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Avis sur SpringHill Suites by Marriott Pasadena Arcadia

3 out of 5
SpringHill Suites by Marriott Pasadena Arcadia
99 N 2nd Ave, Arcadia, CA

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 348 avis sur 704." "
Note des voyageurs de 8 (Bien), d’après 210 avis sur 704." "
Note des voyageurs de 6 (Satisfaisant), d’après 64 avis sur 704." "
Note des voyageurs de 4 (Médiocre), d’après 45 avis sur 704." "
Note des voyageurs de 2 (Horrible), d’après 37 avis sur 704." "

8,6/10

Propreté

9,0/10

Personnel et service

8,2/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
J'ai aimé l'accueil, et les services comme le petit déjeuner et la possibilité d'avoir accès à des boissons. J'ai moins aimé la qualité d'insonorisation des murs. Mes voisins étaient particulièrement bruyants...
Séjour de 3 nuits en juin 2019
Réponse de Hotel Manager le 12 juin 2019
Thank you for staying and please be assured that we have discussed the feedback you have provided us. We hope to see you again. :)

6/10 Satisfaisant

Bastien

Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Moyen pour le prix
l hôtel est facile d'accès et on trouve beaucoup de restaurant autour Il est propre et le petit déjeuner correct bien qu'il manque un peu de tables Le système de chauffage est bruyant et le notre était défectueux et faisait trop de bruit nous avons du l'arrêter en pleine nuit...ceci a été gênant...
Séjour de 2 nuits en janvier 2019
Réponse de Tim le 28 févr. 2019
I'm sorry that your stay was not exceptional and I have shared your comments with the appropriate department to correct the issue, Again please accept our sincere apology.

10/10 Excellent

Maureen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Springhill Suites Arcadia Team le 16 avr. 2024
We're thrilled to hear you enjoyed your stay and can't wait to welcome you back!

10/10 Excellent

Jorge

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Safe area
Séjour de 3 nuits en avril 2024
Réponse de Springhill Suites Arcadia Team le 11 avr. 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Wesley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Springhill Suites Arcadia Team le 8 avr. 2024
Thank you for the wonderful review, we hope to see you again soon!

10/10 Excellent

TANYA ELIZABETH

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Was a nice experience
Séjour de 2 nuits en avril 2024
Réponse de Springhill Suites Team le 5 avr. 2024
thank you so much for the great review and we can't wait for your next visit to the area!

10/10 Excellent

Nora

Les points forts : Propreté
This hotel is very, very nice and very clean !! The staff does not bother you at check out time demanding you leave nor do they bother you at all during your stay, for that matter. Check in is very simple, no extra deposit surprises. They do require a credit ir debit card on file , but just for your own needs, like if you want something from their store, like snacks or drinks. Free breakfast with a nice dining area
Séjour de 1 nuit en mars 2024
Réponse de Springhill Suites Staff le 29 mars 2024
Dear Nora,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Horrible

George

Bad hotel
Séjour de 1 nuit en mars 2024
Réponse de Springhill Suites Team le 15 mars 2024
Thank you for taking the time to let us know about your experience while staying with us. Your stay experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues such as yours from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Bien

Melvin

Séjour de 1 nuit en mars 2024
Réponse de Springhill Suites Arcadia Team le 26 mars 2024
On behalf of the team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.

8/10 Bien

Stephanie

Séjour de 1 nuit en janvier 2024
Réponse de springhill front desk le 25 mars 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Médiocre

Fan

Les points forts : Propreté
Les points faibles : Personnel et service
Séjour de 3 nuits en février 2024
Réponse de Springhill Suites Arcadia Team le 15 mars 2024
Thank you for taking the time to let us know about your experience while staying with us. Your stay experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues such as yours from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Maxine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Springhill Suites Team le 15 mars 2024
We are thrilled to hear you enjoyed your stay with us. Your feedback will be shared with the team, and we look forward to your next visit to the area!

10/10 Excellent

Kumari

Les points forts : Équipements
Very Cozy will be back
Séjour de 1 nuit en février 2024
Réponse de SpringHill Suites Team le 15 mars 2024
We are thrilled to hear you enjoyed your stay and can't wait for your next visit!

8/10 Bien

Doug

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Springhill Suites Arcadia Team le 15 mars 2024
We are thrilled to hear you enjoyed your stay with us. Your feedback will be shared with the team, and we look forward to your next visit to the area!

