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Avis sur Travelers Inn Medford

2 out of 5
Travelers Inn Medford
954 Alba Drive, Barnett Rd And I-5, Medford, OR

Avis

5,4
Note des voyageurs de 10 (Excellent), d’après 21 avis sur 101." "
Note des voyageurs de 8 (Bien), d’après 14 avis sur 101." "
Note des voyageurs de 6 (Satisfaisant), d’après 13 avis sur 101." "
Note des voyageurs de 4 (Médiocre), d’après 11 avis sur 101." "
Note des voyageurs de 2 (Horrible), d’après 42 avis sur 101." "

5,0/10

Propreté

6,6/10

Personnel et service

4,4/10

Équipements

4,6/10

Infrastructures et conditions de l’hébergement

5,0/10

Écoresponsabilité

Avis

10/10 Excellent

ashley

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Nothing abiut it
Séjour de 1 nuit en avril 2024
Réponse de Customer Care Team le 19 avr. 2024
Dear Ashley, thank you so much for the positive rating. We hope you had an amazing experience and enjoyed every moment during your stay with us. We look forward to your next visit already. Best Regards,Customer Care TeamTravelers Inn

2/10 Horrible

Danielle

Voyage avec des animaux de compagnie
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place was unsafe transients and drug deals in and out of the property. The room was dirty.
Séjour de 1 nuit en avril 2024
Réponse de Customer Care Team le 18 avr. 2024
Dear Danielle, we sincerely apologize for the unacceptable experience you encountered during your stay. The safety and comfort of our guests are our top priorities, and we take your feedback very seriously. We are actively handling the issues you've raised to ensure that our property maintains a safe and welcoming environment for all guests. Additionally, we are implementing measures to enhance our cleanliness standards and tackle any maintenance concerns promptly. Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention. If there's anything else we can do to make amends or assist you further, please don't hesitate to reach out.Best Regards,Customer Care TeamTravelers Inn

2/10 Horrible

Willie, Medford

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Alot of drugs addicts going in and out of hotel all night some one threw a soda at my friend when she was walking her dog
Séjour de 1 nuit en avril 2024
Réponse de Customer Care Team le 15 avr. 2024
Dear Willie, we're deeply sorry to hear about your experience, and we take your feedback very seriously. The safety and well-being of our guests are our top priorities, and we are actively handling this issue with our security team. Please know that incidents like these are not representative of our hotel's standards or the experience we strive to provide. We appreciate you bringing this to our attention, and we hope to have the opportunity to make it right for you in the future.Best Regards,Customer Care TeamTravelers Inn

2/10 Horrible

Melody

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Customer Care Team le 11 avr. 2024
Dear Melody, we regret to learn of your disappointment with the cleanliness, staff service, and property conditions during your stay. Maintaining a clean and welcoming environment for our guests is of utmost importance to us, and we apologize for falling short of your expectations in this regard. Your feedback is invaluable, and we will handle these issues promptly to ensure a better experience for future guests. If there are specific concerns you would like to discuss further or if there is anything we can do to make amends, please don't hesitate to reach out to our team directly. Thank you for bringing these matters to our attention.Best Regards,Customer Care TeamTravelers Inn

2/10 Horrible

Ms. Phillips

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This property is so corrupt to begin with. It's to bad the Mexicans who continue to raise rent, and promote slave labor through common settlement practice. I wish everyone would stay away from here and make them pay when you come to stay here!!!
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 11 avr. 2024
Dear Ms. Phillips, we're truly sorry to hear about your negative experience and the sentiments expressed. We take all feedback seriously and strive to provide a welcoming and inclusive environment for all our guests. We assure you that we do not condone any discriminatory practices and are committed to upholding the highest standards of cleanliness, service, and property conditions. Your concerns will be shared with our team to ensure that such issues are promptly resolved. We appreciate your feedback as it helps us improve our services. If there's anything specific you'd like to discuss or if you have further feedback, please feel free to reach out to our team directly.Best Regards,Customer Care TeamTravelers Inn

10/10 Excellent

William

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
close to work
Séjour de 3 nuits en janvier 2024
Réponse de Manager le 13 janv. 2024
Hello William,Thank you for taking the time to share your feedback. We're glad our hotel's proximity to your workplace was convenient for you. We appreciate your business and hope to have the opportunity to welcome you back in the future.

