Avis
8,6
Excellent
9,0/10
Propreté
8,8/10
Personnel et service
8,8/10
Équipements
8,4/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
21 mars 2024
Les points forts : Propreté et personnel et service
Séjour de 3 nuits en mars 2024
Réponse de Ahmed le 31 mars 2024
Dear valued guest,Thank you very much for your valuable comments. We are deeply sorry for any unpleasant experience gained.We are particularly very care to study and working hardly to improve this points were raised on your mentioned review.We are looking to hear from you more details about your late low evaluation to take it in our consideration.It was valuable for us to consider in upgrading and maintain our level of service delivery. Rest assure that we are seriously taken over all your valued comments and notes in consideration to lead our staff to cover it and fulfill it professionally.The entire Steigenberger Resort Achti's Team is looking forward to welcome you every time in Luxor city. We are all optimistically ready to fulfill your needs at the utmost satisfactory level. Best regards,
4/10 Médiocre
Edmon
Voyage en famille
29 avr. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Edmon
Séjour de 2 nuits en avril 2023
Réponse de Front Office le 7 mai 2023
Dear valued guest,Thank you very much for your valuable comments. We are deeply sorry for any unpleasant experience gained.We are particularly very care to study and working hardly to improve this points were raised on your mentioned review.It was valuable for us to consider in upgrading and maintain our level of service delivery. Rest assure that we are seriously taken over all your valued comments and notes in consideration to lead our staff to cover it and fulfill it professionally.The entire Steigenberger Resort Achti's Team is looking forward to welcome you every time in Luxor city. We are all optimistically ready to fulfill your needs at the utmost satisfactory level. Best regards,
4/10 Médiocre
Alessandro
Voyage en famille
20 févr. 2023
Les points faibles : Propreté, personnel et service, équipements
Alessandro
Réponse de Ahmed le 17 mars 2023
Cher invité apprécié,Merci beaucoup pour vos précieux commentaires.Nous sommes profondément désolés pour toute expérience désagréable acquise.Nous sommes particulièrement attentifs à étudier et à travailler dur pour améliorer ces points soulevés lors de votre examen mentionné.Il était précieux pour nous d'en tenir compte dans la mise à niveau et le maintien de notre niveau de prestation de services.Soyez assuré que nous prenons au sérieux tous vos commentaires et notes précieux en considération pour amener notre personnel à le couvrir et à le remplir de manière professionnelle.Toute l'équipe du Steigenberger Resort Achti se réjouit de vous accueillir à chaque fois dans la ville de Louxor.Nous sommes tous prêts à répondre avec optimisme à vos besoins au niveau le plus satisfaisant.Cordialement,
10/10 Excellent
Bruno
Voyage en groupe
16 déc. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfait
Bruno
Séjour de 3 nuits en décembre 2022
8/10 Bien
Muriel
21 nov. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Muriel
Séjour de 1 nuit en novembre 2022
Réponse de Morsi Mostafa le 2 déc. 2022
Dear Valued GuestIt is our pleasure to receive this positive feedback, these reviews shared with our team to motivate them more.We wish to host you soon.Thank you
10/10 Excellent
Adeline
15 nov. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Adeline
Séjour de 3 nuits en novembre 2022
Réponse de Morsi Mostafa le 2 déc. 2022
Dear Valued GuestIt is our pleasure to receive this positive feedback, these reviews shared with our team to motivate them more.We wish to host you soon.Thank you
10/10 Excellent
Devina
Voyage en couple
6 nov. 2022
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Devina
Réponse de Morsi Mostafa le 2 déc. 2022
Dear Valued GuestIt is our pleasure to receive this positive feedback, these reviews shared with our team to motivate them more.We wish to host you soon.Thank you
10/10 Excellent
Nathalie
Voyage en famille
19 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour excellent
Nathalie
Séjour de 2 nuits en août 2022
Réponse de Morsi le 2 sept. 2022
Cher invité, Merci pour votre récent séjour avec nous. Nous savons que vous avez de nombreuses options lorsque vous choisissez où séjourner dans la ville de Louxor. Le fait que vous choisissiez le Steigenberger Resort Achti est un honneur pour nous. Nous espérons sincèrement que vous avez apprécié votre séjour et que vous reviendrez! Votre avis positif est une forte motivation encourageant notre personnel à déployer des efforts supplémentaires pour conserver et même dépasser vos attentes lors des prochains séjours. Nous nous efforçons de rendre l'expérience au Steigenberger Resort Achti inoubliable. Au plaisir de vous accueillir à nouveau bientôt. Merci,
10/10 Excellent
Voyageur vérifié
Voyage d’affaires
27 janv. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien . A refaire !!!
