3 restaurants servant le petit-déjeuner, spécialités Cuisine italienne

Avis sur Steigenberger Resort Achti

5 out of 5
Steigenberger Resort Achti
Khaled Ben Walid St, East Bank, Luxor

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 200 avis sur 382." "
Note des voyageurs de 8 (Bien), d’après 118 avis sur 382." "
Note des voyageurs de 6 (Satisfaisant), d’après 34 avis sur 382." "
Note des voyageurs de 4 (Médiocre), d’après 20 avis sur 382." "
Note des voyageurs de 2 (Horrible), d’après 10 avis sur 382." "

9,0/10

Propreté

8,8/10

Personnel et service

8,8/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

6/10 Satisfaisant

bedour

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en mars 2024
Réponse de Ahmed le 31 mars 2024
Dear valued guest,Thank you very much for your valuable comments. We are deeply sorry for any unpleasant experience gained.We are particularly very care to study and working hardly to improve this points were raised on your mentioned review.We are looking to hear from you more details about your late low evaluation to take it in our consideration.It was valuable for us to consider in upgrading and maintain our level of service delivery. Rest assure that we are seriously taken over all your valued comments and notes in consideration to lead our staff to cover it and fulfill it professionally.The entire Steigenberger Resort Achti's Team is looking forward to welcome you every time in Luxor city. We are all optimistically ready to fulfill your needs at the utmost satisfactory level. Best regards,

4/10 Médiocre

Edmon

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Normally we booked this 5stars hotel for relaxing and to be calmed, but our last night the hôtel management booked the garden for wedding,Soo Noisy until around midnight!! Mean we have to still wake until the wedding is finished to sleep 😪 Dommage beacouse the hotel it's very good but when we are in vacation we need relaxing ...
Séjour de 2 nuits en avril 2023
Réponse de Front Office le 7 mai 2023
Dear valued guest,Thank you very much for your valuable comments. We are deeply sorry for any unpleasant experience gained.We are particularly very care to study and working hardly to improve this points were raised on your mentioned review.It was valuable for us to consider in upgrading and maintain our level of service delivery. Rest assure that we are seriously taken over all your valued comments and notes in consideration to lead our staff to cover it and fulfill it professionally.The entire Steigenberger Resort Achti's Team is looking forward to welcome you every time in Luxor city. We are all optimistically ready to fulfill your needs at the utmost satisfactory level. Best regards,

4/10 Médiocre

Alessandro

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements
Emplacement a l'écart du centre ville. Propreté a revoir. personnel pas a l'écoute des clients
Réponse de Ahmed le 17 mars 2023
Cher invité apprécié,Merci beaucoup pour vos précieux commentaires.Nous sommes profondément désolés pour toute expérience désagréable acquise.Nous sommes particulièrement attentifs à étudier et à travailler dur pour améliorer ces points soulevés lors de votre examen mentionné.Il était précieux pour nous d'en tenir compte dans la mise à niveau et le maintien de notre niveau de prestation de services.Soyez assuré que nous prenons au sérieux tous vos commentaires et notes précieux en considération pour amener notre personnel à le couvrir et à le remplir de manière professionnelle.Toute l'équipe du Steigenberger Resort Achti se réjouit de vous accueillir à chaque fois dans la ville de Louxor.Nous sommes tous prêts à répondre avec optimisme à vos besoins au niveau le plus satisfaisant.Cordialement,

10/10 Excellent

Bruno

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfait
Parfait
Séjour de 3 nuits en décembre 2022

8/10 Bien

Muriel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2022
Réponse de Morsi Mostafa le 2 déc. 2022
Dear Valued GuestIt is our pleasure to receive this positive feedback, these reviews shared with our team to motivate them more.We wish to host you soon.Thank you

10/10 Excellent

Adeline

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It’s proximity to the Nile River makes it most relaxing, with an amazing view.
Séjour de 3 nuits en novembre 2022
Réponse de Morsi Mostafa le 2 déc. 2022
Dear Valued GuestIt is our pleasure to receive this positive feedback, these reviews shared with our team to motivate them more.We wish to host you soon.Thank you

10/10 Excellent

Devina

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Very plaisant stay ! Everything was great : staff, the place, the room, the view.. Thanks a lot again for having us in your hotel.
Réponse de Morsi Mostafa le 2 déc. 2022
Dear Valued GuestIt is our pleasure to receive this positive feedback, these reviews shared with our team to motivate them more.We wish to host you soon.Thank you

10/10 Excellent

Nathalie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour excellent
Très bel hôtel, chambre très confortable, buffet petit déjeuner excellent, service en bord de piscine tres bien. Personnel tres accueillant
Séjour de 2 nuits en août 2022
Réponse de Morsi le 2 sept. 2022
Cher invité, Merci pour votre récent séjour avec nous. Nous savons que vous avez de nombreuses options lorsque vous choisissez où séjourner dans la ville de Louxor. Le fait que vous choisissiez le Steigenberger Resort Achti est un honneur pour nous. Nous espérons sincèrement que vous avez apprécié votre séjour et que vous reviendrez! Votre avis positif est une forte motivation encourageant notre personnel à déployer des efforts supplémentaires pour conserver et même dépasser vos attentes lors des prochains séjours. Nous nous efforçons de rendre l'expérience au Steigenberger Resort Achti inoubliable. Au plaisir de vous accueillir à nouveau bientôt. Merci,

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien . A refaire !!!
Très bien situé face au Nil avec une piscine chauffée. P'tit dej très varié. Merci a tous
Séjour de 1 nuit en janvier 2022
Réponse de Rooms Division Manager le 3 févr. 2022
Cher invité, Merci d'avoir choisi le Steigenberger Resort Achti-Luxor pour votre séjour. L'engagement envers le service et la satisfaction des clients est notre principale préoccupation. Notre équipe a essayé d'anticiper vos besoins, recevoir ce commentaire très positif est très apprécié et continue de prolonger nos efforts continus. Encore une fois, merci de rester avec nous lors de votre visite à Louxor et nous vous invitons à nous inclure dans vos projets futurs lorsque vous visiterez à nouveau cette région. Au plaisir de vous accueillir à nouveau bientôt. Merci,

8/10 Bien

moise

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon service et bien placé
Séjour de 2 nuits en décembre 2021
Réponse de Rooms Division Manager le 3 févr. 2022
Cher invité, Merci d'avoir choisi le Steigenberger Resort Achti-Luxor pour votre séjour. L'engagement envers le service et la satisfaction des clients est notre principale préoccupation. Notre équipe a essayé d'anticiper vos besoins, recevoir ce commentaire très positif est très apprécié et continue de prolonger nos efforts continus. Encore une fois, merci de rester avec nous lors de votre visite à Louxor et nous vous invitons à nous inclure dans vos projets futurs lorsque vous visiterez à nouveau cette région. Au plaisir de vous accueillir à nouveau bientôt. Merci,

10/10 Excellent

magali

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bon accueil et efficace Bien situé vue sur le Nil et proximité de nombreux restaurants Chambre propre et équipements neufs
Séjour de 2 nuits en septembre 2021
Réponse de Rooms Division Manager le 20 sept. 2021
Cher invité, Salutations du Steigenberger Resort Achti-Luxor pour votre bien-être et votre famille respectueuse et décente. Steigenberger Resort Achti et son équipe souhaitent vous remercier pour vos aimables paroles, nous apprécions vraiment d'avoir pris le temps d'écrire une si belle critique sur Expedia Partner Central. Nous servons tous nos clients avec une attitude professionnelle accompagnée d'une joie qui vient du cœur dans tous nos points de vente ; nous avons partagé vos belles paroles avec tous nos associés. Recevoir de telles critiques, cela nous donne un facteur de motivation pour atteindre l'excellence. Nous, ici au Steigenberger Resort Achti-Luxor, espérons sincèrement que vous avez ramené à la maison des moments mémorables de votre séjour dans notre complexe et nous espérons que nous aurons le plaisir de vous accueillir très bientôt, vous et les membres de votre famille. Cordialement, Steigenberger Resort Achti Luxor Management

