Avis
8,8
Excellent
9,2/10
Propreté
9,0/10
Personnel et service
8,8/10
Équipements
8,6/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
8 sept. 2023
Séjour de 1 nuit en septembre 2023
10/10 Excellent
Alexandre
14 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Alexandre
Séjour de 1 nuit en août 2023
10/10 Excellent
JULIEN
11 août 2023
JULIEN
Séjour de 1 nuit en août 2023
10/10 Excellent
Abdelkader
Voyage en famille
11 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Abdelkader
Séjour de 1 nuit en août 2023
Réponse de María Fdez. de Valderrama, Voice of Customer Coord le 11 août 2023
Cher Monsieur Abdelkader,Nous vous remercions pour votre agréable commentaire.Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et que vous avez apprécié le service.Nous espérons avoir le plaisir de vous accueillir à nouveau.Bien cordialement,María Fdez. de Valderrama, Voice of Customer Coordinator
10/10 Excellent
DJAMEL
Voyage en famille
2 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
DJAMEL
Séjour de 1 nuit en juillet 2023
10/10 Excellent
Flavio
26 mai 2023
Flavio
Séjour de 1 nuit en mai 2023
6/10 Satisfaisant
Etienne
Voyage d’affaires
20 janv. 2023
Les points forts : Propreté et personnel et service
Etienne
Séjour de 1 nuit en janvier 2023
Réponse de Maria Fdez. Valderrama, Voice of Customer Coordina le 20 janv. 2023
Dear Mr. Etienne,Thank you for taking the time to provide feedback about your time at our hotel.We are delighted to know that you appreciated our convenient location. We do carry out maintenance whenever necessary to keep our rooms up to date, however, we have noted your comment and will be considering it.Rest assured, your comment regarding the room amenities has been duly noted, and we will take this into consideration for the future.We do hope to welcome you back for an improved experience. Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator
10/10 Excellent
Clement, Levis
Voyage en couple
30 oct. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clement
Séjour de 1 nuit en octobre 2022
2/10 Horrible
Alain
21 sept. 2022
Alain
Séjour de 1 nuit en septembre 2022
10/10 Excellent
Sara
29 nov. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sara
Séjour de 1 nuit en novembre 2021
10/10 Excellent
richard cohen
3 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
richard cohen
Séjour de 1 nuit en octobre 2021
10/10 Excellent
Christian
29 oct. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Christian
Séjour de 3 nuits en octobre 2021
8/10 Bien
Sébastien
Voyage d’affaires
21 oct. 2021
Les points forts : Propreté, personnel et service, confort de la chambre
Sébastien
Séjour de 1 nuit en octobre 2021
8/10 Bien
BENOIT
7 oct. 2021
BENOIT
Séjour de 2 nuits en octobre 2021
8/10 Bien
Sébastien
Voyage d’affaires
27 sept. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sébastien
Séjour de 2 nuits en septembre 2021
10/10 Excellent
Jean Paul
Voyage d’affaires
22 juil. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jean Paul
Séjour de 1 nuit en juillet 2021
4/10 Médiocre
Roseline
Voyage d’affaires
30 sept. 2020
Les points faibles : Propreté et personnel et service
Melia pas dispo, Tryp alameda à la place BOF !
Roseline
Séjour de 1 nuit en septembre 2020
2/10 Horrible
Richard
11 sept. 2020
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très mauvaise expérience.
Richard
Séjour de 1 nuit en juillet 2020
8/10 Bien
Mona
Voyage d’affaires
9 mars 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon hôtel
Mona
Séjour de 1 nuit en mars 2020
Réponse de Sebastián Dubayle - Guest Experience Manager le 9 mars 2020
Dear Mona,
Thank you for staying with us in Melia Barajas! Thank you for taking a few minutes to post your positive opinion!
We are very glad to know that you were able to enjoy the hotel's buffet breakfast and that everything was perfect during your stay!
We look forward to receiving you again very soon!
