Bureau, fer et planche à repasser, Wi-Fi gratuit, draps fournis

Avis sur Extended Stay America Suites Melbourne Airport

2.5 out of 5

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 285 avis sur 806." "
Note des voyageurs de 8 (Bien), d’après 232 avis sur 806." "
Note des voyageurs de 6 (Satisfaisant), d’après 117 avis sur 806." "
Note des voyageurs de 4 (Médiocre), d’après 75 avis sur 806." "
Note des voyageurs de 2 (Horrible), d’après 97 avis sur 806." "

7,6/10

Propreté

8,2/10

Personnel et service

6,8/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

6,4/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Michel

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2022

6/10 Satisfaisant

Dominique, St-Amable,Qc,Canada

Les points forts : Personnel et service
Bon rapport/qualité/prix
C'est un hôtel simple mais quand même bien. Les chambres sont équipés de frigo, four, four à micro-onde. Tout les équipements comme assiette, fourchette, verre, grille-pains sont disponible sur demande. Femme de chambre passe seulement le samedi, sinon des frais sont chargés. Produit de salle de bain, un savon à la fois mais si ont demande à la réception,il nous en redonne. C'est bien pour le gaspillage mais à l'hôtel j'aime moins. L'hôtel est bien situé, il y a trois bon Resto qui ce font à pieds. Un centre d'achat juste à côté qui ce fait aussi à pieds. Près des boulevards et de l'autoroute 95.

6/10 Satisfaisant

Guillaume, France

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bien pour une nuit
Hôtel vieillot, mauvaise odeur dans les chambres et rien à voir autour. Seul raison d'y séjourner : la proximité de l'aéroport, le prix. Le petit déjeuner se limite à quelques gâteaux sous vides et un café (à manger sur la route).

4/10 Médiocre

Shawna

Voyage en famille
The room smelled very smoky, shower curtain allowed water to pour all over floor, many questionable characters around property—did not feel safe.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 25 mars 2024
Dear Shawna, Thank you for your feedback. We apologize for the issues you encountered during your stay. Ensuring a comfortable and safe environment for our guests is our priority, and we regret falling short of your expectations. Immediate measures are being taken to address the odor, shower curtain, and security concerns mentioned. Your feedback is invaluable, and we appreciate your understanding. We hope to have the opportunity to provide you with a much-improved experience on your next visit. Sincerely,Hotel Management

4/10 Médiocre

Denis

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Although these types of hotels typically have all the amenities of a full kitchen this hotel provided nothing but two ice trays in the kitchen. There was not a wine bottle opener available at the counter. They advertised breakfast but it only consisted of coffee, muffins and packets of oatmeal with no hot water or bowels for the oatmeal.
Séjour de 3 nuits en mars 2024
Réponse de Hotel Management le 17 mars 2024
Dear Denis, We apologize for the inconvenience you experienced during your stay. Your feedback regarding the lack of kitchen amenities and breakfast offerings is concerning and not reflective of the standards we strive to maintain. We understand your disappointment and regret any inconvenience caused. Please know that we take your comments seriously, and immediate action will be taken to address and rectify these issues. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management

10/10 Excellent

Kenneth

Voyage en couple
Lack of amenities such what to see and do, plastic silverware and paper plates. Breakfast was non existent. An hour after it opened there were no pastries, just instant oatmeal. I would NOT stay long term here!
Séjour de 1 nuit en mars 2024

10/10 Excellent

Melissa

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Guest services was very informative and nice. Made check in a very easy comforting process.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 4 mars 2024
Dear Melissa, Thank you for sharing your positive experience at Extended Stay America. We're delighted to hear that our guest services team provided excellent assistance, making your check-in a seamless and comforting process. Your kind words are truly appreciated. We look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management

2/10 Horrible

Jackie

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Would not stay at this facility again
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 1 mars 2024
Dear Jackie, Thank you for being our guest. Please accept our apologies for the problems while you were here. Our guests' comfort is our priority, so we take these concerns seriously and will address them with our team. Our front desk is there to help you solve issues. We appreciate your feedback and hope we have an opportunity to restore your confidence in us in the future.Sincerely,Hotel Management

10/10 Excellent

Kayla

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

2/10 Horrible

Marcia

Les points faibles : Propreté et personnel et service
Séjour de 3 nuits en février 2024

10/10 Excellent

carol

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was terrific. They were super polite, even remembering my name !
Séjour de 4 nuits en février 2024
Réponse de Hotel Management le 19 févr. 2024
Dear carol, Thank you for staying at Extended Stay America. We were thrilled to read your comments about the excellent service you received from our staff and how they exceeded your expectations. Compliments like yours are why we are so encouraged and committed to providing exceptional service to our guests. It was our pleasure to host your visit, and we hope you will revisit soon.Sincerely,Hotel Management

10/10 Excellent

Brian

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Employees were very friendly and helpful
Séjour de 3 nuits en février 2024

