Avis sur Level Los Angeles Downtown - South Olive
Level Los Angeles Downtown - South Olive
888 S. Olive St, Los Angeles, CA
Avis
8,0
Très bien
8,2/10
Propreté
8,2/10
Personnel et service
8,4/10
Équipements
8,4/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
Voyage en famille
5 sept. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en août 2023
Réponse de Aaron Gonzales- Guest Services Manager le 6 sept. 2023
We apologize for any inconvenience you experienced during your stay with us. We understand that additional charges can be frustrating, and we will work on improving our communication regarding parking fees and taxes in the future. We appreciate your feedback regarding our services, and we'll take it into consideration as we continue to assess and adapt our offerings in response to changing circumstances. Your safety and comfort are important to us, and we are actively working to address the concerns you've raised about the location. We hope you will consider giving us another opportunity to provide you with a more satisfying experience in the future. Thank you for sharing your feedback.
10/10 Excellent
Laeticia
Voyage en famille
2 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfait
Laeticia
Séjour de 6 nuits en août 2023
Réponse de Aaron Gonzales- Guest Services Manager le 6 sept. 2023
We're delighted to hear that you had a very good stay with us and that our staff was both pleasant and helpful. It's great to know that the equipment in your apartment met your needs, and we're thrilled that you found our exterior services to be very satisfactory. Your positive feedback is truly appreciated, and we hope to continue exceeding your expectations on future visits. Thank you again for choosing to stay at Level!
6/10 Satisfaisant
Yannick
Voyage en famille avec de jeunes enfants
1 juil. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yannick
Séjour de 3 nuits en juin 2023
Réponse de Aaron Gonzales- Guest Services Manager le 1 juil. 2023
We apologize for any disturbance you experienced due to noise during your stay. We understand that a peaceful environment is crucial for a restful stay. While we strive to provide a quiet atmosphere, we acknowledge that external factors such as nearby bars and traffic can occasionally lead to noise disruptions. We appreciate your feedback, and we will take it into consideration as we continually work on improving our guests' experience. If you choose to stay with us again, please don't hesitate to reach out to our staff, as we may be able to provide a room in a quieter area of the property. Thank you for your understanding, and we hope to have the opportunity to provide you with a more peaceful stay in the future.
10/10 Excellent
Marie-Emilie Loupias ép
Voyage en famille
22 févr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marie-Emilie Loupias ép
Séjour de 7 nuits en février 2023
Réponse de Aaron Gonzales- Guest Services Manager le 25 févr. 2023
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level in the near future. Thank you again!
8/10 Bien
laurent
Voyage en famille
28 déc. 2022
Les points forts : Personnel et service et équipements
laurent
Réponse de Aaron Gonzales- Guest Services Manager le 31 déc. 2022
Merci d'être notre invité au Level Downtown Los Angeles et d'avoir pris le temps de nous faire part de vos excellents commentaires. Notre objectif constant est de fournir la meilleure expérience client de notre industrie. Nous sommes très heureux d'apprendre que vous avez passé un merveilleux séjour dans l'ensemble. Veuillez accepter nos plus sincères excuses pour les désagréments rencontrés lors de votre visite. Nous avons transmis vos commentaires à notre équipe de direction afin d'améliorer ces problèmes à l'avenir. Nous espérons transformer votre expérience et vous accueillir à nouveau chez Level à l'avenir.
8/10 Bien
Pierre
15 déc. 2022
Pierre
8/10 Bien
Stephanie
18 août 2022
Stephanie
Séjour de 6 nuits en août 2022
Réponse de Aaron Gonzales- Guest Services Manager le 20 août 2022
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level for an even better experience in the near future. Thank you again!
6/10 Satisfaisant
Marie-Pierre
16 août 2022
Les points forts : Confort de la chambre
Les points faibles : Propreté et personnel et service
Marie-Pierre
Séjour de 6 nuits en août 2022
4/10 Médiocre
gerard, itteville
Voyage en famille
12 juil. 2022
Les points forts : Équipements et infrastructures et conditions de l’hébergement
gerard
Séjour de 7 nuits en juillet 2022
10/10 Excellent
YANNICK
Voyage en famille
12 avr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
YANNICK
Séjour de 5 nuits en avril 2022
Réponse de Aaron Gonzales: Guest Services Manager le 24 avr. 2022
Thank you for being our guest and sharing your excellent review. We are delighted to hear you had a wonderful visit. We hope to welcome you back to Level in the near future.
