Chère Madame Sandrine,Salutations de l'Hôtel Fénix, a Gran Meliá Hotel!Mille mercis à vous pour ce retour très positif.Nous vous remercions chaleureusement pour vos aimables commentaires sur votre récent séjour. Votre satisfaction quant à la beauté et au confort de votre chambre nous comble de joie, et nous sommes ravis que notre personnel ait su être à la hauteur de vos attentes, offrant un service soigné et attentionné. Nous sommes fiers de contribuer à des séjours mémorables, en accord avec notre engagement envers une vie pleinement vécue et la quête d’un raffinement dans chaque détail. Votre expérience positive est un témoignage précieux qui renforce notre dévouement à fournir des services et des aménités d'exception, dans l’esprit de l’hospitalité et de la culture espagnoles.Dans l'attente du plaisir de vous accueillir de nouveau,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr. Alain, Greetings from Hotel Fénix, a Gran Meliá Hotel!First of all, let us thank you for choosing us and for the time taken sharing such a kind a positive review. It is a real pleasure for us to read that you enjoyed your Grand Premium with Jacuzzi Red Level Room, one of the most special rooms of our hotel. Be assured we take deeply into consideration your comments about its size, as an aspect to improve in the future. Looking forward to welcoming you back, we send you our warmest regards.

Cher Monsieur Jean-Claude, Merci pour votre merveilleuse critique, c'est un honneur de savoir que vous avez apprécié votre séjour à l'hôtel Gran Meliá Fénix, votre maison à Madrid. À l'hôtel, nous proposons différentes catégories de chambres avec différents emplacements. Vous pouvez effectuer la réservation par l'intermédiaire de nos collègues pour communiquer vos demandes et ainsi pouvoir répondre aux attentes les plus élevées dans votre expérience. Cordialement,

Greetings from Madrid! First of all, thank you for having chosen the Gran Meliá Fénix during your trip to our town as well as for posting this excellet review regarding your stay among us. We are and more than glad to know you have enjoyed a wonderful experience in Madrid. We do hope to see you soon again here, your home in Madrid! Kindest,

Greetings from Madrid! Thank you so much for your kind review and for choosing us during your stay in Madrid. We hope we met all your expectations. It was a pleasure to host you in the Gran Meliá Fénix. We hope to receive you soon! Best regards,

Greetings from Gran Meliá Fénix! We really appreciate your great comments. The entire staff would like to thank you for having chosen us during your trip to Madrid. We are glad to know that we were able to turn your stay into an incredible experience. Looking forward to have the occasion to welcome you back. Kindest Regards.

¡ Saludos desde Madrid! En nombre de todo el equipo humano del Gran Meliá Fénix deseamos agradecerle de todo corazón los comentarios tan positivos que nos ha traslado. Su sincera opinión puede ser una referencia muy valiosa para otros clientes que estén pensando en alojarse con nosotros, lo cual le agradecemos profundamente. Agradeciendo su valioso tiempo y esperando volver a recibirle próximamente en esta su casa en Madrid. Atentamente,

Greetings from Madrid!! We appreciate your comments regarding your stay at the Gran Melia Fenix. It is always a pleasure to receive feedback. I will share your comments with our team in order to constantly improve our service. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectations . Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely,

Greetings from Madrid! First of all, we would like to thank you for the time taken to comment on the services rendered during your stay with us. Our entire team is delighted to hear that the warm and personalized service highlighted your experience. High quality level is a must for us and searching for the excellence is our main goal. We are truly concerned about the customer care. Be assured we will pass on your comments to keep encouranging them to provide the best service and attention to detail. We are looking forward to have another opportunity to host you back in the near future, Best Regards from Madrid,

Greetings from Madrid! On behalf of myself and all the staff of the Gran Melia Fenix, I would like to thank you for having chosen us for your stay in Madrid as well as for taking the time to post your comments. It has been a great pleasure to have you here and we are delighted to receive such a positive feedback about your stay with us, and to know that you enjoyed all our services and attention we provide within our Hotel. For all the entire staff of the Gran Melia Fenix it will be a pleasure to welcome you back! Now you can consider our hotel like your home. Warm Regards

Thank you very much indeed for the time taken to share your feedback following your stay at Gran Melia Fenix . The comments and observations of our guests are of paramount importance to us, as they will help us to take the actions required to improve the service offered. Rest assured that your constructive comments has been shared to the Heads of the Dpts. involved in order to ensure our highest standards are always followed. Thank you for your kindness and consideration at all times. I remain at your entire disposal Sincerely,

Cher Ebookers, Salutations de Madrid! Nous sommes très heureux de savoir que vous avez apprécié notre hôtel, ainsi que la qualité de service et la gentillesse de notre personnel. Notre équipe reste à votre disposition pour rendre votre séjour agréable, confortable et mémorable. Nous espérons avoir le plaisir de vous accueillir bientôt lors de votre prochain séjour à Madrid. Cordialement. Esther Villanueva. Guest Experience Manager.