Sincerely,
10/10 Excellent
etienne
Voyage d’affaires
28 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
excellente prestation
etienne
Séjour de 1 nuit en novembre 2019
10/10 Excellent
hector
18 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
hector
Séjour de 1 nuit en mars 2024
8/10 Bien
Georges
Voyage en couple
16 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Georges
Séjour de 1 nuit en mars 2024
Réponse de María Fdez. de Valderrama
Voice of Customer Coord le 18 mars 2024
Dear Mr Georges,Thank you for taking the time to share your opinion with us.We're thrilled to hear that you appreciated our convenient location and the amenities we offer. Our team takes great pride in fostering a service culture that ensures each guest has an exceptional room experience. It's wonderful to know that our commitment to cleanliness and service made a positive impact on your visit. We are continuously striving to enhance our facilities and guest experiences, including our gastronomic offerings at Trasluz Restaurant, to enrich your stay even further.We look forward to welcoming you back on future occasions. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator
8/10 Bien
Susan
Voyage en couple
16 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Susan
Séjour de 1 nuit en mars 2024
Réponse de María Fdez. de Valderrama Voice of Customer Coord le 18 mars 2024
Dear Ms Susan,Thank you for sharing your review.We're delighted you found our lobby to have a beautiful and modern design, reflecting our commitment to providing an inviting first impression. While our rooms have a more classic style, they serve as a tranquil retreat complemented by rich colors and luxurious fabrics. We understand that you may have found some aspects of the room not to your preference, and we continuously strive to enhance our room experience for all our guests. Rest assured, we offer an array of gastronomic experiences at our Trasluz Restaurant and GAIA Pool Bar, which are designed to delight your palate without having to step outside the hotel.We look forward to seeing you again in the future. Kindest regards,María Fdez. de ValderramaVoice of Customer Coordinator
10/10 Excellent
Ryan, Kernersville
Voyage en couple
14 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ryan
Séjour de 1 nuit en mars 2024
Réponse de María Fdez. de Valderrama
Voice of Customer Coord le 15 mars 2024
Dear Mr Ryan,It was a pleasure to receive this kind review of your time with us.We are glad we were able to meet all your requirements for a perfect stay.We look forward to welcoming you back on future occasions. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator
8/10 Bien
Corinne
14 mars 2024
Corinne
Séjour de 1 nuit en mars 2024
Réponse de María Fdez. de Valderrama
Voice of Customer Coord le 15 mars 2024
Dear Ms Corinne,Thank you for sharing your feedback.We are delighted to hear that your overall experience was positive. We regret to hear that you missed the presence of a daytime porter; please rest assured that we are committed to providing a complete service culture that meets the needs of our guests. Our dedicated team strives to ensure every aspect of your room experience is comfortable and we are always looking for ways to enhance our guest services.We look forward to seeing you again in the future. Kindest regards,María Fdez. de ValderramaVoice of Customer Coordinator
10/10 Excellent
Nataly
11 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nataly
Réponse de María Fdez. de Valderrama
Voice of Customer Coord le 11 mars 2024
Dear Ms Nataly,Thank you for positively reviewing your visit.It is wonderful to hear that enjoyed your time with us.It would be a pleasure to welcome you back. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator
10/10 Excellent
Yamily
Voyage en famille
1 mars 2024
Les points forts : Propreté et équipements
Yamily
Réponse de María Fdez. de Valderrama
Voice of Customer Coord le 4 mars 2024
Dear Mr Yamil,Thank you for taking the time to share your opinion with us.We're delighted to hear that our service met your expectations and that the cleanliness and amenities of our rooms provided a 100% satisfactory experience. It is our pleasure to maintain a high standard of service culture, ensuring that every guest enjoys a comfortable and memorable room experience.We look forward to welcoming you back on future occasions. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator
8/10 Bien
María
1 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
María
Séjour de 2 nuits en février 2024
6/10 Satisfaisant
jeannette
Voyage en famille
18 févr. 2024
Les points forts : Propreté et personnel et service
jeannette
