Avis
9,4
Exceptionnel
9,6/10
Propreté
9,8/10
Personnel et service
9,2/10
Équipements
9,4/10
Infrastructures et conditions de l’hébergement
9,2/10
Écoresponsabilité
Avis
Voyage en couple
7 janv. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de Dina le 20 janv. 2024
Dearest Roseline, We really appreciate you taking the time to give us a nice review. The economy room, as written also in the description, is our entry-level room.It's equipped with all the amenities necessary for our guests' comfort. We invite you to consider reserving our standard or superior rooms for more spacious area on your next visit We wish you all the very best and we send you our Warmest Regards, Globus Urban Staff
10/10 Excellent
Michel
17 nov. 2023
Michel
Séjour de 1 nuit en novembre 2023
Réponse de Reuben- Guest Relations Manager le 18 nov. 2023
Dear Mr Michel,we really appreciate you left a review regarding your stay at Globus Urban Hotel, that means a lot for us.We also would like to thank you of the high score you left on Hotels.com that means you stay with us has been memorable and very pleasant.We hope to welcoming in the next future Best Regards
10/10 Excellent
Louise
Voyage en groupe
18 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Louise
Séjour de 4 nuits en septembre 2023
Réponse de Kera le 20 sept. 2023
Dear Louise,Thank you for taking the time to share your experience at Globus Urban Hotel.We're so happy to know that we met your expectations. Our staff's main goal is making sure our guests feel happy and comfortable during their entire stay with us and we are so thrilled to know that, once again, we reached our goal. We can't wait to have the chance to welcome you again in the next future,Sending you our best regards,Kera
8/10 Bien
Voyageur vérifié
1 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en août 2023
Réponse de Reuben- Guest Relations Manager le 3 sept. 2023
Dear Guest ,Thank you for your feedback!We're glad to know that you enjoyed your overall stay at Globus Urban Hotel!We're looking forward in welcoming you again in the next future,Our best regards
10/10 Excellent
Jules-Aimé
Voyage en famille
26 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jules-Aimé
Séjour de 4 nuits en août 2023
Réponse de Reuben - Guest Relations Manager le 28 août 2023
Dear Jules Aimé,Thank you for your feedback!We're glad to know that you enjoyed your overall stay at Globus Urban Hotel!We're looking forward in welcoming you again in the next future,Our best regards
10/10 Excellent
Morgan
6 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Morgan
Séjour de 4 nuits en juillet 2023
Réponse de Reuben- Guest Relations Manager le 8 août 2023
Dear Morgan ,Thank you for sharing such a lovely review.We're very happy to know that our staff helped you during your stay and also we're glad to hear that you enjoyed the hotel's rooms and breakfast! We're looking forward to welcome you again in the next future,Our warmest regards
10/10 Excellent
Marc
Voyage en groupe
19 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marc
Séjour de 2 nuits en juillet 2023
Réponse de Reuben - Guest Relation Manager le 20 juil. 2023
Dear Marc ,Thank you for taking the time to share your experience with us! We're glad to know that you had such a lovely stay. Thank you for writing down nice words regarding our staff, the rooms and the breakfast. We hope to have the chance to welcome you again in the next future :) Our warmest regard
10/10 Excellent
MATTHIEU
Voyage en couple
19 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
MATTHIEU
Séjour de 3 nuits en avril 2023
Réponse de Reuben- Guest Relation Manager le 20 avr. 2023
Dear Matthieu ,We are over the moon you have been able to take the time to share such lovely review :)))We are delighted that you enjoyed your stay Globus Urban Hotel. It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You experience a great stay with us ;) t We hope to have the pleasure of welcoming you back very soon. Warm regards. Reuben Guests Relations Manager
10/10 Excellent
Eve
26 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Eve
Séjour de 7 nuits en mars 2023
Réponse de Reuben - Guest Relation Manager le 28 mars 2023
Dear Eve ,We are over the moon you have been able to take the time to share such lovely review :)))We are delighted that you enjoyed your stay Globus Urban Hotel. It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You experience a great stay with us ;) We hope to have the pleasure of welcoming you back very soon. Warm regards.
10/10 Excellent
Maya
8 mars 2023
Maya
Séjour de 2 nuits en mars 2023
Réponse de Reuben- Guest Relations Manager le 10 mars 2023
Dear Maya ,We are over the moon you have been able to take the time to share such lovely review :)))We are delighted that you enjoyed your stay Globus Urban Hotel. It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You experience a great stay with us ;) We hope to have the pleasure of welcoming you back very soon. Warm regards.