2/10 Horrible

Joseph

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 6 déc. 2023
Hello Joseph,We apologize for any issues you experienced during your stay with us. We would appreciate it if you could provide us with more details about your experience so we can make improvements in the future. Please feel free to reach out to us directly.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice snd comfy
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 17 oct. 2023
Hi Medford,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

4/10 Médiocre

Kun

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 17 oct. 2023
Hello Kun,Thank you for your positive rating! We are glad you enjoyed your stay. If there is anything specific you liked about our hotel, please let us know so that we can continue to provide excellent service.

10/10 Excellent

Jorge

Séjour de 1 nuit en octobre 2023
Réponse de Manager le 4 nov. 2023
Hello Jorge,Thank you for your excellent rating! We appreciate your positive feedback and are delighted to hear that you had a wonderful stay with us. We strive to provide top-notch service and are thrilled that we met your expectations. We hope to welcome you back in the future for another enjoyable experience.

2/10 Horrible

Grace M., ELKHART

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Several homeless people inside and outside the property. Cockroaches inside. The room was clean but the halls etc weren’t great.
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 7 oct. 2023
Hello Grace M.,I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

2/10 Horrible

Eric

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 1 oct. 2023
Hello Eric,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

Theone

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The surrounding area of the property was suspect but I had a quiet night rest even tho the property was close to the freeway. The front desk personnel was very helpful , friendly and courteous.
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 26 sept. 2023
Hi Theone,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. Though sorry to know that you did not feel safe with our hotel's location. But rest assured that it is our guest safety is one of our number one goal. We will share your feedback with our staff members. Waiting to serve you again!

2/10 Horrible

Sandra

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bugs in room. Told the property manager. He did after some arguing give me a full refund. Found somwhere elts to stay.
Séjour de 2 nuits en septembre 2023
Réponse de Manager le 20 sept. 2023
Hello Sandra, We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

2/10 Horrible

John

Séjour de 1 nuit en septembre 2023
Réponse de Manager le 28 sept. 2023
Hello John, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

2/10 Horrible

Martha

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
There was a cockroach in the bathroom. It had not had a good cleaning in a long time. I was on a business trip, I’m in sales, when I get to a room I need internet service. The message said: “Wi-Fi has the self assigned IP address 169.254.208.86 and will not be able to connect to the internet.” I made many attempts. The front desk said they didn’t know why this would be. Theirs was working fine.
Séjour de 1 nuit en août 2023
Réponse de Manager le 2 sept. 2023
Hello Martha,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guests� expectations. We hope you will give us a chance to redeem ourselves in the future.

2/10 Horrible

Cathy

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Terrible service. Didn’t clean room, came back 3 times asking for fresh towels. Would not give refund
Réponse de Manager le 17 août 2023
Hello Cathy, Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guest’s experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.

2/10 Horrible

Daniel

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en août 2023
Réponse de Manager le 15 août 2023
Hello Daniel, Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

6/10 Satisfaisant

Timothy

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Équipements
The room looked nothing like the pictures. Not nearly as nice but we needed a place to stay while on a road trip and this was available. Cleanliness was 6/10 and I woke up to 2 bug bites from our stay. Please share this feedback as other guests should be aware before staying here.
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 6 août 2023
Hello Timothy,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

10/10 Excellent

parteek

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
best
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 19 juil. 2023
Hello parteek,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our hotel. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 13 juil. 2023
Dear Guest, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 Horrible

David

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
BED BUGS!!
They have bed bugs I am so pissed we woke up in the middle of the night and my wife found a bug in her hair. We pulled the sheets back and found many more this is disgusting. Now have to wash all of our clothes and bags before we can go home. Not only that had to find a new hotel with 3 kids.
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 13 juil. 2023
Hello David, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Horrible

Ashley J

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
It was unbelievably disgusting. There was a tweaker encampment in the parking lot right next to our car. It was ON the property and the hotel allowed this to happen. The bed was urine stained and had bugs. Red splatter stains on the wall and lamp shade. Completely unsafe, unsanitary and unacceptable
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 5 juil. 2023
Hello Ashley J,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

6/10 Satisfaisant

Shelly

Séjour de 1 nuit en juin 2023
Réponse de Manager le 4 juil. 2023
Hello Shelly,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excellent

Barbara

Séjour de 2 nuits en juin 2023
Réponse de Manager le 27 juin 2023
Hello Barbara,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

Steve

Voyage avec des animaux de compagnie, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was amazing
Séjour de 2 nuits en juin 2023
Réponse de Manager le 21 juin 2023
Hi Steve,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!

