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Avis sur DoubleTree by Hilton Memphis Downtown

4 out of 5
DoubleTree by Hilton Memphis Downtown
185 Union Ave, Memphis, TN

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 377 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 288 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 148 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 104 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 85 avis sur 1002." "

8,0/10

Propreté

8,4/10

Personnel et service

7,4/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

8/10 Bien

Roland

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bel hôtel et bien situé (proche de Beal St) Service de voiturier efficace. Chambre confortable Par contre comme il est situé proche du centre ville, c'est extrêmement bruyant dans la rue (course de voitures et motos ?) et les vitres ne sont pas vraiment anti-bruit. Pourtant nous étions au septième étage. Attention, les chambres ne sont pas nettoyées tous les jours, mais on peut en faire la demande.
Séjour de 2 nuits en août 2023

8/10 Bien

Josée

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bien situé
Séjour de 2 nuits en novembre 2022

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Employers were fantastic. However, rooms are overdue for renovations, I woke up every morning feeling sick, my laptop was covered with dust, no pool, no patio.
Séjour de 4 nuits en mars 2020
Réponse de Candace le 17 mars 2020
Thank you for taking the time to share your feedback on your recent stay. We sincerely apologize that your accommodations did not exceed your expectations. Your comments will not be taken lightly and will be shared with our team to help improve the guest experience. Thank you once again for your feedback.

10/10 Excellent

Barbara P

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel
Séjour de 3 nuits en avril 2024

6/10 Satisfaisant

Jamie

Voyage en couple
For this to be a DoubleTree I was disappointed. One of the reasons we chose the room was due to the remarks of the clean rooms. They were mediocre. The bathrooms are very outdated but we were able to shower. I had to request fresh towels from the front because the ones in the room were dirty. Good location. Valet was good. Staff was very amazing!! Just wish it was more updated and the details were tended to better.
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Travis

Voyage d’affaires
Les points forts : Propreté et personnel et service
Couldn’t get air below 74 degrees. Shower head was pulled out of wall.
Séjour de 1 nuit en avril 2024
Réponse de Phillip Austin, Director of Sales le 19 avr. 2024
Thank you for your recent stay; Providing a comfortable nights rest is paramount to our core values. We apologize for any incovenience this may have caused.

2/10 Horrible

Nick

Séjour de 1 nuit en avril 2024
Réponse de Phillip Austin, Director of Sales le 19 avr. 2024
Thank you for your recent stay.

6/10 Satisfaisant

Tobias

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Front desk workers were very helpful with check in and answering any questions I had. Bath room was very outdated and not very clean. Disappointed for a Hilton.
Séjour de 1 nuit en avril 2024
Réponse de Phillip Austin, Director of Sales le 15 avr. 2024
Thank you for your recent stay at the hotel. We will pass along the great comment about our staff.

10/10 Excellent

Megan

Voyage en groupe
Les points forts : Équipements
Could not have asked for better service….from the front desk staff, valet, and restaurant, we had the BECT experience ever!
Séjour de 1 nuit en avril 2024
Réponse de Phillip Austin, Director of Sales le 15 avr. 2024
Thank you!

10/10 Excellent

Pastor Jeffrey

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cost of parking was a little high
Séjour de 3 nuits en avril 2024
Réponse de Phillip Austin, Director of Sales le 13 avr. 2024
Thank you for staying at the Doubletree hotel downtown Memphis.

10/10 Excellent

ken

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
About two blocks from Beale street. Nice hotel. Room was nice but didn’t have a fridge. Staff was nice and helpful.
Séjour de 1 nuit en avril 2024
Réponse de Phillip Austin, Director of Sales le 11 avr. 2024
5 out of 5 - perfect score and we so appreicate your business and nice comments.

10/10 Excellent

Linda

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place. Walking distance to everything
Séjour de 2 nuits en avril 2024
Réponse de Phillip Austin, Director of Sales le 11 avr. 2024
Thank you for your recent stay at the Doubletree hotel downtown Memphis. 5 out of 5 is a perfect score and we hope to see you in the future.

