Coin salon dans le hall

Avis sur Melia Barajas

4 out of 5
Melia Barajas
Avenida de Logrono, 305, Madrid, Madrid

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 610 avis sur 1008." "
Note des voyageurs de 8 (Bien), d’après 247 avis sur 1008." "
Note des voyageurs de 6 (Satisfaisant), d’après 85 avis sur 1008." "
Note des voyageurs de 4 (Médiocre), d’après 27 avis sur 1008." "
Note des voyageurs de 2 (Horrible), d’après 39 avis sur 1008." "

9,2/10

Propreté

9,0/10

Personnel et service

8,8/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

DJAMEL

Séjour de 1 nuit en septembre 2023

10/10 Excellent

Alexandre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023

10/10 Excellent

JULIEN

Séjour de 1 nuit en août 2023

10/10 Excellent

Abdelkader

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bon
Séjour de 1 nuit en août 2023
Réponse de María Fdez. de Valderrama, Voice of Customer Coord le 11 août 2023
Cher Monsieur Abdelkader,Nous vous remercions pour votre agréable commentaire.Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et que vous avez apprécié le service.Nous espérons avoir le plaisir de vous accueillir à nouveau.Bien cordialement,María Fdez. de Valderrama, Voice of Customer Coordinator

10/10 Excellent

DJAMEL

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2023

10/10 Excellent

Flavio

Séjour de 1 nuit en mai 2023

6/10 Satisfaisant

Etienne

Voyage d’affaires
Les points forts : Propreté et personnel et service
Conveniently close to the airport. But rooms needing refresh and more common commodities like coffee machines.
Séjour de 1 nuit en janvier 2023
Réponse de Maria Fdez. Valderrama, Voice of Customer Coordina le 20 janv. 2023
Dear Mr. Etienne,Thank you for taking the time to provide feedback about your time at our hotel.We are delighted to know that you appreciated our convenient location. We do carry out maintenance whenever necessary to keep our rooms up to date, however, we have noted your comment and will be considering it.Rest assured, your comment regarding the room amenities has been duly noted, and we will take this into consideration for the future.We do hope to welcome you back for an improved experience. Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

10/10 Excellent

Clement, Levis

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
C’est un excellent hôtel pour un transit à l’aéroport. Il est bien organisé. Il y a une navette qui commence à 04:30. Le personnel est très gentil.
Séjour de 1 nuit en octobre 2022

2/10 Horrible

Alain

Séjour de 1 nuit en septembre 2022

10/10 Excellent

Sara

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tout
Séjour de 1 nuit en novembre 2021

10/10 Excellent

richard cohen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2021

10/10 Excellent

Christian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nous avons passé trois bonnes nuits . Et on a eu la possibilité Avec gentillessede prendre un café et un croissant pour le petit déjeuner car nous ne mangeons pas le matin .
Séjour de 3 nuits en octobre 2021

8/10 Bien

Sébastien

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en octobre 2021

8/10 Bien

BENOIT

Séjour de 2 nuits en octobre 2021

8/10 Bien

Sébastien

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2021

10/10 Excellent

Jean Paul

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2021

4/10 Médiocre

Roseline

Voyage d’affaires
Les points faibles : Propreté et personnel et service
Melia pas dispo, Tryp alameda à la place BOF !
Relogés à la dernière minute au Tryp alameda airport ! Et malgré une chambre premium je n’ai pas apprécié la manœuvre ! D’autant que j’ai payé le prix fort Chambre certes spacieuse mais vieillotte, moquette au sol, literie ok. Petit déjeuner très bof Bref ce n’est pas très correct de proposer le Melia alors que visiblement il n’est pas ouvert soit disant pas encore prêt en raison des exigences sanitaires dues au Covid
Séjour de 1 nuit en septembre 2020

2/10 Horrible

Richard

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très mauvaise expérience.
Le covid étant l’excuse à tout, l’hôtel 4 étoiles que nous avons réservé à proximité immédiate du terminal de notre Vol à l’aube le lendemain, n’était pas en capacité de nous héberger. Nous avons été déplacé dans un autre hôtel 3 étoiles laid et déprimant avec une vue sur une Véritable cours de prison. Nous avons mis plus d’1h à rejoindre l’hôtel avec le service de car inclus. J’ai rarement dormi dans un hôtel aussi moche.Le petit déjeuner était mauvais. Expérience des plus désagréables pour laquelle je ne remercie pas hôtels.com!
Séjour de 1 nuit en juillet 2020

