Avis
9,4
Exceptionnel
9,6/10
Propreté
9,4/10
Personnel et service
9,2/10
Équipements
9,6/10
Infrastructures et conditions de l’hébergement
9,0/10
Écoresponsabilité
Avis
26 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en août 2019
Réponse de Alfredo Pichardini le 26 août 2019
Dear Marie, thank you very much for taking the time to share your experience with us
10/10 Excellent
Voyageur vérifié
20 mai 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en avril 2019
Réponse de Alfredo Pichardini le 20 mai 2019
Thank you for taking the time to share your experience with us
10/10 Excellent
Voyageur vérifié
4 sept. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Piscine exceptionnelle
Voyageur vérifié
Séjour de 6 nuits en août 2018
10/10 Excellent
Mark Julian
Voyage en couple
9 avr. 2024
Mark Julian
Séjour de 4 nuits en avril 2024
Réponse de Raul Aguilera, General Manager le 14 avr. 2024
Your stellar rating fills us with gratitude! We're elated to hear that our service and product quality resonated with you. Your kind words will be passed along to our dedicated team members, who will be thrilled to know that their efforts have made a difference. We look forward to the pleasure of welcoming you back for another extraordinary stay with us!Regards, Raul Aguilera, General Manager
10/10 Excellent
christina
Voyage en famille
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
christina
Séjour de 4 nuits en mars 2024
Réponse de Raul Aguilera, General Manager le 14 avr. 2024
Your outstanding rating warms our hearts! We're thrilled to hear that our service and product quality left such a positive impression on you. Our team will be overjoyed to receive your fantastic feedback. Your commendation will be shared with them, serving as motivation for their continued dedication. We eagerly anticipate the opportunity to welcome you back soon for another exceptional stay!Regards, Raul Aguilera, General Manager
10/10 Excellent
Tiffany
Voyage en famille
6 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tiffany
Séjour de 2 nuits en mars 2024
Réponse de Raul Aguilera, General Manager le 14 avr. 2024
Your glowing review has made our day! We're grateful for your exceptional rating and thrilled to have exceeded your expectations. Your feedback will be relayed to our team, who will be delighted to hear about your positive experience. We eagerly anticipate the chance to host you again soon for another outstanding stay!Regards, Raul Aguilera, General Manager
6/10 Satisfaisant
Zulma
2 avr. 2024
Zulma
Séjour de 4 nuits en mars 2024
Réponse de Raul Aguilera, General Manager le 14 avr. 2024
We are grateful for your feedback following your stay with us. Your rating is critical in helping us elevate our high standards of service. Despite our efforts to provide an exceptional experience, it seems we may have made some missteps that caused you frustration. Our objective is to provide a welcoming, comfortable, and personalized atmosphere, and we will take your feedback into consideration to improve our services for all our guests. However, we're thrilled to learn that the rest of your stay was enjoyable! Thank you for choosing us as your lodging destination, and we hope to have the pleasure of demonstrating the exceptional amenities and services we offer in the future.Regards, Raul Aguilera, General Manager
10/10 Excellent
Olivier Fabrice
29 mars 2024
Olivier Fabrice
Séjour de 5 nuits en mars 2024
8/10 Bien
kelly
26 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
kelly
Séjour de 4 nuits en mars 2024
Réponse de Raul Aguilera, GM, Hilton Los Cabos Beach Resort le 30 mars 2024
Dear Kelly,I’m so glad you chose our Hilton Los Cabos Beach Resort! With guest rooms boasting unobstructed ocean views, cuisine crafted to perfection, treatments at Eforea Spa, and divine infinity pools to while away the hoursThere is definitely something here for everyone. We continually strive to anticipate amenities that will enhance the guest experience, which keeps guests returning throughout the year and years. It will be our pleasure to welcome you on your return.All the best,Raul Aguilera, GM
10/10 Excellent
R
Voyage en couple
26 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
R
Séjour de 3 nuits en mars 2024
Réponse de Raul Aguilera, GM, Hilton Los Cabos Beach Resort le 30 mars 2024
Dear R,Thank you for the fantastic review of our Hilton Los Cabos Beach Resort. I am delighted to hear that you enjoyed your stay. Our associates strive to create memorable experiences for our guests and I am thrilled that we delivered a lasting impression. As you discovered, with several infinity pools and restaurants offering so many distinct and delightful flavors, and a dedicated team, including our housekeepers, who seamlessly cater to every detail, our aim is to leave you relaxed, rejuvenated, and inspired to return quickly. You are welcome and we look forward to your return!Best regards,Raul Aguilera, GM
8/10 Bien
Miluska, Boerne
21 mars 2024
Miluska
Séjour de 4 nuits en mars 2024
Réponse de Raul Aguilera, GM, Hilton Los Cabos Beach Resort le 30 mars 2024
Dear Miluska,Thank you for your review. Please accept our sincere apologies for any noise disturbances and that your getaway was not the respite that you were seeking. No matter where you stay, you should always feel comfortable and relaxed. Staying at our hotel should be an experience that is unparalleled and feeling disrupted during your time here is understandably disappointing. We do wish to welcome you back to our resort - our aim of course is to recapture our positioning with you and deliver the impeccable standards to which we dearly adhere.Kind regards,Raul Aguilera, GM
6/10 Satisfaisant
Edwin
Voyage en famille, Voyage d’affaires
11 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Edwin
Séjour de 6 nuits en mars 2024
Réponse de Raul Aguilera, GM, Hilton Los Cabos Beach Resort le 14 mars 2024
Dear Edwin,Thank you for choosing our Hilton Los Cabos Beach and Golf Resort. We are quite fortunate to have unparalleled commanding views of the Sea of Cortez, a limitless gourmet menu, and luxurious guest rooms so that we may provide an unforgettable escape. Therefore, I am dismayed to read about the interaction you had with a staff member. The service lapse you described is not reflective of the culture we uphold. I also regret your disappointment with some of our resort's price points. The last thing we want our guests to feel is a lack of value in the array of amenities our resort has to offer. We are grateful for your review and wish you to know that it has been noted and escalated for consideration. I dearly hope that we will soon have the opportunity to have you join us once again for an impeccable stay.Kind regards,Raul Aguilera, GM
10/10 Excellent
Hatty
9 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hatty
Séjour de 6 nuits en mars 2024
Réponse de Raul Aguilera, GM, Hilton Los Cabos Beach Resort le 14 mars 2024
Dear Hatty,Your high scores are appreciated by our Hilton Los Cabos Beach Resort team and we invite you to let us know if we can do anything more to enhance your experience the next time you join us. It was a pleasure to serve you and we encourage you to hurry back one day soon. We are delighted that the tireless service of our team members inspired your time with us.Regards,Raul Aguilera, GM
10/10 Excellent
Gregory
Voyage en famille
9 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gregory
Séjour de 4 nuits en mars 2024
Réponse de Raul Aguilera, GM, Hilton Los Cabos Beach Resort le 14 mars 2024
Hi Gregory,Thank you for choosing our Hilton Los Cabos Beach Resort. It gives us great pleasure to know that you were impressed by our offerings.Thank you for your recommendation! Our team members were delighted to read your review and to know that the special care they extended was truly appreciated. Our exquisite dining options, beautifully designed accommodations, and spectacular views, await you on your next getaway.Kind regards,Raul Aguilera, GM
8/10 Bien
SAMUEL CAMPOS
Voyage en couple
4 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
SAMUEL CAMPOS
Séjour de 2 nuits en mars 2024
Réponse de Raul Aguilera, GM, Hilton Los Cabos Beach Resort le 14 mars 2024
Estimado Samuel Campos,Le agradecemos enormemente el tiempo invertido en compartir su experiencia en nuestro hotel. Estamos muy contentos de que haya disfrutado todos los aspectos de su experiencia y que haya encontrado nuestro hotel impecable. Por otro lado. nos alegra saber que disfrutó especialmente de nuestro atento y profesional equipo. Para todos nosotros es muy importante que nuestros clientes se sientan bienvenidos y cómodos desde el momento en el que entran al hotel. Una vez más, gracias por compartir su opinión con nosotros y esperamos tener la oportunidad de volver a darle la bienvenido pronto!Saludos,Raul Aguilera, GM
10/10 Excellent
Martha, Chicago
Voyage en couple
28 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Martha
Séjour de 3 nuits en février 2024
Réponse de Raul Aguilera, GM, Hilton Los Cabos Beach Resort le 28 févr. 2024
Dear Martha,Our resort is wonderful! We are so happy that at our Hilton Los Cabos you hopefully took the opportunity to unwind at our stylish bars, get pampered in our Eforea Spa, have friendly interactions with our staff, and get swept away by our gorgeous views. We can’t wait to welcome you back again soon! Warm regards,Raul Aguilera, GM
6/10 Satisfaisant
Brian
25 févr. 2024
Les points forts : Propreté
Brian
Séjour de 3 nuits en janvier 2024
Réponse de Raul Aguilera, GM, Hilton Los Cabos Beach Resort le 28 févr. 2024
Hello Brian,Thank you for sharing however I am disappointed that there are expectations we could not deliver to make your visit as memorable as you truly deserve. We invite you to let us know if we can do anything more to enhance your experience the next time you join us. Once more, it was a pleasure to serve you and we encourage you to hurry back one day soon.Best,Raul Aguilera, GM
10/10 Excellent
Carly McDuff
Voyage en famille avec de jeunes enfants, Voyage en famille
24 févr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Carly McDuff
Séjour de 5 nuits en février 2024
Réponse de Raul Aguilera, GM, Hilton Los Cabos Beach Resort le 28 févr. 2024
Dear Carly,Thank you! We appreciate your kind words about our anticipatory hospitality in creating captivating moments for you and your kids. Compliments such as yours are encouraging and fuel our commitment to providing the best service to our guests. I will certainly pass on your compliments to our colleagues at the Eforea Spa – it certainly sounds like you left there refreshed and rejuvenated.We are humbled by your review and hope to welcome you back soon. Best,Raul Aguilera, GM
10/10 Excellent
Vincenzo, New York
Voyage en couple
23 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vincenzo
Séjour de 5 nuits en février 2024
Réponse de Raul Aguilera, GM, Hilton Los Cabos Beach Resort le 28 févr. 2024
Dear Vicenzo,We appreciate reading your positive observations. It is truly gratifying to note that you appreciated our dramatic architecture which is complemented by impressive decor, certainly making our Hilton Los Cabos, a truly unique destination.On behalf of our entire Hilton Los Cabos family, the pleasure was ours and we hope ours is a resort that you can visit again in the months and years ahead.Kind regards,Raul Aguilera, GM
8/10 Bien
Robin, Bellevue
18 févr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Robin
Séjour de 6 nuits en février 2024
Réponse de Raul Aguilera, GM, Hilton Los Cabos Beach Resort le 28 févr. 2024
Dear Robin,Your generous scores make us smile from ear to ear. We thank you for choosing Hilton Los Cabos to serve as your Los Cabos host and we appreciate you taking the time to share your marvelous review. We hope your visit allowed you the chance to sample our various menus and if not, may we suggest that you add this to your list of things to explore the next time you join us. Until then.Regards,Raul Aguilera, GM
10/10 Excellent
Armen
Voyage en famille
16 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Armen
Séjour de 3 nuits en février 2024
Réponse de Raul Aguilera, GM, Hilton Los Cabos Beach Resort le 28 févr. 2024
Dear Armen,Thank you for choosing our Hilton Los Cabos Beach and Golf Resort. The unparalleled commanding views of the Sea of Cortez, our limitless gourmet menu, and our luxurious guest rooms, all provide an unforgettable escape. I regret to read about your disappointment with some of our resort's price points. The last thing we want our guests to feel is a lack of value in the array of amenities our resort has to offer. I dearly hope that we will soon have the opportunity to have you join us once again for another impeccable stay.Kind regards,Raul Aguilera, GM
8/10 Bien
Eddie
16 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Eddie
Séjour de 5 nuits en février 2024
Réponse de Raul Aguilera, GM, Hilton Los Cabos Beach Resort le 28 févr. 2024
Dear Eddie,Thanks so much for taking the time to evaluate our Hilton Los Cabos. We are happy to know that you enjoyed your overall stay. Whether it is our beautifully decorated facilities, our accommodations with stunning ocean views, or our restaurants serving decadent creations, we are thrilled to have surpassed your expectations for a great stay.We are counting down the days until we can welcome you all back again for another perfect stay.Regards,Raul Aguilera, GM
10/10 Excellent
Sadie, Clearwater Beach
14 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sadie
Séjour de 2 nuits en février 2024
Réponse de Raul Aguilera, GM, Hilton Los Cabos Beach Resort le 28 févr. 2024
Hi Sadie,Thank you for taking the time to rate your stay at our Hilton Los Cabos Beach Resort! We trust you enjoyed the facilities, your beautiful room with the stunning ocean views, and the amenities designed to enhance your experience. We look forward to welcoming you back soon.All the best,Raul Aguilera, General Manager
10/10 Excellent
Jeffrey
11 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jeffrey
Séjour de 5 nuits en février 2024
Réponse de Raul Aguilera, General Manager le 12 févr. 2024
Thank you Jeffrey for taking the time to review your recent stay at our resort! We were so glad to read how much you enjoyed all aspects of your stay: the room and its incredible amenities, but most importantly the helpful and friendly service provided by our staff. We will share your ratings with everyone, I am sure they will be delighted to hear their efforts were praised! Thank you again and we look forward to welcoming you back in the near future!Regards, Raul Aguilera, General Manager
4/10 Médiocre
Samar
Voyage en couple
10 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Samar
Séjour de 6 nuits en février 2024
Réponse de Raul Aguilera, GM, Hilton Los Cabos Beach Resort le 12 févr. 2024
Dear Samar,Thank you very much for sharing your experience at our Hilton Los Cabos Beach Resort. Our guests rightfully always expect to have the best experience possible during a stay at our hotel, and I am very sorry to read of your disappointment. We regret the lapse in communication. Your experience and feedback will be used for coaching conversations. I imagine your guest room with the stunning ocean views was remarkable as were your thoughtful amenities. I do hope that you will return for a flawless next visit to Hilton Los Cabos. We will certainly be ready to welcome you!Regards,Raul Aguilera, GM
4/10 Médiocre
Paulina
10 févr. 2024
Les points forts : Propreté et personnel et service
Paulina
Séjour de 3 nuits en février 2024
Réponse de Raul Aguilera, GM, Hilton Los Cabos Beach Resort le 12 févr. 2024
Dear Paulina,It was a pleasure to have you join us and we are hopeful that you enjoyed relaxing in your spacious guestroom gazing at the crystal clear waters of the Sea of Cortez, feasting in any or all of our delicious restaurants, as well as our inviting pools. We regret if our service fee was at all a surprise. Our goal is that the only surprises are delightful ones and we are sorry if this impacted your visit. On behalf of all of us, we thank you again and we hope to one day tempt you back so that you can fully enjoy a cherished Hilton Los Cabos visit.Regards,Raul Aguilera, GM
10/10 Excellent
Susan
6 févr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Susan
Séjour de 4 nuits en février 2024
Réponse de Raul Aguilera, GM, Hilton Los Cabos Beach Resort le 7 févr. 2024
Dear Susan,We are delighted that the charm of our Hilton Los Cabos Beach & Golf Resort and our enviable location with a swimmable beach created such lasting memories.We appreciate your high rating! We are thrilled that your experience was perfection and we hope you can make yourself at home with us again one day soon. Kindest regards,Raul Aguilera, GM
6/10 Satisfaisant
Brent
Voyage en couple
30 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Brent
Séjour de 2 nuits en janvier 2024
Réponse de Raul Aguilera, General Manager le 31 janv. 2024
Thank you very much! We’re glad you enjoyed our property and that overall you had a great stay with us. We aim for our guests to have wonderful experiences so I am thrilled this was the case. It will be a pleasure to share your kind words with everyone who helped to create such a positive, lasting impression. Thank you again for sharing your review. It sure has been a pleasure to have you stay with us.Regards, Raul Aguilera, General Manager
6/10 Satisfaisant
Raluca M
16 janv. 2024
Raluca M
Séjour de 4 nuits en janvier 2024
Réponse de Raul Aguilera, GM, Hilton Los Cabos Beach Resort le 7 févr. 2024
Dear Raluca M,Thank you for choosing our Hilton Los Cabos.I am disappointed that there are expectations we could not deliver to make your visit as memorable as you truly deserve. We invite you to let us know if we can do anything more to enhance your experience the next time you join us. Once more, it was a pleasure to serve you and we encourage you to hurry back one day soon.Kind regards,Raul Aguilera, GM
10/10 Excellent
Radeen
Voyage en couple
16 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Radeen
Séjour de 3 nuits en janvier 2024
Réponse de Raul Aguilera, GM, Hilton Los Cabos Beach Resort le 7 févr. 2024