Séjour de 1 nuit en février 2024
Réponse de María Fdez. de Valderrama
Voice of Customer Coord le 19 févr. 2024
Dear Jeannette,Thank you for taking the time to review your stay with us.We're delighted to hear that you found our Trasluz Restaurant to your liking, offering a taste of the best local gastronomic experiences without the need to venture out. However, we regret to hear that the bed comfort did not meet your expectations. While some guests prefer a firmer sleeping surface, we understand that this is not ideal for everyone, and we strive to ensure a restful room experience for all our visitors. Please rest assured that we are attentive to all comments and are committed to providing a service culture that focuses on the wellbeing of our guests.We very much look forward to welcoming you again. Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator
8/10 Bien
Diane
16 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Diane
Séjour de 1 nuit en février 2024
Réponse de María Fdez. de Valderrama
Voice of Customer Coord le 19 févr. 2024
Dear Ms Diane,Many thanks for this high rating.We're delighted to hear that you found our shuttle service frequent and reliable, ensuring a smooth connection between our hotel and the Adolfo Suárez Madrid-Barajas Airport. It's also gratifying to know that you experienced comfort and cleanliness in our rooms, which is a testament to our dedication to providing a superior room experience. We hope you had the opportunity to enjoy our gastronomic experiences at Trasluz Restaurant or the refreshing options at GAIA Pool Bar during your stay.However, I notice your ratings suggest there might have been aspects of our service or hotel condition that fell short of your expectations. While you haven't specified these in your review, I want to assure you that we are committed to a service culture of constant improvement and guest satisfaction. Our team is always on hand to address any concerns and ensure that every guest's stay is memorable for all the right reasons.We look forward to the pleasure of seeing you again in the future. Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator
10/10 Excellent
Jorge Antonio
4 févr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Jorge Antonio
Séjour de 1 nuit en février 2024
Réponse de María Fdez. de Valderrama
Voice of Customer Coord le 5 févr. 2024
Estimado Jorge Antonio,Muchas gracias por su magnífica valoración tras su paso por nuestro Meliá Barajas.Nos complace saber que todo fue de su agrado. Es un placer para nosotros ofrecer un servicio de calidad y una experiencia de habitación confortable, así como opciones gastronómicas de primer nivel. Esperamos que haya disfrutado de nuestras instalaciones y servicios, como los traslados al aeropuerto y nuestra piscina al aire libre.Sería muy grato volver a hospedarle en un futuro cercano. Atentamente,María Fdez. de ValderramaVoice of Customer Coordinator
10/10 Excellent
Francisco Eduar Gamez
28 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Francisco Eduar Gamez
Séjour de 5 nuits en janvier 2024
Réponse de María Fdez. de Valderrama
Voice of Customer Coord le 29 janv. 2024
Dear Mr Gamez,It was a pleasure to receive this kind review of your time with us.We're thrilled to hear that our staff's dedication to service culture contributed to a positive room experience during your stay. Furthermore, it's rewarding to know that the cleanliness of our hotel met your expectations, reflecting our team's commitment to providing a pristine environment for our guests. Your recognition of the service provided is greatly appreciated and underlines our efforts to offer memorable gastronomic experiences to all who dine with us.We look forward to seeing you again.Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator
8/10 Bien
Adnan
Voyage en couple
26 janv. 2024
Les points forts : Propreté et personnel et service
Adnan
Séjour de 1 nuit en décembre 2023
Réponse de María Fdez. de Valderrama
Voice of Customer Coord le 26 janv. 2024
Dear Mr Adnan,Thank you for taking the time to share your feedback.We're delighted to hear that our restaurant's gastronomic experiences met your expectations and that our team's service culture contributed positively to your stay. It's great to know that the cleanliness of your room was up to standard. We take note of your observations regarding the hotel's condition and room amenities. Our commitment to providing an exceptional room experience is unwavering, and we continuously strive to enhance our facilities to ensure guest satisfaction.We look forward to welcoming you back. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator
10/10 Excellent
luz
21 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
