Avis sur Oaks Melbourne on Collins Suites
Oaks Melbourne on Collins Suites
480 Collins Street, Melbourne, VIC
Avis
7,6
Bien
8,0/10
Propreté
7,8/10
Personnel et service
7,0/10
Équipements
7,4/10
Infrastructures et conditions de l’hébergement
7,2/10
Écoresponsabilité
Avis
28 nov. 2023
Séjour de 5 nuits en novembre 2023
10/10 Excellent
Voyageur vérifié
Voyage d’affaires
19 sept. 2023
Les points forts : Propreté et confort de la chambre
Very satisfied
Voyageur vérifié
Séjour de 1 nuit en septembre 2023
Réponse de BM le 24 sept. 2023
Dear Guest, Thank you for taking the time to share your review on your recent stay.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards,Oaks Melbourne on Collins.
10/10 Excellent
FRANCOIS
26 déc. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
FRANCOIS
6/10 Satisfaisant
Eric
4 oct. 2016
Les points faibles : Personnel et service
Décevant en tous points, sauf le sitution
Eric
8/10 Bien
Damien, Melbourne
16 mai 2013
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good Location - Everything you need
Damien
8/10 Bien
Damien, Paris
16 mai 2013
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon emplacement- Tout le necessaire y est
Damien
6/10 Satisfaisant
Patrick B
25 juil. 2012
Les points forts : Propreté et personnel et service
Pas mal
Patrick B
8/10 Bien
Christophe, Lyon, France
15 avr. 2012
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Idéal pour court séjour à Melbourne
Christophe
6/10 Satisfaisant
Gérard, Nouméa
4 mai 2011
Les points forts : Propreté
Les points faibles : Confort de la chambre
Oak on Collins.
Gérard
2/10 Horrible
Savannah
Voyage en couple
4 mars 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Savannah
Séjour de 3 nuits en mars 2024
Réponse de BM le 4 mars 2024
Dear Savannah,Thank you for taking the time to share your review on your recent stay.Please accept my sincere apology for not being able to meet our usual standards during your recent stay. We have taken note of your feedback regarding the cleanliness of the room and would like to reassure you that that your comments have been shared with the housekeeping team and action has been taken to ensure these matters are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to improve on your experience in the near future.Thank you again for your time.Best Regards,Oaks Melbourne on Collins.
10/10 Excellent
Marek, Newport
Voyage en famille
3 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Marek
Séjour de 6 nuits en décembre 2023
Réponse de BM le 4 mars 2024
Dear Marek,Thank you for taking the time to share your review on your recent stay.We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards,Oaks Melbourne on Collins.
4/10 Médiocre
Jack
3 mars 2024
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Jack
Séjour de 2 nuits en mars 2024
Réponse de BM le 9 mars 2024
Dear JackThank you for taking the time to provide us feedback.We appreciate your ratings. Please accept our sincere apologies for any inconvenience during your stay. We will appreciate if you kindly highlight the areas which you think needs to be improved. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Regards, Manager - Oaks Melbourne on Collins.
8/10 Bien
Sarah Jane, Alberton
27 févr. 2024
Sarah Jane
Séjour de 3 nuits en février 2024
Réponse de Cindy le 21 mars 2024
Thank you for taking the time to give your honest review and we appreciate your ratings on room, location and service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.
6/10 Satisfaisant
Rowena
Voyage en famille
26 févr. 2024
Rowena
Séjour de 1 nuit en janvier 2024
Réponse de Cindy le 29 févr. 2024
Dear Rowena.Thank you for taking the time to give your honest review and we appreciate your ratings on room, location and service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Regards,Manager - Oaks Melbourne on Collins.
10/10 Excellent
steven
Voyage d’affaires
26 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
steven
Séjour de 2 nuits en janvier 2024
Réponse de Cindy le 29 févr. 2024
Dear Steven,Thank you for taking the time to give your honest review and we appreciate your ratings on room, location and service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Regards,Manager - Oaks Melbourne on Collins.
8/10 Bien
Cheryl
25 févr. 2024
Cheryl
Séjour de 3 nuits en février 2024
Réponse de Cindy le 21 mars 2024
Thank you for taking the time to give your honest review and we appreciate your ratings on room, location and service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.