8/10 Bien

Mona

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon hôtel
Des hôtels comme on les aime. Bon accueil, comfort, espace dans les chambres, super buffet petit déjeuner, tout parfait !
Séjour de 1 nuit en mars 2020
Réponse de Sebastián Dubayle - Guest Experience Manager le 9 mars 2020
Dear Mona, Thank you for staying with us in Melia Barajas! Thank you for taking a few minutes to post your positive opinion! We are very glad to know that you were able to enjoy the hotel's buffet breakfast and that everything was perfect during your stay! We look forward to receiving you again very soon! Sincerely,

10/10 Excellent

etienne

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
excellente prestation
très grande chambre un tout petit peu trop chauffée. pas testé le restaurant ni les installations ( salle de gym, etc..)
Séjour de 1 nuit en novembre 2019

10/10 Excellent

hector

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Todos muy bien
Séjour de 1 nuit en mars 2024

8/10 Bien

Georges

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice property and convenient location, as well as great amnesties and services
Séjour de 1 nuit en mars 2024
Réponse de María Fdez. de Valderrama Voice of Customer Coord le 18 mars 2024
Dear Mr Georges,Thank you for taking the time to share your opinion with us.We're thrilled to hear that you appreciated our convenient location and the amenities we offer. Our team takes great pride in fostering a service culture that ensures each guest has an exceptional room experience. It's wonderful to know that our commitment to cleanliness and service made a positive impact on your visit. We are continuously striving to enhance our facilities and guest experiences, including our gastronomic offerings at Trasluz Restaurant, to enrich your stay even further.We look forward to welcoming you back on future occasions. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

8/10 Bien

Susan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lobby is beautiful and modern. Rooms are of an older style.
Séjour de 1 nuit en mars 2024
Réponse de María Fdez. de Valderrama Voice of Customer Coord le 18 mars 2024
Dear Ms Susan,Thank you for sharing your review.We're delighted you found our lobby to have a beautiful and modern design, reflecting our commitment to providing an inviting first impression. While our rooms have a more classic style, they serve as a tranquil retreat complemented by rich colors and luxurious fabrics. We understand that you may have found some aspects of the room not to your preference, and we continuously strive to enhance our room experience for all our guests. Rest assured, we offer an array of gastronomic experiences at our Trasluz Restaurant and GAIA Pool Bar, which are designed to delight your palate without having to step outside the hotel.We look forward to seeing you again in the future. Kindest regards,María Fdez. de ValderramaVoice of Customer Coordinator

10/10 Excellent

Ryan, Kernersville

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great Experience
Séjour de 1 nuit en mars 2024
Réponse de María Fdez. de Valderrama Voice of Customer Coord le 15 mars 2024
Dear Mr Ryan,It was a pleasure to receive this kind review of your time with us.We are glad we were able to meet all your requirements for a perfect stay.We look forward to welcoming you back on future occasions. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

8/10 Bien

Corinne

They need a daytime porter otherwise all good
Séjour de 1 nuit en mars 2024
Réponse de María Fdez. de Valderrama Voice of Customer Coord le 15 mars 2024
Dear Ms Corinne,Thank you for sharing your feedback.We are delighted to hear that your overall experience was positive. We regret to hear that you missed the presence of a daytime porter; please rest assured that we are committed to providing a complete service culture that meets the needs of our guests. Our dedicated team strives to ensure every aspect of your room experience is comfortable and we are always looking for ways to enhance our guest services.We look forward to seeing you again in the future. Kindest regards,María Fdez. de ValderramaVoice of Customer Coordinator

10/10 Excellent

Nataly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was excellent service
Réponse de María Fdez. de Valderrama Voice of Customer Coord le 11 mars 2024
Dear Ms Nataly,Thank you for positively reviewing your visit.It is wonderful to hear that enjoyed your time with us.It would be a pleasure to welcome you back. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

10/10 Excellent

Yamily

Voyage en famille
Les points forts : Propreté et équipements
Service was excellent
Réponse de María Fdez. de Valderrama Voice of Customer Coord le 4 mars 2024
Dear Mr Yamil,Thank you for taking the time to share your opinion with us.We're delighted to hear that our service met your expectations and that the cleanliness and amenities of our rooms provided a 100% satisfactory experience. It is our pleasure to maintain a high standard of service culture, ensuring that every guest enjoys a comfortable and memorable room experience.We look forward to welcoming you back on future occasions. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

