Hall

Avis sur Travelodge Hotel Melbourne Docklands

4 out of 5
Travelodge Hotel Melbourne Docklands
66 Aurora Lane, Docklands, VIC

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 406 avis sur 1005." "
Note des voyageurs de 8 (Bien), d’après 367 avis sur 1005." "
Note des voyageurs de 6 (Satisfaisant), d’après 138 avis sur 1005." "
Note des voyageurs de 4 (Médiocre), d’après 66 avis sur 1005." "
Note des voyageurs de 2 (Horrible), d’après 28 avis sur 1005." "

8,4/10

Propreté

8,6/10

Personnel et service

7,8/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

Wayne, Saint Maries

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The close proximity to the train station, ferry terminal, free tram, and Victoria Market made this an excellent choice for the price.
Séjour de 3 nuits en avril 2024
Réponse de Duty Manager le 14 avr. 2024
Dear Wayne,Dear Guest, thank you for taking the time to share your feedback! We're thrilled to hear that you found our location to be excellent. Your feedback is truly valuable, and we look forward to welcoming you back for another enjoyable stay. Safe travels!

8/10 Bien

Shane, Hamilton

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quiet but close the CBD and public transport options.
Séjour de 5 nuits en avril 2024
Réponse de K C le 13 avr. 2024
Dear Shane,We're thrilled to hear that you found our hotel to be both quiet and conveniently located near the CBD and public transport options. Providing a peaceful environment while still being accessible to the city center and transportation hubs is something we strive for, and we're delighted that we met your expectations in this regard.Thank you for sharing your positive experience with us, and we hope to have the pleasure of welcoming you back on your next visit to the area. If there's anything else we can assist you with or if you have any further feedback, please feel free to let us know. We appreciate your patronage!Kind regards,K CReception – Travelodge Docklands Melbourne

10/10 Excellent

Nicholas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Overall the hotel was great, my room had a desk. Shower was great but the bathroom was a tiny bit dated / battle scarred, it was still good, the room itself was excellent. King bed was two single beds stuck together, which I don't like, and wish it wasn't a thing. Only two complaints were, the noise from being directly next to the station, it wasn't horrible, and I was fine with it, but it was still there. At 3pm I struggled to find a coffee shop in the immediate vicinity and needed to walk a little bit.
Séjour de 1 nuit en avril 2024
Réponse de K C le 13 avr. 2024
Dear Nicholas,Thank you for taking the time to share your feedback with us. We're glad to hear that overall, you enjoyed your stay with us and found the room to be excellent, complete with a desk and a great shower.We appreciate your comments regarding the bathroom, and we understand your concerns about the bed configuration. Your feedback is valuable to us as we continuously strive to improve the comfort and satisfaction of our guests.We apologize for any inconvenience caused by noise from the nearby station. While we aim to provide a peaceful environment for our guests, external factors such as proximity to transportation hubs can sometimes result in unavoidable noise disturbances.We also apologize for the inconvenience you experienced in finding a coffee shop nearby at 3 pm. We will certainly take note of this and look into ways to enhance the availability of amenities in the immediate vicinity for our guests' convenience.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to let us know.Kind regards,K CReception – Travelodge Docklands Melbourne

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good value for money
Séjour de 2 nuits en mars 2024
Réponse de Duty Manager le 6 avr. 2024
Dear James,Thank you so much for taking the time to provide feedback on your recent stay with us, we are so pleased to hear that you enjoyed your stay. We look forward to welcoming you back again soon.

10/10 Excellent

Hayley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Was close to public transport and essential shopping needs. Staff were friendly and helpful.
Séjour de 4 nuits en mars 2024
Réponse de Sean le 29 mars 2024
Dear Hayley,Thank you for taking the time to leave a review from your stay with us at Travelodge Docklands!We're glad that you had a great stay and cannot wait to welcome you back again in the near future!Kind Regards,SeanDuty Manager - Travelodge Docklands Melbourne

8/10 Bien

Deirdre

Les points forts : Propreté
Great location for female vacationing alone.
Séjour de 1 nuit en mars 2024
Réponse de Duty Manager le 28 mars 2024
Dear Deirdre, thank you for taking the time to review us. We appreciate your feedback. Hope to welcome you again.

