Entrée intérieure

Avis sur Clayton Hotel, Manchester Airport

4 out of 5
Clayton Hotel, Manchester Airport
Outwood Lane, Manchester Airport, Manchester, England

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 1173 avis sur 2202." "
Note des voyageurs de 8 (Bien), d’après 611 avis sur 2202." "
Note des voyageurs de 6 (Satisfaisant), d’après 232 avis sur 2202." "
Note des voyageurs de 4 (Médiocre), d’après 120 avis sur 2202." "
Note des voyageurs de 2 (Horrible), d’après 66 avis sur 2202." "

8,8/10

Propreté

8,8/10

Personnel et service

8,2/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

Audrey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
très bon rapport qualité prix, séjour court mais agréable. Bravo pour le service de navettes.
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Jacques-Olivi

Voyage d’affaires
Les points forts : Propreté et personnel et service
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

ISABELLE

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté
Hôtel proche aéroport, chambre à rénover
Hotel à proximité de l'aéroport de Manchester. Chambres qui auraient besoin d'être rénovées. Pour le prix je m'attendais à un peu plus de confort et équipement surtout dans la salle de bain
Séjour de 1 nuit en octobre 2023
Réponse de Kat le 19 oct. 2023
Dear Isabelle,Thank you for your review. I am pleased you found our hotel in close proximity to the airport, however I am sorry to read that you were disappointed with some aspects of your stay. Nonetheless, thank you very much for your feedback as we are always trying to improve our guest experience. Whilst I wish you had a better stay with us, I do hope that we can welcome you back to our hotel in the near future.Kindest regards,Kat HerringGuest Relations Manager

8/10 Bien

Eric

Séjour de 2 nuits en octobre 2023
Réponse de Kat le 6 oct. 2023
Dear Eric,Thank you for your great review of our hotel. I am so pleased to see that you enjoyed your stay with us and we are looking forward to welcoming you back to our hotel very soon - please let us know how we can make your next stay with us even better.Kindest regards,Kat HerringGuest Relations Manager

10/10 Excellent

douglas

Séjour de 1 nuit en juillet 2023
Réponse de Kat le 26 juil. 2023
Dear Douglas,Thank you for taking the time to leave us a review. I am so pleased that you enjoyed your stay with us! I do hope that we can welcome you back to our hotel very soon!Kindest regards,Kat HerringGuest Relations Executive

10/10 Excellent

marie christine

Séjour de 1 nuit en juillet 2023
Réponse de Kat le 18 juil. 2023
Dear Marie Christine,Thank you for taking the time to leave us a review. I am delighted to see that you enjoyed your stay with us and that we met your desired expectations. I do hope that we can welcome you back to our hotel in the future.Kindest regards,Kat HerringGuest Relations Executive

10/10 Excellent

Juliet

Séjour de 1 nuit en mars 2023
Réponse de Kat le 4 avr. 2023
Dear Juliet,Thank you for taking the time to share your review with us. I am so pleased that you enjoyed your stay with us and I hope we can welcome you back to our hotel in the future.Kindest regards,Kat HerringGuest Relations Executive

10/10 Excellent

Juliet

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2023
Réponse de Kat le 20 févr. 2023
Dear Juliet,Thank you for taking the time to leave us a review. I am so pleased to see that you have enjoyed your stay with us and we hope we will get the opportunity to welcome you back soon!Kindest regards,Kat HerringGuest Relations Executive

10/10 Excellent

SYLVAIN

Séjour de 1 nuit en décembre 2022
Réponse de Kat le 11 déc. 2022
Dear Sylvain,Thank you for taking the time to leave us a perfect review. We hope to welcome you back as a guest in our hotel again.Kindest regards,Kat HerringGuest Relations Executive

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2022

10/10 Excellent

David

Séjour de 1 nuit en août 2022

10/10 Excellent

Christophe

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2022
Réponse de Harry le 18 juil. 2022
Hi Christophe, We are pleased to see that you enjoyed your stay with us and hope to welcome you back soon.