8/10 Bien
Christina
Voyage en famille
25 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Christina
Séjour de 2 nuits en février 2024
Réponse de Nilam le 26 févr. 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk
8/10 Bien
Sabita
17 févr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Sabita
Séjour de 4 nuits en février 2024
Réponse de Nilam le 26 févr. 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk
8/10 Bien
Adelia
Voyage en couple
11 févr. 2024
Les points forts : Propreté et équipements
Adelia
Séjour de 3 nuits en février 2024
Réponse de BM le 1 mars 2024
Dear Adelia, Thank you for taking the time to give your honest. Please accept our sincere apologies for any inconvenience during your stay. We have taken note of your feedback. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. And once again thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Regards, Manager - Oaks Melbourne on Collins.
8/10 Bien
Zoran
5 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Zoran
Séjour de 1 nuit en février 2024
Réponse de Nilam le 25 févr. 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk
6/10 Satisfaisant
Steph
Voyage en couple
4 févr. 2024
Steph
Séjour de 5 nuits en janvier 2024
Réponse de Cindy le 29 févr. 2024
Dear Steph.Thank you for taking the time to provide your feedback.Please accept our apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Your feedback has been passed on. We look forward to an opportunity to welcome you back in the near future to change your mind from a "Don't" to a "Do".
10/10 Excellent
Cynnelle
Voyage en famille
3 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Cynnelle
Séjour de 1 nuit en janvier 2024
Réponse de Nilam le 25 févr. 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk
8/10 Bien
Rainie
1 févr. 2024
Rainie
Séjour de 2 nuits en janvier 2024
Réponse de Cindy le 21 mars 2024
Thank you for taking the time to give your honest review and we appreciate your ratings on room, location and service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.
10/10 Excellent
Rebecca
30 janv. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Rebecca
Séjour de 1 nuit en janvier 2024
Réponse de Nilam le 25 févr. 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk
4/10 Médiocre
Jess
Voyage en couple
28 janv. 2024
Jess
Séjour de 4 nuits en janvier 2024
Réponse de Cindy le 21 mars 2024
Thank you for taking the time to provide your feedback.Please accept our apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Your feedback has been passed on. We look forward to an opportunity to welcome you back in the near future to change your mind from a "Don't" to a "Do".
6/10 Satisfaisant
Londyn
Voyage en couple
28 janv. 2024
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Londyn
Séjour de 2 nuits en janvier 2024
Réponse de Cindy le 21 mars 2024
Thank you for taking the time to provide your feedback.Please accept our apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Your feedback has been passed on. We look forward to an opportunity to welcome you back in the near future to change your mind from a "Don't" to a "Do".
8/10 Bien
Joel
28 janv. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Joel
Séjour de 2 nuits en janvier 2024
Réponse de Nilam le 25 févr. 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk
8/10 Bien
Elizabeth
Voyage en couple
28 janv. 2024
Les points forts : Propreté
Elizabeth
Séjour de 2 nuits en janvier 2024
Réponse de Cindy le 21 mars 2024
Thank you for taking the time to give your honest review and we appreciate your ratings on room, location and service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.
10/10 Excellent
Diane
25 janv. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Diane
Séjour de 3 nuits en janvier 2024
Réponse de Nilam le 25 févr. 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk
10/10 Excellent
Julian
Voyage en groupe, Voyage d’affaires
24 janv. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Julian
Séjour de 2 nuits en janvier 2024
Réponse de Nilam le 25 févr. 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk
10/10 Excellent
Gayleen
Voyage en famille avec de jeunes enfants
8 janv. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Gayleen
Séjour de 1 nuit en janvier 2024
Réponse de Nilam le 25 févr. 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk
8/10 Bien
Julie
6 janv. 2024
Julie
Séjour de 3 nuits en janvier 2024
Réponse de Nilam le 25 févr. 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk
8/10 Bien
Marilyn
Voyage en couple
5 janv. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Marilyn
Séjour de 1 nuit en janvier 2024
6/10 Satisfaisant
Sandra, Belmont
Voyage en famille
2 janv. 2024
Les points forts : Propreté
Sandra
Séjour de 1 nuit en décembre 2023
Réponse de BM le 8 janv. 2024
Dear Sandra, Thank you for taking the time to give your honest review. Please accept our apologies for any inconvenience during your stay. Your feedback has been passed on. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Regards, Manager - Oaks Melbourne on Collins.
