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Avis sur The Pearl Manila Hotel

3 out of 5
The Pearl Manila Hotel
General Luna Street cor. Taft & UN Ave, Manila, Manila

Avis

7,0

Bien

Note des voyageurs de 10 (Excellent), d’après 88 avis sur 559." "
Note des voyageurs de 8 (Bien), d’après 217 avis sur 559." "
Note des voyageurs de 6 (Satisfaisant), d’après 139 avis sur 559." "
Note des voyageurs de 4 (Médiocre), d’après 76 avis sur 559." "
Note des voyageurs de 2 (Horrible), d’après 39 avis sur 559." "

7,0/10

Propreté

7,6/10

Personnel et service

6,4/10

Équipements

6,2/10

Infrastructures et conditions de l’hébergement

7,0/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Christiane

Les points forts : Propreté et personnel et service
Hôtel convenable. Piscine agréable, mais le quartier est très bruyant.
Séjour de 2 nuits en décembre 2019
Réponse de claire le 11 janv. 2020
Thank you for sharing your experience with us. Your review help us to identify areas we need to improve. Sorry for the inconvenience. Hope to serve you again!

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Etablissement donnant sur une route extremen bruyante . Impossible de dormir sans bouchons d oreille .
Séjour de 1 nuit en février 2019
Réponse de claire le 29 mars 2019
maybe the room you are located are need the train area and streets. Sorry for that, hope that we are informed so we can change you to a better location.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
hotel très bien placé pour profiter de Manille
Séjour très agréable, hôtel propre , confortable, calme bien que dans un quartier très animé, personnel sympathique. La piscine au 9° étage est superbe dans un espace très convivial avec une superbe vue sur la ville.Le seul bémol l'attente aux ascenseurs parfois une peu longue car seulement 2 ascenseurs pour desservir les 19 étages....

6/10 Satisfaisant

pascal, Vaitape

Les points forts : Personnel et service et confort de la chambre
Un hotel tres correct
J,ai séjourner au pearl manilla hotel pendant 14 jours Le service est très bon et le quartier tres agreable L'hôtel possede une piscine en extérieur Le seul bémol et que l'ensemble de l'hôtel fait vieillot c'est propre refais cela fait vieux

8/10 Bien

Andree, Geneve suisse

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon rapport qualité prix pr çette ville
Réception très efficace est sympathique, très bon service. Bon accueil, quartier bruyant, mais tout en haut, c est correct. Bien situé pr visiter, mais peu de choix de restaurant ds les alentours exception pizzeria, Mac do etc..

10/10 Excellent

Daniel, Suisse

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
séjour agréable
L’hôtel est quelque peu vieillot et aurait besoin d'un rafraichissement des installations mais la situation, le confort, la piscine, le fitness et l'accueil du personnel sont parfait et compensent ce manque largement.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
ENSEMBLE CORRECT MAIS HOTEL VIEILLOT AYANT BESOIN DE RAFFRAICHISSEMENT

6/10 Satisfaisant

MARC

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Bien situé et piscine agréable
La piscine en plein air, très propre et avec beaucoup d'espace autour, offrant une vue superbe sur "old Manila" est un vrai plus pour cet hôtel qui offre en plus une bonne situation en centre ville ainsi que des tarifs raisonnables.

10/10 Excellent

J.Philippe, Paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Grand confort à prix raisonnable
Prestations impeccables avec chambre de grand confort. Hotel plutot luxueux avec un personnel agréable. Vraiment recommandable.

2/10 Horrible

Brenda

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
We arrived at the property on 2/11/2024. The location was gteat for our needs however, the property is run down and filthy. We had cockroaches and the towels were grey old and tattered. Something you would wipe your car with. This property serves as a temporary home for some student from dental school across the street.I will never stay here again!
Séjour de 11 nuits en février 2024

8/10 Bien

SHIGEU

Séjour de 10 nuits en mai 2023

10/10 Excellent

Ruzzele Z

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en février 2023

2/10 Horrible

Mae

Voyage en famille avec de jeunes enfants
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The hotel is abysmal with lots of milds growing everywhere, a huge health hazard…
Séjour de 3 nuits en août 2022

8/10 Bien

Brian

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en juillet 2022

10/10 Excellent

Jose Anter, Prescott

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome staff, awesome cold room, too bad they didn’t have breakfast
Séjour de 3 nuits en mai 2022