10/10 Excellent

Roy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is my 2nd time using Extended Stay lodging and I am not disappointed with the operation of these facilities.
Séjour de 5 nuits en février 2024
Réponse de Hotel Management le 15 févr. 2024
Dear Roy, We're thrilled to see that you've had some delightful experiences during your visits to Extended Stay America! Providing excellent service and comfortable accommodations is our goal, and we're grateful for your continued loyalty. Thank you for choosing us, and we look forward to welcoming you back for many more enjoyable stays in the future!Sincerely,Hotel Management

8/10 Bien

Jean

Les points forts : Propreté
😕
Séjour de 1 nuit en février 2024

10/10 Excellent

Karen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff made accommodations for us to have extra sleeping arrangements for our daughter quickly and easily.
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 10 févr. 2024
Dear Karen, Thank you for being our guest at Extended Stay America. It is nice that you had a good stay and were pleased with the services and staff's attentiveness. Your remarks are vital; we will share them with our concerned team. We appreciate your feedback and hope we serve you again.Sincerely,Hotel Management

10/10 Excellent

joseph

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quick, easy and simple. That's all you really need
Séjour de 3 nuits en février 2024
Réponse de Hotel Management le 6 févr. 2024
Dear Joseph, Thank you for your positive review of Extended Stay America! We're delighted to hear that your experience was quick, easy, and simple. Your satisfaction is our priority, and we look forward to providing you with the same efficient and comfortable service on your future visits to Extended Stay America Suites Melbourne Airport.Sincerely,Hotel Management

2/10 Horrible

Rob

Séjour de 4 nuits en janvier 2024

10/10 Excellent

Tammy

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Its nice and clean. Staff is very helpful and curitous.
Séjour de 1 nuit en janvier 2024

4/10 Médiocre

Gayle

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Was advised when we checked in that the last 3 rooms available to rent had issues even tho I had already booked it on line. We took the room that the fridge wasn’t working. Had issues with Wi-Fi and was made to feel stupid when I asked questions. No amenities in room. When asked if they had some soap I was advised NO. will not book at this chain again. Very rude and unhelpful ☹️☹️☹️
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 4 févr. 2024
Dear Gayle, Thank you for sharing your review. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management

2/10 Horrible

Jessica

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
It smelled horrible. Beds were awful. Floors were sticky. Absolutely awful accommodations and would like a refund
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 4 févr. 2024
Dear Jessica, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

6/10 Satisfaisant

Joan

Voyage en couple
Les points forts : Personnel et service
The property needs updating and fixing.
Séjour de 2 nuits en janvier 2024
Réponse de Hotel Management le 25 janv. 2024
Dear Joan, Thank you for choosing our hotel for your visit. Your feedback gives us the knowledge we need as we continually seek to improve our guest experience. We do consistently receive praise for our service and hospitality; however, we will note your comments as we continue to monitor our property's condition and plan for future upgrades and changes. We hope you will come back soon and let us show you the hospitality we are known for providing. Sincerely,Hotel Management

2/10 Horrible

Richard

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024

2/10 Horrible

Eduardo

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was unprofessional, they would yell in hallways and slam doors early on the morning. Especially the front desk staff sounded like a jet plane, refridgerstor broke Dogs barking for hours at night No breakfast
Séjour de 17 nuits en décembre 2023
Réponse de Hotel Management le 15 janv. 2024
Dear Eduardo, Thank you for taking the time to share about your stay. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Sincerely,Hotel Management

6/10 Satisfaisant

Arian

Les points forts : Personnel et service
Séjour de 11 nuits en décembre 2023

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very Clean and well maintained
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 17 janv. 2024
Dear Robert, Thank you for this generous review! A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. Our team is dedicated to maintaining high standards, and your feedback is a beautiful validation of their hard work. We are excited to have the chance to impress you once again during your next visit to Extended Stay America.Sincerely,Hotel Management

10/10 Excellent

Ashlyn

Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Eric

Séjour de 1 nuit en janvier 2024

2/10 Horrible

Domingo

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Very bad place
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 10 janv. 2024
Dear Domingo, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management

10/10 Excellent

Linda, Palm Bay

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Staff was very friendly and helpful. Love my room 319. Very clean.
Séjour de 4 nuits en décembre 2023
Réponse de Hotel Management le 10 janv. 2024
Dear Linda, Thank you for choosing Extended Stay America for your visit. We are glad you were pleased with your overall stay, particularly staff and cleanliness. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management

10/10 Excellent

Ashlyn

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Ashlyn

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love the staff. Everybody is so sweet. Christina make my check-in smooth and fast.
Séjour de 1 nuit en janvier 2024

2/10 Horrible

Kenneth

Séjour de 2 nuits en décembre 2023

10/10 Excellent

Jillian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023

8/10 Bien

Agustin

Séjour de 1 nuit en décembre 2023

8/10 Bien

Diane

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

4/10 Médiocre

James

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Only a 2 from a 5
To many low life around and reeked of mariguana smell,rooms need upgrading
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 16 déc. 2023
Dear James, Thank you for taking the time to write a review of our hotel. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