8/10 Bien

María

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024

6/10 Satisfaisant

jeannette

Voyage en famille
Les points forts : Propreté et personnel et service
Nice dated hotel. Great restaurant. Horribly uncomfortable bed was big enough to make it 3 stars. It was like sleeping on the floor. Bedding was nice so expected a comfortable bed. Huge bummer
Séjour de 1 nuit en février 2024
Réponse de María Fdez. de Valderrama Voice of Customer Coord le 19 févr. 2024
Dear Jeannette,Thank you for taking the time to review your stay with us.We're delighted to hear that you found our Trasluz Restaurant to your liking, offering a taste of the best local gastronomic experiences without the need to venture out. However, we regret to hear that the bed comfort did not meet your expectations. While some guests prefer a firmer sleeping surface, we understand that this is not ideal for everyone, and we strive to ensure a restful room experience for all our visitors. Please rest assured that we are attentive to all comments and are committed to providing a service culture that focuses on the wellbeing of our guests.We very much look forward to welcoming you again. Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator

8/10 Bien

Diane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Frequent shuttle service to and from airport. Clean and comfortable.
Séjour de 1 nuit en février 2024
Réponse de María Fdez. de Valderrama Voice of Customer Coord le 19 févr. 2024
Dear Ms Diane,Many thanks for this high rating.We're delighted to hear that you found our shuttle service frequent and reliable, ensuring a smooth connection between our hotel and the Adolfo Suárez Madrid-Barajas Airport. It's also gratifying to know that you experienced comfort and cleanliness in our rooms, which is a testament to our dedication to providing a superior room experience. We hope you had the opportunity to enjoy our gastronomic experiences at Trasluz Restaurant or the refreshing options at GAIA Pool Bar during your stay.However, I notice your ratings suggest there might have been aspects of our service or hotel condition that fell short of your expectations. While you haven't specified these in your review, I want to assure you that we are committed to a service culture of constant improvement and guest satisfaction. Our team is always on hand to address any concerns and ensure that every guest's stay is memorable for all the right reasons.We look forward to the pleasure of seeing you again in the future. Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator

10/10 Excellent

Jorge Antonio

Les points forts : Infrastructures et conditions de l’hébergement
Todo fue bueno
Séjour de 1 nuit en février 2024
Réponse de María Fdez. de Valderrama Voice of Customer Coord le 5 févr. 2024
Estimado Jorge Antonio,Muchas gracias por su magnífica valoración tras su paso por nuestro Meliá Barajas.Nos complace saber que todo fue de su agrado. Es un placer para nosotros ofrecer un servicio de calidad y una experiencia de habitación confortable, así como opciones gastronómicas de primer nivel. Esperamos que haya disfrutado de nuestras instalaciones y servicios, como los traslados al aeropuerto y nuestra piscina al aire libre.Sería muy grato volver a hospedarle en un futuro cercano. Atentamente,María Fdez. de ValderramaVoice of Customer Coordinator

10/10 Excellent

Francisco Eduar Gamez

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff, cleanness, service at a high level
Séjour de 5 nuits en janvier 2024
Réponse de María Fdez. de Valderrama Voice of Customer Coord le 29 janv. 2024
Dear Mr Gamez,It was a pleasure to receive this kind review of your time with us.We're thrilled to hear that our staff's dedication to service culture contributed to a positive room experience during your stay. Furthermore, it's rewarding to know that the cleanliness of our hotel met your expectations, reflecting our team's commitment to providing a pristine environment for our guests. Your recognition of the service provided is greatly appreciated and underlines our efforts to offer memorable gastronomic experiences to all who dine with us.We look forward to seeing you again.Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

8/10 Bien

Adnan

Voyage en couple
Les points forts : Propreté et personnel et service
Has really nice restaurant, staff was nice also
Séjour de 1 nuit en décembre 2023
Réponse de María Fdez. de Valderrama Voice of Customer Coord le 26 janv. 2024
Dear Mr Adnan,Thank you for taking the time to share your feedback.We're delighted to hear that our restaurant's gastronomic experiences met your expectations and that our team's service culture contributed positively to your stay. It's great to know that the cleanliness of your room was up to standard. We take note of your observations regarding the hotel's condition and room amenities. Our commitment to providing an exceptional room experience is unwavering, and we continuously strive to enhance our facilities to ensure guest satisfaction.We look forward to welcoming you back. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