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice and relaxing stay
We had a very peaceful stay in this very pleasant hotel, compared to a hectic Luxor city. All the team was very friendly and helpful they deserve their 5* rating.
Séjour de 2 nuits en mai 2021
Réponse de Morsi Mostafa le 19 mai 2021
Dear valued guest, Greetings from Steigenberger Resort Achti-Luxor for your good-self & your decent respectful family. Steigenberger Resort Achti and its team would like to thank you for your nice words we truly appreciate taking the time to write such a nice review on Expedia Partner Central. We serve all of our Guests with professional attitude accompanied by joy that comes from the heart in all our outlets; we have shared your nice words with all our associates. To receive such reviews, it gives us a motivational factor to achieve excellence. We here at Steigenberger Resort Achti-Luxor sincerely hope that you took home memorable moments of your stay at our Resort and we hope that we will have the pleasure of welcoming you and your decent family members back home very soon. Best regards, Steigenberger Resort Achti Luxor Management

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Jardin donnant sur le Nil et vue magnifique sur la montagne.
Séjour de 7 nuits en décembre 2018

8/10 Bien

thierry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
tres peu de clients tres bel hotel bien situé nourriture très moyenne heureusement restos tres sympas dans les environs ( the lantern super )
Séjour de 17 nuits en février 2018

8/10 Bien

frederic , courbevoie

Les points forts : Propreté, personnel et service, confort de la chambre
vue sur le nil
bonjour , j'ai particulièrement apprécié la politesse et le professionnalisme du personnel , que ce soit en salle , à la réception , ou à l'abord des 2 piscines .

8/10 Bien

Annette, Paris

Les points forts : Propreté et confort de la chambre
Hôtel en bord du Nile
Séjours de 2 nuits avec enfants en bungalow donnant sur la piscine intérieure.

10/10 Excellent

Miserez, Porrentruy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Au bord du Nil
Séjour des plus agréables et sans danger

8/10 Bien

Bertrand, Hauts-De-Seine, France

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Sheration Luxor
hôtel fonctionnel, en face du Nil et en principe assez calme. Personnel agréable.Bon buffet au petit déjeuner et le soir. Grande piscine agréable donnant sur le Nil. Belle vue dégagée sur Nil (suivant chambres ou du bord de piscine ou restaurant) A recommander Les moins: piscine: certains jours, gaz d'échappements et bruit moteurs de bateaux hôtels /croisières amarrés à 50 m personnel du comptoir de réception très aimable mais pas toujours efficace pour des voyageurs individuels: organisation de transports par ex

10/10 Excellent

Karen, Paris, France

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hôtel, service first-class!
Tout était vraiment genial! Super!!

10/10 Excellent

??

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Mustafa El Ganzory le 12 avr. 2024
Dear valued guest,It is always a pleasure having you with us in Steigenberger Resort Achti, and I greatly appreciate you taking the time to share your review! It’s such a pleasure to read your positive comments and kind words. I am delighted that you enjoyed all aspects of your stay and that our team managed to make your stay comfortable and enjoyable. We are very much looking forward to welcoming you soon.Best regards,

10/10 Excellent

Kevin

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was well-maintained, clean, and spacious. The main restaurant had good options. The bar was nice for afternoon snacks and drinks.
Séjour de 3 nuits en mars 2024
Réponse de Ahmed le 31 mars 2024
Dear valued Guest,Thank you for your recent stay with us. We know that you have many options when choosing where to stay in Luxor city, The Fact that you choose Steigenberger Resort Achti is an honor to us.We sincerely hope you enjoyed your stay and will come back again!Your positive review is a strong motivation encouraging our staff to spend extra effort to retain and even exceed your expectations on coming stays.We strive to make the experience at Steigenberger Resort Achti one you will remember forever. Looking forward to welcoming you again soon.Thank you,