10/10 Excellent

Scott

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice big bed good ac great pool
Séjour de 3 nuits en mai 2022

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Just for the location
Room was spacious but everything ( except the aircon) was old. Sink was plastered with a hideous gray sealant. Ref was bigger than the usual hotel ref though. Check in and out was tedious. I guess the only reason youll book this hotel is its location.
Séjour de 2 nuits en mai 2022

8/10 Bien

Crescencio

Séjour de 1 nuit en avril 2022

10/10 Excellent

Tudor

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Near us embassy. Wonderful pool and easy to message with the front desk and do adjustments.
Séjour de 6 nuits en avril 2022

6/10 Satisfaisant

Mary ann

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en mars 2022

8/10 Bien

Jacqueline

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2021

8/10 Bien

Lawrence

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Personnel et service
Séjour de 5 nuits en mars 2020

8/10 Bien

Bruce

Les points forts : Propreté, personnel et service, confort de la chambre
Very unhappy
We learned quickly that there was 24 hour construction happening just outside the building. Horns, pounding and crane noise all night long. This completely ruined our stay.
Séjour de 7 nuits en février 2020
Réponse de claire le 27 févr. 2020
We apologize for the inconvenience. We can move guest to other side of the building if we have vacant rooms but facing busy street part but with lesser noise. This something beyond our control. Again, we are deeply sorry.

4/10 Médiocre

Jing, LA, CA

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté
We got the "king bed" but it turned out it was 2 double bed they put together, so when you sleep in the middle, your shoulder will be buried in between beds. You can hear all the noise from outside, jeepney honking, buses, tricyle even the lrt. The location is near in the hospital so ambulances are come and go and we can hear all of them. Curtains are not blocking the light so you need to get up or you cover your eyes if you want to sleep more when it's bright. Staff are very accommodating and kind though. Room is old, furnitures are old. Towels are old. I only like the staff, they're very polite and helpful. I requested an iron and they give me the stand also.
Séjour de 3 nuits en janvier 2020
Réponse de claire le 6 févr. 2020
Hi Jing, We thank you for sharing your experience with us. We apologize for the inconvenience you had during your stay. The standard set up of our superior rooms had two small beds for twin bed or king bed request. But we had few rooms with one big bed that can be given to guests if needed. We just hope that we are informed about this so we can do something to make your sleep comfortable. With regards to our location, we are in the center of manila business area and busy streets. You comment about our service and especially about our staff is much appreciated. We will be more motivated to give better service. Your other comments are areas we need to improve. Again, thank you and hope that we can be of service to you again in the future.

4/10 Médiocre

Darren

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel needs a update
Shower went cold. Cabinet for clothes very dirty. Had cockroaches in room. Tv stations not clear. Workmen working outside the window on ropes very loud.
Séjour de 3 nuits en janvier 2020
Réponse de claire le 1 févr. 2020
Hi Mr. Darren, Thank you for sharing your experience with us. Your reviews help us to identify areas we need to improve. With regards to works on the building, we apologize but this is being done for safety concern. Again, we apologize for the inconvenience. Hope to be serve you again in the future.

10/10 Excellent

Coleen Claire

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2020
Réponse de claire le 1 févr. 2020
thank you for sharing your experience with us.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en janvier 2020
Réponse de claire le 11 janv. 2020
Thank you for sharing your experience. Your review will help us identify areas we need to improve. Hope to serve you again!

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Not bad,,satisfactory..
Séjour de 2 nuits en décembre 2019
Réponse de claire le 11 janv. 2020
Thank you for sharing your experience with us. Your review help us to identify areas we need to improve. Hope to serve you again!

8/10 Bien

Jinaline

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Heater is not working properly. Water leaks in the shower. Water is flooding the bathroom and the comfort room.
Séjour de 1 nuit en janvier 2020
Réponse de claire le 11 janv. 2020
Thank you for sharing your experience with us. Your review help us to identify areas we need to improve. Sorry for the inconvenience. Hope to serve you again!

8/10 Bien

Jaime L

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2019
Réponse de claire le 11 janv. 2020
Thank you for sharing your experience with us. Your review help us to identify areas we need to improve. Sorry for the inconvenience. Hope to serve you again!