luz
Séjour de 1 nuit en janvier 2024
Réponse de María Fdez. de Valderrama
Voice of Customer Coord le 22 janv. 2024
Dear Ms Luz,Many thanks for this high rating.We're thrilled to hear that you found our shuttle service convenient for your travels. It is indeed our aim to provide a seamless connection between the hotel and Adolfo Suárez Madrid-Barajas Airport. We also take great pride in maintaining the cleanliness of our rooms and are delighted that this met your expectations. Your positive ratings for our hotel condition and service are much appreciated, as our team strives to ensure a pleasant stay for every guest.We hope that you will return on another occasion. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator
10/10 Excellent
Joseph, McKinney
21 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joseph
Séjour de 1 nuit en janvier 2024
Réponse de María Fdez. de Valderrama
Voice of Customer Coord le 22 janv. 2024
Dear Mr Joseph,Thank you for such a positive review of your stay.We're delighted to hear you enjoyed the proximity to the airport and found our staff friendly and helpful. Your satisfaction with the cleanliness and comfort of our rooms is also wonderful to note, as we take great pride in our high standards of service and hospitality.We appreciate your positive feedback and are thrilled that you had a pleasant stay during your travels.We look forward to welcoming you back for another memorable experience.Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator
10/10 Excellent
sara
20 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
sara
Séjour de 1 nuit en janvier 2024
Réponse de María Fdez. de Valderrama
Voice of Customer Coord le 22 janv. 2024
Dear Sara, Thank you for giving us an excellent review.We're thrilled to hear that you found our room cleanliness, hotel condition, service, and amenities to be of high standard. We take pride in offering a clean and comfortable environment, backed by attentive service. It's great to know our efforts resonated with you. We are concerned, however, about the issue you faced with the air conditioning. While our rooms do feature individual air conditioning controls, we recognize that the system may not have met your expectations. We appreciate this feedback as it helps us focus on areas of improvement to enhance our guest experience.We hope that you will return in the future. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator
6/10 Satisfaisant
Nathalie
20 janv. 2024
Les points forts : Propreté
Les points faibles : Personnel et service
Nathalie
Séjour de 1 nuit en janvier 2024
10/10 Excellent
marta, Houston
20 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
marta
Séjour de 1 nuit en janvier 2024
10/10 Excellent
Dominic
19 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dominic
Séjour de 1 nuit en janvier 2024
Réponse de María Fdez. de Valderrama
Voice of Customer Coord le 22 janv. 2024
Dear Mr Dominic,Thank you for such a positive review of your stay.We are thrilled to hear that our airport pickup and drop-off services met your expectations and that the convenient location provided you easy access to both the airport and central Madrid. It's wonderful to know that our breakfast service stood out as one of the best you've experienced. We take pride in our hotel's cleanliness and are glad to see it reflected in your 100% satisfaction rating. Additionally, we're pleased that our overall service and room amenities made a positive impact during your stay.We look forward to welcoming you back. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator
10/10 Excellent
Diane
Voyage en famille
9 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Diane
Séjour de 1 nuit en janvier 2024
Réponse de María Fdez. de Valderrama, Voice of Customer Coord le 10 janv. 2024
Dear Ms Diane,Many thanks for this high rating.We are delighted to hear that you enjoyed the luxurious touch of the big bathtub and the convenience of the towel warmer in your room. It's wonderful to know that the room's beauty and cleanliness met your expectations and that our service and room amenities provided you with a comfortable stay. Our team takes great pride in maintaining the high standards of our accommodations and services, and your recognition is truly appreciated.We look forward to welcoming you back.Best wishes,María Fdez. de Valderrama, Voice of Customer Coordinator
4/10 Médiocre
Maria, dania beach
9 janv. 2024
Maria
Séjour de 1 nuit en janvier 2024
Réponse de María Fdez. de Valderrama
Voice of Customer Coord le 16 janv. 2024
