Les notes se basent sur un nombre total de 576 avis vérifiés

Ils ont payé. Ils ont séjourné. Nous avons vérifié.
3,3 sur 5
Recommandé par 64 % des clients
3,5 Propreté de la chambre
3,4 Services et personnel
3,4 Confort de la chambre
3,3 Conditions de l'hôtel
Avis Expedia vérifiés
Ils ont payé. Ils ont séjourné. Nous avons vérifié.
2 sur 5
par un voyageur vérifié de AZ

Hotel disappointing

Publié le 30 août 2016
Les + : Locallity
Les - : Review cleanliness before giving room to someone. Update & repair rooms (shower, etc...).
Situation : Great, close to the Del Amo Fashion Center
Given a smoking room which was very dirty and had been occupied. Got another room non smoking (which should have been the first time) that had dirty floors.Rooms outdated and need repairs for the money paid.
Commentaire laissé par : Direction de l'hôtel
1 sept. 2016 par General Manager, Direction de l'hôtel
Thank you for reviewing your recent stay. Please accept our apologies for the challenges at check in and for failing to maintain our high standards of cleanliness. We appreciate you letting us know how we can improve and we will do just that so your next stay with us is a much better experience. Sincerely, General Manager
4 sur 5
par un voyageur vérifié de Los Angeles

Nice hotel with plenty to do nearby.

Publié le 28 août 2016
When I pulled into the parking, I liked what I saw. There were restaurants everywhere! The Del Amo mall was across the street and there is movie theaters there. The staff at the hotel was wonderful, friendly and helpful. There was a kitchenette in the room, with a card of available items the staff could bring up to the room so I could cook. The price was less expensive than Ramada and Best Western. I'll definitely be staying here again!
Commentaire laissé par : Direction de l'hôtel
29 août 2016 par General Manager, Direction de l'hôtel
It was our pleasure having you as our guest at Extended Stay America - Los Angeles - Torrance Del Amo Circle, and thank you for sharing your review with other travelers. It's great to read you enjoyed our facilities and service, and that our location was to your satisfaction. Thank you again, and please visit us the next time you are in the area. Sincerely, General Manager
3 sur 5
par un voyageur vérifié

Publié le 28 août 2016
Les - : Please ensure bathroom are fully cleaned,it appear someone just wipe over bathroom and ran water over bathtub and sink .
Bathroom appear to have not been cleaned,fingers making on bathroom door,and bathroom exhautst fan made terrible noise when turned on.
Commentaire laissé par : Direction de l'hôtel
30 août 2016 par General Manager, Direction de l'hôtel
On behalf of our team, we appreciate you staying with us and providing a constructive review. Our team is committed to providing clean and well-maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the entire team to ensure a review of our processes. Thank you for your feedback, and we would appreciate the opportunity to welcome you back soon. Sincerely, General Manager
3 sur 5
par un voyageur vérifié de 日本

TorranceのShopping Centerに近い

Publié le 22 août 2016
Les + : ロケーション
Les - : 部屋にドライヤーを置いてほしい。フロントに言えば貸してくれますが。
Situation : Del Amo Shopping Centerにも近いので便利です。
Torrance真ん中にあり治安も良く、Del Amo Shopping Centerにも近いので便利です。
Commentaire laissé par : Direction de l'hôtel
24 août 2016 par General Manager, Direction de l'hôtel
Thanks for being our guest and for your feedback! Every team member here at Extended Stay America Los Angeles - Torrance - Del Amo Circle works hard to deliver a great guest experience, so we are glad to know that your overall visit was pleasant. We hope you will stay with us again the next time you are in the area. Sincerely, General Manager
4 sur 5
par un voyageur vérifié de 東京

悪く無いかな〜

Publié le 18 août 2016
値段のわりには部屋は広い感じです。 質素ですがキッチンも装備されていて、長期滞在には良いと思います。
Commentaire laissé par : Direction de l'hôtel
19 août 2016 par General Manager, Direction de l'hôtel
Thank you for choosing Extended Stay America Los Angeles - Torrance Del Amo Circle and sharing your experience. We're so glad you enjoyed your suite offering apartment style living with lots of room to relax, and many extras that make traveling easy. Thanks again for the great review. Please come and see us again! Sincerely, General Manager
3 sur 5
par un voyageur vérifié de San pedro Ca