10/10 Excellent
Katrine
Voyage en famille
2 mars 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Katrine
Séjour de 2 nuits en février 2023
Réponse de Reuben- Guest Relations Manager le 2 mars 2023
Dear Katrine ,We are over the moon you have been able to take the time to share such lovely review :)))We are delighted that you enjoyed your stay Globus Urban Hotel. It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You experience a great stay with us ;) We hope to have the pleasure of welcoming you back very soon. Warm regards.
10/10 Excellent
vanessa
Voyage en famille
31 déc. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
vanessa
Séjour de 1 nuit en décembre 2022
Réponse de Reuben - Guests Relations Manager le 2 janv. 2023
Dear Vanessa ,Thanks so much for taking the time to leave a review regarding your stay at Globus Urban Hotel. We really appreciate the nice words regarding the staff from the front desk team to the breakfast team the main goal of both teams are to give to our guest one of their best experience they ever had during their visit in Florence. We're looking forward for your next stay Best Regards
10/10 Excellent
Jean-Jacques
24 déc. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
CHARMANT HÔTEL
Jean-Jacques
Séjour de 4 nuits en décembre 2022
Réponse de Reuben- Guest Relation Manager le 24 déc. 2022
Dear jean Jacques ,Thanks so much for taking the time to leave a review regarding your stay at Globus Urban Hotel. We're really glad that your stay has been pleasant.We would like to thank you for the nice words regarding the staff who give all their best to give to our guests the best experience during their visit in Florence, for the location as you mention is one point of strength of the hotel because in only few minutes by walk you can arrive in all the main touristic spots.We're looking forward of your next stay Best Regards
10/10 Excellent
JIYOON
13 nov. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
JIYOON
Séjour de 2 nuits en novembre 2022
10/10 Excellent
Marie
Voyage en famille
29 oct. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Exceptionnel
Marie
Séjour de 2 nuits en octobre 2022
Réponse de Reuben Guests Relations Manager le 29 oct. 2022
Dear Marie ,Thanks so much for taking the time to leave a review regarding your stay at Globus Urban Hotel. We're really glad that your fifth stay with us has been really pleasant, that means a lot for us.We would like to thank you for such nice words regarding all the teams from the front desk team to the room cleaning team they do their best to give to our guest the best stay during their visit in Florence.We're looking forward to welcoming you again Best Regards
10/10 Excellent
Voyageur vérifié
Voyage en famille
28 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Je recommande cet hôtel
Voyageur vérifié
Séjour de 2 nuits en août 2022
Réponse de Reuben - Guest Relation Manager le 28 août 2022
Dear Guest ,Thanks so much for taking the time to leave such kind words Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel.Regarding the front desk staff in general thank you so much for such nice words the team main goal is give to our guest the best experience ever during their stay in Florence.We would like to thank you for such nice words regarding the room we're glad that you really like it so much.Regarding the air conditiong system we're truly apologise you had issues with that during your stay, we solved it but we always take note of it and lawys working to solving that issues every sigle day.Regarding the proces of the garage we tak note for your words and we try to negociate to the nearest garage to give to our guest a discount for our gues We're looking forward for your next stay Best Regards
10/10 Excellent
Marco
Voyage en famille
13 août 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marco
Séjour de 2 nuits en août 2022
Réponse de Reuben- Guest Relations Manager le 13 août 2022
Dear Marco,Thanks so much for taking the time to leave such kind words Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. Regarding the style of the room we really glad that you like so much the room wants to reflect the urban life of the city and the chaotic life of the Florentines.
As you mentioned the staff kindness they are very helpful to give to our guest the best experience during their visit in Florence.
