Thank you for your rating!

We're thrilled to hear that you enjoyed our convenient location, friendly staff, and comfortable accommodations. It was our pleasure to host you, and we're delighted that everything met your expectations. If you ever find yourself in the area again, we'd love to welcome you back for another enjoyable stay.

Lamentamos los problemas que tuvo durante su estadía, incluida la puerta del baño, el colchón del sofá cama y la experiencia del desayuno. Su comodidad y satisfacción son importantes para nosotros y le pedimos disculpas por no alcanzar estas áreas. Abordaremos estos problemas con nuestro equipo para asegurarnos de que se resuelvan rápidamente y evitar sucesos similares en el futuro. Sus comentarios nos ayudan a mejorar y esperamos tener la oportunidad de darle la bienvenida nuevamente para una mejor experiencia.

We apologize for the inconvenience of the room odor and for not providing the bed type you requested. Additionally, we regret any difficulty you encountered in reaching our office. Your feedback is important to us, and we will address these issues promptly to ensure a better experience for future guests. If there's anything else we can do to make it right, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to welcome you back for a more pleasant stay.

We're sorry to hear about the issues you encountered during your stay, including the TV, coffee maker, cleanliness, and bed linens. We appreciate you bringing these concerns to our attention, and we're glad that we were able to address them to improve your experience. For future reference, please don't hesitate to report any issues to the front desk while you're still in-house so we can promptly resolve them. We hope to have the opportunity to welcome you back and provide you with a flawless stay.

Nos alegra saber que todo cumplió con sus expectativas durante su estancia. Si hay algo más que podamos hacer para mejorar aún más su experiencia, no dude en hacérnoslo saber. ¡Esperamos poder darle la bienvenida de vuelta pronto!

Estamos encantados de saber que recibió un excelente servicio de nuestro personal, especialmente de nuestro gerente Edgar. Estamos orgullosos de contar con miembros del equipo como Edgar que hacen todo lo posible para garantizar que nuestros huéspedes tengan una experiencia maravillosa. Su recomendación significa mucho para nosotros y realmente apreciamos sus amables palabras. Fue un placer que se hospedara con nosotros y esperamos darle la bienvenida nuevamente en el futuro.

Thank You For Your Rating :)

Estamos encantados de saber que nuestro personal le pareció muy amable y atento durante su estancia. Agradecemos sus comentarios sobre las instrucciones y ciertamente los tomaremos en consideración para asegurarnos de que estén actualizados para futuros huéspedes. Nos alegra que haya encontrado nuestros precios justos y que nuestra ubicación haya funcionado bien para usted. Su satisfacción es nuestra prioridad y esperamos darle la bienvenida nuevamente para otra estadía placentera en el futuro.

Por favor acepte nuestras más sinceras disculpas por los problemas de limpieza que encontró en su habitación, así como por el fuerte olor a cloro y el mal servicio de nuestra recepcionista. Esto no refleja el estándar de servicio que pretendemos brindar a nuestros huéspedes y nos decepciona saber que no cumplimos con estas áreas. Sus comentarios son invaluables para nosotros y abordaremos estos problemas con nuestros equipos de limpieza y recepción para asegurarnos de que se solucionen de inmediato. Agradecemos su comprensión y esperamos tener la oportunidad de recuperar su confianza en sus futuras visitas.

Estamos encantados de saber que disfrutó de su estancia con nosotros y que nuestro hotel le pareció muy limpio y con habitaciones espaciosas. También estamos encantados de que haya apreciado nuestro completo desayuno, especialmente las deliciosas tortillas y quesadillas preparadas por el Chef Chriss. Su satisfacción es nuestra principal prioridad y agradecemos sus amables palabras. ¡Esperamos darle la bienvenida nuevamente en su próxima visita! Si hay algo más que podamos hacer para que tu estadía sea aún más placentera, no dudes en hacérnoslo saber.