Chère Suzanne, Tout l´équipe de Gran Melia Fénix vous remercie de votre commentaire partagé avec nous. Nous sommes très heureux de savoir que vous avez apprécié notre hotel. Il est très important pour nous de connaître l'opinion de nos clients afin de pouvoir offrir nos meilleurs services et s'assurer que vous passiez un séjour dans les conditions les plus excellentes. Recevez nos meilleures salutations de la part de l'Equipe du Gran Melia Fénix. Cordialement, Esther Villanueva. Guest Experience Manager.

Cher Emmanuel, Tout l´équipe de Gran Melia Fénix vous remercie de votre commentaire partagé sur Expedia.com. La satisfaction de nos clients est l'une de nos priorités et je suis navré de constater que visiblement, nous n'avons pas été à la hauteur de vos attentes. Soyez certain que nous avons d'ors et déjà pris en compte l'ensemble de vos remarques et que tout a été mis en œuvre afin que cela ne se reproduise plus à l'avenir. J'espère que nous aurons à nouveau le plaisir de vous accueillir prochainement et vous montrer notre véritable hospitalité Gran Meliá. Cordialement, Esther Villanueva. Guest Experience Manager.

Dear Mehri, Greetings from Madrid. Thank you very much for your comments. We take note of your suggestions in order to keep improving our services and provide you with a memorable experience. Looking forward to have the occasion to welcome you back. Best Regards. Esther Villanueva Guest Experience Manager

Estimado Sr. Oropeza, ¡Saludos desde el Hotel Fénix, a Gran Meliá Hotel!Comentarios de este tipo nos animan a seguir adelante y mejorar día a día.Nos llena de orgullo recibir su excelente valoración y saber que ha disfrutado de la limpieza, la condición del hotel, el servicio y las amenidades de nuestras instalaciones. Cada detalle ha sido pensado para ofrecer una estancia excepcional, desde nuestras lujosas habitaciones con vistas a la ciudad hasta nuestra selecta oferta gastronómica que refleja la moderna expresión de la cultura española. La pasión por un servicio intuitivo y personalizado es el sello distintivo de nuestra marca, y nos complace que haya sido parte de su experiencia.Le enviamos un afectuoso saludo,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms. Susan, Greetings from Hotel Fénix, a Gran Meliá Hotel! We thank you for sharing this feedback on your recent stay.We're delighted to hear that the tranquility and sophistication of our hotel contributed to your splendid stay. Your appreciation for the impeccable cleanliness and the condition of our hotel is a testament to our staff's dedication to a life well-lived. It pleases us immensely that you found our service to be of the highest standard, reflecting our commitment to an exceptional experience. The richness of the room amenities you enjoyed is part of our promise to provide a modern expression of Spanish culture and hospitality. While it seems all aspects of your stay were positive, should any guest have specific preferences or needs, we are always eager to listen and ensure their comfort with our intuitive personal service.We look forward to welcoming you back. Best regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr. Moises, Greetings from Hotel Fénix, a Gran Meliá Hotel! Thank you for such a positive review.We are happy you had an enjoyable stay with us and that you appreciated our high standards.We all hope to welcome you back in the future.Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr. Abraham, Greetings from Hotel Fénix, a Gran Meliá Hotel! Thank you for such a positive review.It is a pleasure to know that our strategic location contributed positively to your experience, affording you the convenience of exploring Madrid's rich cultural tapestry and the finest shopping districts with ease. Your compliments on our attentive and accommodating staff are appreciated; they are indeed the cornerstone of our commitment to excellence. We are also thrilled that the sumptuous rooms, marked by their cleanliness and comfort, met your high expectations, reflecting our meticulous attention to elegance and luxury. While all our rooms showcase individual charm, which is a testament to our architecturally exquisite building, we understand your preference for consistency and strive to ensure each guest's stay is nothing short of exceptional.We look forward to seeing you on your next visit.Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator

Cher Monsieur José,Salutations de l'Hôtel Fénix, a Gran Meliá Hotel!Merci pour votre charmant commentaire.Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services et la propreté de votre chambre.Nous espérons vous revoir chez nous pour une nouvelle expérience positive. Bien à vous,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr. Juergen, Greetings from Hotel Fénix, a Gran Meliá Hotel! Thank you for such a positive review.We are glad we were able to meet all your requirements for a perfect stay.We would be delighted to welcome you back on another occasion. All the best,Maria Fdez. Valderrama, Voice of Customer Coordinator