We're looking forward for your next stay
Best regards
10/10 Excellent
Beatrice Céline
Voyage en couple
28 juin 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beatrice Céline
Séjour de 4 nuits en juin 2022
Réponse de Reuben- Guest Relations Manager le 29 juin 2022
Dear Beatrice Celine ,Thanks so much for taking the time to leave such kind words Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. We are happy to read that your stay was so great and made such a positive impact . Regarding the location of the hotel is one of his point of strength because in only few minutes you can arrive in all the Florentine attractions only by walk. We're looking forward for your next Stay Best Regards
10/10 Excellent
Jennifer
Voyage en groupe
10 mai 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jennifer
Séjour de 4 nuits en mai 2022
Réponse de Reuben- Guest Relations Manager le 10 mai 2022
Dear Jennifer ,Thanks so much for taking the time to leave such kind words Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. It is nice to know that you were satisfied with our staff, the breakfast service complementaries and also we really appreciate you really like the modern and urban style of the hotel . We are happy to read that the service provided by the team was so great and made such a positive impact to your stay. We're looking forward for your next Stay Best Regards
8/10 Bien
Olivier
3 avr. 2022
Olivier
Séjour de 4 nuits en mars 2022
Réponse de Reuben Guest Relation Manager le 14 avr. 2022
Dear Oliver Thanks so much for taking the time to leave such kind words Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. It is nice to know that you were satisfied with our staff, breakfast service. We are happy to read that the service provided by the team was so great and made such a positive impact to your stay. We love to give all the information and suggestions a guest may need to enjoy our beautiful city. We're looking forward for your next Stay Best Regards
10/10 Excellent
Luca
Voyage en couple
27 févr. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Luca
Séjour de 4 nuits en février 2022
Réponse de Giovanni - Front Desk Agent le 28 févr. 2022
Dear Luca,
thank You for Your great feedback!!!!
We are really happy that You enjoyed Your stay with us.
It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence.
We look forward to welcoming you back in future.
Warmest regards
10/10 Excellent
Renaud
1 janv. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Renaud
Séjour de 4 nuits en décembre 2021
Réponse de Giovanni - Front Desk Agent le 4 janv. 2022
Dear Renaud,
thank You for Your great feedback!!!!
We are really happy that You enjoyed Your stay with us.
It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence.
We look forward to welcoming you back in future.
Warmest regards
8/10 Bien
Edoardo
31 oct. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
très satisfaisant
Edoardo
Séjour de 1 nuit en octobre 2021
Réponse de Giovanni - Front Desk Agent le 2 nov. 2021
Dear Edoardo,
thank You for Your great feedback!!!!
We are really happy that You enjoyed Your stay with us.
It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence.
We look forward to welcoming you back in future.
Warmest regards
8/10 Bien
vincent
16 sept. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
très bien placé
vincent
Séjour de 2 nuits en septembre 2021
Réponse de Giovanni - Front Desk Agent le 17 sept. 2021
Dear Vincent,
Thank You for taking time to share a review on your experience about your stay with us.
Your opinion is very important for our work and we are glad that you have appreciated the service and above all the hotel and its location.
Our Hotel is the perfect base to explore Florence and its historical center and promenade as both are in a walking distance.
We hope to have the pleasure of welcoming you back very soon.
Warm regards,
10/10 Excellent
Cedric
12 sept. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Cedric
Séjour de 1 nuit en septembre 2021
Réponse de Giovanni - Guest Relations Manager le 12 sept. 2021
Dear Cedric,
thank You for Your great feedback!!!!
We are really happy that You enjoyed Your stay with us.
It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence.
We look forward to welcoming you back in future.
Warmest regards
10/10 Excellent
Michel
Voyage en famille
18 août 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superbe , chaleureux et central
Michel
Séjour de 1 nuit en août 2021
Réponse de Giovanni - Front Desk Agent le 24 août 2021
Dear Michel,
thank You for taking the time to write Your amazing review.
We are pleased to hear that you have enjoyed your stay at our new refurbished TwentySix Studio Apartment and its privileged location allowing you to visit the city centre and San Lorenzo market within a few footstep. For sure the best solutions if You would like to experience a florentine stay in a cozy and modern studio but with all the hotel services; our staff will be always happy to assist You with the best suggestions, solutions or help.
We trust we will have the opportunity to welcome you back in the near future.
Kind regards,
8/10 Bien
Voyageur vérifié
Voyage en famille
10 août 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en août 2021
Réponse de Giovanni - Guest Relations Manager le 11 août 2021
Dear Guest,
thank You for Your great feedback!!!!
We are really happy that You enjoyed Your stay with us.
It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence.
We look forward to welcoming you back in future.
Warmest regards
10/10 Excellent
Michel
Voyage en famille
8 août 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Michel
Séjour de 3 nuits en août 2021
Réponse de Giovanni - Front Desk Agent le 9 août 2021
Dear Michel,
thank You for Your great feedback and for top score!!!!
We are really happy that You enjoyed Your stay with us.
It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence.
We look forward to welcoming you back in future.