10/10 Excellent

Maki

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice reception staff, good breakfast and cleanliness.
Séjour de 1 nuit en février 2024
Réponse de Mustafa El Ganzory le 25 févr. 2024
Dear Maki,Thank you very much for taking the time to write your feedback and to share your positive impressions.It has been an absolute pleasure having you with us during your precious holidays.We are very delighted to know that you enjoyed your stay with us in our resort.Looking forward to seeing and welcoming you again at Steigenberger Resort Achti, “your Home away from Home” in Egypt.Thanks and Kind Regards,

10/10 Excellent

Ehab, Maple Grove

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Magnificent view of the nile. Very relaxing and incredibly nice staff. Try not to book excursions through the travel agent on site as I found them more expensive than others. I definitely recommend the hot air balloon at dawn trip.
Séjour de 2 nuits en janvier 2024
Réponse de Mustafa El Ganzory le 25 févr. 2024
Dear Ehab,Thank you very much for your valued time that you spent to share with us your feedback about your recent experience at STEIGENBERGER Resort Achti. We are so delighted to know that you enjoyed your holiday with us and the efforts of our team exceeded your expectations. Looking forward to welcoming you again soon to “your home away from home “in Egypt. Thanks and kind regards,

10/10 Excellent

Erick

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
NICE
Séjour de 4 nuits en janvier 2024
Réponse de Mustafa El Ganzory le 25 févr. 2024
Dear Erick,Thank you very much for taking the time to write your feedback and to share your positive impressions.It has been an absolute pleasure having you with us during your precious holidays.We are very delighted to know that you enjoyed your stay with us in our resort.Looking forward to seeing and welcoming you again at Steigenberger Resort Achti, “your Home away from Home” in Egypt.Thanks and Kind Regards,

10/10 Excellent

L

Séjour de 3 nuits en décembre 2023
Réponse de Mustafa El Ganzory le 14 janv. 2024
Dear L,Thank you very much for taking the time to write your feedback and to share your positive impressions.It has been an absolute pleasure having you with us during your precious holidays.We are very delighted to know that you enjoyed your stay with us in our resort.Looking forward to seeing and welcoming you again at Steigenberger Resort Achti, “your Home away from Home” in Egypt.Thanks and Kind Regards,

10/10 Excellent

Masao

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Mustafa El Ganzory le 14 janv. 2024
Dear Masao,Thank you very much for taking the time to write your feedback and to share your positive impressions.It has been an absolute pleasure having you with us during your precious holidays.We are very delighted to know that you enjoyed your stay with us in our resort.Looking forward to seeing and welcoming you again at Steigenberger Resort Achti, “your Home away from Home” in Egypt.Thanks and Kind Regards,

4/10 Médiocre

Fion

Séjour de 3 nuits en décembre 2023
Réponse de Mustafa El Ganzory le 25 févr. 2024
Dear Fion,Warm greetings from the STEIGENBERGER Resort Achti team and thank you for your comments. I apologize that we were unable to meet your expectations. we are always dedicated to improving our services.Looking forward to welcoming you back again and serve you better

10/10 Excellent

Razin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent staff and hospitality!!
Séjour de 3 nuits en décembre 2023
Réponse de Mustafa El Ganzory le 14 janv. 2024
Dear Razin,Thank you very much for taking the time to write your feedback and to share your positive impressions.It has been an absolute pleasure having you with us during your precious holidays.We are very delighted to know that you enjoyed your stay with us in our resort.Looking forward to seeing and welcoming you again at Steigenberger Resort Achti, “your Home away from Home” in Egypt.Thanks and Kind Regards,

6/10 Satisfaisant

Laura, Orange

Les points forts : Propreté et personnel et service
Large property with Nile views. 3 restaurants and 2 pools. However, the "heated pool" was the same temp as the unheated one, wifi didn't reach my room so I had to go to the pool lobby to use the internet. The staff insisted the wifi was fine... Don't think I'd stay there again for the price.
Séjour de 6 nuits en décembre 2023
Réponse de Mustafa El Ganzory le 16 déc. 2023
Dear Laura,Warm greetings from the STEIGENBERGER Resort Achti team and thank you for your comments. I apologize for any inconvenience during your visit and that we were unable to meet your expectations. Your comments have been discussed as we are always dedicated to improving our services.

