Avis sur Extended Stay America Suites Melbourne Airport
Extended Stay America Suites Melbourne Airport
1701 Evans Rd, Melbourne, FL
Avis
7,4
Bien
7,6/10
Propreté
8,2/10
Personnel et service
6,8/10
Équipements
7,4/10
Infrastructures et conditions de l’hébergement
6,4/10
Écoresponsabilité
Avis
3 janv. 2022
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2022
6/10 Satisfaisant
Dominique, St-Amable,Qc,Canada
21 févr. 2016
Les points forts : Personnel et service
Bon rapport/qualité/prix
Dominique
6/10 Satisfaisant
Guillaume, France
21 mars 2013
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bien pour une nuit
Guillaume
4/10 Médiocre
Shawna
Voyage en famille
24 mars 2024
Shawna
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 25 mars 2024
Dear Shawna, Thank you for your feedback. We apologize for the issues you encountered during your stay. Ensuring a comfortable and safe environment for our guests is our priority, and we regret falling short of your expectations. Immediate measures are being taken to address the odor, shower curtain, and security concerns mentioned. Your feedback is invaluable, and we appreciate your understanding. We hope to have the opportunity to provide you with a much-improved experience on your next visit. Sincerely,Hotel Management
4/10 Médiocre
Denis
16 mars 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Denis
Séjour de 3 nuits en mars 2024
Réponse de Hotel Management le 17 mars 2024
Dear Denis, We apologize for the inconvenience you experienced during your stay. Your feedback regarding the lack of kitchen amenities and breakfast offerings is concerning and not reflective of the standards we strive to maintain. We understand your disappointment and regret any inconvenience caused. Please know that we take your comments seriously, and immediate action will be taken to address and rectify these issues. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management
10/10 Excellent
Kenneth
Voyage en couple
15 mars 2024
Kenneth
Séjour de 1 nuit en mars 2024
10/10 Excellent
Melissa
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
4 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Melissa
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 4 mars 2024
Dear Melissa, Thank you for sharing your positive experience at Extended Stay America. We're delighted to hear that our guest services team provided excellent assistance, making your check-in a seamless and comforting process. Your kind words are truly appreciated. We look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management
2/10 Horrible
Jackie
29 févr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jackie
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 1 mars 2024
Dear Jackie, Thank you for being our guest. Please accept our apologies for the problems while you were here. Our guests' comfort is our priority, so we take these concerns seriously and will address them with our team. Our front desk is there to help you solve issues. We appreciate your feedback and hope we have an opportunity to restore your confidence in us in the future.Sincerely,Hotel Management
10/10 Excellent
Kayla
26 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kayla
Séjour de 1 nuit en février 2024
2/10 Horrible
Marcia
21 févr. 2024
Les points faibles : Propreté et personnel et service
Marcia
Séjour de 3 nuits en février 2024
10/10 Excellent
carol
17 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
carol
Séjour de 4 nuits en février 2024
Réponse de Hotel Management le 19 févr. 2024
Dear carol, Thank you for staying at Extended Stay America. We were thrilled to read your comments about the excellent service you received from our staff and how they exceeded your expectations. Compliments like yours are why we are so encouraged and committed to providing exceptional service to our guests. It was our pleasure to host your visit, and we hope you will revisit soon.Sincerely,Hotel Management
10/10 Excellent
Brian
Voyage d’affaires
14 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brian
Séjour de 3 nuits en février 2024
10/10 Excellent
Roy
13 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Roy
Séjour de 5 nuits en février 2024
Réponse de Hotel Management le 15 févr. 2024
Dear Roy, We're thrilled to see that you've had some delightful experiences during your visits to Extended Stay America! Providing excellent service and comfortable accommodations is our goal, and we're grateful for your continued loyalty. Thank you for choosing us, and we look forward to welcoming you back for many more enjoyable stays in the future!Sincerely,Hotel Management
8/10 Bien
Jean
11 févr. 2024
Les points forts : Propreté
Jean
Séjour de 1 nuit en février 2024
10/10 Excellent
Karen
Voyage en famille
9 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Karen
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 10 févr. 2024
Dear Karen, Thank you for being our guest at Extended Stay America. It is nice that you had a good stay and were pleased with the services and staff's attentiveness. Your remarks are vital; we will share them with our concerned team. We appreciate your feedback and hope we serve you again.Sincerely,Hotel Management
