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Avis sur Hilton Garden Inn Macon / Mercer University

3 out of 5
Hilton Garden Inn Macon / Mercer University
1220 Stadium Dr, Macon, GA

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 336 avis sur 555." "
Note des voyageurs de 8 (Bien), d’après 146 avis sur 555." "
Note des voyageurs de 6 (Satisfaisant), d’après 41 avis sur 555." "
Note des voyageurs de 4 (Médiocre), d’après 25 avis sur 555." "
Note des voyageurs de 2 (Horrible), d’après 7 avis sur 555." "

9,2/10

Propreté

9,2/10

Personnel et service

8,2/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

Nicolas

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2021

10/10 Excellent

Eliane, Lyon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel excellent a recommandé
Suis restée une journée à Macon, ville sympathique et possibilité excursions autour.

10/10 Excellent

Tacarra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovely grounds
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Michelle

Voyage en couple
Les points forts : Personnel et service
The reception area looked great! However, our rroom left a bit to be desired. The carpets were not very clean, especially next to the A/C unit. The foyer light worked when it wanted. The A/c kept shutting itself off, not just in “down mode” but completely off. Try shower curtain rod was bent so that the curtain would not close on either end, leaving a puddle on the floor from the shower. Front desk was friendly and helpful. They were great!
Séjour de 1 nuit en avril 2024

10/10 Excellent

Eileen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location. Beautiful and safe place for walking. The stay is consistently good. Didn’t get 5 stars for cleanliness as there was some scuzz on table between beds.
Séjour de 1 nuit en mars 2024
Réponse de Jonathan Andre le 10 avr. 2024
Eileen,Thank you for taking the time to write a review after your last visit with us. Sorry we missed something on your nightstand but I will share this with the housekeeping team to ensure it is not missed in the future. Please do come and see us again!Hospitably,

10/10 Excellent

Patricia

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was very nice accommodation, close to the hospital which I needed
Séjour de 1 nuit en mars 2024
Réponse de Jonathan Andre le 21 mars 2024
Patricia,II am glad you found our accommodations good for your stay. I do hope you are able to come back some time and enjoy Macon has to offer when you don't have to visit the hospital. Hope all is well!Hospitably,

8/10 Bien

Justin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I really enjoyed staying here even though for only one night the area was incredibly nice. The only negative in the entire property was that the television did not work properly. Other than that excellent day.
Séjour de 1 nuit en février 2024

10/10 Excellent

Kirk

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de Jonathan Andre le 21 mars 2024
Kirk,Thank you for the Five-Star Review! We appreciate you taking the time to rate your stay. We do hope you come back and visit us again the next time you are in the Macon area.Hospitably,

10/10 Excellent

Kimberly

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Always like staying at this property when visiting my daughter at college. Friendly staff and clean rooms!
Séjour de 1 nuit en février 2024
Réponse de Jonathan Andre le 21 mars 2024
Kimberly,Thank you so much for the five-star review! I am glad you have found you home away from home when visiting Mercer University. We hope to see you again soon! Don't forget family Weekend, September 21 and 22!Hospitably,

10/10 Excellent

Mark

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Jonathan Andre le 21 mars 2024
Mark,Thank you so much for the 10 out of 10! We appreciate your confidence in us and hope to welcome you back through our doors again soon!Hospitably,

10/10 Excellent

Lisa Anderson

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Michelle

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Selina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel and the staff provided excellent customer service.
Séjour de 1 nuit en décembre 2023

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Hotel
The hotel was under staff and when you wanted to get something g from the bar the bartender was not there. Only one person at the check in desk for it to be a weekend and unable to leave the desk to find the bartender. The light switch for the lamp by the bed did not work and it gives the room limited lighting it makes the room seems dark.
Séjour de 1 nuit en décembre 2023
Réponse de Jonathan Andre le 18 déc. 2023
I apologize for the issues you had while you were here. I am not sure why the bartender was not available; however it is customary to have one person working the desk. They should have been able to assist you with a drink as well. I do again apologize they were not available for you. If you let us know what room you were in we can address the issue you had with your desk lamp. I am sorry this was not fixed prior to your arrival. Please do come and see us again the next time you are in town. Hospitably,

10/10 Excellent

leigh a

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice
Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

Terry

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Not worth the price of the room, to many other Hotels cheaper that offer more.
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Madison

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely hotel, and bonus points for being pet friendly!
Séjour de 2 nuits en octobre 2023