Gracias Por Su Valoracion :)

We're glad to hear that you found everything else nice during your stay. However, we're sorry to learn about the issues you experienced with the water in the shower and sink. Please accept our apologies for any inconvenience caused by the unpleasant smell. We take your feedback seriously, and we will address this issue promptly to ensure it does not occur in the future. Your comfort is important to us, and we appreciate your understanding. If there's anything else we can assist you with, please don't hesitate to reach out. We hope to have the opportunity to welcome you back for an improved experience in the future.

Dear Ruby,We are absolutely delighted to hear that Edgar, our front desk manager, provided you with exceptional service and that the rest of our staff were also polite and accommodating. We take great pride in our team and their dedication to ensuring that every guest has a fantastic experience. It's always gratifying to hear that our efforts are appreciated and recognized. We will be sure to pass along your kind words to Edgar and the rest of the team, as they truly deserve it. We're thrilled to have such an amazing team and guests like you who make our jobs so rewarding.

Dear valued guest,We apologize for the inconvenience and disappointment caused by the issues you encountered during your stay. We understand that having only one ice machine can be frustrating. We are also sorry to hear that the room was not organized and clean to our usual standards. We take pride in providing a comfortable and welcoming environment, and it's unacceptable that we fell short in this regard. Regarding the cigarette burns on your blankets, we are deeply sorry and will make sure to replace them immediately. We have also addressed this issue with our housekeeping team to prevent it from happening again in the future. Please know that we take your feedback seriously and will work to address these issues promptly.

Querido Juan,¡Muchas gracias por tomarse el tiempo para compartir su maravillosa reseña! Estamos encantados de saber que nuestro hotel superó sus expectativas en términos de limpieza, comodidad y servicio. Estamos muy orgullosos de garantizar que nuestros huéspedes disfruten de una estancia relajante y rejuvenecedora, y es fantástico saber que pudimos hacer precisamente eso por usted. También estamos encantados de saber que Fred le brindó un servicio excepcional, asegurándose de que se sintiera bienvenido y bien informado durante su estadía. Su enfoque amigable y atento es exactamente lo que buscamos y estamos muy contentos de que haya podido generar un impacto positivo en su experiencia. Gracias nuevamente por sus amables palabras y por elegir quedarse con nosotros. ¡Estamos ansiosos por darle la bienvenida nuevamente pronto y brindarle otra experiencia maravillosa!

Dear Valerie,Thank you for taking the time to share your feedback about your recent stay with us. We apologize for the issue with the water smelling like fish in the sink. This is not up to our standards, and we will investigate the cause and take necessary actions to rectify the problem. Please know that we take all concerns seriously and will work to ensure that our guests have a comfortable and enjoyable stay. Thank you again for your feedback. We hope to welcome you back soon and provide a better experience.

Thank you for the fantastic review! We're thrilled to hear that you enjoyed our great customer service and found our hotel to be a nice spot to crash. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another enjoyable stay in the future!

¡Gracias por tu maravillosa reseña! Estamos encantados de saber que recibió un trato excelente durante su estadía con nosotros. Brindar un servicio excepcional a nuestros huéspedes es siempre nuestra máxima prioridad, y nos alegra poder cumplir con sus expectativas. ¡Agradecemos sus comentarios y esperamos tener el placer de darle la bienvenida pronto para otra experiencia fantástica!

Thank you for choosing to stay with us and for sharing your feedback! We're glad to hear that you found our hotel to be affordable. If there's anything we can do to enhance your experience and earn that fifth star next time, please don't hesitate to let us know. We appreciate your support and hope to welcome you back again soon!

Thank you for your rate :)

Dear valued guest,We are thrilled to hear that you had an exceptional stay with us! Your 5-star review is a testament to our team's hard work and dedication to providing top-notch service and amenities.

We sincerely apologize for the inconvenience you experienced with the noise outside late at night during your stay. We understand the importance of a peaceful environment for our guests and will be addressing this issue with our team to find ways to minimize disturbances in the future. We value your input, and your comments are crucial in helping us improve our services. If you have any further details or specific suggestions on how we can enhance the overall experience, please feel free to share them with us. We hope to have the opportunity to welcome you back and provide a more enjoyable stay in the future.