8/10 Bien
Redouane
20 mars 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A ce prix, je m'attend a mieux
Redouane
Séjour de 6 nuits en mars 2020
Réponse de Aaron Gonzales: Guest Services Manager le 25 mars 2020
Thank you for sharing your helpful feedback. With all the conveniences of home, our spacious suites are perfect if you are traveling with family or friends. Please accept our sincerest apologies for the inconveniences you encountered during your visit. We have forwarded your feedback to our management team in order to improve these issues moving forward. We hope to turn your experience around and welcome you back to LEVEL in the future.
8/10 Bien
Maéva
Voyage en groupe
28 févr. 2020
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Propreté
Sejour au TOP, mais...
Maéva
Séjour de 5 nuits en février 2020
Réponse de Aaron Gonzales: Guest Services Manager le 4 mars 2020
Thank you for being our guest at LEVEL and taking the time to provide your excellent feedback. We are very pleased to hear you had an overall wonderful stay. Please accept our sincerest apologies for the inconveniences you encountered with the daily cleaning service during your visit. We have forwarded your feedback to our management team in order to improve these issues moving forward.
10/10 Excellent
Edvin
Voyage en couple
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Edvin
Séjour de 1 nuit en avril 2024
Réponse de Aaron Gonzales- Guest Services Manager le 16 avr. 2024
That's wonderful to hear! We're thrilled that we exceeded your expectations and hope you'll choose to stay with us at Level again in the future. Thank you for your kind words and for taking the time to share your experience
4/10 Médiocre
Megan
Voyage en famille avec de jeunes enfants, Voyage en famille
12 avr. 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Megan
Séjour de 3 nuits en avril 2024
Réponse de Aaron Gonzales- Guest Services Manager le 14 avr. 2024
Thank you for taking the time to provide feedback on your recent stay with us. We apologize for the inconvenience caused by the TV malfunctions and the miscommunication regarding the pool availability. We understand how disappointing this must have been, especially when looking forward to relaxing amenities during your stay. We are addressing these issues to ensure they do not occur again and appreciate your understanding in visiting our sister property. We value your input and hope to offer you a more seamless and enjoyable experience on your next visit.
10/10 Excellent
Brian
Voyage en famille
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brian
Séjour de 4 nuits en avril 2024
Réponse de Aaron Gonzales- Guest Services Manager le 14 avr. 2024
Thank you for your review and for highlighting the cleanliness of our property and the stunning views of downtown Los Angeles. It’s great to hear that you enjoyed the convenience of nearby restaurants and shopping. We apologize for the disturbance caused by the dogs in the neighboring suite. We understand how important a peaceful environment is to our guests, especially during restful hours. Your feedback is crucial for us to address this issue effectively. We’re delighted that you found our location beautiful for your stay in DTLA and look forward to welcoming you back, ensuring a quieter experience next time.
10/10 Excellent
Illan
9 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Illan
Séjour de 1 nuit en mars 2024
Réponse de Aaron Gonzales- Guest Services Manager le 15 avr. 2024
We're so glad you enjoyed your stay at Level ! Thank you for taking the time to share your positive experience. It’s heartening to hear such glowing feedback score, and we can’t wait to have you stay with us again soon!
8/10 Bien
Kalecia
Voyage en famille avec de jeunes enfants
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kalecia
Séjour de 3 nuits en mars 2024
Réponse de Aaron Gonzales- Guest Services Manager le 8 avr. 2024
We're delighted to hear that you enjoyed your stay and the views at Level! Your feedback is invaluable, and we apologize for any lack of clarity regarding the incidental charge. We strive for transparency in all our communications and will take immediate steps to ensure our guests are fully informed about all potential charges at the time of booking. Thank you for bringing this to our attention, and we hope to have the pleasure of welcoming you back to Level soon.