2/10 Horrible

Peter

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
We ended up not staying. Our room was damaged with missing drawers. The halls smelled of various types of smoke. There was yelling from rooms and obvious drug use on the premises. My wife and I felt VERY unsafe and actually left and spent the night at another place.
Séjour de 1 nuit en juin 2023
Réponse de Manager le 19 juin 2023
Hello Peter, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

2/10 Horrible

Brittany

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Absolutely awful
Séjour de 1 nuit en juin 2023
Réponse de Manager le 19 juin 2023
Hello Brittany, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Satisfaisant

Bill

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juin 2023
Réponse de Manager le 20 juin 2023
Hello Bill, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

2/10 Horrible

Troy

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Room 110
We drove 4 hours to be at a friends wedding. We checked in at 2:30 there was people living in back parking lot. The people living out of their vehicles also had a room and and people climbing in and out of window. Mold on bathroom ceiling. Shower floor had burn marks all over it. Room was non smoking so was property and yet we had burn marks all over our sheets and blankets and our bed itself. We thankfully had a sheet and extra blanket in our car that we ended up throwing over the bed to sleep. Definitely won’t be staying there again and very disappointed. We also were told it was a no animal property but yet there was cats meowing and dogs barking all night long. The bathroom vent was hanging out the wall. The towels are brown but had white goo stuck on them so we had to ask for new towels we called at 7am to ask for them at we didn’t receive towels until 9.
Séjour de 1 nuit en mai 2023
Réponse de Manager le 30 mai 2023
Hello Troy, I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

6/10 Satisfaisant

Melissa

Séjour de 4 nuits en mai 2023
Réponse de Manager le 30 mai 2023
Hello Melissa,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

6/10 Satisfaisant

Delia

Séjour de 1 nuit en mai 2023
Réponse de Manager le 14 juin 2023
Hello Delia, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Bien

Paty

Séjour de 1 nuit en avril 2023
Réponse de Manager le 20 mai 2023
Hello Paty,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 Bien

Suzi

Voyage d’affaires, Voyage en couple
Les points forts : Propreté et personnel et service
The hallway corridor was very cold due to windows being open, large gap under room door allowed alot of cold air in. Bed and bedding very comfortable although furniture was outdated.
Séjour de 1 nuit en avril 2023
Réponse de Manager le 26 avr. 2023
Hello Suzi, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Linda

Séjour de 1 nuit en mars 2023
Réponse de Manager le 12 avr. 2023
Hello Linda,On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area.

4/10 Médiocre

Ann

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
A bit dismayed by what passes for a 'deluxe king's room.
Séjour de 1 nuit en novembre 2022
Réponse de Manager le 6 nov. 2022
Hello Ann,We appreciate the time you have taken to bring to our attention your feedback with regards to our room. We hope you will return so that we can provide you an even superior experience.

8/10 Bien

David

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Review: bin
It is a decent motel / hotel. It's good for budget lodging. Comfortable bed, cable TV. Is reasonably quiet. The actual units are good but the hallways look like they could use some remodeling. Internet connectivity is also good. Overall a decent experience.
Séjour de 1 nuit en octobre 2022
Réponse de Manager le 12 oct. 2022
Hello David,Thank you for taking the time to share your comments regarding our bed and your insights regarding our tv. We hope you will return so that we can provide you an even superior experience.

4/10 Médiocre

Richard

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tv was unplugged and I didn't realize it, cockroachs here and there, shouting in the hallway, maid came in at 730 when I had do not disturb on door(also got in at 1 am due to family emergency so expected to sleep late), poor craftsmanship on remodel update
Séjour de 1 nuit en septembre 2022
Réponse de Manager le 22 sept. 2022
Hello Richard, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Horrible

Kirtis

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s dirty homeless people all around the area
Séjour de 2 nuits en août 2022
Réponse de Manager le 5 sept. 2022
Hello Kirtis, You can absolutely rest assured that your voice is important to us and that our staff and management are truly sincere in our promise to improve upon the security measures taken to ensure the safety of our guests. I assure you that we take your comfort and safety seriously, and we are addressing your comments with staff to ensure that no similar instance occurs in the future. We hope you'll return someday to see how we're improving.