10/10 Excellent

quy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was very clean and best part pet friendly
Séjour de 1 nuit en janvier 2024
Réponse de Nicholette Abril le 25 janv. 2024
Dear Valued Guest,Thank you for reaching out and providing us with feedback on your stay with us. We are hap to hear that you enjoyed your stay with us and we look forward to having you back again.

10/10 Excellent

Priscilla

Séjour de 1 nuit en janvier 2024
Réponse de Nicholette Abril le 25 janv. 2024
Dear Valued Guest,Thank you for reaching out and providing us with feedback on your stay with us. We are hap to hear that you enjoyed your stay with us and we look forward to having you back again.

10/10 Excellent

Jean, Concord

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Nicholette Abril le 23 janv. 2024
Dear Valued Guest, I want to thank you for reaching out and providing us with feedback on your stay with us as we continue to grow and provide the highest quality of service. We are happy to hear that you enjoyed your stay based on the score given. I will share the following with the team to ensure they keep up the good work! Thank you for staying with us we look forward to having you back

8/10 Bien

evelyn

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
other than the construction noise all night long, that kept us sleep disturbed, the place would have been excellent!
Séjour de 2 nuits en janvier 2024
Réponse de Kim le 19 janv. 2024
Dear Valued Guest,I am sorry to hear that this was your experience having to deal with construction. My hopes are that next time you stay with us this will not be the case. Thank you for choosing Springhill Suites Arcadia!

10/10 Excellent

Carlos, Moorpark

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great stay. Would come again. Staff was very helpful.
Séjour de 1 nuit en janvier 2024
Réponse de Kim le 19 janv. 2024
Dear Valued Guest,We are elated to hear that you enjoyed your stay with us. Please come visit us again when you're in the area. Have a great day!

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Needs some care
Séjour de 2 nuits en janvier 2024
Réponse de Kim le 13 janv. 2024
Dear Valued Guest,Thank you for taking the time to score our hospitality during your stay, this will help us improve on where we fell short. We hope you choose to stay with us next time you're in the area. Have a great day!

10/10 Excellent

Sherry

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice location
Séjour de 3 nuits en décembre 2023
Réponse de Nicholette Abril le 10 janv. 2024
Dear Valued Guest,I want to thank you for reaching out and providing us with feedback on your stay with us! The score reflects a perfect 10 and the team will continue to keep up the good work as they are always reaching to go above and beyond to help everyone. We look forward to welcoming you back!

10/10 Excellent

Melina

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Nicholette Abril le 10 janv. 2024
Dear Valued Guest,I want to thank you for reaching out and providing us with feedback on your stay with us! The score reflects a perfect 10 and the team will continue to keep up the good work as they are always reaching to go above and beyond to help everyone. We look forward to welcoming you back!

6/10 Satisfaisant

Humberto

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excessive noise
My stay was ruined because they gave me a room right next to the railroad tracks, and the commuter train was passing by almost 24 hours a day every 10 minutes. Also, the elevator was right next-door and then on top of it. I guess there was a restaurant nearby that had loud music.
Séjour de 2 nuits en janvier 2024
Réponse de Nicholette Abril le 10 janv. 2024
Dear Valued Guest,I sincerely apologize for the inconvenience caused to you during your stay. I understand that this affected your stay, however we would of been more than happy to assist you in accommodating you with another room. Our staff is always here to help. We hope that we are able to provide you with a better stay if you decided to stay again with us in the future.

8/10 Bien

Zeylord

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
The sound of the hot water running through the pipes was a little loud. A wastebasket was placed in the hallway in the morning to catch drops of water from a leaking pipe. Breakfast was ok. Did see some homeless people loitering around the area near the swimming pool. Sadly this is a common problem in southern CA.
Séjour de 2 nuits en décembre 2023
Réponse de Nicholette Abril le 10 janv. 2024
Dear Valued Guest,I sincerely apologize for the inconvenience caused to you during your stay. I understand that you were not satisfied with the accommodations we had to provide, and the team and I will work in order to make changes to our amenities and services. We look forward to making these changes in order to get our returning guests to the area. Thank you for addressing your concerns.

10/10 Excellent

Vane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Springhill Suites Pasadena/Arcadia Team le 15 mars 2024
We are thrilled to hear you enjoyed your stay with us. Your feedback will be shared with the team, and we look forward to your next visit to the area!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Nicholette Abril le 10 janv. 2024
Dear Valued Guest,I want to thank you for reaching out and providing us with feedback on your stay with us! The score reflects a perfect 10 and the team will continue to keep up the good work as they are always reaching to go above and beyond to help everyone. We look forward to welcoming you back!

