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Avis sur Spruce Hill Inn and Cottages

3 out of 5
Spruce Hill Inn and Cottages
3230 Possum Run Road, Mansfield, OH

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 26 avis sur 76." "
Note des voyageurs de 8 (Bien), d’après 16 avis sur 76." "
Note des voyageurs de 6 (Satisfaisant), d’après 17 avis sur 76." "
Note des voyageurs de 4 (Médiocre), d’après 11 avis sur 76." "
Note des voyageurs de 2 (Horrible), d’après 6 avis sur 76." "

7,4/10

Propreté

7,6/10

Personnel et service

6,8/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

2/10 Horrible

Tami

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
First it is so hard to check in but what was really bad was 200 dollars to get for one night and the hot tub in the room does not have enough hot water to use. We got this place for our wedding night and was a big waste of money we would of been better saving our money and just going home. We will never be back and if you are going to charge so much need to make sure things are working in the room.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Deborah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

10/10 Excellent

Selina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful and remote atmosphere!
Séjour de 3 nuits en avril 2024

10/10 Excellent

Sergey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Herman

Voyage avec des animaux de compagnie, Voyage en couple
It was nice and quiet
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Maizie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023

8/10 Bien

Herman

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very cute and cozy it was perfect for a quick getaway
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Emma

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
First time been there. I will go back again but this time with more people.
Séjour de 2 nuits en septembre 2023

4/10 Médiocre

Voyageur vérifié

Voyage en famille
It's a NO from me Dogg.
Pictures are deceiving. Seems like this place hasn't been fully taken care of for years & almost looked abandoned - We booked last min. for my hubbys birthday. When we arrived we didn't know where to go, so we drove around. There were no signs. We went back down the drive to the house and 2 peolple were pulling out of the driveway looking at us like we didn't belong there. Hubs asked where we were supposed to check in & they said to follow them. So we followed them to our cottage & they gave me a number to call if we needed anything. We spent the majority of our night texting the number & trying to get a Wifi signal. It never worked which was tough with 2 kids. We had horrible cell service and had to put our phones in a certain spot to get a signal. The place looked nice at first but we soon realised it wasn't very clean. It smelled like cheap air freshener, even the beds. It was so strong. We wanted to air it out but multiple windows didn't have screens, which is so dangerous. Toilet hadn't been cleaned, tub jets were filthy , cobwebs & spiders, small TV, dirty coffee maker & only McDs mocha flavored coffee? It was so hot. The air was on full blast but it was LOUD & made weird sounds that woke us up throughout the night. Uncomfortable beds, thin pillows & only a sheet & thin quilt, freezer was dirty and had an opened coke & opened old bag of ice in it. Didn't have the time or patience to complain over the phone when we checked out so we just got the heck out of there.
Séjour de 1 nuit en août 2023

10/10 Excellent

glenn

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
inkcarceration
Séjour de 4 nuits en juillet 2023

8/10 Bien

David

Séjour de 1 nuit en juillet 2023

2/10 Horrible

Brenda

Voyage en famille, Voyage avec des animaux de compagnie
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I called 30 minutes before check in to make sure everything was good for us to arrive at 3:00. They said yes and the key would be hanging on the hook behind the door. We arrived and a lady came running towards us and said can I help you. We are here to check in. We are not ready for you. The headboard to the bed needs to be put back together and we need to get you a wi-fi tower and antenna. It was not cleaned, refrigerator was rusted not updated at all. Even the toilet was not cleaned. Bugs in the bath tub We waited to be told we would have to be moved because of a water issue. Staff was very unprofessional. After driving for 10 hours no one wants to have to deal with a situation like this. The lady that checked us in and the maintenance guy were always fussing even while I was on the phone with her. The pictures on the website were very deceiving. The grass and weeds were so high could barely see our little dog. Would definitely not recommend this place.
Séjour de 3 nuits en juin 2023