Warmest regards
8/10 Bien
Arnaud
Voyage en famille
8 août 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tres bonne adresse en plein coeur du centre
Arnaud
Séjour de 6 nuits en juillet 2021
Réponse de Giovanni - Front Desk Agent le 9 août 2021
Dear Arnaud,
Thanks so much for taking the time to leave such kind words.
We are pleased to hear that you have enjoyed your stay at our new refurbished TwentySix Studio Apartment and its privileged location allowing you to visit the city centre and San Lorenzo market within a few footstep. For sure the best solutions if You would like to experience a florentine stay in a cozy and modern studio but with all the hotel services; our staff will be always happy to assist You with the best suggestions, solutions or help.
We look forward to welcoming you back in the hopefully not too distant future.
10/10 Excellent
Thierry
Voyage en famille
27 juil. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super séjour
Thierry
Séjour de 3 nuits en juillet 2021
Réponse de Giovanni - Front Desk Agent le 29 juil. 2021
Dear Thierry,
thank You for Your great feedback!!!!
We are really happy that You enjoyed Your stay with us.
It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence.
We look forward to welcoming you back in future.
Warmest regards
10/10 Excellent
marjorie
Voyage en famille
3 nov. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
marjorie
Séjour de 2 nuits en octobre 2020
10/10 Excellent
Voyageur vérifié
Voyage en couple
19 févr. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 5 nuits en février 2020
Réponse de Luca - Front desk agent le 21 févr. 2020
Dear Guest,
thank you for the time taken to write this fantastic review.
We are glad you had the possibility to enjoy all the services Hotel Globus offers for all the guests!
To hear that you would recommending as well as returning in the future is wonderful - we look forward to hopefully see you back with us very soon.
Kindest regards
10/10 Excellent
Voyageur vérifié
Voyage en famille
27 déc. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 4 nuits en décembre 2019
Réponse de Luca - Front desk agent le 27 déc. 2019
Dear Guest,
We thank you for your positive feedback.
We are glad to read that you have felt very comfortable with the new concept and urban design of Hotel Globus and that we have met your expectations.
We look forward to welcome you back.
Warm Regards
10/10 Excellent
Voyageur vérifié
24 nov. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en novembre 2019
Réponse de Jay - Front desk agent le 26 nov. 2019
Dear Guest,
thank you for giving us the top score!
We really appreciate that you loved your experience with us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
We look forward to welcoming you back in the hopefully not too distant future.
Kindest regards
Jay - Front desk agent
6/10 Satisfaisant
Grégory
18 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Problème réservation
Grégory
Séjour de 1 nuit en novembre 2019
Réponse de Jay - Front desk agent le 28 nov. 2019
Dear Mr Grègory,
We are really sorry to hear about your bad experience. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Thanks for letting us know about the problem, it help us a lot to improve more and more.
We remain at your disposal for any further question.
Kindest regards,
Jay - Front desk agent
10/10 Excellent
Gaulthier
13 nov. 2019
Gaulthier
Séjour de 4 nuits en novembre 2019
10/10 Excellent
Elisabeth
Voyage en famille
8 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pratique et charmant
Elisabeth
Séjour de 5 nuits en novembre 2019
Réponse de Anatoly le 8 nov. 2019
Dear Guest, Lovely to read once more, the recognition from our guests to our Hotel. Thank you so much for your very kind words. We are pleased that our location, close to the train station and the all the main attractions, the team service and facilities contributed to a comfortable and enjoyable stay. Looking forward to host you once again. Warmest regards
10/10 Excellent
Voyageur vérifié
24 oct. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 4 nuits en octobre 2019
Réponse de Jay - Front desk agent le 24 oct. 2019
Dear Guest,
Thank You for spending time to write us such as a wonderful review.
We are glad to hear that our location was just perfect for you.
We hope that we have the chance to welcome you back to us once again.
Kindest regards
Jay - Front desk agent
10/10 Excellent
Julie
10 sept. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Julie
Séjour de 2 nuits en septembre 2019
Réponse de David le 13 sept. 2019
Chère Julie,
merci de votre aimable commentaire et pour choisir Globus Urban Hotel.
Nous sommes ravis de savoir que vous avez passé un très agrèable séjour chez nous et que vous avez apprecié l'accueill du personnel (Luca, Nicola, Karen) et le petit déjeuner avec des produits de haute qualité.
Notre personnel fait toujours de son mieux pour garantir des prestations à la hauteur de vos attentes.
