Terrasse/Patio

Avis sur The Live Hotel

3 out of 5
The Live Hotel
1901 W Olympic Blvd, Los Angeles, CA

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 356 avis sur 1015." "
Note des voyageurs de 8 (Bien), d’après 248 avis sur 1015." "
Note des voyageurs de 6 (Satisfaisant), d’après 168 avis sur 1015." "
Note des voyageurs de 4 (Médiocre), d’après 117 avis sur 1015." "
Note des voyageurs de 2 (Horrible), d’après 126 avis sur 1015." "

7,6/10

Propreté

7,8/10

Personnel et service

6,6/10

Équipements

7,0/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

8/10 Bien

Frédéric

Les points forts : Personnel et service
Séjour de 1 nuit en février 2024
Réponse de The Live Hotel le 5 mars 2024
Dear Guest,Thank you for taking the time to leave us a rating.   We can't wait to have you back for another visit soon!Thank You,The Live Hotel

4/10 Médiocre

catherine

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Lits trop petits ,pas de micro-onde au petit déjeuner,petit déjeuner froid et peu de choix, quartier pas terrible
Séjour de 3 nuits en janvier 2024
Réponse de The Live Hotel le 16 janv. 2024
Dear catherine,Thank you for sharing your thoughts.  We apologize for any inconvenience regarding the bed size, breakfast options, and the absence of a microwave.  Your feedback is invaluable, and we'll explore ways to enhance our offerings and address concerns.  Regarding the neighborhood, we prioritize guest safety and are committed to providing a secure environment.  If there's anything else you'd like to share or if we can assist further, please feel free to let us know.  We appreciate your input and hope to improve for your future visits.  Safe travels!Thank You,The Live Hotel

8/10 Bien

Bruno

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Chambre propre et ménage fait tout les jours. Petit déjeuner copieux. Parking à l'hôtel. Point négatif, brillant et on est entant ces voisins.
Séjour de 2 nuits en janvier 2024
Réponse de The Live Hotel le 10 janv. 2024
Dear Bruno,We're thrilled to hear you appreciated our daily cleaning service, hearty breakfast, and on-site parking.  Your feedback on noise disturbance is concerning, and we apologize for any inconvenience caused by neighboring guests.  Our team will address this to ensure a more peaceful experience.  We value your input and hope this won't deter you from choosing us again. Your comfort is our priority, and we look forward to the opportunity to provide an even better stay in the future.  Thank you for your review.Best Regards,The Live Hotel

8/10 Bien

Geoffrey

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 3 nuits en octobre 2023
Réponse de The Live Hotel le 3 nov. 2023
Dear Geoffrey,Thank you so much!  Knowing that you enjoyed your time with us indeed makes our day.  We truly appreciate your positive rating and hope you will stay with us again soon next time you visit The Live Hotel.Best Regards,The Live Hotel

6/10 Satisfaisant

Samira

Séjour de 15 nuits en juillet 2023
Réponse de Ramada Hotel le 22 août 2023
Dear Samira,Thank you for taking the time to leave us a rating of your stay with us at Ramada Hotel.  We work tirelessly to ensure our guests experience the best hospitality in Los Angeles.  We also wish you could elaborate on your experience, especially where we went wrong.  Our goal is to provide a memorable stay and so your review helps us identify where we lack.We hope you enjoyed our amenities and hope that you choose us again on your next visit to Ramada Hotel.Thank You,Ramada Hotel

8/10 Bien

rejean

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
le stationnement est restreint
Séjour de 3 nuits en mars 2023
Réponse de Maria C. - Guest Services le 8 mars 2023
Dear Rejean, thank you for your feedback. We hope you plan on staying with us again soon.

8/10 Bien

Roberto

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The Hotel , even is been remodeling, the room it was very nice, the hallway still need same work. Overall good place to stay, I will definitely stay over again
Séjour de 1 nuit en mars 2024
Réponse de The Live Hotel le 28 mars 2024
Thank you for taking the time to write us a review. Looking forward in seeing you again at the property.

10/10 Excellent

Angeles

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The live hotel was a great option for the weekend it was near a venue we visited for the day .
Séjour de 1 nuit en décembre 2023
Réponse de The Live Hotel le 28 mars 2024
We're pleased to know that your experience with us was a good one.Thank you for your good feedback.We look forward to welcoming you back to The Love Hotel.

