Dear Guest, Thank you for taking the time to provide feedback on your recent stay with us. We are truly sorry to hear about the issues you encountered on your first night; it is never our intention to provide our guests with such a disappointing experience.We sincerely apologize for the heating issues, the malfunctioning hairdryer, the rust in the bathroom, and the water supply problem. These are certainly not the standards we aim to uphold, and we have addressed these maintenance and cleanliness issues to ensure they do not happen again in the future.We are glad to hear that you reached out to us with your concerns, and we were able to upgrade your room for the second night. We're pleased to know that your experience improved, and that the amenities like the fridge and safe in your room met your expectations.We are located conveniently near shopping streets and transport options, and we hope this aspect of your stay made your trip more enjoyable.Thank you for sharing your feedback, as it helps us identify areas that need improvement. We hope you will consider staying with us again in the future, and we will do our best to ensure you have a more pleasant and comfortable experience.Kind Regards, Raisa Meeram Guest Care Manager

Dear Baptiste, Thank you for leaving your feedback about the experience you had at the Mercure Manchester Piccadilly Hotel. I would really like to thank you for your kind comments. Looking forward to having you over again Jonathan Mc Shane, Guest Relations Associate

Dear Steven, Thanks for taking the time and trouble to give us feedback regarding your most recent stay at the Mercure Manchester Piccadilly Hotel. I do apologize about the issues you've faced, we are looking to a major makeover of the whole building during our refurbishment in a few months to come. Looking forward to having you over again, Jonathan Mc Shane, Guest Relations Associate

Hello Francois, Thank you for taking the time to leave some feedback from your recent stay with us.

Hello Cyril, Thank you for taking the time to leave some feedback from your recent stay.

Thank you for the positive feedback from your stay.

Dear Guest, Thank you for your rating and we do hope to welcome you back in the future Kind Regards

Dear Pamela,Thank you for your delightful feedback! We're thrilled to hear that you had such a wonderful experience with us at Mercure Manchester Piccadilly. Our team takes great pride in providing exceptional service, and we're delighted that you found both the staff and the hotel to your liking. We appreciate your kind words and look forward to welcoming you back soon!Best regards,Deep ShahGuest Relations Manager

Dear Jack,Thank you for choosing Mercure Manchester Piccadilly for your stay! We're delighted to hear you enjoyed our convenient location. Your feedback is invaluable to us, and we hope to welcome you back soon for another great experience.Best regards,Deep ShahGuest Relations Manager

Dear Paige,Thank you for your glowing review! We're thrilled to hear that you enjoyed our prime location, as well as the hospitality of our staff and the charm of our hotel. Your kind words mean a lot to us. We look forward to welcoming you back soon for another fantastic stay.Warm regards,Deep ShahGuest Relations Manager

Dear Charlotte, Thank you for taking the time to provide us with your feedback. We appreciate your kind words regarding our friendly staff, lovely breakfast, and the enjoyable view from our restaurant.We apologize for any inconvenience caused by the key card system. We understand that this can be frustrating, especially when it interacts with mobile devices. Please rest assured that we are actively looking into solutions to improve this aspect of our property.Your comments are valuable to us as we strive to enhance our guests' experiences. We hope that despite this issue, you were able to enjoy your stay with us. Should you choose to stay with us again in the future, we will do our best to ensure a smoother and more enjoyable experience for you.If there's anything else we can assist you with, please feel free to reach out to us directly. We look forward to welcoming you back again soon.Kind Regards, Raisa Guest Care Manager

Dear Margaret, Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay with us and that our spotless rooms and ideal location contributed to your experience. Providing a comfortable and clean environment for our guests is our top priority, and we're thrilled that we met your expectations. We hope to welcome you back again soon for another fantastic stay!Kind Regards, Raisa

Dear Mr. Mate,Thank you for taking the time to share your feedback and for choosing Mercure Manchester Piccadilly. We're delighted to hear that you had a positive experience during your stay. Your 4 out of 5 rating is greatly appreciated!If there's anything specific you'd like to highlight or if you have any suggestions for improvement, we'd love to hear them. Our team is always here to ensure your future visits are even more enjoyable.Looking forward to welcoming you back soon!Best regards,Deep ShahGuest Relations Manager

Dear Mr. Janet,Thank you for taking the time to share your feedback about your recent stay at Mercure Manchester Piccadilly. We appreciate your 4 out of 5 rating and value your input.Your comments are important to us as we continuously strive to enhance our guests' experiences. We look forward to welcoming you back and ensuring your next stay is even more enjoyable.Warm regards,Deep ShahGuest Relations Manager