10/10 Excellent
joseph
5 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
joseph
Séjour de 3 nuits en février 2024
Réponse de Hotel Management le 6 févr. 2024
Dear Joseph, Thank you for your positive review of Extended Stay America! We're delighted to hear that your experience was quick, easy, and simple. Your satisfaction is our priority, and we look forward to providing you with the same efficient and comfortable service on your future visits to Extended Stay America Suites Melbourne Airport.Sincerely,Hotel Management
2/10 Horrible
Rob
3 févr. 2024
Rob
Séjour de 4 nuits en janvier 2024
10/10 Excellent
Tammy
Voyage en famille, Voyage en groupe
2 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tammy
Séjour de 1 nuit en janvier 2024
4/10 Médiocre
Gayle
Voyage en famille
2 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gayle
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 4 févr. 2024
Dear Gayle, Thank you for sharing your review. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management
2/10 Horrible
Jessica
Voyage en famille
1 févr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Jessica
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 4 févr. 2024
Dear Jessica, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
6/10 Satisfaisant
Joan
Voyage en couple
24 janv. 2024
Les points forts : Personnel et service
Joan
Séjour de 2 nuits en janvier 2024
Réponse de Hotel Management le 25 janv. 2024
Dear Joan, Thank you for choosing our hotel for your visit. Your feedback gives us the knowledge we need as we continually seek to improve our guest experience. We do consistently receive praise for our service and hospitality; however, we will note your comments as we continue to monitor our property's condition and plan for future upgrades and changes. We hope you will come back soon and let us show you the hospitality we are known for providing. Sincerely,Hotel Management
2/10 Horrible
Richard
Voyage en famille, Voyage d’affaires
14 janv. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Richard
Séjour de 2 nuits en janvier 2024
2/10 Horrible
Eduardo
Voyage en couple
14 janv. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eduardo
Séjour de 17 nuits en décembre 2023
Réponse de Hotel Management le 15 janv. 2024
Dear Eduardo, Thank you for taking the time to share about your stay. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Sincerely,Hotel Management
6/10 Satisfaisant
Arian
12 janv. 2024
Les points forts : Personnel et service
Arian
Séjour de 11 nuits en décembre 2023
10/10 Excellent
Robert
11 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 17 janv. 2024
Dear Robert, Thank you for this generous review! A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. Our team is dedicated to maintaining high standards, and your feedback is a beautiful validation of their hard work. We are excited to have the chance to impress you once again during your next visit to Extended Stay America.Sincerely,Hotel Management
10/10 Excellent
Ashlyn
11 janv. 2024
Ashlyn
Séjour de 1 nuit en janvier 2024
6/10 Satisfaisant
Eric
5 janv. 2024
Eric
Séjour de 1 nuit en janvier 2024
2/10 Horrible
Domingo
Voyage en famille
5 janv. 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Domingo
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 10 janv. 2024
Dear Domingo, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
10/10 Excellent
Linda, Palm Bay
4 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Linda
Séjour de 4 nuits en décembre 2023
Réponse de Hotel Management le 10 janv. 2024
Dear Linda, Thank you for choosing Extended Stay America for your visit. We are glad you were pleased with your overall stay, particularly staff and cleanliness. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management
10/10 Excellent
Ashlyn
Voyage en famille
4 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ashlyn
Séjour de 1 nuit en janvier 2024
10/10 Excellent
Ashlyn
Voyage en famille
3 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ashlyn
Séjour de 1 nuit en janvier 2024
2/10 Horrible
Kenneth
2 janv. 2024
Kenneth
Séjour de 2 nuits en décembre 2023
10/10 Excellent
Jillian
23 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jillian
Séjour de 2 nuits en décembre 2023
8/10 Bien
Agustin
22 déc. 2023
Agustin
Séjour de 1 nuit en décembre 2023
8/10 Bien
Diane
Voyage avec des animaux de compagnie
16 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Diane
Séjour de 1 nuit en décembre 2023
4/10 Médiocre
James
16 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Only a 2 from a 5
James
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 16 déc. 2023
Dear James, Thank you for taking the time to write a review of our hotel. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
10/10 Excellent
Sandra, Aiken
11 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sandra
Séjour de 1 nuit en décembre 2023
2/10 Horrible
ERIC
Voyage d’affaires
11 déc. 2023
Les points faibles : Propreté, personnel et service, confort de la chambre
Horrible place!
