Literie de qualité supérieure, bureau, rideaux occultants

Avis sur Oaks Melbourne on Collins Suites

4.5 out of 5
Oaks Melbourne on Collins Suites
480 Collins Street, Melbourne, VIC

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 964 avis sur 3829." "
Note des voyageurs de 8 (Bien), d’après 1516 avis sur 3829." "
Note des voyageurs de 6 (Satisfaisant), d’après 807 avis sur 3829." "
Note des voyageurs de 4 (Médiocre), d’après 372 avis sur 3829." "
Note des voyageurs de 2 (Horrible), d’après 170 avis sur 3829." "

8,0/10

Propreté

7,8/10

Personnel et service

7,0/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

10/10 Excellent

ahmed

Séjour de 5 nuits en novembre 2023

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Very satisfied
Very friendly staff, I will definitely come back. Thank you!
Séjour de 1 nuit en septembre 2023
Réponse de BM le 24 sept. 2023
Dear Guest, Thank you for taking the time to share your review on your recent stay.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards,Oaks Melbourne on Collins.

10/10 Excellent

FRANCOIS

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

6/10 Satisfaisant

Eric

Les points faibles : Personnel et service
Décevant en tous points, sauf le sitution
Nous avions réservés une chambre pour 3 personnes, la troisième personne à eu droit à un lit d'appoint. Fuites d'eau dans la douche... WiFi payant après 30 mn gratuites... Ne vous levez pas trop tard, sinon, votre chambre ne sera jamais faite.... Non... Je ne retournerais pas chez Oaks hôtels. .... Très déçu et par l'hôtel et par hôtels.com, pour le descriptif de la chambre et des services associés...

8/10 Bien

Damien, Melbourne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good Location - Everything you need
The location is great and the price for Melbourne is allright, only things are the bathroom with only a glass separation with the room okay for 1 person, probably not for more, and the internet access, except than that, good place

8/10 Bien

Damien, Paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon emplacement- Tout le necessaire y est
tout ce qu'il faut pour pouvoir sejourner a Melbourne quand on y arrive, l'emplacement est ideal, le tarif est honnete par rapport au prix en ville, seul reproche la salle de bain avec juste une porte vitre sur la chambre,plus adapter a un sejour business

6/10 Satisfaisant

Patrick B

Les points forts : Propreté et personnel et service
Pas mal
Studio état impeccable. Un peu petit mais confortable. Evier salle de bain bouché, malgré la demande que j'ai faite, personne n'est venu pour faire le necéssaire

8/10 Bien

Christophe, Lyon, France

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Idéal pour court séjour à Melbourne
Très bien situé, bon rapport qualité/prix, un seul regret la proximité toilettes/lit séparés par une simple cloison de verre coulissante, dommage pour une telle prestation !

6/10 Satisfaisant

Gérard, Nouméa

Les points forts : Propreté
Les points faibles : Confort de la chambre
Oak on Collins.
L'hôtel est bien situé dans Melbourne, en plein centre ville. Le confort (pour 3 adultes) est limite: le lit d'appoint ne permet pas de circulation réelle autour du mobilier, faute de place suffisante. La salle d'eau, très étroite, est annexée à la partie couchage, si bien que la 3ème personne doit la traverser pour accéder aux toilettes! Je pense que la direction de l'hôtel ne devrait pas dans ce cas laisser croire que la chambre convient pour 3 adultes! L'isolation phonique n'est pas très bonne. Le bruit de la rue est nettement perceptible jusqu'au 15ème étage. Voilà pour les points négatifs. En ce qui concerne les services, ils sont bons. Le mode de facturation d'Internet est intéressant, les petits déjeuners sont bons, copieux et peu coûteux. J'aurais pu recommander cette chambre pour deux occupants, pas pour 3!