6/10 Satisfaisant

Danna

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The property could use updating and cleaning. Not excellent like the reviews stated…
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Ronnie

Séjour de 1 nuit en octobre 2023

8/10 Bien

Aileen

Voyage en groupe
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
The front desk clerk when we checked in around five was totally rude. Unfriendly rolled her eyes. I was amazed at the lack of customer service checking in. She should not be at the front desk.
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Robert

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023

4/10 Médiocre

Bryan

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast was not free.
Séjour de 1 nuit en septembre 2023

8/10 Bien

Douglas

Voyage en famille
Les points faibles : Personnel et service
Hotel was ok, thin sheets. Just surfaced cleaned.
Séjour de 1 nuit en septembre 2023

8/10 Bien

Kathy

Séjour de 1 nuit en septembre 2023

4/10 Médiocre

Erin

Voyage avec des animaux de compagnie, Voyage en couple
Les points faibles : Personnel et service
The woman working at the front desk acted like we were bothering her. The room was on the warm side. The AC was very loud on and off all night. People loud in the hallway.
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Bob

Voyage en famille
Les points forts : Équipements
Well maintained property. Clean
Séjour de 2 nuits en septembre 2023

8/10 Bien

Denise

Séjour de 1 nuit en août 2023

10/10 Excellent

Debbie

Séjour de 1 nuit en août 2023

10/10 Excellent

Ann

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable
Very comfortable and we were able to turn off a/c unit so I t was quiet too
Séjour de 1 nuit en juillet 2023

8/10 Bien

Harold Michael

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
No Hot Water in the Shower
The only problem I had was cold water in the shower. Otherwise, the facilities were excellent, and the customer service was superb.
Séjour de 2 nuits en juillet 2023

10/10 Excellent

Kristy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2023
Réponse de Jonathan Andre le 11 juil. 2023
Kristy,Thank you so much for visiting us and giving us a 10 out of 10! We appreciate the kudos!

8/10 Bien

Bonnie

Séjour de 1 nuit en juillet 2023

10/10 Excellent

Michele

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté et personnel et service
Very friendly staff and clean property
Séjour de 1 nuit en juillet 2023
Réponse de Jonathan Andre le 11 juil. 2023
Michele,Thank you for taking the time to rate us 5 out of 5! I am glad you found the staff to be friendly and everything clean. We look forward to welcoming you again!Hospitably,

10/10 Excellent

Kim

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Property was clean and plenty of free parking.
Séjour de 2 nuits en juin 2023
Réponse de Jonathan Andre le 11 juil. 2023
Kim,I am glad you found the hotel to be clean and didn't have any issues with parking. Please come back and see us again the next time your travels take you to the Macon area. Hospitably,

10/10 Excellent

Gregg, Loveland

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice place. Good value
Séjour de 1 nuit en juin 2023
Réponse de Jonathan Andre le 11 juil. 2023
Gregg, Thanks for the 5 out of 5! Glad you found our hotel to be a good value for you. Please come see us again!

4/10 Médiocre

Jon

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
When I arrived I was ignored by the front desk while she was on her personal cell phone. Then when she final started to help me she said I didn’t have a reservation only to find out that I was already checked in. They checked someone else into my prepaid room. After resolving that they tried to tell me that I didn’t book a room with a king bed even tho I should her that I did. All she kept saying is that I booked through a 3 rd party and that what I get. At one point she actually shushed me and said she needed to think. It took a lot out of me dealing with her. For being a so called high end hotel they should have staff that can handle themselves better. I understand that this may have been a lot to deal with but they should be able to defuse the situation instead of escalating it.
Séjour de 3 nuits en juin 2023

10/10 Excellent

Toneal

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
😃
Séjour de 1 nuit en juin 2023
Réponse de Jonathan Andre le 12 juin 2023
Toneal,Thank you for the 5 out of 5! We hope you come and see us again soon!Hospitably

10/10 Excellent

Kayce

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The location was great. A/C worked well. Staff was great. If you are going to a Mercer Sporting event. This is the place to stay.
Séjour de 1 nuit en mai 2023
Réponse de Jonathan Andre le 12 juin 2023
Kayce,Thanks for the great review! We appreciate you staying with us and look forward to hosting you again!