8/10 Bien
Kym
31 déc. 2023
Kym
Séjour de 3 nuits en décembre 2023
Réponse de Nilam le 25 févr. 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk
2/10 Horrible
SSU-YI
26 déc. 2023
SSU-YI
Séjour de 2 nuits en décembre 2023
8/10 Bien
ALAN
25 déc. 2023
Les points forts : Propreté et confort de la chambre
Very good
ALAN
Séjour de 1 nuit en décembre 2023
Réponse de BM le 1 janv. 2024
Dear Alan,Thank you for taking the time to give your honest review. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. And also we have taken note of your feedback. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. Thank you again for choosing to stay with us and for your time in sharing your feedback.Best Regards,Oaks Melbourne on Collins.
10/10 Excellent
Victoria
25 déc. 2023
Les points forts : Propreté et confort de la chambre
Victoria
Séjour de 2 nuits en décembre 2023
6/10 Satisfaisant
Laila
Voyage en famille
24 déc. 2023
Les points forts : Propreté et confort de la chambre
Laila
Séjour de 1 nuit en décembre 2023
Réponse de BM le 8 janv. 2024
Dear Laila, Thank you for taking the time to share your review on your recent stay.We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards,Oaks Melbourne on Collins.
8/10 Bien
Laura
24 déc. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Laura
Séjour de 2 nuits en décembre 2023
Réponse de BM le 8 janv. 2024
Dear Laura,Thank you for taking the time to share your review on your recent stay.We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards,Oaks Melbourne on Collins.
8/10 Bien
Treena
24 déc. 2023
Les points forts : Propreté et confort de la chambre
Treena
Séjour de 2 nuits en décembre 2023
10/10 Excellent
Jenny
Voyage en famille
22 déc. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Jenny
Séjour de 5 nuits en décembre 2023
Réponse de BM le 22 déc. 2023
Dear Jenny, Thank you for taking the time to share your review on your recent stay.We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards,Oaks Melbourne on Collins.
10/10 Excellent
Ebony
21 déc. 2023
Ebony
Séjour de 3 nuits en décembre 2023
8/10 Bien
Gaynor
Voyage en famille
21 déc. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Gaynor
Séjour de 3 nuits en décembre 2023
Réponse de BM le 22 déc. 2023
Dear Gaynor,Thank you for taking the time to share your review on your recent stay.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. And Please accept our apologies for any inconvenience during your stay. Your feedback has been passed on. Once again thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards,Oaks Melbourne on Collins.
10/10 Excellent
John
21 déc. 2023
Les points forts : Propreté et confort de la chambre
Two nights at the Oaks
John
Séjour de 2 nuits en décembre 2023
Réponse de BM le 22 déc. 2023
Dear John,Thank you for taking the time to give your honest review. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Regards,Manager - Oaks Melbourne on Collins.
10/10 Excellent
Zoran
18 déc. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Zoran
Séjour de 2 nuits en décembre 2023
Réponse de BM le 8 janv. 2024
Dear Zoran, Thank you for taking the time to share your review on your recent stay.We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards,Oaks Melbourne on Collins.
10/10 Excellent
Voyageur vérifié
17 déc. 2023
Les points forts : Propreté et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en décembre 2023
Réponse de Nilam le 9 févr. 2024
Dear Guest ,Thank you for taking your time to review us and give us the feedback.We are delighted to hear that you have enjoyed your stay with us.Rest assured that we have shared your feedback with our team.We hope to welcome you again.Thank yo,Nilam MaharjanFront Desk
6/10 Satisfaisant
James
Voyage en couple
17 déc. 2023
James
Séjour de 1 nuit en décembre 2023
Réponse de BM le 18 déc. 2023
Dear James, Thank you for taking the time to give your honest review. Please accept our apologies for the inconvenience. Your feedback has been passed on. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Regards, Manager - Oaks Melbourne on Collins
10/10 Excellent
Lachlan
16 déc. 2023
Les points forts : Propreté et confort de la chambre
Lachlan
Séjour de 1 nuit en décembre 2023
Réponse de Nilam le 9 févr. 2024
Dear Guest ,Thank you for taking your time to review us and give us the feedback.We are delighted to hear that you have enjoyed your stay with us.Rest assured that we have shared your feedback with our team.We hope to welcome you again.Thank yo,Nilam MaharjanFront Desk
8/10 Bien
Yin Fun
Voyage en famille
14 déc. 2023
Les points forts : Propreté
Yin Fun
Séjour de 4 nuits en septembre 2023