Dear Masatoshi, Thank you for taking the time to share your experience with us. We deeply apologize for the inconveniences you faced during your stay with us. It's truly disheartening to learn that the heater in your room wasn't functioning properly and that the cleanliness standards fell short of your expectations.We understand the importance of a comfortable and clean environment for our guests, and we sincerely regret that we did not meet these standards during your visit. Your feedback has been duly noted, and we assure you that we are taking steps to address these issues promptly.Regarding the delay in addressing your concerns, we acknowledge that our response time was not up to par, and we apologize for any frustration or discomfort this may have caused you. We have since implemented measures to ensure that similar incidents are handled more efficiently in the future.Please know that guest satisfaction is our top priority, and we are committed to providing you with a superior experience during your next visit. We would be grateful for the opportunity to make amends and restore your faith in our services.Once again, we apologize for the shortcomings you experienced, and we thank you for bringing them to our attention. If you have any further feedback or if there's anything we can do to assist you, please don't hesitate to contact us directly.Kind Regards, Raisa Guest Care Manager

Dear Sharon,Thank you so much for your delightful feedback! We're thrilled to hear that you had a wonderful experience at Mercure Manchester Piccadilly. Our team takes pride in maintaining clean and spacious rooms, and we're glad it made a positive impact on your stay. Your kind words about our friendly and helpful staff are truly appreciated. We look forward to welcoming you back for another fantastic stay in the future.Best regards,Deep ShahGuest Relations Manager

Dear Luke, Thank you for the fantastic review! We're thrilled that you had such a wonderful experience with us. Providing exceptional service is what we strive for, and we're thrilled to have achieved that with you. Your satisfaction is our ultimate reward, and we can't wait to welcome you back again soon.Kind Regards, Raisa Guest Care Manager

Dear Doreen, Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you had a great overnight stay and that Thomas provided excellent service at the bar and dining room.We greatly appreciate your kind words and will be sure to pass along your compliments to Thomas and the rest of our team. It's always wonderful to hear when our staff's efforts contribute to a memorable stay for our guests.We hope to have the pleasure of welcoming you back again in the future. If there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is our top priority. Kind Regards, Raisa Guest Care Manager

It sounds like your stay at Mercure Manchester Piccadilly had positive aspects, such as convenient parking and a clean room. It's unfortunate, though, that the room was a bit compact and lacked chairs for seating. This is valuable feedback for us, as it helps to understand what amenities guests expect and where we can improve.It's good to hear that our hotel seemed well-maintained, even during a busy period. This suggests that our hotel staff is doing a good job of keeping the property in good condition.Overall, it seems like your stay was satisfactory, but there are areas for improvement, such as room size and amenities. This kind of feedback is valuable , as it helps to identify areas for improvement and ensure a better experience for future guests.

Thank you for providing more details about Claes's stay at Mercure Manchester Piccadilly. It's unfortunate that the experience at the restaurant was not up to par. Being told that the restaurant has stopped serving when other tables are still being served can understandably be frustrating.It seems like the timing of the restaurant's closing and the communication between the waitstaff and the guests could be improved. This feedback is valuable for the hotel, as it helps them identify areas for improvement and ensure a better experience for future guests.It's good to hear that you found the hotel staff friendly, until the restaurant incident, the stay was perfect. Hopefully, the hotel can address the issue with the restaurant timing and ensure that all guests have a positive dining experience

Dear Trudy,Thank you so much for your kind words and fantastic 5-star rating! We're delighted to hear that you enjoyed your stay at Mercure Manchester Piccadilly. Our team takes pride in providing excellent service, and it's wonderful to know that you found them to be so helpful.We look forward to welcoming you back for another enjoyable experience in the future.Best regards,Deep ShahGuest Relations Manager

Dear Helen,Thank you for taking the time to share your feedback about your recent stay at Mercure Manchester Piccadilly. We're thrilled to hear that you found our hotel to be well-located and appreciated the cleanliness and comfort we strive to provide.It's wonderful to know that the tea-making facilities added to your overall experience. We understand that street noise can be a concern, but we're pleased that it quieted down after midnight, allowing for a more restful stay.We appreciate your valuable input, and we look forward to welcoming you back for another enjoyable stay.Best regards,Deep ShahGuest Relations Manager

Dear Matt,Thank you for choosing Mercure Manchester Piccadilly for your stay and taking the time to share your feedback! We're thrilled to hear that you had a pleasant stay and a positive experience. Your four-star rating is greatly appreciated.We look forward to welcoming you back for another enjoyable stay in the future.Best regards,Deep ShahGuest Relations Manager

Dear Ronnie, We're thrilled to hear that your recent experience was much improved compared to your visit a year ago! Thank you for noticing the changes, and we appreciate your continued support. If there's anything else we can do to enhance your stay further, please let us know.Kind Regards, Raisa Meeram Guest Care Manager

Dear Helen, We're delighted to hear that our hotel was perfect for your overnight stay to see a show at the AO Arena! Thank you for sharing your experience with us.Many Thanks, Raisa Meeram Guest Care Manager