10/10 Excellent

Haley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
My stay was only for a night, but it was wonderful! The staff was more than helpful and so incredibly kind. I arrived a little before check in and was happy to grab lunch and wait, but they went above and beyond and got me in my room early. They could probably tell I was quite tired. This was my first trip to Luxor, but I have no doubt I will be checking in here again!
Séjour de 1 nuit en décembre 2023
Réponse de Mustafa El Ganzory le 5 déc. 2023
Dear Haley,Thank you very much for your valued time that you spent to share with us your feedback about your recent experience at STEIGENBERGER Resort Achti. We are so delighted to know that you enjoyed your holiday with us and the efforts of our team exceeded your high expectations. Looking forward to welcoming you again soon to “your home away from home “in Egypt. Thanks and kind regards,

2/10 Horrible

Mario

Séjour de 4 nuits en octobre 2023
Réponse de Mustafa El Ganzory le 2 déc. 2023
Dear Mario,Warm greetings from the STEIGENBERGER Resort Achti team and thank you for your comments. I apologize for any inconvenience during your visit and that we were unable to meet your expectations. Your comments have been discussed as we are always dedicated to improving our services.Looking forward to welcome you back for a better stay in our beautiful resort.

8/10 Bien

Gardy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great. One thing I would recommend, is to advise the cleaning staff to double check before walking in the room. We forgot to put the do not disturb sign. Before we knew it, the cleaning guy was walking in our room.
Séjour de 3 nuits en octobre 2023
Réponse de Mustafa El Ganzory le 7 nov. 2023
Dear Gardy, Thank you very much for your valued time that you spent to share with us your feedback about your recent experience at STEIGENBERGER Resort Achti. We are so delighted to know that you enjoyed your holiday with us and the efforts of our team exceeded your high expectations. Regarding to your comments kindly note that we shared all the mentioned points with the concerned departments to make sure to take the proper actions.Looking forward to welcoming you again soon to “your home away from home “in Egypt. Thanks and kind regards,

10/10 Excellent

Latchman

Séjour de 2 nuits en octobre 2023
Réponse de Mustafa El Ganzory le 7 nov. 2023
Dear Latchman,Thank you very much for taking the time to write your feedback on Booking site and to share your positive impressions.It has been an absolute pleasure having you with us during your precious holidays.We are very delighted to know that you enjoyed your stay with us in our resort.Looking forward to seeing and welcoming you again at Steigenberger Resort Achti, “your Home away from Home” in Egypt.

10/10 Excellent

Anders

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Highly recommended
The hotel is very clean and the staffs are very friendly. The hotel manager helped us when we needed some help.
Séjour de 2 nuits en septembre 2023
Réponse de Ahmed le 25 sept. 2023
Dear valued Guest,Thank you for your recent stay with us. We know that you have many options when choosing where to stay in Luxor city, The Fact that you choose Steigenberger Resort Achti is an honor to us.We sincerely hope you enjoyed your stay and will come back again!Your positive review is a strong motivation encouraging our staff to spend extra effort to retain and even exceed your expectations on coming stays.We strive to make the experience at Steigenberger Resort Achti one you will remember forever. Looking forward to welcoming you again soon.Thank you,

10/10 Excellent

stefano

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Molto superiore alle aspettative.
Séjour de 4 nuits en septembre 2023
Réponse de Ahmed le 25 sept. 2023
Caro stimato ospite,Allo Steigenberger Resort Achti-Luxor consideriamo i nostri ospiti come una famiglia!Sappiamo che hai molte altre opzioni quando scegli dove alloggiare nella città di Luxor. Il fatto che abbiate scelto lo Steigenberger Resort Achti è per noi un grande onore.Ci auguriamo sinceramente che ti sia piaciuto il tuo soggiorno e che tornerai di nuovo!Distinti saluti,