8/10 Bien

Paul

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
For an old place the staff made the stay so much better and friendlier
Séjour de 2 nuits en décembre 2019
Réponse de claire le 11 janv. 2020
Thank you for sharing your experience with us. We are delighted to know that you are happy staying with us. Hope to serve you again!

4/10 Médiocre

Voyageur vérifié

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Personnel et service
Service could be better. Lost money hotel error
Paid for breakfats not given the coupans to get breakfast. Front desk will grant you service on order of nationality. The morning manger is great. The hotel itself is good for price.
Séjour de 1 nuit en décembre 2019
Réponse de claire le 11 janv. 2020
Thank you for sharing your experience with us. We apologize for the inconvenience you had during your stay. Lost coupons can be replaced once verified. Hope to serve you again!

2/10 Horrible

Mark

Séjour de 2 nuits en décembre 2019

8/10 Bien

AvidTraveler

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service
Good that this time Peal Manila Hotel gave us a cleaner room with a good bathroom. This time I have not seen a cockroach not like the last time I checked-in.
Séjour de 1 nuit en novembre 2019
Réponse de claire le 26 nov. 2019
Thank you for sharing your experience. We are glad that you are happy with the service we provide. We do our best to improve our service to give comfort to all your valued guest. Hope we can be of service to you again!

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This is an older hotel probably built in the ninteen seventies. The room I stayed in had been recently painted and renovated and is much improved from my last staya few years ago. New flat screen televisions. Excellent new split system air conditioners that are very quiet with very good cooling ability. Good sized rooms with large wardrobes and new in room safes. There is a very nice outdoor swimmer pool outside on the ninth floor. The staff are friendly and helpful and the hotel is in a very convenient location close to a large shopping centre and restaurants. Three large hospitals are situated within a five minute walk
Séjour de 1 nuit en octobre 2019
Réponse de claire le 4 nov. 2019
Thank you for sharing your experience with us. We are glad to hear that you appreciate our effort to improve our service and this will motivate us more to do best. We ensure that your stay are relaxing and excellent service are provided to all our guest. Hope this will not be the last and looking forward to serve you again!

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I find it satisfying
Séjour de 3 nuits en octobre 2019
Réponse de claire le 29 oct. 2019
Thank you for sharing your experience with us. Hope to serve you again.

6/10 Satisfaisant

Jaime M

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en octobre 2019
Réponse de Claire le 29 oct. 2019
Thanks for sharing your experience with us. Hope to serve you again.

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et personnel et service
Very good service. Friendly and polite staff. Good location and parking. Hotel is old and a bit run down but rooms have been reasonably well refurbished. Good for the price.
Séjour de 1 nuit en octobre 2019
Réponse de Claire le 29 oct. 2019
Thanks for sharing your experience with us. We ensure that our guests have a relaxing stay and do best to give high standard service. Hope to serve you again.

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Reality vs. Expectation
We already tried several Hotels in Manila and Pasay, so far this is the most unexpected one. 1. Location wise, yes near MRT, not crowded, 24hrs transpo are available except for trains. 2. Room amenities - complete kit. Towel? worn out. Towel Smell? could be great if they put some fabric con since it smells like smoke or something. 3. Pool? ok, but we cant use it since many CHINESE guest make it like their common area. games, surfing, smoking, ng hindi naman nagswiswimming, so nakakahiya naman wala ka mapaglagyan ng gamit kasi yung bench and tent gamit nila till pool closing hours. Pano ka magswiswimming kung ang daming phone na nakatapat sayo, yung mga nakapaligid lahat naka rubber shoes along pool area ha. Ikaw pa titignan ng masama kasi gagamit ka ng pool. 4. Cleanliness - its a big issue for everyone specially for comfort room, considering we took the superior room so we expect more to the basic one but then the CR size was small, the tiles on the floor was not clean. Tiles was old and have some scratched "nagbibitakbitak na" . Inside the room was clean aside form the CR but not totally clean. Hallway? carpet are dirty, dust everywhere. 5. Aircon, the best, winter like inside the room. 6. Food, purely basic one. 7. Internet? well, wala. open wifi daw kaso di ka naman makaconnect kahit 5 mins. man lang. good thing malakas yung signal ng network data. 8. Price? not worth for the price to be honest. 9. Hotel building, old hotel type, hope they could renovate it
Séjour de 1 nuit en octobre 2019
Réponse de claire le 26 nov. 2019
Thank you for sharing your experience with us. Your comments and specific areas we need to prioritize are very important to us. We will do best to address those items to ensure that best service are provided to our guest like you. We apologize for the inconvenience you had like pool area wherein Chinese mostly stay during their break but we will coordinate this with them, towels are coordinated with the linen and laundry service. Other areas like hallway carpet replacement, CR improvement and wifi are in the planning stage of upgrading. Again, we apologize and Thanks for your reviews to help us improve our service. Hope that we can serve you again in the future

8/10 Bien

SERGIO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2019
Réponse de claire le 8 oct. 2019
Thanks for sharing your experience. We appreciate it so much.