Dear Duncan, We're truly sorry to hear about your disappointing experience. Your feedback is crucial for us to understand where we fell short and how we can improve. We'd like to extend our sincerest apologies and invite you to reach out to us directly so we can address your concerns and hopefully regain your trust.Kind Regards, Raisa Guest Care Manager

Dear Lisa,Thank you so much for your fantastic review! We're thrilled to hear you had a wonderful stay and enjoyed our clean, spacious rooms. We appreciate your feedback on the on-site parking and are glad you found our location convenient. We look forward to welcoming you back on your next visit!Best regards,Deep ShahGuest Relations Manager

Dear Dan, Thank you for your feedback! We're constantly striving to improve, and your insights are valuable to us. If there's anything specific you think we could do better, please feel free to let us know. Kind Regards, Raisa Guest Care Manager

Dear Richard,Thank you so much for choosing Mercure Manchester Piccadilly for your second business stay! We're thrilled to hear that you enjoyed our great rooms, clean and comfortable environment, and fabulous breakfast. Your positive feedback means a lot to us, and we look forward to welcoming you back for another fantastic stay.Best regards,Deep ShahGuest Relations Manager

Dear David,Thank you so much for your fantastic 5 out of 5 rating for Mercure Manchester Piccadilly! We truly appreciate your kind words. Your satisfaction is our top priority, and we're thrilled to hear that you had a wonderful experience. We look forward to welcoming you back for another exceptional stay.Best regards,Deep ShahGuest Relations Manager

Dear David,Thank you for taking the time to share your feedback with us. We appreciate your honesty and apologize for any inconvenience you experienced during your stay. Rest assured, we take your concerns seriously and will address them with our team to ensure a better experience for our guests in the future.We hope you'll give us another chance to exceed your expectations on your next visit.Best regards,Deep ShahGuest Relations Manager

Dear Jade,Thank you for taking the time to share your feedback about your recent stay at Mercure Manchester Piccadilly. We appreciate your input, and I'm sorry to hear that your experience fell short of expectations. Your comments are valuable to us as we strive to improve our services.If you have any specific details or concerns you'd like to share, please feel free to reach out to us directly. We're committed to making every guest's stay enjoyable, and your insights will help us in that endeavour.We hope to have the opportunity to welcome you back and provide you with a much-improved experience.Best regards,Deep ShahGuest Relations Manager

Dear Mohammed A M,Thank you so much for your fantastic 10/10 rating! We're thrilled to hear you had a wonderful experience at Mercure Manchester Piccadilly. Your feedback means a lot to us, and we hope to welcome you back soon for another exceptional stay.Best regards,Deep ShahGuest Relations Manager

Dear Mr. Gregory,Thank you for taking the time to share your feedback and for giving Mercure Manchester Piccadilly a perfect 10 out of 10 rating. We're delighted to hear about your positive experience.If you have any specific comments or suggestions, feel free to share them with us. We look forward to welcoming you again in the future.Best Regards,Deep ShahSr. Guest Relations Manager

Dear Nick,Thank you for taking the time to share your feedback with us. We sincerely apologize for the challenges you faced during your stay at Mercure Manchester Piccadilly. Your comments are invaluable, and we regret that we fell short of meeting your expectations.We appreciate your patience with the parking and the inconvenience caused by the street environment. It's disheartening to hear about the cleanliness issues and maintenance issues you encountered in your room. Rest assured, we are addressing these concerns with our housekeeping and maintenance teams to ensure improvements are made.We're also sorry to hear about your experience with the sleep quality and the inconvenience upon returning to the hotel. Please know that your comments regarding the breakfast quality have been shared with our kitchen team for immediate review.We understand your disappointment, and we genuinely hope you'll consider giving us another chance to provide you with the high-quality experience we strive to offer our guests. If you choose to return, we'll make every effort to turn your experience around.Thank you for bringing these matters to our attention.Best regards,Deep ShahGuest Relations Manager

Dear Patrick,Thank you so much for your fantastic 5 out of 5 rating! We're thrilled to hear you enjoyed your stay at Mercure Manchester Piccadilly. Your positive feedback means a lot to us. If there's anything specific you'd like to share about your experience, we'd love to hear it. We look forward to welcoming you back in the future.Best regards,Deep ShahGuest Relations Manager