4/10 Médiocre

Marcia

Les points forts : Propreté
Les points faibles : Personnel et service
Decepcionante!
Considerando ser um hotel 5 estrelas, a experiência foi muito decepcionante. Já fiquei em outros hoteis da rede e esse fica muito abaixo da média. Quarto antigo, média, internet não funcionava no quarto, TV sem conexão de internet, comida ruim e com preços altos considerando a média local ( o restaurante de comida árabe era correto), chave sempre com problema. Não recomendo!
Séjour de 2 nuits en septembre 2023
Réponse de Ahmed le 25 sept. 2023
Prezado convidado,Muito obrigado por seus valiosos comentários.Lamentamos profundamente qualquer experiência desagradável adquirida.Temos particularmente o cuidado de estudar e trabalhar arduamente para melhorar estes pontos levantados na sua revisão mencionada.Foi valioso considerarmos a atualização e a manutenção do nosso nível de prestação de serviços.Tenha certeza de que levamos a sério todos os seus valiosos comentários e notas em consideração para levar nossa equipe a cobri-los e cumpri-los profissionalmente.Toda a equipe do Steigenberger Resort Achti está ansiosa para recebê-lo sempre na cidade de Luxor.Estamos todos otimistas e prontos para atender às suas necessidades no nível mais satisfatório.Atenciosamente,

10/10 Excellent

Michael

Séjour de 2 nuits en août 2023
Réponse de Ahmed le 25 sept. 2023
Dear valued guest,At Steigenberger Resort Achti-Luxor we consider our guests like family!We know that you have many other options when choosing where to stay in Luxor city. The fact that you chose Steigenberger Resort Achti is a great honor for us.We sincerely hope you enjoyed your stay and will come back again! Best Regards,

8/10 Bien

Anuj

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en août 2023
Réponse de Ahmed le 25 sept. 2023
Dear valued guest,At Steigenberger Resort Achti-Luxor we consider our guests like family!We know that you have many other options when choosing where to stay in Luxor city. The fact that you chose Steigenberger Resort Achti is a great honor for us.We sincerely hope you enjoyed your stay and will come back again! Best Regards,

10/10 Excellent

Karen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The location and views are stunning, service excellent and great value for money. Pool is lovely by the Nile. Highly recommend
Réponse de Front Office le 26 juil. 2023
Dear valued guest,Greetings from Steigenberger Resort Achti-Luxor,Steigenberger Resort Achti's team would like to thank you for your honest fair review, we truly appreciate taking the time to write such a nice review.We serve all of our Guests with professional attitude accompanied by joy that comes from the heart in all our outlets; we have shared your nice words with all our associates.To receive such reviews, it gives us a motivational factor to achieve excellence and maintain our performance to meet our guests’ expectations and needs.As well your valued comments are highly considerable.We here at Steigenberger Resort Achti-Luxor sincerely hope that you took home memorable moments of your stay at our Resort and we hope that we will have the pleasure of welcoming you back in your home away from home very soon. Best regards,

10/10 Excellent

J.P., Frankfurt am Main

Séjour de 1 nuit en juillet 2023

10/10 Excellent

J.P., Frankfurt am Main

Séjour de 1 nuit en juillet 2023

10/10 Excellent

Maria

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great hotel, beautiful decor and facilities. Loved the safety aspects the hotel adopts with gates outside which allows tourists to wander around without all the harassment. The addition. Of a small shopping mall within the safety confines of the hotel grounds was very much appreciated. The staff of the hotel could not have been more accommodating. The restaurants etc were all excellent we would absolutely recommend this hotel to anyone
Réponse de Front Office le 23 juil. 2023
Dear Valued Guest,Thank you for choosing the Steigenberger Resort Achti-Luxor for your stay. Commitment to service and guest satisfaction is our main concern.Our team have tried to anticipate your needs, receiving this very much positive comment is highly appreciated and retain extending our continuous effort. Once Again thank you for staying with us during your visit to Luxor city, and we invite you to include us in your future plans when you visit this area again.Looking forward to welcoming you again soon.Thank you,