Dear Radeen,Thank you! From gorgeous ocean views to elegantly detailed guest rooms and suites, Hilton Los Cabos is truly a place where all of our cherished guests can receive a royal treatment like no other. I am pleased that your dining experience was so spectacular. That said, it is disappointing to find out that we were not able to offer you a suitable sedan that would ensure your comfort. Thank you for advising us of this issue. Between the perfect accommodations, the impeccable service, the incredibly gorgeous views, and the culinary treats, it looks like you had quite the memorable visit. We can’t wait to welcome you back again soon!Regards,Raul Aguilera, GM
10/10 Excellent
Anna M Zietek, New York
Voyage en famille
12 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anna M Zietek
Séjour de 5 nuits en janvier 2024
Réponse de Raul Aguilera, GM, Hilton Los Cabos Beach Resort le 16 janv. 2024
Dear Anna,Thank you for the generous review of our Hilton Los Cabos Beach Resort. We strive to provide each guest with a tailored experience, and so we appreciate you highlighting the exceptionalism of our staff. We are happy to learn that your six-day stay was phenomenal from beginning to end. I imagine the captivating views thoroughly impressed! Your compliments reassure me that we are fulfilling our mission of providing lasting memories for our guests. Thank you again and I look forward to welcoming you back very soon. Kindest regards,Raul Aguilera, General Manager
8/10 Bien
Mary, Chicago
Voyage en famille
12 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mary
Séjour de 4 nuits en janvier 2024
Réponse de Raul Aguilera, General Manager le 31 janv. 2024
It was a pleasure to be of service! We strive to embody an elegant yet approachable atmosphere and take great care with every detail from our rooms and amenities, to our warm and attentive approach. Thank you for taking time to review your visit and kind recommendation. We hope you will stay with us again soon!Regards, Raul Aguilera, General Manager
10/10 Excellent
Melissa
7 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Melissa
Séjour de 6 nuits en janvier 2024
Réponse de Raul Aguilera, General Manager le 11 janv. 2024
Thank you for highly rating our hotel and staff after your recent stay. I am overjoyed to learn that you had a great time during your stay and that our staff treated you like royalty. Our objective is to provide exceptional service that truly takes care of our guests' every need, and it's always a delight to learn that we have succeeded. We will acknowledge the contributions of every team member who played a role in creating a smooth and effortless experience for you. Your return is something we look forward to on many future visits.Regards, Raul Aguilera, General Manager
10/10 Excellent
June, Palm Desert
Voyage en couple
6 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
June
Séjour de 5 nuits en janvier 2024
Réponse de Raul Aguilera, General Manager le 11 janv. 2024
Thank you for your appreciation of your recent stay with us. I am so pleased to learn that you were thoroughly impressed with your stay and the exceptional treatment from our staff. We are committed to going above and beyond for our guests and it is always gratifying to learn that we have succeeded in doing so. We will make sure to give due credit to all the team members who played a part in making your experience a smooth one. The prospect of hosting you again on many future visits is something we look forward to.Regards, Raul Aguilera, General Manager
10/10 Excellent
Alec, Boulder
28 déc. 2023
Alec
Séjour de 7 nuits en décembre 2023
Réponse de Raul Aguilera, General Manager le 23 janv. 2024
Dear Alec,Thank you for your phenomenal rating of your recent stay. I am over the moon to learn that you enjoyed your stay and that our staff made it even better with their exceptional service. Our mission is to ensure that our guests have an exceptional experience, and it's always a proud moment to learn that we have succeeded. We will make sure to give credit to all team members involved in providing you with a seamless and enjoyable experience. We are eagerly awaiting your return on many future visits.Regards, Raul Aguilera, General Manager
10/10 Excellent
Casey
Voyage en famille
28 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Casey
Séjour de 3 nuits en décembre 2023
Réponse de Raul Aguilera, General Manager le 28 déc. 2023
How thrilling it was to see your rating of your stay at our hotel! I am happy it was practically perfect in every way! I am especially pleased to know you had such wonderful experiences with our hotel staff. We rely on them to help create the best experience possible, and we are elated about the positive impact this had on your visit. We will certainly recognize all the team members who contributed to give you a seamless experience. Thank you again, and we look forward to welcoming you back on your next visit.Regards, Raul Aguilera, General Manager
