Les notes se basent sur un nombre total de 1 358 avis vérifiés

4,4 sur 5
Recommandé par 90 % des clients
4,6 Propreté de la chambre
4,5 Services et personnel
4,4 Confort de la chambre
4,5 Conditions de l'hôtel
Avis Expedia vérifiés
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Complexe hôtelier, genre tout-inclus, à Los Cabos,

Publié le 27 juil. 2015
Les + : Touche mexicaine: nourriture (le matin et le soir, en particulier), "fiesta mexicana" organisée par l'hôtel
Les - : Le menu au déjeuner (lunch) est un peu banal
Excellente expérience: hôtel bien situé, personnel bien entraîné, prestations de haut niveau.
5 sur 5
Recommandé
pour Tout le monde
par ML de Béziers, France

Séjour tres agréable dans tres bel établissement

Publié le 4 avr. 2012
Les + : son confort, la vue, les piscines à débordement
Les - : peut-être la plage un peu rocailleuse pour la baignade
Situation : idéal
Superbe hotel idéalement situé; personnel compétent et attentionné ; piscines tres agréables; chambres spacieuses avec tres belle vue sur mer ;tres bonne restauration Proximité d'un très beau golf
3 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Beautiful hotel, rooms need updating.

Publié le 19 mai 2017
The hotel grounds are beautiful. There are multiple pools at different levels since the resort is built into the mountain. There are some hot tubs in secluded areas and little nooks to sit and view the ocean. Service was very nice. Sky Sushi was ok the view from this restaurant before sunset was gorgeous. The Mexican restuarant we did not care for, Bodega the steak house was excellent, no need to upcharge to get a "better" steak, Blu restaurant is hard to find but the shrimp cocktail was good. The fish restauant by the beach was the best! Wished there was a buffet option at lunch and dinnerThe music groups in the lobby bar and by fire pit were excellent. The room was very outdated, rusty shower curtain rod, toilet was leaking, sofa in room was very old and worn out, bed is very firm which we liked but most people probably wouldn't, table to eat was cast iron and hard to move without making a lot of noise. We had a joining room and we could hear every conversation from our neighbors. A/C went out one night but was fixed the next day. The saving grace for the room was the Ocean view. We were about 100 feet away from the ocean. AMAZING! That is the closest we have ever had a room to the ocean. I'm not sure but it seemed like they were in the process of updating some rooms. Room 1205 was not at all updated but the view was amazing. Being that close to the ocean saved us when the A/C went out. We slept with the patio door open to catch the breeze. You can hear the waves crashing.
Commentaire laissé par : Direction de l'hôtel
19 mai 2017 par Grand Fiesta Americana Los Cabos , Direction de l'hôtel
On behalf of our entire team I would like to thank you for choosing Grand Fiesta Americana Los Cabos to stay recently. Regarding your comments on the beach, we are privileged to have a natural reef just in front of our resort, when the tide is low there is an area where you can admire a wide variety of colorful fish from the shore and even snorkel with them, this is a fun activity for kids and adults who want to enjoy the beauty of the submarine life; we feel very fortunate to offer this activity to our guests and we provide classes and snorkeling gear at the activities booth and when the tide is hight you can hear the waves crashing with the patio door open like you mention. I can assure you that our main focus is on our guests’ satisfaction and we strive to create memorable experiences during your stay here in Los Cabos. Your comments are so important and helpful to improve our services and offer you the wonderful experiences that you, our guests expect from us. We hope to have the pleasure to welcoming you again in the future. I am sure that our team will ensure that you will have a much more improved experience with us every time that you visit us It would be an honor to be your hosts again in the future.
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Love it

Publié le 7 mai 2017
We loved our stay here so much! We were treated very well. We will definitely be back!
Commentaire laissé par : Direction de l'hôtel
8 mai 2017 par Grand Fiesta Americana Los Cabos , Direction de l'hôtel
We would like to thank you for your loyalty, We hope to have the pleasure to welcoming you again in the future. it would be an honor to be your hosts again in the future.
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de Sacramento

Best hotel

Publié le 6 mai 2017
Les + : Everything
Situation : Not much
Wonderful experience overall. The all-inclusive here cannot be topped.
Commentaire laissé par : Direction de l'hôtel
8 mai 2017 par Grand Fiesta Americana Los Cabos , Direction de l'hôtel
At Grand Fiesta Americana Los Cabos we are always doing our best to improve our services; it is our intention that all our guests leave with a sense of peace, relaxation and knowledge we've done everything to provide a pleasant stay. thanks for your preference and we hope to see you soon!
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de Cuernavaca; Morelos

Gran destino en Cabo San Lucas

Publié le 2 mai 2017
Les + : Areas comunes, restaurantes, albercas, atención personalizada
Un gran experiencia integral. Muy buenas instalaciones, buenos restaurante y variados muy buena comida. La gran diferencia la hacen el personal en su totalidad, mucha calidez y siempre preocupados por que tu estancia sea de lo mejor. Seguro regresaremos pronto
Commentaire laissé par : Direction de l'hôtel
5 mai 2017 par Grand Fiesta Americana Los Cabos , Direction de l'hôtel
Muchas gracias por sus comentarios, es muy importante para nosotros que su estancia ha sido memorable y que hemos logrado su total satisfacción, Esperamos con gusto poder recibirlos nuevamente, y sera un placer asistirlos en su próximo viaje.
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Amazing hotel, service & location!