Close to a lot of restaurants and the mall

Publié le 18 août 2016
The hotel was at a decent location , the Room was decent too . Didn't have toilet paper and there seemed to be some dried up blood on the floor which was concerning . A bit overpriced, bed wasn't comfortable at all .
Commentaire laissé par : Direction de l'hôtel
19 août 2016 par General Manager, Direction de l'hôtel
Thank you for your stay with us. While we are glad that you liked the location of our hotel, we are sorry you encountered a cleanliness issue in your suite. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that, we sincerely apologize. We are also sorry that your bed did not meet your expectations. Our goal is to deliver clean and comfortable suites, and amenities for our guests to enjoy, so we hope you will give us another chance to prove that to you. Sincerely, General Manager
2 sur 5
par un voyageur vérifié

Publié le 11 août 2016
The room I booked was not available and I was given a worse room (but I still had to pay for the better room). Room was not clean, had not been properly vacuumed. I had to ask twice for linen. No pillows in the room. Trash in the alley for almost a day, nobody with the staff seemed to care.
Commentaire laissé par : Direction de l'hôtel
14 août 2016 par General Manager, Direction de l'hôtel
We do regret that we were unable to accommodate your suite type request and for falling short of ensuring your complete satisfaction. Our management team will re-emphasize our high standards of cleanliness with our housekeeping staff. It's our hope that you will reconsider visiting our hotel again soon so we can provide you with an experience that meets your expectations. General Manager
3 sur 5
par un voyageur vérifié de Vacaville, Ca

Hotel good enough to rest

Publié le 4 août 2016
Front desk great people. Need more cleaning in rooms after previous guests have left. Clean drawers so other persons hairs are not there and need to control ants that are roaming looking for water in bath room. Just a regular place to sleep after a long day.
Commentaire laissé par : Direction de l'hôtel
8 août 2016 par General Manager, Direction de l'hôtel
Thank you for sharing your thoughts online. We are glad you enjoyed your overall stay and that you liked our front desk staff. However, please accept our apologies for the housekeeping issues in your suite. Your comments have been shared with our housekeeping team to ensure your experience is not repeated. Thank you again for your feedback, and we hope to welcome you back soon. Sincerely, General Manager
3 sur 5
par un voyageur vérifié

Publié le 1 août 2016
Never will I stay here again... The price is different than quoted on Expedia. There is no continental breakfast here. Just coffee and muffins...
Commentaire laissé par : Direction de l'hôtel
4 août 2016 par General Manager, Direction de l'hôtel
In our continuous effort to provide the best experience possible, the most important feedback comes from our guests. Thank you for sharing your comments. Although your overall visit was satisfactory, we are sorry that we did not live up to your complete fulfillment and for the inconvenience it caused. Though you stated you do not intend to return to our hotel, we extend the offer for you to come back and enjoy the positive stay experience you deserve. Sincerely, General Manager
4 sur 5
par un voyageur vérifié de Ohio

Nice hotel Great location shopping and restaurants

Publié le 22 juil. 2016
My trip brought me back to my old neighborhood. I liked the hotel especially the kitchen as i was mainly trying to cut expenses. There are many nice restaurants i have eaten at, All are good and can accommodate any budget. Hotel was comfortable, Clean and the staff was friendly. Kitchen was not stocked however any cooking utensils were brought to the room at my request. There was no daily maid service but again just ask if they're needed. Beach and Redondo beach pier is 2 miles away.
Commentaire laissé par : Direction de l'hôtel
22 juil. 2016 par General Manager, Direction de l'hôtel
Thank you for being our guest and for taking the time to review your experience at Extended Stay America - Los Angeles - Torrance Del Amo Circle. We are happy that you liked our well-kept property, friendly associates and your well-equipped accommodation. It is also great to read that you were impressed with our convenient location close to the area restaurants and shopping choices which was perfect for your needs. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager