2 piscines extérieures, parasols de plage, chaises longues

Avis sur Hyatt Vacation Club at Sirena del Mar

4 out of 5
Hyatt Vacation Club at Sirena del Mar
Km 4.5 Corredor Turistico, Cabo Bello, Cabo San Lucas, BCS

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 662 avis sur 1006." "
Note des voyageurs de 8 (Bien), d’après 201 avis sur 1006." "
Note des voyageurs de 6 (Satisfaisant), d’après 66 avis sur 1006." "
Note des voyageurs de 4 (Médiocre), d’après 32 avis sur 1006." "
Note des voyageurs de 2 (Horrible), d’après 45 avis sur 1006." "

9,2/10

Propreté

9,2/10

Personnel et service

8,6/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Jim

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Endroit paisible avec piscines et spa le tout sur un magnifique vue sur la mer et les montagnes.
Séjour de 1 nuit en mars 2024
Réponse de Ryan le 15 mars 2024
Thank you, Jim, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 Bien

Patricia

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Chambre agréable/piscine bondée
La chambre était très agréable avec une magnifique vue sur la mer. Petit bonus pour le lave-linge/sèche linge. En revanche, énorme déception sur la piscine : toute petite, avec beaucoup trop de monde qui barbotte dedans avec leur verre, voire leur repas. Ce n’est pas vraiment la définition d’une piscine reposante. Déception aussi sur la nourriture, pas vraiment gastronomique, plutôt banale. Nous avons commandé des glaces à la piscine qui sont arrivées presque fondues. Enfin, j’ai regardé sous le lit pour récupérer une boucle d’oreille et visiblement l’aspirateur n’y avait pas été passé… bref, chambre tres bien mais piscine pas agréable du tout, sauf si vous aimez passer vos journées à boire tout en barbotant dans l’eau
Séjour de 2 nuits en août 2022
Réponse de Matthew le 31 août 2022
Patricia, thank you for your review and feedback. We apologize for the disappointments you shared, but are happy to learn your overall stay was enjoyable. We look forward to welcoming you again.

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
La chambre avec la vue sur la mer. C'était magnifique. La cuisine complète est aussi géniale.
Séjour de 7 nuits en février 2020
Réponse de Rhiannon le 27 mars 2020
Thank you very much for your feedback! We're so happy to hear that you enjoyed your experience with us, and greatly appreciate you taking the time to share this with Welk Resorts. We hope to welcome you back again in the future for another relaxing visit in our beautiful location!

10/10 Excellent

Joseph

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, comfortable, and spacious rooms. Beautiful beach access with an infinity pool. Close enough to Medano Beach, but far enough away for quiet relaxation when you want it.
Séjour de 4 nuits en mars 2024

10/10 Excellent

Dr. Steven

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
the Staff was courteous and efficient. The grounds were immaculate. Rooms very nice and large. Overall an excellent stay. I recommend
Séjour de 5 nuits en mars 2024
Réponse de Ryan le 15 mars 2024
Thank you, Steven, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 Bien

Roger G

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The Good: This resort is small in size and well maintained. Compared to other I have been to in the area, it is quite peaceful and relaxing. There’s a small beach nearby that is easily accessed from the resort via a walkway and spiral staircase. If it’s a reasonably calm day, you cam snorkel in the water there and see a good variety of fish. During our visit in late February / early March we could see whales right from our room balcony. Bring binoculars. The staff are generally friendly and very accommodating here. There were a few solicitations for time share presentations, but not overly pushy. The room itself was very nice. We had an ocean view suite which came with a serviceable kitchen, fridge with ice maker and a small washer/dryer. The bed was comfortable and the A/C worked very well. The Not so Good: The one restaurant on the resort is expensive. I don’t feel the quality of the food in line with the high cost. We were admonished for bringing water in an insulated bottle to drink by the pool, being told that “the bar sells water”. This policy seems, well, blatantly greedy. For example, a “two for one drink special “ was over $300 pesos. No so special. The Bottom Line: I like this resort for its smaller size and its very nice pools and small accessible beach. If you are looking for a quieter place with beautiful views and well appointed rooms, you will like it here. The main drawback for us was the cost of food and drink.
Séjour de 10 nuits en février 2024
Réponse de Ryan le 15 mars 2024
Roger, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

10/10 Excellent

Daniel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Relaxing and pretty.
Séjour de 4 nuits en janvier 2024
Réponse de Ryan le 15 mars 2024
Thank you, Daniel, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 Bien

Alena

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff is great. We enjoyed the resorts weekday activities! The pool tables are a fun touch. We used the snorkel gear, my husband loved it. The views are amazing, the food and the drinks were delicious. The hotel food prices are US pricing. The room was huge! The only downside was asking the concierge for room service (cleaning). We were told at check in it's supposed to happen every other day. Our room was cleaned twice in the 8 days we stayed there and we had to request it to be cleaned the 7th day. The room phones also took forever to reach hotel employee's, not sure if they don't work or the staff is super busy. Otherwise everything was good. Would come back to this resort.
Séjour de 8 nuits en février 2024
Réponse de Ryan le 15 mars 2024
Alena, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

10/10 Excellent

Brian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff and the food really make this place special. Such a welcoming attitude and just a super clean and beautiful small resort. Great views too.
Séjour de 6 nuits en février 2024
Réponse de Ryan le 15 mars 2024
Thank you, Brian, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Janelle

Séjour de 3 nuits en mars 2024
Réponse de Ryan le 25 mars 2024
Thank you, Janelle, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

2/10 Horrible

Sheung Mei

Voyage en groupe
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Very dirty
Réponse de Ryan le 15 mars 2024
So sorry to hear it wasn't clean, Sheug Mei! We take cleanliness seriously and will investigate it immediately. I hope you give us another chance for a sparkling stay!

10/10 Excellent

Joanne

Les points forts : Propreté et infrastructures et conditions de l’hébergement
required alot of maintenance in room
Séjour de 4 nuits en février 2024
Réponse de Ryan le 15 mars 2024
Thank you, Joanne, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 Bien

Stef

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The location and property are beautiful. The rooms were great. The only complaint is that there is only one restaurant, and the food and drinks are too expensive.
Séjour de 7 nuits en février 2024
Réponse de Ryan le 15 mars 2024
Stef, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

10/10 Excellent

Colleen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
So clean , not crowded, friendly staff.
Séjour de 5 nuits en février 2024
Réponse de Ryan le 15 mars 2024
Thank you, Colleen, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Rosalie

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté
The location is magnificent! Our balcony overlooked the Pacific Ocean with a perfectly hung hammock! All the staff we met including restaurant and pool staff were wonderful!! Friendly warm and efficient. They made our stay a joy! Restaurant was good -especially breakfast buffet. Pool was lovely and clean Our unit however was very dated and could use a good scrubbing. I could not use ceiling fan because it was caked with dust! 😔
Séjour de 4 nuits en février 2024
Réponse de Ryan le 15 mars 2024
Thank you, Rosalie, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Herbert

Séjour de 1 nuit en février 2024
Réponse de Ryan le 22 mars 2024
Thank you, Herbert, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 Bien

brian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice location but beyond walking distance from downtown. Initial map on Expedia showed this property right on main beach in Cabo. Also did not receive vip benefits.
Séjour de 5 nuits en février 2024
Réponse de Ryan le 15 mars 2024
Thank you, Brian, for taking the time to leave a review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Victoria

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a great time here! We met so many timeshare travelers and owners that made this trip memorable. Would come back and recommend!
Séjour de 6 nuits en février 2024
Réponse de Ryan le 15 mars 2024
Thank you, Victoria, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Donte

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
LOVELY
Réponse de Ryan le 15 mars 2024
Thank you, Donte, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

seif

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Yes
Séjour de 5 nuits en février 2024
Réponse de Ryan le 12 févr. 2024
Thank you, Seif, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

6/10 Satisfaisant

James, San Mateo

Voyage en famille
Les points forts : Propreté et personnel et service
Hotel bathroom is old. Need to renovation
Séjour de 5 nuits en février 2024
Réponse de Ryan le 7 févr. 2024
Thank you for taking the time to share your feedback. We noticed that your review does not have any comments on your stay. We sincerely apologize if there were any aspects of your stay that did not meet your expectations. Your input is valuable to us, and we strive to make improvements based on guest feedback. We look forward to hearing more from you.

10/10 Excellent

Nora Mandujano

Séjour de 5 nuits en janvier 2024
Réponse de Ryan le 22 mars 2024
Thank you, Nora, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 Bien

Devere

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice beach
Séjour de 5 nuits en janvier 2024
Réponse de Ryan le 2 févr. 2024
Thank you, Devere, for taking the time to leave a review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 Bien

Linda Elizabeth

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Third time visiting this property, love it. A few items not up to expectations were the barbeque didn't work and the snorkel and fin equipment not always available and the beach chairs for the beach could use a refresh. Otherwise we totally enjoyed the property and its amenities and will return
Séjour de 8 nuits en janvier 2024
Réponse de Ryan le 2 févr. 2024
Thank you, Linda, for taking the time to leave a review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Kim

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The most amazing view! We saw whales every day. The view from Sirena Del Mar is absolutely stunning. The entire place is immaculate. Great place if you're not into a crowded party scene. Easy to find chairs at the pools, swim up bar in big pool. Great customer service from the staff. In particular Jorge, Antonio, Angel, and Miguel were amazing. They know how to make sure you have a great time
Séjour de 4 nuits en janvier 2024
Réponse de Ryan le 2 févr. 2024
Thank you, Kim, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Tempe Elizabeth, Colorado Springs

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Love this resort. It is small and quiet— not for the party folks. Every day we saw whales and beautiful sunrises & sunsets. Great fitness center, no time share pressure—what’s not to like?
Séjour de 5 nuits en janvier 2024
Réponse de Ryan le 2 févr. 2024
Thank you, Tempe Elizabeth, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

2/10 Horrible

Valeria

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Ryan le 22 mars 2024
Thank you for taking the time to share your feedback. We noticed that your review does not have any comments on your stay. We sincerely apologize if there were any aspects of your stay that did not meet your expectations. Your input is valuable to us, and we strive to make improvements based on guest feedback. We look forward to hearing more from you.

8/10 Bien

Rolando

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de Ryan le 23 janv. 2024
Thank you, Rolando, for taking the time to leave a review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 Bien

Ana Margarita

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en janvier 2024
Réponse de Ryan le 23 janv. 2024
Thank you, Ana, for taking the time to leave a leaving a review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Alejandra

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en janvier 2024
Réponse de Ryan le 23 janv. 2024
Thank you, Alejandra, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

6/10 Satisfaisant

Jessica

Séjour de 3 nuits en décembre 2023
Réponse de Ryan le 29 déc. 2023
Thank you for taking the time to share your feedback. We noticed that your review does not have any comments on your stay. We sincerely apologize if there were any aspects of your stay that did not meet your expectations. Your input is valuable to us, and we strive to make improvements based on guest feedback. We look forward to hearing more from you.

8/10 Bien

Michael, Merida

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Our stay was comfortable and pleasant, but some of the details could improve further. We were not familiar with the hotel concept. It seems to be a mix of full-service hotel and short-term apartment rental, which had its pros & cons. On the plus side, the overall areas and our room were clean and comfortable. Our room had a kitchen area that was fully equipped and the small living/dining area was spacious enough for us to comfortably use. The room was directly over the ocean-facing cliff, which we enjoyed from our balcony. A couple of details could improve: - Overall, it seemed to be understaffed, which lead to some delays (i.e. the doorman having to come and deliver our car because the valet team was carrying luggage to the rooms). - Special requests made for in-room dining were missed. - The "concierge" messaged me daily, but never replied to my messages and requests. - There is no room cleaning, which was one of the reasons for choosing a "hotel" over a short-term rental. - Internet in the room would often cut off.
Séjour de 5 nuits en décembre 2023
Réponse de Ryan le 26 déc. 2023
Thank you, Michael, for taking the time to leaving a review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Edwin Josué