It's wonderful to know that you found the area nice and clean, and that our staff was helpful. We strive to provide a welcoming and comfortable environment for our customers, and your feedback reaffirms that we're on the right track. If you have any suggestions for how we can further improve or if there's anything specific you appreciated during your visit, please feel free to let us know. We truly value your feedback and look forward to serving you again in the future.

Agradecemos su reseña detallada y nos alegra saber que nuestras habitaciones y servicios le parecieron satisfactorios, especialmente para familias con niños. Nos complace que haya sentido que la piscina y nuestro amable personal le brindaron un ambiente seguro y agradable para su familia. Se toma nota de sus ideas sobre las opciones de desayuno y apreciamos su honestidad. Entendemos que las preferencias pueden variar y ciertamente consideraremos sus comentarios mientras pretendemos mejorar nuestras ofertas. Agradecemos su comprensión de la asequibilidad y el valor que pretendemos ofrecer.

Apreciamos sus amables palabras y estamos encantados de saber que los miembros de nuestro equipo, desde la limpieza hasta la recepción y el chef, contribuyeron a que su estadía fuera placentera. Se agradece sinceramente su reconocimiento a la dedicación y entusiasmo de nuestros empleados. Si bien nos esforzamos por brindar la mejor experiencia a nuestros huéspedes, entendemos que puede haber áreas de mejora. Si tiene sugerencias específicas o alguna forma en que podamos mejorar su experiencia para que sea una estadía de 5 estrellas en el futuro, no dude en compartirlas.

Dear Guest,Our free breakfast consists of the normal things you would find in a continental breakfast plus waffles, sausage, potatoes, and pizza bagels. If you would like a freshly made omelet, this is extra. No one is forcing you to buy anything, as you are free to help yourself to our breakfast bar.

Estamos encantados de saber que nuestra ubicación le pareció fundamental para sus necesidades. Es fantástico saber que nuestra conveniente ubicación contribuyó al disfrute general de su experiencia. Nos esforzamos por brindar no solo excelentes servicios sino también una ubicación privilegiada que satisfaga la comodidad de nuestros huéspedes. Sus comentarios positivos nos motivan a mantener y mejorar la calidad de nuestros servicios.

Me alegra saber que disfrutastes del servicio, la ubicacion cerca de tiendas y restaurantes, y especialmente del desayuno. Los omelettes del chef son un verdadero delight! Es genial que hayas tenido una experiencia positiva y esperamos verte de nuevo pronto. Gracias por recomendarnos :)

Dear Miguel,We are thrilled to hear that you had an exceptional stay with us! Your 5-star review is a testament to our team's hard work and dedication to providing top-notch service and amenities.

We acknowledge the issue with the WiFi accessibility outside the lobby and understand the importance of having a reliable connection throughout the entire premises. Our technical team is actively addressing this concern to ensure that all areas of the hotel have a consistent and strong WiFi signal. We appreciate your patience and understanding, and we want to assure you that your feedback is invaluable in helping us improve our services. If you ever decide to stay with us again, we are committed to making your experience more seamless, including an enhanced WiFi connection.

Es gratificante para nosotros recibir comentarios tan positivos sobre la serenidad que ofrecemos, así como el reconocimiento hacia nuestro dedicado equipo. Nos esforzamos por brindar un servicio impecable y una atención al detalle, y saber que hemos logrado que se sienta bien atendido es la mejor recompensa para nuestro esfuerzo diario. Además, estamos encantados de que haya disfrutado de la ubicación de nuestro establecimiento. Trabajamos arduamente para proporcionar a nuestros huéspedes un entorno tranquilo y apacible, permitiendo al mismo tiempo un fácil acceso a las atracciones locales. Sus amables palabras sobre nuestras instalaciones y la limpieza nos llenan de alegría, ya que nos esforzamos por mantener un estándar elevado en todos los aspectos.

We are thrilled to hear that Edgar's warm greetings and personalized service added a special touch to your mornings. It's wonderful to know that Chris's culinary skills and attentive service left a lasting impression, especially with the delicious omelet tailored to your liking. We're pleased to hear that our team's friendly and helpful comments on the town contributed to your exploration and made your visit more enjoyable. Maintaining a clean and spacious dining environment is a priority for us, and we're glad it enhanced your overall experience. Your kind words motivate us to continue delivering exceptional service, and we look forward to welcoming you back for another enjoyable stay.