6/10 Satisfaisant

Karina

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room were spacious and clean. The hotel property was outdated and elevator was dirty. The breakfast was not great. It was about 5 minutes from stadium.
Séjour de 2 nuits en mars 2024
Réponse de The Live Hotel le 27 mars 2024
Appreciate the good review that you gave us. Rest assured that the constructive criticism that you've provided will be taken seriously so we can further improve the stay of our guests. Hope to see you soon, again!

8/10 Bien

Marinel

Les points forts : Personnel et service
Séjour de 4 nuits en mars 2024
Réponse de Maria L. Guest Services le 25 mars 2024
Dear Marinel,We're delighted to hear that you had a overall satisfactory experience! Providing memorable stays is our mission, and we're thrilled that you enjoyed your time with us. Your satisfaction is our priority, and we appreciate your feedback. We look forward to the opportunity to host you again and create even more wonderful memories.

10/10 Excellent

karlo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Maria L. Guest Services le 25 mars 2024
Dear Karlo,We're thrilled to hear that you found our hotel excellent! Providing exceptional experiences is our top priority, and we're delighted that you enjoyed your stay. Your positive feedback means the world to us, and we look forward to welcoming you back for another wonderful stay in the future. Thank you for choosing our hotel!

8/10 Bien

Maricela

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It s a nice place to stay for a few nights but disappointed with our room not being cleaned. We stayed there for two nights and no room service.
Séjour de 2 nuits en mars 2024
Réponse de Maria L. Guest Services le 22 mars 2024
First of all, thank you for the good review! We really appreciate your feedback. And we apologize for the inconvenience you experienced during your stay. Ensuring cleanliness and prompt service is a top priority for us, and we regret falling short of your expectations. Your feedback is invaluable, and we will address this issue promptly with our housekeeping team to prevent recurrence.Thank you for bringing this matter to our attention.

10/10 Excellent

RAFAEL

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en mars 2024
Réponse de Maria L. Guest Services. le 18 mars 2024
We're thrilled you enjoyed your stay! Your satisfaction means everything to us.We can't wait to welcome you back soon!

10/10 Excellent

Andreas

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Neu renoviertes Hotel. Personal ist freundlich und zuverlässig. Crypto.com-Arena ist fußläufig erreichbar.
Séjour de 3 nuits en mars 2024
Réponse de Maria L. le 15 mars 2024
Thank you for your wonderful review! We're thrilled to hear that you enjoyed our newly renovated hotel and found our staff to be friendly and reliable. It's great to know that our convenient location near Crypto.com Arena added to your experience. We hope to welcome you back again soon for another enjoyable stay!

2/10 Horrible

Dinh, San Francisco

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
After check in, the guy at front desk gave me the key room that someone was already in the room. Went back to lobby and told the guy. He didn't believe me that there were people inside the room. He went up to try the key and he realized that the room is taken. He told us to wait for him upstairs he will give us another room. We could hear him from downstairs helping 2 guests get water and another guests for Doordash. He completely forgot about us. We waited for half an hour didn't see him so I went downstairs to look for him. Very lousy worker The air conditioning is super loud. Shower stall is dirty. Toilet is dirty and someone forgot to flush it Don't recommend this hotel to anyone
Séjour de 1 nuit en mars 2024
Réponse de Maria L. Guest Services. le 15 mars 2024
We sincerely apologize for the inconvenience and frustration you experienced during your stay. We deeply regret the lapse in service you encountered with our front desk staff. Your feedback is invaluable, and we will address this issue internally to ensure it doesn't happen again in the future.Regarding the cleanliness issues, we take cleanliness very seriously, and we will investigate these matters and take immediate action to rectify them.We understand your disappointment, and we're truly sorry that we didn't meet your expectations. We appreciate your feedback, as it helps us improve our service and facilities for all our guests. If you would like to discuss your experience further or if there's anything we can do to make it right, please don't hesitate to reach out to us directly.

10/10 Excellent

Emmanuel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
it was all good
Séjour de 4 nuits en mars 2024
Réponse de Maria L. Guest Services. le 15 mars 2024
We're glad to hear that everything met your expectations! We appreciate your feedback and hope to have the opportunity to welcome you back for another enjoyable stay soon!