2/10 Horrible

Savannah

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
the couch was dusty when the room was “ cleaned “ no storage space at all for luggage or even to hang up more three items the room dirty overall bug found in the linen stripped the bed to make it easier for the cleaner and the matress protector was foul
Séjour de 3 nuits en mars 2024
Réponse de BM le 4 mars 2024
Dear Savannah,Thank you for taking the time to share your review on your recent stay.Please accept my sincere apology for not being able to meet our usual standards during your recent stay. We have taken note of your feedback regarding the cleanliness of the room and would like to reassure you that that your comments have been shared with the housekeeping team and action has been taken to ensure these matters are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to improve on your experience in the near future.Thank you again for your time.Best Regards,Oaks Melbourne on Collins.

10/10 Excellent

Marek, Newport

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Booked for my Son’s visit to Melbourne, excellent place to stay.
Séjour de 6 nuits en décembre 2023
Réponse de BM le 4 mars 2024
Dear Marek,Thank you for taking the time to share your review on your recent stay.We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards,Oaks Melbourne on Collins.

4/10 Médiocre

Jack

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Séjour de 2 nuits en mars 2024
Réponse de BM le 9 mars 2024
Dear JackThank you for taking the time to provide us feedback.We appreciate your ratings. Please accept our sincere apologies for any inconvenience during your stay. We will appreciate if you kindly highlight the areas which you think needs to be improved. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Regards, Manager - Oaks Melbourne on Collins.

8/10 Bien

Sarah Jane, Alberton

Séjour de 3 nuits en février 2024
Réponse de Cindy le 21 mars 2024
Thank you for taking the time to give your honest review and we appreciate your ratings on room, location and service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

6/10 Satisfaisant

Rowena

Voyage en famille
Very covenient to public transport and mostly everything Toilets and bathroim small. Apartment are outdated and can be noisy for next to bars that play music til night Overall it is what you pay for that day
Séjour de 1 nuit en janvier 2024
Réponse de Cindy le 29 févr. 2024
Dear Rowena.Thank you for taking the time to give your honest review and we appreciate your ratings on room, location and service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Regards,Manager - Oaks Melbourne on Collins.

10/10 Excellent

steven

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Excellent
Séjour de 2 nuits en janvier 2024
Réponse de Cindy le 29 févr. 2024
Dear Steven,Thank you for taking the time to give your honest review and we appreciate your ratings on room, location and service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Regards,Manager - Oaks Melbourne on Collins.

8/10 Bien

Cheryl

Séjour de 3 nuits en février 2024
Réponse de Cindy le 21 mars 2024
Thank you for taking the time to give your honest review and we appreciate your ratings on room, location and service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

8/10 Bien

Christina

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
We were there for the Taylor Swift concert. It's in a great location in a quieter section of the city. It's a very walkable distance to lots of places. The room itself is very spacious. They could have made the bathrooms a bit bigger as there isn't much room to place clothes or towels - let alone makeup and skin care. The glass partition didn't offer much in terms of privacy but I guess if you were to share a room with someone, then it's not too big of a deal. The front desk staff did give us cute little friendship bracelet kits for the concert which was thoughtful and nice. Great 2 nights stay!
Séjour de 2 nuits en février 2024
Réponse de Nilam le 26 févr. 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk

8/10 Bien

Sabita

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 4 nuits en février 2024
Réponse de Nilam le 26 févr. 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk

8/10 Bien

Adelia

Voyage en couple
Les points forts : Propreté et équipements
Stayed here a few times, but this time round we had the rooftop apartment with an uncomfortable bed. It felt like we were lying on bricks. Overall result besides the bed, it was good to stay in a hotel that we were familiar with.
Séjour de 3 nuits en février 2024
Réponse de BM le 1 mars 2024
Dear Adelia, Thank you for taking the time to give your honest. Please accept our sincere apologies for any inconvenience during your stay. We have taken note of your feedback. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. And once again thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Regards, Manager - Oaks Melbourne on Collins.

