Les notes se basent sur un nombre total de 565 avis vérifiés

Ils ont payé. Ils ont séjourné. Nous avons vérifié.
3,4 sur 5
Recommandé par 64 % des clients
3,5 Propreté de la chambre
3,4 Services et personnel
3,4 Confort de la chambre
3,3 Conditions de l'hôtel
Avis Expedia vérifiés
Ils ont payé. Ils ont séjourné. Nous avons vérifié.
4 sur 5
par un voyageur vérifié de Los Angeles

Nice hotel with plenty to do nearby.

Publié le 28 août 2016
When I pulled into the parking, I liked what I saw. There were restaurants everywhere! The Del Amo mall was across the street and there is movie theaters there. The staff at the hotel was wonderful, friendly and helpful. There was a kitchenette in the room, with a card of available items the staff could bring up to the room so I could cook. The price was less expensive than Ramada and Best Western. I'll definitely be staying here again!
3 sur 5
par un voyageur vérifié de 日本

TorranceのShopping Centerに近い

Publié le 22 août 2016
Les + : ロケーション
Les - : 部屋にドライヤーを置いてほしい。フロントに言えば貸してくれますが。
Situation : Del Amo Shopping Centerにも近いので便利です。
Torrance真ん中にあり治安も良く、Del Amo Shopping Centerにも近いので便利です。
Commentaire laissé par : Direction de l'hôtel
24 août 2016 par General Manager, Direction de l'hôtel
Thanks for being our guest and for your feedback! Every team member here at Extended Stay America Los Angeles - Torrance - Del Amo Circle works hard to deliver a great guest experience, so we are glad to know that your overall visit was pleasant. We hope you will stay with us again the next time you are in the area. Sincerely, General Manager
4 sur 5
par un voyageur vérifié de 東京

悪く無いかな〜

Publié le 18 août 2016
値段のわりには部屋は広い感じです。 質素ですがキッチンも装備されていて、長期滞在には良いと思います。
Commentaire laissé par : Direction de l'hôtel
19 août 2016 par General Manager, Direction de l'hôtel
Thank you for choosing Extended Stay America Los Angeles - Torrance Del Amo Circle and sharing your experience. We're so glad you enjoyed your suite offering apartment style living with lots of room to relax, and many extras that make traveling easy. Thanks again for the great review. Please come and see us again! Sincerely, General Manager
3 sur 5
par un voyageur vérifié de San pedro Ca

Close to a lot of restaurants and the mall

Publié le 18 août 2016
The hotel was at a decent location , the Room was decent too . Didn't have toilet paper and there seemed to be some dried up blood on the floor which was concerning . A bit overpriced, bed wasn't comfortable at all .
Commentaire laissé par : Direction de l'hôtel
19 août 2016 par General Manager, Direction de l'hôtel
Thank you for your stay with us. While we are glad that you liked the location of our hotel, we are sorry you encountered a cleanliness issue in your suite. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that, we sincerely apologize. We are also sorry that your bed did not meet your expectations. Our goal is to deliver clean and comfortable suites, and amenities for our guests to enjoy, so we hope you will give us another chance to prove that to you. Sincerely, General Manager
2 sur 5
par un voyageur vérifié

Publié le 11 août 2016
The room I booked was not available and I was given a worse room (but I still had to pay for the better room). Room was not clean, had not been properly vacuumed. I had to ask twice for linen. No pillows in the room. Trash in the alley for almost a day, nobody with the staff seemed to care.
Commentaire laissé par : Direction de l'hôtel
14 août 2016 par General Manager, Direction de l'hôtel
We do regret that we were unable to accommodate your suite type request and for falling short of ensuring your complete satisfaction. Our management team will re-emphasize our high standards of cleanliness with our housekeeping staff. It's our hope that you will reconsider visiting our hotel again soon so we can provide you with an experience that meets your expectations. General Manager
3 sur 5
par un voyageur vérifié de Vacaville, Ca

Hotel good enough to rest

Publié le 4 août 2016
Front desk great people. Need more cleaning in rooms after previous guests have left. Clean drawers so other persons hairs are not there and need to control ants that are roaming looking for water in bath room. Just a regular place to sleep after a long day.
Commentaire laissé par : Direction de l'hôtel
8 août 2016 par General Manager, Direction de l'hôtel
Thank you for sharing your thoughts online. We are glad you enjoyed your overall stay and that you liked our front desk staff. However, please accept our apologies for the housekeeping issues in your suite. Your comments have been shared with our housekeeping team to ensure your experience is not repeated. Thank you again for your feedback, and we hope to welcome you back soon. Sincerely, General Manager
3 sur 5
par un voyageur vérifié

Publié le 1 août 2016
Never will I stay here again... The price is different than quoted on Expedia. There is no continental breakfast here. Just coffee and muffins...
Commentaire laissé par : Direction de l'hôtel
4 août 2016 par General Manager, Direction de l'hôtel
In our continuous effort to provide the best experience possible, the most important feedback comes from our guests. Thank you for sharing your comments. Although your overall visit was satisfactory, we are sorry that we did not live up to your complete fulfillment and for the inconvenience it caused. Though you stated you do not intend to return to our hotel, we extend the offer for you to come back and enjoy the positive stay experience you deserve. Sincerely, General Manager
4 sur 5
par un voyageur vérifié de Ohio