10/10 Excellent

Marco

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Maria L. Guest Services. le 15 mars 2024
Thank you for sharing perfect score! We're thrilled to hear that you had a great stay with us. Your satisfaction is our top priority, and we're delighted that you enjoyed your time with us. We look forward to welcoming you back for another great stay in the future!

8/10 Bien

Vael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room was clean and staff were friendly.
Séjour de 1 nuit en mars 2024
Réponse de The Live Hotel le 12 mars 2024
Dear Vael,Thank you for your positive feedback!  We're glad to hear that you found your room clean and our staff friendly during your stay.  Providing a comfortable and welcoming environment for our guests is important to us, and we're delighted that we could meet your expectations.  Your satisfaction is our priority, and we appreciate your kind words.  We hope to welcome you back for another enjoyable stay in the future!Thank You,The Live Hotel

4/10 Médiocre

Mitchell

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Staff was barely engaging…. Heater did not work. Second lock on the door didn’t work. Breakfast seemed decent I did not partake
Séjour de 1 nuit en mars 2024
Réponse de The Live Hotel le 12 mars 2024
Dear Mitchell,We're sorry to hear about your disappointing experience during your stay.  Providing excellent service and ensuring our guests' comfort is our priority, and we apologize if our staff did not meet your expectations.  Additionally, we apologize for the issues you encountered with the heater and the door lock.  Your feedback is valuable, and we will address these concerns with our team to ensure improvements are made.  We're glad to hear that the breakfast seemed decent, although we regret that you didn't have the opportunity to partake.  We appreciate your understanding and hope to have the opportunity to make it right during your next visit.Thank You,The Live Hotel

8/10 Bien

Carolyn

Voyage en famille
Clean, no nonsense place to stay. Delivered what was expected. No frills, but that was fine for our stay and needs. Just as other reviewers mentioned, the walls and door are paper-thin so you can hear everything, even some street activity. We slept fine though doors, some music and a little late night return of a family upstairs woke us.
Séjour de 2 nuits en février 2024
Réponse de The Live Hotel le 11 mars 2024
Dear Carolyn,We're glad to hear that you found our place clean and no-nonsense, delivering exactly what you expected.  Your satisfaction is important to us, and we're pleased that our straightforward approach met your needs.  We apologize for any inconvenience caused by noise from neighboring rooms and street activity.  Your feedback is valuable, and we'll look into ways to minimize sound disturbance for our guests' comfort.  We appreciate your understanding and hope to have the opportunity to welcome you back for another comfortable stay in the future.  Thank you for choosing us for your accommodation needs!Thank You,The Live Hotel

8/10 Bien

Esdras

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked it , the only thing I wish would had been better would be the beds they were not comfortable a bet hard for me ,overall good
Séjour de 1 nuit en mars 2024
Réponse de The Live Hotel le 7 mars 2024
Dear Esdras,We're glad to hear that you overall enjoyed your stay with us!  Your comfort is important to us, and we apologize if the beds didn't meet your expectations.  We appreciate your feedback and will consider it as we strive to improve our accommodations for future guests.  If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know.  Thank you for choosing us, and we hope to have the opportunity to welcome you back for a more comfortable stay in the future.Thank You,The Live Hotel

10/10 Excellent

Brenda, Los Angeles

Les points forts : Équipements
Love this small property
Séjour de 1 nuit en mars 2024
Réponse de Ayn le 5 mars 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Nicole

Voyage en couple
Rooms were nice and Clean, no noise , perfect for a getaway
Séjour de 1 nuit en mars 2024
Réponse de Ayn le 5 mars 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

Anthony

Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
I didn't like paying for parking but understood why. I didn't like the area because it was hard to find without take a few looks. I like my room being cleaned every time.
Séjour de 3 nuits en février 2024
Réponse de The Live Hotel le 5 mars 2024
Dear Anthony,Thank you for sharing your feedback with us.  We understand your concerns about paying for parking and apologize for any inconvenience it may have caused.  Regarding the area, we apologize for any difficulty you experienced in finding the hotel.  We will consider your feedback and look for ways to improve the visibility and accessibility of our location.  Additionally, we apologize if our housekeeping service did not meet your expectations.  Your satisfaction is important to us, and we will strive to make improvements based on your feedback.  We appreciate your understanding and hope to have the opportunity to welcome you back for a more positive experience in the future.Thank You,The Live Hotel

10/10 Excellent

Song, Los Angeles

Séjour de 1 nuit en février 2024
Réponse de Maria L. Guest Services le 25 mars 2024
Dear Song, Thank you for the glowing rating of 5! We're thrilled to have met or even surpassed your expectations. Your satisfaction is our top priority, and we're committed to consistently providing outstanding experiences. Your feedback inspires us to continue delivering excellence, and we can't wait to welcome you back for another fantastic stay.

10/10 Excellent

Lisa Marie

Séjour de 1 nuit en février 2024
Réponse de Maria L. Guest Services le 25 mars 2024
Dear Lisa,Thank you for the perfect score! We're delighted to hear that you found our hotel great. Providing exceptional service and comfort is our goal, and your satisfaction is our greatest reward. We appreciate your support and look forward to welcoming you back for another fantastic experience.

8/10 Bien

Denis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de The Live Hotel le 5 mars 2024
Dear Denis,Thank you so much!  Knowing that you enjoyed your time with us indeed makes our day.  We truly appreciate your positive rating and hope you will stay with us again soon next time you visit the area.Thank You,The Live Hotel

6/10 Satisfaisant

Patrick

Ye
Séjour de 2 nuits en janvier 2024
Réponse de The Live Hotel le 28 févr. 2024
Dear Patrick,Thank you for rating your stay at  The Live Hotel.  We are glad to learn that your stay at our The Live Hotel Hotel was good; however, we would love to know how we could've improved your experience.  Don't hesitate to contact us to provide more details about your experience so we can continue improving our product and service.Sincerely,The Live Hotel

10/10 Excellent

Frederick Alexander

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff is really helpful and accommodating
Séjour de 3 nuits en février 2024
Réponse de The Live Hotel le 27 févr. 2024
Dear Frederick,Thank you for your feedback!  We're thrilled to hear that you found our staff to be helpful.  Providing excellent service to our guests is a top priority for us, and we're glad we could meet your expectations.  If there's anything else we can assist you with during your stay or if you have any special requests, please don't hesitate to let us know.  We appreciate your kind words and look forward to welcoming you back again soon!Thank You,The Live Hotel

2/10 Horrible

jillian

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de The Live Hotel le 27 févr. 2024
Dear Jillian,Thank you for the review.  We apologize for any inconvenience you faced while staying at our hotel.  We would love to know about your experience to ensure it doesn't happen again. Thanks for visiting The Live Hotel.Sincerely,The Live Hotel

10/10 Excellent

Simon

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice and clean
Séjour de 1 nuit en février 2024
Réponse de The Live Hotel le 23 févr. 2024
Dear Simon,We appreciate your kind words!  It's wonderful to hear that you found our establishment nice and clean.  We strive to provide a comfortable and welcoming environment for our guests.  If there's anything else you enjoyed or anything we can improve upon, please let us know.  We hope to host you again in the future for another pleasant stay! Thank You,The Live Hotel

8/10 Bien

OhAlex

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Todo limpio y ordenado Lo malo que pondría es que no tiene nada de agua para beber en la habitación
Séjour de 1 nuit en février 2024
Réponse de The Live Hotel le 22 févr. 2024
Dear Alex,Thank you for your feedback!  We're glad to hear that you found everything clean and tidy during your stay.  We apologize for the inconvenience regarding the lack of drinking water in your room.  Your feedback is valuable to us, and we will consider it as we strive to improve our guest experience.  We appreciate your suggestion and hope to have the opportunity to welcome you back for another enjoyable stay in the future.  Thank you for choosing to stay with us!Thank You,The Live Hotel

4/10 Médiocre

Tasha

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff seemed annoyed to help. Building is pretty run down and the elevator was last inspected in 2019. Not sure if they forgot to post the new certification or if it is expired. The hotel is grimey and outdated.
Séjour de 1 nuit en février 2024
Réponse de The Live Hotel le 20 févr. 2024
Dear Tasha,We appreciate you taking the time to share your experience with us.  Please accept our sincerest apologies for any inconvenience you encountered during your stay.  Providing exceptional service is our top priority, and we regret if our staff did not meet your expectations.  We take maintenance and safety seriously, and we will promptly address the elevator inspection and any necessary updates to ensure compliance.  Your feedback regarding the condition of our facilities is invaluable, and we will work diligently to improve and modernize our property.  We hope to have the opportunity to welcome you back in the future for a more satisfying stay.Sincerely,The Live Hotel