10/10 Excellent

Rochelle, Cleveland

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I stayed in room 174, it was really nice. The service is amazing and very professional. Thank you for a great experience. R Hudson.
Séjour de 1 nuit en juin 2023
Réponse de -Elizabeth le 14 juin 2023
Hi, Rochelle,Thank you for staying with us. We are glad you enjoyed your stay.May we see you again in the near future.Take care and God bless. Sincerely,Spruce Hill Cottages

10/10 Excellent

Jenny

Séjour de 2 nuits en juin 2023

10/10 Excellent

eric

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
the weather was starting to warm up, start of spring. The landscaping could use some help but the inside cottage were nice.
Séjour de 1 nuit en avril 2023

10/10 Excellent

Timothy

Séjour de 2 nuits en janvier 2023

10/10 Excellent

Kenton

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean, easy access. There was a Netflix account already configured. Beautiful view from the patio. Didn't like, I could hear the neighbors through the wall, which means they could hear us in bed. The toilet dispenser is broke.
Séjour de 1 nuit en octobre 2022

8/10 Bien

ERic

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cozy little place near race track
I'm not sure what the proper way to check in is. The address takes you to an abandoned looking building. I didn't go up to it. I elected to call from the driveway after seeing no apparent signs or indicators of where to go. This was approximately 1830 (6:30 pm). When I called I eventually got the host. They seemed a bit flustered and confused. They told me a cabin number and said they would meet me there. It appeared as they were there and cleaning/installing some dangling lights but the bed and getting the room ready for us. Again this is very late in the evening compared to typical 3-4 check in. It's a very awkward meeting. We go in and realize we didn't have a key. I ask about it and am told they will bring one. I wait around for 30 min and then decide to just go about my agenda. The jacuzzi tub was great. Need was pretty good too. The reason I think they were just installing those hanging lights is one, when I went to put my hand under the pillow I stuck a twist tie and two the two beside lamps had no bulbs in them. there were various bulbs missing throughout the room. The TV controller also barely worked, maybe batteries? Eventually I got a message saying I could get my key on the way out in the morning. We ended up leaving the place unlocked as or departure was very early. Later that day I received a message saying the find the door unlocked and left a key when they attempted to deliver the key. We left the next morning.
Séjour de 2 nuits en octobre 2022

2/10 Horrible

Chris

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The surrounding area was beautiful. The property itself was disgusting. From walking into the first “cabin” and immediately asking for a refund to being shown a second cabin and deciding to try it even though it was pretty disappointing and had multiple candles burning to cover up the smells. After the airing the place out for awhile from the headache inducing candle overkill, smelling body odor from previous guests on the bed and then when we turned the lights down at night being greeted by a host of cockroaches. They were closed for the night so when I went to check out the following morning and informed them that they had cockroaches, the individual on the phone said “thanks for letting us know again” when I had never told them in the first place so I’m assuming a previous guest also reported it. And then the audacity to not offer a refund or even just apologize. I’m flabbergasted by the low quality cabin there, the inflated cost, and the disgusting state of the whole experience. Cabin 122 should be avoided at all costs but from what I saw there, honestly every one of them should be. Travelocity as a site should no longer even advertise them because it legit showed me that they don’t even look into what they advertise.
Séjour de 1 nuit en octobre 2022
Réponse de Elizabeth le 25 oct. 2022
We do not have a cockroach issue in our cottages. There may be one or two that visits, who does not get in their own homes, and to be told that our cottages are infested with insane amount of cockroaches is an unfair damaging sweeping statement. I still get to wait for the photos that you have taken…

8/10 Bien

Demika

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Country setting
Séjour de 1 nuit en octobre 2022