Dear Maria,Thank you for taking the time to share your feedback,While we're glad to hear that you found the family room comfortable, we regret that aspects of the room did not meet your expectations. Our hotel prides itself on the convenience and comfort we aim to provide our guests, including our well-regarded dining options and free airport shuttle service. We understand that our furnishings may have a classic style, and we recognize that this might not align with modern preferences. We are continuously working on improvements, and your insights are valuable to us in this ongoing process.We certainly hope that we can welcome you back again. Best regards,María Fdez. de ValderramaVoice of Customer Coordinator
10/10 Excellent
Fe
9 janv. 2024
Fe
Séjour de 1 nuit en janvier 2024
6/10 Satisfaisant
Marisa
4 janv. 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Marisa
8/10 Bien
Irene
2 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Irene
Séjour de 1 nuit en décembre 2023
Réponse de María Fdez. de Valderrama
Voice of Customer Coord le 15 janv. 2024
Dear Guest, Thank you for this review of your recent stay.We're delighted to hear that you found our hotel comfortable and in perfect condition despite its history. Our team works diligently to maintain a high standard of cleanliness and overall condition, which is reflected in your 80% satisfaction rating in these areas. It's great to see that our services have met your expectations as well. We recognize that there is always room for improvement and remain dedicated to enhancing our guest experience.We look forward to welcoming you again. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator
10/10 Excellent
Dean, Hickory
31 déc. 2023
Dean
Séjour de 1 nuit en décembre 2023
10/10 Excellent
mario ivan
Voyage en famille
31 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
mario ivan
Séjour de 1 nuit en décembre 2023
Réponse de María Fdez. de Valderrama, Voice of Customer Coord le 3 janv. 2024
Estimado Sr. Mario Ivan,Muchas gracias por su excelente valoración sobre Meliá Barajas.Nos complace enormemente saber que el trato recibido en la recepción, así como la atención de nuestro personal, incluida la encargada del servicio de traslado, estuvieron a la altura de sus expectativas. Gracias también por destacar la limpieza de la habitación y la condición de nuestras instalaciones. Trabajamos con dedicación para ofrecer un servicio de calidad y una estancia confortable, y sus palabras nos motivan a seguir esforzándonos por la excelencia. Es un placer leer comentarios tan positivos sobre los servicios que ofrecemos.Sería muy grato volver a hospedarle en un futuro cercano. Atentamente,María Fdez. de Valderrama, Voice of Customer Coordinator
10/10 Excellent
Jon, Miami
28 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jon
Séjour de 1 nuit en décembre 2023
10/10 Excellent
Juan
28 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Juan
Séjour de 1 nuit en décembre 2023
Réponse de María Fdez. de Valderrama, Voice of Customer Coord le 29 déc. 2023
Estimado Sr. Juan,Gracias por tomarse el tiempo de escribir sobre su experiencia con nosotros y por elegirnos para disfrutar de unos días en Madrid.Nos complace saber que encontró un alto nivel de limpieza y quedó satisfecho con el estado del hotel y la calidad de nuestro servicio. Trabajamos constantemente para ofrecer instalaciones y un servicio que cumplan con las expectativas de nuestros huéspedes. Si bien no menciona comentarios negativos específicos, siempre estamos atentos a cualquier área de mejora y agradecemos su retroalimentación.Será un placer recibirle de nuevo muy pronto en su próxima visita.Le deseamos unas felices fiestas y un próspero año nuevo.Un cordial saludo,María Fdez. de Valderrama, Voice of Customer Coordinator
10/10 Excellent
Carlos, Cuajimalpa de Morelos
23 déc. 2023
Carlos
Séjour de 1 nuit en décembre 2023
8/10 Bien
Samy
Voyage en couple
23 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Samy
Séjour de 1 nuit en décembre 2023
Réponse de María Fdez. de Valderrama, Voice of Customer Coord le 28 déc. 2023
Dear Samy,Thank you for commenting on your stay.We're thrilled to hear that our staff made a great impression and that both your dinner in our Trasluz Restaurant and the international breakfast buffet were to your liking. Our team strives to provide exceptional service and culinary delights. Although you found some aspects of the hotel to be a bit dated, we are glad that the overall experience was enjoyable. We continuously work on maintaining and updating our facilities to ensure our guests' comfort.We hope to have the opportunity to welcome you back on a future occasion. Wishing you a wonderful holiday season and a Happy New Year!Kindest regards,María Fdez. de Valderrama, Voice of Customer Coordinator