10/10 Excellent

luz

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good place near the airport, the shuttle was good
Séjour de 1 nuit en janvier 2024
Réponse de María Fdez. de Valderrama Voice of Customer Coord le 22 janv. 2024
Dear Ms Luz,Many thanks for this high rating.We're thrilled to hear that you found our shuttle service convenient for your travels. It is indeed our aim to provide a seamless connection between the hotel and Adolfo Suárez Madrid-Barajas Airport. We also take great pride in maintaining the cleanliness of our rooms and are delighted that this met your expectations. Your positive ratings for our hotel condition and service are much appreciated, as our team strives to ensure a pleasant stay for every guest.We hope that you will return on another occasion. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

10/10 Excellent

Joseph, McKinney

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good spot for overnight stay between flights. Close to airport, friendly and helpful staff, and clean comfortable rooms.
Séjour de 1 nuit en janvier 2024
Réponse de María Fdez. de Valderrama Voice of Customer Coord le 22 janv. 2024
Dear Mr Joseph,Thank you for such a positive review of your stay.We're delighted to hear you enjoyed the proximity to the airport and found our staff friendly and helpful. Your satisfaction with the cleanliness and comfort of our rooms is also wonderful to note, as we take great pride in our high standards of service and hospitality.We appreciate your positive feedback and are thrilled that you had a pleasant stay during your travels.We look forward to welcoming you back for another memorable experience.Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

10/10 Excellent

sara

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The only problem was the air conditioner
Séjour de 1 nuit en janvier 2024
Réponse de María Fdez. de Valderrama Voice of Customer Coord le 22 janv. 2024
Dear Sara, Thank you for giving us an excellent review.We're thrilled to hear that you found our room cleanliness, hotel condition, service, and amenities to be of high standard. We take pride in offering a clean and comfortable environment, backed by attentive service. It's great to know our efforts resonated with you. We are concerned, however, about the issue you faced with the air conditioning. While our rooms do feature individual air conditioning controls, we recognize that the system may not have met your expectations. We appreciate this feedback as it helps us focus on areas of improvement to enhance our guest experience.We hope that you will return in the future. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

6/10 Satisfaisant

Nathalie

Les points forts : Propreté
Les points faibles : Personnel et service
Séjour de 1 nuit en janvier 2024

10/10 Excellent

marta, Houston

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Dominic

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They do a great job with pickup and drop off to the airport, 5minutes to 1,2 & 3 and 10 minutes to 4. What is truly assume, the Madrid Metro is a 10min walk with additional service to the terminals but also access to Central Madrid if you want a quick visit to the city. One of the best inclusive breakfast services I have experienced.
Séjour de 1 nuit en janvier 2024
Réponse de María Fdez. de Valderrama Voice of Customer Coord le 22 janv. 2024
Dear Mr Dominic,Thank you for such a positive review of your stay.We are thrilled to hear that our airport pickup and drop-off services met your expectations and that the convenient location provided you easy access to both the airport and central Madrid. It's wonderful to know that our breakfast service stood out as one of the best you've experienced. We take pride in our hotel's cleanliness and are glad to see it reflected in your 100% satisfaction rating. Additionally, we're pleased that our overall service and room amenities made a positive impact during your stay.We look forward to welcoming you back. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

10/10 Excellent

Diane

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the big bath tub and the towel warmer. The room was beautiful!
Séjour de 1 nuit en janvier 2024
Réponse de María Fdez. de Valderrama, Voice of Customer Coord le 10 janv. 2024
Dear Ms Diane,Many thanks for this high rating.We are delighted to hear that you enjoyed the luxurious touch of the big bathtub and the convenience of the towel warmer in your room. It's wonderful to know that the room's beauty and cleanliness met your expectations and that our service and room amenities provided you with a comfortable stay. Our team takes great pride in maintaining the high standards of our accommodations and services, and your recognition is truly appreciated.We look forward to welcoming you back.Best wishes,María Fdez. de Valderrama, Voice of Customer Coordinator