Nous ésperons de pouvoir vous accueillir de nouveau lors d’une prochaine visite à Florence.
Sincères Salutatons,
David - Guest relations manager
10/10 Excellent
Corinne
26 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hôtel moderne
Corinne
Séjour de 2 nuits en août 2019
Réponse de Giovanni - Guest Relations Manager le 26 août 2019
Dear Corinne,
We can't thanks enough for your kind review about Your stay with us, We are so happy to read Your words regarding the staff, we always do our best to make of your stay a memorable experience and your words encourage us to keep working hard :)))
We are thrilled You enjoyed our international buffet breakfast which offers a wide selection of products: from bread and fresh croissants, to muesli, waffel, pancake and more.
We hope to have the pleasure of welcoming you back very soon.
Warmest regards,
10/10 Excellent
FRANCK
16 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Florence ville d’art
FRANCK
Séjour de 6 nuits en août 2019
Réponse de Luca - Front desk agent le 22 août 2019
Dear Franck, Thank you very much for taking the time to share your experience. We are truly sorry if you couldn't enjoy at full the services offered by Globus Urban Hotel. As you mentioned, we had an inconvenient with few of our rooms, in fact we already took action for improving our services. We all hope to have the possibility to welcome you back at Hotel Globus during Your next stay in Florence. Kind Regards
10/10 Excellent
Voyageur vérifié
10 juil. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 4 nuits en juillet 2019
Réponse de Giovanni - Guest Relations Manager le 12 juil. 2019
Dear Guest,
thank You for Your great feedback!!!! We are really happy that You enjoyed Your stay with us.
It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence.
We look forward to welcoming you back in future.
Warmest regards
10/10 Excellent
Voyageur vérifié
Voyage en famille
28 mai 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en mai 2019
Réponse de Giovanni - Guest Relations Manager le 28 mai 2019
Dear Guest,
Thank you for taking the time to write and share your experiences about Your stay with us with this great review!!!!
As You wrote, Globus Urban Hotel is the perfect base to explore Florence and its historical center, museums and shopping streets as everything is in a walking distance.
Our team appreciates the time you have taken to write such a complimentary review of our property and staff and especially for your kind words about Nick. We will share this feedback with him and the rest of our staff. We hope to welcome you again soon.
Kindest regards,
6/10 Satisfaisant
Voyageur vérifié
2 mai 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en avril 2019
Réponse de Giovanni - Guest Relations Manager le 4 mai 2019
Dear Guest,
thank You for Your positive feedback.
We are really happy that You enjoyed Your stay with us.
It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence.
We look forward to welcoming you back in future.
Warmest regards
6/10 Satisfaisant
Kenta
Voyage en famille
28 mars 2024
Les points forts : Personnel et service
Kenta
Séjour de 2 nuits en mars 2024
10/10 Excellent
Sharon Rose
Voyage en groupe
27 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sharon Rose
Séjour de 2 nuits en mars 2024
Réponse de Aurora Guest Relations Manager le 28 mars 2024
Dear Sharon,Thank you immensely for sharing your wonderful experience at Globus Urban Hotel with the community. Your commendation for the over-and-beyond service provided by our staff warms our hearts and serves as a testament to our dedication to guest satisfaction.We are thrilled to hear that our hotel's location contributed to the convenience of your visit to Florence. Being just a moment's walk from the vibrant central market and the iconic cathedral allows our guests to immerse themselves in the city's rich culture and history effortlessly.It's always a pleasure to hear when our guests can explore the local treasures of Florence as conveniently as you did. Your seamless experience is exactly what we strive to provide at Globus Urban Hotel.We're looking forward to welcoming you back for another stay — perhaps for a leisurely exploration of the local Tuscan cuisine or to discover more hidden gems around the corner from our central location. Until then, if there's anything we can do to assist you in planning your next visit, please don't hesitate to reach out to me directly.Warm regards,AuroraGuest Relations ManagerGlobus Urban Hotel
4/10 Médiocre
Fein
Voyage en famille
26 mars 2024
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Fein
Séjour de 1 nuit en mars 2024
Réponse de Aurora-Responsabile delle Relazioni con gli Ospiti le 26 mars 2024