10/10 Excellent

Leilani

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovely hotel and staff were polite and respectful. The grounds were well maintained and the pools were nice. Food for breakfast and dinner for half board were good. Luxor was too hot when we visited recently so it was nice to have a place to just chill out at the spaciaous big airconditioned lounge after tours. Resort felt safe. The only thing i find hilarious was, when people check-in and are shown the room, the door access card doesn't work and then wait for a while for them to go down sort it out, and for this type of hotel, i find that crazy. And i noticed it happened to other hotel guests too. Very strange and don't understand why they would allow it (?tipping purposes?). Otherwise, we had a lovely stay and would recommend this hotel.
Séjour de 3 nuits en juin 2023
Réponse de Front Office le 13 juin 2023
Dear valued guest,Greetings from Steigenberger Resort Achti-Luxor,Steigenberger Resort Achti's team would like to thank you for your honest fair review, we truly appreciate taking the time to write such a nice review.We serve all of our Guests with professional attitude accompanied by joy that comes from the heart in all our outlets; we have shared your nice words with all our associates.To receive such reviews, it gives us a motivational factor to achieve excellence and maintain our performance to meet our guests’ expectations and needs.As well your valued comments are highly considerable.We here at Steigenberger Resort Achti-Luxor sincerely hope that you took home memorable moments of your stay at our Resort and we hope that we will have the pleasure of welcoming you back in your home away from home very soon. Best regards,

8/10 Bien

Edward

Voyage en famille
Les points forts : Propreté
This is the nice located praportie. On front of the Nile river. Hotel had a gate and was close to public axes which was providing a extra security. Staff was freandly and polite. Down part was that they couldn't speak English well ( eaven front desk ). Rooms where outdated. Overall was a good experiance.
Séjour de 2 nuits en juin 2023
Réponse de Front Office le 9 juin 2023
Dear valued guest,At Steigenberger Resort Achti-Luxor we consider our guests like family!We know that you have many other options when choosing where to stay in Luxor city. The fact that you chose Steigenberger Resort Achti is a great honor for us.We sincerely hope you enjoyed your stay and will come back again! Best Regards,

8/10 Bien

Freddy, San Ramón

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Un excelente hotel . Lo único que diría que no me satisfizo fue su desayuno . Excelente variedad pero en productos preparados casi ningún sabor !!! Yo lo demás incluyendo la localización excelente !
Séjour de 2 nuits en mai 2023
Réponse de Front Office le 23 mai 2023
Estimado invitado,Gracias por su reciente estancia con nosotros. Sabemos que tiene muchas opciones a la hora de elegir dónde alojarse en la ciudad de Luxor. El hecho de que elija Steigenberger Resort Achti es un honor para nosotros.¡Esperamos sinceramente que haya disfrutado de su estadía y que regrese nuevamente!Su revisión positiva es una fuerte motivación que alienta a nuestro personal a hacer un esfuerzo adicional para retener e incluso superar sus expectativas en las próximas estadías.Nos esforzamos para que la experiencia en Steigenberger Resort Achti sea una que recordará para siempre.Esperando darle la bienvenida de nuevo pronto.Gracias,

6/10 Satisfaisant

Alireza

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
It took us half an hour to check in, very slow staff The room needs renovation, old linens Food was good Restaurant staff were too lasy cleaning the tables so we had to walk around 15 min to find a clean table to sit and eat
Séjour de 1 nuit en mai 2023
Réponse de Front Office le 9 juin 2023
Dear valued guest,Thank you very much for your valuable comments. We are deeply sorry for any unpleasant experience gained.We are particularly very care to study and working hardly to improve this points were raised on your mentioned review.It was valuable for us to consider in upgrading and maintain our level of service delivery. Rest assure that we are seriously taken over all your valued comments and notes in consideration to lead our staff to cover it and fulfill it professionally.The entire Steigenberger Resort Achti's Team is looking forward to welcome you every time in Luxor city. We are all optimistically ready to fulfill your needs at the utmost satisfactory level. Best regards,