10/10 Excellent

Sandra, Aiken

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Si
Séjour de 1 nuit en décembre 2023

2/10 Horrible

ERIC

Voyage d’affaires
Les points faibles : Propreté, personnel et service, confort de la chambre
Horrible place!
I booked a non smoking room and my room smell super bad of cigarets and weed. The smell was everywere. My friends were in rooms near me and their rooms smell super bad too. My room was 201 that is in front of the stair that goes to the pool and it was pple smoking weed there so the smell got into my room. During check out i said something but obviously was too late. Also it says it include breakfast but when i went to have breakfast at 9:38 am the front desk lady told me that breakfast was till 9:30am. So day after i went for breakfast at 9 am and breakfast was over. They didn’t have it. Room was big and spacious but the towels were dirty, it was hair all over the bathroom and in the bed. I’m happy that i had my traveling blanket with me. I don’t recommend this place to anybody. Also this is a pet friendly hotel and i didn’t know that so pple where walking around inside the hotel with their pet dogs.
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 12 déc. 2023
Dear ERIC, Thank you for the review and for sharing your experience. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We sincerely regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates to ensure such lapses do not happen again. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel.Sincerely,Hotel Management

2/10 Horrible

Justus

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Phillip

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was super friendly and helpful but the room smelled awful 😣. Was glad I checked out!!!!
Réponse de Hotel Management le 9 févr. 2024
Dear Phillip, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience on your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the guest. On a positive note, it is nice to know you were pleased with the staff's helpful and friendly attitude. Please allow us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management

2/10 Horrible

Carla

Voyage en famille
Les points faibles : Propreté et équipements
I did not like anything!!! It was dirty, smelled dirty, didn’t want to even sleep on the dingy bedding. There was a diaper left behind on the floor by the night stand. This tells me how well they clean. If I could get my money back I would and will NEVER STAY THERE AGAIN. Noisy people, hanging out in the parking lot all hours and I did not feel safe at all!! DO KOT STAY HERE!!! It’s horrible.
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Management le 8 déc. 2023
Dear Carla, Thank you for choosing to stay with us. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. Moreover, we hope you will accept our apologies for the noise disturbances you experienced. This concern should not have gone unaddressed, and we sincerely apologize for how much it affected your stay. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

2/10 Horrible

Sue

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
The pool was very dirty with a ton of leaves in it . There was no chairs out to sit on . Our sink didn’t drain in the bathroom and they had no breakfast as they said the truck didn’t come . I will never stay here again .
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 7 déc. 2023
Dear Sue, Thank you for your feedback. We apologize for our housekeeping staff overlooking some areas. This does not meet our standards; therefore, we are very disappointed that such was your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

8/10 Bien

Karl, Sebastopol

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023

8/10 Bien

LINDA

Séjour de 5 nuits en novembre 2023

4/10 Médiocre

Rosanne

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Was not happy with this hotel at all. Glad it was only one night.
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Management le 18 nov. 2023
Dear Rosanne, Thank you for choosing us and sharing your remarks. Our team strives to ensure each guest has a perfect stay, so we regret not providing you with one. We are sorry for the issues that impacted your time. Our front desk team is available to help you. Please return to enjoy the outstanding service we typically provide.Sincerely,Hotel Management

4/10 Médiocre

Jordan

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Dumpy, dirty, rusty shower curtain rods, rusty stoves, smelly rooms, dirty/sticky floors, holes in blankets, soft mushy beds, sink didn’t drain, trash all over parking lot. Coffee was good though.
Séjour de 2 nuits en novembre 2023
Réponse de Hotel Management le 6 nov. 2023
Dear Jordan, Thank you for your feedback regarding your stay. We appreciate your experience, and we're pleased to hear that you enjoyed the coffee. We take your comments seriously, and they will be shared with our team for improvements. Providing a comfortable and clean environment is important to us, and your feedback will help us enhance our services. We hope you'll consider staying with us again in the future, and we'll work hard to make sure your experience is much improved. Your comments are valuable to us.Sincerely,Hotel Management

10/10 Excellent

Carlos

Séjour de 2 nuits en octobre 2023

8/10 Bien

JOHN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Could not find a trash bin in my room, but I was only in the room for a few hours Also “breakfast“ was a little disappointing, coffee tea, very small muffins, and some breakfast bars, as well as some packages of oatmeal in a very small confined area in the lobby
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 2 nov. 2023
Dear JOHN, Thank you for staying with us. We work hard to exceed our guests' expectations and are committed to providing outstanding hospitality. In addition, please know that your comments regarding breakfast have been shared with our associates as we continually strive to improve our guest experience. It was our pleasure to host your visit at Extended Stay America; we look forward to seeing you soon.Sincerely,Hotel Management

8/10 Bien

Kele, Deer Trail

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
It was pretty noisy at night. The side doors were always propped open, not very secure. People smoke right at the doors, no way to get around it. The staff were very nice and helpful.
Séjour de 2 nuits en octobre 2023

8/10 Bien

Dirk

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023