Les notes se basent sur un nombre total de 281 avis vérifiés

Ils ont payé. Ils ont séjourné. Nous avons vérifié.
4,2 sur 5
Recommandé par 87 % des clients
4,3 Propreté de la chambre
4,3 Services et personnel
4,1 Confort de la chambre
4,1 Conditions de l'hôtel
Avis Expedia vérifiés
Ils ont payé. Ils ont séjourné. Nous avons vérifié.
1 sur 5
par un voyageur vérifié

We were charged for two rooms

Publié le 8 sept. 2016
Terrible stay at this establishment. I originally had a reservation for three nights. Due to transportation delay I had to shorten my stay to two nights. I called the hotel since I made the reservation directly through them. The employee stated that he would note it that the reservation was cancelled and it was okay to proceed to rebook a new reservation. Upon arrival, no one was able to help us with our baggage and there are stairs (I had two luggages). Once we entered the room our blow dryer and shower and tv did not work either. We went out to dinner and upon returning to the hotel, concierge rudely stopped us in front of several guests saying we had not paid for our stay. Since there was a language barrier I was humiliated. I was told that we now had two reservations meanwhile I cancelled the first one earlier and your employee informed us to proceed and book a second reservation. They now told us we had to pay for both reservations. This is absolutely ridiculous! We had cancelled the first one. My question to you is if we had both reservations why did your establishment not give us both rooms, but rather one with a non-functioning television and blow dryer? Then on top of that we asked to speak to a supervisor and conveniently one was not available, how does that happen at a 4 star hotel? Puro is supposed to be one of the more elite and prestigious hotels in the vicinity, that is why we chose it. If we didn't show up for our reservation at all I would be more understandi
4 sur 5
par un voyageur vérifié

Publié le 24 août 2016
Top Lage direkt in der Altstadt umgeben von tollen Bars.
5 sur 5
par un voyageur vérifié

Lovely hotel!

Publié le 7 août 2016
Our room wasn't ready at the 3pm check in time, but staff offered us a free drink while room was being prepared. The room was beautiful. The staff were fantastic, and hope to return next time we're in Palma.
4 sur 5
par un voyageur vérifié de Buckinhamshire England

Lovely hotel,excellent location .

Publié le 24 juil. 2016
Les + : The room was lovely ,bed so comfy .very clean . Food was delicious . Staff very helpful . Best location .
Les - : Advance notification of additional cost and requirements to pre book beach club .
Situation : Perfect for exploring Palma on foot .Stunning Cathedral ,great shopping location . Great places to eat .had 7 delicious meals out locally.
Do feel it was a shame that no one informed us before we went that it was advisable to book for Puro beach .The poolside was fully booked and we had to go on the terrace ..which as it turned out wasn't too much of a problem .But could have been as I don't like heights and it did cause me some concern .If we knew to pre book it would have stopped the worry . And we were not advised of the additional cost .Having said that we had a lovely time at the beach club and the food was lovely .
4 sur 5
par un voyageur vérifié

Super Lage

Publié le 23 juil. 2016
Les + : Die Lage
Les - : Leisere Klima Neue lüftungsanlage es richt auf den Dach nach Küche ( nicht angenehm )
Situation : Altstadt Nähe Einkaufsstrasse und Restaurants aller Art
Tolle Lage alles interessante zu Fuß erreichbar, toller Innenhof leider ist die Dach Terrasse durch den Geruch aus der Abluft nicht zu ertragen
4 sur 5
par un voyageur vérifié

Schönes Hotel in der Altstadt

Publié le 20 juil. 2016
Les - : Leider kaum Abstellmöglichkeiten, kein Schrank im Zimmer
Sehr günstig gelegen, tolles Frühstück, nettes Personal
5 sur 5
par un voyageur vérifié de Salzburg

Schönes Altstadt Hotel mit Traumstrand

Publié le 14 juil. 2016
Dieser Strand ist allerdings 10 km vom Hotel entfernt. (Das Hotel bietet ein Shuttle Service. ) Angenehme Musik im Hotel und am Strand.
4 sur 5
par un voyageur vérifié

Palma i mitt hjärta

Publié le 11 juin 2016 sur Hotels
Vi hade 5 fantastiska dagar i Palma och kommer gärna återvända till Puro Hotell igen
1 sur 5
par un voyageur vérifié

Terrible - double booked room and shocking service

Publié le 5 juin 2016
Les + : Nothing
Les - : Any concept of service
Situation : Palma is lovely with lots of great resturants - simply fosh great for lunch and good value for michelllin star
We arrived early morning to be told they'd double booked room - sent us to cheap apart hotel at scruffy end of town, where rude about it and said that's all they were legally bound to do. Put us in a noisy room over the bar area. We then booked to go to Puro beach - no space on bus so had to get taxis and then when we got their found that reception hadn't sent booking through so ended up with six of us sharing one bed at full price including for a two year old and 5 year old!
5 sur 5
par un voyageur vérifié de Manchester, UK

Ten Years a regular

Publié le 31 mai 2016
Les + : It's quirkiness.
Situation : Brilliantly located, a short walk from all the best shopping areas and the Cathedral. Also a short walk to the coastal cycle path and walkway.
The Puro is quirky, young and trendsetting. We first stayed here 10 years ago and have been coming back on a regular basis ever since. It's location is perfect for the old quarter of Palma and is walking distance from all the good shopping, places to eat and the sea-front. Plus, there is the facility of Puro Beach which the hotel runs regular shuttle busses to. This is a little piece of paradise on the Med.