Les notes se basent sur un nombre total de 636 avis vérifiés

3,4 sur 5
Recommandé par 63 % des clients
3,5 Propreté de la chambre
3,4 Services et personnel
3,4 Confort de la chambre
3,3 Conditions de l'hôtel
Avis Expedia vérifiés
2 sur 5
par un voyageur vérifié

Publié le 9 févr. 2017
Just a place to sleep and that's it . Shower rod was broken tub was cracked .
Commentaire laissé par : Direction de l'hôtel
10 févr. 2017 par General Manager, Direction de l'hôtel
Please accept my apologies for failing to provide you with a stay that met your expectations. We appreciate your business and value you as a guest. I am sorry for your experience. General Manager
2 sur 5
par un voyageur vérifié

Looks nice on outside dirty and poor housekeeping

Publié le 8 févr. 2017
Dirty pull out bed with trash, dust and stains. Blankets have to be requested. Hair in bathtub and urine runoff from toilet. Bandana left from previous person on top of refrigerator. Splatters of sticky residue on chairs. Dirty carpet and very poor housekeeping. Nail clippings on carpet.
Commentaire laissé par : Direction de l'hôtel
10 févr. 2017 par General Manager, Direction de l'hôtel
Thank you for taking the time to review your stay with us. Our staff strives to make every guests' stay a great one, but unfortunately we did not get it right during your stay with us. I do hope that you will give us a try again in the future so that we may show you the level of hospitality that you have come to expect from our hotel. General Manager
3 sur 5
par un voyageur vérifié de Yokohama, Japan

good location and roomy

Publié le 25 janv. 2017
Breakfast is only coffee with muffins. Not recommended for non-English speakers.
Commentaire laissé par : Direction de l'hôtel
26 janv. 2017 par General Manager, Direction de l'hôtel
Mike, thank you for choosing your stay at our hotel and sharing your experience online. We are glad you were impressed with your well-appointed room along with our convenient location. However, I am sorry that our grab and go breakfast offerings were not to your liking. Thanks again for being our guest, we hope to have the opportunity to welcome you back at our hotel. Sincerely, General Manager
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de LA

Publié le 14 janv. 2017
The staffs were courteous and supportive. The room was clean and the location was convenient.
Commentaire laissé par : Direction de l'hôtel
15 janv. 2017 par General Manager, Direction de l'hôtel
Thank you for sharing your experience with us! We are so pleased you had a great stay at Extended Stay America - Los Angeles - Torrance Del Amo Circle. We truly appreciate your kind comments regarding our convenient location, friendly staff and comfortable suites. We look forward to welcoming you back soon! Sincerely, General Manager
2 sur 5
par un voyageur vérifié de san jose

We had a bad experience.

Publié le 30 déc. 2016
Les + : Stuff was good.
Les - : If there are some problem about my booking,Expedia should tell us in advance.
Situation : There are some restaurants near hotel.
We booked 2 queen beds room. But they gave us only 1king bed room.
Commentaire laissé par : Direction de l'hôtel
1 janv. 2017 par General Manager, Direction de l'hôtel
Dear Kukki, we are happy to hear our location met your travel needs. I am sorry however that the room you requested was not available at check in. We never intend to disappoint a guest and we are sorry for the inconvenience. We do hope the remainder of your stay was enjoyable and we hope to welcome you back again soon. Happy New Year! General Manager
3 sur 5
par un voyageur vérifié

ロス郊外にあり、長期滞在には便利

Publié le 28 déc. 2016
Les + : 値段
Les - : 荷物預かりサービス、朝食。
Situation : ゴルフ、観光
ロケーションと値段と対応の柔軟性で利用して来た。毎回、ここを拠点にラスベガス等の近隣に1週間程度の旅行を挟み、この間は一部荷物を保管してくれて便利だった。しかし今回は最初、拒否され、粘った挙句、ロスト扱いで預かってもらうことになった。今、ラスベガスに来ているが、1週間後,戻った時、本当にロストしてしまうのではないかと心配。長期滞在の客が殆どであり、荷物預かりサービスを充実してほしい。
Commentaire laissé par : Direction de l'hôtel
30 déc. 2016 par General Manager, Direction de l'hôtel
Thank you for choosing us again and for sharing your feedback. Our goal is to provide an exceptional experience for each of our guests and we apologize if we fell short. If there is anything we could have done to improve your experience, please let us know. Thank you again for your review. We look forward to seeing you soon. Sincerely, General Manager
2 sur 5
par un voyageur vérifié

Dirty room

Publié le 27 déc. 2016
Dirty room and bad service . I have been there before but this time it was a very bad room. I will never go back
Commentaire laissé par : Direction de l'hôtel
30 déc. 2016 par Manager, Direction de l'hôtel
Please accept my apologies for the experience you shared in your feedback. I was disappointed to see that you felt your accommodations were not clean and our level of service was lacking. We take pride in providing a clean, fresh environment for our guests and I am sorry we overlooked something during your stay. I will discuss your feedback with my staff to ensure this does not occur in the future. I do hope you will give us another chance the next time your travels bring you our way. Sincerely, General Manager
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de Los Angeles

When I need a break

Publié le 5 déc. 2016
Les + : I like the location, tucked away on a loop so there's really no traffic noise. The staff is friendly and helpful.
Situation : The hotel is literally two blocks from Del Amo Mall, walking distance. There's a row of restaurants a block away.
I've stayed here a few times now, and I have always had a nice stay. When I need a break or to just escape by myself, for thinking or to relax, I book a room here. The staff is super friendly and the WiFi is free. The rooms have a kitchen! Stove, refrigerator, microwave. I always bring at minimum buttered popcorn! The cost of a room is less than you'd expect. I would suggest you, or maybe visiting friends check it out.
Commentaire laissé par : Direction de l'hôtel
6 déc. 2016 par General Manager, Direction de l'hôtel
Thank you for making Extended Stay America- Los Angeles - Torrance Del Amo Circle your preferred choice for your getaways. There is no better compliment than a guest who keeps coming back time after time! We are so glad you continue to enjoy, our location, service and facilities. Thank so much for mentioning our affordable pricing and for encouraging others to choose our hotel as well. We truly appreciate your loyalty and look forward to seeing you on your next getaway. Sincerely, General Manager
2 sur 5
par un voyageur vérifié

Publié le 19 nov. 2016 sur Hotels
Commentaire laissé par : Direction de l'hôtel
21 nov. 2016 par General Manager, Direction de l'hôtel
We do wish that your recent stay with us had been more impressive. Thank you for sharing your rating which lets us know more attention is needed to improve our guests experience. We value feedback such as this and we invite you to come stay with us again. General Manager
5 sur 5
Recommandé
pour Personnes en voyage d'affaires
par un voyageur vérifié

Great Time

Publié le 18 nov. 2016
Great hotel, great location. Very clean, helpful staff, great quiet location!
Commentaire laissé par : Direction de l'hôtel
19 nov. 2016 par General Manager, Direction de l'hôtel
Thank you for taking the time to write a review about your exceptional stay at Extended Stay America-Los Angeles - Torrance Del Amo Circle. We are thrilled you enjoyed every aspect of our hotel from our clean facilities to our accommodating service as well as to our convenient location. We appreciate you sharing your feedback and look forward to serving you again. Sincerely, General Manager