2/10 Horrible

Dyana

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
DON’T DO IT!!!
The address has you pull up to a gravel road to an abandoned building with trash all around it… after we looped that building we went back to the road and traveled up a hill to a loop of 1/2 cabins. My husband was livid about the address to the empty building then up the hill to shabby looking cabins. There was no where to check in. Some random car pulled up to us to tell us how to check in and at that point there was no way in hell my husband was going to stay there. The pictures of the property looked as if they were taken when the cabins we built, not it’s current condition. I can’t speak to the condition of the cabins inside because we were not willing to cross the threshold. Very upset about the amount of money we spent to arrive to a dump like this
Séjour de 1 nuit en septembre 2022
Réponse de Elizaberh le 25 oct. 2022
Many people do it. They enjoy their stay. Some parts may be rough and rugged, but our cottages are great. We continue to renovate and upgrade the insides and outsides of our cottages. Sorry for the first bad impression that you decided not to stay.

6/10 Satisfaisant

Bill

Voyage en groupe
Les points faibles : Confort de la chambre
Séjour de 2 nuits en juillet 2022

4/10 Médiocre

Robert

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The place is in dire need of a remodel and maintenance. A lot of trash and garbage littered about the property. I’m guessing some of the units are lived in. Pretty sloppy.
Séjour de 1 nuit en juillet 2022

6/10 Satisfaisant

Carol

Voyage en famille
Could be a 5 star, needs a little work.
The room was nice and clean and comfortable. Interesting decor. Outside was a bit rough. Grounds needed some work. Trash can was left open and unemptied while we were there.
Séjour de 2 nuits en juin 2022

10/10 Excellent

Dianne

Séjour de 1 nuit en juin 2022

6/10 Satisfaisant

Debra

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
There was basically no check in I had to find a maid who let us in. The tv didn’t work, we couldn’t find it at first. There were no batteries in the remote control. The bed was hard as a rock. Other than that it was a nice place to stay.
Séjour de 1 nuit en mai 2022

6/10 Satisfaisant

Lori

Voyage en couple
Les points faibles : Équipements
Had to call for coffee. Beds only had one thin comforter. No wi-if. Limited towels. Electric fire-place blower was extremely noisy and needs to be repaired, removed or replaced. Just ‘meh’…
Séjour de 2 nuits en février 2022

10/10 Excellent

Joshua

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2021

10/10 Excellent

Jenny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Have stayed at Spruce Hill multiple times and it never disappoints! This stay was great as always!
Séjour de 1 nuit en octobre 2021

10/10 Excellent

Damber

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very enjoyable cottage
Excellant stay at the Cottages. I would definitely go back! Very relaxing and enjoyable. Our cottage was clean. It was very peaceful and the bed was comfy!
Séjour de 1 nuit en septembre 2021

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Propreté et confort de la chambre
The room could have been cleaned better and the Bed was Very Uncomfortable, Found candy in bed and toilet was dirty
Séjour de 1 nuit en septembre 2021

6/10 Satisfaisant

james

Séjour de 1 nuit en septembre 2021

10/10 Excellent

Norma

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic
For being the first time ever visiting the property we were in awe!! Very beautiful, quiet, and peaceful!! Have made plans to visit more often and more than likely will be a yearly visit!!
Séjour de 1 nuit en août 2021

10/10 Excellent

Jenny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We have stayed multiple and has always beengreat
Séjour de 1 nuit en août 2021

6/10 Satisfaisant

Dawn

Séjour de 1 nuit en août 2021

10/10 Excellent

Victor

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was great
Séjour de 1 nuit en juillet 2021

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Liked that it was away
Séjour de 1 nuit en juin 2021

4/10 Médiocre

Voyageur vérifié

Les points forts : Confort de la chambre
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Ok but not worth the price
Visible mold/water damage, bathroom had one working light, was never given a key to the room despite asking twice, jacuzzi tub water was cold as we ran the tub after the unit beside us. They were able to accommodate our request for a later check out due to our travel plans which was appreciated. Location convenient and lots of potential, but overall not what we were expecting for the cost.
Séjour de 1 nuit en mai 2021