Voyageur vérifié
Séjour de 1 nuit en janvier 2022
Réponse de Rooms Division Manager le 3 févr. 2022
Cher invité,
Merci d'avoir choisi le Steigenberger Resort Achti-Luxor pour votre séjour. L'engagement envers le service et la satisfaction des clients est notre principale préoccupation.
Notre équipe a essayé d'anticiper vos besoins, recevoir ce commentaire très positif est très apprécié et continue de prolonger nos efforts continus.
Encore une fois, merci de rester avec nous lors de votre visite à Louxor et nous vous invitons à nous inclure dans vos projets futurs lorsque vous visiterez à nouveau cette région.
Au plaisir de vous accueillir à nouveau bientôt.
Merci,
8/10 Bien
moise
Voyage en famille
29 déc. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
moise
Séjour de 2 nuits en décembre 2021
Réponse de Rooms Division Manager le 3 févr. 2022
Cher invité,
Merci d'avoir choisi le Steigenberger Resort Achti-Luxor pour votre séjour. L'engagement envers le service et la satisfaction des clients est notre principale préoccupation.
Notre équipe a essayé d'anticiper vos besoins, recevoir ce commentaire très positif est très apprécié et continue de prolonger nos efforts continus.
Encore une fois, merci de rester avec nous lors de votre visite à Louxor et nous vous invitons à nous inclure dans vos projets futurs lorsque vous visiterez à nouveau cette région.
Au plaisir de vous accueillir à nouveau bientôt.
Merci,
10/10 Excellent
magali
Voyage en groupe
12 sept. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
magali
Séjour de 2 nuits en septembre 2021
Réponse de Rooms Division Manager le 20 sept. 2021
Cher invité,
Salutations du Steigenberger Resort Achti-Luxor pour votre bien-être et votre famille respectueuse et décente.
Steigenberger Resort Achti et son équipe souhaitent vous remercier pour vos aimables paroles, nous apprécions vraiment d'avoir pris le temps d'écrire une si belle critique sur Expedia Partner Central.
Nous servons tous nos clients avec une attitude professionnelle accompagnée d'une joie qui vient du cœur dans tous nos points de vente ; nous avons partagé vos belles paroles avec tous nos associés.
Recevoir de telles critiques, cela nous donne un facteur de motivation pour atteindre l'excellence.
Nous, ici au Steigenberger Resort Achti-Luxor, espérons sincèrement que vous avez ramené à la maison des moments mémorables de votre séjour dans notre complexe et nous espérons que nous aurons le plaisir de vous accueillir très bientôt, vous et les membres de votre famille.