10/10 Excellent
Lorena
8 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lorena
Séjour de 1 nuit en avril 2024
Réponse de Aaron Gonzales- Guest Services Manager le 9 avr. 2024
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level in the near future. Thank you again!
4/10 Médiocre
Heather Anne
Voyage en famille
7 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Heather Anne
Séjour de 3 nuits en mars 2024
Réponse de Aaron Gonzales- Guest Services Manager le 8 avr. 2024
We want to extend our sincerest apologies for the discomfort you experienced during your recent stay at Level. It's disheartening to learn that we fell short of delivering the exceptional stay we strive for. Your feedback, while unspecified, is incredibly important to us and prompts immediate reflection and action to ensure that such issues are addressed and rectified. We deeply value your patronage and would welcome the opportunity to regain your trust. Please feel free to reach out directly should you wish to discuss your experience further or give us the chance to make amends.
4/10 Médiocre
Amy
Voyage en famille avec de jeunes enfants
6 avr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Amy
Séjour de 2 nuits en avril 2024
Réponse de Aaron Gonzales- Guest Services Manager le 8 avr. 2024
Thank you for sharing your experience. It's great to know that the size and layout of the suite met the needs of your family, but we're truly sorry to hear about the cleanliness issues and other concerns you encountered. We hold ourselves to a high standard of cleanliness and maintenance, so it's disappointing to learn we fell short. We're also addressing the noise from the outdoor movie projections to ensure a more peaceful environment for our guests. Regarding the pool and hot tub, we're actively working on enhancements and regret any inconvenience caused by their current state. We appreciate your comments on the parking fees and will review our pricing structure. It's a relief to know you found comfort in the quality of our towels and bed linens. We're committed to making improvements and hope to restore your confidence in us for a future stay.
10/10 Excellent
Chelsea
Voyage avec des animaux de compagnie, Voyage en couple
5 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chelsea
Séjour de 2 nuits en mars 2024
Réponse de Aaron Gonzales- Guest Services Manager le 8 avr. 2024
It's heartening to hear that your stay at Level exceeded your expectations with its contemporary design, cleanliness, and spaciousness. We're thrilled that both you and your pets enjoyed the cityscape from your room and that our team made a positive impression with their friendliness and helpfulness. We eagerly look forward to your next visit to LA and ensuring another wonderful stay for you and your furry companions!
6/10 Satisfaisant
Johnny
1 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Johnny
Séjour de 1 nuit en mars 2024
Réponse de Aaron Gonzales- Guest Services Manager le 2 avr. 2024
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We hope to welcome you back for an even better visit in the near future. Thank you again!
6/10 Satisfaisant
HARUYOSHI
1 avr. 2024
Les points forts : Propreté
Les points faibles : Personnel et service
HARUYOSHI
Séjour de 4 nuits en mars 2024
Réponse de Aaron Gonzales- Guest Services Manager le 8 avr. 2024
We want to extend our sincerest apologies for the unpleasant experience you encountered during your stay at Level. It's always our goal to provide a comfortable and enjoyable environment for our guests, and we're truly sorry that we fell short of your expectations. Please know that we take your feedback seriously and are committed to addressing any issues to ensure a better experience for all our guests in the future. We deeply value your patronage and would appreciate the opportunity to make things right. If you're willing to share more details about your stay, we'd be grateful to hear from you, so we can take specific actions to improve.
10/10 Excellent
Sergio
Voyage en couple
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sergio
Séjour de 1 nuit en mars 2024
Réponse de Aaron Gonzales- Guest Services Manager le 1 avr. 2024
Thank you so much for your wonderful review! We're thrilled to hear that you were greeted warmly and experienced a swift check-in process. Our team takes great pride in maintaining a clean and welcoming environment, so it's fantastic to know that this was reflected during your stay. We look forward to welcoming you back to Level for another pleasant experience in the future!
10/10 Excellent
Carlos
30 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carlos
Séjour de 1 nuit en mars 2024
Réponse de Aaron Gonzales- Guest Services Manager le 1 avr. 2024
We're delighted to hear that you enjoyed the view from your suite and are considering a return visit! Our team strives to provide memorable experiences, and it's great to know we've made a positive impression. Looking forward to welcoming you back to Level for another wonderful stay!