10/10 Excellent

Charles

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was good
Séjour de 1 nuit en mai 2023
Réponse de Jonathan Andre le 12 juin 2023
Charles,Thanks for taking the time to give us a 5 out of 5 on Expedia! We look forward to you visiting us again!Hospitably

8/10 Bien

sandra

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mercer Graduation Weekend
Kind of pricey for an average room. Had to book for 2 nights they didnt allow just one night stay. Had a problem with billing. Reserved 2 rooms and upon check in was charged for 3 rooms. Cost of room was put on hold on my account. It did get straighten out within 3 days.
Séjour de 2 nuits en mai 2023
Réponse de Jonathan Andre le 12 juin 2023
Sandra,I apologize for the issues you had during your graduation visit. We do have different booking and cancellation policies during graduation (and Homecoming) due to the high demand. I am glad we were able to get everything straightened out for you and again apologize for the inconvenience.

10/10 Excellent

Michel

Séjour de 1 nuit en mai 2023
Réponse de Jonathan Andre le 12 juin 2023
Michel,Thank you for taking the time to rate us 5 out of 5 on Travelocity! Please come back and see us again soon!Hospitably,

8/10 Bien

Dieu V

Séjour de 1 nuit en avril 2023

10/10 Excellent

Lisa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mars 2023

2/10 Horrible

Johnny

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service
The hotel was extremely noisy and felt as if it was overcrowded or booked by noise. Could not sleep at all. Guest above my room we’re running back and forth all night. The a/c fan would not stay on to help with the noise and when it did turn on it had a whining noise too. The staff upon check in obviously didn’t want to be there and that was first impression. The staff who checked us out with two bags of candy and deck of cards ($16?????) was very nice. Hotel room was clean!!!
Séjour de 1 nuit en mars 2023
Réponse de Jonathan Andre le 21 mars 2023
Johnny,I am so sorry that you did not enjoy your recent stay with us. We would have been happy to look at moving you to a different room or asking the guests above you to be a little more quiet. Unfortunately, we cannot always know what is going on in rooms to help keep things quiet, but we can definitely help if the issue is brought to our attention. Again, I do apologize for the issues you had while you were here.Hospitably,

10/10 Excellent

Cassandra, Conyers

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Outstanding
Séjour de 1 nuit en mars 2023
Réponse de Jonathan Andre le 21 mars 2023
Thank you for taking the time to take the time and rate your outstanding stay a 5 out of 5! We appreciate it Cassandra!

10/10 Excellent

Cornelius

Séjour de 1 nuit en février 2023
Réponse de Jonathan Andre le 21 mars 2023
Cornelius,Thanks for giving us 5 out of 5! We appreciate the feedback!

10/10 Excellent

Rhonda

Séjour de 1 nuit en février 2023
Réponse de Jonathan Andre le 21 mars 2023
Thank you for taking the time to rate us 5 out of 5 Rhonda! We appreciate it!

10/10 Excellent

dexter

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Breakfast was awesome. Cant wait to return. Thank you so much
Séjour de 2 nuits en février 2023
Réponse de Jonathan Andre le 24 févr. 2023
Dexter,Thanks for staying with us! I am glad you enjoyed your breakfast while you were here. We look forward to your return!Hospitably,

8/10 Bien

Alison

Voyage en famille
Les points forts : Propreté et personnel et service
The bathroom had only one light over the sink and was too dark in the shower. There was almost no counter space to put make-up or shaving stuff as the area around the sink was very small. The $40 "incidentals" fee that is placed on your account is ridiculous. I don't think I would stay here again.
Séjour de 1 nuit en février 2023
Réponse de Jonathan Andre le 24 févr. 2023
Alison, It sounds like you were in a handicapped accessible room which does have less space on the vanity. I am sorry you did not have enough space for all of your items. Please make sure to ask for a standard room the next time you visit us. In order to allow our guests to charge things from the restaurant or Pantry to their rooms, we must establish credit at check in. If you do not charge anything to your room, the 40 goes back directly to your card. Please do give us another try and visit us again!Hospitably,

4/10 Médiocre

Caron

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
The beds were hard, room floor borders were dusty, shower corners moldy, shower curtain smelled sour, and price way too high considering the consolation of the room.
Séjour de 2 nuits en janvier 2023
Réponse de Jonathan Andre le 24 févr. 2023
I am sorry you found some issues with your room. I can assure you that this is not the norm. All of the shower curtains and liners in the hotel were recently replaced so they are all now brand new! Please come back and give us another try!Hospitably,