6/10 Satisfaisant

Jessica

Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024

10/10 Excellent

Melissa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed for a long weekend. Would define come back. The rooms were clean and staff are lovely. It was really well positioned for our plans.
Séjour de 3 nuits en mars 2024
Réponse de Sean le 26 mars 2024
Dear Melissa,Thank you for leaving the great review!We're glad you had a great stay and look forward to welcoming you back again in the future!Kind Regards,SeanDuty Manager - Travelodge Docklands Melbourne

8/10 Bien

Fiona

Séjour de 3 nuits en mars 2024
Réponse de Duty Manager le 14 avr. 2024
Dear Fiona, Thank you so much for taking the time to provide feedback on your recent stay with us, we are so pleased to hear that you enjoyed your stay. We look forward to welcoming you back again soon.

8/10 Bien

Bhavika

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The stay was average - wish they made up the beds and hoovered each day. Lights /aircon was not working - then eventually started working. When requested to look into it - they did test aircon.
Séjour de 4 nuits en mars 2024
Réponse de Sean le 26 mars 2024
Dear Bhavika,Thank you for taking the time to review your stay with us at Travelodge Docklands.We appreciate your comments and have passed them on to our Executive Housekeeping Manager for future review with her team.Kind Regards,SeanDuty Manager - Travelodge Docklands Melbourne

8/10 Bien

Garry, Varsity Lakes

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
If they have a room ready, they'll let you check in early, niiice!
Séjour de 4 nuits en mars 2024
Réponse de Sean le 24 mars 2024
Dear Gary,Thank you for the excellent 4/5 review!We're glad you had a great stay and enjoyed the fact that we could check you in prior to the guaranteed check in time.We cannot wait to welcome toy back again in the near future!Kind Regards,SeanDuty Manager - Travelodge Docklands

10/10 Excellent

kezia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location nice rooms and very clean
Séjour de 1 nuit en mars 2024
Réponse de Duty Manager le 19 mars 2024
Dear kezia, Thank you for your positive feedback! We're delighted to hear that you had a good stay. We hope to welcome you back in the future for an even better experience.

8/10 Bien

Ashley

Voyage d’affaires
Les points forts : Propreté
Good
Séjour de 1 nuit en mars 2024
Réponse de Duty Manager le 19 mars 2024
Dear Ashley, Thank you for your positive feedback! We're delighted to hear that you had a good stay. We hope to welcome you back in the future for an even better experience.

10/10 Excellent

Gerard

Séjour de 2 nuits en mars 2024
Réponse de Duty Manager le 19 mars 2024
Dear Gerard, Thank you for your positive feedback! We're delighted to hear that you had a good stay. We hope to welcome you back in the future for an even better experience.

6/10 Satisfaisant

Rowena

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Duty Manager le 6 avr. 2024
Dear Rowena, Thank you so much for taking the time to provide feedback on your recent stay with us, we are so pleased to hear that you enjoyed your stay. We look forward to welcoming you back again soon.

4/10 Médiocre

Michael

Voyage en couple
TV and room phone didn't work. Stayed 4 nights placed do not disturb on door once and was awoken at 8:30 to clean on another morning and the other two nights no clean at all, so no clean in 4 nights stayed. Bit disappointed.
Séjour de 4 nuits en mars 2024
Réponse de Duty Manager le 19 mars 2024
Dear Michael, Thank you for taking the time to share your feedback with us. We sincerely apologise for the inconveniences you experienced during your recent stay. Your comments are important to us, and we want to assure you that we take them seriously. Thank you once again for sharing your thoughts, and we look forward to the opportunity to welcome you back and provide you with a much-improved experience.