8/10 Bien

Zoran

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
How quite it was
Séjour de 1 nuit en février 2024
Réponse de Nilam le 25 févr. 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk

6/10 Satisfaisant

Steph

Voyage en couple
Location & staff were good. Executive King Room with Kitchen & balcony disappointed. Kitchen had 1 small saucepan, No frying pan or toaster, NO sink plug. Balcony was pressed metal flooring, mesh balustrade, no outdoor furniture. Bathroom had no Vanity just a tiny handbasin which filled & drained v.slowly, toilet cistern was noisy with faulty valve, water kept running. Room was overly noisy at night with no soundproofing. Only 1 bedside lamp beside King bed. Dollar value was expensive with no room servicing and especially with no towel exchange unless requested.
Séjour de 5 nuits en janvier 2024
Réponse de Cindy le 29 févr. 2024
Dear Steph.Thank you for taking the time to provide your feedback.Please accept our apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Your feedback has been passed on. We look forward to an opportunity to welcome you back in the near future to change your mind from a "Don't" to a "Do".

10/10 Excellent

Cynnelle

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Friendly, helpful staff. Clean, modern and great location.
Séjour de 1 nuit en janvier 2024
Réponse de Nilam le 25 févr. 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk

8/10 Bien

Rainie

Séjour de 2 nuits en janvier 2024
Réponse de Cindy le 21 mars 2024
Thank you for taking the time to give your honest review and we appreciate your ratings on room, location and service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

10/10 Excellent

Rebecca

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I would happily stay there again.
Séjour de 1 nuit en janvier 2024
Réponse de Nilam le 25 févr. 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk

4/10 Médiocre

Jess

Voyage en couple
The bedroom itself was a great size but the bathroom (if you could call it that) was a massive disappointment. It had a shower shelf missing, no supplied soaps etc, toilet hadn't been cleaned properly and towel rails were ready to fall out of the wall. Also the exhaust didn't work so the room smelled damp the whole time we were there.
Séjour de 4 nuits en janvier 2024
Réponse de Cindy le 21 mars 2024
Thank you for taking the time to provide your feedback.Please accept our apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Your feedback has been passed on. We look forward to an opportunity to welcome you back in the near future to change your mind from a "Don't" to a "Do".

6/10 Satisfaisant

Londyn

Voyage en couple
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
The room we stayed in had water damage on the roof above the bed, neither of the balcony doors closed properly, the water pressure in the shower was terrible, the ac unit didn't work properly, and the shampoo and conditioner bottles were half full when we arrived
Séjour de 2 nuits en janvier 2024
Réponse de Cindy le 21 mars 2024
Thank you for taking the time to provide your feedback.Please accept our apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Your feedback has been passed on. We look forward to an opportunity to welcome you back in the near future to change your mind from a "Don't" to a "Do".

8/10 Bien

Joel

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The car parking wasn’t clear.
Séjour de 2 nuits en janvier 2024
Réponse de Nilam le 25 févr. 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk

8/10 Bien

Elizabeth

Voyage en couple
Les points forts : Propreté
Good location, high up so minimal noise from street, inconvenient entrances- no ramp. No drinking glasses in room and not enough towels. Bathroom too small. Comfortable bed
Séjour de 2 nuits en janvier 2024
Réponse de Cindy le 21 mars 2024
Thank you for taking the time to give your honest review and we appreciate your ratings on room, location and service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

10/10 Excellent

Diane

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de Nilam le 25 févr. 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk

10/10 Excellent

Julian

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Good stay
Séjour de 2 nuits en janvier 2024
Réponse de Nilam le 25 févr. 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk

10/10 Excellent

Gayleen

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Friendly staff
Séjour de 1 nuit en janvier 2024
Réponse de Nilam le 25 févr. 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk

8/10 Bien

Julie

Séjour de 3 nuits en janvier 2024
Réponse de Nilam le 25 févr. 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk

8/10 Bien

Marilyn

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
There were no water glasses in the room. We requested some but they were not sent up.
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Sandra, Belmont

Voyage en famille
Les points forts : Propreté
Centrally located. Car parking was an issue
Séjour de 1 nuit en décembre 2023
Réponse de BM le 8 janv. 2024
Dear Sandra, Thank you for taking the time to give your honest review. Please accept our apologies for any inconvenience during your stay. Your feedback has been passed on. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Regards, Manager - Oaks Melbourne on Collins.