Gentilissima Fein,La ringrazio per aver condiviso la sua esperienza presso il Globus Urban Hotel di Firenze. Sono Aurora, la Responsabile delle Relazioni con gli Ospiti, e mi dispiace sinceramente apprendere delle problematiche riscontrate durante il suo soggiorno. Mi preme assicurarle che la qualità del riposo dei nostri ospiti e l'eccellenza del servizio sono prioritari per noi, e leggere che non siamo riusciti a soddisfare le sue aspettative ci offre l'opportunità per migliorare.Abbiamo già preso in considerazione il suo feedback relativo al frigorifero ed abbiamo già verificato e corretto il suo funzionamento.Mi preme altresì chiarire l'incomprensione riguardo il VIP access garantito ai nostri ospiti più distinti. La nostra intenzione è di far sentire ogni ospite speciale e valorizzato, e mi dispiace che lei abbia percepito un'attenzione inferiore alle sue aspettative. Questo ci spinge a rivedere le nostre procedure di accoglienza e faremo in modo che situazioni simili non si ripetano.Siamo grati per i suoi commenti sulla qualità della colazione, un aspetto del soggiorno che suscita orgoglio e costante impegno per noi.Speriamo di avere l'opportunità di riconquistare la sua fiducia in futuro, offrendole un'esperienza impeccabile che rispecchi l'alta reputazione del nostro hotel nel cuore di Firenze. Non esiti a contattarci al momento della sua prenotazione, così da poter personalizzare al meglio il suo prossimo soggiorno.La aspettiamo per un'esperienza che speriamo possa ridimensionare la sua recente visita e lasciarle ricordi positivi della nostra ospitalità.Cordiali saluti,
10/10 Excellent
Sergio
Voyage en famille
25 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sergio
Séjour de 1 nuit en mars 2024
Réponse de Urban Crew le 25 mars 2024
Dear Sergio,Thank you immensely for sharing your wonderful experience at Globus Urban Hotel. We are absolutely delighted to hear about the exceptional service you received from Aurora at the front desk. It's heartening to know that her advice and information contributed so positively to your stay in Florence.Our team is passionate about delivering friendly and personalized guest experiences, and your acknowledgment serves as a tremendous affirmation of our efforts. At Globus Urban Hotel, we are committed to ensuring that each guest encounter is as memorable and enjoyable as the city itself.Should your travels bring you back to the heart of Florence, we would be honored to have the opportunity to host you once more. Please feel free to reach out to us for any future visit – we are not just a place to stay but a gateway to the best Florence has to offer, with insights and recommendations to enhance every aspect of your journey.Warm regards,
10/10 Excellent
Robyn
Voyage en famille
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robyn
Réponse de Urban Crew le 25 mars 2024
Dear valued guest,Thank you for sharing your delightful experience at Globus Urban Hotel. We are thrilled to know our breakfast offerings, including vegan and vegetarian options, enhanced your stay in Florence. It's wonderful to hear that our selection of cappuccinos and fresh juices started your day on a high note.Your comments on the tranquil environment of our rooms amidst the lively surroundings offer great insight for future guests seeking a serene retreat in the heart of the city. We're also proud to hear that our location served as the perfect base for your explorations of Florence's iconic leather/food market, the Accademia, the Duomo, and the Uffizi.Our team is grateful for your recognition of their effort to provide friendly and helpful service, and your appreciation of the bathroom amenities and the convenience of our check-in/check-out process is much appreciated. It’s a great joy to know that we were the standout hotel in terms of comfort during your Italian journey.We are committed to ensuring each guest feels at home, and your mention of our accommodating luggage storage and lobby restroom facilities highlights our dedication to guest convenience.It would be an honor to welcome you back to Globus Urban Hotel. Please know that Aurora, and the rest of our staff are ready to assist you with your next visit to ensure it's as memorable as the last.Warmest regards,
10/10 Excellent
Jennifer, San Carlos
Voyage en famille
21 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jennifer
Séjour de 1 nuit en mars 2024
Réponse de Urban Crew le 22 mars 2024
Hello Jennifer,Thank you for taking the time to share your experience at Globus Urban Hotel! We are delighted to hear that you found our location convenient for exploring the rich culture of Florence. Our staff strives to provide friendly and accommodating service, and it brings us great joy to know this was a highlight of your stay.We're also glad that our breakfast offerings were to your satisfaction and that you appreciated the cleanliness of our facilities. These are aspects we pride ourselves on to ensure an enjoyable experience for our guests.Should your travels bring you back to the heart of Florence, we hope to have the pleasure of welcoming you once again. For your next visit, consider indulging in our exclusive rooftop dining experience, which showcases the enchanting views of our beloved city.Warm regards,Urban Crew