8/10 Bien

Stanley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Duty Manager le 19 mars 2024
Dear Stanley, Thank you for your positive feedback! We're delighted to hear that you had a good stay. We hope to welcome you back in the future for an even better experience.

10/10 Excellent

John

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were great and friendly. Close to Southern Cross station
Séjour de 12 nuits en février 2024
Réponse de Duty Manager le 19 mars 2024
Dear John, Thank you for your positive feedback! We're delighted to hear that you had a good stay. We hope to welcome you back in the future for an even better experience.

8/10 Bien

John

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Last year I wrote a more negative review, but I am pleased to say the property has improved and in particular the wifi seems to have been upgraded, whereas it was poor last year.
Séjour de 2 nuits en mars 2024
Réponse de Sean le 9 mars 2024
Dear John,Thank you very much for your lovely words It is great to hear that you enjoyed the new WIFI that we have installed at the hotel.It was a pleasure to welcome you to our hotel and we look forward to seeing you again in the future.Kind Regards,SeanDuty Manager - Travelodge Docklands Melbourne

10/10 Excellent

Melanie

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Excellent location for Marvel stadium
Séjour de 1 nuit en février 2024
Réponse de Sean le 9 mars 2024
Hi Melanie,Thank you very much for your lovely words. It was a pleasure to welcome you to our hotel and we look forward to seeing you again in the future.Kind Regards,SeanDuty Manager - Travelodge Docklands Melbourne

10/10 Excellent

MaryEd

Séjour de 1 nuit en février 2024
Réponse de Sean le 24 mars 2024
Dear Mary,Thank you for the excellent 5/5 review!'We're glad you had a great stay and cannot wait to welcome toy back again in the near future!Kind Regards,SeanDuty Manager - Travelodge Docklands

6/10 Satisfaisant

Tennille, Griffith

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location for marvel stadium events
Séjour de 1 nuit en février 2024
Réponse de Duty Manager le 29 févr. 2024
Dear Tennille, thank you for taking the time to review us. We appreciate your feedback. Hope to welcome you again.

6/10 Satisfaisant

Trevor

Voyage en couple
Les points forts : Personnel et service
We did arrive early and our room wasn’t quite ready (which was fine) and that they would call as soon as ready we did all paperwork at this time. No phone cal. Went back to the room at 3pm and had to wait 30 minutes as check in queue was out the door.
Séjour de 1 nuit en février 2024
Réponse de Duty Manager le 29 févr. 2024
Dear Trevor, Thank you for taking the time to review us. I am concerned to hear that we were not able to deliver the expectations during your stay. This is not our usual standard of service, and I will be following up with the team.

10/10 Excellent

Greg

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff made check in and out easy. Very close to CBD, but a quiet location
Séjour de 2 nuits en février 2024
Réponse de Duty Manager le 29 févr. 2024
Dear, thank you for taking the time to review us. We appreciate your feedback. Hope to welcome you again.

10/10 Excellent

Donna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Duty Manager le 29 févr. 2024
Dear Donna, thank you for taking the time to review us. We appreciate your feedback. Hope to welcome you again.

8/10 Bien

Jun

Séjour de 1 nuit en février 2024
Réponse de Duty Manager le 22 mars 2024
Dear Jun, Thank you for your positive feedback! We're delighted to hear that you had a good stay. We hope to welcome you back in the future for an even better experience.