Thank you for your rating :)

Thank you for your rating (:

Thank you for your rating :)

We're thrilled to hear that our team has consistently provided a welcoming atmosphere for you during your visits. Edgar and Cris play crucial roles in ensuring our guests have a positive experience, and we're delighted to see their efforts recognized.

Thank you for your rating :D

We're thrilled to hear that you had such a fantastic experience. If there's anything specific you loved about your stay or if you have any preferences for your next visit, feel free to share. We appreciate your positive feedback and look forward to serving you again in the future!

We're grateful for your support and look forward to the opportunity to welcome you back for another outstanding stay. :)

We are delighted to learn that Edgar, our front desk attendant, and the morning breakfast team made a lasting impression on you. Providing outstanding service and creating a comfortable and safe environment for our guests are our top priorities, and it warms our hearts to know that we succeeded in doing so for you and your sister. Your kind words will be shared with our team, and we appreciate your recognition of their efforts. We aim to consistently deliver exceptional service, and feedback like yours motivates us to continue exceeding our guests' expectations.

We are delighted to hear that you enjoy staying with us, especially due to the convenience to the Progreso border. Your kind words about our Front Desk Manager, Edgar, and the morning cook, Chris, mean a lot to us. We are fortunate to have a dedicated team, and it's wonderful to see their efforts reflected in your experience. If there's anything specific you appreciate about your stay or any suggestions for improvement, feel free to share.

Thank you so much for taking the time to leave us a 5-star review! We are thrilled to know that you had a positive experience during your stay. Your feedback is truly appreciated and serves as a great source of motivation for our team.

Thank you so much for taking the time to leave us a glowing 5-star review! We are thrilled to hear that you found our staff kind during your stay. We look forward to the opportunity to welcome you back and provide another delightful experience.

We apologize for any inconvenience regarding the request to reuse towels. Your feedback is valuable, and we appreciate your understanding. We're delighted that our staff promptly addressed your concern and provided you with fresh towels for your second day. We take pride in ensuring our guests have a comfortable and enjoyable stay, and your comments help us improve our service. If there's anything else you'd like to share or if there are specific areas where we can enhance your experience in the future, please let us know.

Estamos encantados de saber que nuestro hotel le ha parecido muy agradable y limpio. El chef Chris estará encantado de recibir sus elogios.Nos alegra saber que lo encontraste amable y atento. Brindar un excelente servicio y crear un ambiente acogedor para nuestros huéspedes es una prioridad absoluta, y sus comentarios refuerzan que estamos en el camino correcto.

Wow! We are truly honored and delighted to receive your incredible 10-star review! Thank you so much for taking the time to share your experience with us.

Nuestro equipo trabaja diligentemente para mantener altos estándares de limpieza y garantizar que nuestros huéspedes se sientan cómodos en su entorno. Es alentador ver que nuestros esfuerzos han tenido un impacto positivo en su estadía. Si hay algo específico que te haya llamado la atención o alguna sugerencia adicional que puedas tener, nos encantaría escucharla. Sus conocimientos son invaluables a medida que nos esforzamos por mejorar constantemente nuestros servicios.

We truly appreciate your positive comments about our front desk attendant's kindness, friendliness, and helpfulness. It's heartening to hear that our team members made a positive impact on your stay. We sincerely apologize for the inconvenience you encountered with the room not being ready upon your arrival. Your feedback is invaluable, and we will be addressing this issue with our housekeeping team to ensure a smoother check-in process for our future guests. We use cleaning products to maintain high hygiene standards, but we understand the importance of finding the right balance. Your feedback will be shared with our housekeeping team to ensure a more pleasant guest experience in the future.

If you could provide more details about your specific concerns, it would be immensely helpful for us to pinpoint areas that require immediate attention. Your satisfaction is our top priority, and we would like to make amends wherever possible. We hope you will consider giving us another chance in the future. We are committed to delivering a better experience, and we would love the opportunity to exceed your expectations on your next visit.