10/10 Excellent

Jeffrey, Waverly NY

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lobby, restaurant, pool and bar on the 9th floor Centrally located in the Times plaza, near Airport, LRT, and US Embassy
Séjour de 2 nuits en septembre 2019
Réponse de claire le 8 oct. 2019
Thank you for sharing your experience to with us, we are glad that you love our facilities as well as the location of the hotel. We hope that we can be of service in your future stay in manila.

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points faibles : Équipements
The air conditioner was leaking. The towels are so old it takes so long to wipe ur body dry. A hairdryer should be in the bathroom permanently-not something u need to request as well as the iron and ironing board. Can u get a longer cord for the iron? And why is the front desk on the 9th floor???
Séjour de 1 nuit en septembre 2019
Réponse de claire le 8 oct. 2019
We apologize for the inconvenience regarding the aircon leak. We will look into the towels that was given to you. We are in the process of upgrading our rooms including the items like iron and hair dryer to be already in each room. With regards to the 9F reception, so sorry but it was already here since the start of the hotel and no idea why it is so.

8/10 Bien

Philip

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en août 2019
Réponse de claire le 10 sept. 2019
Thanks for rating your experience in our hotel. Hope that we can serve you again in the future.

2/10 Horrible

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
it was a nightmare staying at that hotel😡😡😡
Séjour de 9 nuits en juillet 2019
Réponse de claire le 10 sept. 2019
Thank you for sharing your experience with us. We apologize for any convenience we have caused you. We would be more glad to know the details in order for us to rectify the problem and improve our service. Hope to serve you again in the future.

8/10 Bien

Katsujin/Ponjin

Voyage en famille, Voyage en groupe
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I like the fact that the pool wasn’t crowded and the elevator staffs were attentive 24/7! The stay cleaning was also done fast but I think no new towels were replaced. There were cigarettes at the veranda but the view was nice:) The staff were nice. The Dining area is located at the Check-In floor but it was peaceful:) I expected a buffet breakfast but still we had a fine breakfast and enjoyed the beds:)
Séjour de 2 nuits en juillet 2019
Réponse de claire le 18 juil. 2019
Thank you for sharing your experience with us. Your nice review motivates us to do better. We are glad you like our pool which is one of the great spot we have here. Hope we can be of service to you again in the future. Thank you

10/10 Excellent

Murphy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
NICE
My stay is amazing
Séjour de 2 nuits en juin 2019
Réponse de claire le 18 juin 2019
Thanks for sharing your experience with us. Hope to be service to you again:)

6/10 Satisfaisant

Voyageur vérifié

Séjour de 1 nuit en mai 2019
Réponse de claire le 18 juin 2019
Thanks for sharing your experience with us. Hope to be of service to you again :)

4/10 Médiocre

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Property is so dated and lack of maintenance. Staff was great. It is rundown
Séjour de 4 nuits en mai 2019
Réponse de claire le 18 juin 2019
Thanks for sharing your experience with us. We have ongoing renovation and update amenities on guestrooms to improve our service. Hope to be of service to you again :)

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff could be more helpful in arranging transportation to & from the Airport.
Séjour de 6 nuits en mai 2019
Réponse de claire le 18 juin 2019
Thanks for sharing your experience with us. We have a partner transport provider from/to airport but if the guest refuse to avail due to expensive cost, we offer Grab service as alternate going to airport for a cheaper rate. We cant assist if the guest is from airport for no access with guest on arrival. Hope to be of service to you again :)

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The hotel is quite old and really crowded in daytime. The staffs are really willing to help what ever problem you have.
Séjour de 3 nuits en mai 2019
Réponse de claire le 18 juin 2019
Thanks for sharing your experience with us. We do best to maintain and update amenities inside the rooms to improve service. Hope to be of service to you again :)