2/10 Horrible

Samuel

Séjour de 1 nuit en août 2022
Réponse de Manager le 2 sept. 2022
Hello Samuel,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.,

10/10 Excellent

Donald

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sands in July 20222
The check in was very easy. The staff was friendly and the room in the new tower was really nice with a view.
Séjour de 1 nuit en juillet 2022
Réponse de Manager le 23 juil. 2022
Hello Donald, It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our staff as well as our view. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

2/10 Horrible

Rebeca

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Quiet but Needs maintenance/outdated
the place is VERY deteriorated… can’t figure out how come the reviews were that good! I asked for a room change as the shower stall was nasty & they agreed; it was a bit better but still not good. The toilette wasn’t properly attached to the floor so it rocked, outlets needed maintenance as well… Overall needs a good makeover
Séjour de 1 nuit en juillet 2022
Réponse de Manager le 20 juil. 2022
Hello Rebeca, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. New rules have come to pass because of the Covid 19 restrictions and limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

4/10 Médiocre

Sonia

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
It was dirty and unkept. There was a hole on the restroom door. A big hole. There were burns in the furniture. The fan in the restroom didn't work. The amenities were very disappointing. The area was scary.
Séjour de 1 nuit en juin 2022
Réponse de Manager le 30 juin 2022
Hello Sonia,It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and to thus improve the guest experience for future visitors and for your own future visits.

6/10 Satisfaisant

Lynn

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en juin 2022
Réponse de Manager le 14 juin 2022
Hello Lynn, It was our privilege to earn your business and we hope to host you again on your next trip.,

6/10 Satisfaisant

Julie

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juin 2022
Réponse de Manager le 13 juin 2022
Hello Julie, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.,

6/10 Satisfaisant

Pedro

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rooms are so old and ugly, like no body takes care of this place, also it was so dirty like no body cleans the rooms, dust everywhere and under the bed looks like never been clean before! They shouldn’t even rent this place! I paid over $150 with taxes, this place is not worth $50.
Séjour de 1 nuit en mai 2022
Réponse de Manager le 11 juin 2022
Hello Pedro, I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.,

2/10 Horrible

Johnathan

Voyage en couple
The room smelled like cigarette smoke Shower was clogged and Moldy Vent cover missing in bathroom Toilet seat was not bolted to the bowl and toilet was not secured to the floor Homeless people everywhere Low class service
Séjour de 2 nuits en mai 2022
Réponse de Manager le 11 juin 2022
Hello Johnathan, We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our service and your insights regarding our shower. We hope to see you again and that you will be truly impressed with our continued improvements.

4/10 Médiocre

Fawn, Dunsmuir

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property is absolutely disgusting and filthy the room is very small it looks like you’re in a prison a lot of the windows are cracked the paint is chipping and the hairdryer is held together with a shoelace. I assume room 208 with my two children and my boyfriend they heater clicks on and off the heaters switch is completely broken off to where you cannot control the temperature of the room. There is so much dust on the light switch where all of the plug-ins connect that are right there behind the table I was afraid to even put my stuff in the microwave or the refrigerator. Upon taking a shower in that room you either freeze to death taking a shower or it’s so hot that it burns you when you switch the temperature onto the hot side the water is actually cold and on the cold side the water is actually hot but if you’re taking a shower at the same time the other people in the hotel are taking a shower your water is absolutely freezing if you take a shower in the morning the water is so hot that it will burn you absolutely miserable after being outside all day during boat neck in grants Pass to come home to take a hot shower and for it to only be cold.
Séjour de 1 nuit en mai 2022
Réponse de Manager le 11 juin 2022
Hello Fawn, We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement. ,

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Could be better
The man at front desk was very nice. The inside of the room seemed newer. Except for the peeling walls and floor in the shower. Bedding looked brand new. Paint splatters on floor and in bathroom sink. Outside and hallways need work. I think some people live there. There was loud noises and talking until 3am.
Séjour de 1 nuit en avril 2022
Réponse de Manager le 25 avr. 2022
Dear Guest, Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our front desk as well as our shower. Please do come see us again.

10/10 Excellent

Mark

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place was fantastic for what it was. A nice little, quant, seaside hotel. Very clean, owners were super nice. I hadn’t checked in yet and I received a text for one of them asking when I would be. It was comforting as I had traveled a long way and wasn’t sure about the reservation.
Séjour de 1 nuit en mars 2022
Réponse de Manager le 11 mars 2022
Hello Mark, Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!