10/10 Excellent

Catia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2022

4/10 Médiocre

Kevin

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Équipements
L’hôtel est très vieux. Les chambres nécessitent un vrai rajeunissement. Pour un hôtel proche de l’aéroport, aucune prise de courant européenne. Aucun adaptateur à l’hôtel et impossible d’en acheter un. N’oubliez d’éteindre toutes les lumières en sortant ces dernières ne sont pas commandées par la carte d’entrée.
Séjour de 1 nuit en novembre 2021

8/10 Bien

Agnès

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2021

2/10 Horrible

Salah

Les points faibles : Confort de la chambre
Une nuit épouvantable
La chambre qu’on m’a attribué était à côté de la piste j’avais tous les réacteurs des avions tout la nuit impossible de dormir mon épouse était malade i
Séjour de 1 nuit en octobre 2021

10/10 Excellent

Helen

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Close to airport
Séjour de 3 nuits en avril 2024

8/10 Bien

Nicholas, Clitheroe

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Excellent quick stay before a flight in the morning
Séjour de 1 nuit en avril 2024

8/10 Bien

EILIDH, Tadcaster

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024

10/10 Excellent

Christopher

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean, convenient, good breakfast
Séjour de 1 nuit en avril 2024

10/10 Excellent

Cathy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a really enjoyable stay at the Clayton Hotel. Our flight was very delayed, and we were exhausted when we arrived at Manchester. As soon as we arrived at the pick up point, the Clayton courtesy bus was there. I'd spoken several times to reception staff while en route and were assured they'd be there to collect us. They were true to their word. The room was very comfortable and we slept like logs! Breakfast was really good. Fresh and plentiful. The staff, without exception, were lovely. Friendly, efficient, and a special mention to the courtesy bus drivers for their wonderful service.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Alice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Best hotel at Manchester Airport. 2 minute shuttle terminals. Clean spacious room with a tub in the bathroom for a soak after a long day. Tasty innovative food at the restaurant served by the friendly efficient Yasmine. Capable and welcoming staff at the front desk.
Séjour de 1 nuit en avril 2024

10/10 Excellent

jacqui

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

8/10 Bien

James, santa monica

Les points forts : Propreté et personnel et service
Close to terminal and good shuttle service
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Team le 18 avr. 2024
Thank you for taking the time to provide positive feedback from your recent stay.We look forward to welcoming you again soon,Best regardsGuest Relations Team

4/10 Médiocre

noreen

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024

8/10 Bien

Dave

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location for easy access to the city. Would have scored higher if it wasn’t for the draft through the old window frame
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations le 15 avr. 2024
Thank you for taking the time to leave a positive review, your feedback is very much appreciated and we will certainly have our Maintenance team look at the window.We look forward to welcoming you again in the near future,Best regardsGuest Relations

6/10 Satisfaisant

Hallam

Major plus is the location with good shuttle service to the terminals. Stayed one night for a morning flight. Be aware and check the restaurant opening hours especially if you are arriving late evening/night or leaving early morning. Would have got a better review overall, but felt forced to use self-service check in; bed appeared clean but the carpets throughout the corridors and in the room were worn/stained/dirty in areas. Property needs some TLC. However, it’s not a luxury hotel. The proximity to the terminals and shuttle service makes the hotel a convenient option.
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Team le 17 avr. 2024
Thank you for taking the time to leave a review from your most recent stay. Please be assured your comments will be passed to the relevant departments.The Grill Restaurant is open until 10pm, following which a 24hour room service menu is available and Breakfast is available from 05:30hrs - 10:00hrs daily with the option to request a Clayton Grab & Go Breakfast continental bag for those guests with a very early departure.We are pleased to hear you used the Hotel's complimentary 24hr shuttle service and the Hotel's location on the Airport grounds does mean all Terminals are within walking distance should this be a preferred option.We do hope to welcome you back again and please contact our Guest Relations team prior so that we can advise of the room types that are most recently refurbished for your next stay.Best regardsGuest Relations Team

4/10 Médiocre

Kathy, St Catharines

Les points forts : Propreté et équipements
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Just one towels in bathroom. No bathmat, slipped on tile floor getting out of shower. Complained to front desk. None brought in. Staff member entered room while sleeping. Wrong room apparently. Slow service in restaurant. Had to ask to be served.
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations le 15 avr. 2024
Thank you for taking the time to share your comments.Please be assured that your feedback is being fully followed up on with the relevant departments and our Hotel Manager will be in contact with you to further discuss.We hope we have the opportunity to welcome you back in the near future to ensure you have a more enjoyable stay and please contact Guest Relations prior to booking.Best regardsGuest Relations

10/10 Excellent

Anne

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room was missing a hair dryer and bathmat but both were delivered promptly. Restaurant prices were exorbitant though!
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Team le 18 avr. 2024
Thank you for your feedback both during your stay and post stay - we are pleased to know the items you required in your room were delivered promptly. Please be assured your comments have been passed to the relevant departments.Thank youGuest Relations Team