Cordialement,
Steigenberger Resort Achti Luxor Management
10/10 Excellent
Voyageur vérifié
19 mai 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice and relaxing stay
Voyageur vérifié
Séjour de 2 nuits en mai 2021
Réponse de Morsi Mostafa le 19 mai 2021
Dear valued guest, Greetings from Steigenberger Resort Achti-Luxor for your good-self & your decent respectful family. Steigenberger Resort Achti and its team would like to thank you for your nice words we truly appreciate taking the time to write such a nice review on Expedia Partner Central. We serve all of our Guests with professional attitude accompanied by joy that comes from the heart in all our outlets; we have shared your nice words with all our associates. To receive such reviews, it gives us a motivational factor to achieve excellence. We here at Steigenberger Resort Achti-Luxor sincerely hope that you took home memorable moments of your stay at our Resort and we hope that we will have the pleasure of welcoming you and your decent family members back home very soon. Best regards, Steigenberger Resort Achti Luxor Management
8/10 Bien
Voyageur vérifié
27 déc. 2018
Les points forts : Propreté, personnel et service, confort de la chambre
Voyageur vérifié
Séjour de 7 nuits en décembre 2018
8/10 Bien
thierry
18 mars 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
thierry
Séjour de 17 nuits en février 2018
8/10 Bien
frederic , courbevoie
26 févr. 2016
Les points forts : Propreté, personnel et service, confort de la chambre
vue sur le nil
frederic
8/10 Bien
Annette, Paris
2 mars 2015
Les points forts : Propreté et confort de la chambre
Hôtel en bord du Nile
Annette
10/10 Excellent
Miserez, Porrentruy
14 déc. 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Au bord du Nil
Miserez
8/10 Bien
Bertrand, Hauts-De-Seine, France
7 oct. 2012
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Sheration Luxor
Bertrand
10/10 Excellent
Karen, Paris, France
20 mai 2010
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hôtel, service first-class!
Karen
10/10 Excellent
??
11 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
??
Séjour de 2 nuits en avril 2024
Réponse de Mustafa El Ganzory le 12 avr. 2024
Dear valued guest,It is always a pleasure having you with us in Steigenberger Resort Achti, and I greatly appreciate you taking the time to share your review! It’s such a pleasure to read your positive comments and kind words. I am delighted that you enjoyed all aspects of your stay and that our team managed to make your stay comfortable and enjoyable. We are very much looking forward to welcoming you soon.Best regards,
10/10 Excellent
Kevin
Voyage en famille avec de jeunes enfants
17 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kevin
Séjour de 3 nuits en mars 2024
Réponse de Ahmed le 31 mars 2024
Dear valued Guest,Thank you for your recent stay with us. We know that you have many options when choosing where to stay in Luxor city, The Fact that you choose Steigenberger Resort Achti is an honor to us.We sincerely hope you enjoyed your stay and will come back again!Your positive review is a strong motivation encouraging our staff to spend extra effort to retain and even exceed your expectations on coming stays.We strive to make the experience at Steigenberger Resort Achti one you will remember forever. Looking forward to welcoming you again soon.Thank you,
10/10 Excellent
Maki
Voyage en groupe
25 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maki
Séjour de 1 nuit en février 2024
Réponse de Mustafa El Ganzory le 25 févr. 2024
Dear Maki,Thank you very much for taking the time to write your feedback and to share your positive impressions.It has been an absolute pleasure having you with us during your precious holidays.We are very delighted to know that you enjoyed your stay with us in our resort.Looking forward to seeing and welcoming you again at Steigenberger Resort Achti, “your Home away from Home” in Egypt.Thanks and Kind Regards,
10/10 Excellent
Ehab, Maple Grove
Voyage en famille
19 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ehab
Séjour de 2 nuits en janvier 2024
Réponse de Mustafa El Ganzory le 25 févr. 2024
Dear Ehab,Thank you very much for your valued time that you spent to share with us your feedback about your recent experience at STEIGENBERGER Resort Achti. We are so delighted to know that you enjoyed your holiday with us and the efforts of our team exceeded your expectations. Looking forward to welcoming you again soon to “your home away from home “in Egypt. Thanks and kind regards,