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Les points faibles : Équipements
Nothing
Séjour de 1 nuit en mai 2021

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
It was nice that this place was set back from noise and very peaceful setting in the woods. But the walls are extremely thin and you can hear everything that goes on in the cottage beside you since a wall is shared. There were some spiders and a yellow jacket that I had to kill. And the toliet is not attached at the bottom when you sit down you feel like it’s going to cave in. Also the table was very wobbly, bugs and cobwebs in the ceiling and a big gap at bottom of both doors that allows for more bugs to get in. The bed had some lint/ grass on the sheets. The TV and heater was nice and it was nice to have a microwave and refrigerator in the unit. And parking was fine.
Séjour de 3 nuits en mai 2021

8/10 Bien

Voyageur vérifié

Séjour de 1 nuit en mars 2021

4/10 Médiocre

Steven

Séjour de 1 nuit en février 2021

6/10 Satisfaisant

Voyageur vérifié

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Elizabeth provided great guest service. The cottage was clean with the exception of the stove and oven. Maintenance is needed my stove was missing two burners, used A/C units around the grounds, old carpets under decks, rusted chairs around the lake and in the lake. Also the cottage had a couple water damage spots on the ceiling. Also their were no dishes to be found so went out to eat for every meal. If your looking for a holiday get away this is not the location as their is not a single holiday decoration or light around the grounds. Located right next to a ski lodge but it wasn’t open yet. Not a memorable experience that would make me come back.
Séjour de 2 nuits en décembre 2020

8/10 Bien

Sandra

Les points forts : Confort de la chambre
Nice stay.
It was a very nice cottage. Just needs to be cleaned up a bit. It was dusty and some cob webs about. Some of the units had a lot of old broken items just sitting around. The customer service was excellent. We would stay here again in warmer weather when we can enjoy the outside.
Séjour de 2 nuits en novembre 2020

8/10 Bien

Sharla

Les points forts : Propreté
Séjour de 1 nuit en octobre 2020

8/10 Bien

Edward

Les points forts : Propreté et confort de la chambre
It was beautiful and very peaceful.
Séjour de 1 nuit en août 2020

8/10 Bien

Ella

Voyage en famille
Les points forts : Confort de la chambre
Gorgeous grounds
Beautiful place. Very quiet and breath taken. My dog loved it, so did my toddler. Our reception was very spotty. So we got to enjoy the simple country life.
Séjour de 1 nuit en juillet 2020
Réponse de Elizabeth le 19 juil. 2020
Thank you for a rave review! Glad you all enjoyed your stay! (We waived the $25 fee for your beautiful dog!) May we see you again when you pass our area. Take care and God bless! :)

8/10 Bien

Danielle

Les points forts : Propreté et confort de la chambre
Very peaceful and relaxing. Just what we were looking for.
Séjour de 3 nuits en juillet 2020
Réponse de Elizabeth le 19 juil. 2020
Hi, Danielle, Thank you for a great review. Glad you found our place peaceful and relaxing. May we see you again soon. Take care and God bless! :)

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté
Honestly could not recommend this place Room smelled Carpet dirty
Séjour de 2 nuits en juin 2020
Réponse de Elizabeth le 19 juil. 2020
We're sorry that you had an unsatisfying stay. We are doing upgrade now in the cottages. We are replacing the carpet to wood floors. May you try us again. Just mention that you want a cottage with wood floor. I'm sure you will love us the second time. Take care and God bless! :)

10/10 Excellent

Chrystal

Les points forts : Propreté et confort de la chambre
Yesssss
The absolute most comfortable bed I've ever slept on, the most beautiful view.. complete with comfy outdoor furniture. We almost asked to stay another night, it was so great.
Séjour de 1 nuit en mai 2020
Réponse de Elizabeth le 19 juil. 2020
Thank you for a perfect score review! Glad you enjoyed your stay. May we see you again soon. Take care and God bless! :)