4/10 Médiocre

Maria, dania beach

This propertybisnoutdated and old. I paid $350 for a family room and it was confortable but horrible and old.
Séjour de 1 nuit en janvier 2024
Réponse de María Fdez. de Valderrama Voice of Customer Coord le 16 janv. 2024
Dear Maria,Thank you for taking the time to share your feedback,While we're glad to hear that you found the family room comfortable, we regret that aspects of the room did not meet your expectations. Our hotel prides itself on the convenience and comfort we aim to provide our guests, including our well-regarded dining options and free airport shuttle service. We understand that our furnishings may have a classic style, and we recognize that this might not align with modern preferences. We are continuously working on improvements, and your insights are valuable to us in this ongoing process.We certainly hope that we can welcome you back again. Best regards,María Fdez. de ValderramaVoice of Customer Coordinator

10/10 Excellent

Fe

Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Marisa

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement

8/10 Bien

Irene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Old hotel in perfect conditions. Comfortable.
Séjour de 1 nuit en décembre 2023
Réponse de María Fdez. de Valderrama Voice of Customer Coord le 15 janv. 2024
Dear Guest, Thank you for this review of your recent stay.We're delighted to hear that you found our hotel comfortable and in perfect condition despite its history. Our team works diligently to maintain a high standard of cleanliness and overall condition, which is reflected in your 80% satisfaction rating in these areas. It's great to see that our services have met your expectations as well. We recognize that there is always room for improvement and remain dedicated to enhancing our guest experience.We look forward to welcoming you again. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

10/10 Excellent

Dean, Hickory

Séjour de 1 nuit en décembre 2023

10/10 Excellent

mario ivan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente trato en recepcion Excelente atención de todo el personal incluida la miss del shuttle
Séjour de 1 nuit en décembre 2023
Réponse de María Fdez. de Valderrama, Voice of Customer Coord le 3 janv. 2024
Estimado Sr. Mario Ivan,Muchas gracias por su excelente valoración sobre Meliá Barajas.Nos complace enormemente saber que el trato recibido en la recepción, así como la atención de nuestro personal, incluida la encargada del servicio de traslado, estuvieron a la altura de sus expectativas. Gracias también por destacar la limpieza de la habitación y la condición de nuestras instalaciones. Trabajamos con dedicación para ofrecer un servicio de calidad y una estancia confortable, y sus palabras nos motivan a seguir esforzándonos por la excelencia. Es un placer leer comentarios tan positivos sobre los servicios que ofrecemos.Sería muy grato volver a hospedarle en un futuro cercano. Atentamente,María Fdez. de Valderrama, Voice of Customer Coordinator

10/10 Excellent

Jon, Miami

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Juan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Las paredes y el techo
Séjour de 1 nuit en décembre 2023
Réponse de María Fdez. de Valderrama, Voice of Customer Coord le 29 déc. 2023
Estimado Sr. Juan,Gracias por tomarse el tiempo de escribir sobre su experiencia con nosotros y por elegirnos para disfrutar de unos días en Madrid.Nos complace saber que encontró un alto nivel de limpieza y quedó satisfecho con el estado del hotel y la calidad de nuestro servicio. Trabajamos constantemente para ofrecer instalaciones y un servicio que cumplan con las expectativas de nuestros huéspedes. Si bien no menciona comentarios negativos específicos, siempre estamos atentos a cualquier área de mejora y agradecemos su retroalimentación.Será un placer recibirle de nuevo muy pronto en su próxima visita.Le deseamos unas felices fiestas y un próspero año nuevo.Un cordial saludo,María Fdez. de Valderrama, Voice of Customer Coordinator

10/10 Excellent

Carlos, Cuajimalpa de Morelos

Séjour de 1 nuit en décembre 2023

8/10 Bien

Samy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A little bit dated. But the staff was excellent and welcoming. Our dinner and breakfast was delicious.
Séjour de 1 nuit en décembre 2023
Réponse de María Fdez. de Valderrama, Voice of Customer Coord le 28 déc. 2023
Dear Samy,Thank you for commenting on your stay.We're thrilled to hear that our staff made a great impression and that both your dinner in our Trasluz Restaurant and the international breakfast buffet were to your liking. Our team strives to provide exceptional service and culinary delights. Although you found some aspects of the hotel to be a bit dated, we are glad that the overall experience was enjoyable. We continuously work on maintaining and updating our facilities to ensure our guests' comfort.We hope to have the opportunity to welcome you back on a future occasion. Wishing you a wonderful holiday season and a Happy New Year!Kindest regards,María Fdez. de Valderrama, Voice of Customer Coordinator