10/10 Excellent

Sandra

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Súper limpio y tranquilo! Los cuartos muy modernos y bonitos. Olia muy rico el cuarto y la atención fue súper buena muy amables
Séjour de 1 nuit en février 2024
Réponse de The Live Hotel le 21 févr. 2024
Dear Sandra,Thank you for your wonderful feedback!  We're thrilled to hear that you had a fantastic experience at our hotel.  We take great pride in providing clean, modern, and beautiful rooms for our guests, and we're delighted that you found them to your liking.  We're also glad that you enjoyed the delicious smell in the room and that our service was top-notch and friendly.  Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay in the future.  Thank you for choosing to stay with us!Thank You,The Live Hotel

6/10 Satisfaisant

Desiree

Voyage en groupe, Voyage en couple
Les points forts : Propreté et personnel et service
Walls are pretty thin. Lots of homeless camps around if you are walking outside.
Séjour de 1 nuit en février 2024
Réponse de The Live Hotel le 20 févr. 2024
Dear Desiree,Thank you for sharing your feedback.  We apologize for any inconvenience caused by the thin walls.  We continuously strive to improve our guests' comfort and will consider your comments for future enhancements.  Regarding the surrounding area, we prioritize our guests' safety and work closely with local authorities to ensure a secure environment.  We appreciate your patronage and hope to have the opportunity to host you again, providing a more enjoyable experience.Sincerely,The Live Hotel

8/10 Bien

Chester

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great
Séjour de 6 nuits en février 2024
Réponse de The Live Hotel le 15 févr. 2024
Dear Chester,Thank you for staying with us when you visited The Live Hotel.  It makes me happy to hear that you enjoyed your stay.  We hope to be able to host you again soon at The Live Hotel!Thank You,The Live Hotel

2/10 Horrible

Shanice

Séjour de 3 nuits en février 2024
Réponse de Maria L. Guest Services le 25 mars 2024
Dear Shanice, We're sincerely sorry to hear about your dissatisfaction with our hotel. Your experience matters deeply to us, and we're committed to addressing any issues you encountered. Please reach out to our customer service team so we can better understand your concerns and work towards a resolution. Your feedback is invaluable as we strive to improve our services for all guests.

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Would definitely stay here again.
Séjour de 2 nuits en février 2024
Réponse de The Live Hotel le 14 févr. 2024
Dear Andrew,We're delighted to hear that you enjoyed your stay with us!  Thank you for your positive feedback, and we look forward to welcoming you back again in the future.  Your satisfaction is our priority, and we're grateful for your continued support.  Thank you for choosing us! Thank You,The Live Hotel

8/10 Bien

Kevin Darnell

Voyage en groupe
Surrounding areas were dirty
Séjour de 2 nuits en février 2024
Réponse de The Live Hotel le 14 févr. 2024
Dear Kevin,We apologize for any inconvenience caused by the cleanliness of the surrounding areas.  We take your feedback seriously and will address this issue promptly.  Our goal is to provide a pleasant and comfortable environment for all our guests.  Thank you for bringing this to our attention, and we hope to have the opportunity to improve your experience in the future. Thank You,The Live Hotel

8/10 Bien

Florante

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Superb rooms
Séjour de 1 nuit en février 2024
Réponse de The Live Hotel le 14 févr. 2024
Dear Florante,We're thrilled to hear that you found our rooms superb!  Providing a comfortable and enjoyable experience for our guests is our top priority.  Thank you for your positive feedback, and we hope to welcome you back for another superb stay in the future! Thank You,The Live Hotel

10/10 Excellent

Silvia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en janvier 2024
Réponse de The Live Hotel le 14 févr. 2024
Dear Silvia,Thank you so much for the PERFECT SCORE RATING.  At The Live Hotel, we are always grateful to receive positive feedback.  Thank you for appreciating our staff and management's hard work and dedication.  Such ratings reflect the pride we take in our work and our property.  We would love to host you again on your next trip to the area. Thank You,The Live Hotel