Dear Breeze, Thank you for taking the time to share your feedback with us. We sincerely apologize for the discomfort and inconvenience you experienced during your recent stays It is disheartening to learn that the bed was uncomfortable, and we regret any impact this had on your overall experience. Your comfort is our priority, and we are committed to addressing the issue promptly. Please be assured that we will investigate the matter and take necessary measures to improve the quality of our bedding.We are also sorry to hear about the maintenance issues you encountered, including the broken bath during your previous stay and the malfunctioning air conditioning on your latest visit. Your feedback is invaluable, and we will be conducting a thorough review of our maintenance procedures to prevent such issues from occurring in the future.Your satisfaction is of utmost importance to us, and we genuinely appreciate your continued patronage despite these challenges. To express our apologies, we would like to offer you a complimentary stay on your next visit, along with an assurance that we are actively working to address the concerns you raised.Thank you for bringing these matters to our attention, and we look forward to the opportunity to make amends and provide you with a superior experience in the future.Kind Regards, Raisa Guest Care Manager

Dear Tyler,Thank you for taking the time to rate your recent stay at our hotel with a perfect 5 out of 5! We are delighted to learn that you had a positive experience, and your satisfaction is our greatest reward.If you have any specific highlights or additional feedback about your stay that you would like to share, please feel free to let us know. We are always eager to hear from our guests and ensure that we continue to provide exceptional service.Once again, thank you for choosing the Mercure Manchester Piccadilly, and we look forward to the opportunity of welcoming you back for another outstanding stay in the future.Warm regards,Raisa Meeram Guest Care Manager

Dear Reeann, Thank you for your fantastic 5 out of 5 rating! We are absolutely delighted to hear that you had a wonderful experience at our hotel.Our team strives to provide the best possible service, and it's incredibly rewarding to see that reflected in your rating. If there are specific aspects of your stay that stood out to you or if there's anything you believe we can do to make future visits even more enjoyable, please feel free to let us know.We appreciate your support and look forward to the pleasure of hosting you again in the future. Thank you for choosing the Mercure Manchester Piccadilly Hotel. Best regards,Raisa Meeram Guest Care Manager

Dear Ilona,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay at Mercure Manchester Piccadilly.We regret to hear about the issues with the bed and cleanliness in the bathroom. Please accept our apologies for any discomfort caused. Rest assured, we have addressed these concerns with our team to ensure improvements are made.Regarding your request for a refund, we appreciate your understanding. Our team is committed to providing a better experience for our guests, and we hope to have the opportunity to welcome you back in the future to showcase these improvements.If you have any further concerns or if there's anything else we can assist you with, please feel free to contact us directly.Warm regards,Deep ShahGuest Relations Manager

Dear Keimarni,Thank you for sharing your feedback regarding your recent stay at Mercure Manchester Piccadilly. We sincerely apologize for any inconvenience you experienced with the bed configuration and the condition of the headboard. Your comments are valuable, and we assure you that we will address these issues promptly.We appreciate your acknowledgment of our decent service and regret that the room did not meet your expectations. Please be assured that your concerns will be shared with our team to ensure improvements are made.We value your feedback and hope to have the opportunity to welcome you back for a more positive experience in the future.Best regards,Deep ShahGuest Relations Manager

Dear Rolf,Thank you for sharing your feedback. We appreciate your input and apologize for any inconvenience. We take your concerns seriously and will use them to improve our services. If there's anything specific you'd like us to address, please feel free to reach out to us directly.Best regards,Deep ShahGuest Relations Manager

Dear Jane,Thank you so much for your wonderful 5-star rating! We're thrilled to hear that you enjoyed your stay at Mercure Manchester Piccadilly. Your positive feedback means a lot to us. If there's anything else we can do to make your next visit even more exceptional, please don't hesitate to let us know.Best regards,Deep ShahGuest Relations Manager

Dear Guest,Thank you for taking the time to rate the Mercure Manchester Piccadilly hotel. We're delighted to hear you had a positive experience, scoring us an 8 out of 10. We appreciate your feedback and hope to welcome you back for an even better stay in the future.Best regards,Deep ShahGuest Relations Manager

Dear Andrew,I appreciate your feedback regarding your recent stay. I sincerely apologise for the inconveniences you experienced with the lack of hot water and air conditioning. It is disappointing to hear that our attempts to address the heating issue in the new room were unsuccessful. Please rest assured that we take your concerns seriously, and I will personally investigate the matter to prevent any recurrence.Thank you for bringing this to our attention, and I hope we have the opportunity to regain your trust in the future.Best regards,Deep ShahGuest Relations Manager

Dear Lucy,Thank you for your fantastic 10/10 rating! We're thrilled to hear that you enjoyed your stay at Mercure Manchester Piccadilly. Your kind words mean a lot to us. We hope to welcome you back soon for another wonderful experience.Best Regards,Deep ShahGuest Relations Manager

Dear Steph,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We understand the importance of a comfortable night's rest and regret the issues with the bed configuration and noise disturbance. Your concerns have been noted, and we will address them to enhance our guests' experience. We appreciate your understanding and hope to welcome you again, providing a more enjoyable stay.Best regards,Deep ShahGuest Relations Manager