8/10 Bien

Gregory

Les points forts : Équipements et infrastructures et conditions de l’hébergement
The street noise, loud cars and motorcycles, was unexpected. Having lived in downtowns in a few large cities noise was expected, but wow, even on the 8th floor.
Séjour de 1 nuit en avril 2024
Réponse de Phillip Austin, Director of Sales le 8 avr. 2024
I am so sorry to hear that you were disturbed by street noise during your stay. Providing a peaceful and comfortable enviroment for our guests is a top priority for us,and we regret any inconvenience this may have caused you.Thank you for choosing to stay wiht us and for sharing your valuable feedback.

10/10 Excellent

Sara

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
This was a really nice hotel in a fantastic location.
Séjour de 2 nuits en mars 2024
Réponse de Phillip Austin, Director of Sales le 1 avr. 2024
Home Run.. Thank you for your recent stay and your out of the park review. Our location is ideal adjacent to the AutoZone Baseball Park home of the Memphis Redbirds and steps from the famous Beale Street Entertainment District. Tell all your friends and come again real soon.

8/10 Bien

DELORES

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was good except valet parking they only had one person working and we had to wait 30 minutes just to get our car to leave to go shopping
Séjour de 2 nuits en mars 2024
Réponse de Phillip Austin, Director of Sales le 1 avr. 2024
Thank you for your review, we are so pleased everything was excellent with your stay except for valet. We worked hard to provide you with the best customer service and we are disappointed that we failed your expectations. Please do come again.

10/10 Excellent

Jennifer

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The
Séjour de 3 nuits en mars 2024
Réponse de Phillip Austin, Director of Sales le 28 mars 2024
Thank you for staying at the Doubletree hotel downtown Memphis. 5 out of 5 is Excellent and we work hard each and every day to hit that mark. Please come again real soon.

8/10 Bien

Joshua

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great bar staff!
Séjour de 1 nuit en mars 2024
Réponse de Phillip Austin, Director of Sales le 27 mars 2024
Thank you for your recent review! I will let the bar team know how much you appreciate the superior service. Hope to see you again real soon.

4/10 Médiocre

Megan

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Phillip Austin, Director of Sales le 26 mars 2024
Thank you for your recent review. We hope you will visit our hotel again in the future.

8/10 Bien

Egan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Phillip Austin, Director of Sales le 26 mars 2024
Thank you for your recent stay at the Doubletree hotel downtown Memphis. We appreciate the review.

10/10 Excellent

Linda

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was neat and clean. I enjoyed the food in the restaurant.
Séjour de 2 nuits en mars 2024
Réponse de Phillip Austin, Director of Sales le 20 mars 2024
thank you!

6/10 Satisfaisant

Mariam

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Staff was nice, room was clean, but many parts of the room appeared dated. Shower also broken and showerhead did not stay in place.
Séjour de 1 nuit en mars 2024
Réponse de Phillip Austin, Director of Sales le 20 mars 2024
Thank you for the recent review. Please let us know the room number and we will make sure this is addressed.

8/10 Bien

Stephen Thomas

Voyage en couple
The bathroom could have been more modern with a stand alone shower.
Séjour de 3 nuits en mars 2024
Réponse de Phillip Austin, Director of Sales le 20 mars 2024
Thank you for your recent review of the hotel; we do in fact have rooms with a tub and separate shower. The room is a corner double or corner king. Hope to see you in the future.

6/10 Satisfaisant

SUZY

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
My room was that of a motel. Disappointed in room condition. Toilet barely flushing and room just average or somewhat below.
Séjour de 2 nuits en mars 2024
Réponse de Phillip Austin, Director of Sales le 21 mars 2024
Sorry to hear your recent stay was less than satisfactory. We do hope you will give us another opportunity in the future.

6/10 Satisfaisant

Tracey

Les points forts : Propreté
Réponse de Phillip Austin, Director of Sales le 20 mars 2024
thank you for staying.