10/10 Excellent
Erick
Voyage en couple
29 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Erick
Séjour de 4 nuits en janvier 2024
Réponse de Mustafa El Ganzory le 25 févr. 2024
Dear Erick,Thank you very much for taking the time to write your feedback and to share your positive impressions.It has been an absolute pleasure having you with us during your precious holidays.We are very delighted to know that you enjoyed your stay with us in our resort.Looking forward to seeing and welcoming you again at Steigenberger Resort Achti, “your Home away from Home” in Egypt.Thanks and Kind Regards,
10/10 Excellent
L
3 janv. 2024
L
Séjour de 3 nuits en décembre 2023
Réponse de Mustafa El Ganzory le 14 janv. 2024
Dear L,Thank you very much for taking the time to write your feedback and to share your positive impressions.It has been an absolute pleasure having you with us during your precious holidays.We are very delighted to know that you enjoyed your stay with us in our resort.Looking forward to seeing and welcoming you again at Steigenberger Resort Achti, “your Home away from Home” in Egypt.Thanks and Kind Regards,
10/10 Excellent
Masao
2 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Masao
Séjour de 1 nuit en décembre 2023
Réponse de Mustafa El Ganzory le 14 janv. 2024
Dear Masao,Thank you very much for taking the time to write your feedback and to share your positive impressions.It has been an absolute pleasure having you with us during your precious holidays.We are very delighted to know that you enjoyed your stay with us in our resort.Looking forward to seeing and welcoming you again at Steigenberger Resort Achti, “your Home away from Home” in Egypt.Thanks and Kind Regards,
4/10 Médiocre
Fion
28 déc. 2023
Fion
Séjour de 3 nuits en décembre 2023
Réponse de Mustafa El Ganzory le 25 févr. 2024
Dear Fion,Warm greetings from the STEIGENBERGER Resort Achti team and thank you for your comments. I apologize that we were unable to meet your expectations. we are always dedicated to improving our services.Looking forward to welcoming you back again and serve you better
10/10 Excellent
Razin
23 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Razin
Séjour de 3 nuits en décembre 2023
Réponse de Mustafa El Ganzory le 14 janv. 2024
Dear Razin,Thank you very much for taking the time to write your feedback and to share your positive impressions.It has been an absolute pleasure having you with us during your precious holidays.We are very delighted to know that you enjoyed your stay with us in our resort.Looking forward to seeing and welcoming you again at Steigenberger Resort Achti, “your Home away from Home” in Egypt.Thanks and Kind Regards,
6/10 Satisfaisant
Laura, Orange
7 déc. 2023
Les points forts : Propreté et personnel et service
Laura
Séjour de 6 nuits en décembre 2023
Réponse de Mustafa El Ganzory le 16 déc. 2023
Dear Laura,Warm greetings from the STEIGENBERGER Resort Achti team and thank you for your comments. I apologize for any inconvenience during your visit and that we were unable to meet your expectations. Your comments have been discussed as we are always dedicated to improving our services.
10/10 Excellent
Haley
5 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Haley
Séjour de 1 nuit en décembre 2023
Réponse de Mustafa El Ganzory le 5 déc. 2023
Dear Haley,Thank you very much for your valued time that you spent to share with us your feedback about your recent experience at STEIGENBERGER Resort Achti. We are so delighted to know that you enjoyed your holiday with us and the efforts of our team exceeded your high expectations. Looking forward to welcoming you again soon to “your home away from home “in Egypt. Thanks and kind regards,
2/10 Horrible
Mario
16 nov. 2023
Mario
Séjour de 4 nuits en octobre 2023
Réponse de Mustafa El Ganzory le 2 déc. 2023
Dear Mario,Warm greetings from the STEIGENBERGER Resort Achti team and thank you for your comments. I apologize for any inconvenience during your visit and that we were unable to meet your expectations. Your comments have been discussed as we are always dedicated to improving our services.Looking forward to welcome you back for a better stay in our beautiful resort.