10/10 Excellent
Shellie, Honolulu
Voyage en famille avec de jeunes enfants
27 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shellie
Séjour de 3 nuits en mars 2024
Réponse de Aaron Gonzales- Guest Services Manager le 29 mars 2024
Your generous rating for Level is greatly appreciated! Ensuring our guests have an exceptional stay is our top priority, and it's rewarding to know we achieved this for you. We hope to be your choice of stay again in the near future.
10/10 Excellent
Takeshi
Voyage en famille avec de jeunes enfants
26 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Takeshi
Séjour de 5 nuits en mars 2024
Réponse de Aaron Gonzales- Guest Services Manager le 29 mars 2024
Thank you for sharing your positive experience at Level! We're delighted to hear that the in-room amenities like the washing machine and stove made your family stay more comfortable and convenient, allowing you the freedom to cook and manage your needs just like at home. It's our pleasure to provide a space where families can truly relax and enjoy their time together. We look forward to welcoming you and your family back for another memorable stay
6/10 Satisfaisant
Abdulraheman
18 mars 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Abdulraheman
Séjour de 3 nuits en mars 2024
Réponse de Aaron Gonzales- Guest Services Manager le 23 mars 2024
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced due to your room not being ready on time. We understand how important a smooth check-in process is to the overall experience and regret any distress this may have caused you. Please be assured, we are looking into this matter to prevent such occurrences in the future. We value your patronage and hope to have the opportunity to serve you better during your next stay. If there's anything more we can do to make your next visit more enjoyable, please don't hesitate to let us know.
10/10 Excellent
Kristy
Voyage en famille
17 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kristy
Séjour de 3 nuits en mars 2024
Réponse de Aaron Gonzales- Guest Services Manager le 18 mars 2024
Thank you for being our guest and sharing your excellent feedback. We are delighted to hear you enjoyed Level’s unique blend of apartment living with hotel-style services. Our beautiful views of Downtown Los Angeles are as breathtaking as our dedication to service excellence. We hope to welcome you back to Level in the future.
10/10 Excellent
Andy
13 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andy
Séjour de 1 nuit en mars 2024
Réponse de Aaron Gonzales- Guest Services Manager le 15 mars 2024
Thank you for your wonderful review! We're thrilled to hear that you loved your stay at our hotel, particularly enjoying our gym, pool, and basketball court facilities. It's always our aim to provide a variety of high-quality amenities to cater to all our guests' needs and preferences. Your positive feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back soon for another enjoyable experience.
8/10 Bien
Shannon
Voyage en famille
12 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shannon
Séjour de 3 nuits en mars 2024
Réponse de Aaron Gonzales- Guest Services Manager le 15 mars 2024
Thank you for taking the time to share your thoughts about your stay! We're delighted to hear that you found the furnished rooms comfortable and well-equipped for your needs, even if they are no-frill. It's great that the pool, basketball court, and the outdoor space with fire pits added to your enjoyment. We're also pleased that the variety of dining options nearby contributed positively to your experience. We look forward to welcoming you back for another stay in the future for an even better experience!
10/10 Excellent
Jamice
9 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jamice
Séjour de 4 nuits en février 2024
Réponse de Aaron Gonzales- Guest Services Manager le 29 mars 2024
Thank you so much for your wonderful feedback on your stay at Level! We're thrilled to hear that your experience was memorable. Your positive scores are a testament to our team's commitment to excellence. We eagerly anticipate your next visit!
2/10 Horrible
Asia
Voyage en famille
1 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Asia
Séjour de 2 nuits en février 2024
Réponse de Aaron Gonzales- Guest Services Manager le 4 mars 2024
We are truly sorry to hear about your recent experience at our hotel, and we appreciate you taking the time to share your concerns. It's concerning that aspects of our service did not meet the high standards we strive to uphold, particularly in ensuring all guests feel valued and supported from arrival to departure. The situation you described regarding the handling of luggage and the unnecessary disturbance by our security team is not reflective of our ethos of hospitality and respect. Rest assured, we are taking immediate steps to review our procedures and staff training to prevent such incidents in the future. Your feedback is invaluable in helping us improve, and we hope to demonstrate our commitment to excellence should you choose to stay with us again.