Estimado Sr. Orlando,Cumprimentos do Fénix, um Gran Meliá Hotel! Muito agradecemos a sua preferência e comentário.Ficamos contentes por termos ido ao encontro das suas expectativas.Esta informação motiva a nossa equipa a manter os elevados padrões de serviço oferecido.Ficaríamos felizes com o seu regresso. Com os melhores cumprimentos,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Ms Monica,Greetings from Hotel Fénix, a Gran Meliá Hotel! Thank you for taking the time to review your stay.We are thrilled to hear that you found our service impeccable and our location excellent, allowing you to fully enjoy your stay in Madrid. It is our dedication to a life well-lived that drives us to provide the highest standards of service and comfort for our guests. Your kind words about our breakfast offerings are also greatly appreciated, as we strive to provide an unrivalled fine dining experience for our guests.We are pleased that you found our room cleanliness and hotel condition to be exceptional, and we are glad that our room amenities met your expectations. Our team works diligently to maintain our iconic luxury property, ensuring that every detail reflects the elegance and sophistication of Gran Meliá.We look forward to the pleasure of welcoming you back. Many thanks again,Maria Fdez. Valderrama, Voice of Customer Coordinator

Estimada Sra. Éliane,Cumprimentos do Fénix, a Gran Meliá Hotel! O nosso obrigado pelo seu comentário.Lamentamos saber que o tamanho do quarto não atendeu às suas expectativas. Gostaríamos de informar que oferecemos diferentes categorias de quartos e suítes, cada uma com suas características e dimensões. Para uma futura estadia, recomendamos que considere um quarto de categoria superior, que oferece mais espaço e comodidade para tornar sua experiência ainda mais agradável.Agradecemos seus comentários e garantimos que nossa dedicação a uma vida bem vivida e nosso compromisso com a elegância e o conforto em cada detalhe continuam sendo nossa prioridade.Esperamos sinceramente que tenha a oportunidade de voltar.Com os nossos melhores cumprimentos,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr. Inder, Greetings from Hotel Fénix, a Gran Meliá Hotel! We appreciate you taking the time to review your recent experience.We are thrilled to hear that you found our location, quality, and team to be excellent. Our dedication to a life well-lived is reflected in our commitment to providing exceptional experiences for our guests. It is truly rewarding to know that our team's signature warmth and style contributed to your memorable stay in downtown Madrid.We look forward to welcoming you back. Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

Estimado Sr. Enrique, ¡Saludos desde el Hotel Fénix, a Gran Meliá Hotel!Al recibir su valoración nos invade un sentimiento de alegría por haberle garantizado unaNos alegra saber que ha podido disfrutar de su estancia con nosotros. Siempre hacemos el máximo esfuerzo por dar a nuestros clientes el mejor servicio. Nos alegra que así lo haya valorado. Su satisfacción es nuestra mayor recompensa.A la espera de tener una nueva oportunidad de atenderle y prestarle nuevamente la mejor de nuestras atenciones, nos despedimos cordialmente,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr. Ed, Greetings from Hotel Fénix, a Gran Meliá Hotel! We are grateful for this kind review following your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you for another pleasant stay. Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr. Chris,Greetings from the Fénix, a Gran Meliá Hotel!We are thrilled to hear that you appreciated the cleanliness and condition of our hotel, as well as the room amenities. Our team takes pride in providing a comfortable and enjoyable stay for our guests. It's also great to know that our service met your expectations, and we will continue to strive for excellence in this area.We hope to have the pleasure of welcoming you back. With kind regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr. Leon,Greetings from the Fénix, a Gran Meliá Hotel!We are thrilled to hear that you found our service to be excellent and our staff to be friendly and helpful. Our team takes great pride in providing the highest standards of service and ensuring our guests feel welcomed and comfortable during their stay. It's also great to know that you appreciated the cleanliness of our hotel and the amenities provided in your room.We hope to have the pleasure of welcoming you back to our hotel in the near future, so you can continue to enjoy our prime location, exceptional service, and luxurious accommodations.Thank you again; we look forward to welcoming you back soon.Kind regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Estimado Sr. Eduardo,¡Saludos desde el Hotel Fénix, a Gran Meliá Hotel!Nos complace saber que encontró nuestras instalaciones muy bellas y que disfrutó de la excelente atención de nuestro personal. Trabajamos arduamente para mantener un alto nivel de limpieza, comodidad y servicio en todo momento, y nos enorgullece ser parte de The Leading Hotels of the World.Nos alegra que haya tenido una estancia agradable y esperamos que haya disfrutado de nuestra ubicación privilegiada, cerca de los principales museos, tiendas exclusivas y restaurantes de renombre.Sería muy grato volver a hospedarle en un futuro cercano.Atentamente,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr. Michael,Greetings from the Fénix, a Gran Meliá Hotel!Thank you for reviewing your stay.We are glad we were able to meet all your requirements for a perfect stay.We would love to welcome you back on many more occasions. Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

Estimado Sr. José Ignacio, ¡Saludos desde el Hotel Fénix, a Gran Meliá Hotel!Muchísimas gracias por la excelente valoración que nos ha otorgado.Nos complace saber que disfrutó de nuestra ubicación privilegiada y que nuestro personal amable y atento contribuyó a que su estancia fuera agradable. Nuestro equipo se esfuerza por brindar un servicio excepcional y mantener los altos estándares de limpieza y comodidad que nos caracterizan.Un saludo muy cordial,Maria Fdez. Valderrama, Voice of Customer Coordinator