8/10 Bien

Kym

Séjour de 3 nuits en décembre 2023
Réponse de Nilam le 25 févr. 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk

2/10 Horrible

SSU-YI

Séjour de 2 nuits en décembre 2023

8/10 Bien

ALAN

Les points forts : Propreté et confort de la chambre
Very good
Overall very good. But as from previous stays don't find the staff overly friendly. Toilet didn't flush properly and they would have the smallest TVs in the city.
Séjour de 1 nuit en décembre 2023
Réponse de BM le 1 janv. 2024
Dear Alan,Thank you for taking the time to give your honest review. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. And also we have taken note of your feedback. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. Thank you again for choosing to stay with us and for your time in sharing your feedback.Best Regards,Oaks Melbourne on Collins.

10/10 Excellent

Victoria

Les points forts : Propreté et confort de la chambre
Séjour de 2 nuits en décembre 2023

6/10 Satisfaisant

Laila

Voyage en famille
Les points forts : Propreté et confort de la chambre
Nice place, fair Price, good location.
Séjour de 1 nuit en décembre 2023
Réponse de BM le 8 janv. 2024
Dear Laila, Thank you for taking the time to share your review on your recent stay.We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards,Oaks Melbourne on Collins.

8/10 Bien

Laura

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Staff were excellent, room was lovely
Séjour de 2 nuits en décembre 2023
Réponse de BM le 8 janv. 2024
Dear Laura,Thank you for taking the time to share your review on your recent stay.We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards,Oaks Melbourne on Collins.

8/10 Bien

Treena

Les points forts : Propreté et confort de la chambre
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Jenny

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
My mother and I loved our stay at the oaks
Séjour de 5 nuits en décembre 2023
Réponse de BM le 22 déc. 2023
Dear Jenny, Thank you for taking the time to share your review on your recent stay.We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards,Oaks Melbourne on Collins.

10/10 Excellent

Ebony

Séjour de 3 nuits en décembre 2023

8/10 Bien

Gaynor

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Perfect location with IGA 2 doors down. Friendly and helpful staff staff. Lovely room but the bathroom smelt very musty which you could smell whilst in bed. We suggested the mattress also be checked as it dipped in the middle. Thank you for looking after our baggage securely after we checked out.
Séjour de 3 nuits en décembre 2023
Réponse de BM le 22 déc. 2023
Dear Gaynor,Thank you for taking the time to share your review on your recent stay.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. And Please accept our apologies for any inconvenience during your stay. Your feedback has been passed on. Once again thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards,Oaks Melbourne on Collins.

10/10 Excellent

John

Les points forts : Propreté et confort de la chambre
Two nights at the Oaks
Property was comfortable. We did not spend a lot of time in room but it suited our needs.
Séjour de 2 nuits en décembre 2023
Réponse de BM le 22 déc. 2023
Dear John,Thank you for taking the time to give your honest review. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Regards,Manager - Oaks Melbourne on Collins.

10/10 Excellent

Zoran

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Location to transport options
Séjour de 2 nuits en décembre 2023
Réponse de BM le 8 janv. 2024
Dear Zoran, Thank you for taking the time to share your review on your recent stay.We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards,Oaks Melbourne on Collins.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Nilam le 9 févr. 2024
Dear Guest ,Thank you for taking your time to review us and give us the feedback.We are delighted to hear that you have enjoyed your stay with us.Rest assured that we have shared your feedback with our team.We hope to welcome you again.Thank yo,Nilam MaharjanFront Desk

6/10 Satisfaisant

James

Voyage en couple
Furniture was not good, bed a harder than the ground, Good view though
Séjour de 1 nuit en décembre 2023
Réponse de BM le 18 déc. 2023
Dear James, Thank you for taking the time to give your honest review. Please accept our apologies for the inconvenience. Your feedback has been passed on. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Regards, Manager - Oaks Melbourne on Collins

10/10 Excellent

Lachlan

Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Nilam le 9 févr. 2024
Dear Guest ,Thank you for taking your time to review us and give us the feedback.We are delighted to hear that you have enjoyed your stay with us.Rest assured that we have shared your feedback with our team.We hope to welcome you again.Thank yo,Nilam MaharjanFront Desk

8/10 Bien

Yin Fun

Voyage en famille
Les points forts : Propreté
Location
Séjour de 4 nuits en septembre 2023