8/10 Bien
Gardy
Voyage en couple
26 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gardy
Séjour de 3 nuits en octobre 2023
Réponse de Mustafa El Ganzory le 7 nov. 2023
Dear Gardy, Thank you very much for your valued time that you spent to share with us your feedback about your recent experience at STEIGENBERGER Resort Achti. We are so delighted to know that you enjoyed your holiday with us and the efforts of our team exceeded your high expectations. Regarding to your comments kindly note that we shared all the mentioned points with the concerned departments to make sure to take the proper actions.Looking forward to welcoming you again soon to “your home away from home “in Egypt. Thanks and kind regards,
10/10 Excellent
Latchman
6 oct. 2023
Latchman
Séjour de 2 nuits en octobre 2023
Réponse de Mustafa El Ganzory le 7 nov. 2023
Dear Latchman,Thank you very much for taking the time to write your feedback on Booking site and to share your positive impressions.It has been an absolute pleasure having you with us during your precious holidays.We are very delighted to know that you enjoyed your stay with us in our resort.Looking forward to seeing and welcoming you again at Steigenberger Resort Achti, “your Home away from Home” in Egypt.
10/10 Excellent
Anders
Voyage en famille
24 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Highly recommended
Anders
Séjour de 2 nuits en septembre 2023
Réponse de Ahmed le 25 sept. 2023
Dear valued Guest,Thank you for your recent stay with us. We know that you have many options when choosing where to stay in Luxor city, The Fact that you choose Steigenberger Resort Achti is an honor to us.We sincerely hope you enjoyed your stay and will come back again!Your positive review is a strong motivation encouraging our staff to spend extra effort to retain and even exceed your expectations on coming stays.We strive to make the experience at Steigenberger Resort Achti one you will remember forever. Looking forward to welcoming you again soon.Thank you,
10/10 Excellent
stefano
Voyage en famille
24 sept. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
stefano
Séjour de 4 nuits en septembre 2023
Réponse de Ahmed le 25 sept. 2023
Caro stimato ospite,Allo Steigenberger Resort Achti-Luxor consideriamo i nostri ospiti come una famiglia!Sappiamo che hai molte altre opzioni quando scegli dove alloggiare nella città di Luxor. Il fatto che abbiate scelto lo Steigenberger Resort Achti è per noi un grande onore.Ci auguriamo sinceramente che ti sia piaciuto il tuo soggiorno e che tornerai di nuovo!Distinti saluti,
4/10 Médiocre
Marcia
20 sept. 2023
Les points forts : Propreté
Les points faibles : Personnel et service
Decepcionante!
Marcia
Séjour de 2 nuits en septembre 2023
Réponse de Ahmed le 25 sept. 2023
Prezado convidado,Muito obrigado por seus valiosos comentários.Lamentamos profundamente qualquer experiência desagradável adquirida.Temos particularmente o cuidado de estudar e trabalhar arduamente para melhorar estes pontos levantados na sua revisão mencionada.Foi valioso considerarmos a atualização e a manutenção do nosso nível de prestação de serviços.Tenha certeza de que levamos a sério todos os seus valiosos comentários e notas em consideração para levar nossa equipe a cobri-los e cumpri-los profissionalmente.Toda a equipe do Steigenberger Resort Achti está ansiosa para recebê-lo sempre na cidade de Luxor.Estamos todos otimistas e prontos para atender às suas necessidades no nível mais satisfatório.Atenciosamente,
10/10 Excellent
Michael
23 août 2023
Michael
Séjour de 2 nuits en août 2023
Réponse de Ahmed le 25 sept. 2023
Dear valued guest,At Steigenberger Resort Achti-Luxor we consider our guests like family!We know that you have many other options when choosing where to stay in Luxor city. The fact that you chose Steigenberger Resort Achti is a great honor for us.We sincerely hope you enjoyed your stay and will come back again! Best Regards,
8/10 Bien
Anuj
12 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Anuj
Séjour de 2 nuits en août 2023
Réponse de Ahmed le 25 sept. 2023
Dear valued guest,At Steigenberger Resort Achti-Luxor we consider our guests like family!We know that you have many other options when choosing where to stay in Luxor city. The fact that you chose Steigenberger Resort Achti is a great honor for us.We sincerely hope you enjoyed your stay and will come back again! Best Regards,
10/10 Excellent
Karen
Voyage en famille
26 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Karen
Réponse de Front Office le 26 juil. 2023
Dear valued guest,Greetings from Steigenberger Resort Achti-Luxor,Steigenberger Resort Achti's team would like to thank you for your honest fair review, we truly appreciate taking the time to write such a nice review.We serve all of our Guests with professional attitude accompanied by joy that comes from the heart in all our outlets; we have shared your nice words with all our associates.To receive such reviews, it gives us a motivational factor to achieve excellence and maintain our performance to meet our guests’ expectations and needs.As well your valued comments are highly considerable.We here at Steigenberger Resort Achti-Luxor sincerely hope that you took home memorable moments of your stay at our Resort and we hope that we will have the pleasure of welcoming you back in your home away from home very soon. Best regards,
10/10 Excellent
J.P., Frankfurt am Main
14 juil. 2023
J.P.