10/10 Excellent

Crystal

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fantastic location, easy to get around the city with easy and affordable parking. The staff were lovely and made the check in process super easy and quick.
Séjour de 1 nuit en février 2024
Réponse de Duty Manager le 29 févr. 2024
Dear Crystal, Thank you so much for taking the time to provide feedback on your recent stay with us, we are so pleased to hear that you enjoyed your stay. We look forward to welcoming you back again soon

10/10 Excellent

TAICHI

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
great!
Séjour de 3 nuits en février 2024
Réponse de ardy le 22 févr. 2024
Dear Taichi,I am so pleased to hear that you had an enjoyable stay with us. Thank you for taking the time to post a review about Travelodge Docklands. we hope to see you again in future.Kind regardsArdy Duty Manager – Travelodge Docklands Melbourne

10/10 Excellent

Benjamin Samuel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Duty Manager le 22 mars 2024
Dear Benjamin Samuel, Thank you for your positive feedback! We're delighted to hear that you had a good stay. We hope to welcome you back in the future for an even better experience.

10/10 Excellent

Greg

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was clean & tidy & close to light rail & shops
Séjour de 3 nuits en janvier 2024
Réponse de Duty Manager le 22 févr. 2024
Dear Greg, Thank you so much for taking the time to provide feedback on your recent stay with us, we are so pleased to hear that you enjoyed your stay. We look forward to welcoming you back again soon.

8/10 Bien

Hiroki

Voyage en famille
Les points forts : Personnel et service et équipements
どこに行くのも便利でした。 また、スタッフの対応も良くとても満足でした。
Séjour de 5 nuits en février 2024
Réponse de Duty Manager le 22 févr. 2024
Dear Hiroki, Thank you so much for taking the time to provide feedback on your recent stay with us, we are so pleased to hear that you enjoyed your stay. We look forward to welcoming you back again soon.

10/10 Excellent

Edlyn

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location
Séjour de 3 nuits en février 2024
Réponse de Duty Manager le 19 févr. 2024
Dear Edlyn, thank you for taking the time to review us. We appreciate your feedback. Hope to welcome you again.

8/10 Bien

Michelle

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed here for Taylor Swift concert. They had fun Photo Booth in the foyer. Also had microwave and dishes for microwave meals. Beds were comfortable.
Réponse de Duty Manager le 19 févr. 2024
Dear Michelle, thank you for taking the time to review us. We appreciate your feedback. Hope to welcome you again.

4/10 Médiocre

Rita

Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 2 nuits en février 2024
Réponse de Duty Manager le 19 févr. 2024
Dear Rita,Thank you for taking the time to review us. I am sorry to hear that you did not enjoy your stay with us. I am concerned to hear that we were not able to deliver the expectations during your stay. This is not our usual standard of service and I will be following up with the team. Thank you.

10/10 Excellent

TAK LEUNG

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
the staff is very reponsive to change room for my family as the air conditioner was not woking
Séjour de 1 nuit en février 2024
Réponse de Duty Manager le 11 févr. 2024
Dear TAK LEUNG, Thank you so much for taking the time to provide feedback on your recent stay with us, we are so pleased to hear that you enjoyed your stay. We look forward to welcoming you back again soon.

8/10 Bien

Christine

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s a good hotel, hate the parking
Séjour de 2 nuits en février 2024
Réponse de Duty Manager le 11 févr. 2024
Dear Christine, Dear guest, thank you for taking the time to review us. We appreciate your feedback. Hope to welcome you again.

10/10 Excellent

Ashlee

Séjour de 1 nuit en février 2024
Réponse de Duty Manager le 20 mars 2024
Dear Ashlee, Thank you for your positive feedback! We're delighted to hear that you had a good stay. We hope to welcome you back in the future for an even better experience.