8/10 Bien
Ruben
27 déc. 2023
Ruben
Séjour de 4 nuits en décembre 2023
Réponse de Raul Aguilera, General Manager le 28 déc. 2023
Thank you for taking the time to provide a great rating for your recent visit to us. It is fantastic to see you had such a memorable experience with us! We strive to provide an extremely high level of service and it is clear to see you experienced this. Please do not hesitate to reach out to our team when planning your future visit; we would be delighted to assist and create another memorable celebration for you.Regards, Raul Aguilera, General Manager
10/10 Excellent
Vasil, San Francisco
21 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vasil
Séjour de 4 nuits en décembre 2023
Réponse de Raul Aguilera, General Manager le 21 déc. 2023
Thank you for your generous evaluation of your stay. I am grateful to learn that you had a fantastic time during your stay and that our staff was a big part of it. We are focused on delivering outstanding service to meet the needs of our guests, and it's always a proud moment to learn that we have done so. We will recognize the efforts of all individuals on our team who helped create a seamless and enjoyable experience for you. We eagerly look forward to your return on many future visits to come.Regards, Raul Aguilera, General Manager
8/10 Bien
Jason
17 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jason
Séjour de 7 nuits en décembre 2023
Réponse de Raul Aguilera, GM, Hilton Los Cabos Beach Resort le 18 déc. 2023
Hi Jason,It is gratifying to read that our offering hit all the right notes with you. We are thrilled to see that the exceptional service you received from our associates exceeded your expectations. At our Hilton Los Cabos Beach & Golf Resort, we are dedicated to providing a meaningful and timeless stay for all of our guests, and we thank you for your kind ratings of our welcoming and thoughtful service.Happy Holidays,Raul Aguilera, GM
10/10 Excellent
Yolian
Voyage en famille avec de jeunes enfants
21 nov. 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Yolian
Séjour de 1 nuit en novembre 2023
Réponse de Raul Aguilera, General Manager le 27 nov. 2023
Muchas gracias por compartir su excelente experiencia en nuestro hotel. Nos llena de satisfacción saber que nuestras instalaciones y servicios han estado a la altura de sus expectativas, pues es siempre nuestro principal objetivo. Nos gustaría también expresar nuestra gratitud por su reconocimiento a todos nuestros compañeros, que se esfuerzan diariamente por conseguir altos niveles de satisfacción entre nuestros clientes. Estaremos encantados de tenerles de vuelta en nuestro hotel para una nueva inolvidable experiencia.Un cordial saludo,Raul Aguilera, General Manager
8/10 Bien
abraham
Voyage en famille
9 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
abraham
Séjour de 4 nuits en novembre 2023
Réponse de Raul Aguilera, GM, Hilton Los Cabos Beach Resort le 10 nov. 2023
Hi Abraham,We know your fellow travelers find value in learning that your Hilton Los Cabos Beach Resort experience was enjoyed. We are delighted to see that you loved exploring all that awaited. Our associates are always devoted to providing supreme service and are passionate about creating a welcoming and authentic atmosphere for all our guests. We look forward to delivering beyond your expectations when next you visit our Hilton Los Cabos Beach Resort.Warm regards,Raul Aguilera, GM
10/10 Excellent
Natalya
7 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Natalya
Séjour de 2 nuits en novembre 2023
Réponse de Raul Aguilera, General Manager le 8 nov. 2023
We are so happy you had such a great experience. I am grateful that you were content with your guestrooms and I am pleased to learn that overall you enjoyed your stay. It is great to hear that you felt so very well looked by our colleagues during your time in residence with us. We certainly look forward to welcoming you back in the very near future and once again, thank you for your high ratings.Regards, Raul Aguilera, General Manager
10/10 Excellent
Alla
Voyage en famille, Voyage en groupe
30 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alla
Séjour de 3 nuits en octobre 2023
Réponse de Raul Aguilera, General Manager le 31 oct. 2023
Thank you for your thoughtful review! Our commitment to providing exceptional guest experiences is unwavering, and I'm thrilled that we succeeded in making your stay so enjoyable. Your words of appreciation will be shared with the entire team, who played a pivotal role in leaving a positive and lasting impression. Your review brightened our day, and hosting you has been a wonderful experience we'll cherish.Regards, Raul Aguilera, General Manager