Nice hotel Great location shopping and restaurants

Publié le 22 juil. 2016
My trip brought me back to my old neighborhood. I liked the hotel especially the kitchen as i was mainly trying to cut expenses. There are many nice restaurants i have eaten at, All are good and can accommodate any budget. Hotel was comfortable, Clean and the staff was friendly. Kitchen was not stocked however any cooking utensils were brought to the room at my request. There was no daily maid service but again just ask if they're needed. Beach and Redondo beach pier is 2 miles away.
Commentaire laissé par : Direction de l'hôtel
22 juil. 2016 par General Manager, Direction de l'hôtel
Thank you for being our guest and for taking the time to review your experience at Extended Stay America - Los Angeles - Torrance Del Amo Circle. We are happy that you liked our well-kept property, friendly associates and your well-equipped accommodation. It is also great to read that you were impressed with our convenient location close to the area restaurants and shopping choices which was perfect for your needs. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
4 sur 5
par un voyageur vérifié de Phoenix , Az

Was a nice hotel

Publié le 18 juil. 2016
We enjoyed our stay but we're disappointed by breakfast ( only oatmeal and bars ) kids wanted real food ... Other then that it was great :)
Commentaire laissé par : Direction de l'hôtel
19 juil. 2016 par General Manager, Direction de l'hôtel
Thank you for being our guest. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly share your feedback with the appropriate team regarding food and beverage selections at our hotel. We are glad your overall stay was enjoyable, and we look forward to welcoming you back soon. Sincerely, General Manager
3 sur 5
par un voyageur vérifié de Tokyo

ホテルと思わなければOKです。

Publié le 14 juil. 2016
Les + : デルアモファッションセンター、ウォルマート、トイザラス、SEIWA(日本食のスーパー)が徒歩圏内なことと、自炊できること。自分の家のような感覚で泊まれます。日本のテレビチャンネルもあります。私がみたときは、NHKとマツコの知らない世界がやっていました。無料Wifiもあります。
Les - : コインランドリーが高いです。洗濯2ドル、乾燥2ドルはこのレベルのホテルにしては高いかと。 部屋で料理する人が多く、廊下が色んなニオイで充満しています。もう少し換気に気を遣って欲しいです。 フロントに人がいないことが多いです。従業員同士のおしゃべりで客が待たされることもざらにあります
Situation : タクシーで空港から約30分、アナハイムディズニーまで約50分、サンタモニカまで約1時間くらいです。 ここに泊まる理由はデルアモファッションセンター(徒歩10分)とウォルマート(徒歩5分)に行くためです。他へのアクセスは相当悪いので、その2箇所に絞れる方には最高のロケーションです。
2回目の利用です。ここは、普通のタイプのホテルというよりは、アパートメントタイプの借り部屋です。滞在中はハウスキーピングもないしタオルも新しいのもと替えたいときはフロントに行くような感じです。なので、普通のホテルだと思って滞在するとガッカリするかもしれません。荷物を運んでくれる人もいないし、ロビーはない(入ったらすぐフロントとエレベーター)ので本当にアパートのようです。セキュリティ面では普通のホテルより不安がありますが、立地的にそこまで危険な区域ではないです。ただ女性が一人で泊まるのはお勧めしません。観光客が多く宿泊するよりは、現地の方がビジネスで使ったり、現地の若者が週末パーティーしたくて借りたりするのが多いのではないかと思います。料金の割に部屋は綺麗だし、冷蔵庫、レンジ、キッチン台、台所シンクも清潔です。バスルームは汚くはないけど微妙です。シャワーの水圧はちょっと弱いです。備え付けのドライヤーが壊れていたのでフロントで借りました。朝食は無料です。コーヒーとスナックバー、オートミール、フルーツくらいです。部屋は寝るためだけで、ホテルらしいサービスを期待しないなら本当にいいホテルだと思います。中堅クラスのホテルに泊まって中途半端なサービスや感じの悪い対応をされるくらいなら、これくらい割り切って泊まれるホテルのほうが私は好きです。そのときの部屋の準備具合によりますが、チェックインが15時で私がホテルに着いたのが12時でした。スーツケースだけ預けて買い物に出ようと思って聞いてみたら、部屋の準備が整っていればすぐチェックインしてもいいとのことでした。ルール外のことですが、このくらい柔軟な対応もしてくれます。従業員同士のおしゃべりで待たされることもありますが、ゲストに対してフレンドリーで堅苦しい対応はありません。従業員側も過剰なサービスはしません。 また、私がここを利用したのは、デルアモファッションセンター、ウォルマート、トイザラスに近いことが唯一の利用目的です。買い物してホテルまで戻る、また買い物に出るということができる距離です。夜も9時頃まで出歩けます。車がないと物が運べないことが多いアメリカで旅行者にとってこの立地は大きな利点だと思います。
Commentaire laissé par : Direction de l'hôtel
18 juil. 2016 par General Manager, Direction de l'hôtel
Thank you for being our guest and for the detailed feedback. In our continuous effort to provide the best experience possible, the most important feedback comes from our guests. Our goal is to welcome every guest to a clean, comfortable, well-maintained suite, combined with excellent service. We are happy your stay was mostly positive, although we apologize you were unhappy with some aspects. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. If we did not communicate this properly at check-in, please accept our apologies. Your comments have initiated additional training for our team as we continuously improve. Thank you for being our guest, and we hope to have the opportunity to serve you again. Sincerely, General Manager