Séjour de 1 nuit en juillet 2023
10/10 Excellent
J.P., Frankfurt am Main
13 juil. 2023
J.P.
Séjour de 1 nuit en juillet 2023
10/10 Excellent
Maria
Voyage en famille
12 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Maria
Réponse de Front Office le 23 juil. 2023
Dear Valued Guest,Thank you for choosing the Steigenberger Resort Achti-Luxor for your stay. Commitment to service and guest satisfaction is our main concern.Our team have tried to anticipate your needs, receiving this very much positive comment is highly appreciated and retain extending our continuous effort. Once Again thank you for staying with us during your visit to Luxor city, and we invite you to include us in your future plans when you visit this area again.Looking forward to welcoming you again soon.Thank you,
10/10 Excellent
Leilani
13 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Leilani
Séjour de 3 nuits en juin 2023
Réponse de Front Office le 13 juin 2023
Dear valued guest,Greetings from Steigenberger Resort Achti-Luxor,Steigenberger Resort Achti's team would like to thank you for your honest fair review, we truly appreciate taking the time to write such a nice review.We serve all of our Guests with professional attitude accompanied by joy that comes from the heart in all our outlets; we have shared your nice words with all our associates.To receive such reviews, it gives us a motivational factor to achieve excellence and maintain our performance to meet our guests’ expectations and needs.As well your valued comments are highly considerable.We here at Steigenberger Resort Achti-Luxor sincerely hope that you took home memorable moments of your stay at our Resort and we hope that we will have the pleasure of welcoming you back in your home away from home very soon. Best regards,
8/10 Bien
Edward
Voyage en famille
4 juin 2023
Les points forts : Propreté
Edward
Séjour de 2 nuits en juin 2023
Réponse de Front Office le 9 juin 2023
Dear valued guest,At Steigenberger Resort Achti-Luxor we consider our guests like family!We know that you have many other options when choosing where to stay in Luxor city. The fact that you chose Steigenberger Resort Achti is a great honor for us.We sincerely hope you enjoyed your stay and will come back again! Best Regards,
8/10 Bien
Freddy, San Ramón
Voyage en couple
20 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Freddy
Séjour de 2 nuits en mai 2023
Réponse de Front Office le 23 mai 2023
Estimado invitado,Gracias por su reciente estancia con nosotros. Sabemos que tiene muchas opciones a la hora de elegir dónde alojarse en la ciudad de Luxor. El hecho de que elija Steigenberger Resort Achti es un honor para nosotros.¡Esperamos sinceramente que haya disfrutado de su estadía y que regrese nuevamente!Su revisión positiva es una fuerte motivación que alienta a nuestro personal a hacer un esfuerzo adicional para retener e incluso superar sus expectativas en las próximas estadías.Nos esforzamos para que la experiencia en Steigenberger Resort Achti sea una que recordará para siempre.Esperando darle la bienvenida de nuevo pronto.Gracias,
6/10 Satisfaisant
Alireza
17 mai 2023
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Alireza
Séjour de 1 nuit en mai 2023
Réponse de Front Office le 9 juin 2023
Dear valued guest,Thank you very much for your valuable comments. We are deeply sorry for any unpleasant experience gained.We are particularly very care to study and working hardly to improve this points were raised on your mentioned review.It was valuable for us to consider in upgrading and maintain our level of service delivery. Rest assure that we are seriously taken over all your valued comments and notes in consideration to lead our staff to cover it and fulfill it professionally.The entire Steigenberger Resort Achti's Team is looking forward to welcome you every time in Luxor city. We are all optimistically ready to fulfill your needs at the utmost satisfactory level. Best regards,