6/10 Satisfaisant

Jennifer

Voyage en couple
Les points forts : Propreté et personnel et service
The hotel was close to the fedex forum, so it was very convenient to walk to. We didn’t know that there wasn’t any parking and that we would have to pay $32 for valet. The only issue we had with the room itself was that the tub drained really slowly, so we were standing in dirty water up to our ankles while we were showering.
Séjour de 1 nuit en février 2024
Réponse de Phillip Austin, Director of Sales 901-334-4601 le 27 févr. 2024
Thank you for bringing the issue of your tub not draining to our attention. Please accept our sincerest apologizes for any inconvenience this may have caused during your recent stay with us.We understand how important it is to have a fully functional and enjoyable experience during your stay. Should you choose to stay with us again in the future, we would welcome the opportunity to make it right and provide you with exceptional services that we strive to deliver to all our guests.

8/10 Bien

Joshua

Voyage en famille
Les points forts : Propreté et personnel et service
No self parking on site. Valet with off-site parking with an extra $32 cost. No safe or refrigerator in the room. Staff was friendly and helpful. Breakfast was not complimentary but the food was good and not terribly priced. Room and facilities were clean. Several pieces of equipment in the small gym area were not in working order.
Séjour de 1 nuit en février 2024
Réponse de Phillip Austin, Director of Sales le 27 févr. 2024
Thank you for your recent review and stay at the Doubletree. We appreciate the comments concerning the staff. We will inspect the onsite fitness center to ensure proper working equipment. We understand how important and enjoyable it is to have a fully functional and enjoyable experience during your stay. We will work hardly to make this a reality.

2/10 Horrible

Kevin

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bad. So dirty and in disrepair. $38 parking for my car to literally be parked on the side of the road with terrible service.
Séjour de 1 nuit en février 2024
Réponse de Phillip Austin, Director of Sales le 27 févr. 2024
Thank you for your recent review. Please accept my sincerest apologizes for any inconvenience this may have caused during your recent stay with us.

6/10 Satisfaisant

PATRICE

Les points faibles : Personnel et service
Séjour de 1 nuit en février 2024
Réponse de Phillip Austin, Director of Sales le 27 févr. 2024
Thank you for visiting.

10/10 Excellent

kandice

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Definitely will stay here again. So close to everything we needed. Very clean. Beds so comfortable
Réponse de Phillip Austin, Director of Sales le 27 févr. 2024
Thank you for your recent stay and review.

8/10 Bien

Leland

Les points forts : Propreté et infrastructures et conditions de l’hébergement
nice stay
Séjour de 4 nuits en janvier 2024
Réponse de Phillip Austin, Director of Sales le 27 févr. 2024
thank you for your recent stay and review. It is our goal to give all of our guest a warm and welcoming place to stay.

10/10 Excellent

Margaret

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice
Séjour de 2 nuits en février 2024
Réponse de Phillip Austin, Director of Sales le 27 févr. 2024
Thank you for visiting!

6/10 Satisfaisant

Kenyata, Madison

Voyage en couple
Les points forts : Personnel et service et équipements
There were several ceiling areas that were bulging and appeared to have water damage. Our bathroom door didnt close properly. The bathtub appeared dirty and the sink didnt drain properly. We visited 3 years ago and were happier with our stay then as far as the conditions. However all the staff was pleasant.
Séjour de 1 nuit en février 2024
Réponse de Phillip Austin, Director of Sales le 21 mars 2024
Thank you for being a loyal customer. We hate to hear your most recent visit was less than you expected. We do hope you will give us another opportunity.

10/10 Excellent

Jane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We were going in to the bar for take out and drink. Ended up staying for 2 hours. Great entertainment by Tiffany and Shaun was a fabulous equally entertaining bartender! Terrific drinks. Food was also yummy.
Séjour de 1 nuit en février 2024
Réponse de Phillip Austin, Director of Sales le 27 févr. 2024
Thank you!