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Buen lugar, muy privado.
Réponse de Ryan le 7 févr. 2024
Thank you, Edwin Josue, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

6/10 Satisfaisant

Jason

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Ryan le 14 déc. 2023
Thank you for taking the time to share your feedback. We sincerely apologize if there were any aspects of your stay that did not meet your expectations. If you could provide more details about your experience or any specific concerns you had, we would greatly appreciate the opportunity to address them and ensure a better experience for future visits. Your input is valuable to us, and we strive to make improvements based on guest feedback. We look forward to hearing more from you.

10/10 Excellent

Jaswinder Sonia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Not many on site dining options and overpriced food is not the best quality and tast. you will need an uber to go to best local resstaurants. property itself sits on a cliff and views are amazing, Hayat recently tookover and in restoration process.
Réponse de Ryan le 7 févr. 2024
Thank you, Jaswinder, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Jaswinder Sonia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Réponse de Ryan le 7 févr. 2024
Thank you, Jaswinder, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Marcia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
friendly staff, spacious and bright room. kitchen with utensils necessary for cooking.
Séjour de 3 nuits en décembre 2023
Réponse de Ryan le 14 déc. 2023
Thank you, Marcia, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 Bien

Md Moksedul

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Woke up to a beautiful view of the ocean every morning . Room was spacious including a kitchen area with a fridge and cooker . Washing machine and dryer were also conveniently available in the room . Nice little dining area next to the kitchen . Staff were quick to meet all needs . Sylvia at the front desk was very helpful for organizing the tours . The pools were always at a comfortable temperature. The restaurant offered nice meals with folklore dancing one night and a fire dancing circus on another night . The concierge texted me every night about next days activities offered at the hotel .
Réponse de Ryan le 14 déc. 2023
Thank you for taking the time to leave a review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Carlton

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good service overall. Staff was personable and professional. Love the view evening view from the pool and the pool activies were fun.
Réponse de Ryan le 15 mars 2024
Thank you, Carlton, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Allison

Séjour de 2 nuits en décembre 2023
Réponse de Ryan le 6 déc. 2023
Allison, thank you for your amazing 10/10 review! We greatly appreciate your positive feedback, and we're here to ensure every stay with us is top-notch. If you ever have any specific comments or suggestions to share, please feel free to do so. Your satisfaction is our priority, and we look forward to serving you again soon!

4/10 Médiocre

Michael

Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
The bed was the worst ever. I was offered a foam pad to help improve the bed?? Thanks a lot. Check your bill upon leaving, you will be charged for things you never heard of. I am going to dispute the bill. It is a beautiful place, good pool and nice outdoor seating but it needs lots of work. I would not go back.
Séjour de 2 nuits en novembre 2023
Réponse de Ryan le 27 nov. 2023
Thank you for your feedback, Michael. We were incredible sorry for the bed being less than favorable. Please contact us regarding the discrepancy on your billing, and we will have the matter resolved. We were glad to hear our resort was beautiful and you loved the pool and amenities. If provided with the opportunity, we would love to welcome you.

2/10 Horrible

Sonia

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 5 nuits en novembre 2023
Réponse de Ryan le 14 déc. 2023
Thank you for taking the time to share your feedback. We noticed that your review did not indicate the reason for your dissatisfied stay. We sincerely apologize if there were any aspects of your stay that did not meet your expectations. If you could provide more details about your experience or any specific concerns you had, we would greatly appreciate the opportunity to address them and ensure a better experience for future visits. Your input is valuable to us, and we strive to make improvements based on guest feedback. We look forward to hearing more from you.

