, mais l'hôtel à besoin d'être rénové, la moquette dans les couloirs et l'ascenseur sent le moisi

2/10 Horrible

fred

Voyage d’affaires
I never checked in because I was scammed
Séjour de 1 nuit en avril 2024
Réponse de Front Desk le 8 avr. 2024
Hi FredPlease Follow up with Expedia they will help you. We understand when booking with Expedia the hotel is not able to investigate this reservation because you are booking was outside our company.

8/10 Bien

Haidar

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property is clean and safe
Séjour de 1 nuit en avril 2024
Réponse de Front Desk le 8 avr. 2024
Hi HaidarThank you for sharing your stay with us we look forward to seeing you again

10/10 Excellent

Ar'Tesia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

10/10 Excellent

Bob

Voyage en groupe
Good
Séjour de 1 nuit en mars 2024

2/10 Horrible

Mario

Voyage d’affaires
Les points faibles : Équipements
THEY ARE BAD SERVICE
Séjour de 2 nuits en février 2024

8/10 Bien

Jeanne

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tout est correct. Nous avons très apprécié.
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Mary

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff were very friendly. No dining within walking distance, must drive to anything.
Séjour de 1 nuit en février 2024

2/10 Horrible

Loqueria

Séjour de 1 nuit en février 2024

10/10 Excellent

Hugh

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I enjoy the room very much aand the staff was helpful with my questions.
Séjour de 1 nuit en février 2024

2/10 Horrible

Timothy, Orem

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Internet didn't work the entire stay. Exposed carpet nails in the room. Overall dirty bathrooms and rooms
Séjour de 3 nuits en décembre 2023
Réponse de General Manager le 18 déc. 2023
Dear Timothy,Thank you for offering feedback about your recent experience at our hotel. We're sorry you were disappointed with your stay. Your comments are important to us, and we'll use them as we continuously work to improve our accommodations and amenities. Kind regards.

6/10 Satisfaisant

Yania

Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

James

Voyage d’affaires
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en novembre 2023

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Poorly equipped, bad plumbing
The lamp between the beds had no light bulb; when I picked up a replacement at the front desk, it still didn’t work. The water out of the bathroom came out rusty (see photo) and would only run hot. My room key demagnetized on a trip down the hallway.
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 9 nov. 2023
We are disappointed that your experience was not what we strive to deliver. We apologize for the concerns in your room, and our team will look into each of these issues to ensure future visits will uphold our high standards. Thank you for your time, and we wish you all the best.

2/10 Horrible

Reyna

Séjour de 1 nuit en novembre 2023

2/10 Horrible

Carolyn

Séjour de 1 nuit en octobre 2023

8/10 Bien

Anissa

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
Room was clean, but could use updating.
Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 28 oct. 2023
Dear Anissa,It was wonderful having you as our guest recently. We appreciate you mentioning the high standards of cleanliness we adhere to, as we take great pride in providing impeccable accommodations. Your feedback regarding updates will be passed along to our internal team for further consideration, as we are always seeking new ways to improve. Thank you for your review, and we hope you return soon.

8/10 Bien

Jaime

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Glen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023

6/10 Satisfaisant

Peter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023

10/10 Excellent

Larissa C

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Jeffery G. Johnson,

Séjour de 1 nuit en septembre 2023

8/10 Bien

Crystal

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023

8/10 Bien

Jeffery

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Th
Séjour de 4 nuits en août 2023
Réponse de General Manager le 22 août 2023
Dear Jeffery,We're so happy to know that you had a great time with us. Thank you, and we hope you'll join us again soon.

10/10 Excellent

Leah

Les points forts : Propreté et personnel et service
Very safe invironment
Séjour de 3 nuits en août 2023
Réponse de General Manager le 22 août 2023
Dear Leah,Thank you for the outstanding rating of your recent stay at Fairfield Inn & Suites Memphis I-240 & Perkins. We're glad you enjoyed your visit with us and our safe surroundings. Please allow us to host you again should you return to Memphis.

4/10 Médiocre

THOMAS, Pensacola

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Not a good location. Pool was closed. Coffee pot in room didn’t work. Room wasn’t great. Price was high for what you get.
Réponse de General Manager le 22 août 2023
Dear Thomas,It sounds like your time with us did not meet your expectations. Please forgive us for our shortcomings in showing you a great experience. Your feedback is valuable and will enable us to make positive changes where we can. If there is any chance to welcome you back and change your perceptions, we would be thankful for it.

8/10 Bien

Alberto

Voyage d’affaires
Les points forts : Personnel et service et confort de la chambre
Séjour de 4 nuits en août 2023

8/10 Bien

Kristy

Séjour de 1 nuit en août 2023

10/10 Excellent

michael

Séjour de 1 nuit en août 2023

10/10 Excellent

Greg

Séjour de 1 nuit en juillet 2023

2/10 Horrible

Chastity

Séjour de 1 nuit en juillet 2023

10/10 Excellent

Raven

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The Hotel was very clean and the service was prompt.
Séjour de 1 nuit en juillet 2023
Réponse de General Manager le 25 juil. 2023
Dear Raven,Guests can always count on us for a top-notch stay. We appreciate you highlighting our clean accommodations and helpful hospitality. Your five-star review has brought a smile to our faces, and we look forward to serving you again at Fairfield Inn & Suites Memphis I-240 & Perkins.