10/10 Excellent
Olivia
Voyage en famille avec de jeunes enfants, Voyage en groupe
16 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Olivia
Séjour de 4 nuits en octobre 2023
Réponse de Raul Aguilera, General Manager le 17 oct. 2023
I am delighted to receive your review and to learn that you felt welcomed and pampered during your stay with us. Your feedback is an amazing compliment, thank you! It really is marvelous to hear how much you enjoyed the service and personal attention from the staff. Your patronage is hugely appreciated and I do hope we will have the pleasure to warmly welcome you back again. Please feel free to let us know if we can be of any assistance at that time.Regards, Raul Aguilera, General Manager
10/10 Excellent
Indrajeet
11 oct. 2023
Indrajeet
Séjour de 4 nuits en octobre 2023
Réponse de Raul Aguilera, General Manager le 17 oct. 2023
Thank you for your fantastic rating! Your perfect 5-star feedback is the lifeblood of our continuous strive for perfection. Your satisfaction and happiness fuel our desire to provide only the best service. Your feedback is an affirmation of our success in this endeavor. We're already excited to welcome you back, ready to deliver an even more impressive experience on your next visit.Regards, Raul Aguilera, General Manager
10/10 Excellent
ALPER
11 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
ALPER
Séjour de 7 nuits en septembre 2023
Réponse de Raul Aguilera, General Manager le 17 oct. 2023
Thank you for your remarkable rating! We're thrilled that you were completely satisfied with all aspects of our hotel. The high standards of cleanliness that we uphold and the exceptional customer service we deliver are sources of immense pride for us. Your feedback tells us we're succeeding in our mission to provide outstanding guest experiences. We eagerly await your return in the future.Regards, Raul Aguilera, General Manager
10/10 Excellent
Ana
25 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ana
Séjour de 3 nuits en septembre 2023
Réponse de Raul Aguilera, GM, Hilton Los Cabos Beach Resort le 26 sept. 2023
Hello Ana,I am so glad to hear that our Hilton Los Cabos Beach Resort service delivered by our team and our amenities not only impressed you but exceeded your expectations. We are thrilled that you had such a spectacular stay.It is a delight to have provided the backdrop for the creation of so many unforgettable memories, and we are so grateful to have been chosen as your destination. Thank you and we look forward to seeing you again soon!Regards,Raul Aguilera, GM
10/10 Excellent
Grigoriy
21 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Grigoriy
Séjour de 4 nuits en septembre 2023
Réponse de Raul Aguilera, GM, Hilton Los Cabos Beach Resort le 26 sept. 2023
Dear Grigoriy,Our Hilton Los Cabos Beach Resort never ceases to delight those of our guests who are adventurous and aficionados of culture. We thank you for your rating and would like you to know that it would be a great pleasure to welcome you back for another remarkable vacation.All the best,Raul Aguilera, GM
8/10 Bien
Alexis
20 sept. 2023
Les points forts : Équipements
Alexis
Séjour de 3 nuits en août 2023
Réponse de Raul Aguilera, GM, Hilton Los Cabos Beach Resort le 26 sept. 2023
Dear Alexis,We are dedicated to offering an authentic and flawless stay to each guest. Thank you for your compliments of our very "lovely" Hilton Los Cabos Beach Resort. Indeed, this summer was quite hot, our infinity pools providing a much-welcomed treat! We also boast an array of restaurants serving delicious culinary masterpieces, making our Hilton Los Cabos Beach Resort, the perfect place for guests looking to have an elevated dining experience and those wanting to admire our spectacular views from indoors.We enjoyed hosting you and would love to have you join us again!Warm regards,Raul Aguilera, GMM
10/10 Excellent
Sameen
18 sept. 2023
Sameen
Séjour de 2 nuits en septembre 2023
Réponse de Raul Aguilera, General Manager le 17 oct. 2023
Your wonderful rating has truly brightened our day! We can't express enough gratitude for your 5-star feedback, which reflects our commitment to delivering remarkable experiences for our esteemed guests. Your contentment is our ultimate reward, and we can't wait to welcome you back. Rest assured, we'll strive to make your future stay surpass every expectation.Regards, Raul Aguilera, General Manager