10/10 Excellent

Edward

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en janvier 2024
Réponse de The Live Hotel le 14 févr. 2024
Dear Edward,We are always pleased to receive feedback from our guests about their stay with us at The Live Hotel, and we are excited to see your PERFECT score rating.  We are glad to learn that our accommodations met all your needs and you left satisfied with your stay.  Thank you so much for choosing to stay with us while visiting The Live Hotel! Thank You,The Live Hotel

4/10 Médiocre

Mi, Pico Rivera

Voyage en couple
Les points forts : Personnel et service
Hear tv sound from next door. Uncomfortable Matress Cold room experience ever.
Séjour de 1 nuit en février 2024
Réponse de The Live Hotel le 12 févr. 2024
Dear Mi,We apologize for the inconvenience you experienced during your stay.  Your feedback regarding noise disturbance and the comfort of the mattress is concerning, and we'll address these issues promptly.  Ensuring a comfortable and quiet environment for our guests is essential to us.  Please don't hesitate to reach out to our staff during your stay so we can address any concerns immediately.  We appreciate your feedback and hope to have the opportunity to improve your experience in the future.Thank You,The Live Hotel

8/10 Bien

Anthony

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
The place is nice
Séjour de 11 nuits en janvier 2024
Réponse de The Live Hotel le 12 févr. 2024
Dear Anthony,Thank you for your positive feedback!  We're glad to hear that you found our place nice.  Providing a pleasant atmosphere and experience for our guests is our priority.  If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share.  We appreciate your patronage and look forward to welcoming you back for another enjoyable stay!Best Regards,The Live Hotel

4/10 Médiocre

Jenny

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
El lugar no es para un ambiente familiar No hay opciones de comida en el hotel La zona es muy insegura
Séjour de 3 nuits en janvier 2024
Réponse de The Live Hotel le 12 févr. 2024
Dear Jenny,We're sorry to hear that your experience didn't meet your expectations.  While we strive to accommodate all guests, we understand concerns about the family atmosphere and food options.  Your safety is our priority, and we take your feedback seriously.  We'll explore ways to enhance the atmosphere and consider adding food options.  Thank you for sharing your thoughts, and we hope to have the opportunity to improve your experience in the future.Thank You,The Live Hotel

10/10 Excellent

Remington

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff
Séjour de 5 nuits en janvier 2024
Réponse de The Live Hotel le 9 févr. 2024
Dear Remington,Thank you for recognizing our exceptional team!  We're delighted you had a positive experience with our staff during your stay.  Providing outstanding service is our priority, and we appreciate your acknowledgment.  Your satisfaction is our greatest reward, and we hope to have the pleasure of welcoming you back to our hotel in the near future.  If there's anything else we can assist you with, please don't hesitate to reach out.  Safe travels!Best Regards,The Live Hotel

10/10 Excellent

Delisha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en février 2024
Réponse de The Live Hotel le 8 févr. 2024
Dear Delisha,Thank you for a Perfect Score Rating on your stay at The Live Hotel.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Best Regards,The Live Hotel

10/10 Excellent

Beba

Séjour de 3 nuits en février 2024
Réponse de Maria L. Guest Services le 22 mars 2024
We're thrilled to hear that you had a satisfying stay with us! Providing excellent experiences for our guests is our utmost priority, and we're delighted that we could meet your expectations. Thank you for choosing us, and we look forward to welcoming you back for another enjoyable stay in the future!

4/10 Médiocre

Chad

Les points forts : Personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de The Live Hotel le 7 févr. 2024
Dear Chad,Thank you for taking the time to rate our hotel.  Your stay at The Live Hotel didn't appear to be enjoyable.  I wish you had addressed your concerns to our front desk staff while you were here.  We go to great lengths to ensure our guests have a good time.  However, this time, it appears that something was overlooked.  It would be fantastic if you could contact us and tell us where we can improve.Thank You,The Live Hotel

10/10 Excellent

Thomas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff worked hard to fix the booking errors
Séjour de 1 nuit en février 2024
Réponse de The Live Hotel le 7 févr. 2024
Dear Thomas,We apologize for the inconvenience you experienced with your booking.  Our team is committed to addressing issues promptly and ensuring a seamless stay for our guests.  We appreciate your patience and understanding as we worked to resolve the errors.  Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for a more positive experience in the future.  Thank you for your feedback.Best Regards,The Live Hotel