8/10 Bien

Janelle

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Convenient location
Séjour de 2 nuits en février 2024
Réponse de ardy le 8 févr. 2024
Dear Janelle,I am so pleased to hear that you had an enjoyable stay with us. Thank you for taking the time to post a review about Travelodge Docklands. we hope to see you again in future.Kind regardsArdy Duty Manager – Travelodge Docklands Melbourne

10/10 Excellent

Kin Lam

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 5 nuits en janvier 2024
Réponse de ardy le 28 janv. 2024
Dear Kin,I’m so pleased to hear that you had an enjoyable stay with us. Thank you for taking the time to write your review.Thank you again for sharing the experience of your stay with us and we hope to see you again next time.Kind regards,ArdyDuty Manager – Travelodge Docklands Melbourne

10/10 Excellent

Junko

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pleasant stay thank you!
Séjour de 3 nuits en janvier 2024
Réponse de Duty Manager le 26 janv. 2024
Dear Junko,Thank you so much for taking the time to share your wonderful 5-star review of your recent stay with us at Travelodge Docklands. We are thrilled to hear that you had a wonderful stay with us. Your kind words are truly appreciated, and we look forward to welcoming you back for another exceptional stay in the future.

8/10 Bien

Roshin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Overall good
Séjour de 2 nuits en janvier 2024
Réponse de Duty Manager le 25 janv. 2024
Dear Roshin, Thank you for your positive feedback! We're delighted to hear that you had a good stay. We hope to welcome you back in the future for an even better experience.

6/10 Satisfaisant

Jack

Les points forts : Personnel et service
Ideal for short stays in a central location. Nothing extraordinary but not a bad option.
Réponse de Duty Manager le 25 janv. 2024
Dear Jack, Thank you for your positive feedback! We're delighted to hear that you had a good stay. We hope to welcome you back in the future for an even better experience.

8/10 Bien

Frank

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Pulito, comodo e silenzioso.
Séjour de 2 nuits en janvier 2024
Réponse de Duty Manager le 25 janv. 2024
Dear Frank, Thank you for your positive feedback! We're delighted to hear that you had a good stay. We hope to welcome you back in the future for an even better experience.

10/10 Excellent

Cheryl

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great value for money, staff very helpful and friendly, room very comfy, clean and quiet. Easy to get to from Southern Cross station and handy to Docklands precinct and city transport. Will definitely stay again.
Séjour de 1 nuit en janvier 2024
Réponse de Duty Manager le 23 janv. 2024
Dear Cheryl, thank you for taking the time to share your feedback! We're thrilled to hear that you found our location to be excellent. We take pride in maintaining clean and tranquil rooms to ensure a comfortable stay. Your compliments on the friendliness of our team inspire us to continue providing excellent service. Thank you for choosing Travelodge Docklands, and we look forward to welcoming you back for another exceptional stay in the future!

8/10 Bien

Quincy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Duty Manager le 23 janv. 2024
Dear Quincy, Thank you for your positive feedback! We're delighted to hear that you had a good stay. We hope to welcome you back in the future for an even better experience.

6/10 Satisfaisant

Tony

Voyage en groupe
Les points forts : Propreté et infrastructures et conditions de l’hébergement
No flexibility/leeway on checkout time.
Séjour de 1 nuit en janvier 2024
Réponse de Duty Manager le 23 janv. 2024
Dear Tony, thank you for taking the time to review us. We appreciate your feedback. Hope to welcome you again.

8/10 Bien

Anthony

Séjour de 3 nuits en janvier 2024
Réponse de Duty Manager le 23 janv. 2024
Dear Anthony, Thank you for your positive feedback! We're delighted to hear that you had a good stay. We hope to welcome you back in the future for an even better experience.

6/10 Satisfaisant

Teresa

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a bit out of the area we really wanted
Séjour de 4 nuits en janvier 2024
Réponse de Duty Manager le 23 janv. 2024
Dear Teresa, thank you for taking the time to review us. We appreciate your feedback. Hope to welcome you again.

8/10 Bien

Arunsri

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Duty Manager le 23 janv. 2024
Dear Arunsri, thank you for taking the time to review us. We appreciate your feedback. Hope to welcome you again.

10/10 Excellent

Jeremy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de Duty Manager le 23 janv. 2024
Dear Jeremy,Thank you for your positive feedback! We're delighted to hear that you had a good stay. We hope to welcome you back in the future for an even better experience.