ERIC
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 12 déc. 2023
Dear ERIC, Thank you for the review and for sharing your experience. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We sincerely regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates to ensure such lapses do not happen again. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel.Sincerely,Hotel Management
2/10 Horrible
Justus
8 déc. 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Justus
Séjour de 1 nuit en décembre 2023
6/10 Satisfaisant
Phillip
8 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Phillip
Réponse de Hotel Management le 9 févr. 2024
Dear Phillip, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience on your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the guest. On a positive note, it is nice to know you were pleased with the staff's helpful and friendly attitude. Please allow us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management
2/10 Horrible
Carla
Voyage en famille
7 déc. 2023
Les points faibles : Propreté et équipements
Carla
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Management le 8 déc. 2023
Dear Carla, Thank you for choosing to stay with us. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. Moreover, we hope you will accept our apologies for the noise disturbances you experienced. This concern should not have gone unaddressed, and we sincerely apologize for how much it affected your stay. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
2/10 Horrible
Sue
5 déc. 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Sue
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 7 déc. 2023
Dear Sue, Thank you for your feedback. We apologize for our housekeeping staff overlooking some areas. This does not meet our standards; therefore, we are very disappointed that such was your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
8/10 Bien
Karl, Sebastopol
5 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Karl
Séjour de 2 nuits en décembre 2023
8/10 Bien
LINDA
27 nov. 2023
LINDA
Séjour de 5 nuits en novembre 2023
4/10 Médiocre
Rosanne
16 nov. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rosanne
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Management le 18 nov. 2023
Dear Rosanne, Thank you for choosing us and sharing your remarks. Our team strives to ensure each guest has a perfect stay, so we regret not providing you with one. We are sorry for the issues that impacted your time. Our front desk team is available to help you. Please return to enjoy the outstanding service we typically provide.Sincerely,Hotel Management
4/10 Médiocre
Jordan
Voyage en famille
5 nov. 2023
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Jordan
Séjour de 2 nuits en novembre 2023
Réponse de Hotel Management le 6 nov. 2023
Dear Jordan, Thank you for your feedback regarding your stay. We appreciate your experience, and we're pleased to hear that you enjoyed the coffee. We take your comments seriously, and they will be shared with our team for improvements. Providing a comfortable and clean environment is important to us, and your feedback will help us enhance our services. We hope you'll consider staying with us again in the future, and we'll work hard to make sure your experience is much improved. Your comments are valuable to us.Sincerely,Hotel Management
10/10 Excellent
Carlos
16 oct. 2023
Carlos
Séjour de 2 nuits en octobre 2023
8/10 Bien
JOHN
15 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
JOHN
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 2 nov. 2023
Dear JOHN, Thank you for staying with us. We work hard to exceed our guests' expectations and are committed to providing outstanding hospitality. In addition, please know that your comments regarding breakfast have been shared with our associates as we continually strive to improve our guest experience. It was our pleasure to host your visit at Extended Stay America; we look forward to seeing you soon.Sincerely,Hotel Management
8/10 Bien
Kele, Deer Trail
15 oct. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Kele
Séjour de 2 nuits en octobre 2023
8/10 Bien
Dirk
21 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dirk
Séjour de 1 nuit en septembre 2023