Publié le 27 avr. 2017
We loved our stay! We had a great experience at Fiesta Americana in Cancun last year so when we decided to go to Cabo, we picked Fiesta Americana. So glad we did! It's a newer and cleaner than Cancun location and the location is jus perfect! Food was great too but I did miss the grilled fish by the pool in Cancun. They didn't have it in Cabo. The kids had a great time at the beach! Not much waves because of rock formation than blocks the waves. So the kids were able to enjoy the water. It's also unbelievable how school of fish shows up by the beach! Yes, they are just right there in shallow water! Lots of fish! Hands down, Fiesta Americana in Cabo is our new favorite! Can't wait to go back there !
Commentaire laissé par : Direction de l'hôtel
5 mai 2017 par Grand Fiesta Americana Los Cabos , Direction de l'hôtel
We really appreciate the time you took to share with us your experience. All our staff is committed to satisfy our guest offering the best service. We are happy to know that you enjoy our beach. We can´t wait to help you in your next visit, it would be a pleasure. Best regards.
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de Orange County, CA

Beautiful

Publié le 25 avr. 2017
This was a very beautiful hotel! We stayed right in the middle of everything so it was very convenient for us to go around to places. Being in the middle, it did get loud since there was live entertainment, but I didn't mind it too much since it was great. We traveled with my sister's newborn and they were very family friendly here since they do not charge the baby anything for the baby. The place is a distance from down town, but there is a shuttle that takes you to the Marina which is within walking distance. It takes approximately 15 minutes and is about 12 per person. The food at almost every restaurant was delicious. My top 3 were Blu, La Bodega, and Rosato. The only biggest downfall of this hotel was the service was a bit slow at the majority of the places we ate, so sometimes our favorite meal would be the breakfast buffet. Overall the experience was very good.
Commentaire laissé par : Direction de l'hôtel
22 mai 2017 par Grand Fiesta Americana Los Cabos , Direction de l'hôtel
On behalf of our entire team, I would like to thank you for choosing to stay at Grand Fiesta Americana Los Cabos and for your kind recommendations regarding your experience with us. We have taken note regarding the areas of opportunity you have highlighted for us to follow up. We are happy to know that you have a good time in our restaurants with our delicious gastronomy. it would be an honor to be your hosts again in the future.
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de san diego

Great food, Ok rooms, ok location, very good stuff

Publié le 24 avr. 2017
Gran Fiesta Americana is a very big resort. Location is ok due to the sea to be with a lot of rocks, so not the best place if you like to swim on the ocean, but the pool are all very nice . Stuff is very friendly and food is outstanding. We had a superior ocean view room with 2 queen bed. Room is ok but bed we're very uncomfortable . My bed was leaning on one side and mattress are very stiff. Anyway, overall the view is nice and there are many restaurants and food is really great. Stuff is also friendly . The only thing I didn't really like was SPA, small room and separate , so you can't enjoy it with your other half...
Commentaire laissé par : Direction de l'hôtel
8 mai 2017 par Grand Fiesta Americana Los Cabos , Direction de l'hôtel
We can assure you that every constructive criticism you have shared with us has been taken very seriously by our Executive and Operations teams Regarding your comments on the beach, we are privileged to have a natural reef just in front of our resort, when the tide is low there is an area where you can admire a wide variety of colorful fish from the shore and even snorkel with them, this is a fun activity for kids and adults who want to enjoy the beauty of the submarine life; we feel very fortunate to offer this activity to our guests and we provide classes and snorkeling gear at the activities booth. I hope you give us an opportunity to host you again and exceed your expectations.
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de Seattle, WA

Love this hotel & location!

Publié le 23 avr. 2017
This is my second time at this hotel, because I liked it so much first time, I had to do it again! However, this time was little different. Staff was great! Very friendly and hard working people! We tip a lot, but we don't like to be pushed to it. The difference to was that there are sales agent everywhere trying to sell club-membership. They are at the restaurants eating with people taking their time to relax and enjoy the stay. We spent half day with agent who couldn't take "we need to think about this and we will like to sign for it later" instead he was pushy and said that the only option is to sign it immediately. Even doctor who I know from last visit was selling this membership.We LOVE this hotel!! We like to go there again, but please we should have other options to get this membership, if we want to. Offering some info at the reception is enough.Coffee is very important to me and my husband. The coffee at the hotel taste very good when is fresh made, but that was not always the case. Sometimes we had to ordered two or three times with hope to get fresh but it was old, bad coffee. So after three attempts to get fresh coffee we had to go to Starbucks. I wish if there was more salad option & dressings. I asked for green salad with vinegar&foil but got sweet salad.Many locals with day-pass with loud speakers on the pool. Last time we were thanked for the visit and wished a safe flight, this time receptionist just took our key cards & said "you are done" I was surprised!
Commentaire laissé par : Direction de l'hôtel
8 mai 2017 par Grand Fiesta Americana Los Cabos , Direction de l'hôtel
It was a honor to host you at Grand Fiesta Americana Los Cabos for your recent stay and thank you very much for sharing your honest feedback. It is very important for us your feedback and please know that we will take it very seriously in order to improve and to prevent any disturbance during your stay. Our goal is to make your stay as relaxed and perfect from the moment you are welcome until the moment of your departure, and I would not want that this situation ruined the good things that you experienced. Hoping to welcome you once again and create memorable experiences!