10/10 Excellent
Diana
26 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Diana
Séjour de 2 nuits en février 2024
Réponse de Aaron Gonzales- Guest Services Manager le 23 mars 2024
We're so grateful for your kind words and happy to know you had a fantastic stay! Thank you for choosing Level and for taking the time to share your positive experience. Our team is delighted to have made your stay memorable, and we can't wait to have you with us again
10/10 Excellent
Pearla, Los Angeles
Voyage en groupe, Voyage d’affaires
25 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pearla
Séjour de 2 nuits en février 2024
Réponse de Aaron Gonzales- Guest Services Manager le 27 févr. 2024
Thank you for being our guest and sharing your excellent feedback. We are delighted to hear you had a pleasant stay with us. We hope to welcome you back to Level for another exceptional visit.
10/10 Excellent
Teruyuki
23 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Teruyuki
Séjour de 2 nuits en février 2024
Réponse de Aaron Gonzales- Guest Services Manager le 27 févr. 2024
Thank you for being our guest and sharing your excellent feedback. Our constant goal is to provide exceptional service to our guests and we are delighted to hear you enjoyed your visit. We hope to see you again during your next visit to Los Angeles!
10/10 Excellent
Isidor
Voyage en couple
13 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Isidor
Séjour de 4 nuits en février 2024
Réponse de Aaron Gonzales- Guest Services Manager le 17 févr. 2024
Thank you for your wonderful review! We're delighted to know that our staff made a fantastic impression and that you enjoyed the amenities we offer. Thank you for your understanding about the pool arrangement with our sister property. We appreciate your understanding and flexibility. Your feedback about our convenient location is also much appreciated. We're excited to welcome you back to Level in the future!
10/10 Excellent
Cindy
Voyage en famille avec de jeunes enfants
12 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cindy
Séjour de 3 nuits en février 2024
Réponse de Aaron Gonzales- Guest Services Manager le 17 févr. 2024
We're thrilled to hear you had a great stay! Thank you for choosing Level for your recent visit to Los Angeles and we hope to welcome you back soon.
10/10 Excellent
Spencer
Voyage en groupe
12 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Spencer
Séjour de 3 nuits en février 2024
Réponse de Aaron Gonzales- Guest Services Manager le 17 févr. 2024
We're so pleased to hear you enjoyed the beautiful rooftop area and found the basketball court to be amazing! They are great amenities for the entire family to enjoy! We look forward to having you visit Level again and enjoy more of what we have to offer. Thank you for sharing your feedback!
2/10 Horrible
Rudy
Voyage en famille
29 janv. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rudy
Séjour de 2 nuits en janvier 2024
Réponse de Aaron Gonzales- Guest Services Manager le 30 janv. 2024
We are genuinely sorry to hear that your experience did not meet your expectations. We want to assure you that the safety and satisfaction of our guests are our top priorities. Please understand that we must adhere to the guidelines agreed upon at check-in to ensure the peaceful enjoyment, well-being, and security of all our guests and staff.
2/10 Horrible
Nisa
Voyage en famille
24 janv. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Nisa
Séjour de 1 nuit en janvier 2024
Réponse de Aaron Gonzales- Guest Services Manager le 25 janv. 2024
I am sincerely sorry for the difficulties you encountered during your recent stay with us. It's clear that we did not meet the high standard of service we aim to provide, and for this, I offer my deepest apologies. We value your time and understand how disappointing this experience must have been.As a gesture of our regret, we have waived the resort fees and parking charges for your stay. Please know that we are taking your feedback seriously and are committed to making necessary improvements. We hope to have the opportunity to welcome you back in the future and provide a more pleasant and seamless experience.
10/10 Excellent
Danielle
Voyage en famille
23 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Danielle
Séjour de 3 nuits en janvier 2024
Réponse de Aaron Gonzales- Guest Services Manager le 25 janv. 2024
Thank you for taking the time to share your experience at Level. We're delighted to hear that you enjoyed the beauty and comfort of our suites, and found our location convenient for your visit to the Crypto Arena. It's great to know that you appreciated the amenities we offer, even though the weather didn't permit you to enjoy the pool as much as you might have liked. We strive to provide a great experience for our guests and are pleased to hear that the surrounding area added to your stay. We look forward to welcoming you back, hopefully with sunnier weather next time so you can fully enjoy all our amenities, including the pool.