10/10 Excellent

ROMINA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was great! Super friendly. We will definitely staying here again. Would like to thank our servers: Rufo, Chuy, Ángel, Tomas and Memo.
Séjour de 3 nuits en novembre 2023
Réponse de Ryan le 22 nov. 2023
Thank you, Romina! We're thrilled to hear that you had a great experience with our staff and found them super friendly. It's wonderful to know that you plan on staying with us again. We appreciate your shout-out to our servers Rufo, Chuy, Ángel, Tomas, and Memo. We look forward to welcoming you back for another fantastic stay!

8/10 Bien

Angeline

Les points forts : Personnel et service et équipements
Generally a great stay. Nice views, nice pools, quiet and peaceful. May need to pay attention to a few details, like shower drain backing up a bit, toilet running after flushing (i.e., I kept having to jiggle the handle to stop the running noise). Black flies attracted to residue on outdoor windows. Generally clean place but could use a deeper clean once in a while.
Séjour de 3 nuits en novembre 2023
Réponse de Ryan le 13 nov. 2023
Thank you, Angeline! We appreciate your feedback and are glad to hear that you had a generally great stay with nice views and a peaceful atmosphere. We'll certainly address the maintenance details you mentioned to enhance the overall experience. Your comments are valuable, and we'll use them to improve.

10/10 Excellent

Megan Elizabeth, St. John's

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved our stay!
Réponse de Ryan le 13 nov. 2023
Thank you, Michael! We're thrilled to hear that you enjoyed the amazing location and views. Your positive feedback is much appreciated.

10/10 Excellent

michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location and views amazing!
Séjour de 3 nuits en octobre 2023
Réponse de Ryan le 13 nov. 2023
Thank you, Michael! We're thrilled to hear that you enjoyed the amazing location and views. Your positive feedback is much appreciated.

8/10 Bien

Susana

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Me gusto mucho la propiedad. Solo que no tenia servicio de limpieza disria en el cuarto. Pero ka Atenciones muy byenas y rápidas
Séjour de 4 nuits en novembre 2023
Réponse de Ryan le 13 nov. 2023
Thank you, Susana, for your feedback. We're glad you enjoyed the property, and we appreciate your comments on the prompt and good service. We apologize for the lack of daily cleaning service and will take note for improvement. We hope to welcome you back soon!

10/10 Excellent

Brigitte

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Even though Norma arrived right after I did, I found this an amazing place to stay. The staff are wonderful. They made sure guests were safe. The room, even without electricity, was beautiful. The beach is gorgeous.
Séjour de 6 nuits en octobre 2023
Réponse de Ryan le 26 oct. 2023
Thank you, Brigitte! We're glad you had an amazing stay and appreciated our staff's dedication to your safety. Your positive comments are truly appreciated!

10/10 Excellent

James

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property is amazing. We had an ocean view room and it was right on top of the water. Our balcony felt like a cruise ship balcony. What a great spot to enjoy a glass of wine or cup of coffee. The room was comfortable and clean and the service was impeccable. The view unforgetable. I would highly recommend this property to anyone looking for a great place to stay in Cabo!
Séjour de 5 nuits en octobre 2023
Réponse de Ryan le 18 oct. 2023
Thanks for the 5-star review, James! We're delighted you had a fantastic stay with us. We look forward to welcoming you back!

10/10 Excellent

Ryan Michael

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff, couldn't have been nicer (Alex the bartender was the best)! Fun activities on site. If you are up for hanging at the pool/resort, it is perfect. The view is spectacular. Property is well kept. Cons - it is a bit secluded Not a convenient location to walk anywhere, FYI. We had to take ubers to get to San Jose Del Cabo (expensive ride) and the marina/downtown area.
Séjour de 7 nuits en septembre 2023
Réponse de Ryan le 18 oct. 2023
Thanks for the glowing 5-star review! We're thrilled you enjoyed our friendly staff, fun activities, and the breathtaking view. Your feedback is appreciated!