10/10 Excellent

Ethan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean, convenient and comfortable
Séjour de 3 nuits en décembre 2023
Réponse de Kim le 7 janv. 2024
Dear Valued Guest,Thank you for taking the time to leave us a review. This is the service we strive to provide; we hope that you will stay with us again next time you are in the area. Happy New Year!

10/10 Excellent

Georggina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en décembre 2023
Réponse de Kim le 31 déc. 2023
Dear Valued Guest,Thank you for taking the time to leave a positive score. We appreciate your feedback. Please let us know if there is anything we can do better next time, as this helps us deliver the best customer service possible. Happy New Year!

10/10 Excellent

Luis

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 13 nuits en décembre 2023
Réponse de Kim le 27 déc. 2023
Dear Valued Guest,Thank you for taking the time to leave us an exceptional score. We appreciate your feedback and are glad you enjoyed your stay! Happy Holidays from the Springhill Suites Arcadia team :)

10/10 Excellent

Angel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Liked tv with internet access
Séjour de 2 nuits en décembre 2023
Réponse de Springhill Suites Arcadia/Pasadena Team le 15 mars 2024
We are thrilled to hear you enjoyed your stay with us. Your feedback will be shared with the team, and we look forward to your next visit to the area!

10/10 Excellent

James

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Service and Night Desk Agenr = Awesome
Eric was great. Completely understood and cared about the event involved with my family. Resolved my room issue and enjoyed my stay.
Séjour de 1 nuit en décembre 2023
Réponse de Kim le 22 déc. 2023
Dear Valued Guest,Thank you for taking the time to give us positive feedback. This type of review encourages the front desk to continue being great! We hope to have you back in the near future, thank you for being our guest.

10/10 Excellent

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en novembre 2023
Réponse de Kim le 19 déc. 2023
Dear Valued Guest,Thank you for taking the time to leave us a positive score. This is the service we strive to deliver! We thank you for being our guest and hope to see you again in the future.

4/10 Médiocre

stephen

4 people in room, only 1 face towel. Went to front desk and they replied, they have none available
Séjour de 1 nuit en novembre 2023
Réponse de Kim le 19 déc. 2023
Dear Valued Guest,I thank you for bringing this to my attention, I do apologize for the inconvenience caused to you, this is below our standard. This feedback will help us in the future to assure we have face towels readily available. I do apologize again and hope you will stay again in the future. Thank you for being our guest.

10/10 Excellent

Jaime

Séjour de 2 nuits en décembre 2023
Réponse de Kim le 19 déc. 2023
Dear Valued Guest,We thank you for taking the time to leave us a review, we appreciate your business and hope you choose to stay with us again next time your travels bring you to the area.

10/10 Excellent

Anna

Voyage en famille
Les points forts : Propreté et personnel et service
The metro was right next to our room. It was difficult to sleep. The hearter/air conditioner was extremely loud when it turned on
Séjour de 1 nuit en décembre 2023
Réponse de Kim Richardson le 10 déc. 2023
Dear Valued Guest,Thank you for taking the time to give honest feedback. This is useful information to pass along to our maintenance team to assure this is an isolated AC unit issue. In the future please do not hesitate to let a front desk agent know and we would gladly move you away from the metro to a quieter side of the building. My hope is that you will give us a second chance next time you are in the area to provide the excellent service we strive to deliver.

8/10 Bien

Cassie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de Nicholette Abril le 10 janv. 2024
Dear Valued Guest,Thank you for reaching out and providing us with feedback on your most recent stay. We look forward to hosting you again when in the area.

10/10 Excellent

Areeya

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Kim le 10 déc. 2023
Dear Valued Guest,Thak you for your positive review, this is the service we strive to deliver. We hope to host you again when your travels bring you back to the area. Thank you for being our guest!

8/10 Bien

James

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location for Santa Anita Race Track.
Réponse de Springhill Suites Team le 15 mars 2024
We are thrilled to hear you enjoyed your stay with us. Your feedback will be shared with the team, and we look forward to your next visit to the area!

8/10 Bien

Carlos

Les points forts : Propreté et personnel et service
Good
Séjour de 1 nuit en décembre 2023
Réponse de Kim le 13 déc. 2023
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It’s was great I love to visit again
Séjour de 11 nuits en novembre 2023
Réponse de Kim le 12 déc. 2023
Dear Valued Guest,Thank you for taking the time to leave a 5-star review, we appreciate you choosing to stay with us and look forward to your return. Have a great day!

