Publié le 11 août 2016
Room with a great view of the ocean. Dinners were great. Servers went above and beyond at meal times. Thanks to Abel at the Peninsula Breakfast Buffet, great service with humor. Pool side service with drinks and food could be better, we were ignored and others around us were being served until the last day (Edgar you were amazing).. Sushi Bar, Blu, Rosato's and the Mexican Restaurant were fantastic. Rosato's manager took the time to talk with us, Javier, server made us a special treat for our last evening at the resort. 5 pools to choose from and hot tubs. Great coral reef to snorkel in and the fish came right up to you in shallow waters. Maid services was great, they came 3 times; once in the morning to clean, afternoon to replenish fridge and snacks, and evening to turn down the covers for bedtime. Communication could have been better when the Tropical Storm Javier hit. They closed down dinner and room service early and we didn't hear until last minute as we were in the pool. They did make us a nice boxed dinner that was in the room making sure we had some food.
Commentaire laissé par : Direction de l'hôtel
19 août 2016 par John K, Direction de l'hôtel
We really appreciate your comments regarding your recent stay at Grand Fiesta Americana Los Cabos. I am very pleased to read how much you liked our beautiful resort and inviting service.
I regret that your perception was of discommunication during the Tropical Storm Javier, in special cases like tropical storms or hurricanes, we have to adjust the regular operation and also take necessary actions taken at the moment to ensure our guest’s and staff’s safety such as closing some restaurants for dinner, our guest services team made calls to each room to inform about this situation and I greatly appreciate the fact that the majority of guests understood and were very cooperative. As you mentioned we offered box lunches to all our guests in case they wanted more food.
I greatly appreciate your insightful feedback and hope you will consider having a future vacation at Grand Fiesta Americana Los Cabos, we will be honored to host you again.