10/10 Excellent

john

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good rxpey
Séjour de 1 nuit en avril 2024

8/10 Bien

Pauline

Clayton hotel was a great place to stay. The facilities was great and I loved my room. The bed was amazing very comfortable and the pillows were great.too. The staff was very helpful and friendly.
Séjour de 1 nuit en avril 2024

10/10 Excellent

william

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Airport was right at the airport - we had dinner at the Clayton Hotel the night of getting there and the waitress Paige our waitress was terrific .
Séjour de 1 nuit en avril 2024

10/10 Excellent

Rosann

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very convenient and efficient
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Steven

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Walking from the airport across the road to the hitel a
Séjour de 1 nuit en avril 2024

10/10 Excellent

George, Broomfield

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very easy access to the airport. Short shuttle ride. Rooms were clean and comfortable.
Séjour de 1 nuit en avril 2024

8/10 Bien

Eugene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

8/10 Bien

Tania

Voyage en couple
Les points forts : Propreté et personnel et service
Clean and spacious room. Good restaurant. Helpful shuttle.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Ann, Healdsburg

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Exactly as advertised. A comfortable stay.
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Wai Hang

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
The shower bathtub is somewhat clogged and there is no shower head, making it inconvenient for children to use. The toilet board was not the right size and the toilet had some cracks and it seemed that it had not been cleaned properly.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Linda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
First time staying , it was amazing, food brill, staff brill , fantastic stay and free shuttle bus to airport x
Séjour de 1 nuit en mars 2024

10/10 Excellent

Eric

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great food and eating area. Definitely need new pillows as they were very hard and made for a difficult nights sleep
Séjour de 1 nuit en avril 2024

2/10 Horrible

Ayaz

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements
The staff in the bar refused to make me a coffee as it was late. It was only 7pm. Then the airport transfer driver refused to take to the airport to get a coffee when he was going empty to pick you clients. I’d never stay here again!!!! Avoid fully!!!!
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

tequita

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Shuttle bus driver very pleasant . Arrived early due to flight and had to sit in lobby until 2 . Desk agent did not even look to see if there were available rooms. I would have paid to upgrade. Will not return
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations le 8 avr. 2024
Dear Guest,Thank you for taking the time to provide your feedback.We are sorry to read that your experience was not up to your expectations on this occasion. Our Reception team will always look to appease an early check in request, which is subject to availability on the day unless a guaranteed earlier arrival time has been confirmed.Please be assured that your comments have been shared with the relevant departments and we hope to have the opportunity on your next Manchester Airport visit to ensure you have a better stay,Best regardsGuest Relations Team

10/10 Excellent

David

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel if you’re flying early.
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations le 3 avr. 2024
Thank you for taking the time to leave a positive review, we look forward to welcoming you again in the near future.

8/10 Bien

Paul

Séjour de 1 nuit en mars 2024

10/10 Excellent

Laura

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel was fantastic and our room was perfect. We walked over from the train station dragging luggage the path from the sidewalk to the front door wasn’t marked so we had to backtrack one time as we had to take a gravel path which sucked. And the walking directions on our map had us going down the back sidewalk and they have a gate on that with a padlock.
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations le 3 avr. 2024
Thank you for taking the time to leave a review from your recent stay and we are pleased to hear the positive comments about the Hotel and bedroom.We can advise that there is a fully paved pathway to access the Hotel from the main road, should you head towards the roundabout and bear left to then see the Hotel car park entrance. Unfortunately the path you have described is not an official walk-through path.We would also like to ensure you are aware the Clayton Hotel Manchester Airport does offer a 24hr complimentary shuttle service to all terminals and the train station for our guests.We hope to have the opportunity to welcome you again in the near future, Best regardsGuest Relations Team

10/10 Excellent

Sphoorthy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hotel
Séjour de 1 nuit en avril 2024

10/10 Excellent

Nigel

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Asked to change rooms. Nice lady called Kat sorted it out and reorganized shuttle bus and wake up call for me. Original room was ok but noise from the air con units outside my window. Also issued me with an upgraded room in new part of the hotel. Free shuttle service to terminals but only 5 minutes walk to terminal1.
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations le 3 avr. 2024
Thank you for taking the time to leave a review from your recent stay at the Clayton Hotel Manchester Airport.We are pleased to know your comments were addressed with the change of room allocation for you.We look forward to welcoming you again in the near future.

8/10 Bien

Simon

Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
As the hotel isn’t allowed any more signage it is very hard to find when driving at night. The bus service to terminals is excellent
Séjour de 1 nuit en mars 2024