2/10 Horrible

Perry, Columbia

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This was the worst hotel I have ever stayed in. The room was horrible and there was a nasty odor in the bathroom. Hotel looked nothing like the advertisement.
Séjour de 2 nuits en janvier 2024
Réponse de Phillip Austin, Director of Sales le 21 mars 2024
Thank you for your visit to our hotel; we strive to offer clean and comfortable accommodations and we hate we did not live up to your expectation on this recent stay, We do hope you will give us another opportunity.

6/10 Satisfaisant

Holly

Séjour de 5 nuits en janvier 2024
Réponse de Phillip Austin, Director of Sales le 20 mars 2024
Thank you for staying

4/10 Médiocre

Wendy

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 5 nuits en janvier 2024
Réponse de Phillip Austin, Director of Sales le 21 mars 2024
Thank you for your recent stay.

8/10 Bien

CURTIS

Séjour de 3 nuits en janvier 2024
Réponse de Phillip Austin, Director of Sales le 21 mars 2024
Thank you for your visit.

4/10 Médiocre

Elinor

Voyage en famille
The lack of water and hot water was very difficult. We arrived Thursday night. Beginning around 8:00 AM on Friday, hot water was unavailable. Whether it was the hotel or the city, we were never sure or told.
Séjour de 3 nuits en janvier 2024
Réponse de Phillip Austin, Director of Sales le 21 mars 2024
Thank you for your visit to the hotel. The city of Memphis did have freezing temperatures for over a week that cause city water lines to freeze thus causing issues for all businesses in the downtown area. We do hope you will give us another opportunity to provide you with excellent customer service.

2/10 Horrible

Ted

Voyage en groupe
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
No water, couldn't shower or use toilet for a whole day. Then cold water only. Tv wouldn't stay on channel and then would not go to guide kept cycling to accessing.
Séjour de 2 nuits en janvier 2024

8/10 Bien

Terrell

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en janvier 2024

8/10 Bien

Julian

Séjour de 2 nuits en janvier 2024
Réponse de Phillip Austin, Director of Sales le 20 mars 2024
We appreicate the business!

10/10 Excellent

Rhonda

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Brandon

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very easy check in nice room and very clean also the bed was so comfortable! No need to say more
Séjour de 2 nuits en décembre 2023

8/10 Bien

Heather

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location and proximity to Beale Street
Séjour de 3 nuits en décembre 2023

8/10 Bien

Carmala Caye

Séjour de 2 nuits en décembre 2023

10/10 Excellent

Andrew

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Tyrrina

Les points forts : Équipements
Séjour de 2 nuits en décembre 2023

6/10 Satisfaisant

Rodrigo André

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Bom, mas precisa de renovação
Hotel com boa estrutura e bom atendimento, funcionários cordiais, com bom valet parking, embora necessite de renovação nos quartos e na estrutura, pois já é antigo. Fomos no entanto muito bem atendidos e o o café da manhã é excelente!
Séjour de 2 nuits en décembre 2023

8/10 Bien

David

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
The room was very clean. The only complaint is that there was no working vent in the bathroom, so it got very steamy when showering. The staff was very friendly and accommodating
Séjour de 2 nuits en décembre 2023

4/10 Médiocre

Ann

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service
Lots of misses
We were moved quickly when we reported we had no hot water. That original room was cramped and not well cared for. Valet took 45 min to bring a car. They also brought up wrong cars for people. It was a busy game day but 45 min is unacceptable. Others were waiting that, too. On checkout the wrong car was brought up. When our car was brought the contents were strewn all over the rear trunk and a flag on side of car was broken off. That was not how it was when we returned it the previous night. The parking fee and incidentals fee was completely misleading. It would be nice to update rooms w refrigerators and microwaves. What I rented in NO way matched the pictures on their website. I was told by a staff member that the website has another Memphis location and uses those marketing photos. I’m very disappointed to have this experience at a Doubletree.
Séjour de 4 nuits en décembre 2023