8/10 Bien

Scotty

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great resort with beautiful garden right on the Nile. Lots of good facilities and friendly staff. Some small items like power points and electrical appliances are outdated, there is a ferry dock next door which had a running diesel engine all day on one day. It spoils the pool area - don’t know what, if anything the hotel could do about that though.
Séjour de 1 nuit en mai 2023
Réponse de Front Office le 16 mai 2023
Dear valued guest,Greetings from Steigenberger Resort Achti-Luxor,Steigenberger Resort Achti's team would like to thank you for your honest fair review, we truly appreciate taking the time to write such a nice review.We serve all of our Guests with professional attitude accompanied by joy that comes from the heart in all our outlets; we have shared your nice words with all our associates.To receive such reviews, it gives us a motivational factor to achieve excellence and maintain our performance to meet our guests’ expectations and needs.As well your valued comments are highly considerable.We here at Steigenberger Resort Achti-Luxor sincerely hope that you took home memorable moments of your stay at our Resort and we hope that we will have the pleasure of welcoming you back in your home away from home very soon. Best regards,

8/10 Bien

Joshua

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Insane Value
After bouncing around city to city and having a less than stellar room in a cruise ship, Steigenberger Resort Achti was like an oasis. Very reasonably priced, a comfortable bed, and a really quite tasty breakfast buffet with a view that will stay with you the rest of your life. Best breakfast spread I've ever had at a hotel. In the States, hotels that are twice the price give you everything half the quality of Achti. My only complaint is it feels a little too secluded. I know that sounds silly considering it's called a "resort." But it just kind of felt like I was stuck buying what the hotel was selling.
Séjour de 2 nuits en mai 2023
Réponse de Front Office le 14 mai 2023
Dear Valued Guest,Thank you for choosing the Steigenberger Resort Achti-Luxor for your stay. Commitment to service and guest satisfaction is our main concern.Our team have tried to anticipate your needs, receiving this very much positive comment is highly appreciated and retain extending our continuous effort. Once Again thank you for staying with us during your visit to Luxor city, and we invite you to include us in your future plans when you visit this area again.Looking forward to welcoming you again soon.Thank you,

8/10 Bien

José Carlos

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Total falta de profissionalismo
Hotel muito bom, vista incrível e atendimento muito bom, a única coisa que tenho a criticar foi o momento em que solicitei um táxi para me levar ao aeroporto, me cobraram 30 dólares e tive que aguentar um carro caindo aos pedaços e que ficou muito claro o esquema que tem na portaria com um suposto agenciador que é protegido pela recepção e que a única intenção é explorar o turista sem se preocupar com sua segurança e seu conforto, se a direção deste hotel for realmente seria é necessário que se tome uma providência a respeito.
Séjour de 2 nuits en avril 2023
Réponse de Front Office le 7 mai 2023
Caro hóspede valioso,Muito obrigado por seus valiosos comentários.Lamentamos profundamente qualquer experiência desagradável adquirida.Estamos particularmente muito preocupados em estudar e trabalhar arduamente para melhorar esses pontos levantados em sua revisão mencionada.Foi valioso para nós considerar a atualização e manter nosso nível de prestação de serviços.Tenha certeza de que levamos a sério todos os seus valiosos comentários e notas em consideração para levar nossa equipe a cobri-los e cumpri-los profissionalmente.Toda a equipe do Steigenberger Resort Achti está ansiosa para recebê-lo sempre na cidade de Luxor.Estamos todos otimistas prontos para atender às suas necessidades no nível mais satisfatório.Atenciosamente,

10/10 Excellent

Jean

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very accommodating with early check in (came in on night train from Cairo). Staff pleasant - shops around the hotel grounds had shopkeepers that weren’t pushy which was unusual for our experience in Egypt.
Séjour de 4 nuits en avril 2023
Réponse de Front Office le 7 mai 2023
Dear valued Guest,Thank you for your recent stay with us. We know that you have many options when choosing where to stay in Luxor city, The Fact that you choose Steigenberger Resort Achti is an honor to us.We sincerely hope you enjoyed your stay and will come back again!Your positive review is a strong motivation encouraging our staff to spend extra effort to retain and even exceed your expectations on coming stays.We strive to make the experience at Steigenberger Resort Achti one you will remember forever. Looking forward to welcoming you again soon.Thank you,