10/10 Excellent
Allen, Leonia
22 janv. 2024
Allen
Séjour de 3 nuits en janvier 2024
Réponse de Aaron Gonzales- Guest Services Manager le 25 janv. 2024
Thank you so much being our guest. We are thrilled to know that we met your expectations and that you had an enjoyable experience. Your satisfaction is our top priority, and it's rewarding to see our efforts reflected in your feedback. We look forward to welcoming you back in the near future and hope to continue exceeding your expectations on your next visit.
2/10 Horrible
Winston
Voyage en famille
19 janv. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Winston
Réponse de Aaron Gonzales- Guest Services Manager le 22 janv. 2024
Thank you for your feedback. We sincerely apologize for not meeting your expectations with the complimentary wine bottle per day, which is an important part of our hospitality. We also deeply regret the discrepancy in billing and understand the inconvenience caused by the overcharge of 177 CAD on your card. Please rest assured, we are committed to rectifying these issues promptly. Our team will be in touch with you to ensure the correct adjustments are made and to discuss how we can make this right for you. Your satisfaction is paramount, and we are dedicated to improving our service to prevent such occurrences in the future. We hope to have the opportunity to welcome you back and provide the exceptional experience you deserve.
10/10 Excellent
Voyageur vérifié
Voyage d’affaires
18 janv. 2024
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en janvier 2024
Réponse de Aaron Gonzales- Guest Services Manager le 22 janv. 2024
Thank you for taking the time to provide such wonderful feedback! Our number one priority is our guest's experience and we are truly happy to hear you enjoyed your visit. It would be my pleasure to relay your positive feedback to our team. We hope to see you again soon.
8/10 Bien
Andrew
Voyage en famille
14 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andrew
Séjour de 15 nuits en décembre 2023
Réponse de Aaron Gonzales- Guest Services Manager le 18 janv. 2024
Thank you for taking the time to leave a review! We're delighted to hear that our location met your expectations and that our staff contributed positively to your experience. Our team strives to provide a welcoming and friendly atmosphere, so it's wonderful to know we've succeeded in making your stay pleasant. We hope to have the opportunity to welcome you back again soon.
4/10 Médiocre
Linawaty
Voyage en famille
13 janv. 2024
Linawaty
Séjour de 4 nuits en janvier 2024
Réponse de Guest Services - Aaron Gonzales le 15 janv. 2024
Thank you for being our guest and sharing your feedback. Please accept our apologies for any inconveniences your encountered during your visit. We hope we can improve your impression and welcome you back to Level in the future.
10/10 Excellent
Samson
8 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Samson
Réponse de Aaron Gonzales- Guest Services Manager le 11 janv. 2024
Thank you for being our guest. We are delighted to hear you had an excellent visit with us. We hope to welcome you back to Level in the near future!
10/10 Excellent
Lamonica, Columbia
Voyage en groupe
8 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lamonica
Séjour de 3 nuits en janvier 2024
Réponse de Aaron Gonzales- Guest Services Manager le 9 janv. 2024
Thank you for your fantastic review of the Sky View suite! We're thrilled to hear that the suite exceeded your expectations in terms of space and amenities, providing everything you needed for a comfortable stay. It's also heartening to know that our employees' warm greetings and attentive service enhanced your experience with us. We strive to make every guest feel welcome and appreciated, and it sounds like we succeeded during your visit. We look forward to the opportunity to host you again and continue to provide a memorable and enjoyable stay.
10/10 Excellent
Voyageur vérifié
Voyage en famille
8 janv. 2024
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en janvier 2024
Réponse de Aaron Gonzales- Guest Services Manager le 22 janv. 2024
It was a pleasure to have you as our guest. We are very pleased you enjoyed your visit. We strive to provide the best guest service in our industry. We are happy to hear you enjoyed your visit at Level. We look forward to welcoming you back to Level in the future. Thank you for your wonderful feedback.