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Pros and Cons
Environment, services, cleanliness are excellent. The cons are bed is too soft, at night there may be a sounds coming from a pipe or some sort.
Séjour de 2 nuits en novembre 2023
Réponse de Nicholette Abril le 1 déc. 2023
Dear Valued Guest,I want to thank you for reaching out and providing feedback to the property about your stay with us. We are happy to hear you enjoyed our services. I will look further into new bed options as I understand all guests do not like soft beds. All guest concerns matter to us as we continue to work towards providing the highest quality of service always.

8/10 Bien

Jessica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023
Réponse de Nicholette Abril le 1 déc. 2023
Dear Valued Guest, Thank you for reaching out. Based on the score given you were satisfied with your stay, but we need to continue to make improvements on property in order to receive a higher score. We thank you for addressing the following score with us and will continue to make improvements throughout the property. Look forward to welcoming you back. Thank you for staying with us.

10/10 Excellent

Alejandra

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Recent Stay
Overall the trip was great! Room was clean and it had two televisions. Bathroom was clean. Breakfast was nice with various options and different from one day to another. Staff was super friendly and helpful. I guess my only issue would be if your room and the one next to you has one of those doors in between for when they’re shared rooms. You’ll hear about everything from the other guests next door. But overall it was great!
Séjour de 2 nuits en novembre 2023
Réponse de Nicholette Abril le 1 déc. 2023
Dear Valued Guest, I want to thank you for reaching out and providing us with feedback we are so happy to hear that you enjoyed your stay with us as we continue to work towards providing the best service at our property. In the future, please discuss that you prefer a room that is not a connecting room and we would be more than happy to accommodate you. We look forward to welcoming you back.

4/10 Médiocre

Pinky

Request not met. Stay was not too pleasant
Séjour de 3 nuits en novembre 2023
Réponse de Nicholette Abril le 1 déc. 2023
Dear Valued Guest,I sincerely apologize that we fell short of meeting your expectations during your stay. I would like to get a little more feedback on what occurred. Please contact the GM at the property. I look forward to hearing from you in order to make the necessary improvements in our service.

8/10 Bien

YAN

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like this place!
Séjour de 1 nuit en novembre 2023
Réponse de Nicholette Abril le 4 déc. 2023
Dear Valued Guest,I want to thank you for reaching out and providing us with feedback we are happy to hear that you enjoyed your overall stay.

10/10 Excellent

Denise

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Family vacation
From the moment we walked through the doors the staff was kind and accommodating. The room was spacious and clean. The continental breakfast was delicious each morning. Will definitely stay here again the next time we are in this area!! :)
Séjour de 6 nuits en novembre 2023
Réponse de Kimberly Richardson le 22 nov. 2023
Dear Valued Guest,We thank you for taking the time to leave a positive review, this is the service we strive to deliver. We hope you choose to stay with us next time your travels bring you back to the area.

8/10 Bien

Terre

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Good value
Séjour de 1 nuit en novembre 2023
Réponse de Kimberly Richardson le 22 nov. 2023
Dear Valued Guest,We thank you for choosing Springhill Suites Arcadia/ Pasadena and we hope to see you when your travels bring you back to the area.

10/10 Excellent

Jacqueline

Séjour de 1 nuit en novembre 2023
Réponse de Kimberly Richardson le 22 nov. 2023
Dear Valued Guest,We thank you for taking the time to leave us a positive review, this is the service we strive to provide to each one of our guests. We hope you choose Springhill Suites Arcadia/Pasadena next time your travels bring you to the area.

8/10 Bien

Michael

Voyage en couple
Les points faibles : Équipements
The hotel looks clean and suite set up is great. If the hotel can provide free bottle water in the room that will be great.
Séjour de 1 nuit en novembre 2023
Réponse de Nicholette Abril le 10 nov. 2023
Dear Valued Guest, I want to thank you for reaching out and providing feedback. We do offer complimentary bottles of water which can be requested each day at the front desk. We do not replenish in our rooms. I thank you for reaching out and we will continue to work towards providing the highest quality of service to all our guests.

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 8 nuits en octobre 2023
Réponse de Nicholette Abril le 2 nov. 2023
Dear Valued Guest,I want to thank you for reaching out and providing us with a great score. It means a lot to the team and I as we continue to work towards providing the highest level of service to all our guests. We look forward to being able to welcome you back to the area and our hotel.