8/10 Bien
Scotty
Voyage en couple
16 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Scotty
Séjour de 1 nuit en mai 2023
Réponse de Front Office le 16 mai 2023
Dear valued guest,Greetings from Steigenberger Resort Achti-Luxor,Steigenberger Resort Achti's team would like to thank you for your honest fair review, we truly appreciate taking the time to write such a nice review.We serve all of our Guests with professional attitude accompanied by joy that comes from the heart in all our outlets; we have shared your nice words with all our associates.To receive such reviews, it gives us a motivational factor to achieve excellence and maintain our performance to meet our guests’ expectations and needs.As well your valued comments are highly considerable.We here at Steigenberger Resort Achti-Luxor sincerely hope that you took home memorable moments of your stay at our Resort and we hope that we will have the pleasure of welcoming you back in your home away from home very soon. Best regards,
8/10 Bien
Joshua
9 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Insane Value
Joshua
Séjour de 2 nuits en mai 2023
Réponse de Front Office le 14 mai 2023
Dear Valued Guest,Thank you for choosing the Steigenberger Resort Achti-Luxor for your stay. Commitment to service and guest satisfaction is our main concern.Our team have tried to anticipate your needs, receiving this very much positive comment is highly appreciated and retain extending our continuous effort. Once Again thank you for staying with us during your visit to Luxor city, and we invite you to include us in your future plans when you visit this area again.Looking forward to welcoming you again soon.Thank you,
8/10 Bien
José Carlos
16 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Total falta de profissionalismo
José Carlos
Séjour de 2 nuits en avril 2023
Réponse de Front Office le 7 mai 2023
Caro hóspede valioso,Muito obrigado por seus valiosos comentários.Lamentamos profundamente qualquer experiência desagradável adquirida.Estamos particularmente muito preocupados em estudar e trabalhar arduamente para melhorar esses pontos levantados em sua revisão mencionada.Foi valioso para nós considerar a atualização e manter nosso nível de prestação de serviços.Tenha certeza de que levamos a sério todos os seus valiosos comentários e notas em consideração para levar nossa equipe a cobri-los e cumpri-los profissionalmente.Toda a equipe do Steigenberger Resort Achti está ansiosa para recebê-lo sempre na cidade de Luxor.Estamos todos otimistas prontos para atender às suas necessidades no nível mais satisfatório.Atenciosamente,
10/10 Excellent
Jean
Voyage en famille
16 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jean
Séjour de 4 nuits en avril 2023
Réponse de Front Office le 7 mai 2023
Dear valued Guest,Thank you for your recent stay with us. We know that you have many options when choosing where to stay in Luxor city, The Fact that you choose Steigenberger Resort Achti is an honor to us.We sincerely hope you enjoyed your stay and will come back again!Your positive review is a strong motivation encouraging our staff to spend extra effort to retain and even exceed your expectations on coming stays.We strive to make the experience at Steigenberger Resort Achti one you will remember forever. Looking forward to welcoming you again soon.Thank you,