4/10 Médiocre

David

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
We didn’t realize we booked a hotel in a high crime area. Our truck along with 10 others had our windows broken out while the security guard “was on a break”. The interior was dirty and falling apart. We were shocked that Marriott allows their name in this property. The only saving grace was the sweet women at the front desk. They did their best to accommodate and help us.
Séjour de 2 nuits en juillet 2023

2/10 Horrible

Cheana

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The staff are nice but myself and 11 other cars all got broken into. They busted our windows and robbed us. The owner refused to help in anyway. He didn't even want to comp our stay for all the trouble we had. I will never stay at this hotel or any of the Fairfield's Marriott hotels again. You can't even get new towels without bringing your old ones down to the front. I live 500 miles away so i had to drive all the way to my next stop with a broken window because it happened on a Sunday and there's no shops open to do the repair. The window cost less than an insurance deduction so why call insurance honestly. I paid the same amount to fix my window as I paid for my hotel stay. I would like to recommend that no one stays at any of the Marriott hotels for a while. Hurt their pockets since they don't want to help innocent people that had enough trust in their business to stay.
Séjour de 2 nuits en juillet 2023
Réponse de General Manager le 21 juil. 2023
Dear Cheana,While we appreciate you being our guest, we're terribly sorry to learn about the concerns you had with your car. Please know this is not a typical situation. Our team has several safety features in effect to help ensure the safety of our guests and their property, and we apologize that, unfortunately, there was still a concern. We hope you reached out to the local authorities, as they are best equipped to assist you. Thank you for making us aware of the situation, and we wish you well as your travels continue.

2/10 Horrible

Susan

Séjour de 1 nuit en juillet 2023

10/10 Excellent

Dwayne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly staff, extremely clean and comfortable.
Séjour de 1 nuit en juillet 2023
Réponse de General Manager le 17 juil. 2023
Dear Dwayne,We are thrilled to see that our dedication to cleanliness, as well as our welcoming service, helped make your stay with us at Fairfield Inn & Suites Memphis I-240 & Perkins so great! Thank you for your thoughtful review, and we hope that you will allow us another chance to host you again soon!

8/10 Bien

William

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Front desk very friendly. Room was clean.
Séjour de 1 nuit en juillet 2023
Réponse de General Manager le 10 juil. 2023
Dear William,Thank you for your kind compliments on our attentive service and spotless accommodations. On behalf of all of us at Fairfield Inn & Suites Memphis I-240 & Perkins, we would be honored to welcome you back again anytime!

2/10 Horrible

Gustavo

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2023

4/10 Médiocre

Julie

Séjour de 1 nuit en juin 2023

6/10 Satisfaisant

Angela

Séjour de 1 nuit en juin 2023

8/10 Bien

Michelle

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juin 2023

10/10 Excellent

Pedro

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en juin 2023

10/10 Excellent

Wendy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was okay everyone was friendly
Séjour de 2 nuits en juin 2023
Réponse de General Manager le 9 juin 2023
Dear Wendy,We do have one of the best teams around, so they will be honored to know you appreciated their kind service. Thank you for being our guest at Fairfield Inn & Suites Memphis I-240 & Perkins. We hope to have the privilege of welcoming you back again.

2/10 Horrible

Timothy

Voyage en famille, Voyage en groupe
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Very Bad Wi-fi. They advertise a pool, and they have one. But it has not been open since the pandemic. They have a "business center" but the computer printer don't work. When you ask about fixing it they claim that they don't have a business center so don't expect the computer to work. The doors are very hard to open. At 150 lbs, I had to lean my entire body weight to open our door. My friend's room was the same way. The beds are too soft since they order "bed-in-a-box" type mattresses. Very poor quality. But the place was quite clean. And the breakfast was good. They went out of their way to get good stuff for the breakfast bar. But very bad wi-fi. Asking about this brought a smile and a blank face, like, o really? It's working fine here? But not in the rooms. The neighborhood is a dump. I won't be going here again.
Séjour de 3 nuits en mai 2023
Réponse de General Manager le 28 mai 2023
Dear Timothy,While you were able to enjoy our clean accommodations and yummy breakfast, it appears you were not a fan of other aspects. For that, we apologize. Rest assured that our team will investigate your comments to ensure that our amenities are working and operational. This is not indicative of the quality stay we wish to provide. We know that we can do better and welcome another chance to prove this.

8/10 Bien

Ned

Séjour de 3 nuits en mai 2023

8/10 Bien

Derrick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2023

2/10 Horrible

ALLAN

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Had to wait to check in because clerk was to busy talking on her cell phone Then we go into room snd bed looks like somebody slept in it. Had yo change sheets myself oh I forgot to mention we had a feces on the comforter The best if all at over $150 a night they don’t do wake up calls. But then again there was no phone to place a wake up call on Had to believe it is under the Marriott hotel change. Don’t stay here
Séjour de 1 nuit en mai 2023
Réponse de General Manager le 15 mai 2023
Dear Allan,We appreciated the opportunity to host your travels. Our goal is to provide clean accommodations, so we're surprised to read your concerns. Rest assured, we'll investigate your comments to ensure our rooms meet our high standards. If you would like to discuss this matter further, please don't hesitate to contact us offline. That said, we'll continue to provide comfortable stays to our guests, and we wish you safe travels.

10/10 Excellent

Michelle

Séjour de 2 nuits en mai 2023

6/10 Satisfaisant

Dorothy

Séjour de 1 nuit en avril 2023

2/10 Horrible

Claude

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
To start the afternoon, the hotel was okay. That evening, the power went out, and we had to stay in the dark, no hot water nor heat for the entire night and morning. We had no breakfast...
Séjour de 2 nuits en mars 2023
Réponse de General Manager le 14 avr. 2023
Dear Claude,Our team understands how important it is for our guests to have a comfortable and enjoyable stay, so we apologize for any inconvenience this may have caused. We strive to provide a seamless and memorable experience for all of our guests, and we regret that we fell short during your visit. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.